Idea Cellular Complaints & Reviews

Address: Pune, Maharashtra, 411035

I have been charged by idea cellular for outgoing from my no. [protected] to 055315. This no can not be dialer and i found similar complaint registered in 2016 by someone else. I tried to report this to idea with e-mail but they said they can not waive these charges as it is valid as per them. My concern is how can they charge me for dialling such no. Which can not be dialed.

Nov 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Katni, Madhya Pradesh, 483501

Website: Ideacellular.com

Hello,

My idea no. Is [protected], yesterday night i recharged with 10 rs and today morning it's remained only 0.46 paisa, customer care said i have sent 2 sms between 11 to 12 and played some game, but no any above action performed by me, idea is cheating daily when i got recharge then they deduct complete of my balance and not giving any solution worst service. I will stop using it's service if they don't refund my balance back.

Nov 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset.Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate Also, we've informed you to kindly activate Do Not Disturb service to avoid the inconvenience. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta

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Address: 411057

Hello,

Tried calling customer care but they are not ready to take my complaint as i use only one mobile number and there is mandatory to provide alternate number which i dont have.

Since few days i'm facing too much network /data problem in my office. Internet is like stone age.

Date : 1 oct 2018

Kindly resolve the problem at the earliest. So that i'll connected to internet and should not run here and there to find the network outside office premises.

Thanks in advance for quick action.

Idea Cellular customer support has been notified about the posted complaint.

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Address: Jabalpur, Madhya Pradesh, 482001

Website: idea

Atleast from last 1 month i am facing problem with idea network and internet connectivity at my home and office too. I have been regular customer of idea from last 8-9 years with all my family members numbers also but this creats a mess now i will port all my numbers if problem not being resolved soon. Both problems are occuring at 2325, ganga sagar, koshta moholla, sharda chowk, madan mahal jabalpur 482003 (My home address), and wright town, gk tower jabalpur (My office) 482001 address.

Nov 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been raised under complaint no:[protected], which is expected to be closed by 20/10/2018. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Prajakta

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Address: 110008

I arun mishra ph no-[protected] request you to take action against the lady represented idea cellular with ph no-[protected] not told me her name speaks with bad and wrong words. I am a reputed person and work with a ca firm. I told her to cut phone but she revile and ring continuously my phone. She harassed me in my meting time with my client. Kindly look this matter. I oblige i[censored] solve my problem. My cont no is [protected]

Nov 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: Katni, Madhya Pradesh, 483501

Website: www.ideacellular.com

Hello,

Balance abruptly deducted from my idea no. [protected]. I complained to customer care but they are saying its because i downloaded/updated some game. I am using aqua neo pro keypad phone and usually balance deduction happens at 2.15 am night and i never play any game on the same mobile. Please get refund my deducted balance and do the needful so that i can recharge my phone.

Idea Cellular customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by rohit2412 I received call from idea customer care, they were saying that balance deduction is due to some service sms sent by my phone as sim toolkit option is activated so I need to deactivate the same from my phone. but there is no any sim toolkit setting is present in my phone. I request idea to off all the settings from there end other than calling and sms so that i can recharge and use the balance on calling and sms only and refund my deducted balance.

Oct 23, 2018

Updated by rohit2412 Hi, Again deducted 1 rs for no reason, If Idea is not stopping this kind of deduction I will stop using its service and port my no. to some other service provider. no any permanent actions are performing by them and they are losing there valued customers day by day for this kind of service. My sympathy is with idea but I don't see any improvement on there service so I don't have any option except leave their service.

Thanks,
Rohit Mishra
[protected]

Oct 25, 2018

Updated by rohit2412 Again deducted 40 paisa for no reason, I get sms from [protected], [protected] between 12 to 1 every night after which balance get deducted. Please stop any service active to my no.

Oct 26, 2018

Updated by rohit2412 sms came from [protected] in hindi "Hum apko muft me Iphone7 bhejte hain" and again 50 paisa deducted from my balance. Any one looking into my complaint or not acknowledge the same.

Oct 29, 2018

Updated by rohit2412 same sms and deducted 50 paisa.

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R

rohit2412

from Nagar, Rajasthan

Dec 4, 2018

Again deducted 29 rs after recharging with 35 for validity extend. They are insanely doing this every time i recharge. I called to 198 but system generated message was your no. is not belonging to the state which you are asking help.

