Idea Cellular Complaints & Reviews

Sir, i am a retired chief manager of a nationalised bank and come to your fold as i am not properly receiving signals at my present place of working.

At the time of shifting, i have paid the dues of previous net work operator (Airtel) fully and rs.300/- more than the bill amount towards any eventuality. I am a perfect example of law abiding citizen and i never keep anything from pending including my credit card bills.

Now, you people asked me to pay rs. 500/- towards dues of previous bill. When i asked about particulars you are unable to provide. When i try to pay it through online, it did not allow me to pay. When i contacted your office people, they advised me to go to airtel office and pay.

Why should i? You have not provided me details, you have not allowed me to pay online. You advised me to go through the rigours of paying it by going to their office personally.

Now, you unceremoniously with held my out going calls. I am really sorry and peeved at your action and going out of your network amd contemplating consumer forum complaint against airtel.


Durga prasad surapaneni - [protected]

I have been recharged of rs 404/- dated was 18/08/2017 pack is daily 1gb 4g data and unlimited calling but i have not received your benefit. Your company is very fraud and i am very unsatisfied your service. Very poor... And i will send you as screenshot soon check us... And reply me...

Security deposit of rs 500 not received post 5 months of port out & request placed twice with idea galaxy
Fatehma nagar pune
10 messages
Kiran pardeshi sun, jul 23, 2017 at 1:04 pm
To: appellate. [protected]@idea. Adityabirla.com
Cc: [protected]@gmail.com
Dear,
Security deposit of rs 500 not received post 5 months of port out & request placed twice with idea galaxy fatehma nagar pune.
Details of number -
Kiran pardeshi
[protected]
Maharashtra & goa circle.
Message received after request placed second time -
Dear customer, your request for cheque re-issue is registered and would be actioned by 06/07/2017 01:39:00 pm through communication
Idc1-[protected]. Thank you.
May i know why there is such delay???
Appellate mh tue, jul 25, 2017 at 10:18 am
To: kiran pardeshi
Dear mr. Pardeshi,
Greetings for the day!
This is with reference to your email regarding refund cheque.
Please accept our apologies for the inconvenience caused.
As per our telephonic conversation with you on [protected] dated 25th july 2017, your concern has been discussed and addressed.
We wish to inform you that the services towards your idea number [protected] have been permanently disconnected due to port out with
Effect from 20th march 2017.
Further, we wish to inform you that bill of rs.317.92/- has been generated against your idea number for invoice dated 6th april 2017 and deposit
Amount of rs.500/- has been adjusted against the available outstanding amount of your idea number.
Also, we wish to inform you that refund cheque of rs.182.08/-could not delivered due to incomplete short address and cheque submitted for re-
Issue.
However, we request you to provide your complete billing address for further assistance regarding refund cheque delivery.
We appreciate your patience and co-operation in this interim.
Also, we have taken note of your feedback. at idea, we immensely value your feedback and suggestions for further improvement of our
Services. thank you for writing to us at idea.
Should you need any further assistance, please call our customer service help line number 12345 or email us at
[protected]@idea. Adityabirla.com
You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer
Registration can be done by the authorized signatory of the account.
Moreover, you can also download my idea app from your smartphone for easy access to your idea account.
You can always dial *121*4# (Toll-free) to inquire about more details pertaining to your connection.
Thanks & regards,
Natwar gosavi
Customer service team
Idea cellular limited - maharashtra & goa circle.
Visit us at: www.ideacellular.com
From: kiran pardeshi [mailto:[protected]@gmail.com]
Sent: sunday, july 23, 2017 1:04 pm
To: appellate mh
Cc: [protected]@gmail.com
Subject: security deposit of rs 500 not received post 5 months of port out & request placed twice with idea galaxy fatehma nagar pune
[quoted text hidden]
* an idea can change your life. * legal disclaimer * this e-mail may
Contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error
And are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your
System. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or
Publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or
Contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any
Recipient as a result of this e-mail.
Kiran pardeshi wed, jul 26, 2017 at 1:07 pm
To: appellate mh
Please check with your data and provided bill.
For making succesful port out i made payment of rs 3452.00 against bill of rs 3251.70 which is rs 201 excess than presented bill.
This excess bill has been paid as your idea gallary representative (Fatehmanagar near renault showrrom) has asked to pay excess advance
Amount for minimum 7-10 days payment for unbilled amount (Depite of having deposit of rs 500) while porting out saying in absence of it port
Out won't be allowed. Beside that also i made another small amount payment online of rs 100 to doubly assure succesful port out.
Now please answer few question staright forward-
1) why idea gallary represenative asked for advance payment depite having mine deposit with idea???
2) how come port out get succesful if there was amount due on me???
3) mine port out has been completed on 20th march succesfully then why you have charged me for entire month (06-mar-2017 05-apr-2017) rs 518 instead of 15 days for which i stayed with idea
4) mine complete adress is updated in kyc then how come you find it difficult to deliver it on mine address??
if you have sent cheques via courier please provide me proof of dispatch and return reciept??
5) i have personlly visited idea gallary in fatehma nagr pune and given new address with adress proof on dt 19th june which was expected to
Get resolved byu 6th july the what happened to it??
6) why your idea galary reprentative didn't informed me on date when i visited gallary about this final settlment amount??
Please revert on this questions and mine deposit amount rs 500 else would like to meet you in consumer court soon.

