Idea Cellular Complaints & Reviews

Hi Idea management

As per last discussion with idea cellular Saharanpur senior executive resolved my problem[protected] and pay the money as with discuss idea senior executive but one threat call from [protected] and she said call from Delhi court and case against idea cellular, give one number of Rakesh Kumar Sharma [protected]. He said pay idea bill as panelty...I don't understand why I shall be pay because my case resolved by senior executive in idea Saharanpur

I couldn't understand what is the wrong in idea management because no body is responsible . This is not good way these type of threat call by the idea..

Next time I received these type call then go to court as mental harrashment against idea

Please resolve it as soon as possible and stop threat call by above number.

Regards
Vipin
[protected]

Idea is deducting my balance from prepaid account Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun [protected]@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is [protected].Idea customer care is saying again and again that I've bought the game.Thay are not providing the solution.They are not refunding my deducted amount.

Dear sir/ madam
My self dev raj mobile no [protected] had requested for converting my postpaid no. To prepaid on dated 09/12/2016 at idea store ropar m/s grewal enterprises shop no. 2903, college road, ropar - 160047
I submit my aadhar and personal passport size photo and they gave me new sim saying that it will be activated after 3 days. But since then i visited 3 times at office and called personally on their office contacts [protected], [protected] and also called customer care but my no is not activated. Please do the needful to activate my no. Otherwise i will have to change the no from other telecom

I was ported my number from Airtel to Idea.Since there was a outstanding bill with Airtel, my idea number has been barred.

As per message from Idea customer care, i paid the bill and showed it to naarest idea store.Executive in store said, it will take 2hrs to complete.Waited for 3 hours, then called customer care, the guy who picked the call asked me wait for 12 more hours.

Waited again, issue did not resolved..Called again, this time executive requested me to wait for 6 more hours.

I said ok..Time is going on still the same problem.

Dont have any choice, called care again.

This time some how connected to senior person..He asked me to go to Idea store again as the girl who raiaed unbarred request dis not raised it properly.

Only after 26 hrs and 4 followups, i got this info.

Now again i need to go to store by leaving my work aside.

I know that idea signal is too bad, but now came to know that customer care also too bad.

Lets leave Idea as soon as possible.Else you have to leave ur work for silly silly things.

I m complaining about my postpaid idea no. [protected] .
I am receiving calls from recovery department of idea for the bill that I ve already paid.
I paid my bill and request to disconnect on Nov 21 when I got a call from your idea recovery department by miss Divya no [protected]. After reaching on a settlement amount of total 1200 for RS 1700 bill for permanently disconnection of my no.
Now after one month again they are calling me by the no [protected] for the bill amount of RS 400.
They are disturbing me by calling again and again.
And they are saying me that you don't have any proof that you requested for the permanently disconnection of my no.
So you have to pay this amount else they will call my friends and relatives for the said amount and down my reputation in front of them.
Please help me for this..
I am very much disturbed and disappointed by the service of a company like adityabirla.

We need incoming call and out going call details already complainent register balussery police station so please send full details my mail I'd [protected]@gmail.com. my mob number [protected]

my wife address
jinishacs
jinisha nivas
pandayla muk
kuttalida
calicut dst
kerala st

my agrees
premjith k
rarambath aswathy
nanminda
calcicut dst
kerala st

I am a new customer with Idea. My number [protected] is a pre-paid connection which got activated on 18th of this month. Same evening, I did an online recharge of Rs.12 on Idea Cellular website. The payment went successful. After a few minutes, I got a pop-up stating that as the mentioned amount was unavailable with Idea, my money would be credited back. It is 20th Dec and neither my money has been credited back nor Idea have recharged my phone which is causing a great deal of inconvenience. Now, I don't want my money back. I want my phone to be recharged.

My Number [protected] is converted from Postpaid to Prepaid. I have submitted all the documents that are necessary during the conversion process. it is now 3 days and it is still not been complete and my number is now in deactivated state. When contacted he customer service they informed that my documents have not been submitted. It is the same so called idea showroom which the customer service asked to visit during the conversion process. This is the worst service i have sever seen.

