Idea Cellular Complaints & Reviews

Address: Bharatpur, Rajasthan, 321001

I am a idea customer for about 2 months, before i was other company customer as my mobile number is active from year 2009 till today my mobile number is [protected] using from 7 years
This number is ported from other company to idea in this period of two months i am facing so much problems regarding network coverage etc and main cause is my 5 rupees balance is deducted from my prepaid number without my permission for any service,
That when i tried to complaint to 198 customer complaint helpline on 17/sep/2017 at 5:33 pm they said that you have activated this service and they denied to refund my deducted balance
Even they are not listening form issue
I am using a simple mobile handset that is nokia 130 which is a simple handset with keypad buttons locked with key guard

Very negative feedback for this telecom company since i faced after porting in idea

Nov 6, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, your concern has been initiated by us under ref. no.[protected] you shall hear on the same at the earliest.

Regards,
Lakshmi.

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S

sushma suryavanshi

from Mumbai, Maharashtra

Sep 18, 2017

I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.

Thanks & Regards
SUSHMA SURYAVANSHI

Reply

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,

We request you to Email us on [email protected] for above mentioned details.

Regards,
Lakshmi.

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Address: 560046

Website: idea.adityabirla.com

Dear sir/madam,

I have been using idea post paid connection from past 3 months and i have not got single day voice and data network due to unavailability of 4g network idea peoples are cheated me giving fake promise about network simple i have paid 3month bill without any service.

After lot of complaints they not solved me the problem then i decided to go for other network after my porting also they have charged me 15 days extra billing where i already using other network getting bill form them also for valid usage.

I am wondering that how come idea can generate the bill after exit also i. E 16th august 2017 and 15th september 2017 where i have ported on 5th of september itself still they are not billed on prorate basis.

Kindly take action on this network and also suggest others that don't use idea post paid full of fake and irresponsible customer care service fake proposals.

Regards
Umesh

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. As checked there is a outstanding reflecting on your number request the clear the due.

Regards,
Lakshmi.

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Address: Amravati, Maharashtra

Worst experience with idea service tired of calling idea but my call isnt connecting. Not satisfied by the idea network so i tried to go with another network.I have registered for MNP on 9th of sept 7 days are over but still my network isn't change.tried calling customer care but my call always bounce back.worst experience with idea.So i request to plz solve it much possible as u can.

Oct 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret that you have to face this. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest with best resolution.

Regards,
Lakshmi.

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M

manojdhandar

from Mumbai, Maharashtra

Sep 18, 2017

There isn't any response up till now from idea.its very irritating now.Need solution .

Reply

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,

Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi.

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Address: 208011

Website: www.ideacellular.com

महोदय,

आपकी कंपनी द्वारा लगातार उपभोक्ता के बैलेंस में बिना किसी पूर्व सूचना के लगातार कटौती की जा रही है जिसके विषय में सम्बंधित सहायता के लिए दिए गए नंबर 198 पर भी संपर्क किया गया मगर वहां से भी कोई भी समाधान न निकलने पर आपको पत्र एवं अन्य माध्यम से सूचित किया जा रहा है,
प्रार्थी जो की आपकी कम्पनी का ग्राहक है उसकी उम्र 86 वर्ष है एवं किसी अन्य प्रकार की सेवाओं में रूचि नहीं रखता है मगर आपके यहाँ के ग्राहक सेवा केंद्र द्वारा गलत तरीके से गलत जानकारी देकर बस ग्राहक को टाला जाता है,

महोदय आपको अवगत कराना चाहता हूँ की इस विषय के सम्बन्ध में उचित कार्यवाही करें अन्यथा मजबूरन उपभोक्ता न्यायलय में आपके विरुद्ध उपभोक्ता सरंक्षण अधिनियम 1986 के तहत वाद दायर किया जायेगा एवं सोशल मीडिया के उचित प्रयोग द्वारा आप लोगों की लूट खसूट का भी व्यापक प्रचार प्रसार होगा।।
आपकी जानकारी के लिए उपभोक्ता का विवरण दे यह हूँ कृपया मामले का संज्ञान लेकर उचित समाधान देने का कष्ट करें महान दया होगी
#नोट- प्रार्थी के मोबाइल की हुई सभी कटौती की जानकारी कृपया ईमेल द्वारा उपलब्ध कराने की कृपा करें
मोबाइल नंबर- [protected]
वैकल्पिक मोबाइल नंबर- [protected]

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. As checked there is no any service activated on your number nor any deduction reflecting for the same. Still your have same issue request you to sent the deduction screenshot wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi.

