Idea Cellular Complaints & Reviews

Sir my no.[protected] mnp from tamilnadu to assam.1st dec 16televerification ok and sim active. On 23 dec16 evening outgoing/incoming block. Whenever i try to any number call goes to televerification help desk lastly. Numerious time i tried but result nil, always going to televerification lastly not customer care. I complain no.-1_[protected] dt 25dec and1_[protected] dt 27 dec. I contacted idea office, panbazar guwahati but no result till now.

I hav a sim crd number was [protected] it has been atomatic rejected by ur company last 5th dec. I went to idea care they give me new sim crd but it will be not showing network till today.. I m call on 12345, 198, 53505 ans sending mail and compny gave me srn.. But no result day by day i regret from ur services.. I m trusted customer when idea strt my gang chit chat sim.. Since[protected] years.. I want to strt my number and i call mails and submit documnts 4th time... But daily a new team member tell me for problm i tell my story... How many time i do this... Plz i m tired now... Strt my sim crd...

Respected sir in this network some offers given to customer but they are not giving full benefits of all time and customers complain is also not taken by site care for example
the company give a offer like recharge with 147 and get 2GB 3G data for 28 days and Rs 100 TT but when i done this the amount and data not given by idea so please solve [protected]

MNP from Docomo to Idea prepaid is not successful. 15 days passed.

Hello, my name is Rajesh . Port from Docomo to idea prepaid([protected]) is not yet done. I am not even getting signal on MNP Sim, then how to call 59059 ? Even I tried the sim in different slots, and Asus, Karbonn, Samsung and some other mobiles, no signal. Its been almost 15 days.

I visited retailer personally and explained them the above, he told sim got activated, try in some other mobiles and visit idea gallery personally.

If I had to go personally, why I paid to retailer?

Your service may have fault not our mobiles.

Pls resolve this Asap.

My mother using Idea number [protected] (Karnataka Circle) and she rarely use this mobile. To my surprise her mobile balance deducted twice on 18 Dec 2016 for Rs50 + Rs50. When I come to know on deductions, I called customer care thrice on 26 Dec 2016, 9:22pm in hope that they will help me. This is first time I came to know that Idea is having so pathetic customer care service. They just told me that deduction is for VAS service or some game activation on which I have told them that there is no activation from our end. Also they have assured me that I will not get refund even though I have not activated this service. I simply requested them that if they cant help me then please at least help me to register the complaint, after that they just disconnect the phone or keep it on hold. Why you kept such puppets?
Please remember that we are paying to get the quality service, if you cant provide good service then please disconnect this number immediately.
This I consider that Idea is duping customers hard earn money... This is big FRAUD by Idea Cellular..

Hi,
I am Gangadhara from Bangalore, I have recieved the SMS on my mobile for the fraud transaction done using my credit card.
Fraud transaction on my credit card: Merchant is Idea money

1. on date 24/12/1016 @ 16:22 first transaction of 4700/- Rs at IDEAMONEY.

2. on date 24/12/1016 @ 16:25 second transaction of 4700/- Rs at IDEAMONEY.

Request you to credit the amount to the card.

I have registered the police complaint for immediate action.

Regards,
Gangadhara J

Tonight idea activated bollywood diaries service on my mobile [protected] and deducted 30 rupees without my knowledge.

This act from idea was completely without my knowledge and they did not ask me for any kind of confirmation before doing this.

I deactivated the service immediately and want my 30 rupees back.

Regards

Sejush

This mobile no told me that i m some emergency i need some money please call me when i call he ask me some money so i transferred money 10000 rs bt after 3 to 4 days when i ask him to return my money he is not responding my call so plsss help me...my location is banglore i have transferred amount pics on paytm which i attached i call so many times with different no bt he is abusing me and not responding my call till now please help me ..

Sir M using ur idea connection number [protected] and I had requested for protibilty frm idea to airtel but now I want to cancel protibility I wanna remain in idea only so can u plz tell me how can I cancel my protibility.
I have also received call from idea call centre and assure me that my portability request is cancelled but today my idea number not working. Please do the needful and look into this matter.

Dear,

I am complaining about my balance deductions... I am a prepaid user of idea...in month of december 2016 they deducted thries in.. First on 9th december (3rs.) then today 23rd december twice (3+3rs.)... I called on costomer care 198 on both of these days.. For that reson which i didn't do.. They just send me 2 massages from no. 222 a service is about cricket info on it and today its from again 222 and the service named "pyar k nushkhe"
From all these i called on consumer care 198 for my refund they said on all these twice situation they can't refund my balance its was fault that you dialled *222 from your phone.. But i didn't do that.. Actually its my spare mobile so i dont use it mostly.. So i tell them all my situation that i didn't so that dial *222.. Today 23rd december 1:37 pm i called them again and they told me that they are registering my complaint so it will not happen again... So i said to do so... But on 10:24 pm i got massage from idea"your concern for wrong deduction could not be resolved. Kindly contact customer care." my complaint no. Is sr no. 1-[protected].
But it was not the end... Again i got 2 msgs from 51998 at 11:40pm one is joke msg and the 2nd is as usual for balance deduction msg...
Then i called consumers care and they cut my call with sayin "ham apko nahi sun paa rahe"
Then i called again rapidly 5 times and igot them busy every time...
So now i am complaining on this site...
Hope it would resolved soon...
Thank you...