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—
Have wonderful day ahead.
?
Regards
Kiran d pardeshi
2 attachments
Gmail - sr# c1-[protected] closed_ service request update - idea. Pdf
84 kb
Idea bill payment 1. Pdf
384 kb
Kiran pardeshi wed, jul 26, 2017 at 1:08 pm
To: [protected]@gmail.com, appellate mh
[quoted text hidden]
2 attachments
Gmail - sr# c1-[protected] closed_ service request update - idea. Pdf
84 kb
Idea bill payment 1. Pdf
384 kb
Appellate mh fri, jul 28, 2017 at 12:25 pm
To: kiran pardeshi
Dear mr. Pardeshi,
Greetings of the day!
This is with reference to your email regarding billing dispute.
We regret for the inconvenience caused to you.
As per telephonic conversation with you on [protected] dated 28th july 2017, your concern has been discussed and addressed.
We would like to inform you that we have registered your request regarding reversal of monthly rental charges against your idea number under
The service request number c1-[protected] and same will be processed by 29th july 2017.
We apologize for the inconvenience and appreciate your patience and co-operation in this interim.
Also, we have taken note of your feedback. at idea, we immensely value your feedback and suggestions for further improvement of our
Services. thank you for writing to us at idea.
Should you need any further assistance, please call our customer service help line number 12345 or email us at
[protected]@idea. Adityabirla.com
You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer
Registration can be done by the authorized signatory of the account.
Moreover, you can also download my idea app from your smartphone for easy access to your idea account.
Thanks & regards,
Natwar gosavi
Customer service team
Idea cellular limited - maharashtra & goa circle.
Visit us at: www.ideacellular.com
From: kiran pardeshi [mailto:[protected]@gmail.com]
Sent: wednesday, july 26, 2017 1:08 pm
To: [protected]@gmail.com; appellate mh
Subject: fwd: security deposit of rs 500 not received post 5 months of port out & request placed twice with idea galaxy fatehma nagar pune
[quoted text hidden]
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Kiran pardeshi wed, aug 2, 2017 at 3:25 pm
To: appellate mh
Update on its status
[quoted text hidden]
Appellate mh fri, aug 4, 2017 at 2:02 pm
Appellate mh fri, aug 4, 2017 at 2:02 pm
To: kiran pardeshi
Dear mr. Pardeshi,
Greetings for the day!
This is with reference to your email regarding refund cheque.
We sincerely regret for inconvenience caused to you.
As per our telephonic conversation with you on [protected] dated 4th august 2017, your concern has been discussed and addressed.
As per confirmation received from concern team, your refund cheque is under process, same will be delivered at your mentioned address, once
We receive from finance and same would be expected in upcoming 15 days.
Further, we request you to provide the complete billing address for further assistance regarding refund cheque delivery.
We appreciate your patience and co-operation in this interim.
Moreover, we have taken note of your feedback. at idea, we immensely value your feedback and suggestions for further improvement of our
Services. thank you for writing to us at idea.
Should you need any further assistance, please call our customer service help line number 12345 or email us at
[protected]@idea. Adityabirla.com
You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer
Registration can be done by the authorized signatory of the account.
Moreover, you can also download my idea app from your smartphone for easy access to your idea account.
You can always dial *121*4# (Toll-free) to inquire about more details pertaining to your connection.
Thanks & regards,
Natwar gosavi
Customer service team
Idea cellular limited - maharashtra & goa circle.
Visit us at: www.ideacellular.com
From: kiran pardeshi [mailto:[protected]@gmail.com]
Sent: wednesday, august 02, 2017 3:25 pm
To: appellate mh
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Kiran pardeshi fri, aug 4, 2017 at 2:17 pm
To: appellate mh
Please provide refund cheque on below mentioned address-
B-301 valay hsg soc, s/n 81/a hingane mala, sasane nagar hadapsar pune 411028.
Contact number - [protected]
[quoted text hidden]
Appellate mh sat, aug 5, 2017 at 12:37 pm
Appellate mh sat, aug 5, 2017 at 12:37 pm
To: kiran pardeshi
Dear mr. Pardeshi,
Greetings for the day!
This is with reference to your email regarding refund cheque.
We sincerely regret for inconvenience caused to you.
As per our telephonic conversation with you on [protected] dated 5th august 2017, your concern has been discussed and addressed.
As per confirmation received from concern team, your refund cheque is under process, same will be delivered at your mentioned address, once
We receive from finance and same would be expected in upcoming 15 days.
We apologize for the inconvenience and appreciate your patience and co-operation in this interim.
Moreover, we have taken note of your feedback. at idea, we immensely value your feedback and suggestions for further improvement of our
Services. thank you for writing to us at idea.
Should you need any further assistance, please call our customer service help line number 12345 or email us at
[protected]@idea. Adityabirla.com
You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer
Registration can be done by the authorized signatory of the account.
Moreover, you can also download my idea app from your smartphone for easy access to your idea account.
You can always dial *121*4# (Toll-free) to inquire about more details pertaining to your connection.
Thanks & regards,
Natwar gosavi
Customer service team
Idea cellular limited - maharashtra & goa circle.
Visit us at: www.ideacellular.com
From: kiran pardeshi [mailto:[protected]@gmail.com]
Sent: friday, august 04, 2017 2:18 pm
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Kiran pardeshi tue, aug 22, 2017 at 2:41 pm
To: appellate mh
Cc: [protected]@gmail.com
It has been more than 15 days that i haven't received refund cheque as promised in trail mail.
How long idea will cheat customer by making cheating & false promises.