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Address: Hyderabad, Telangana, 500038

Website: www.ideacellular.com

One of the employee of Idea cellular form S.R. Nagar customer care center nameRAJU gave us improper information and made us rotate all the idea centers in hyderbad from morning.
and all the centers are forcing us to do recharge of minimum 248 or 575to get sim activated

but i spoke with one of the person from idea 198 call center and i have a clear information form them that minimum of Rs.76 is more than enough to activate the sim

I want to talk to Superior to talk about this issue.
If i didnt get any resolution with in 24hrs i will go to consmers court.

Thank you
Thulasi

Idea Cellular customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by Thulasikantipati No one from Idea has contacted back to me till today, so I am going to take further actions tomorrow.

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P

Pürñâ Nãïdû

from Guntur, Andhra Pradesh

Oct 12, 2018

Dear sir,

We are interested to provide or vacant land to any vodaphone, airtel, aircel or bsnl
Tower on hire basis.

Please inform us contact person phone no.[protected]

Reply

Idea Cellular Customer Care's response, Oct 13, 2018

Verified Support

Dear Customer,

We would like to inform you, that towers are set up by infrastructure provider companies. Hence, we request you to contact IP companies with your details.

Regards,
Lakshmi

Thulasikantipati's [Complaint's author] reply, Oct 16, 2018

M/s Idea .. look at the above written complaint first

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Address: Aligarh, Uttar Pradesh, 202001

I (Gaurav kr maheshwari) am idea post-paid customer since last 4-5 yrs. My no is [protected], at this no. Idea offered me a add-on connection with zero rental (No is [protected]). Only a single bill will be generate for [protected]by miss vandana (Idea executive - aligarh zonal office). This add on connection taken by me after many no. S of call and home delivered by idea another male executive at my permanent address at my mother id using aadhar card.
Since last 3 months post-paid bill is generated at my secondary no. After first bill generation idea executive says, sir please pay this bill next will not come and your connection will be add on. But still idea team denying for same. And bill generated continue.
And i am daily received call for new add on connection
Kindly help..

Nov 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've forwarded your concern to the respective team. Our concerned team will get in touch with you for the same.

Regards,
Lakshmi

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Address: 412301

From last few days we are facing problem of very weak network in our area i. E. Tehsil - purandar dist - pune (Mh)

Toooo much worst service providing by! Dea.

If such problem remain for few days maximum number of people will port to other.

Not requesting you but this just advice to resolve issue i[censored] care your customer. Call getting breakd, internet speed is very much slow... Then why we are wasting our valuable time to such worst service provider which is called as idea...

Look in to the matter and resolve it

As early as possible...

If after two days problem not resolved by you... I will send details about how many customer port to other..

Idea Cellular customer support has been notified about the posted complaint.

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Address: Jind, Haryana, 126112

Dear sir/madam

I (Rajesh dewan) a customer of postpaid service of idea cellular ltd;
I approached to maan communications (A franchisee of idea cellular ltd in safidon) about 2 months earlier with a request to change my postpaid service into prepaid, they clearly deny and said issue is beyond their authority and refer me to their zonal office panipat, as i went there zo asked me to go back to maan comm. Safidon and assured the resolution.

But after about 3 weeks when i go to maan comm. Safidon again they again deny me to resolve my issue saying the lack of trained staff.

Please take notice of it

Thankfully

Rajesh dewan
Mob. [protected]
Pin code -126112

Nov 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've forwarded your concern to the respective team. Our concerned team will get in touch with you for the same.

Regards,
Lakshmi

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Address: 560068

Hi,
I had idea postpaid sim till 9th august 2017 and i blocked that sim in august. But, i got a bill of 1179 in september (16th september 2017). I did not use the sim in that month then how would i get bill for that month that tto the sim which is blocked. I've called customer care and explained all this they said they will come back to me but till now no one did.

Today i got a call from delhi sessions court saying aditya birla group has lodged a complain against me, because of non-payment of idea bill. And she is forcing me to pay the bill. She called me 5 times till now to pay the bill.

Is court really calls us for paying bills?

Thanks,
Guru

Nov 16, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the bill has been generated accordingly till the date of disconnection. Hence, we request you to clear your outstanding amount to avoid the inconvenience.

Regards,
Lakshmi

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Hi i ported my number [protected] from docomo prepaid to idea prepaid. But for activation i called two times to 59059 and both the times they told your number we are unable to find so plz try after some times. So afyer 5 minute i already tried 15 times at least but it was not connecting to 59059.

So now what should i do??? If i cannot call 59059 then it will never be activate.

