Idea Cellular Complaints & Reviews

My prepaid mobile no.[protected] was deactivated by idea on 29/9/2018 citing reasons of non compliance in submission of fresh documents. I have taken this mobile no.in 2011 after submitting address proof etc. Due to which i was able to use the mobile no. From 2011. However idea suddenly woke up and sent me sms asking me to submit fresh documents and application or else they would disconnect my mobile no. They have disconnected my mobile no. On 29/9/2018. When i went to tbeir store yesterday to discuss the issue, their representative asked me for aadhar no. For restoration of my connection or for new connection. When honourable supreme court had said aadhar is not required for mobile connections why are they insisting on aadhar no. From the entire issue i understand that since my mobile no has not been linked to aadhar no. They have disconnected my mobile no.. I therefore request trai to intervene and stop this harassment in the name of fresh documents and application and see that my mobile no which was deactivated is restored.
Sincerely
Rajasekhar

Many times complainted but no action taking.
Really it’s very worst network in the city.
Simply showing many offers but without network straight.
Giving so many unlimited offers but no use a 1% to citizens.
They don’t care at all consumers.

Fed upped a lot all ranebennur - 581115 peoples.
District: haveri.
Karnataka.

#sunil r
[protected]

Hi i have 2 idea connection one is prepaid and another is postpaid.

Network are showing full in phone but when we called error showing on screen that network not a available and also call dropped.

I have complain against this in idea but did not received proper response and still facing the same issue.

Networks are not working properly.

Regards
Rajender kumar

The cug plan under vodafone idea (Formerly idea) is of zero utility now. Our company, technowave id systems (P) ltd requested for 2 numbers 18 days ago and they have not yet been activated. The sales executive, mr ratheesh and the key accounts manager, meera sreedevi always cites one reason or other to not activate it. They neither respond to calls or mails when a complaint is raised. This completely unprofessional approach is forcing us to change our service provider.

Due Very poor and pathetic service and fake commitments and wrong information provided by customer care numbers going to port my both post paid no.
As in Augustmonth they told me that a nirwana plan activated at your no. And no your bill comes approx 650 of both no but in this month i got my bill approx 1000 of both no and when i made a call at cc they told me there no request generated for nirwana plan.
So bye bye idea as you don't have any value of your customers and customers don't have time to call at cc again and again coz customer also have more important work in his life.

I s.n.deshpNde am having mobile no.[protected]
I have already paid for prepaid bill of rupees 399. I have also paid rupees 53 extra for use of network my date of the mobile validity is 16 October 2018. But I am not able to use net because of your problem .why I should not go to court of law? Please clarify

I have been charged Rs-6/- without my usage of any mobile application. Usually my phone will be handover to security in my office. During the day 29th September I received a message stating that I was charged 6Rs for nothing. I called to customer service (Deepti) immediately and they said that you pressed *123# due to which I was charged 6Rs. But my phone is in lock mode and the phone I am using is Nokia x2 which is feature phone. I told customer service person that I have not used my mobile. Even though they are telling the same repeatedly. I asked for evidence. There was no reply. Please find screen shot attached and from that you can see that I was charged within fraction of seconds and this was not first time for me.

Following are the details of online payment but till date there was no recharge nor refund by Idea Cellular towards mobile number [protected].

Withdrawal 65.00
Cheque/Ref No.[protected]
Narration
IDEAPRE Prepaid-HDFCB[protected]BILLPAY ONLINEPAYMENT-[protected]
Value Date 05 Sep 2018

Last 1 and 1/2 months my wife and me are suffering of call drop and poor network. We have raise a complaint with idea but not found any solution.
They are closing the case by provide standard answer that they will build a tower in our area,

We are also not satisfied with internet access speed.

We are really frustrated with the service. I may loose my job due to low speed and call drop and poor n/w

Please please please do some thing.

Hey I brought a new idea sim of same no. Which I lost ..before..After buying it is activated I tried many times to 59059 but it is not connected ...I'm trying from Last two days but not activated.i think idea is wrose network.they didn't fill customer service

Like idea is the worst cellular brand i have ever used. Worst networks in the universe. I have experienced bad network in like 70% of places i visited. I complained today and not before because today i was in the bus and there was a guy besides me he was watching full hd videos on youtube (Jio lte) while i was trying to put my phone into airplane mode on and off then data network on and off that somehow i will get a ducking internet connection. That felt bad!! Really bad. Now i'm pissed. I am about to throw my sim card right where it belongs, into a ducking garbage.

