Idea Cellular Complaints & Reviews

Address: Pune, Maharashtra, 411023

Hi,

I have raised couple of complaint to idea but no resolution given to me and complaints are closed without my feedback. I have been promissed to get 4g data services but i am not getting 3g services as well.

I wish to quit the number or wish to have resolution to my problem.

Currently, they are not returning money on pro data basis as well as not resolving my issue. For its its now waste of money for 3 months for 4 numbers i have.

If idea can't provide me services as they promised they should return the money.

Mar 16, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, the complaint has been raised and the resolution has been communicated to you that we are constantly trying to optimize the sites in nearby area to ensure better coverage and when the site is planned you will be duly informed.

Regards,
Lavina

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A

abhishek.jadhav

from Pune, Maharashtra

Feb 10, 2018

Lavina,

Resolution means solving issue. You didnt solve the issue. You stated like we will improve network. This means till that time i have to bare in convenience and you guys didnt return money for not provident services you promises for.
Right?

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Dear sir,

Greetings for the day!!

I would just like to let you know that idea cellular ltd. Is intentionally rejecting my porting request. This is twice a week they have rejected my porting request without any intimation & that too i have advance amount deposited in their account.

Please help me in this serious concern. As i am now going to take legal action them today my advocate is preparing a case against idea cellular ltd. For rejecting porting for payment issue.

Screenshots attached for your reference.

Please do the necessary action against them to suffer customer like me.

+4 photos

Feb 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. As checked, the request for mobile number portability has been raised which is in progress and the same will be completed by 29/Jan/2018.

Regards,
Lavina

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Address: Mumbai City, Maharashtra

I ported 2 numbers to idea cellular. Number porting happened on saturday night. Calling 59059 since sunday morning, nobody is answering. Call is going on hold infinitely. Idea cellular reps don't have a clue what to do. I have ported previously to other carriers, never faced this problem with them. Please activate numbers asap otherwise i need to port out of idea.

Mar 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 23, 2018

Updated by Shweta Seshadri I ported to idea from airtel last week.. It took 3 days and multiple complaints to activate network. Now i have a new problem. My handset is redmi 3s prime and i have a 4g plan. Data services are not working since activation. Idea customer care says that redmi 3s prime handsets have lower 4g frequency so idea 4g will not work on this handset and i have to use 2g plan. When they are selling plans they don't tell you this. Is there anyway govt can take such cheats to task? Airtel 4g used to work on the same handset, i ported out because of network issues.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that Idea bandwidth is greater than Redmi handset bandwidth due to which most of the customers are facing the network connectivity issue. To make things right for you, we are working on this issue. Hence, we request you to please bear with us. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Address: New Delhi, Delhi

Website: www.ideacellular.com

Dear sir,
I have a idea no [protected]. From last 3 months i am getting a notification in my phone
"voice mail received number un known"
After this phone automatically open phone service and notification icon stuck on the notification area.
Presently i am using sony mobile but i tried the idea sim on my huwai and lenovo handset as well. The same problem come in those handsets also.

I am using other service providers sim as well like airtel, etisalat also on all these handset and with these sim no problem comes.

So this is clear case of problem from idea side. Kindly resolve it with your technical team urgently. It is too much annoying and disturbing.

I lodged many complain at customer care but nothing has been done so far from last 3 months.
I will be travelling outside country from 23rd so kindly resolve this.

I am attaching the screen shots of the handset and notification for your better understanding.

When contacting idea customer care of idea they are blaming handset but i told them i tried the idea sim on lenovo huwa and sony mobile. The problem is coming on handset. Other sims in these mobile are working fine but idea sim is creating this problem.

But unfortunately idea customer care is not understanding and resolving the problem. It is really annoying.
Kindly help

+3 photos

Mar 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. To stop receiving the notification of voice mail for the mentioned number, we request you to dial *131# or else dial *141# which is chargeable USSD code post that check the notification you've received to avoid the incovenience.