The same Idea activated my connection even before verification process for postpaid. But when we are moving from postpaid to prepaid we have to see so much hassle.

They give a approval copy of tower construction and they said to pay a registration fee of 9890 rs for the next procedure to be started if the company is true or not and also the statement is true or not if its not true take a strict action against the company. Company name is [quippo telecom]
Thankyou
Sethuraman
60/a east street
Tvkovil
Trichy
Tamilnadu
Ph no:[protected]

Dear sir, at my idea mobile no. [protected], a free data pack of 1gb has been provided by idea cellular (For billing cycle 21st oct to 20th nov). After completing billing cycle at 20th nov i found on 21st nov in my bill a data pack of 1gb was activated (However it was not charged for last billing cycle, as it was free in that cycle). I had immediately called to customer care & confirm for the pack which was not requested by me, & asked them to close this pack immediately, till that i have not used any data in this pack. Data pack was deactivated same time as per my request. Now today after completion of billing cycle of 20th nov to 20th dec, in my bill same data pack is charged for rs. 250 (Cost of 1gb data pack). This is a wrong way to for earning.
Please solve my problem as soon as possible & remove this data pack cost from my bill.

This is regards to my idea number, with respect to complaint #C1-[protected].

On 4th Dec around midnight I got 2 SMS from idea cellular stating that Midnight Movies pack has been activated on my number and that I was charged Rs. 180 (2 times) for this service. I realised that there was a virus on my phone which was popping up advertisements and could have led to this and I immediately called idea regarding the SMS's and told them that I have not activated these services and it could be a virus on my phone. Also, I was concerned on how Advertisements can activate services on an Idea number and wanted to understand the privacy of such ads and also why DND is not being followed for such Ads.

I spoke to various agents at Idea that midnight and also spoke to a supervisor named Anish Vora who took a complaint on my behlaf and assured me that the charges will be reversed once the bill gets generated. The complaint number is C1-[protected]. At the same time I wrote an email to appellate.[protected]@idea.adityabirla.com as I was very concerned on how virus's can manage to activate services on our behalf. No one at Idea has information on how these services got activated as they keep saying we don't maintain such information for privacy reasons (which I think is absurd).

After all this my bill got generated on 12th Dec and there were these 2 charges (Rs. 180 each) for Midnight Movies for the same period (04-Dec[protected]Feb-2017). I called Idea customer care and told them about this issue and they took a complaint once again for waiver of charges. After couple of days I got a call from Idea billing department stating that these charges are absolutely correct and they will not be able to waive off them.

I am highly frustrated with Idea customer care team as they are not at all professional when attending to customers, they never pass on the call to the supervisor (no matter how much you insist on the same) and then they keep giving false commitments. I want to ensure that someone at Idea takes this complaint seriously and ensures that the charges are waived and at the same time explain to me on how a Virus can activate services on my behalf and how can we ensure that this does not happen again.

Also, the Appellate (Mr Devendra) has not replied to my email yet, instead someone else from the customer care team followed up the issue on his behalf which is not the right way to deal with Appellate complaints. If this issue is not resolved at the earliest I will put a case against Idea in the consumer court for vairous reasons and make sure a penalty is charges to them from TRAI.

Awaiting a quick response.

Idea has activated dialer tone and caller tune on my mobile phone automatically and charged me accordingly (125 + 125). Also I had recharged 150 which never got added to my account. I want my money back which they are not ready to give. I spoke to their representative Chetan and Jagdish at 198 but they denied paying back my money. I want my 400 rupees back. My idea number is [protected].

The address verification completed for my dongle having mobile number [protected], I used the number for one month and even paid my First Bill also. Now they have terminated my connection without any prior intimation.

I am trying to contact Idea Customer Care but there number is not accessible. I contacted with local idea representative and they have mentioned that due to address issue it is terminated.

I am failed to understand but Idea people are doing, they are mentally harassing the customer. I applied correctly, paid bill on time and still my connection is not working.

Kindly activate my phone number today, due to non availability of my dongle, I am losing my business proposals which will directly affect my job.

My mobile number is [protected]

This is hiren bharadwa. I have been using 3 postpaid connection of idea cellular as mentioned below.

