Idea Cellular Complaints & Reviews

Good morning sir,

Mo. No. [protected].

Approximate 9th aug, 2017 i have requested to idea customer care to convert my postpaid plan to prepaid. Approximate 11th aug, 2017 customer care officer called me and given me discount offer that 399 rs + (18%gst on 399rs) = 470.82 rs monthly rental is there. Now he called me that 100 rs discount for six month in each bill and 50 rs discount for three month in each bill would given by him. So my bill became 470.[protected] = 320.82 rs for first three month. But recently 9th sept, 2017 in my current bill only 100 rs discount given by him. I want 50rs refund from idea cellular.

I lost my phone on 9 sep 2017, please block my sim card# [protected], so that no body can use it. How to reissue the new card with same number. Please block the card immediately as the person who has phone is continously calling others

Mobile no. [protected]

Please... Its very urgent... This guy has taken wrong uses of my atm card details and done tranjection of 5000₹ yesterday.

This person have done fraud with me and my father by teeling that he was linking my aadhar card with the atm card.

I want to make this person cuaght by the police.
Please help me 😢

Is it helpful to take legel action on him?

I have been customer of idea cellular from last 15 years and using same number since then. I have been very honest in paying my bills regulary.
However, recently i am getting below message..
I got the calls also from the some local numbers asking the amount.
However, when i called idea customer care, they told that you dont have any oustanding payment and ignore those calls.

So how should i get rid of this messages?

Dear customer,

Greetings of the day,

As per agreed terms and conditions of customer service agreement duly signed by you, we have provided cellular services towards your account no.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of non payment therein you will be charged late payment and interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of rs.200 /- towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till date.

You are now hereby requested to make the payment of the outstanding amount of rs. 200 /- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on akshay : [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To pay bill for inactive idea number or idea number ported to other idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· to make the payment through cash, cheque or credit card - visit your nearest my idea showroom (To know your nearest my idea, please dial *121#).

· to have a hassle free auto payment of your bills, opt for electronic clearing system (Ecs) or standing instructions (Si).

We value your association with idea, looking forward for your cooperation!

This is an auto generated e-mail; replies to this message are routed to an unmonitored mailbox.

Regards,
Team service delivery
Idea cellular limited
Visit us at: www.ideacellular.com

I have port my number from idea i have 372 rs balance on idea. if i pay bill after due date then they incure penalty now idea using my money frim 3 month i should get with 100 per month extra, applet officer not replying after so many mail. if i get bill on same address now they did not get my address.

I visited customer service center today to update kyc. Had to wait for more than an hour and when my turn came they refused saying server is down come tomorrow. When i complained that this is not fair and not possible to come here and wait again and again the executive started misbehaving saying it's your problem if you do not wish to continue just go to some other service provider. And in that case you will loose your existing balance amount as well. How pathetic is this behaviour that too from a private organisations customer service centre.

My idea no is [protected]
My balance deducted 5 to 6 times and 5 rupees each time so why my balance deduct without any information to me
So please provide me information about my transaction in detailed with reason
Thank you

My bsnl number [protected] to porting idea. After few days i receiving message for tele verification but idea sim not register on network.

Please tell me how to activate my idea number

Ratna kiran

I received a message saying thank you for downloading animation from nazara and an amount of rs. 80 was deducted from my balance, today at 1:20 pm (8.9.2017)

This is totally inappropriate as i did not download it.in fact i did not download anything from today morning. I want my money (Rs. 80) back or i will report to higher authorities.

I called customer care chennai and a male voice answered me who was not responding properly. This is not the service i expected from idea.

I have been using idea for more than 7 years and i regret for that. Very poor service and unauthorized deductions. No proper service too.

I would never recommend your service to my friends. Shocked to see such poor service. Kindly rectify it and repay the unauthorized charge again to my number [protected]

I received a message saying thank you for downloading animation from nazara and an amount of Rs. 80 was deducted from my balance, today at 1:20 pm (8.9.2017)

This is totally inappropriate as I DID NOT download it. In fact I did not download anything from today morning. I WANT MY MONEY (Rs. 80) BACK or I will report to HIGHER AUTHORITIES.

I called customer care Chennai and a male voice answered me who was not responding properly. This is not the service I expected from Idea.

I have been using idea for more than 7 years and I regret for that. Very poor service and unauthorized deductions. No proper service too.

