Idea Cellular Complaints & Reviews

Address: 152021

Helo i am sahil arora resident of mallan wala khas distt ferozepur, teh zira -
My parents including me all have idea postpaid connection - we deposited 250 for each connection
And then we port it

We ddnt get any refund

I wanted to port my mom no and then they asked for 118 rupees more to issue a new sim

So i decided to register a complaint

And till now we ddnt get any refund

With regards
Sahil arora
Arora. [protected]@gmail.com

Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that you'll receive the security deposit amount post 60 days of your account being permanently disconnected on your registered billing address. Also, we request you to provide us the complete address of My Idea Store where you've visited for mobile number portaility concern along with the store executive name for further assistance.

Regards,
Lavina

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Address: 673574

Website: Idea cellular Ltd

To TRAI,

Since from TWO YEARS still the service is really pathetic and disgusting on its “Service integrity and Quality Deliverance”. Kindly do the needful on priority

Note- Idea Concern is being asked me to go out of the service rather than Service and Quality deliverance.find the attached snapshots too.

Thanks,
Sinu Sebastian.

+4 photos

Jun 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina

May 13, 2018

Updated by SinuSebastian Still there is no response.

No proper communication from the day one of this.
Rgds,
S.

Verified Support

May 15, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.

Regards,
Lavina

May 15, 2018

Updated by SinuSebastian You call seems to be missed call...

Verified Support

May 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Kindly provide us your convenient date & time to contact you for your concern along with your alternate contact number to assist you further.

Regards,
Lavina

May 16, 2018

Updated by SinuSebastian How Idea cellular can. Continuously fool the people? I have not received any calls from Idea in regards to either resolution or satisfactory call.

Thx.
Sinu.

May 16, 2018

Updated by SinuSebastian I am available on the same number also my alternative number is already updated with n your system!

I am using your network and why did you fail to reach my number? It’s clear that it’s my complaint has to be only disposed with my two years net wick trouble along with my time valuable time and money.

May 16, 2018

Updated by SinuSebastian Pls correct above typing error...
I am available on the same number also my alternative number is already updated with n your system!
why did you fail to reach on my number? It’s very clear that my complaint has to be only disposed with the two years network trouble along with my valuable time and money.
Thanks,
Sinu.

Verified Support

May 17, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've escalated your concern to the respective team for which our concerned team will get in touch with you for the same.

Regards,
Lavina

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Address: Mumbai City, Maharashtra, 400054

I want incoming details of 12 April 2018 between 3.15 pm to 3.40 pm. The callers mobile number & address. Thank you. Nathuni Mandal. Mob No. [protected] & my mail Id is [protected]@gmail. Com.
Somebody has called on my mobile and gave me an OPPORTUNITY and later phoned and asked me to feed the OTP on the number. He then Rs. 8249 was debited on my Credit Card for usage done by K B P RETAIL SERVI INR WWW.STYLE JUNCTION. IN by converting it to FLEXIBLY ON 12 APRIL 2018.
I HAVE NEVER USED FLEXIBLY. I HAVE COMPLAINED SBI CREDIT CARD & ALSO FILED MY FIRST AS INFORMED BY CREDIT CARD DEPT.

Jun 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We wish to inform you, that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, we're requesting you to not to share or confirm any bank account details with anyone and we suggest you to take the help of legal authorities, file the FIR for your concern and keep the follow up for the same.

Regards,
Lavina

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Address: 560066

My mobile barred from outgoing calls for nonpayment of previous operator even though I have paid it a week ago. You dont have a mechanism in place to check that ?
Without intimation how can you bar the calls?
Now when i call customer care they asking me to submit receipt in nearest idea office ? how fair is this ? why should I go so far to submit receipt.
Waiting for 90 days expiry period.!!!

Jun 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the mentioned number services i.e. [protected] has been successfully activated on 08/May/2018. For further assistance, kindly reach us on 12345 or 198.

