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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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N
Nand Dani
from Mundi, Madhya Pradesh
Apr 12, 2017
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Address: Indore, Madhya Pradesh, 452009
Website: www.ideacellular.com

I have recently applied for idea post paid to prepaid conversion. It has been almost 10 days but the conversion has not happened. I have paid the deposit amt rs 500+ and paid the previous balance. For past 7 seven days my number has been blocked. Idea ranjeet hanuman road, indore office employee ([protected]) promised me a call back today at 8.00pm but it never happened. When i attempt to dial any number it says 'emergency calls only'. I tried to ring up to 100 but it did not work!

What can i be done?

Can this be so challenging for the company?
May 23, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2017
Idea Cellular Customer Care's response
Dear Mr Nand Dani,

We regret for the inconvenience caused to you. We are glad to inform you that your number has been migrated to prepaid and the services towards the number are working fine from our end.

Regards,
Mahindra.
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    shiril pathak
    from Bengaluru, Karnataka
    Apr 12, 2017
    Resolved
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    Address: 400701

    Dear sr./mam
    I have a idea number of maharashtra circle "[protected]", i went to the idea office in ghansoli, navi mumbai to get it converted from postpaid to prepaid, the owner of that office took 120 rs. Extra saying as he will do 100rs. Recharge and 20 rs. Is his commission for which he didn't gave me any slip and told me to if i dont pay this amount he wont do my porting and told me to complaint anywhere i want... Still i agreed to his demands and then he told me to pay the bill the next day online so i did... But after 7 days when i went to his office he told me my process has been rejected as i didnt paid the amount but he didnt instructed me to do so before porting my number... Isn't that his job?, now i have to pay extra amount of the bill for 7 days to get porting because of him... And when i confronted him he started abusing me and threatened me of consequences.
    I request you to please save your idea image by taking strict action against this "my idea store" office owner whose number is "[protected]" and address is : "sn 23, green park chs, pn 2/3, sector 3, ghansoli, thane, maharashtra 400701" so which people can look up to idea... And now will i not go to his office and will directly go to the head office.
    Dec 28, 2017
    Complaint marked as Resolved 
    No steps Were taken
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Apr 14, 2017
    Idea Cellular Customer Care's response
    Dear Sir,

    Sorry for the trouble, our team is looking into the concern raised by you and be rest assured we will get back to you with an update shortly.

    Regards
    Amit
    Apr 19, 2017
    Updated by shiril pathak
    I want strict action to be taken against him, a person who don't know how to talk to his customer have no right being a representative of anything.
    Verified Support
    Apr 20, 2017
    Idea Cellular Customer Care's response
    Dear Shiril,

    As per your telecon with our customer service associate on 16th April 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

    Regards,
    Sonal
    Jun 01, 2017
    Updated by shiril pathak
    what has been done till now...does it take so much time for action?
    What actions has been taken in this 20 days?
    what has been done till now...does it take so much time for action?
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      sourabh palkar
      Apr 12, 2017
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      Address: Pune, Maharashtra, 411038
      Website: www.ideacellular.com

      Hello,

      I have charged 499 rental extra for only day when I changed my plan, the store people did not inform me any update and procedure and they gave a new plan of 349.
      now I got a bill of 943..after I registered this complaint in idea store, some random person from idea gave me a call and without resolving the action closed the ticket.
      I fell horrible for this behavior .
      I tried calling 198 & 12345 for knowing the status and there idiotic IVR is just hopeless.
      please provide me resolution.
      My phone [protected]
      ticket no- C1-[protected]
      Idea Cellular customer support has been notified about the posted complaint.
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        P
        Prafull Daware
        from Morjim, Goa
        Apr 12, 2017
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        Address: 411019

        Dear sir my idea no is close plz my idea no [protected] wary argent information
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          J
          jaisinghal
          from Mumbai, Maharashtra
          Apr 12, 2017
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          Address: Pune, Maharashtra, 411014

          My cell No. is [protected] & I have been charged wrongly on the internet charges.

          Kindly share the revised Bill.
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            K
            KarthikeyanVictim
            Apr 12, 2017
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            Address: 600126

            I was cheated by one guy and got access to my bank account details and around Rs. 8000 got debited from my account. This is fraud.

            Amount deducted from the below source.

            IDEAMONEY POS DEBIT (TransactionId : IF[protected]) . Please ALERT ALERT ALERT all Idea users.

            This just for your information. I have contacts in Cyber Crime department. Approaching.

