Idea Cellular Complaints & Reviews

Hi all,

I was using idea postpaid 2 year back and used my idea app for the payment and i saved the credit card details in that app.
Now i was switched to other network.

During 22ndmay2018 my citi bank credit card was miss used for payment of rs 10315. I raised the case to citi bank for the details.

Citi bank after 6 month provide the details of miss used amount based on reference id shared.

This is in reference to the disputed transaction on your card account for rs 10315.16 at idea cell - billdesk dated 22-may-2018 under reference i[protected]

That account was related to jse infotech pvt ltd company.
Company number : [protected]

I connected with the company for details, they also not aware of the payment. The payment made from my account was add as credit to the account and used for next 2 cycle billing.

But idea is not provided any proper explanation on this and not accepting the issue from their end. I don't have any connect with company and idea, still i am struggling to get my money. Idea is directing me to check with company and give the details. I don't know why is should check with company, i did investigation and provide the details. They still expecting solution from me.

It is frustating

Idea no - [protected] - paid 12000 extra by mistake, asked to reverse in same account, but idea is not doing. So, they told that they will send 12000 rs cheque. Now they closed my refund request c[protected]. They are revising the date again and again and not ready to refund the extra amount.

Payment was done on[protected], since then they are telling that we have dispatched cheque against service request c[protected], when i ask them about cheque details or date of dispatch or any company details for sending cheque, then they tell that we will send it to you. I am checking with them again and again on call centre, but keep on telling different date, no intention of returning money. When i ask them to connect to some manager or any other person, they tell that no one is available. I only had 17000 in my account and now i am left with no money and they are not returning my money.

Please help in getting back the money.

Respected sir,
The mobile number i provided is calling my sister late night and he behaving to her very rudely and calling her words and abusing. When i call from my number he is not picking the call. Kindly please give the information of the number i provided so that i can directly see him and solve the problem or i can do the needfull. Waiting for your reply

I have balance on my number yet i cannot call. They say my outgoing validity has expired nd i need need to do a recharge so i recharged for talk time yet i cannot make calls. Plz revert as this is very annoying. What am i supposed to do now😑highly disappointed with idea. I even called customer care services but all their calls are busy nd i cant even complain to them😑

I lost my mobile phone on 24th october. Since then the person who has my phone have been using it and inspite of asking for the phone is not returning it. My sim card has all my important contacts and there is a possibility that the person who stole my phone may misuse the data and the contact numbers. So i would like to deactivate my sim card no.: [protected]

I am a regular customer of idea for last 8 years. Recently i had converted my 3g network in 4 g. Idea was giving excellent network connection at some places and good at my place but now idea is giving worst network connection at my area, situated in dehradun which is capital o[censored]ttrakhand. If in my area problem is persisting than i don't know where the ookhla survey was done.

My number idea
I have already last 6 year use idea network
I have already complaint 30 nov 2018 on idea care but not given response or answer

Reality problem
When i am calling then 2 - 3 second after automatic call cut and server unreachebal
Message objervation

Please give me service
I have already pay to company money but company not provide setvice
Already complaint but no answer..

Bad service in idea cellular

Please ans me

If not answer than i change network

Thanks

Nikunj dhola

Phone/mobile number: [protected]

My name is shyam patil, mob no - [protected], email - [protected]@gmail.com.

I have paid bill for billing account number[protected] / [protected] on alternate number provided by idea associate but still they are me harassing with multiple emails, sms and sms.
I have provided them bill payment receipts multiple times but no positive outcome from your side. Idea people are still sending me intimation emails.
So my request to consumer forum to ask idea to stop sending such emails and stop calling me else i will file harassment case against them.

Also find attached bill payment receipt, latest bill.

Dear sir,

I have inquired 10 days back about the international roaming pack of rs596/- in the idea customer care. The executive from the customer care has given me full details of the pack. He told me on recharge of rs.596/- you will get 10 days validity for international roaming. You will get 596 as balance. Outgoing and incoming charges are rs.30/- per min each and sms rs.25/- and is valid for any country you travel. I again asked me whether it is valid in maldive. He told me yes. I further asked him whether the above details are applicable for usa also, he told me yes. So i recharged with the pack on 30.11.2018 as i have to leave for maldive on 01.12.2018. I have not got the above benefits. I cannot make any call or receive any call when i was maldive. Even i do not get credit of rs.596/-. So when i arrived in gujarat i called customer care and they told me it was valid for only uae so for this reason i want to lodge complain and want to receive rs.596/- as refund. Kindly cooperate.
Thanks

I was recharged with rs. 35 with offer displayed in my idea app unlimited calls + 1.4 gb data/day for 84 days. When recharged received only rs. 26 talktime & 100 mb data.
Customer care rep answers:
1) no offer generated by idea cellular like that.
2) so you are recieved default recharges against rs. 35.

