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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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Idea Cellular reviews & complaints page 171

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R
rahul shantalwar
from Pune, Maharashtra
Oct 13, 2018
Resolved
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Address: Pune, Maharashtra, 411035
Website: [email protected]

I have been charged by idea cellular for outgoing from my no. [protected] to 055315. This no can not be dialer and i found similar complaint registered in 2016 by someone else. I tried to report this to idea with e-mail but they said they can not waive these charges as it is valid as per them. My concern is how can they charge me for dialling such no. Which can not be dialed.
Nov 17, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
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    R
    rohitm29
    from Mumbai, Maharashtra
    Oct 13, 2018
    Resolved
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    Resolved

    Address: Katni, Madhya Pradesh, 483501
    Website: Ideacellular.com

    Hello,

    My idea no. Is [protected], yesterday night i recharged with 10 rs and today morning it's remained only 0.46 paisa, customer care said i have sent 2 sms between 11 to 12 and played some game, but no any above action performed by me, idea is cheating daily when i got recharge then they deduct complete of my balance and not giving any solution worst service. I will stop using it's service if they don't refund my balance back.
    Nov 17, 2018
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Oct 17, 2018
    Idea Cellular Customer Care's response
    Dear Customer,

    Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate Also, we've informed you to kindly activate Do Not Disturb service to avoid the inconvenience. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

    Regards,
    Prajakta
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      C
      from Pune, Maharashtra
      Oct 12, 2018
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      Address: 411057

      Hello,

      Tried calling customer care but they are not ready to take my complaint as i use only one mobile number and there is mandatory to provide alternate number which i dont have.

      Since few days i'm facing too much network /data problem in my office. Internet is like stone age.

      Date : 1 oct 2018

      Kindly resolve the problem at the earliest. So that i'll connected to internet and should not run here and there to find the network outside office premises.

      Thanks in advance for quick action.
      Idea Cellular customer support has been notified about the posted complaint.
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        P
        parulsoni19
        from Jabalpur, Madhya Pradesh
        Oct 12, 2018
        Resolved
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        Resolved

        Address: Jabalpur, Madhya Pradesh, 482001
        Website: idea

        Atleast from last 1 month i am facing problem with idea network and internet connectivity at my home and office too. I have been regular customer of idea from last 8-9 years with all my family members numbers also but this creats a mess now i will port all my numbers if problem not being resolved soon. Both problems are occuring at 2325, ganga sagar, koshta moholla, sharda chowk, madan mahal jabalpur 482003 (My home address), and wright town, gk tower jabalpur (My office) 482001 address.
        Nov 14, 2018
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Verified Support
        Oct 14, 2018
        Idea Cellular Customer Care's response
        Dear Customer,

        As per our recent communication, please be informed that your concern has been raised under complaint no:[protected], which is expected to be closed by 20/10/2018. Your patience & cooperation while we work on this, is much appreciated.

        Regards,
        Prajakta
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          G
          GRAFOTECHNA
          from Jaipur, Rajasthan
          Oct 12, 2018
          Resolved
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          Resolved

          Address: 110008

          I arun mishra ph no-[protected] request you to take action against the lady represented idea cellular with ph no-[protected] not told me her name speaks with bad and wrong words. I am a reputed person and work with a ca firm. I told her to cut phone but she revile and ring continuously my phone. She harassed me in my meting time with my client. Kindly look this matter. I oblige i[censored] solve my problem. My cont no is [protected]
          Nov 17, 2018
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2018
          Idea Cellular Customer Care's response
          Dear Customer,

          We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

          Regards,
          Prajakta
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            R
            rohit2412
            from Nagar, Rajasthan
            Oct 12, 2018
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            Address: Katni, Madhya Pradesh, 483501
            Website: www.ideacellular.com

            Hello,

            Balance abruptly deducted from my idea no. [protected]. I complained to customer care but they are saying its because i downloaded/updated some game. I am using aqua neo pro keypad phone and usually balance deduction happens at 2.15 am night and i never play any game on the same mobile. Please get refund my deducted balance and do the needful so that i can recharge my phone.
            Idea Cellular customer support has been notified about the posted complaint.
            Oct 17, 2018
            Updated by rohit2412
            I received call from idea customer care, they were saying that balance deduction is due to some service sms sent by my phone as sim toolkit option is activated so I need to deactivate the same from my phone. but there is no any sim toolkit setting is present in my phone. I request idea to off all the settings from there end other than calling and sms so that i can recharge and use the balance on calling and sms only and refund my deducted balance.
            Oct 23, 2018
            Updated by rohit2412
            Hi, Again deducted 1 rs for no reason, If Idea is not stopping this kind of deduction I will stop using its service and port my no. to some other service provider. no any permanent actions are performing by them and they are losing there valued customers day by day for this kind of service. My sympathy is with idea but I don't see any improvement on there service so I don't have any option except leave their service.

