Idea Cellular Complaints & Reviews

Address: Rajkot, Gujarat, 360410

Hi there,

I have got new idea sim card from gujarat circle just few days ago on my name and provided aadhaar as requested. Today i just logged in idea app and i can see that name displayed is ' rupareliya hansarajbhai' where rupareliya is my surname and hansarajbhai is my middlename. It should be rupareliya piyushkumar instead. Please find below my mobile number and help me to correct it.

+[protected]

Thanks
Regards
Piyushkumar rupareliya

Feb 1, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, We request you to visit the same store where you have submit the documents for the new SIM.

Regards,
Lakshmi.

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Address: 842001

As a result of reliance bihar (Smart) network shutdown, i opted to move to idea network for my number [protected].

Now am not to able to call or text or even call tele-vertification number as provided. I tried it in the home network and now am in roaming @ karnataka.

I even tried to select the network and tried to manually register on idea network. But nothing seems to work. I have been facing this issue since last 10 days and this is quite frustrating.

Feb 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, you've confirmed that your network related concern has been resolved.

Regards,
Lakshmi

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Address: Pathanamthitta, Kerala, 689662

Website: nazara

Sir,
Last week i received a message that thank you for downloading animation from bazars, you have been charged rs 100/. Balance is rs 315.25/-. I complained to your customers care. But no use

Again today i received the same message and they deducted rs 100/. Again message is thank you for downloading animation from bazars.in both the cases i didnt downloaded the content. Its cheating. Now my mobile balance is rs 215.25/-
Please immediately reverse my rs 200/- and stop such unauthorized action s in future
Sunil

Feb 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by sunil mg The site name is nazara. not bazars. it's a typing error. thanks

Verified Support

Dec 31, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We have raised a complaint for the same under ref. no.[protected] and you shall hear on the same on 03/01/2018 10:00:00 AM.

Regards,
Lakshmi

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P

Pooja Lathwal

from Khatra, West Bengal

Dec 22, 2017

I have been charged rupyee 24 for nazara animation download but i have not downloaded anything ..Return my money

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Idea Cellular Customer Care's response, Dec 30, 2017

Verified Support

Dear Customer,
We apologize for the inconvenience caused. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.
Regards,
Lakshmi

D

Deepa Sankhala

from Samba, Jammu and Kashmir

Feb 20, 2018

Sir,
Last week i received a message that thank you for downloading animation from nazara, you have been charged rs 100/. Balance is rs 252.09/-. I complained to your customers care. But no use

Again, i received the same message and they deducted rs 100/. Again message is thank you for downloading animation from nazara in both the cases i didnt downloaded the content. Its cheating. Now my mobile balance is rs 192.33/- and now, i recieved a message thank you for downloading NewArrival_GM from INDIAGAMES. You have been charged Rs. 99. Your balance is Rs. 91.16.
Please immediately reverse my rs 300/- and stop such unauthorized actions in future. If nothing is done, we will solve this problem leagally in consumer court.
My Idea mobile no. is [protected].
Deepa

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Address: Kolhapur, Maharashtra, 416012

I have been charged by idea cellular for outgoing from my no. [protected] to 055315. This no can not be dialer and i found similar complaint registered in 2016 by someone else. I tried to report this to idea with e-mail but they said they can not waive these charges as it is valid as per them. My concern is how can they charge me for dialling such no. Which can not be dialed.

+3 photos

Feb 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 16, 2017

mohamed mumtaz's response Please activate call

Dec 16, 2017

mohamed mumtaz's response Please solve my problem sortly

Verified Support

Jan 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As per our recent telecon, we wish to affirm that your concern has been discussed & resolution has been communicated.

Regards,
Neha

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M

mohamed mumtaz

Dec 21, 2017

[protected] please send me call barrel password

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Idea Cellular Customer Care's response, Jan 2, 2018

Verified Support

Dear Customer,

We have tried contacting you but couldnt get through. Kindly elaborate your concern also share your alternate number so that we can assist you better.

Regards,
Neha

S

Suraj Karad

from Phaltan, Maharashtra

Jun 14, 2018

Hey brother, Similar thing happened to me also.
Idea Cellular — excessively charged for a number 055315 call which cannot be dialed.

