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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
Complaints 16717
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Idea Cellular reviews & complaints page 346

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S
Shesh shukla
from Lucknow, Uttar Pradesh
May 5, 2017
Resolved
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Resolved

Address: Kanpur, Uttar Pradesh, 208021

Sir mera ret v top no [protected] hai mujhe last 3 months se value nahi mil pa rahi hai. TSM ko bhi kai bar remind kar chuka hu. Dse ka behavior bhi thik nahi hai.
My shop name
Shesh telecom
Distributor name krishna agency
Dse name lakhan
Tsm name sanjay sir
Circle up east
Zone kanpur nagar
Jun 20, 2017
Complaint marked as Resolved 
Verified Support
May 14, 2017
Idea Cellular Customer Care's response
Dear Shesh,

We are sorry for the unpleasant experience. We have noted your contact details for better assistance.

Regards,
Vicky
Verified Support
May 17, 2017
Idea Cellular Customer Care's response
Dear Shesh,

As per your telecon with our customer service associate on 16th May 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Shruti
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    P
    Preet Pavra
    from Mumbai, Maharashtra
    May 4, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra
    Website: Idea money

    *boi star sandesh* rs 4900 has been debited to your account from pos-ideamoney on[protected]. *boi star sandesh* rs 4900 has been debited to your account from pos-ideamoney on[protected]
    *boi star sandesh* rs 4800 has been debited to your account from pos-ideamoney on[protected]. This has been deducted from my account. I have not done any transaction from idea money... Please refund my amount asap! - karanbir +[protected]
    Jun 14, 2017
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    May 14, 2017
    Idea Cellular Customer Care's response
    Dear Preet,

    We are sorry for the inconvenience caused to you. We understand your concern and also request you to dial 55400 for better assistance.

    Regards,
    Vicky
    Sir, i am piyush bhatnagar my idea mobile no is [protected]. bebore one weeak i will missing my sim card... at the same time another persion using my sim card... i have lot of personal number im my sim card... so please de activated my sim card...so plz deactivated my idea number thank you sir
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      G
      Ganesh Shivram Kharat
      from Mumbai, Maharashtra
      May 4, 2017
      Resolved
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      Resolved

      Address: Nashik, Maharashtra

      Hi,

      I am using idea post paid corporate cug plan. Idea people activate collar tune & miss call services without my notice and generated more bill for the month of april 2017. When i have contacted the customer care they are saying i have activate collar tune & miss call services through web which i have never done.
      When i have asked them for proofs, they asked me to drop an email, but till now i didn't received any response.
      This is very unfair being as a huge organisation, you people can't change the plan as per your wish and generate more bill.
      Please do verify my case and generate the bill according to my plan and usage.
      Jun 15, 2017
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      May 14, 2017
      Idea Cellular Customer Care's response
      Dear Ganesh,

      We are sorry for the inconvenience caused to you. We understand your concern and also request you to provide your Idea mobile number for further assistance.

      Regards,
      Vicky
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        T
        Thupakula Rajeev
        from Agra, Uttar Pradesh
        Mar 3, 2018
        Resolved
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        Resolved

        Address: Khammam, Andhra Pradesh, 507117

        Hi...

        In my area idea signal is very poor condition people was getting very problem with idea signals please do something to improve signal strength

        Idea is a super network.. please solve this problem asap...

        Address: Pagideru(Villege), Manuguru(Mandal), Khammam(Dst), Telangana

        Thank you,
        Regards,
        Rajeev,
        [protected]
        May 13, 2018
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Verified Support
        Mar 14, 2018
        Idea Cellular Customer Care's response
        Dear Customer,

        As per our communication, we've raised a complaint for the network concern under reference number C[protected] and you shall hear on the same by 19/Mar/2018.

        Regards,
        Lavina
        Verified Support
        Apr 01, 2018
        Idea Cellular Customer Care's response
        Dear Customer,

        Sorry for the inconvenience caused. As per our record, the complaint was raised for your network concern and the resolution has been communicated to you that we are constantly trying to optimize the sites in nearby area to ensure better coverage and when the site is planned you will be duly informed.