Regards,
Lavina

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Website: www.ideacellular.com

Reference link: https://www.consumercomplaints.in/idea-cellular-message-from-58595-with-voicemai...⇄

I have received attached message from given number (58595) with voice mail. I asked idea customer service to deactivate the service as i have not subscribe for it. They asked me the same to send a 'stop' message. I asked them to do this from their end and i guess they have stopped this message but the voice mail notification is still popping up. And i m not able to remove this feature from my phone (I'm using oneplus 5t if it may help you). I contacted idea customer support so many time and they keep repeating only one scripted line ''currently, we have no service regarding voicemail.'' when i asked them to provide the solution they keep repeating the above scripted line. When i told them that you guys are failing to give solution and support they add 'sorry' word and again repeated the same scripted line. So my problem is how to remove that notification and stop popping it so many time on my screen?

+1 photos

Mar 10, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

Regards,
Lavina

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Address: Nashik, Maharashtra, 422101

Dear sir, my idea sim card not sure outgoing calls not connected another call what happened to my sim card solve the problem please sir request for U.i have called anyone friends they call be disconnected what happened to sim card problem give it to me please sir request o[censored] solve the problem idea sim card

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Address: Surat, Gujarat, 395010

I had called idea customer care and i told them that my internet connection speed is too low but they didn't solved it.
And then i called them agin that they didn't recognize my voice but when i called others they can leason me very properly and i also tried for 3 times to contact customer care service.
I am so upset they didn't respond to my problem

Feb 25, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the complaint was raised for the same and concluded that there is a temporary issue going on. We request you to kindly check the network for 7 days if any issue persists you can get back to us for further assistance.

Regards,
Lavina

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Dear team
On 15/01/18 i request for mnp for mobile no [protected] from assam idea postpaid to w. B idea prepaid. 19/01/2018 i received a massage that your port out request is successful and from 11.00 pm dated 19/01/2018 my both sim are no service till now. Kindly check the issue and resolve the problem asap. Already 40 hours over i have no signal in my idea sim. W. B customer care executive said it is in process but after 2 days idea was unable to activate my prepaid service.

Mar 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the request raised for mobile number portability is in progress and takes maximum 7 working days to activate the services. Also, once you get the network on your number we request you to dial 59059 for the tele-verification of your account.

Regards,
Lavina

Jan 24, 2018

Updated by Santanu1984 Dear Madam

For your information It already over 7 days but till now problem not solved. From 5 days customer care said that mobile no is installed. May I know when my problem will be solved. Bad experience regarding Idea service.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. As per our record, we've checked your services for the mentioned number has been activated successfully from our end on 29/01/2018. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Address: 605006

An amount of 35 and 50 has been deducted for so called 'mehfil e sama' and 'crazybollywood'... I haven't subscribed for any of these... People on customer care have the worst communication skills... Whenever i ask for evidence of my subscription they tell to check my inbox... Inbox is what others are gonna send me not what i have done... And then sometimes they tell it's not idea... When i ask them to provide me details about the transaction they don't...

Mar 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

Regards,
Lavina

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Address: 452001

Website: www.vinod.kaushal2211@gmail

Hello sir i am vinod kaushal my number is [protected] data servies releated problum issu.

Your company telecaller excutive medum wrong behavier in my family after 2 days... I am very long time custmer in idea company.
.. And my total 5 connection in your company but last time
Your company excutive caller is wrong behavier so i cant continew my other number in your company only one condition and request [protected] please you to action this number

Mar 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by Rishi Kaushal Idea Cellular — wrong behavier telecaller

1 Review
Ri Rishi Kaushal on Jan 21, 2018
Mark as Resolved
Phone/Mobile Number: [protected]

Hello sir i am vinod kaushal my number is [protected] data servies releated problum issu.

Your company telecaller excutive medum wrong behavier in my family after 2 days ...i am very long time custmer in idea company .
..and my total 5 connection in your company but last time
Your company excutive caller is wrong behavier so i cant continew my other number in your company only one condition and request [protected] please you to action this number

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We request you to elaborate your concern, for which you're facing the issue along with the complete customer executive name and number to assist you further.

Regards,
Lavina

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Continuous flash messages are popping up and blocking the phone activity, also balance is getting reduced. Pop up saying i’m using internet at default rate. But my data is in off mode, using only on wifi. Visited idea service center and dnd is activated but no use. Called customer care several times, some of them are rude and response is they can’t do anything moreover they said that those pop ups are not from their service provider. Screen shot is attached. Where to go resolving this issue.