Sir
My self prashant kumar maurya from greater noida..
My this no. [protected] is port in your telecom but i have so much problem because my no. Will be close but i didn't get idea sim., and my old sim will network was lost so i have so many problem during 5 days..
Miss mahi ([protected]) is call me from idea store to port in my sim but she is *fraud*.. Please take action otherwise i complain again and again.

While using my phone a message came from idea saying that "mobile academy has been activated" and deducted rs.75. It was without my request and so please refund the same. My number is [protected].
I have not contacted this mobile academy site anytime before. Why confirmation is not asked in advance of the activation. How can i prevent such deductions in future.

Sir i am idea sim user for a long time, my mobile no is [protected], i recharged rs.404 on 15/08/2017 but not given benefit, i received message from iz-612345, i also called the customer care officer on 15/08/2017 he said benefit will be credited soon but not meet benefit now 21/08/2017. Please give the benefit on my mobile soon, message i receive is... Unlimited bonanza for 84 days-rs.404 (Only rs.4.8/day)-unlimited all calls +84gb data (1gb daily). Aaj hi recharge karayein. Dial *121# for details.

1 month incomingand outgoing call details with my idea number [protected]
July2017 incoming and outgoing call details

Sir/mam,
Mera mobile kahi kho gya tha jisme idea ka sim tha jiska number hai-[protected]. Kaafi dino se mai idea care pe duplicate sim k liye ja raha hu. Bha k epmloyee kuch kar nhi rhe hai. Lagbhag 30 din ho chuke h par mera number abhi tak chalu nhi hua hai. Bar bar kbhi kuch to kbhi kuch btaya jata hai par number chalu nhi kiya. Kirpya meri help karne ki kirpa kre jald se jald.

Thank you!

Idea can never change your life, it will suck you. They have unnecessarily barred my calls on the no [protected]. I was paying the bills very regularly. I do not understand whats the issue with these people. Its the worst service from idea. Never go with idea jio is much better than idea. This is a fraud company and the people are very arrogant. Anyone cannot believe that this is the oldest company in india. This is a total failure

Ref : a/c. No.[protected]
—
I regret to inform that i have taken a post paid idea
Mobile connection in july, 2017 vide no.[protected] under
Package of rs.349/- per month (Inclusive o[censored]nlimited outgoing and incoming calls with local & std with roaming calls to all net works + 1 gb data usage per day). July, 2017 bill for rs.57/- was received and the same was paid.
But unfortunately i received the bill rs.985.68 ps., it is very much surprise. I have taken the package is rs.349/- per month + rs.50/- for data 1 gb daily. How the bill is rs.985.68 i have not used the excess data. On verifying the bill they charged usage & vas rs.430/- other than internet charges. It is clearly showing as voice call charges by indicating in yellow colour in the bill of august, 2018.
I think this is one type of cheating by the idea cellulars to the customers.
While offering the packages, customers were informed something and later doing other thing. It is very very bad.
I am very very much regretted by taking idea cellular connection.
Solve my problem by reducing bill for rs.430/- which is excess charged by the idea, otherwise i will withdraw my post paid connection.