Regards,
Lavina

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Address: 403401

For most of the times mobile data doesn't connect to internet. The place i live in has good 4g coverage. Often data transmission stops even when connected. To reconnect i need to enable n disable flight mode multiple times.
When data is connected the speed is adequate but often disconnects causing inconvenience.
Please that i have a 4g sim. Fully functional data pack.

Jun 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

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Address: Hyderabad, Andhra Pradesh, 500038

I have never seen this type of service from idea they doesn't know how to treat their customers. I got a call from retention team regarding the ret ul 299 plan for the numbers 95*4101, 95*2101 on 7th may'2018. 95*4101 was disconnected and showing no service message on mobile person who is using that number is a pregnant lady its very difficult to contact her. The person whom i spoke has changed the plan and i got confirmation mails for both the numbers, later around 8:49 pm again i got a mail stating that postpaid migration to prepaid for number 95*4101 but i didnot ask for prepaid migration as i'm getting better offer 299 plan.

I want that offer plan 299 for number 9595*41014101, because that was not my mistake completely blunder from idea.

+2 photos

Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

May 08, 2018

Updated by Challaprasad I gave request for changing the plan to offer plan, after that plan has been changed to offer plan but with out any intimation again that has been migrated to prepaid plan. I asked the customer care executive she said migration has been done from idea store below is the address.

23-33/8, Mumbai Highway, Jyothi Nagar, Ashok Nagar, Ramachandra Puram, Hyderabad, Telangana 502032.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.

Regards,
Lavina

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C

Challaprasad

from Hyderabad, Telangana

May 9, 2018

Call me now

Reply

Idea Cellular Customer Care's response, May 10, 2018

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern with regards to the migration has been resolved. Also, you've stated that the recharge of Rs.449/- not credited for which we've informed you to wait for 7 working days for the mentioned amount to be reversed. However, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lavina

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Address: Sirsa, Haryana, 125055

Website: Idea Cellular

Idea is cutting balance indiscriminately for no reason.recently i recharge rs40 and next day in morning 9:08am my balance deduct rs35 without any reason. when i call to customer care executive the said rs35 charged for international call. but in my phone logs no record any number international number.

Jun 30, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 19, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, you've been charged accordingly for the mentioned number for the usage charges towards ISD call. For further assistance, kindly reach us on 12345 or 198.

Regards,
Lavina

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U

Uma54

from Mumbai, Maharashtra

Jun 6, 2019

Idea has been deducting balance from my grandmother's phone for no reason at all, for things like cricket score and a naked girls photo. Seriously? Naked girl? And they tell us we have dialed the ussd code when we haven't! No one else stays with us or uses the her phone and she doesn't know how ussd codes work. She only knows how to send and receive calls. Still they tell us we have dialed the ussd code. Seriously pathetic service! Half of the balance is wasted everytime on VAS we haven't even chosen.

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S

Sana Habeeb

Sep 16, 2020

I recharged for Rs50 3 days ago. And Rs25 was credited. When I woke up this morning, the balance is just 1.34Rs. Where the hell did my balance go?

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P

Prajakta Gurav

Dec 9, 2020

Pathetic costumer care service. How we are supposed to resolve our issues if no one answers the call. Do not provide a number if you are not answerable. Very disappointing.

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Address: 442406

Hi i am Vivek
I am faving a terrible internet and network issue from last ome month.
Th internet speed is not steady and its showing below - 114 dbm means its worst 4g speed . I already completed on customer care and on 198 three times but they told me to chek my phone settings but i m facing same problem.When i am in other city i face no such problem Same with other customers as well. So basically its yours internet and network issue. So i request you if you have left any customer values for loyal customers please look into matter urgently and solve it.
I respect you to take this seriously and expect a call back from your customer representative officer.

+1 photos

Jun 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint has been raised for your data service & network concern under reference number[protected] and the same is in progress which will be resolved by 12/05/2018.

Regards,
Lavina

May 16, 2018

Updated by Vivekdhote Pls do something fast...there is still #worstideanetwork in my village.
otherwise we'll prefer to portability.