Hi, I am Suraj Karad, from Pune maharashtra and,
My postpaid idea number was [protected] Maharashtra circle, now I've ported into Reliance Jio due to Idea's SCAM.

Idea cellular is doing some sort of scam to get money easily from its postpaid customers by adding some entry about dialed number 055315, which cannot be dialed and making money like 10 rupees per minute.
I am charged rs 90 unfairly which is very wrong, their customer support is also bad, they don't help you, and they won't take your complaint seriously.

Similar things are happening around to many people (Idea postpaid customers), if you search google only a number 055315 then you will see results that idea cellular is charging for some number 055315 which you cannot dial but they will add it to your postpaid bill and they will add any amount excessively to your regular bill and make money fraudulently. I can bet that this is idea's SCAM number using it Idea is making money. A bill screenshot is attached in support. Its best to have any other operator than Idea because idea also changed my postpaid plan automatically to some plan which they used for charging me higher calling rate while during this time period.

Now I have paid excess amount and I have ported into Reliance jio where JioPhone is offering me unlimited calls in only Rs.49 monthly to any network without any condition that idea was imposing on postpaid customers and I am very happy now with reliance JIo.

charges for calling no 055315, which cannot be dialed from cell phone - Comment #3129406 - Image #0

Reply

Suraj Karad's reply, Jun 14, 2018

my alternate contact number for contacting me is 7588063098 (Reliance Jio). My name is Suraj Karad and my email id is: [email protected].

I have ported my all 5 idea addon postpaid connection numbers to Reliance Jio because of Idea SCAM.

I am sharing my contact so that Idea can contact me to settle excessively billed amount by giving me refund.

Idea Cellular Customer Care's response, Aug 9, 2018

Verified Support

Dear Customer,

As per our communication, we've informed you that the bill has been generated accordingly as per your bill plan rental, usage charges, late payment charges & G.S.T. Also, as discussed you've been charged for calling unique number ( For Astrology).Hence, we express our inability to reverse the charges for the same as the bill is generated appropriately.

Regards,
Neha

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My phone number has been allotted to a different person. And that person has made transactions online for which amount has been deducted from my account!

I was not notified regarding this. 4 deductions have happened from my bank account for online shopping and i have lost rs 6000.

How can a telecom company suddenly give a number to a different person. Are they such big # that they dont know that a person's phone number may be linked to their bank account. Bloody thieves

Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry to hear this. Please contact your bank and block the card. We suggest to take the help of legal authorities. Kindly file a FIR against the same.

Regards,
Lakshmi

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K

kolkata16

from Kolkata, West Bengal

Dec 20, 2017

I have a Sim of Idea. But when I open my mobile internet then some sms has appeared of "Animation and Nazara" and deduct Rs.100/- from my balance. I strongly complain against Idea Cellular because when I talked with Idea Cellular Senior executive then she told that this amount is content download. It will not be refunded. Please help me to refund.

Reply

Idea Cellular Customer Care's response, Dec 30, 2017

Verified Support

Dear Customer,

We apologize for the inconvenience caused. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi

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Hi, i had ported from another sim to idea around beginning of november. It showed network for about 2 days. But, after that, there is no network. I am not able to activate or verify the sim. It is switched off for others who call me. Network name is shown, but not the signal. Even i searched on net how to verify the numbr. But, as there is no network signal, i am not able to make any calls or send any sms. If i get signal, immidiately, i can verify or take up the steps of activatio of the sim. Please help me to solve this problem.

Feb 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to share your Idea number and alternate number to assist you better.

Regards,
Sneha

Dec 24, 2017

Updated by Kavya SB How can i share my number?

Dec 24, 2017

Updated by Kavya SB any of your mail id? or customer care number?

Verified Support

Dec 30, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. Please share Idea contact number, wherein problem persist along with your alternate number here. We shall get back to you at the earliest.

Regards,
Sneha

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Address: 560037

Hi,

I recharged my idea number [protected] on 15/12/2017 through myideaapp.
Recharge didn't happen. From hdfc account i lost 300/-. Then i got a message saying 249/- rupees will be credited back in 7 days because of failure of transaction from idea.