Dear sir,
My name is tapan kumar sahoo & my idea mobile number is [protected].3 days back my idea number suddenly stopped working. I couldn't understand what's went wrong. Suddenly i reached idea store near to me which address is m/s unique solution, situated at: shop no-3, metro mansion apartment, ravi talkies road, lewis rd, square, bhubaneswar, odisha 751003. Upon reaching there, the concerned authority checked my mobile number and told me that due to non usage my number got deactivated & in order to activate i bound to take post paid connection in that number. They forced me to take postpaid connection in that idea number to get it activated but i denied that & asked to them that how can my number deactivated by showing reason for non usage as i am frequently making calls from that number & keep recharging even as per trai mandate operator can't deactivate prepaid number if there is incoming calls to this number & it must include in usage category. I regularly receive incoming calls then how idea company deactivated my number. But all my words went vain & store excutive refused me to help if i am not taking postpaid connection. Then on 1st october 2018 i approched your main idea store which is patia my idea idea cellular ltd
Address: plot no. 437, ground floor, patia, upon reaching there, excutive checked & told me that your aadhar number is linked with more than 4 idea mobile connection & therefore your number got deactivated. I couldn't understand who telling the truth. I told to him that omi have only one idea number which is linked with my aadhar & i don't have any other idea number which is linked with my aadhar but concerned person never listened to me and told6me that we are sorry but we can't help you. I don't know he spoke truth or not but i don't know anything about what exact issues is? But i have only one idea connection & don't have other idea number. If my aadhar linked with other idea number then investigate the matter & resolve my concern asap. Thanks.
My alternate contact no is [protected]

Dear sir,
My idea number [protected], has been barred all services for reason that there was a pending bill payment with the previous operator ie. Airtel, Karnataka. But now i have cleared the pending bill amount Rs.328/-of previous operator Airtel. I hereby attached the snap shot of the message from the airtel acknowledging the receipt of the same. So I kindly request you to activate the services of my number [protected] immediately.
Thanking you.
T. Raghu

I had ported my tata docomo postpaid number to idea upon suggestion from tata docomo network people. While porting i had cleared outstanding bill of tata docomo. After then i was in idea network and using it. Later they deactivated by number stating that my bill was pending with previous operator 380around. When enquired they stated the bill is for using tata docomo network for around 1week during porting time from tata docomo to idea. When i realised it and paid the amount with tata docomo people it took around 1 month. Since it was not that easy to pay the bill as it was now in idea network paying through online is not possible, and tata docomo service centers were all closing almost everywhere. Now when i paid the bill and requesting both network people for reactivation of my mobile number they are telling to wait again 90days and they will check with tata docomo people. That also not sure whether i will can get my number back or not. My concern is that when i ported to idea isnt it's responsibility to help regrading this bill payment. And i dint receive any due date information for deactivation. Now i am struggling between tata docomo and idea people to retain my number.

Every time i make a call to someone, the first 10 seconds is taken by an automated voice telling about idea schemes. I am fed of this service. Despite activating the dnd again and again, there has been no response from the idea team. It's a bad name for such a company if they are not able to resolve such trivial complaints and are not able to keep their customers satisfied. Please look into this matter as soon as possible otherwise i will change the operator to a "better one".

Respectfully sir,
I have complained 8 times to your representative and senior executives, your baking team contect me but not resolved my problem and every time reply that serving site is maximise optimized but our village members and i am not receiving data speed 4g neither 3g internet. According to last 7 complaint baking team contect me and said that not possible provide us 4g speed while your idea tower is near only 20 meters
My complaint details is —
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]
Sir please solved our problem and provide us 4g speed otherwise suggest us that do port out our vodafoneidea network.
Thanks

Ashif ali and
All, my address village manpur north tehsil suar district rampur up west pin code 244924 mob [protected]

Hi Team, Since few days, my mobile network is not showing signal. I enquired with IDEA customer care and they said my sim is churned and I need to contact the nearest retail shop for further details. Please let me know the process to get my number. I have been using this for all the bank details.

Thank you!
Mahesh
[protected]

Amount of Rs. 459 has been deducted from my account when I recharged for unlimited call pack of Rs 459 through patym at 12: 03 am on 30 October.
I have attached copy of successful recharge through Paytm.
I am unable to call through my idea number.
Please solve my issue ASAP
Or refund the amount.

Idea network mere area mein na chal pane ke karand mein 2 se 3 bar complain karne ke bad mene aapna network change kar diya mein idea se airtel mein port kar chala gaya or ish mand ka mera bill plane ke anushar 389 ka tha or idea company ne mujhse 790 rupees wasule hai or castomer care wale paise washulne ke liye dhamkiya dena chalu kar di thi ki aap jish bhi company mein chale jao aap ka network sim band karwa dege or castomer care mein se ek madam ne ye dhamki bhara call kiya or call cut kar diya medam ka no hai ye [protected] mein ish karad aapne ghar ke bhi sare idea ke no port karne wala hu or aapne sabhi relative ke bhi sir mujhe bahut dukh ke sath kahana padh raha hai ki mein idea ki sim use kiya or mein ab kabhi idea ka sim nahi lena chahuga jai hind jai bharat my no [protected]

Hi,

I have an idea postpaid connection number: [protected] having 349 segment plan.

I submit the following for your kind necessary action:
I have been charged rs.149/- extra in the name of feature charges for last three months.

Additional to that I have been charged for roaming for Rs: 220 when I remember taking an international roaming pack.

I really don't understand what this feature charges are.

Please revert back my money for the number of months I have been charged for and I look forward to receiving a rectified bill for November month.

I am currently in abroad, and please email me on manuj.[protected]@gmail.com or contact me on [protected]

Thanks & regards
Priya Davra