Hi, I got a message saying-
"Hello!
Thank you for choosing to access
FUN PORTAL,
You have been charged Rs. 22
Your balance is Rs. 11.1"
(This is me writing for my mother) I did not select anything, it just deducted money. I called customer care 2 times. On the second time I demanded to talk to higher authority. When I told them that this had happened to me several times before, they seemed to not want to talk. And seeing all the complains here, it seemed many people had said the same thing. I also think that they were recording the conversation, which I did not agree with. This is very unfair. We are not able to talk to people just because they want extra money. Did not get the refund, although I was able to get my money back the first 2 times, it was not because of this "fun portal" scam. Please fix this. So much money they take for no reason. The audio was also not of good quality (in the customer care) so I was not able to understand half of the things the person said. Thinking of dropping Idea and picking some other service. Very unsatisfied. Worst service ever. Cheater Idea
Idea Cellular customer support has been notified about the posted complaint.