Dear sir/ madam
I have come to know after message received from 54300 that the my cell number [protected] was deducted rs.35/- for charge of zeen bollywood masti a vas service which i've never know about it. I've talked ton the idea customer care and they said, this service was activated on dec 23th 9:00pm. The service was activated without our prior knowledge and i've never used it and not want and know about. When i have requested for refund of the money, they rejected the request and didn't even raise a complaint. They said, they'll not raise a compalint and will also not refund the money. Please help us to get the money back from idea cellular.

Dear sir/madam,
Iam applied for the post paid plan on 06/12/16 for the number [protected] with id-[protected] and it is activated few days and further idea verification person has called to meet him due to some reasons i could not able to meet them then they put my number [protected] in barring with id-[protected]. As off now both incoming, outgoing and sms for this reason we have visited your idea showroom and explained about it but they are not concentrate and told contact who explained the post paid person to cancel the plane and we have sent several mails to concern person m/s. Roopa but she not responding my call and no proper information about this. As offnow iam facing very difficulty due this suitation kindly requesting to activate my prepaid connection to the number [protected] and disconnect post paid plan and kindly help us at the earliest.

Submit a Complaint
Dear Sir,

I using idea sim card no. [protected],
please I want incoming & outgoing call details in my email Id.
[protected]@gmail.com

Thanks & Regards

Dear Sir,

My number is [protected]
I need my idea call and sms detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need Plz SMS or call details arjatli need my mail I'd lost of thanks for the indian consumer complaints.in with best regards to the idea sim, last 2montsh please send my googal gmail ID,
Regards,

Sir, I am to recharge of RS.220/- on 18.10.2016 online it is converted to Ideamoney recharge it is not required to me. Hence kindly be refund the amount to me at an earliest. My Name address is "Tutika Sudhakararao, Qr No. EWS - 73, Stage -1, N.K.Nagar Housing Board colony, Berhampur, Dist. Ganjam, Odisha, PIN 760002, " Bank A/ No. [protected], SBI Gandhinagar Branch.IFS Code SBIN0010129. Kindly be refund at an earliest.
Thanking you sir,
T.Sudhakararao.

Bill payment was done on mobile no [protected] by mistake and proper transaction id was provided to the company still they are not deducting the balance from that customer and pay the right owner of the money.
And afetr calling on their customer care no they advice you to request to other customers which is enjoying free benefits from my money to return the money.

Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 58010 that Thank you for purchasing the iappgame.Enjoy and have fun [protected]@iappgame.com.Whenever I got this message, then everytime Rs 10 to 20/- deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected] .Idea customer care is saying again and again that I've bought the game.Thay are not providing the solution.They are not refunding my deducted amount.

I took my idea broadband connection in July from one of the Agent from idea and paid 3070/- amount to him for 3 month plan. In August itself our account got de-activated and received the message that we have to make payment of 610 monthly. I tried contacting that Agent, but he switched off his mobile, so I raised complaint to idea customer care many times, but did not received any response. They are just saying will share your complaint with back-end team and they will get back to you and every time ticket gets closed automatically after 2-3 days without providing any solution. Every alternate day I am calling idea Appellate Erandwana, Pune office on+91 [protected]. Same lady is receiving my call and she is just saying broadband department is separate and I have forwarded your complaint to them and have asked to call you back. I requested her I will speak with them directly but she is not transferring my call. I have forwarded my payment receipt of 3070/- paid to agent along with his contact number and name on ideabb.[protected]@idea.adityabirla.com; appellate.[protected]@idea.adityabirla.com, but from August to till date I have not received any single mail from these email ids. Is anyone monitoring these Emails? Today My account got de-activated and I have received message to pay outstanding bill amount of 1580/- which is already paid to that Agent. I am already paid bill for October, Nov and Dec month. Kindly take action on this ASAP and nill my outstanding amount.

Agent Name- Vaibhav
Agent Mobile number - Idea broadband guy : [protected]
Idea Broadband Account number[protected]

I am receiving continues flash messages about 1 every minute.I don't even see any option to disable it Idea service keeps on getting worst every other day.I might have to discontinue this service.

Today morning (Date: 22/12/2016), i made on line recharge of rs. 200/- (Prepaid) from www.rechargeitnow web site. This amount got debited from my bank account. However i have not received any sms from idea cellular regarding addition of rs. 200/- towards the talk time i had asked for. May i know where is the problem and how will it get sorted out? Or is it that i have lost my rs. 200/- once for all?

If the deal is not done, will bank credit this amount in my bank account. If so how much time it will take?

Please treat this matter as urgent