            Thanks,
            Rohit Mishra
            [protected]
            Oct 25, 2018
            Updated by rohit2412
            Again deducted 40 paisa for no reason, I get sms from [protected], [protected] between 12 to 1 every night after which balance get deducted. Please stop any service active to my no.
            Oct 26, 2018
            Updated by rohit2412
            sms came from [protected] in hindi "Hum apko muft me Iphone7 bhejte hain" and again 50 paisa deducted from my balance. Any one looking into my complaint or not acknowledge the same.
            Oct 29, 2018
            Updated by rohit2412
            same sms and deducted 50 paisa.
            Again deducted 29 rs after recharging with 35 for validity extend. They are insanely doing this every time i recharge. I called to 198 but system generated message was your no. is not belonging to the state which you are asking help.
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              T
              Thulasikantipati
              from Hyderabad, Telangana
              Oct 12, 2018
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              Address: Hyderabad, Telangana, 500038
              Website: www.ideacellular.com

              One of the employee of Idea cellular form S.R. Nagar customer care center nameRAJU gave us improper information and made us rotate all the idea centers in hyderbad from morning.
              and all the centers are forcing us to do recharge of minimum 248 or 575to get sim activated

              but i spoke with one of the person from idea 198 call center and i have a clear information form them that minimum of Rs.76 is more than enough to activate the sim

              I want to talk to Superior to talk about this issue.
              If i didnt get any resolution with in 24hrs i will go to consmers court.

              Thank you
              Thulasi
              Idea Cellular customer support has been notified about the posted complaint.
              Oct 16, 2018
              Updated by Thulasikantipati
              No one from Idea has contacted back to me till today, so I am going to take further actions tomorrow.
              Dear sir,

              We are interested to provide or vacant land to any vodaphone, airtel, aircel or bsnl
              Tower on hire basis.

              Please inform us contact person phone no.[protected]
              Idea Cellular Customer Care's response, Oct 13, 2018
              Verified Support
              Dear Customer,

              We would like to inform you, that towers are set up by infrastructure provider companies. Hence, we request you to contact IP companies with your details.

              Regards,
              Lakshmi
              Thulasikantipati's [Complaint's author] reply, Oct 16, 2018
              M/s Idea .. look at the above written complaint first
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                G
                Gauravmahe11
                from Mumbai, Maharashtra
                Oct 12, 2018
                Resolved
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                Resolved

                Address: Aligarh, Uttar Pradesh, 202001

                I (Gaurav kr maheshwari) am idea post-paid customer since last 4-5 yrs. My no is [protected], at this no. Idea offered me a add-on connection with zero rental (No is [protected]). Only a single bill will be generate for [protected]by miss vandana (Idea executive - aligarh zonal office). This add on connection taken by me after many no. S of call and home delivered by idea another male executive at my permanent address at my mother id using aadhar card.
                Since last 3 months post-paid bill is generated at my secondary no. After first bill generation idea executive says, sir please pay this bill next will not come and your connection will be add on. But still idea team denying for same. And bill generated continue.
                And i am daily received call for new add on connection
                Kindly help..
                Nov 15, 2018
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2018
                Idea Cellular Customer Care's response
                Dear Customer,

                As per our recent communication, we've forwarded your concern to the respective team. Our concerned team will get in touch with you for the same. 

                Regards,
                Lakshmi
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                  J
                  Jagdisha
                  from Paithan, Maharashtra
                  Oct 12, 2018
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                  Address: 412301

                  From last few days we are facing problem of very weak network in our area i. E. Tehsil - purandar dist - pune (Mh)

                  Toooo much worst service providing by! Dea.

                  If such problem remain for few days maximum number of people will port to other.

                  Not requesting you but this just advice to resolve issue i[censored] care your customer. Call getting breakd, internet speed is very much slow... Then why we are wasting our valuable time to such worst service provider which is called as idea...

                  Look in to the matter and resolve it

                  As early as possible...