Nov 16, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication some time back, kindly check the settings provided. Should you need any further clarity please feel free to drop a line.

Regards,
Prajakta

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Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming.

Dont read from here. I dont know how to fill 350 characters. So i am copy pasting the above. Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming. Not receiving incoming calls or sms since a few days on my idea sim. Outgoing calls and sms are fine. Problem only with incoming.

Nov 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, your issue regarding your incoming services been resolved.

Regards,
Prajakta

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Address: Mohali, Punjab, 140301

Website: Idea

Sir/madam,
I'm a resident of kharar city in punjab. I'm a banker and i have to travel daily from kharar to jalandhar and i come back at night. From 3 days im facing network issues in kharar. When i get back home. If i call someone that call disconnects automatically after 2-3 mins. For 2or 3 min call works and after that all signals goes off and call get disconnect. This problem im facing since 3 days continuously only when i m in kharar.. I. E. From 9pm to 7am.. When im traveling to jalandhar or when im there in the day time.. There is no such issue. So i guess problem is with the network in kharar area.
I donot face such problem when im traveling. That time call works well. Im using idea since 4-5years. Please look into the matter.

Kindly resolve this issue as soon as possible.

Idea Cellular customer support has been notified about the posted complaint.

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H

Himi Dhurve

from Betul Bazar, Madhya Pradesh

Oct 11, 2018

Sir,
My sim was lost plzz can u block my no [protected] idea cellular

Reply

Idea Cellular Customer Care's response, Oct 11, 2018

Verified Support

Dear Customer,

We're sorry to hear this. As per our record, the request has been raised for sim barring and the same has been done from our end. Hence, we request you to visit the nearest My Idea Store within 30 days from the date of the request raised along with your valid documents to avail the new sim card for the same number.

Regards,
Lakshmi

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Address: 335001

Website: www.ideacellular.com

I have recharged my no. [protected] with rs. 149/- there described unlimited calls but when i called 1000 minutes in a week then call automaticaly cut and when i comlaint to customer care they says these are our hidden conditions. I want full claim of my money & mently harrasments. Please solve my problem soon and take reasonable action againt idea celluler otherwise i file a complaint in the court.
Regards
Adv. Ajay godara
Sri ganganagar (Raj.)

Nov 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused, we have informed you that for recharge of any combo plan, there is a capping of 250 min/day and 1000 min/week. For further clarification on the same, you can visit given http://www.ideacellular.com/. However, we have noted your feedback for further improvement in our services.

Regards,
Prajakta

Oct 14, 2018

Updated by Ajay20noi Are you feel shame in showing 149 rs. Recharge 250 minute/day and 1000min /Day, why you confusing customers by showing unlimited 28 day.
Is this capping apply in jio only there are many other oprators in market which providing 24*7 free calling then where was your capping. I want clain against this offer for more details relate this matter to 'Carbolic Smoke Ball Company Case' and then take any action.
Regards
Adv Ajay Godara
Dist. And Session Court
Sri Ganganagar

Oct 14, 2018

Updated by Ajay20noi Are you feel shame in showing 149 rs. Recharge 250 minute/day and 1000min /week, why you confusing customers by showing unlimited 28 day.
Is this capping apply in idea only there are many other oprators in market which providing 24*7 free calling then where was your capping. I want claim against this offer for more details relate this matter to 'Carbolic Smoke Ball Company Case' and then take any action.
Sorry for some spelling mistakes in upper comment.
Regards
Adv Ajay Godara
Dist. And Session Court
Sri Ganganagar

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I have done a recharge of rs.35 on my phone no. 8*03 on my idea app by using bhim upi. Amount got deducted from my account but the my idea app crashed while on billdesk. I have not received any information regarding failure or success of the recharge and no balance was credited in my idea account or bank account either. Upi ref no.[protected]

Nov 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Daer Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta

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I want to ask information about these two simcards that i had give for porting to idea.

Britis kharkongor -[protected].
Simcard no.[protected]
(I have received the new idea sim but since no network appeared so i had give back to nk store, mylliem to give to you to check why there has been no network and why the simcard is not working. There has been no information since then. I went yesterday to ask but she asked me to send message to this number.

Ibanyllashisha nongbet -[protected] (This simcard i had given later for porting but till now nothing has been done)

Nov 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Kindly share your alternate contact number to assist you further.

Regards,
Prajakta

Oct 14, 2018

Updated by ibanoct My alternate number is
[protected]

Oct 28, 2018

Updated by ibanoct No update about the complaint?