        Regards,
        Neha
        Verified Support
        Apr 01, 2018
        Idea Cellular Customer Care's response
        Dear Customer,

        Sorry for the inconvenience caused. As per our record, the complaint was raised for your network concern and the resolution has been communicated to you that we are constantly trying to optimize the sites in nearby area to ensure better coverage and when the site is planned you will be duly informed. Also the mentioned number is ported out from idea as on 27/03/18.

        ( Kindly ignore the previous comment)
        Regards,
        Neha
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          V
          Vinaylic6
          from Korba, Chhattisgarh
          May 4, 2017
          Resolved
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          Resolved

          Address: Bilaspur, Chhattisgarh, 495001
          Website: Lic of india

          Call and sms detail
          Dear Sir,

          My number is [protected]
          I need my idea call detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.con
          Regards,
          Vinay shinde
          Jun 19, 2017
          Complaint marked as Resolved 
          Verified Support
          May 14, 2017
          Idea Cellular Customer Care's response
          Dear Vinay,

          We understand your concern and also noted your contact details for further assistance.

          Regards,
          Vicky
          Verified Support
          May 16, 2017
          Idea Cellular Customer Care's response
          Hello Vinay,

          As per your telecon with our customer service associate on 15th May 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

          Regards,
          Shruti
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            S
            Sumit Tamhane
            from Baramati, Maharashtra
            May 4, 2017
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            Address: 400104

            Hi,
            I received a call for crediting my citi bank credit card points and they already had my information. Later, i came to know that the payment is credited to merchant named idea payment.
            There are 4 transactions of rs 4785 each credited to idea payment on 1-mar-2017.
            I have done an fir also with the cyber cell police station.
            Please take a note and do the needful.
            Regards,
            Sumit tamhane
            [protected]
            Idea Cellular customer support has been notified about the posted complaint.
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              J
              Jenee
              from Jamnagar, Gujarat
              May 4, 2017
              Resolved
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              Resolved

              Address: Ahmedabad, Gujarat, 380028
              Website: My idea network issues

              I recently purchased idea postpaid and also registered the complain regarding no network connection at my location.i purchased 4G plan and I am not able to get 2 G network.Idea executive promised to resolve by 2nd May but still no initiative taken nor call received for feedback.i am planning to switch to other better service provider Much unhappy with services
              Jun 15, 2017
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Verified Support
              May 14, 2017
              Idea Cellular Customer Care's response
              Dear Jenee,

              We would like to inform you that the reference number S1-[protected] is processed. For further assistance, you can dial 198 or 12345 for our Idea customer care helpline number.

              Regards,
              Vicky
              +[protected]
              Your customer service is very poor, you are not treating the customers properly, first learn to respect the customers...
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                R
                RajBoy PaLri
                from Delhi, Delhi
                May 4, 2017
                Resolved
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                Resolved

                Address: 332031
                Website: www. idea. com

                Dear Sir,

                My number is [protected]
                I need my idea call detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.com
                Regards,
                Jun 14, 2017
                Complaint marked as Resolved 
                Verified Support
                May 14, 2017
                Idea Cellular Customer Care's response
                Dear Raj,

                We would like to inform you that the reference number 1-[protected] is processed. For further assistance, you can dial 12345 or 198 for our Idea customer care helpline number.

                Regards,
                Vicky
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                  Z
                  Zuber Ali
                  from Delhi, Delhi
                  May 3, 2017
                  Resolved
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                  Resolved

                  Address: Faridabad, Haryana, 121002
                  Website: www.ideacellular.com

                  Dear sir,
                  I am using mobile service of idea cellular since last 10 years. From last 3 month i m having trouble in network in (Badkhal, faridabad, haryana, india, 121002) area. If someone call me my phone status shows out of reach and even i can't call anyone. Network error shows the line is busy and i can't call to anyone, when i call idea customer care "198" for register a complain, no one solve my problem they say our systems are on update please call after 4 hours or please call tomorrow morning.
                  Kindly request to you please solve this problem.

                  Thanks from zuber ahmed
                  My email id. [protected]@gmail.com (For contact)
                  Jun 19, 2017
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  May 14, 2017
                  Idea Cellular Customer Care's response
                  Dear Zuber,

                  We are sorry for the inconvenience caused to you. We understand your concern and also noted your contact details for further assistance.