            Regards,
            Karthik
            Idea Cellular customer support has been notified about the posted complaint.
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              M
              Mohit Sakarwal
              from Gwalior, Madhya Pradesh
              Apr 11, 2017
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              Address: Jaipur, Rajasthan, 302021
              Website: www.ideacellular.com

              I have data pack. i am browering than suddenly i got a message for "mydala" that i subcribe that service but actully i didn't. and i'm hearing "mydala" name first that time. and now company say your balance can't be refund. i want my balance (29 rupess) back in my account number.
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                A
                ashok36
                from Surat, Gujarat
                Apr 11, 2017
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                Address: Dhule, Maharashtra, 424001
                Website: www.ideacellular.com

                What an idea ????
                Today Do you have sim cards for postpaid to prepaid connection.????
                If not then please pay my bills.????
                I am not responsible for that .
                My idea postpaid number is [protected]
                From last two months you don't have sim cards???? What an IDEA???
                Ulternate number [protected]

                So i request indian consumer Complaints Forum
                Please help me in this case
                Or
                Please forward this complaint to
                Telecom regularity authority of india TRAI
                & Ministry of Telecom india.
                Idea Cellular customer support has been notified about the posted complaint.
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                  D
                  ddni
                  from Mumbai, Maharashtra
                  Apr 11, 2017
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                  Address: Pune, Maharashtra, 411060

                  I have axis bank account no **** **** *** 3899 and my contact no is [protected]. I got a call from fraudster dt[protected] and asked to share the OTP, by mistaken I have shared the OTP and amount of Rs 3599/- with ref tno ECOM PUR/IDEAMONEY/MUMBAI/110417/12:39 was debited from my account and credited to Idea money.
                  Request you to kindly look into the issue and reverse the amount to axis bank.
                  Idea Cellular customer support has been notified about the posted complaint.
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                    S
                    from Ponda, Goa
                    Apr 11, 2017
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                    Address: 403601
                    Website: [email protected]

                    I am Hameed Shaikh,

                    My Idea number [protected] (pre paid
                    )

                    I was your loyal customer for past 3 years, and I was very happy with the service provided by Idea, but last six months I dint use this number since I was in abroad for a job.

                    My idea number is deactivated and I want the number back, I called ur customer care number they told me to go to Idea store as the number is still registered in my name and its not given to anyone else till now, the customer care person told me to go with all your documents to store and get the number activated but later the store is saying they cant do anything.

                    My request to Idea cellular is, please retain your loyal customers, I am ready to pay fine for not using the number but please activated it back. I am even ready to get it done postpaid so that I can pay the bill online from anywhere.

                    Please call me on [protected], my email [protected]@gmail.com, I except Idea Cellular will help me.

                    Regards,
                    Hameed shaikh,
                    Goa.
                    Idea Cellular customer support has been notified about the posted complaint.
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                      Mr. Milan Biswas
                      Apr 11, 2017
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                      Resolved

                      Address: Kolkata, West Bengal, 700135

                      To,
                      the idea company,
                      dear sir/madam,
                      i am milan biswas . I get total 3 sim card . 1 st sim card . Jan 2017 ( [protected] ) and gat 2 sim card on march 2017 the number is ( [protected] / [protected] ) but unfortunaly my sim card [protected] is inactive . I do not used any day . So i requested idea cumpany please active my this number . My inactive number is [protected]
                      thanks you
                      milan biswas
                      [protected]/[protected]/[protected]
                      May 22, 2017
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Apr 11, 2017
                      Updated by Mr. Milan Biswas
                      To,
                      the idea telocome,
                      dear sir / madam,
                      i am milan biswas . Have buy new idea sim card 2017 . At first sim card i buy jan 2017 number is [protected], 2 nd & 3 rd idea sim card i have buy on march 2017 . The number is [protected] & [protected] . But unfortunaly my one number - [protected] is inactive sim card . Do not working net work . Unfortunaly i have do not used any days . I have buy 25 rup . I requested to idea customer care . And idea telecom service please solv my sim card problem .
                      Thanks you
                      idea customer
                      milan biswas
                      c/o- late madhab bisewas
                      vill&post- pathar ghata,
                      p.S - new town, dist - north 24
                      parganas, kolkata - 700135
                      mobile no - [protected] /
                      [protected]/[protected]
                      email id - [protected]@yahoo.In
                      Verified Support
                      Apr 11, 2017
                      Idea Cellular Customer Care's response
                      Hi Milan,

                      We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

                      Regards,
                      Vishal
                      Verified Support
                      Apr 12, 2017
                      Idea Cellular Customer Care's response
                      Hi Milan,

                      As per your telecon with our customer service associate on 12th April 2017, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

                      Regards,
                      Suhas
                      Verified Support
                      Apr 20, 2017
                      Idea Cellular Customer Care's response
                      Hi Milan,

                      As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

                      Regards,
                      Maroof
                      My mobile phone closed from one week.I m old customer of Idea. I have 3 no of Idea. I want to closed my all numbers.
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                        A
                        anurag15
                        from Atraulia, Uttar Pradesh
                        Apr 11, 2017
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                        Address: Kanpur, Uttar Pradesh, 209401