Then i called customer care they told its our mistake 300/- will be credited back. But as per hdfc bank statement only 249/- credited back on 18/12/2017 and were is my 51/-?

Today again i called customer service they didn't gave a clear answer. I told i will register complaint then she told go ahead we will see and she disconnected.

I am not using mobile data still amount in paise is deducting. I have wifi in my phone i never use idea data. Still amount is deducting.

I have attached below the bank statement. Please give me a solution. I am using this number a long time.

Thanks,
Asmi

+1 photos

Jan 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We are unable to fetch the details for the screenshot you have shared. We request you to share the appropriate transaction details to assist you further.

Regards,
Sneha

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G

ggrjkt

from Delhi, Delhi

Dec 27, 2017

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
18 Dec 2017 REF-CCAIDEAC[protected]-17 18 Dec 2017 249.00 71, 643.65
15 Dec 2017 [protected]CCAIDEACELLULARCOM [protected] 15 Dec 2017 300.00 71, 394.65

Please go through above hdfc statement copied and pasted. If idea couldn't do anything I would like to port the number. Only difficulty is we 5 people are using idea together we have to port.

Thanks,
Asmi.

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G

ggrjkt

from Delhi, Delhi

Jan 9, 2018

Still not resolved.

No response

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Hi,

Sms service stopped working after upgrading my sim to 4g. Tried setting message center number in two different phones still got no luck. I am unable to call any customer service number but other outgoing call is working perfectly.
Every service is now otp based, so without messaging service i am in great trouble.
Please look into the concern.

Thanks,

Feb 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, We have confirmed that your SMS concern has been resolved.

Regards,
Lakshmi.

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S

Solanki Mahendra K

from Ahmedabad, Gujarat

Dec 20, 2017

Khemabhai solanki
Palanpur
[protected] or
alt no
[protected]
North Gujarat
Gujarat
I goes to office my old simn to new sim customer executive some one else problem like=only Friday change, no sim available, 100 rs charge and replace any more

Reply

Idea Cellular Customer Care's response, Jan 1, 2018

Verified Support

Dear Customer,

As per our telecon, we have forwarded your concern to our respective team. Our concern team will get back to you for further assistance.

Regards,
Lakshmi.

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Website: [email protected]

Hi,
My name is shruti gurjar and i have idea prepaid sim card with me ([protected]). This sim card have international roaming activated. I recently traveled to usa and added idea sim card to new phone. This is not working ; i don't see any coverage for idea neither it is registering to usa partner at&t.
I submitted request #12465 with [protected]@ideausa. Zendesk.com on 12 dec to update imei information. Till now i haven't received...

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Idea is cheating the customer by sending promotional message in the name of service message to the DND registered customer numerous amount of times even after raising the complaints many times. In the message it is very clear that you are trying to promoting the plans. It can be prove very easily. Just using the word service does not mean it is a service message.

You are just breaching the law. You people are always thinking that customers are fools and you can play anything with customer.

+1 photos

Feb 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by radeepnbr These people are always making the customer fool & they are thinking all the customers are donkey.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Also, we request you to write to us within 7 days of received promotional SMS or Calls in below format.
.Date of call/SMS (Mandate)
.Time of Call/SMS (Optional)
.Content of call/SMS (Mandate)
.Number from which call/SMS received (Mandate)
.Request you that if You get SMS in future please raise complaint through Idea website or may call on 1909 DND helpline number.
.Time of Call/SMS (Optional)
.Content of Call/SMS (Mandate)
.Number from which Call/SMS received (Mandate)
.Requesting you that if you get any SMS in future, please raise complaint through Idea website or you may call on 1909 DND helpline number.

Regards,
Sneha

Dec 22, 2017

Updated by radeepnbr Its is already done Sneha. Please provide me the updates rather than making the customer fool.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, we would like to inform you that you'll not receive any promotional message has you have register with DND service.

Regards,
Lakshmi.

Mar 15, 2018

Updated by radeepnbr I have received the message again. Now what you will say on behalf. I need reply what you will do for the customer who became fool even after registering DND. Your words are gone in vain Lakshmi. Please check the attachment.