                  If after two days problem not resolved by you... I will send details about how many customer port to other..
                  Idea Cellular customer support has been notified about the posted complaint.
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                    A
                    Abhishek Dewan
                    from Ambala, Haryana
                    Oct 11, 2018
                    Resolved
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                    Resolved

                    Address: Jind, Haryana, 126112

                    Dear sir/madam

                    I (Rajesh dewan) a customer of postpaid service of idea cellular ltd;
                    I approached to maan communications (A franchisee of idea cellular ltd in safidon) about 2 months earlier with a request to change my postpaid service into prepaid, they clearly deny and said issue is beyond their authority and refer me to their zonal office panipat, as i went there zo asked me to go back to maan comm. Safidon and assured the resolution.

                    But after about 3 weeks when i go to maan comm. Safidon again they again deny me to resolve my issue saying the lack of trained staff.

                    Please take notice of it

                    Thankfully

                    Rajesh dewan
                    Mob. [protected]
                    Pin code -126112
                    Nov 15, 2018
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2018
                    Idea Cellular Customer Care's response
                    Dear Customer,

                    As per our recent communication, we've forwarded your concern to the respective team. Our concerned team will get in touch with you for the same. 

                    Regards,
                    Lakshmi
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                      P
                      prasanth guru
                      Oct 11, 2018
                      Resolved
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                      Resolved

                      Address: 560068

                      Hi,
                      I had idea postpaid sim till 9th august 2017 and i blocked that sim in august. But, i got a bill of 1179 in september (16th september 2017). I did not use the sim in that month then how would i get bill for that month that tto the sim which is blocked. I've called customer care and explained all this they said they will come back to me but till now no one did.

                      Today i got a call from delhi sessions court saying aditya birla group has lodged a complain against me, because of non-payment of idea bill. And she is forcing me to pay the bill. She called me 5 times till now to pay the bill.

                      Is court really calls us for paying bills?

                      Thanks,
                      Guru
                      Nov 16, 2018
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 15, 2018
                      Idea Cellular Customer Care's response
                      Dear Customer,

                      As per our recent communication, we've informed you that the bill has been generated accordingly till the date of disconnection. Hence, we request you to clear your outstanding amount to avoid the inconvenience.

                      Regards,
                      Lakshmi
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                        Z
                        zakir saha
                        from Thiruvananthapuram, Kerala
                        Oct 11, 2018
                        Resolved
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                        Resolved

                        Hi i ported my number [protected] from docomo prepaid to idea prepaid. But for activation i called two times to 59059 and both the times they told your number we are unable to find so plz try after some times. So afyer 5 minute i already tried 15 times at least but it was not connecting to 59059.

                        So now what should i do??? If i cannot call 59059 then it will never be activate.
                        Nov 16, 2018
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 14, 2018
                        Idea Cellular Customer Care's response
                        Dear Customer,

                        As per our recent communication some time back, kindly check the settings provided. Should you need any further clarity please feel free to drop a line.

                        Regards,
                        Prajakta
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                          A
                          adityanaik
                          from Hyderabad, Telangana
                          Oct 11, 2018
                          Resolved
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                          Resolved

                          Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming.

                          Dont read from here. I dont know how to fill 350 characters. So i am copy pasting the above. Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming. Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming.
                          Nov 14, 2018
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 14, 2018
                          Idea Cellular Customer Care's response
                          Dear Customer,

                          As per our recent communication, your issue regarding your incoming services been resolved.

                          Regards,
                          Prajakta
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                            D
                            diljot
                            from Jalandhar, Punjab
                            Oct 11, 2018
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                            Address: Mohali, Punjab, 140301
                            Website: Idea

                            Sir/madam,
                            I'm a resident of kharar city in punjab. I'm a banker and i have to travel daily from kharar to jalandhar and i come back at night. From 3 days im facing network issues in kharar. When i get back home. If i call someone that call disconnects automatically after 2-3 mins. For 2or 3 min call works and after that all signals goes off and call get disconnect. This problem im facing since 3 days continuously only when i m in kharar.. I. E. From 9pm to 7am.. When im traveling to jalandhar or when im there in the day time.. There is no such issue. So i guess problem is with the network in kharar area.
                            I donot face such problem when im traveling. That time call works well. Im using idea since 4-5years. Please look into the matter.