Verified Support

May 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the complaint was raised for your network concern and the resolution has been communicated to you that we are trying our best to enhance the network coverage in your region. Hence, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Lavina

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Address: Hyderabad, Andhra Pradesh, 500008

This is happening since last month i m able to make calls from my idea number but couldnt get the incoming calls from any network. Kindly resolve this problem as soon as possible because it is creating a mess in my daily worklife. I tried calling customer care but they couldnt connect me to my preferred language person and i couldnt get any help out of them. Its really urgent so please do it as soon as possible

Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've raised the complaint for your call connectivity concern under reference number[protected] and you shall hear on the same till 11/05/2018.

Regards,
Lavina

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Yesterday 07/05/2018 evening I received a message from IZ-IDEA saying, your request for promo offer activation for Mob. no. [protected] has been successfully processed through Communication Id C[protected]; I had not authorized such a service activation. Kindly register my complain against Idea as I have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with Idea

Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the offer activated is the discount you have received for 6 months towards the current Nirvana plan activated for the mentioned number. Also, the discount will be reflecting in your bill that will be generated and the discount that you've received is included with your bill plan rental. For further assistance, kindly reach us on 12345 or 198.

Regards,
Lavina

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Address: Bharuch, Gujarat, 392015

Data service is not available to my prepaid number: [protected].
I have made recharge of rs 509. Not only that i have also made a recharge of rs 102. For which i have got the following message from idea. But even today there was no service. This us the part of the message from idea:
Dear customer, your concern for data service is registered and would be actioned by 28/03/2018 03:00:00 pm. Sr no.[protected].

Jun 8, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint was raised for your data service concern and the same has been communicated to you that we are trying our best to enhance the data coverage in your region. However, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Lavina

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E

Edwin Carvalho

from Pune, Maharashtra

May 7, 2018

I lost my phone in vaddem Vasco while playing cricket not sure if some body robbed it I have filed a Police Complian
My no is[protected].the phone is still ringing no one is answering can u please find location for further enquire to know it it is around the area I was playing thanks

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We request you to provide us your appropriate 10 digit Idea contact number for which the issue persist, along with your alternate contact number to assist you further. Also, we request you to block the services to avoid the inconvenience by visiting to the nearest My Idea Store within 15 days from the date of the request raised along with your valid document to avail the new sim card for the same number. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for the nearest My Idea Store,
https://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc

Regards,
Lavina

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We request you to provide us your appropriate 10 digit Idea contact number for which the issue persist, along with your alternate contact number to assist you further. Also, we request you to block the services to avoid the inconvenience by visiting to the nearest My Idea Store within 15 days from the date of the request raised along with your valid document to avail the new sim card for the same number. However, we would like to inform you that mobile operators are unable to provide any personal information of the customers account for security reasons and we suggest you to take necessary action for your concern with the appropriate team to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for the nearest My Idea Store,
https://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc

Regards,
Lavina

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Address: Jorhat, Assam, 785001

I am from Jorhat, assam. Me and my wife are using idea postpaid for a long time. But we both applied our connections to convert from postpaid to prepaid more than a month ago. But till date our numbers are not activated. I have contacted the local idea office many times. But never get any positive response from the Idea officials. Please help us as these are our primary numbers and we are facing a lot of problems. The numbers are
[protected] and [protected]

Jun 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina

May 15, 2018

Updated by Ashim Ranjan Bora I an still waiting for your response

Verified Support

May 16, 2018

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you, that your concern was forwarded to our respective team and they've communicated the resolution to you that the request was closed previously due to document issue. Hence, we've asked you to visit to the nearest My Idea Store along with your valid documents for the same.

