| Address: Ernakulam, Kerala, 682015 |
| Website: www.ideacellular.com |
Idea kerala giving unlimited calls+ daily 1 gb data offer in different price existing customers. While i am calling to customer care for rs. 397 offer for 84 days (Unlimited calls +daily 1 gb data) on my idea number [protected] before 2 weeks, executive committed me currently offer not eligible my number and same offer will add on my number within 3 days, after 3 days again i'm contact customer care another executive said wait 48 hours we have shared the feedback to relevant team, after 1 week the same reply, from customer care. Finally i'm send a e mail to idea kerala appellate authority (Appellate. [protected]@idea. Adityabirla.com), now they are telling we are unable provide the offer, past 8 years i'm using idea connection existing customers they are giving huge amount offers and different denomination, due to the wrong commitment from customer care my 2 weeks are lost and i'm recharged rs. 49 pack trice (200mb*3) this last weeks and waiting for rs. 397 offer. Total rs. 147 also waste. If i'm recharge rs. 397 that money also lost. Now i'm really disappointed. Kindly cross check the issue and assist for rs. 397 offer on my number.
Sep 27, 2017
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2017
Idea Cellular Customer Care's response Hi,
Please share valid idea number, we will shortly assist you.
Regards,
Simranjeet Arora.
Aug 27, 2017
Updated by rinalrahman You can contact me on [protected]
Aug 27, 2017
Updated by rinalrahman You can contact me on [protected]