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I want to ask information about these two simcards that i had give for porting to idea.

Britis kharkongor -[protected].
(I have received the new idea sim but since no network appeared so i had give back to nk store, mylliem to give to you to check why there has been no network and why the simcard is not working. There has been no information since then. I went yesterday to ask but she asked me to send message to this number.

Ibanyllashisha nongbet -[protected] (This simcard i had given later for porting but till now nothing has been done)

Nov 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Kindly share your alternate contact number to assist you further.

Regards,
Prajakta

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M

Muniraja Telagamsetty

from Coimbatore, Tamil Nadu

Oct 10, 2018

My mobile was theft 15days ago, person not responding to give back my mobile
Please block my number [protected] immediately
Muniraja T
2172 Kota chandragiri 517101

Reply

Idea Cellular Customer Care's response, Oct 13, 2018

Verified Support

Dear Customer,

We're sorry to hear this. We request you to provide us your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to block your number.

Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc

Regards,
Lakshmi

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Address: Mumbai City, Maharashtra, 400092

Website: www.ideacellular.com/customer-care/overview

So we call customer care and the customer care disconnects the call on your face.
Yes that is what I would like to begin with.
The tone miserable not friendly rude and couldn't help me out with what I was looking for.

TERRIBLE TERRIBLE DISGRACE TO IDEA.

There seems to be no record of your customer care officials and hence they have no fear with the way they speak.

Nov 17, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with customer care executive name & number to assist you further.

Regards,
Lakshmi

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Address: 411006

Hi sir/mam,

I am writing this complaint for the reason of idea cellular network issue. Last 2 weeks in my office location idea network is fully down. This network down issue facing 2 times in last 2 months. Last time after calling customer care after 8 to 10 days take to resolved the issue but this time after calling customer care nothing action taken from last 4 to 5 days.
My mob no. [protected]
My office location cerebrum it park b1, kalyaninagar, pune
Thanks.

Nov 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint was raised for your network concern and the resolution has been communicated to you that we are trying our best to enhance the coverage in your region. Also, we would appreciate if you could bear with us while we strengthen the coverage and improve our services.

Regards,
Lakshmi

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A

Anuragstm

from Pune, Maharashtra

Oct 10, 2018

I received 5th call from Idea for offers. When i said to unregister my number. The person got abusive and he has called me from two different no abusing.

No. are as below.
[protected]
[protected]

Reply

Idea Cellular Customer Care's response, Oct 14, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta

B

BHANU pratap Singh Bhati

from Ambala, Haryana

Oct 10, 2018

Please provide copy of duplicate bill for the month Sept18 for my mobile post paid no. [protected]. Please mail me on
[protected]@gmail.com

Reply

Idea Cellular Customer Care's response, Oct 14, 2018

Verified Support

Dear Customer,

As per our recent communication, your issue regarding your duplicate bill has been resolved.

Regards,
Prajakta

K

komalagrl

from Bengaluru, Karnataka

Oct 10, 2018

After upgrading my idea sim from 3g to 4g today, I am not abale to recieve text messgaes as well as OTPs. Although I can make calls, recieve cals, send sms. Please resolve my issue as soon as possible. My no. is [protected]

Reply

Idea Cellular Customer Care's response, Oct 14, 2018

Verified Support

Dear Customer,

As per our recent communication, you have confirmed that your concern regarding SMS connectivity has been resolved.

Regards,
Prajakta

K

karishma jaiswal

from Ambad, Maharashtra

Oct 10, 2018

My sim is not receiving network from the past 5-6 hours. I'm disappointed

Reply

Idea Cellular Customer Care's response, Oct 13, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi

Idea Cellular Complaints & Reviews

File a complaint to Idea Cellular

Idea Cellular reviews & complaints page 171

i have been charged by idea cellular for outgoing from my no. [protected] to 055315

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balance deduction every time I recharge till zero

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mobile network calling service/ data

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network and internet connection

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bad and wrong behavior by no-9355442026

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balance deduction till zero balance

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bad service complaint letter

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bill generation at add-on connection

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worst service by idea

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change postpaid service into prepaid

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payment for disconnected idea mobile number

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my number ported to idea, but unable to contact 59059 for activation..

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not receiving incoming calls or sms

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postpaid connection call drop problem in kharar punjab

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hidden terms & conditions issues

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payment completed but balance not received

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did not get the porting sim card

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did not get the porting sim card

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conversation regarding sim card issues

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network issue kalyani, nagar pune

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