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R

radeepnbr

from Bengaluru, Karnataka

Jan 1, 2018

You people will always says the same. But nothing will happen. You people will never think behalf. You will all lesrn when company gets shutdown one day. Untill then keep on sending messages and make the customer fool.

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Dear sir,

Please note that on our mobile no.+[protected], there is unaccounted charges or rs.648/- when we have called to customer care of idea cellular they said number 055315 is an astrology no. And i had many conversations with customer care. Finally, i paid the full amount to reconnect my connection.

After the reconnection, very first bill, i have received another charge of rs.279 to call the same time. When i try to call on the same number, it's saying this number is not valid and idea charging huge amount towards the invalid number.

This is the second time idea is taking the charges and forcing us to pay the amount by disconnecting the connection. Also, they are taking late payment charges for not paying this amount on time.

I can see many same complaints regarding the same matter and still idea cheating the customers with the same trick. I request you to kindly do the needful to avoid this permanently.

Feb 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, the waiver has been passed for the given amount and the same will be completed by 23/12/2017. For further assistance kindly contact us on 12345 or 198.

Regards,
Sneha

Dec 23, 2017

Updated by shanzz These people are again fooling us. Find the attached email I have received from Idea customer care.

Dec 23, 2017

Updated by shanzz These people still justify themselves by saying this is usage charge. And I got the waiver for Rs. 279 which is charged in November 2017 Bill. When I asked about Rs. 468 charged in June 2017, they are saying its 3 months passed and they cannot. I am following up with them from July 2017 and they charged me the late fee for not paying the bill on time.

Dec 23, 2017

Updated by shanzz These people cheating us again. I got the waiver for one full amount and got the confirmation email. Now received another email saying they can provide only 50% amount.

Verified Support

Jan 01, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. Kindly share your appropriate alternate contact number and convenient date and time to get in touch with you.

Regards,
Lakshmi.

Jan 16, 2018

Updated by shanzz Hello Lakshmi,

As per our talk on 8th January and you email dated[protected], you have committed waiver for Rs.468 will reflect on this email. And you were saying because of some technical issues, it was not reflected in the last bill. I have received my new bill today and I didn't get the waiver amount mentioned in the email.

IDEA is continuously cheating customers by charging "CALLING TO INVALID NUMBER" and after that giving many false "COMMITMENT".

Jan 16, 2018

Updated by shanzz Hello Lakshmi,

As per our talk on 8th January and you email dated[protected], you have committed waiver for Rs.468 will reflect in next bill. And you were saying due to some technical issues, it was not reflected in the last bill. I have received my new bill today and I didn't get the waiver amount mentioned in the email.

IDEA is continuously cheating customers by charging "CALLING TO INVALID NUMBER" and after that giving many false "COMMITMENT".

Jan 18, 2018

Updated by shanzz These people are the cheaters. Find the new email from them. Consumer Complaints thread they are saying all waiver passed and the email they are saying we cannot provide.

How can I proceed this issue with proper legal? Where should I give a written complaint?

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Address: Saharanpur, Uttar Pradesh, 247001

Dear sir,
My idea postpaid no. Is [protected]. My both porting request on 26.11.17 & 13.12.17 has rejected by idea and not given clear reason for rejection. I have already made excess payment for rs. 72/- with bill payment.
Please do the needful and instruct and punished to idea cellular for this. Also i will not be pay any amount for monthly charges for active plan on this number.
You are requested that please instruct to idea to refund my excess balance money from billing date and given this no.in prepaid at my billing address.
Nannu singh
Contact no. [protected]

Jan 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked this [protected] no. is not an Idea number, please Dm us your Idea postpaid no. so that we can help you better.

Rgds,
Saransh

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R

Rento

Dec 19, 2017

I have been using idea Sim on Roaming for the last 6 months suddenly it got disconnected, what should I do now. I mailed to customer care but no use. Please do the needful to reactivate the sim. This number been used by me for the last 13 years and I need it badly.