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Address: Thane, Maharashtra, 401506

Dear Sir/Madam,
My sim card is blocked by the reason of non-linking of kyc adhaar.
So, completed the procedure and I submitted my kyc adhaar to the Idea Gallary(4S communication) in BOISAR.
They assured it will be re- activated within 4 days and even charged also RS.100 for this procedure. But its 15 days gone and my sim is still blocked and they are responding they have no idea when it will unblock.

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret that you have to face this. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest with best resolution.

Regards,
Lakshmi.

View replies

S

Sunil yadav19

from Pune, Maharashtra

Sep 20, 2017

My problem is still not solved, sim card is not working yet.

Reply

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,

We regret that you have to face this. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest with best resolution.

Regards,
Lakshmi.

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Address: Rajkot, Gujarat, 360001

I have already registered DND in IDEA before 20 days but still i receive commercial SMS and CALL. I am really tired about this this. I dont want any commercial sms /call.

How to take action regarding this ? Who is responsible for such things.
IDEA or SMS service provider ?

It seems that SMS service provider may have allowed to send SMS to DND number too. Let me help to resolve this issue.

I got SMS from following sender id :
RH-HOSTME
AD-STKING
VM-UMITRA
DM-HEAVEN
VM-CUBEIT
VM-VPNTEC
HP-WEBAPP
AM-BUSNSS
VG-GITECH
VM-BGROUP
VM-WEBWRK
and many more...

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by beyondmart I had registered DND on[protected]

Sep 16, 2017

Updated by beyondmart I have also attached screen shot about by dnd status. i had moved my service from vodafone to idea before many days. i had already sent request of DND from IDEA cellular . Please check attached screen shot.

Sep 19, 2017

Updated by beyondmart Again got message from following sender evenif my phone is registered for DND
IM-BIGBZR
RM-INOMNT
HP-OFFERS
IM-WEBSVC
VM-WHOISD
VK-SKINTE

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We request you to write within 7 days receive promotional SMS or call in below format.
.Date of call/SMS (Mandate)
.Time of Call/SMS (Optional)
.Content of call/SMS (Mandate)
.Number from which call/SMS received (Mandate)
.Request you that if You get SMS in future please raise complaint through Idea website or may call on 1909 DND helpline number.

Regards,
Lakshmi.

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B

beyondmart

from Rajkot, Gujarat

Sep 25, 2017

I had already raised complain more than one times at http://www.ideacellular.com/customer-care/need-help/complaints but still get sms at any time from any sender id.

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The number 155223 has been charged 35₹ from my account, for the "Mandir Darshan" service which i was not requested for. after my cacelation of this service, they not refunded 35₹ in my account, they have cancelled the request.They have to refund my balance but thry didn't .They not even asked for the refund of money.And it is not the first time .please help me.

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, while using internet wap service has been downloaded and said amount have deducted from the account.

Regards,
Lakshmi.

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Address: Mumbai City, Maharashtra, 400057

My mobile number is [protected].
2 months before i ported out to vodafone because of inconsistent network to idea.

I was also aware that bill has to be paid before porting out from idea which i did and then only vodafone people handed over me new sim card.

Now i'm getting constant calls from idea as well as from vodafone to pay residual bill.

I have already paid 210/- and now after 2 months they are demanding 350/-

.

I'm sure they must be having previous bill details. I'm concern why are they calling me to submit the proof.

I request you to provide me my previous bill details as i paid online

As i have ported out from idea i can't access "my account" in idea

Email: - [protected]@gmail.com

Oct 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, your concern has been discussed and communicated. Refer this link for your bill payment link http: https://care.ideacellular.com/wps/portal/account/express-paybill

Regards,
Lakshmi.

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Dear sir,

It is with utmost disappointment that i am writing this mail to you in regard to my porting request which i had to process 3 times as 2 of the times my porting request was rejected as i had outstanding payment pending.

For your information, i had already cleared my dues even before applying for porting. I am going to attach receipts for your reference. When i call the customer care they say its in process even though i didn’t receive any call from your side for the reason for porting.

Also in my bill, i don't know what i am being charged for an extra service which i have never availed anytime. Currently my account is 900 rs in credit.

Instead i got a call from the receiver operator regarding porting request, for which he suggested me to talk to the donor operator for the same.

Now i have no doubt that idea indeed is worth leaving, as the professionalism of staff and their harassment towards customer is still prevalent.

I would kindly request you to please get back to me to the earliest.

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret that you have to face this. As checked your port out request has been accepted by us.

Regards,
Lakshmi.