                            Kindly resolve this issue as soon as possible.
                            Idea Cellular customer support has been notified about the posted complaint.
                            Sir,
                            My sim was lost plzz can u block my no [protected] idea cellular
                            Idea Cellular Customer Care's response, Oct 11, 2018
                            Verified Support
                            Dear Customer,

                            We're sorry to hear this. As per our record, the request has been raised for sim barring and the same has been done from our end. Hence, we request you to visit the nearest My Idea Store within 30 days from the date of the request raised along with your valid documents to avail the new sim card for the same number.

                            Regards,
                            Lakshmi
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                              Ajay20noi
                              from Hanumangarh, Rajasthan
                              Oct 10, 2018
                              Resolved
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                              Resolved

                              Address: 335001
                              Website: www.ideacellular.com

                              I have recharged my no. [protected] with rs. 149/- there described unlimited calls but when i called 1000 minutes in a week then call automaticaly cut and when i comlaint to customer care they says these are our hidden conditions. I want full claim of my money & mently harrasments. Please solve my problem soon and take reasonable action againt idea celluler otherwise i file a complaint in the court.
                              Regards
                              Adv. Ajay godara
                              Sri ganganagar (Raj.)
                              Nov 14, 2018
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 14, 2018
                              Idea Cellular Customer Care's response
                              Dear Customer,

                               Apologies for the inconvenience caused, we have informed you that for recharge of any combo plan, there is a capping of 250 min/day and 1000 min/week. For further clarification on the same, you can visit given http://www.ideacellular.com/. However, we have noted your feedback for further improvement in our services.  

                              Regards,
                              Prajakta
                              Oct 14, 2018
                              Updated by Ajay20noi
                              Are you feel shame in showing 149 rs. Recharge 250 minute/day and 1000min /Day, why you confusing customers by showing unlimited 28 day.
                              Is this capping apply in jio only there are many other oprators in market which providing 24*7 free calling then where was your capping. I want clain against this offer for more details relate this matter to 'Carbolic Smoke Ball Company Case' and then take any action.
                              Regards
                              Adv Ajay Godara
                              Dist. And Session Court
                              Sri Ganganagar
                              Oct 14, 2018
                              Updated by Ajay20noi
                              Are you feel shame in showing 149 rs. Recharge 250 minute/day and 1000min /week, why you confusing customers by showing unlimited 28 day.
                              Is this capping apply in idea only there are many other oprators in market which providing 24*7 free calling then where was your capping. I want claim against this offer for more details relate this matter to 'Carbolic Smoke Ball Company Case' and then take any action.
                              Sorry for some spelling mistakes in upper comment.
                              Regards
                              Adv Ajay Godara
                              Dist. And Session Court
                              Sri Ganganagar
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                                Pagan
                                from Visakhapatnam, Andhra Pradesh
                                Oct 10, 2018
                                Resolved
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                                Resolved

                                I have done a recharge of rs.35 on my phone no. 8*03 on my idea app by using bhim upi. Amount got deducted from my account but the my idea app crashed while on billdesk. I have not received any information regarding failure or success of the recharge and no balance was credited in my idea account or bank account either. Upi ref no.[protected]
                                Nov 15, 2018
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 14, 2018
                                Idea Cellular Customer Care's response
                                Daer Customer,

                                Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further. 

                                Regards,
                                Prajakta
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                                  I
                                  ibanoct
                                  from Shillong, Meghalaya
                                  Oct 10, 2018
                                  Resolved
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                                  Resolved

                                  I want to ask information about these two simcards that i had give for porting to idea.

                                  Britis kharkongor -[protected].
                                  Simcard no.[protected]
                                  (I have received the new idea sim but since no network appeared so i had give back to nk store, mylliem to give to you to check why there has been no network and why the simcard is not working. There has been no information since then. I went yesterday to ask but she asked me to send message to this number.

                                  Ibanyllashisha nongbet -[protected] (This simcard i had given later for porting but till now nothing has been done)
                                  Nov 14, 2018
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 14, 2018
                                  Idea Cellular Customer Care's response
                                  Dear Customer,

                                  Apologies for the inconvenience caused. Kindly share your alternate contact number to assist you further.

                                  Regards,
                                  Prajakta
                                  Oct 14, 2018
                                  Updated by ibanoct
                                  My alternate number is
                                  [protected]
                                  Oct 28, 2018
                                  Updated by ibanoct
                                  No update about the complaint?
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                                    pynm
                                    from Tura, Meghalaya
                                    Oct 10, 2018
                                    Resolved
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                                    Resolved

                                    I want to ask information about these two simcards that i had give for porting to idea.