                  Regards,
                  Vicky
                  Verified Support
                  May 17, 2017
                  Idea Cellular Customer Care's response
                  Dear Zuber,

                  As per your telecon with our customer service associate on 16th May 2017, we wish to affirm that your concern has been acknowledged and a Complaint for Call Connectivity has been initiated with us under Reference Number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

                  Regards,
                  Shruti
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                    H
                    hdave2880
                    from Mumbai, Maharashtra
                    May 3, 2017
                    Resolved
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                    Resolved

                    Address: 380008
                    Website: www.ideacellular.com

                    Hello there: idea complain # c1-[protected]

                    Idea services are worst. I was sold the post paid number by saying that idea is launching 4g in gujarat and it comes with 1gb data everyday. They asked what number you need, i said as many as 2 as possible. They did not inform about the terms and conditions about this number.

                    Idea internet services were not reliable. So, after many complains i decided to cancel their services. When called they said this is premium number either you need to keep it for 6 months or 2000 fine.

                    This is fraud. They must have provided such information and taken our concent with initials for such terms and conditions.

                    If they would have told such terms and conditions, we should not have taken as no one want to bind with such contract. Furthermore, we told that we are not keen for premium number. We are ready to return the number as it is not our need. Your sales person offered as compliment.

                    This is professionally not acceptable. When i complained they told that the complain will be address in 5- 7 days.

                    Today, when they called they were not providing the resolution. They told that we will take action against the sales person. This is their internal matter, we asked them to cancel the account and they are not cancelling.

                    This fraud is very harassing - as not providing right information during the sales and not services after sales.

                    Furthermore, their customer care persons were keep calling my complain as feedback which is absolute wrong. They have closed my complain without providing right resolution.
                    Jun 18, 2017
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    May 14, 2017
                    Idea Cellular Customer Care's response
                    Dear Mr. Dave,

                    We are sorry for the inconvenience caused to you. We request you to provide your alternate mobile number for better assistance.

                    Regards,
                    Vicky
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                      N
                      Nikhilgupta82
                      from Cavelossim, Goa
                      May 3, 2017
                      Resolved
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                      Resolved

                      Address: 403726

                      Dear Sir,

                      Myself Nikhil Gupta. I am currently in Goa. I purchased a postpaid sim of Idea & deposited 500 Rs. as a security deposit. I have closed the sim but my security deposit money has not been refunded to me so far. But still, i have not received that. Today when I visited Idea store, he told me that it will not be refunded to me. I am really very much disappointed with this act of Idea guys & wanna fire a complaint. Plz, do something. My details are here-

                      Name- Nikhil Gupta
                      Contact No.-[protected]
                      email id- [protected]@gmail.com
                      Jun 16, 2017
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      May 14, 2017
                      Idea Cellular Customer Care's response
                      Dear Nikhil,

                      We are sorry for the inconvenience caused to you. We understand your concern and please share your alternate mobile number for further assistance.

                      Regards,
                      Vicky
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                        A
                        ashok7259
                        from Bengaluru, Karnataka
                        May 3, 2017
                        Resolved
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                        Resolved

                        Address: 560025
                        Website: www.consumercomplaints.in

                        I recently recharged my mobile no. [protected] with the new rs. 247 (Unlimited i-i loc/std and 70gb internet for 70 days). Since then whenever i try to call any number call ended. if any one call to me it said that network is busy. what the hell that you have to check when you put new offer.

                        can you active incoming and outgoing service to mobile number.

                        M Ashok Reddy
                        [protected]
                        idea karnataka
                        Banglore
                        Jun 16, 2017
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Verified Support
                        May 14, 2017
                        Idea Cellular Customer Care's response
                        Dear Ashok,

                        We are sorry for the unpleasant experience. We understand how you feel and also noted your contact details for further assistance.

