Idea Cellular Complaints & Reviews

I had ported my mobile sim from idea to vodafo. I recd my last months bill.I found i am being charged for ISD services which i had earlier closed due to faulty charges levied under my account. I spoke to their customer care but he asked to mail & i receive reply back to add my cell number but still my mail was not accepted since i had ported out.I was ready to pay the rent +roaming charges + tax but why should i pay for ISd charges & sms charges also .
now they are telling to pay the entire amount or speak to the nearest idea store.I had also discussed the same with the store people but they are asking to pay the entire amount otherwise my phone calls will be disconnected.

I donot know what should be done in such case to avoid barring of the number.

Anisha enterprise an idea gallery in jaripatka Nagpur Maharashtra is not accepting request for postpaid to prepaid conversion, they are saying go to the store from where u have taken the connection. Customer care representative is saying u can go to any gallery, my time is wasted again and again and the problem is not resolved. The store is at main Bazar road jaripatka

I have purchased Idea postpaid sim from NEMESIS SOLUTIONS, Code No.BL2747 on 14.12.16 which was not activated at the stage of address verification. Hence, i requested several times to refund the amount paid by me. But the person who gave the SIM Card is not responding properly. Request you to kindly take action for refunding of amount paid by me immediately.

Dear Sir,

Mob [protected]
I have paid my bill of INR 132 for which I also have the receipt as given under . My service is not restored even after two days. Idea didn't even respond to my latest mail . On Line Recharge amount getting successful.Details as under

Thank You! for transacting with Idea

Reference No.HCND[protected]
Idea Number:[protected]
Transaction date:[protected]:11:09
Amount:Rs.132.00

Your transaction is successful and the recharge is being processed.
Your reference number is HCND[protected]. You will receive an SMS on your mobile confirming the status of recharge.

In case the recharge is unsuccessful, the amount paid by you for this transaction would be credited to the same account from which you have made the payment within 7 working days.

So, please do the needful as early as possible.

Regards,

Devanand

Sim card : [protected]

Name : shaikh jalaluddin

Address : babar colony, kat kat gate aurangabad 431001.

Alternate mobile : [protected]

Email : sk. [protected]@gmail.com

Please block my lost idea sim card immediately.

I was using one idea number almost 5 years ago and as i follow best practice i always clear my dues, but at very surprise i got below email today. When i called on mentioned number the lady telling in threatening mode pay the bill immediately else you have to go through court procedures. You have to pay more than 5000 rs in court just for the sake of attending formalities, etc. (Additionally loss will be travel expenses, time, office leave, etc.) so better to pay right away bill. But when i asked her details, like which month bill is pending, for which duration you are asking me to pay the bill, etc. For all the question she did not had any answer. She was only pushing me to pay the bill else threatening to suffer. She also mentioned she is not from idea but from some government agency. Is it a scam? Please help.

As per agreed terms and conditions of customer service agreement duly signed by you, we have provided cellular services towards your account no.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of non payment therein you will be charged late payment and interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of rs.2013/-towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till date.

You are now hereby requested to make the payment of the outstanding amount of rs.2013/-within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on akshay: [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

· use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To pay bill for inactive idea number or idea number ported to other idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· to make the payment through cash, cheque or credit card - visit your nearest my idea showroom (To know your nearest my idea, please dial *121#).

· to have a hassle free auto payment of your bills, opt for electronic clearing system (Ecs) or standing instructions (Si).

We value your association with idea, looking forward for your cooperation!

This is an auto generated e-mail; replies to this message are routed to an unmonitored mailbox.

Regards,
Team service delivery
Idea cellular limited
Visit us at: www.ideacellular.com

Hello sir i m using idea money wallet my mobile number is [protected] . i have transferred Rs 520 to my sbi bank account from my idea money wallet but till now i didn't receive money in my bank account. i m sending you the transaction screenshot which i have taken.

Sir,
Mera mobile no.[protected] hai.

Idea cellular dwara nimnanusar main balance ki tanashahi purvak katauti bar bar ki gayi hai, niven karne par koi sunwayi nhi hoti. Main balance se unecessary deduction ki complaint mere dwara poorv me bhi isee forum se ki gayi thi aur manneey ke dwara mere complaint par vichar kiya gya tha aur deduction ki rashi dilwayi gayi thi, kintu manneey forum ko nivedan ke sath suchit karna chahta hu ki idea cellular dwara jo rashi manneey ke nirdesh par mujhe refund huye the teesare/chauthe din punah deduct kar liye gaye. Abam ab punah nimnanusar main balance se beech beech me unecessary deduction kiya ja raha hai, detail nimnanusar hai:-

1- 16 november.2016 time 2.33 pm ko 01 jokes aaya aur mere balance se
Rs.3-00 deduction ka messege bhi aa gya.
2- 20 november.2016 time 1.35 pm ko 01 jokes aaya aur mere balance se
Rs.3-00 deduction ka messege bhi aa gya.
3- 02 january 2017 time 4.06pm ko shraddha kapoor's animation picture
Ki link aayi aur mere balance se rs. 8.00 deduction ka messege bhi aa
Gya.
4- 08 january 2017 time 8.03 am ko 01 jokes aaya aur mere balance se
Rs.3-00 deduction ka messege bhi aa gya.
Is prakar baar baar unecessary deduction kiya ja rha hai. Kripya concern ke khilaf vidhi anusar dandatmak karywahi karne ki kripa kare

Idea has sold a card to me miscommunicating details that is Rs.100 will be deducted from my 1st bill which had taken from me at the time of taking card. And also disconnected my number without a valid reason. Inspite of this Idea is sending me bills with irrelevant charges whereas my number is not in working condition and I am not able to use my number since long time.