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Address: 456001

Website: Www.consumer complaint.com

My idea no [protected] and [protected] are do not work nd dont col and massage.. I will col that show the network biji and call ended and any no col me is show the biji and out of covreg.. Wat the hell all off give me solution else i will go to form court and consumer court.. Any col me out of covreg and biji i will soooo veryy tried and my family nd frnds and other importent col are no i handeld what is this idea is best network of india as thatt network fake all ur advartise and product

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, We have confirmed that your concern has been resolved.

Regards,
Lakshmi.

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V

Vakil gorasiya

from Korba, Chhattisgarh

Sep 16, 2017

Bakwassss

Reply

Idea Cellular Customer Care's response, Sep 24, 2017

Verified Support

Dear Customer,

We request you to elaborate your concern with your contact number wherein problem persist. We shall get back to you at the earliest.

Regards,
Lakshmi.

V

Vakil gorasiya

from Korba, Chhattisgarh

Sep 16, 2017

I will soooo tried by ideaaaa network indias best networkk..wahat the...

Reply

Idea Cellular Customer Care's response, Sep 25, 2017

Verified Support

Dear Customer,
Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest with best resolution.
Regards,
Lakshmi.

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Address: New Delhi, Delhi, 122001

I was trying to move from idea to other network due to bad experience to network. I was facing problem due to poor network from last 2 month. When i put a request for mnp it's was rejected because of outstanding. I do the payment of 591 ₹ & ₹ 65 against billing amount of ₹588 but it is still showing outstanding of ₹ 54. It is only to stop my mnp. Please suggest where to complain.

Oct 31, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked we have received your payment and there is no any outstanding reflecting on your number.

Regards,
Lakshmi.

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Address: 144011

Website: www.ideacellular.com/4g/why4g

I got offer for 84 days in idea phone no for unlimited calling and 1gb data per day on upgrade of sim / phone to 4g. But i got for only 14 days. Idea cheats with me. I wants that idea have to return my balance.
...
It is very bad operator. It is the worst ever experience by me. I am very hurted by idea.
Email [protected]@gmail.com
Phone no [protected]

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

We have noted your concern our team will get back to you at the earliest.

Regards,
Lakshmi.

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Address: New Delhi, Delhi, 110059

Hi my name is jagdeep singh anti crime officer delhi state from crime intelligence force, [protected], this is my father number. He retired from defence. He facing network problems in home and please shortout this problem because he is old age man and i miss him a lot of my on duty services. Urgent matter. Please carefully resolved network problems at home.

Oct 27, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, your concern has been initiated by us under ref. no.[protected] you shall hear on the same at the earliest.

Regards,
Lakshmi.

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Address: Faridabad, Haryana, 121001

Hi,

My idea no is [protected] & it's outgoing services is affected because of my previous network which is airtel. I submitted my outstanding amounts but there is no action taken by your store which is situated in NIT 5. I sent the pic on what's app as well but neither action taken. Please take action on this Request ASAP..

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Address: Hyderabad, Andhra Pradesh

I have recently ported to idea and i have recharged with ₹443 instead of ₹444 due to lack of information. After recharging i have noticed that it was not that plan was not the same as ₹444 though both the plans offer 84 gb internet i have called customer care and also lodged a complaint of this for which they said that it will be alright instead of getting ₹444 benifits you'll get ₹443 benifits and after some days i have started facing problems with internet then i contacted idea store personnel, they said that you have been given some free internet which was expired by the time i contacted them. They also said that that plan was only for moto mobiles even after calling 3-4 times no customer care executive has asked me about this information. Yes, i agree that it is my fault to recharge unknowingly now, i question why the scheme is not available for me and why i'll not get my money/ recharge pack of ₹443/- back.
I feel this network may be a good one but with out customer satisfaction they arr going to get nothing
I feel guilt of porting to this worst showoff network its better to continue with other network which do not confuse their customers and donot cheat.

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret that you have to face this. We would like to inform you once the recharge tis done we unable to reverse it back to other and as checked you got the benefit according to the recharge which you have done.

Regards,
Lakshmi.

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Sir my home areya network verry poor no calling no net use vipan kumar (M)[protected] vpo jatehri tehsil bangana distt una hp 174307 near ghs jatehri.

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Address: Pune, Maharashtra, 411014

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Oct 26, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 10, 2017

tripathi8july's response Dear Sir,
i own land of size 110 * 65 sq ft in gorakhpur at near Fatima road medical college and one same size near rajendra Nagar at gorakhnath temple road.i want to open cbse school / college with your association in any of this land.
Kindly advise to proceed further .
Rgds
R P Tripathi
[protected]

Verified Support

Sep 24, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, We have confirmed that your concern has been resolved.