Refer to the below given link for the nearest My Idea Store & for the documents,
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=assam

https://www.ideacellular.com/wps/wcm/connect/110d76be-8a0c-4f86-9ad9-309f82c08b8b/ID_Address_Proof_mah.html?MOD=AJPERES&CACHEID=110d76be-8a0c-4f86-9ad9-309f82c08b8b

Regards,
Lavina

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Address: Mumbai City, Maharashtra, 400037

On 6.5.2018, evening, i made recharge of rs.36 (36tt & 25/min for 28days), done online payment through axis bank but still not received any recharge. Below are transaction details:
Account no. Jitendra tukaram suware ([protected]) amountrs36.00transaction typedr
Transaction date07 may '18transaction descriptioninb/[protected]/idea cellular limited (Billdesk)/na

Kindly credit recharge or refund amount to my account.

Jitendra suware
[protected]

May 8, 2018

Complaint marked as Resolved

Refund received.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, there's no such recharge credited in your account. Hence, we request you to wait for 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lavina

May 08, 2018

Updated by jitendra.suware Dear Ms. Lavina,

thanks for your cooperation. yes just now i received refund.

thanks,
Jitendra.

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R

Rahisshaikhrdx

from Nashik, Maharashtra

May 7, 2018

Porting to idea not complete idea card showing no network.

I requested for porting my number 7 days back. My old Tata card is stopped working but my idea card is not started yet. It's showing no network since last 3 days.

Worst porting in idea.

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

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Address: 760007

Sir/mam,
1) just now i hv called idea customer care via 198 at 2.59. Pm on 6th may 2018 regarding recharge of rs 252. I requeated the c. Care person to provide a ref. Id for this conversation via sms. But he cut the call in meanwhile. Showing a poor behaviour.
Ref. Id also not given after end of the call.

2) i hv recharged an amount of 252 rupees on this no. For the benifit of 51 days @2gb. Daily.
After checking this offer by dialing *121#
Only i confirmed and recharged.

But after recharge it is showing 35 days instead of 51days

So plz help me regarding this

Mob no - [protected]

Jun 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Apr 30, 2018

bhanu akhilesh's response I did online recharge it failed but money deducted

Apr 30, 2018

bhanu akhilesh's response 50 rs. recharge

Verified Support

May 07, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, there's no such recharge offer of Rs.252/- reflecting in your account. Hence, we request you to share us the screenshot of the offer you've received for the mentioned number to assist you further.

Regards,
Lavina

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R

ramraju999

from Vijayawada, Andhra Pradesh

May 7, 2018

I have this problem since 8 days i call customer care no 12345 around 25 times
but no use they alway say u r problem will solved after 48 hours but still i am in same problem

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

B

bhanu akhilesh

from Visakhapatnam, Andhra Pradesh

May 7, 2018

My reference number NSBI[protected]IGADKPXHE0 at 20:50

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

We request you to provide us your Idea contact number for which the issue persist along with your concern to assist you further.

Regards,
Lavina

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Address: Dewas, Madhya Pradesh, 455001

I am doing 459rs data pack from idea app but after selection of recharge i choose option upi for payment.. After upi it gives me option for enter vpa i entered vpa then it gives me requested for money message for approve or reject payment.. I am selecting an option approve using my upi app. Then my 459rs deduct from my account but benefit of 459rs on my number not recieve... Please check and refund my amount... My upi ref no[protected] for this transaction.

Jun 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, there's no such recharge credited in your account. Hence, we request you to wait for 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lavina

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Address: Sonbhadra, Uttar Pradesh, 324005

नमस्कार
मेरा नाम मनीष मण्डावत हे मेरा एक मोबाईल नंबर [protected] था जो पूर्व में मुझे प्रलोभन देकर प्रीपेड से पोस्पैड कर दिया गया हे कई म्हणो से में इसे प्रीपेड करने के लिए बोल रहा हु पर नहीं कर रहे मेरे लास्ट बिल का भुगतान नहीं किया तो मेरा मोबाईल बंद क्र दिया तब बिल 500 का था में दुबारा इसे चालू करवाने गया तो मुझे 1000 का बिल बतया गया
मेने बिल नहीं जमा करवाया मेरा बिल 500 का हे अगर मुझे आप ये नंबर प्रीपेड करकर देता हो तो में बिल जमा करवाऊंगा तो मुझे बोला की आप पहले बिल जमा karwa दो फिर हम आप का काम वाला प्लान क्र देंगे पर मुझे तो नंबर प्रीपेड में चाइये तो मेने मन करदिया
अगर ये मुझे मेरा नंबर प्रीपेड करते हे तो में मेरा बिल जो 500 का था जमा करवाने को तैयार हु