+1 photos

Mar 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, there's no deduction details found in your account for the mentioned period. However, we request you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. Also, we've taken note your feedback for further improvement of our services. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Address: Alwar, Rajasthan, 301407

My idea no is [protected]. When i recharged it from my idea app on dated 21/12/2017 with amount 449 rupees there are a offer show of 400 rupees cash back on this recharge in my idea app without any * mark and t&c. When my recharge done no cash back received. I call to customer care then they told me that this cash back received during your next 8 recharge & you must call before any recharge. During my next recharge on my other number [protected] from my idea app, i first call to customer care they told me you get your previous cashback to recharge other number with more than 50/ rupees. I recharged on 19/01/2018 with rupees 179. But no cash back received. Recording done apprx 8:44am and 9:35 am in idea customer care. They refuge to give me my cash back.

Feb 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the Idea discount vouchers are non-transferable and can be applied only to the number through which the cashback offer is availed. Also, Idea discount vouchers can be redeemed only on successive recharges of Rs. 300/- and above on Idea Website or My Idea App. Only one Idea discount voucher of Rs. 50/- is applicable per recharge. However, you can check the status of the vouchers received on My coupons section of My Idea App or logged in section of Idea Website for which the app needs to be updated to the latest version for vouchers and coupons visibility.

Regards,
Lavina

Jan 25, 2018

Updated by Rinesh Yadav Lavina ji
as per our phonic conversation, you accept that in this case all fault from idea side.

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Address: 700065

Website: www.ideacellular.com

Hi,

This complaint is regarding my idea postpaid mobile number. My last bill was generated in december and when i checked it was showing the bill of rs 422 and there was a charges of rs 150 as a vas which was not activated by me. When i called the customer services team they refused to help. Final i was able to raise the request to remove the charges but the charges were not removed by the idea cellular. I was fade up of this and closed the number. Now they are harassing my wife for the payment.

I am ready to pay the bill but the amount should not include the amount of rs 150 (Vas charge) and rs 27 (18 gst charge). If idea will not remove this i will not pay it. I will take them to court.

My number was [protected], alternate number to contact me is [protected].

Mar 7, 2018

Complaint marked as Resolved

Waive off given but I had to closed the monnection for poor service.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the complaint was raised for the value added service charges and the resolution for the same has been already communicated to you that you've been charged accordingly for the activation. Also, we request you to clear your outstanding amount to avoid the inconvenience.

Regards,
Lavina

Jan 31, 2018

Updated by Ajaytiwary11 Why you guys are not replying??? That was a fake charge. Remove the charge I am ready to pat the bill.

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, you've been charged acordingly. Also, the complaint was raised and the resolution for the same has been communicated to you that the amount charged was for Fashinz service which was activated through WAP which is correct charging. Hence, we express our inability to refund you the same.

Regards,
Lavina

Feb 09, 2018

Updated by Ajaytiwary11 I am ready to pay the bill excluding the amount of 150 and gst for same. Please confirm how to pay. I will not pay 150 + 27 gst charge for incorrect activation.

Verified Support

Mar 14, 2018

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you, that you can make the payment for disconnected number via below given link. Also, we request you to clear all your dues to avoid the inconvenience as you've been charged appropriately.

Refer to the below given link to make the payment for inactive account,
https://care.ideacellular.com/wps/portal/account/disconnected-number

Regards,
Lavina

Mar 15, 2018

Updated by Ajaytiwary11 Hi Lavina, you should check the details first. I received a call few days ago for the payment and they said I need to pay 320 and the renaming will be wave off. I already paid Rs 320 and now there us no debt in the account.

Verified Support

Mar 30, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As per our records, the mentioned amount is adjusted in your account for the idea number. Also we have processed the waiver of Rs. 159.99 including GST as on 06/03/18. However, we have taken a note of your feedback for further improvement in our services.

Regards,
Neha

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A

Ajaytiwary11

from Kolkata, West Bengal

Jan 28, 2018

No, the charge is incorrect. It was not activated by me. Do you have any proof that it was activated by me. If yes, provide me the proof.

Reply

Idea Cellular Customer Care's response, Feb 9, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged acordingly we've sent you the e-bill for the mentioned number on your registered e-mail id. Also, the complaint was raised and the resolution for the same has been communicated to you that the amount charged was for Fashinz service which was activated through WAP which is correct charging. Hence, we express our inability to refund you the same.