Reply

Idea Cellular Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer,

We apologize you had to face this. Allow us to rectify this for you. Please DM us your Idea contact nos. & your alternate contact for further assistance.

Rgds,
Saransh

T

Taha Boxwala

Dec 19, 2017

My idea number is not working in Jersey UK. However my colleagues Airtel and Vodafone number is working fine. Network bar is not getting displayed. Idea and Vodafone are merging in India so Vodafone network should catch for my idea India number here when I am travelling.

Reply

Idea Cellular Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer,

We apologize you had to face this. Allow us to rectify this for you. Please DM us your Idea contact nos. & your alternate contact for further assistance.

Rgds,
Saransh

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Address: 572201

Website: www.Idea.co.in

I have recharged several times in idea app, but all recharges are not successful, recharge failed even after balance is deducted from my bank, my failed recharges 120, 101, 101, 101 and 309 to other idea number [protected] i have talked to customer care also they told balance will come in 24 hours, but no balance is credited, its almost 10 days since my first balance is deducted, still no response from idea

+1 photos

Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2017

Idea Cellular Customer Care's response Dear Customer,

We established call to you, but the same was disconnected from other side. For further assistance, kindly contact our Idea customer care helpline 198/12345.

Regards,
Lakshmi

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Address: Bhopal, Madhya Pradesh, 462042

My account no. Is[protected]. I was using 399 plan from which i had ported out on 15th july.in the month of august i received a bill (Bill duration 27 june to 26 july 2017) of rs. 2199.02.in this bill proration charges are 1624.28. Please note that in this plan i was allotted 1gb 3g data off which i had used 0.99 gb till 15th july (Billing cycle was up to 26th july). Still i was slapped with proration charges of rs. 1624.28.
A person whose bill amount was never beyond 600 for a month... I am being asked to pay 2199 for 19 days only???
I was and i am willing to pay for the monthly charges of rs. 239.40 (+ taxes) of the said duration. Kindly wave-off this proration charges and inform.

+1 photos

Feb 5, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have been charged as per plan, pack and usage and also we would like to inform you that you have been charged on prorata basis. So we request you to clear the outstanding bill pending on your number to avoid further inconvenience.

Regards,
Sneha

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Address: Kolkata, West Bengal

Website: Idea Cellular Ltd.

Dear sir,

My no is [protected], telecom operator idea. Since last 2, 3 days always automatic activated value added services (Ex: o9mum, video vogue, i-gorgeous, rainbow, idea music, fun247, gamezone, etc.) without my request. Several times i complant to customercare (198) they deactivated that but next days automatic activated another service. They could not solve my problem. What can i do? Please help me.

+2 photos

Jan 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by Sourav1982 After complaint registration various fraud calls coming to my no. already 2 calls came from +91 [protected] & +91 [protected].

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service and the activated VAS has been deactivated on your number successfully. For further assistance kindly contact us on 12345 or 198.

Regards,
Sneha.

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My mobile number is [protected]
Today (18/12/17) 5rs had been debited from my balance. Received message "dear customer you have been charged 5.00 and your current balance is x"
By dialing *121*413# i came to that amount deduction is a rent for ap11151998 code al0_ what it mean? And noting got activated on my nymber (Called to deactivation portal @155223) and my balance is deducted? Refund my balance.

Jan 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Rgds,
Saransh

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Address: Rajkot, Gujarat, 360005

I had gone to pay my monthly bill. And then i had wanted to change my plan so the guy said bring a photo id xerox i brought then other girl told it's not required i asked why did he said to bring xerox then she said he don't know about that.
If he don't know know then what he's doing in a store and instead of apology she started arguing with me just because i said "what kind of staff you have. We are not here to listen your staff's #. I have already complained to costumer care but they didn't done anything for it. Store name adinath enterprise.. Store girl name: ms. Simran.. Add. Nirmala road. Rajkot gujarat

Jan 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

We are sorry for such a misbehavior. As checked your request for plan change has completed. we request you to send us the full details of the store along with store contact details and area pin code as well as your alternate contact details, so that we can raise an complain against store.