पर अब ये आईडिया वाले मेरे क्लाइंटों को धमकिया दे रहे और उन्हें द्र रहे हे जो की एक कानूनन अपराध हे

मेरा कॉन्टेक्ट -[protected]

Jun 8, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the mentioned number has been temporarily disconnected due to non payment. Hence, we request you to clear your outstanding amount to avoid the inconvenience. Also, kindly provide us the complete Idea store address where you've visited for your concern along with the store executive name and customer care executive names & numbers from which you've been receiving the calls for the same for further assistance.

Regards,
Lavina

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H

harsh1414

from Mundra, Gujarat

May 7, 2018

My idea mo number [protected]ni call detail january and februvari 2018 ni call detail

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

We would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>[email protected]. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

Regards,
Lavina

J

Jayasree Srikanth

from Bengaluru, Karnataka

May 7, 2018

HI Team,

My idea services are banned . I paid the existing outstanding amount as well . Its been three days .

My : [protected]

Please activate immediately

Reply

Idea Cellular Customer Care's response, May 8, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the services for the mentioned number has been activated on 03/May/2018. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Recently i changed my network from vodafone to idea. But at the time of mnp executive didn't said that idea 4g won't work mumbai for redmi note 4 devices. But after sim activation and recharge he told me that 4g won't work in your device. Kindly do the needful as it is one of the good network in india i don't understand why idea wont support in redmi devices. Kindly take necessary action asap.

Jun 8, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that Idea bandwidth is greater than Redmi handset bandwidth in Mumbai due to which most of the customers are facing the issue with regards to 4G connectivity. However, to make things right for you we are working on this issue and when the issue is resolved you'll be informed accordingly via appropriate medium. Hence, we request you to please bear with us.

Regards,
Lavina

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Ñ

Ñithesh Køndi

from Mumbai, Maharashtra

Mar 10, 2019

@Idea cellular @Lavina

Still its not working for 1800 mhz .

After Calling service center, They informed only in Mumbai 1800mhz is restricted Rest City You can access while on Roaming etc.

For this Should I exit Mumbai..?

Expecting Revert with Fix

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Address: New Delhi, Delhi

Website: [email protected]

I have received idea postpaid more much e-bill with notice whereas i did not use idea postpaid connection last 3 month. I have used only one month.
Kindly provide to me my ebill used by me.
Idea call center executive to sold me idea sim to said idea monthly bill only 199 with gst

My first bill is rs. 227 (Jan18)
My second bill is rs 757 (So high) (Feb 18)
My third ebill is rs.858 (March 2018)
Now last bill is rs.917 (April 2018)

Kindly provide to me my used ebill

Jun 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

May 05, 2018

Updated by rajeshrajput888 Sir,
How much time it will take?
Kindly share to my E-bill on my mail Id, I Need my Call Details .
My Idea Postpaid No_[protected]

Verified Support

May 07, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

May 08, 2018

Updated by rajeshrajput888 Dear Sir/madam,

I have Already Share My Idea Postpaid No-[protected]

Kindly send to My Final E-bill With my Actual Usage .I want to Deactivate this Number.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to provide us your Idea contact number for further assistance as the number you've provided isn't reflecting. However, you can reach us on 12345 or 198 for the same.

Regards,
Lavina

May 09, 2018

Updated by rajeshrajput888 Dear Sir/madam
My Account Number is[protected] & Idea Number is [protected]

Kindly Deactivate this Number and do not sent to me E-bill Because i do not use it

Verified Support

May 10, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. Kindly share us your Idea contact number to assist you further as the number you've provided isn't reflecting. Also, you can contact us on 12345 or 198 for further assistance.