Regards,
Lavina

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Maine 18/01/2018 ko my idea app ke through 398 ka recharge kara, transaction fail ho gaya or mere paise bhi kaat liye, par ab company ke customer care officer se bat kar raha hu to kuch sahi se information nahi de rahe hai or na hi abhi tak refund hua hai. To meri aap se humble request hai ki aap meri help kare.

Mar 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the recharge has been successfully credited in your account of Rs.398/-. Also, the benefits for the same has been credited in your account. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Address: Pune, Maharashtra, 411057

Hi, i had raised a complaint sending mailid with details of whatsup chat to [protected]@idea. Adityabirla.com. However idea have declined of such commitment and sent a mail of lok nyaylay intimation! Idea cellular for non-payment.

For a idea connection i was approached by idea agent, and i was told that for first two months there won't be any charges and billing will start only from 3rd month.. However there was bill generated, and even though i cross checked with the agent, he suggested not to pay the bill amount saying the amount will be paid by idea itself as you got the connection on offer... I had later request for discontinuance of the number and the number had been discontinued long back. However there has not been any steps on the complaint i raised against the bill and idea agent... I also have the whatsup chat with the idea agent ‪can be attached if it help...

Regards,
Jumur baruah

Mar 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 20, 2018

Updated by jumur_baruah 10/08/17, 16:58 - Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.
10/08/17, 16:58 - ‪+[protected]‬: hello sir its idea office
10/08/17, 16:58 - ‪+[protected]‬: send me your documents
10/08/17, 16:59 - ‪+[protected]‬: both side of aadhar, current address prof light bill
10/08/17, 16:59 - jumur baruah: Ok..
10/08/17, 16:59 - jumur baruah: Will send on Saturday
10/08/17, 16:59 - ‪+[protected]‬: 1passport size photo
10/08/17, 16:59 - ‪+[protected]‬: oky sir
12/08/17, 18:05 - ‪+[protected]‬: hello sir
12/08/17, 18:05 - ‪+[protected]‬: send me your documents
13/08/17, 11:47 - jumur baruah: Hello..no plans for postpaid..
17/08/17, 12:14 - ‪+[protected]‬: 499/-
17/08/17, 12:14 - ‪+[protected]‬: calls -unlimited
17/08/17, 12:14 - ‪+[protected]‬: sms-unlimitd
17/08/17, 12:15 - ‪+[protected]‬: roaming -incoming free
17/08/17, 12:15 - ‪+[protected]‬: DATA 4G-35GB, 2G -unlimited
17/08/17, 12:16 - ‪+[protected]‬: and 1st month bill company pay
17/08/17, 18:10 - ‪+[protected]‬: sir plz send me your documents
21/08/17, 14:48 - ‪+[protected]‬: sir new number send karta hu choice kijiye
21/08/17, 14:48 - ‪+[protected]‬: [8/18, 12:18 PM] : [protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[8/18, 12:18 PM] : [protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
21/08/17, 18:26 - jumur baruah: IMG[protected]WA0002.jpg (file attached)
21/08/17, 18:30 - ‪+[protected]‬: sir aadhar card