                        Regards,
                        Vicky
                        Verified Support
                        May 16, 2017
                        Idea Cellular Customer Care's response
                        Dear Ashok,

                        As per your telecom with our customer service associate on 15th May 2017, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

                        Regards,
                        Shruti
                        Very poor service from idea.
                        Before 2 months I port my number in Idea.
                        I call 21 times in 1 Month but no body pick the phone
                        After waiting 4 minute they say all customers care persons are Busy on another call
                        Please dial 121 tollfree

                        Please don't buy any Idea sim
                        Aman
                        [protected]
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                          G
                          gagan dhiman 77
                          May 3, 2017
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 502032

                          I have idea no [protected]. I have recharged with 154 from date 28 april 2017 is not working. When i try another mobile same problem is come. This sim is not working. Before this i did not open mobile and sim. It is not working i call to care they telling u will charges 100 rs. Sir this sim have company problem not mine. Pls slove this
                          My alternative no is [protected]
                          Jun 17, 2017
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          May 14, 2017
                          Idea Cellular Customer Care's response
                          Dear Gagan,

                          We are sorry for the inconvenience caused to you. We totally understand how frustrating this can be and also noted your contact details with us. Please allow us some more time to rectify this issue and will revert back to you soon.

                          Regards,
                          Vicky
                          Verified Support
                          May 16, 2017
                          Idea Cellular Customer Care's response
                          Dear Gagan,

                          As per your telecon with our customer service associate on 15th May 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

                          Regards,
                          Shruti
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                            S
                            Shajan79
                            from Pune, Maharashtra
                            May 3, 2017
                            Resolved
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                            Resolved

                            Address: 411057

                            I have activated I dea broadband services in hinjewadi pune and they specified the the speed would be standard 4 mbps and a mininum of 7 mont subcription since then I'm consisentently getting less than 2mbps speed when I called none of the customer service agents picks the call.
                            The Idea excutive named Anil when called he encourages me to go ahead and complaint about the service he is throughly confident that nothing will happen.
                            Their customer care number is always unvailable the most pathetic service I have ever encountered I will reach the idea office for official complaint if not satisified with the services I will knock the consumer courts reason I'm sick and tired of the sorrowfull state of the services provided by Idea
                            Jun 20, 2017
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2017
                            Idea Cellular Customer Care's response
                            Dear Shajan,

                            We are sorry for the inconvenience caused to you. We understand how you feel about this and also noted your contact details for further assistance.

                            Regards,
                            Vicky
                            Verified Support
                            May 17, 2017
                            Idea Cellular Customer Care's response
                            Dear Shajan,

                            As per your telecon with our customer service associate on 16th May 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

                            Regards,
                            Shruti
                            I've got data idea pro- ration charges of Rs. 3000/-. I 'm not going to pay this.

                            Not got any information about this plan change from idea customer care while changing plan.

                            They are totally cheaters..
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                              S
                              shebina
                              from Ernakulam, Kerala
                              May 3, 2017
                              Resolved
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                              Resolved

                              Address: Ernakulam, Kerala, 682030
                              Website: www.ideacellular.com

                              The idea store people is not having any responsibility, they are making to wait more time and when i called for enquiry about the status, they are making the call busy and not attending the call. After 20 call they attended and gave another number which is switched off.

                              For complaining about that i called customer care, they are telling they cant do anything about the irresponsibility of the store people.
                              I think airtel is much better than idea. They have good customer relationship. I am porting because of the coverage problem of airtel.
                              May 19, 2017
                              Complaint marked as Resolved 
                              The company person has called me to ask the complaint to rectify it.
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              May 14, 2017
                              Idea Cellular Customer Care's response
                              Dear Shebina,

                              We are sorry for the unpleasant experience. We understand how you feel about this and also noted your contact details with us. Please allow us some more time to rectify this issue and will get in touch with an update shortly.

                              Regards,
                              Vicky
                              Verified Support
                              May 16, 2017
                              Idea Cellular Customer Care's response
                              Dear Shebina,

                              As per your telecom with our customer service associate on 15th May 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

                              Regards,
                              Shruti
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                                R
                                Ram_Nivas
                                from Mumbai, Maharashtra
                                May 3, 2017
                                Resolved
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                                Resolved

                                Address: 560075
                                Website: ICICI bank

                                Dear sir/ma'am
                                This is ram nivas from bangalore. I have received fraud call on my mobile for the fraud transaction using my debit card. Merchant is idea money mumbai.

                                Below are the fraud transaction (Narration & debited amount taken from account statement) on my debit card on 18-april 2017.