Regards,
Lakshmi.

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T

tripathi8july

from Noida, Uttar Pradesh

Sep 15, 2017

Dear Sir,
i own land of size 110 * 65 sq ft in gorakhpur at near Fatima road medical college and one same size near rajendra Nagar at gorakhnath temple road.i want to open cbse school / college with your association in any of this land.
Kindly advise to proceed further .
Rgds
R P Tripathi
[protected]

Reply

D

Damanpreet Singh Kandhola

from Bareilly, Uttar Pradesh

Sep 15, 2017

I took new connection from idea store phase 5 mohali n no is [protected] on 05.09.17 n store employees said it wil starts in 24 hours now 6 days but no not started i visited the store daily but my efforts are in veins ..
kindly do the needful on urgent basis..

regards
Damanpreet
[protected]

Reply

Idea Cellular Customer Care's response, Sep 24, 2017

Verified Support

Dear Customer,

We tried to contact you but unable to reach you. As checked, your number is active.

Regards,
Lakshmi.

P

[email protected]

from Manuguru, Telangana

Jun 2, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My number is [protected]

Reply

Idea Cellular Customer Care's response, Jul 29, 2018

Verified Support

Dear Customer,

As per recent communication, you've confirmed that your concern for SMS issue has been resolved. However, please be informed that your concern has been raised under ref. no. 1-225074653256. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Neha

V

vikas sid

from Mumbai, Maharashtra

Jul 5, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My no. Is [protected]

Reply

Idea Cellular Customer Care's response, Jul 29, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.

Regards,
Neha

D

Devashish Kar

from Pune, Maharashtra

Aug 5, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc.
Please fix it ASAP.
[protected]

Reply

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

As per our recent communication, you have confirmed that your issue has been resolved.

Regards,
Varsha

Uttaam041's reply, Feb 2, 2019

Same heree...

K

komalagrl

from Bengaluru, Karnataka

Oct 4, 2018

Today I upgraded my idea sim from 3g to 4g. Now I am unable to recieve text messages but can call & recieve and send sms also. Please resolve the issue ASAP. I need urgent access to OTPs from my bank.My no. is [protected].

Reply

A

Alkesh j patel

from Surat, Gujarat

Oct 18, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc.

Reply

U

Uttaam041

from Delhi, Delhi

Feb 2, 2019

updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Reply

A

Amit@Idea

from Pune, Maharashtra

Apr 16, 2019

I have also converted my 3G to 4G and I am also facing same issue of the receiving the text messages. Please do the needful ASAP.

Reply

प

प्रभाकर

from Noida, Uttar Pradesh

May 20, 2019

I have also converted my 3G to 4G and I am also facing same issue of the receiving the text messages. Please do the needful ASAP

Reply

प

प्रभाकर

from Noida, Uttar Pradesh

May 20, 2019

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Mobile Service ProvidersIdea Cellular regarding non-receiving of text messages after upgrade to 4g
[Resolved] Idea Cellular — regarding non-receiving of text messages after upgrade to 4g

11 Reviews
Pune, Pune District, Maharashtra, India
Yogesh Pakhale on Sep 15, 2017
Submit a Complaint
I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Complaint marked as Resolved
Oct 26, 2017
Complaint Status
[Sep 15, 2017]
Idea Cellular customer support has been notified about the posted complaint.
tripathi8july's response, Sep 10, 2017

Dear Sir,
i own land of size 110 * 65 sq ft in gorakhpur at near Fatima road medical college and one same size near rajendra Nagar at gorakhnath temple road.i want to open cbse school / college with your association in any of this land.
Kindly advise to proceed further .
Rgds
R P Tripathi
[protected]
Verified Support
Idea Cellular Customer Care's response, Sep 24, 2017

Dear Customer,

As per our telecon, We have confirmed that your concern has been resolved.