Idea care

My special recharge pack below is for rs. 404 is validit till 9 nov 2017 :

Special recharge activated,. credited free 3g vol mb 1024 final free 3g vol mb 1024 prp: 3g data pack expiry 09/11/2017prp: unlimited nat call expiry 12/11/2017

Why are you sending me below massages again and again?

Notification expiry on 21/08/2017

Alert!!! Aapka internet pack[protected] ko samapt ho gaya hai. Pack expiry ke bina data charges rs.4196 per gb ki dar se yani 16 guna zyada lagenge.

What is this?

Zeeshan ali khan
[protected]

We have to dial a number at least 10 times then call goes after that recevier end d'not hear the voice, and call goes to another person.
Many times it rings and balance is cut.

I have called customer care they told to change your sim and unable to solve the problem.

Ajit
[protected]

Dear sir / madam,

I recently done the number porting from vodafone to idea. Idea network is very pathetic in bangalore and they should not be allowed to operate until their network has capability to serve the customers. 90 % of the times phone calls are gettings dropped, takes at least 30 seconds to connect or ring, signal strength is very low. Just for name sake its 4g, it doesn't even open standard web pages like google.com etc majarity of the times. It is super slow.

I have tried to port the number to different service provider and looks like there is a rule that for 90 days i can;t port the number to other provider.

Could you please ensure these kind of pathetic service providers are not allowed to operate.

I have not activated any bluelima service. Mid night 12:07, rs.35 deducted from my balance. Please stop this service and refund my money.
My moble no is: [protected]

Note: tell me what is bluelima. What is the use of this service.

Good morning,

Hi, this is nand jee kanu, user of prepaid connection [protected]. My circle is gujarat.

It is very sad to say that i don't have any internet connection on my cell phone. Though i have 4g supporting moto 2nd gen lte cell phone, and have 1 gb 4g data availability (Because of the running pack ₹346), am not able to use any internet.

Coming straight to the problem, as i have clear cut communication with customer care executives about this problem, and they have guided me in terms of internet settings and all ways. However the problem is not resolved.

Actually, when i try to manage this problem in internet settings, while attempting for preferred sim for mobile data, always find a message "data subscription is not active" over screen that. Let me tell you that i use only idea sim in slot 1, though have facilities of 02 sims and also have 1 gb 4g data/day in my phone due to running pack.

What i will do is, will port myself to others in a week or two as i have tried to resolve this issue but the same is not confirmed from your end.

Thank you

I haven't activated bluelima service. From 2 3 days, balance is getting cut from account.
Before sometime, by customer care service was disabled but after sometime that was once more activated automatically. Fix the issue. Otherwise i have choice to change my network operator.

On 21st of august i switched on my phone and after sometime i got the message that rs 35 has been deducted due to vas activation. I have not done any activation as such. I called up the customer care they forced me to admit that i have only done it. Today again on 22nd august i have switched on my phone and yet again another vas service has been activated mysteriously deducting rs 35 again. Total rs 70 has been deducted fraudulently. I called up the complaint helpline but they were very rude and told me it was done by me only and they denied to return the amount.

This is anil kumar having two idea postpaid numbers, i am having pending bills on these both numbers as one of the legal team member called me to clear the payment by the day itself by offering me a particular amount and he said that it was done and i will further recieve no bills, this was done in june and from there onwards i am getting the bills monthly as i called that legal team executive he assured me that it is in process but i have been charged every month and repeated calls from the legal team, this is not a fair thing, i want this to clarify over phone or else i want to go legally as i am having the recorded conversations with the legal team.

Blue Lima, whatever that is, activated without any initiation by Idea Cellular and 35 rupees( for a week ) deducted from my talk time. Idea has turned to robbing.I don't even know what this vas is!!
Very sad. Hope they don't end up begging on the streets.
I hope they refund my 35 rupees and render an apology

I have received sms from idea reg. Value added service called bluelima. I immediately called customer care & asked them what is blue lima. With my surprise, they don't know anything & moreover they said, this service was activated with my permission. I asked them to show the proof of permission. They don't have any record. I asked them to cancel all vas services from my account.

Today, i have received a monthly bill from idea with rs. 35/- charged for bluelima service. Again i called customer care. They simply said we don't know anything about blue lima. If they don't know anything, how can they charged without our permission.

When i asked them to show me the proof of my request / permission of activation of this service, they simply said, you don't pay, we will waive this amount.

This is very bad that a we, customers are charged for a vas without our concern. This way idea is minting money through backdoor.

When anyone object then they simply waive the charges. Which means it is bogus charges & for that idea should be punished with compensation to every customer they charged, for this type of fraudulent activity.

Kindly take this complained to tria & also give us contact details of tria so that we can write to them.