Rgds,
Saransh

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Address: 759018

Hello sir
I am debasis senapati my mob-[protected] and i am from odisha. But from 1st dec 2017 iwas working in kolkatta. On 15 dec 2017 i was calling idea customer care representative and asked can i active idea 398 plan through main balance, he said yes. But in 16th dec 2017 when my frinds recharge my no i. E 70/60/70……{rs398 as main balance}. After that i can not recharge my no with 398. Idea cheats with me. They are cheater. Never use idea. It is ideas fault why i pay another 400.

Jan 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by deba.2957 Idea representatives are not solve my problem but when I calling them they miss behaves .This is very bad

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

We apologize you had to face this, as checked Rc 398 is not available on you number, this is the reason you are not able to do the same. As these recharge offers are limited period offers, if available we will inform you through message.

To know about the latest offers, please visit the following url http://bit.ly/Txafxd

Rgds,
Saransh

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Idea cellular network is fraudulent and one of the worst networks i have ever seen.

Over the past two-three months, after i had activated their rc198 program, which lets me make unlimited calls, they have been swindling me and taking money from. My balance randomly, possibly to make up for the unlimited calls made, by subscribing me to useless sms programs about poor jokes and cooking and gossip.
They don't tell me and simply add me to. These programs and i'm only told after money has been removed at least twice from my balance.

I've lost in excess of 150 rupees because of idea's malpractice in this manner.

If idea does not reimburse me soon, i shall have to take. Legal action against them.

+4 photos

Jan 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Sneha

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Address: 500008

Website: www.ideacellular.com

Mobile number : [protected] since[protected] services are getting activated on its own and my main balance is getting dedicated. When i contact costumer care to solve issue about money being dedicated from my idea account for service which i never activated customer representative claims i have activated the services. When i asked him to transfer my call to his superior which i am getting charged for calling customer care same again from my main balance of idea every minute he puts me on hold for period of time and disconnected my call with out any information given or any of idea supervisor spoken in which case i called again customer care guy tell's me no supervisor is available please call later. I called customer care on[protected]. Customer care number (12345).

Jan 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by sjakhan What is more disturbing from this idea cellular company is it scam ? is it looting money from innocent Citizens of idea by activating services without knowledge of the individual users and claiming to user activated. it has again happen and yet no idea person have approached very disturbing and not acceptable at all.
sender number 54300 idea your request for fashion bunny activation could not be processed due to insufficient Balance. Dial *121# for recharge offer date[protected]
Thank you. we have received your request for service Fashion bunny and it is being processed. I have no idea what this service is for and yes idea company has taken my main balance. its fraud scam.
imagine how many innocent people money idea is taking by activating services. Crore's of scam will wait for few more day's if nobody contact from Idea will lodge Fraud charges' Against idea.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry, this is not what we want you to feel about us, As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. For further assistance kindly contact us on 12345 or 198.

Rgds,
Saransh

Dec 21, 2017

Updated by sjakhan Dear Saransh,

it is so unfortunate that i have faced this issue from idea. i have been using idea for couple of years. i have never faced this issue before speaking of fact i have not activated WAP either. i did recharge for internet pack 197 for 28days daily 1gb and why would i apply for music mania game mania which i can download from internet why would i knock idea door for it. kindly check your database who applied for this services because i did not applied for any service which i got charged.

regards
sjakhan

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1

17/11/1970

from Mumbai, Maharashtra

Dec 18, 2017

I convert my post paid no to pripaid on 26 nov 2017 and paid my all dues befor convertion but company make a bill for the said pripaid phone how it possible please explane me

Reply

sjakhan's [Complaint's author] reply, Dec 18, 2017

make sure you read all term's and service if there is any hidden charges to transfer your connection from postpaid to prepaid. if you found no hidden charges make sure you make copy of bill paid before converting your connection and the bill which they are charging you for prepaid connection try to communicate with idea idea if no one show's interest to help you out lodge a complain.

Idea Cellular Customer Care's response, Dec 20, 2017

Verified Support

Dear Customer,
Sorry, this is not what we want you to feel about us, we request you to elaborate your exact concern facing for your connection so that we can assist you better. Please DM us your contact nos. & your alternate contact for further assistance.
Rgds,
Saransh

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