                        Dear sir,
                        I ported my reliance GSM sim to IDEA cellular on 08 Apr 17 .My no. Is [protected].
                        Network is coming but unable to call 59059.no incoming and outgoing also plase help.i am trying to dial for televerification but there is no response.
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                          S
                          Sruthi Rakesh
                          from Basavana Bagevadi, Karnataka
                          Apr 11, 2017
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                          My idea number [protected], now in Dallas USA is not responding from yesterday morning.got connection once I reached Abudhabi there after no signal. Nothing will be possible without my idea.so please help me
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                            A
                            Abdul Azeez Bim Modeler
                            from Ponnani, Kerala
                            Apr 11, 2017
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                            Address: 520001
                            Website: ideaonlinerecharge.com

                            I have recharged 50 rs topup on 10/04/17 on 3pm on idea online recharge website the money is deducted from bank but the recharge is not done my transaction ref no is ISBI[protected]IGABCPBMN6 please rectify this problem.
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                              M
                              Mohan Tubati
                              Apr 11, 2017
                              Resolved
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                              Resolved

                              Address: Prakasam, Andhra Pradesh, 523002
                              Website: www.ideacellular.com

                              Hi,

                              I have changed my plan to 3G_Easy_Share_3 in month of January . I should actually get billed for 99 per month. But, I am seeing Feature charges as 999 for last couple of months.

                              Here is my idea number: [protected]

                              I am currently in abroad, and please email me on [protected]@gmail.com or contact me on +[protected] ?

                              I really don't understand what this Feature charges are. Please revert back my money.
                              May 16, 2017
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 11, 2017
                              Idea Cellular Customer Care's response
                              Hi Mohan,

                              We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

                              Regards,
                              Vishal
                              Verified Support
                              Apr 12, 2017
                              Idea Cellular Customer Care's response
                              Hi Mohan,

                              We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

                              Regards,
                              Suhas
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                                J
                                Johnaralappa
                                from Bengaluru, Karnataka
                                Apr 10, 2017
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                                Address: 560068
                                Website: Ideaedon

                                Network not is very very bad
                                Apr 10, 2017
                                Updated by Johnaralappa
                                Idea network is very bad
                                Apr 10, 2017
                                Updated by Johnaralappa
                                They asking payment of bill and they are not bother about network and they not mentioning about the customer satisfaction I tried several time to change my number from idea to other network such bad service...
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                                  Panababa
                                  from Dehra Dun, Uttarakhand
                                  Apr 10, 2017
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                                  Address: 01892

                                  Hello sir, i m trying to upgrade my old idea sim to 4 g sim, while in process by entering new 4g sim number to 12345 by messaging and only reply I get was invalid sim number, please help
                                  Apr 10, 2017
                                  Updated by Panababa
                                  Need help
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                                    Kiran Ravte
                                    from Pune, Maharashtra
                                    Apr 10, 2017
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                                    Address: Pune, Maharashtra, 410015
                                    Website: Ideacellular.com

                                    I am using Idea sim cardno [protected] and i want call details of this number from December to April in my email address Thankinng you Santosh Ravte
                                    Apr 10, 2017
                                    Updated by Kiran Ravte
                                    I want call details of my no[protected] from December to March
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                                      sonu.naushad
                                      from Gurgaon, Haryana
                                      Apr 10, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110053

                                      I got call from idea when i was trying to my postpaid number into jio, they called me and offers 12gb unlimited data #999inr which is free in your monthly rent.

                                      After that, they are denied such thing. I already logged complaints them.

                                      Request to you, please help me out in this situation.

                                      Mar-25 — c[protected]
                                      Apr-05 — c1-[protected]

                                      Please feel free to contact me, mob:[protected] email : sonu. [protected]@gmail.com
                                      May 27, 2017
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 10, 2017
                                      Idea Cellular Customer Care's response
                                      Hi Sonu,

                                      We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

                                      Regards,
                                      Maroof
                                      Verified Support
                                      Apr 11, 2017
                                      Idea Cellular Customer Care's response
                                      Hi Sonu,

                                      As per your recent telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

                                      Regards,
                                      Naushad
                                      Verified Support
                                      Apr 22, 2017
                                      Idea Cellular Customer Care's response
                                      Hi Sonu,

                                      As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

                                      Regards,
                                      Maroof
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                                        Mona Saxena
                                        from Ahmedabad, Gujarat
                                        Apr 10, 2017
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                                        I had lodged the complaint number of times of my phone number [protected] ( Bhopal )- Madhya Pradesh. For incoming and outgoing calla, it always shows not available on network. Your customer care executive says network is OK but my problem is not resolved.
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