Regards,
Lakshmi.
Complaint comments 10 Comments Updated: May 20, 2019
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[Resolved] Idea Cellular - Incoming & Outgoing call details [945]
[Resolved] Idea Cellular Prepaid - deduction of money without customers knowledge [464]
[Resolved] Idea Cellular Ltd - Call details [326]
[Resolved] Idea Cellular - Please Tell My PUK Code NO [182]
[Resolved] Idea Cellular - Detail Bill [161]
[Resolved] Idea Cellular - balance deduction [148]
[Resolved] Idea Sim Card - lost sim card [141]
[Resolved] Idea Prepaid - Activation of Idea Prepaid Sim Card [126]
[Resolved] Idea Cellular Number - request for call history [101]
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Comments
tripathi8july
Sep 15, 2017

Dear Sir,
i own land of size 110 * 65 sq ft in gorakhpur at near Fatima road medical college and one same size near rajendra Nagar at gorakhnath temple road.i want to open cbse school / college with your association in any of this land.
Kindly advise to proceed further .
Rgds
R P Tripathi
[protected]
Reply
Damanpreet Singh Kandhola
Sep 15, 2017

I took new connection from idea store phase 5 mohali n no is [protected] on 05.09.17 n store employees said it wil starts in 24 hours now 6 days but no not started i visited the store daily but my efforts are in veins ..
kindly do the needful on urgent basis..

regards
Damanpreet
[protected]
Reply
Idea Cellular Customer Care's response, Sep 24, 2017 Verified Support
Dear Customer,

We tried to contact you but unable to reach you. As checked, your number is active.

Regards,
Lakshmi.
[protected]@gmail.com
Jun 2, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My number is [protected]
Reply
Idea Cellular Customer Care's response, Jul 29, 2018 Verified Support
Dear Customer,

As per recent communication, you've confirmed that your concern for SMS issue has been resolved. However, please be informed that your concern has been raised under ref. no.[protected]. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Neha
vikas sid
Jul 5, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My no. Is [protected]
Reply
Idea Cellular Customer Care's response, Jul 29, 2018 Verified Support
Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.

Regards,
Neha
Devashish Kar
Aug 5, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc.
Please fix it ASAP.
[protected]
Reply
Idea Cellular Customer Care's response, Aug 21, 2018 Verified Support
Dear Customer,

As per our recent communication, you have confirmed that your issue has been resolved.

Regards,
Varsha
Uttaam041's reply, Feb 2, 2019

Same heree...
komalagrl
Oct 4, 2018

Today I upgraded my idea sim from 3g to 4g. Now I am unable to recieve text messages but can call & recieve and send sms also. Please resolve the issue ASAP. I need urgent access to OTPs from my bank.My no. is [protected].
Reply
Alkesh j patel
Oct 18, 2018

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc.
Reply
Uttaam041
Feb 2, 2019

updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Reply

प

प्रभाकर

from Noida, Uttar Pradesh

May 20, 2019

I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My no. Is [protected]

Reply

M

Mqdhuri

from Delhi, Delhi

May 22, 2019

I updated my idea 2g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g). My no. Is [protected]

Reply

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Address: Bangalore, Karnataka, 560091

Website: Www.ideacellular.com

Executive at customer care are unprofessional and unaware about the outlets location and keep disturbing every now and then. I m really unhappy about the service and i m asking the location or the landmark to pay the bill and close the connection as i m not supposed to do it online. And not even the manager from the bangalore is able to give me guidelines. Its so sick that people behave like uncivilised category. I want an immediate solution for this or will give police complaint as the executive keep calling at night time also

Oct 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

Idea Cellular Customer Care's response Dear Customer,

We regret that you have to face this. You can pay your bill from this link http://www.ideacellular.com/ To know about our store locations, please click the following url http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=karnataka

Regards,
Lakshmi.

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V

Vikash Sen

from Indore, Madhya Pradesh

Sep 15, 2017

My No.[protected] Call Detail 15 Days

Reply

Idea Cellular Customer Care's response, Sep 24, 2017

Verified Support

Dear Customer,

We request you to Email us on [email protected] for your call details.

Regards,
Lakshmi.

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1 Comment

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I was using internet on postpaid connection by cell number [protected]. 1. Its service quality was very poor and my password was changed automatically. I had tried hard to open my account, but was unable to do so. 2. The company is sending inflated bills even without usage. Please disconnect this immediately. I will pay only genuine dues. If you don't disconnect this i am not liable to pay any charges.

Nov 8, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked the details, your bill has been generated according to your plan. there is no any extra charges are reflecting on the bill.

Regards,
Lakshmi.

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 275

activated a service that deducted balance which i have not subscribed

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wrong bill generation after porting

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regarding mnp request

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balance reduction again

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sim card blocked by 15 days

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dnd not working

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service fraud

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bill payment issue regarding portability bill

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harassment in porting to different service provider

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my idea now dont work after last evening

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showing unnecessary outstanding to stop mnp

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complaining about 392 recharge

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network problems facing

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outgoing service affected

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worst and irresponsible network & also a cheater

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calling & net problem

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regarding non-receiving of text messages after upgrade to 4g

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bill payment of net connection

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disconnection of idea postpaid connection

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sim card not provide

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