Today received sms from idea:-
Dear Customer, We are not in receipt of proof of payment made with your previous operator. Hence your number would be barred. Request to kindly produce payment proof in 10 days to avoid disconnection.

Payment made on 06/01/2017 and descriptions below:-

Receipt: http://eze.cc/r/o/2RXdLs0g
Bharti Airtel Ltd
Airtel Receipt No:[protected]
INR262.00
By:CASH
Date: 06/01/2017 17:51:45
AMSL Txn No:[protected]

My question is why idea is sending such nonsense sms to us? Can't they update the information their own? Or just siting and disturbing people.

I had my postpaid mobile number
[protected]
I had kept it in safe deposite since I had gone abroad for two months
When I returned they said that it has gone off now.

So I gave them documents for reinstallation on 8th nov.

Till now no any response from them.

I enquired many times at their office but anyone could not answer me properly.

Pl look into this.

Chinmay Kolhatkar.

My numb [protected] have been using as idea postpaid I got an accident and not able to pay bill .
And some executive called frm idea and told she will give my numb back if I clear the bill so I cleared my bill and am not got my number.
Plz help me to get my number..
Some girl told that our representative will give u your numb sim 100% I assure so now I didn't get my numb.

Regards.
[protected]@gmail
[protected]

Sir
I would like to make complaint that on dt.09.01.2017 evening @ 8.15PM
@ home Rishikesh (distt, Dehradun-249201) Irecharge my idea sim mobile No.[protected] by Rs.55/- & I got 50 Balance.
When I saw balance in the 10th Morning @ 7 AM the balance was Zero (0.00)
i was deep stunned & anguished over the deduction.Then I talkd to ur Customer care @ 7:20 AM on 10.01.2017 they cuold not satisfy me.
Neither they provide me any call /data used details from 07.01.2017 to 10.01.2017 on my mobile.

You are requested to look into the matter & give my appropriate balance back soon within 3 days else i 'll suit legal action in consumer forum.

Thanks

Amardev Riyal
Rishikesh
Disttt, Dehradun-249201

Not providing data what was promised in my postpaid plan and i complained 4 times for it but no action from them and their customer care helpline peoples speak rude too
I want you to help me out.
They are just fooling customers by fake promises.
On the name of postpaid they charged me alot few months as pro rata basis charges and i[censored] argue with them they have only one answer. Sir you can port to another network but no customer satisfaction and care.

It was my first experience o[censored]sing Idea Money & unfortunately a bad one. I uploaded money in wallet using my credit card in four transactions out of which three were successful but the fourth was not. It reflects on my CC statement as deducted but not loaded in wallet. I raised a complaint but haven't yet received a call from customer care.
I request Idea Money team to resolve my issue ASAP so that I can avoid posting on other social media about the issue which will cause further loss of trust for your brand.

Details are as follows-
Idea Money Mobile Number - [protected]
Payment Reference Number - HCMP[protected]
IdeaMoney Transaction Id - NA
Transaction Amount - 5, 000.00
Transaction Date - Fri Jan 06 15:55:43 IST 2017
Transaction Status-Transaction status awaited from the payment gateway. Please check your account statement for a final confirmation

Dear
Sir

I am using the idea number [protected] Pls sent this number 2 months call details my mail Id...

Regards
Tatarao

I lost my sim card in the name of pramod kumar a durg residence of bopal area ahmedabad hence i need the new sim bearing same number
my alternate idea number is [protected] and also bsnl number [protected]

Idea is providing pathetic services day by day. I am using idea corporate plans and even after complaining many times about internet range no changes done. They keep on closing requests just by notifying problem is resolved.

Now i am converting my postpaid to prepaid. They asked me to pay bill also taken bill of next 5 days. My number has no idea service since 3 days and they are saying your document is in pending status even if i have submitted document to idea store.

It is a mental harrasment even after paying bills 430 per month.

Hello,

I was using Idea official SIM No [protected] since last 6 year but in the Month of Nov 2016 abnormal bill of Rs. 3243.63 issued, till date average bill was in the range of Rs 300 to Rs 500/-. The Nov-16 bill consists of mobile Internet charge of amounting Rs /-. This charge is not justified. Particular in the month of Nov 2016 these charges are exceptionally high. Kindly give proper justified bill. I am using basic Samsung handset which has no internet option but still you guys has they activated Internet offer on my number. I was told to raise a compliant request but my request got i dint get any response to me. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Idea by charging me Rs.3243/- extra. I need a call back from you to my number [protected]. I am waiting for your call I want to share more with you call me soon
Thanking you,
Kashinath Kamble

Mr. Lokesh Sharma
[protected] - 28
Please change my this no. postpaid into pripaid