1. [protected] - postpaid connection
2. [protected] - postpaid connection
3. [protected] - postpaid connection

I paid my full bill amount on due date 16-dec-2016 only but still they are frequently calling and also stopped my services. They are not taking my complaint for my last 2 numbers.

Following are the payment details for all the connections.

Postpaid sim no : [protected]
Bank : kotak mahindra
Mode of payment : net banking (Through pay postpaid bill)
Receiver/beneficiary name : idea cellular
Bill amount : 955.35
Transaction reference number : [protected]

Postpaid sim no : [protected]
Bank : kotak mahindra
Mode of payment : net banking (Through pay postpaid bill)
Receiver/beneficiary name : idea cellular
Bill amount : 344.72
Transaction reference number : [protected]

Postpaid sim no : [protected]
Bank : kotak mahindra
Mode of payment : net banking (Through pay postpaid bill)
Receiver/beneficiary name : idea cellular
Bill amount : 409.58
Transaction reference number : [protected]

Please take it seriously. Their representative on the call are also not doing the action based on customer request and do the false commit to the customer.

Thanking you in advance.

Hiren bharadwa,
Email : hiren. [protected]@gmail.com
Mobile : (+91)-[protected]

Dear idea, i have been using idea network since last 1 year, i used to pay my pending bills on time. But since month of september i have stopped payment due to 2000 dispute. Since till then i have not received my revised bill. This was told many of the collection phone executive. But still not recived. Now my family friends and colleagues are getting call from idea cellular legal representative : saying there is legal case against me. They are using abusing and threatening language to threat them by saying that their is a legal matter against me and i will have to bear the consequences and soon all will come to know about it.

First of all i need to know few details from idea.

1. As per trai any telecom company can not share customer dialed number history with anyone, why idea is giving my confidential information to there legal representative?

2. Why the idea legal representative calling to my family friends and colleagues using harsh, rude, abusing and threatening language?


I want to know the answer of above question from idea as soon as possible.

Secondly, if i was not reachable than why could not idea sent a letter to my permanent address provided instead of circulating my confidential numbers to idea legal representative to degrade my image and mentally harass me, my family friends and colleagues.

Can idea bring back what loss i have undergone?

My idea number was - [protected]
City - pune, maharastra

Please provide my call list history of my Ph. No.[protected], last month to my mail Id. [protected]@yahii.co.in. Looking forward your positive response.
I want my call as soon as possible.

My idea alternate no. [protected]
I'm many time call to customer care than say my problem and write a compalint in daily after some time received a msg that involved you service is deactive but few time after again received a msg...
I received broadcast msg than i can't see my personal msg.. I'm eeceived daily abovr 400 broadcast msg.. These msg are distrube me again and again i attachment some secreen short... To my compalint and call coustmer care... Above my contact no.

Mob [protected]
I have paid my bill of INR 1029 for which I also have the receipt as given under . My service is not restored even after two days. Idea didn't even respond to my latest mail .

Dear Customer,

You have successfully paid the below mentioned bill

Biller Name: Idea Cellular Mobile
Cellular Number: [protected]

Payment Amount (Rs Ps): 1029.43
Payment Date: 17/12/2016
Transaction Reference No: HDFC[protected]

You can now make bill payments to over 260 billers across various categories such as Telecom, Electricity, Gas, other bank Credit Card, Insurance etc.

We eagerly look forward to a cherished relationship with you as our esteemed HDFC Bank BillPay customer.

Thanking you and assuring you of our best services at all times.

Warm regards,
HDFC Bank

Hi team hope less care n worst network.
Waste of time contacting 198 r 12345.
And email team useless.
When req for port out process they deny to say ihave recordings of callmade pls let me know whom to approach to sue this people's.
Spoke to customers care, supervisors, team leaders etc no use at all.
Please update how this things need to be addressed or escalated to??

I have not enrolled for the service of http://mobistore.mobi but message came that i have enrolled for their service and they are deducting charges for every recharge and i could not stop this service as their message shows to stop we have to send SMS STOP to 155223 but when it has sent the message came to send another message .THE FIRST MESSAGE CAME FROM THE NUMBER 54300