21/08/17, 18:31 - ‪+[protected]‬: both side of aadhar, current address prof light bill
1passport size photo
21/08/17, 18:32 - jumur baruah: Ok..
21/08/17, 18:40 - ‪+[protected]‬: light bill send kijiye just
21/08/17, 18:41 - ‪+[protected]‬: current address prof chaye
21/08/17, 18:43 - ‪+[protected]‬: passport size photo
21/08/17, 18:43 - jumur baruah: Ghar pahuch ke bhejta hoo
21/08/17, 18:43 - ‪+[protected]‬: kk
21/08/17, 18:46 - ‪+[protected]‬: and konsa number choice kiya vo b send kijiye
22/08/17, 13:09 - ‪+[protected]‬: sir kya hua
22/08/17, 13:09 - ‪+[protected]‬: and 2months company bill offer chlra hy
22/08/17, 16:10 - jumur baruah: Ya..
22/08/17, 16:10 - jumur baruah: Kal late hua
22/08/17, 16:10 - jumur baruah: Aaj send Kar dunga
23/08/17, 12:02 - ‪+[protected]‬: sir just light bill and passport size photo send kjiye
23/08/17, 15:19 - jumur baruah: IMG[protected]WA0003.jpg (file attached)
23/08/17, 15:37 - ‪+[protected]‬: sir tumcha light bill send kara current address prof sati
23/08/17, 16:07 - jumur baruah: IMG[protected]WA0005.jpg (file attached)
23/08/17, 16:07 - jumur baruah: Adhar card??
23/08/17, 16:20 - jumur baruah: Adhar card Chahiye kya
23/08/17, 16:21 - jumur baruah: Who will deliver me the sim card???
23/08/17, 16:52 - ‪+[protected]‬: sir sim courier se milega
23/08/17, 16:54 - ‪+[protected]‬: sir addres thoda detail me send kijye
23/08/17, 16:54 - ‪+[protected]‬: landmarks 3
23/08/17, 16:55 - ‪+[protected]‬: is address pe rehte hai naa
23/08/17, 16:55 - jumur baruah: A404, Palash Plus, Kaspate Vasti, Wakad, Pune 411057
23/08/17, 16:55 - ‪+[protected]‬: ok landmarks 2
23/08/17, 16:56 - jumur baruah: Near Euro school
23/08/17, 16:56 - ‪+[protected]‬: 1 more
23/08/17, 16:56 - jumur baruah: Near Pink city
23/08/17, 16:56 - ‪+[protected]‬: oky tx
23/08/17, 16:56 - jumur baruah: Isme billing ka kya hai
23/08/17, 16:56 - ‪+[protected]‬: sir aap free hai kya
23/08/17, 16:57 - ‪+[protected]‬: call karna hy
23/08/17, 16:57 - jumur baruah: Ok
23/08/17, 16:57 - ‪+[protected]‬: tx
23/08/17, 17:00 - jumur baruah: [protected]
23/08/17, 17:01 - ‪+[protected]‬: ok
23/08/17, 17:02 - jumur baruah: Plan kaunsa hai n kitne mahine free bol Raha hai
23/08/17, 17:04 - ‪+[protected]‬: 2monts free hoga
23/08/17, 17:04 - ‪+[protected]‬: and 499 kaa plan hai
23/08/17, 17:04 - jumur baruah: Ok
23/08/17, 17:05 - ‪+[protected]‬: sir plz id prof phirse send kijiye naa flash aara hai
23/08/17, 17:05 - ‪+[protected]‬: 35GB DATA 4G AND 2G -UNLIMITED
23/08/17, 17:05 - ‪+[protected]‬: CALLS -UNLIMITED
23/08/17, 17:06 - ‪+[protected]‬: SMS FREE
23/08/17, 17:06 - ‪+[protected]‬: ROAMING INCOMING FREE
23/08/17, 17:06 - jumur baruah: IMG[protected]WA0008.jpg (file attached)
23/08/17, 17:06 - ‪+[protected]‬: 👆🏼👆🏼PLZ RESEND KIJIYE
23/08/17, 17:06 - jumur baruah: IMG[protected]WA0010.jpg (file attached)
23/08/17, 17:06 - ‪+[protected]‬: TX
23/08/17, 17:07 - ‪+[protected]‬: OK
23/08/17, 18:00 - ‪+[protected]‬: sir assam ka pin code send kijiye
23/08/17, 18:01 - ‪+[protected]‬: yahka pin code
23/08/17, 18:01 - jumur baruah: 781030