                                1. Vin/ideamoney/141448/0 mumbai – rs. 4, 736.00
                                2. Vin/ideamoney/141329/0 mumbai – rs. 4, 956.00

                                I have filed the complain in respective bank and complain no is sr[protected].

                                I got call from [protected] and [protected].

                                It would be grateful if you able to credit the money back in my banck account and take further action against these people.
                                Thank you
                                Regards
                                Ram nivas
                                Jun 17, 2017
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2017
                                Idea Cellular Customer Care's response
                                Dear Ram,

                                We are sorry for the inconvenience caused to you. We totally understand your concern and also request you to dial 55400 for further assistance.

                                Regards,
                                Vicky
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                                  R
                                  rajeshkkkhanna12345
                                  from Chandigarh, Chandigarh
                                  May 3, 2017
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                                  Address: Jalandhar, Punjab

                                  I got ported my number [protected], from airtel to idea, i was cheated by mr sukhwinder singh and mr harpreet singh, saabhi associates satnam nagar near grain market jalandhar, they told me some thing outher wat i got from idea. and seconldy, i aid remaining 151 rupees online to airtel my tranaction number is[protected] and my receipt no. 60120739. i deposited this slip on 2.5.17 through whatsup to mr harpreet sigh who given me idea number, but today my number blocked, i think idea is not upto mark, idea hire cheat peoples, plz unblock my number immediatly, because i had paid my bill on 21.4.17
                                  thanks
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Idea 3g is very slow. i have taken the 3g internet pack but the speed is very slow not even comparable to 2g speeds. Please solve the issue, my contact is [protected]
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                                    D
                                    Dipti Poojari
                                    from Gurgaon, Haryana
                                    May 3, 2017
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                                    Address: Mumbai City, Maharashtra, 400055

                                    My Idea recharge of 297 was made yesterday thinking that my 3g pack got over but now the connectivity for 3g which is VODAFONE IN 3g is not being displayed in my phone and it is greyed out with a message forbidden, Called the customer care addressed the problem to no use, they told they will resolve by the 6th but what about the days I will miss and the work that needs the 3g connection.
                                    My Number would be [protected] and the headset is xiomi redmi note 3 (And i have tried everything but the 3g network is just not displayed.)
                                    Idea Cellular customer support has been notified about the posted complaint.
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                                      A
                                      ajaychoubey1984
                                      from Indore, Madhya Pradesh
                                      May 3, 2017
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra, 470002

                                      Mydala deal is activated on my number god knows how and they deducted 29 from my main balance. Why idea gave permission to such fraud. I even don't know what i downloaded they even don't provided any information. Now i am calling idea, helpless. Mydala getting black publicity, they got my and so many other users 29 rupee. Dear idea kindly break connection with fraud mydala.
                                      Jun 20, 2017
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2017
                                      Idea Cellular Customer Care's response
                                      Dear Ajay,

                                      We are sorry for the inconvenience caused to you. We request you to please provide your Idea mobile number for better assistance.

                                      Regards,
                                      Vicky
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                                        Arvind Arora23
                                        May 2, 2017
                                        Resolved
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                                        Resolved

                                        Address: 110032

                                        This is to inform you I am using idea number from last 4 months ported from Airtel but after porting there was some amount due which I was not aware and idea disconnected my number and told to pay the dues consist of Airtel payment.
                                        Then on 10 April I had paid the Airtel dues and idea payment of 700/- as told by the executive of idea and rest waiver assured by them.
                                        After then also number was not activated and on 15 April they generated the new bill against some internet charges and told again to pay all the dues.
                                        Now they are saying that your number is permanently disconnected and we cannot do anything further.
                                        I just don't understand if the number is disconnected why they are calling for bill payment and harrasing me.
                                        I had not my number from 15 march till now due to disconnect ion and why they are doing such things.

                                        Idea is the worst telecom company I have ever been with.
                                        Jun 19, 2017
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2017
                                        Idea Cellular Customer Care's response
                                        Dear Arvind,

                                        We are sorry for the inconvenience caused to you. We request you to please share your alternate mobile number for further assistance.

                                        Regards,
                                        Vicky
                                        May 18, 2017
                                        Updated by Arvind Arora23
                                        Kindly contact me at [protected]
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