Regards,
Lavina

May 10, 2018

Updated by rajeshrajput888 Dear Sir/Madam,

Why you are not solve my problem whereas i already share my Idea postpaid number with account Number.

What details should I send?

May 11, 2018

Updated by rajeshrajput888 Dear Sir/Madam,

Reminder Mail.

Please Reply ASAP

May 12, 2018

Updated by rajeshrajput888 Reminder Mail -2

When Will you reply ???????

Verified Support

May 13, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the number provided from your end isn't reflecting due to the error. Hence, kindly share us your contact number appropriately for which the issue persist to assist you further.

Regards,
Lavina

May 14, 2018

Updated by rajeshrajput888 Dear Sir/Madam,

i[censored] said to me that error in my number.Then why You send to me E'bill on my Mailing Address.

I Request to you please do not send to me E-bill on my Mail.

Verified Support

May 15, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the number provided from your end isn't reflecting due to the site issue. Hence, we request you to provide us your Idea contact number appropriately for which the issue persist for further assistance.

Regards,
Lavina

May 16, 2018

Updated by rajeshrajput888 Dear Sir/madam,

if have only issue in this number-[protected] .I have no Alternative Number of Idea .I request to you don't send to me e-bill & deactivate this number.

Verified Support

May 17, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret to inform you, that the number provided from your end isn't reflecting due to the site problem. Hence, we're requesting you to share us your Idea contact number appropriately for which the issue persist to assist you further. Also, you can reach us on 12345 or 198 for further assistance.

Regards,
Lavina

May 17, 2018

Updated by rajeshrajput888 Idea Team,
i have no idea sim so how can i call you.
How long will the problem occur in your site?

Verified Support

May 19, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that the number provided from your end isn't reflecting due to the site issue. Hence, we're requesting you to provide us your contact number appropriately for which the issue persist to assist you further.

Regards,
Lavina

May 19, 2018

Updated by rajeshrajput888 Dear lavina g
Please provide your contact number

May 23, 2018

Updated by rajeshrajput888 Dear lavina g,
please update your contact details i want to talk to you.

Verified Support

May 24, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that we're not authorized to share our personal information. Also, requesting you to share us your contact number appropriately on which the issue persist. As the number provided from your end, wasn't reflecting due to the site error. However, we've suggested you to contact us on 12345/ 198 or else you can write us on [protected]@idea.aditybirla.com for further assistance.

Regards,
Lavina

May 24, 2018

Updated by rajeshrajput888 Dear Idea Team,

Kindly Deactivate My Idea Postpaid Number & do not send to me e-way Bill.

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Address: Indore, Madhya Pradesh, 452001

I lost my idea sim card last evening and would want to get it blocked within 2 hours. I've been using idea and trusted the brand hence a bit urgency would be highly appreciated. We understand the sensitivity of losing sim card and contacts number which has credentials attached. I would want to keep the impeccable history idea has maintained unquestioned. Please help!

Thanks

Jun 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the request has been raised for sim barring and the same has been done from our end on 05/05/2018. Hence, we request you to visit to the nearest My Idea Store within 15 days from the date of the request raised along with your valid document to avail the new sim card for the same number. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for the nearest My Idea Store,
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=madhya-pradesh-chattisgarh

Regards,
Lavina

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Address: Pune, Maharashtra, 411027

Website: www.ideacellular.com

I have maharashtra circle phone number. For the last 10 years, i am using this postpaid service. Now, i want to change to prepaid.
I approached 2 times to this store and i was told that, it is mandatory to buy rs 557 pack to convert to prepaid.
I am frustrated with their cooperation and planning to port it to other providers.

Idea store
Idea cellular ltd, shop no 9, ground floor, spot 18 mall, pimple saudagr pune, maharashtra - 411027

Can anyone help here to sort this out?... I do not have any other complaint for this provider as i am using it for the last 10 years.
Mob no: [protected]

Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.

Regards,
Lavina

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