24/08/17, 11:48 - ‪+[protected]‬: sir idea customer care se call aaya to unne boliye sim card mila hay karke bcoz vo call karke puchte hy so aap unne batadije ki sim mila hay
24/08/17, 11:49 - ‪+[protected]‬: nai to negative hoga
24/08/17, 16:04 - ‪+[protected]‬: postpaid bill send kijiye
24/08/17, 16:47 - ‪+[protected]‬: sir kya hua..???
24/08/17, 18:11 - jumur baruah: Mailid??
25/08/17, 00:33 - jumur baruah: DOC[protected]WA0000.pdf (file attached)
[protected]
28/08/17, 13:12 - ‪+[protected]‬: send me sir
28/08/17, 13:15 - ‪+[protected]‬: sir medal name chaye aapke dad kaa name bcoz form Felipe karna hai
28/08/17, 13:48 - jumur baruah: Are..
28/08/17, 13:49 - jumur baruah: Mera reject ho Gaya SMS aa Gaya hai
28/08/17, 13:49 - jumur baruah: Rehne do
28/08/17, 14:10 - ‪+[protected]‬: nah sir ab nahi hoga bcoz aapne abhi postpaid bill diya hay so direct activate hoga
28/08/17, 14:10 - ‪+[protected]‬: verification ny hoga
31/08/17, 11:46 - jumur baruah: Sim kab tak Ayega?
31/08/17, 12:33 - jumur baruah: Hi
02/09/17, 11:30 - jumur baruah: Hello
02/09/17, 11:31 - jumur baruah: What happened to the sim card
02/09/17, 11:31 - jumur baruah: Kabhi milega
02/09/17, 11:33 - jumur baruah: If not delivered 1-2days, I have to disconnect connection calling idea care.. otherwise it might be misused...
04/09/17, 15:35 - jumur baruah: Hello
04/09/17, 15:36 - jumur baruah: Sim bheja kya..??
04/09/17, 17:42 - ‪+[protected]‬: haa sir
04/09/17, 17:43 - ‪+[protected]‬: wait kijiye mai chwck karta hu
04/09/17, 17:43 - jumur baruah: Ok
04/09/17, 17:43 - ‪+[protected]‬: sir
04/09/17, 17:44 - ‪+[protected]‬: sim card pickup k pass hy i think aaj sham tak aap k address pe aake apko call karega banda
04/09/17, 17:44 - ‪+[protected]‬: ok sir
04/09/17, 17:44 - jumur baruah: Ok..uska number hai?? Mereko thoda late hoga Office se
04/09/17, 17:45 - ‪+[protected]‬: oky sir
04/09/17, 17:45 - ‪+[protected]‬: wait kijiye mai check karta hu
04/09/17, 17:46 - ‪+[protected]‬: [protected] sumit pickup boy inko call karke aapka name bataye ga
04/09/17, 17:47 - jumur baruah: Ok
13/09/17, 12:31 - jumur baruah: Hello ..
13/09/17, 12:31 - jumur baruah: There is a bill of 227/- for 11 days
13/09/17, 12:31 - jumur baruah: I'm going to lodge a complaint to idea
13/09/17, 12:32 - jumur baruah: As I was told there will 2 months free
13/09/17, 12:32 - ‪+[protected]‬: sir free offer hai
13/09/17, 12:32 - jumur baruah: Mujhe bill Aya hai
13/09/17, 12:33 - ‪+[protected]‬: bill abhi tak pay nahi kiya hoga so wait
13/09/17, 12:33 - ‪+[protected]‬: i no aapko bill aaya hoga
13/09/17, 12:33 - ‪+[protected]‬: but vo bill aapko pay nahi krna hai
13/09/17, 12:33 - ‪+[protected]‬: company pay karegi so dont worry
13/09/17, 12:33 - jumur baruah: Kaun si company pay karegi
13/09/17, 12:34 - ‪+[protected]‬: idea
13/09/17, 12:34 - ‪+[protected]‬: and apkr numeber postpaid connection diya hai to aapko hi bill aayega naa sir
13/09/17, 12:35 - ‪+[protected]‬: dont worry bill pa hojayega
13/09/17, 12:35 - jumur baruah: But usme amount payable kyon Aya hai??
13/09/17, 12:37 - jumur baruah: IMG[protected]WA0001.jpg (file attached)