                                    Britis kharkongor -[protected].
                                    (I have received the new idea sim but since no network appeared so i had give back to nk store, mylliem to give to you to check why there has been no network and why the simcard is not working. There has been no information since then. I went yesterday to ask but she asked me to send message to this number.

                                    Ibanyllashisha nongbet -[protected] (This simcard i had given later for porting but till now nothing has been done)
                                    Nov 14, 2018
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 14, 2018
                                    Idea Cellular Customer Care's response
                                    Dear Customer,

                                    Apologies for the inconvenience caused. Kindly share your alternate contact number to assist you further.

                                    Regards,
                                    Prajakta 
                                    My mobile was theft 15days ago, person not responding to give back my mobile
                                    Please block my number [protected] immediately
                                    Muniraja T
                                    2172 Kota chandragiri 517101
                                    Idea Cellular Customer Care's response, Oct 13, 2018
                                    Verified Support
                                    Dear Customer,

                                    We're sorry to hear this. We request you to provide us your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to block your number.

                                    Refer to the given below link to find your nearest Idea store location
                                    http://www.ideacellular.com/idea/select-circle?plantype=storeloc

                                    Regards,
                                    Lakshmi
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                                      S
                                      Sarah Ambosta
                                      from Mumbai, Maharashtra
                                      Oct 10, 2018
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 400092
                                      Website: www.ideacellular.com/customer-care/overview

                                      So we call customer care and the customer care disconnects the call on your face.
                                      Yes that is what I would like to begin with.
                                      The tone miserable not friendly rude and couldn't help me out with what I was looking for.

                                      TERRIBLE TERRIBLE DISGRACE TO IDEA.

                                      There seems to be no record of your customer care officials and hence they have no fear with the way they speak.
                                      Nov 17, 2018
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 13, 2018
                                      Idea Cellular Customer Care's response
                                      Dear Customer,

                                      We regret for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with customer care executive name & number to assist you further.

                                      Regards,
                                      Lakshmi
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                                        K
                                        Kdpardeshi
                                        from Pune, Maharashtra
                                        Oct 10, 2018
                                        Resolved
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                                        Resolved

                                        Address: 411006

                                        Hi sir/mam,

                                        I am writing this complaint for the reason of idea cellular network issue. Last 2 weeks in my office location idea network is fully down. This network down issue facing 2 times in last 2 months. Last time after calling customer care after 8 to 10 days take to resolved the issue but this time after calling customer care nothing action taken from last 4 to 5 days.
                                        My mob no. [protected]
                                        My office location cerebrum it park b1, kalyaninagar, pune
                                        Thanks.
                                        Nov 13, 2018
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 13, 2018
                                        Idea Cellular Customer Care's response
                                        Dear Customer,

                                        Apologies for the inconvenience caused. As per our record, the complaint was raised for your network concern and the resolution has been communicated to you that we are trying our best to enhance the coverage in your region. Also, we would appreciate if you could bear with us while we strengthen the coverage and improve our services.

                                        Regards,
                                        Lakshmi
                                        I received 5th call from Idea for offers. When i said to unregister my number. The person got abusive and he has called me from two different no abusing.

                                        No. are as below.
                                        [protected]
                                        [protected]
                                        Idea Cellular Customer Care's response, Oct 14, 2018
                                        Verified Support
                                        Dear Customer,

                                        Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further. 

                                        Regards,
                                        Prajakta
                                        Please provide copy of duplicate bill for the month Sept18 for my mobile post paid no. [protected]. Please mail me on
                                        [protected]@gmail.com
                                        Idea Cellular Customer Care's response, Oct 14, 2018
                                        Verified Support
                                        Dear Customer,

                                        As per our recent communication, your issue regarding your duplicate bill has been resolved.

                                        Regards,
                                        Prajakta
                                        After upgrading my idea sim from 3g to 4g today, I am not abale to recieve text messgaes as well as OTPs. Although I can make calls, recieve cals, send sms. Please resolve my issue as soon as possible. My no. is [protected]
                                        Idea Cellular Customer Care's response, Oct 14, 2018
                                        Verified Support
                                        Dear Customer,

                                        As per our recent communication, you have confirmed that your concern regarding SMS connectivity has been resolved.

                                        Regards,
                                        Prajakta
                                        My sim is not receiving network from the past 5-6 hours. I'm disappointed
                                        Idea Cellular Customer Care's response, Oct 13, 2018
                                        Verified Support
                                        Dear Customer,

                                        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                        Regards,
                                        Lakshmi
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