I would never recommend your service to my friends. Shocked to see such poor service. Kindly rectify it and repay the unauthorized charge again to my number [protected]

Just a query. I do not know how to go about connecting my idea mobile number [protected] with my aadhar number[protected]. Please giude my how to go about doing this.

I have this number for more than 5 years now.

I live in b-20-dtagore garden extn near holy child school new delhi-110027.
This is my own house. I work in barclays shared services.
My office address is unitech infospace tower b 6 floor sector 62 noida uttar pradesh.

My account has been debited with rs.50 on 8.9.2017 for downloading animations from nazara which i have not done.
I want my money back as i have not subscribed to anything like this.
This is been done by idea cellular so many times. Last month also my account was debited for some false subscription. I dont take any vas services but still they deduct the money and refuse to refund it.

On september 8th, 7.30 pm i got message from idea that dindo service is subscribed on my number and after that when i tried to call customer care continuously for nearly 2 hrs never got connected with the representative.
And when on september 9th after number of calls finally i spoke to a representative and she told me sorry sir as the service is activated on 8th september we cant give refund on 9th september. I mean if they activate something from their side at 11.30pm the customer have no chance to deactivate that service within time.. Coz there's no possibility that the consumer would connect with the representative in time. It should be kept as 24 hrs after the subscription, it would be more convenient for consumer. Its a pure fraud with consumers.

Commtied services not provided & cherged heavily with finance cherges even if the escalation was done to appelate of idea

On new connection the 4g speed at desired address was commted by idea however 4g services were not available on that location and when escalated using phone to customer care the response was given 2 weeks after saying that the technical problem is under process for resolution.

After 4 weeks idea declared that at desired location concerned to complaint 4g services are not availeble and will be provided soon.

On this background the escaltion on higher leve; was done to appelate of idea and appelate team took on emorw week to understand the problem during this the monthly bill was charged to consumer for services not offered & after all natwar from appelate team on 5th week agreed that the idea has caused inconvinience and felt sorry it was informed to him and agreed by him that consumer is not liable for any payment for services not offered by idea and initiate discontinuation of connection still after 8 weeks the idea customer care is following up and sending nusence creating messages to pay the charges double the monthly charges adding finance charges for late payment.

This is fooling/cheating of customer/consumer and should be treated as fraud by idea

I was using idea postpaid number. But due to extra charges i request idea many times to closed my idea postpaid no. But they are not closing my idea no. And completely harassing me to deposit the amount. I already deposited the total amount. But after that when i had already registered for closing my number than why would i pay the bill. They are harassing me by calling me my family.. I will go to consumer forum also if idea do not stop harassing me.

Sir from all people of lahul spiti we want network of idea their is only bsnl provide signal and 10% airtel we bought idea from 6 years but till now we never get signal of idea at keylong jispa kokhsar kaja (Lahul and spiti or kinnaur (Himachal) so please don't make us fool in adds you tell idea is every where but in our are where is idea! So its our humble request resolve our problem other wise we have to go with bsnl its not my benefit it's a suggestion to you and right of people who bought idea sims and never get signals till now.

Dear sir since 2 month i have very much problem of network and calling not connect service many times in murbad 421401 location we are unable to call or recieve but the network remains full this type of problem generally occurs 3 to 4 hr daily but no action taken please take strict action on it.

also i need to port due to this proble they are not proving porting code also.

NICKY
[protected]

I bansi lal submitted the request to convert the post paid number [protected] to prepaid number on 01/09/2017 and i was told by the dabra chowk hisar store representative to visit the store on 02/09/2017 and you will be provided new sim of prepaid number. The old post paid number has been discontinued on 02/09/2017 and i have visited the said store for more than five times and on every visit a new excuse by your store representative. After eight days i have not been provided the prepaid sim. This type of behaviour is not expected from your co. Pl instruct the concerned officials to look into matter and arrange the pre paid sim at the earliest.

Bansi lal
[protected]

Hello sir,
I have lost my idea sim then i called customer care and block the sim then they told me to go nearest idea store for getting new sim with same number but now after 1week even submitting same documents the sim not yet active store member saying call customer care for activation and customer care saying we can't active sim store member has to do that.

This is really bad to inform you that... Charges rs 100 added in my monthly bill for iz-idea cms service.
I have not downloaded any thing from or activated from this site (Nazara). Will i get my charges back? Kindly please take severe steps for the same and henceforth don`t do this without any approval.
Please call me regarding this or revert me on my email [protected]@gmail.com

Thanks & regards,
Prafull mane [protected]