Verified Support

Feb 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that your last bill amount isn't cleared due to which the charges has been carried forwarded. Also, the bill has been generated accordingly as your previous dues weren't cleared it got included with your current bill. Hence, we request you to clear all your dues to avoid the inconvenience. However, as you were informed not to clear the dues we request you to provide us the screen shot for the same along with customer care excutive complete details that is name & number to assist you further as the details provided from your end isn't reflecting.

Regards,
Lavina

Feb 10, 2018

Updated by jumur_baruah Here is the detail I sent to Idea care..but nobody was there to look into the matter from Idea customer care

Feb 10, 2018

Updated by jumur_baruah You can see my whatsup chat with the agent..his number is there, I had also sent you the phone number of agent over mail, else check in your record, who logged in the application for new connection issued to me and take action...

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Address: Bhopal, Madhya Pradesh, 462022

Sir/madam,

I wanted my bill cycle to be 5th of every month instead of 15th which is as per corporate plan but after repeatedly informing them regarding my limitations when my idea postpaid no. Was activated it emerged out to be 15th of the month. This is pure negligence of team idea towards the requests of their valued customers. Really tired of taking up innumerable issues with team idea and running to idea store for every mistake and negligence of idea.

Feb 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to visit to the nearest My Idea Store for the bill cycle date availability. If the mentioned date is available, we'll surely assist you for the same. Also, requesting you to provide us the complete store details you've visited along with with customer executive details to assist you better.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=madhya-pradesh-chattisgarh

Regards,
Lavina

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I donno wat is happening in my phone... From pst few days net is suddenly gng and suddenly coming. When i have some important work its gng. Wen i dont hav any work it is coming and it is been gng suddenly for evry 2 3 mints. I'm really irritated with this.. Sometimes
Even i hav msg bal it cuts from main balance. I'm really fed up with this. I request u to do something against this..!!!

Mar 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.

Regards,
Lavina

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Address: Meerut, Uttar Pradesh, 250001

Sir
My no is [protected] last week a service named filmy tube was activated and rs35 was deducted i immediately closed the service in 5minutes and called customer care regarding this but customer care is unable to say anything. How can idea deduct balance without asking customer to activate any service i think idea have to first confirm that if his customer wants to activate service or not by sending a message. I port in idea last month but i think i made a mistake by doing so. N ow i am thinking that i have to port out in any other company. Idea have to do some regarding this.

Jul 19, 2019

Complaint marked as Resolved

Ok

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. As per our record, the request has been raised for the mentioned service deactivation and the same has been done successfully. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate the value added service. However, we've taken note of your feedback for the further improvement of our services.

Regards,
Lavina

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Address: Pune, Maharashtra, 411042

I hv idea postpaid plan frm past 6yrs. My plan is of 400/- n i hv been charged 1800. Last mnth i lodged a complaint they said they hv added 600 extra n will be deducted in my nxt bill cycle. Also i had to pay the money twice as i made payment through card bt they refuse it. I personally submitted my passbook copy and went to idea offc for 3 times a week (Had to take half day from offc) waiting in queues with topken for 2 hrs each time bt they lost dat too. Today again i went to submit them at 7.15 n dat too checked their timing online where it was 7.30 pm. Literally we had a fight for half hr as they refused to take my documents. The employees were too harsh n said that i can lodge a complaint against them to whomsoever as they know no one will take the action against them. I had to gv up. My calls are barred where i hv already paid the bill in advance as they hv nt refunded me the amount. Idea company is cheating with us. Employees dnt hv manners or ethics to talk. All hopeless

Mar 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We request you to share us the screen shot of the payment done like transaction details along with the complete details of the store & customer care executive name to assist you further.

Regards,
Lavina

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Address: 250001

Website: Idea

Hello my no os [protected] i port my no from bsnl to idea.
Last week i opened idea app to check my data balance and after closing app a message came suddenly that you have been subscribed for filmy tube at the rate of rs 35 but i havent do anythig then i stop the service instantly i called idea customer care also but they told i have dialled a code but i havent dialled any code then i also mailse idea customer care nothing had happened now i m very shocked without doing anything how money is deducted from account now i think that i have to port out from idea.

Mar 18, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, the request has been raised for the mentioned service deactivation and the same has been done successfully. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate the value added service. However, we've taken note of your feedback for the further improvement of our services.

Regards,
Lavina

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 226

service, charges, not returning money

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porting rejection by idea cellular intentionally

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sim not getting activated after porting

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voicemail notification

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unresolved message from 58595 with voicemail

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outgoing calls not connected another call what happened to my sim please solve the problem is issued sir

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customer care is so bad

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sim not activated after mnp

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deduction of account balance in the name of services which have not been applied for

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wrong behavior telecaller

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continuous flash messages

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fraud in cash back

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invalid vas charges

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my idea app wrong transaction

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complaint against idea/idea agent for misleading for new connection

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change in bill cycle

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sim not working.. internet going off suddenly

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money deducted from balance

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no refund and hopeless employees

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deduction in balance from my account

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