I had asked to register my complaint but customer care executive refused.

Offer screenshot attached for your information.

Please solve the issue.

Idea charged me 8rs. For activating vas.
Upon confirming with call centre the respose was that you have been charge because u have clicked on promotional adv flashed on screen.
Even if clicked mistakenly your balance would be deducted immediately without anothr intimation.
Funny thing is even they dont know which vas they have activated, its just money making matter.

Hi i am ajinkya and using idea network. I am facing an call drop issue since yesterday morning and the call drop is so frequent that i can not talk to the person more than 1-2 min or less. This issue happens with all the numbers for incoming and outgoing call.
I request you to please resolve my issue otherwise i have to port my number to another network.
Thanks

Subject : internet not working from start date in my home place
Address :chinchwade nagar chinchwad 411033
Recharge date : 01/12/2018
Recharge amount : 398/-
Mobile [protected] (Prepaid customer)
Recharge plan : unlimited call and 4g internet

I had complaint with idea but no one taking my complaint i call many time but no responds from idea company.

Request to u resolve my problem otherwise refund my full amount.

Thank you so much idea company giving me such a nice services.

Thanks & regards

Your valuable customer

I was recharged with 159 with offer unlimited calls + 28 GB data for 28 days. Received only 1 GB data. Customer care rep answers:
1) At the time of recharge offer was Unlimited calls + 1 GB data.
2) Network issue is going on to some numbers, check at night 12 pm.
3) Your device is faulty.
4) At the time of recharge offer was Unlimited calls + 1 GB data.

I had asked to register my complaint but they refused. Also discussed with Senior customer rep mgr but no use.

I have wrongs recharged rs 199 to this number [protected] instead of [protected] with the transaction no pcmp[protected]. Please help me to reverse to that recharge.

I have called to that wrong number for asking refund. Unfortunately they didn't understand what i am talking. I think they are not using a internet supported handest and they don't know about this recharge. Please check how can you help me...

Dear sir,
My idea number is [protected].
I need my idea call detail time from 31august 2018 to 11 sep 2018. Please send to my mail id is ([protected]@gmail.com) all in comming and outgoing telephone number also need i work in honda pvt ltd. I subbmit my bill own office
Many customer no i will see bcoz i explain when service due his veh.
Regars
Jitu thakur

I am leaving in chandigarh sector 15 from last 9 to 10 month. I am satisfied with idea services bt in these days network is very bad 4g network have some problem even other companies 2g is fast as compare to idea 4g at that time in sector 15 chandigarh se plz as soon as resolve this problem otherwise forcely i have to port my number with other companies.

Idea do fraud with its cusromers Really shame on you people for doing fraud with the customers as you people don't have guts to earn your income. Instead you people become greesy hungry fellows to eat the benefits of rhe customers. If this is the way you people treat the customers then that day is not so far when you will lose the business. Now you people become greedy by eating the money every month. If you have little bit shame and little bit self respect and respect for your parents then give the benefits from your side as your services becoming worse day by day. Show some respect to the customers by giving them bemefits from your side atleast to me instead of looting me cheating with me and doing fraud with me.

If you can't do this thing then do one thing take one big katora and sit on the road. People will give you lot of money to you. You hungry greedy beggars only have the mentality to loot he customers instead of giving them benefits you people become blood suckers of them. Really shame on you.

Sir, i have idea prepaid mobile number. They atopped my internet and outgoing calls, when i call the they said your validiy is expire even i have 227 balance. Sir, even i have sufficient balance. They minimum charge 35 for 28 days and gave 25 as balance. They have to follow validity like bsnl (6 months for rs 36 only). My e-id = trinder. [protected]@gmail.com

Yesterday, i have experienced an unexpected behaviour from idea that i got a text message from 51998 and the moment i opened the message the same thread got updated with a balance deducted message too. I am attaching the screenshot of the message thread here.
I have contacted one of your customer care executive, she said that i have dialled *123# and because of that the balance got deducted and is one time also, but i did not have dialled *123# from my mobile and it is not there in my call history too.
I have experienced the deduction once i opened that incoming text message, so i think it should a technical problem, please investigate and let me know.