Idea Cellular Complaints & Reviews

The location is at moolampilly, a rural area 7kms away from the ernakulam district. My mobile no:[protected], is a 4g prepaid new connection for the last 4 months. I am unable to browse with 4g speed inside my home. I have made complaint regarding this earlier to them. They said that they had rectified it. But still the problem persist. So kindly do the needful to operate the data package well.

I was talking with the idea costumer care senior executives his name is VISHAL YADAV and he was talking without the manners. He was saying that "company ko koi fark nahi padta aapki baato se". A costumer is calling to solve out his problems and the costumer care executive talking like this and replying so rudely. I am not happy with this reply and the behaviour of this man.

I ported from MTS to idea and recharged for 255 to get 10GB data (1gb 3g+9gb 4g). But still i didnt get any 4g network, i complaint against this problem from[protected]complaint no: 1-[protected]) and they told me that it will be clear at[protected]. But still the time (16:[protected] there is no executive called me.

I checked with other idea sim too, for that i gets 4g networks, issue only for my number.

Pls clear this problem or pls allow me to port back to any other network because am not satisfied with idea services, they have fake offers.
My mob no: [protected]
Circle: kerala

Dear sir
My mobile bill is very high and this is not affordable. i am also contact to idea customer care and during connection he is committed to me you have may only 500 monthly charge but my 45 day billing is more than 2700 so please stop my idea number otherwise i am not able to pay bill. please look in this seriously and stop the connection on priority.
My mobile number is [protected]

Dear sir/mam,

Myself pradeep kumar and my mobile no. is [protected] my issue is that i want to discontinue this no but i was requested many times in your idea store dilshad garden (hari communication) but they did not accept my request they giving me the stupid excuses every time like that server is down or retention team is not available at the moment etc. then i requested to the customer care 198 also but they said that go to our idea store for this issue they disconnect your no. easily i am very fed up from idea third class services and uneducated executives.

So request you to please disconnect my no. immediately otherwise i will not pay any type of amount or current outstanding because after 15 days the no. is automatically terminated.

Thanks and regards
Pradeep kumar
My alternate no. is [protected], [protected]

Dear sir / ma'am
My name is vimal yadav, belong from dist. firozabad (up).
Ir meri identity (aadhar card nu.[protected] se 2 sim card used ho rhe h delhi ncr m...
Ir meri identity proof meri marzi ke bina idea ke ek representative ke through use kiya gya hai...
Agar sir un users ki sim se koi unfair trade ya fake hota h to i m not responsible.
1-ajay pratap singh gurjar
2-sudheer chandravanshi
[protected]
Ek y number h... or ek number or h
999... kar ke... jo iske sath liya gya tha
Postpaid sim h..

Ye 2 users h jo meri id use kr k sim card chala rahe h...

Ir /ma'am, mujhe is bat ka pata tb chala h jab sim card verify ho gya uske 1 week bad pta chala h...

To sir meri apse humble request h...
Plz agar ap us sim ko band kr de ya koi esa solution de jisse meri id un sim card se remove ho jae...

Ir meri apse apeal h agr in sim ke through koi uncertainity hoti h... ya koi police complaint hoti h to sir plz mujhe us case me consider na kare, i m not responsible.

I hope ki ap meri request accept kroge and will give me a perfect solution.

Thanking you.

Vimal yadav
[protected]

I have disconnected my connection for idea wifi on 30th may 2016
[all dues paid till 31st may 2016 as it is with pre-payment].

We got messages for closure and after one or 2 days the connection got automatically active.
I have raised service request multiple times in this regard. everytime i discussed with customer care they told to ignore the bill and the connection will automatically get closed.
Reference tickets:
Ticket date : 30/may/2016, ticket number : tct[protected]
Ticket date : 09/jun/2016?, ticket number : tct[protected]
Ticket date : 14/jun/2016?, ticket number : tct[protected]
Ticket date : 13/jul/2016?, ticket number : tct[protected]

Despite all these i am getting mails with bills generated till now. and now they are telling to pay the outstanding as part of disconnection process which they will revert via cheque later on.

Now they have sent below:

"this is to inform, you are requested to attend lok adalat at pune district legal services authority, district court, shivajinagar, pune 411005 on 12-nov-16 from 10.30 am to 3.00 pm for settlement of your account[protected].
As per the agreement signed, you have agreed to pay the outstanding dues of rs.615.87 for billing account number[protected]. however, you have failed to keep your commitment."

I have paid all the dues. even customer care people are not co-operating for same.
As per customer care, the disconnection has happened in july 2016.
Customer care people are saying it takes 15 days for disconnection [with no written documents available for disconnection]. so they are also not aware why it took 2 months. i am getting "harassed" with these things.

Kindly help.

Sir i have used idea no. [protected] so got call details thankyou my emailid is -dhi.[protected]@rediffmail.com

Echarged today with 110 rs . It hot me free 50 mb data .. but when I used it. After reaching the limit, the idea didn't sent me any message prior to it. And as. I don't know about data . It crossed 50 and after some time idea sent me a message that your balance has been deducted . Idea deducted 77 rs from my account without any notice. I rarely use any idea internet as I got Wi-Fi connection in my house. This is just ridiculous.
After all it happens .. I than call to idea customer care and it cut my phone . I am very disappointed as I use this number for about 6-7 yrs.
I just want my money back.
Number: [protected]

I had some pending bill of my no. [protected] and befor some time ago i paid all amount as you can check in attached snap.
Now i am getting threat calls by idea and they are using abusing language to me and to my relatives as well.
This is very ridiculous by you guys..
How services you giving to ur customer.
Why dont you update your people who are working under you.
I am giving the no. From which i am getting calls [protected].
I dont need any call by idea by now onwards.
Kamini singh
[protected]@gmail.com

Today (30.10.2016) i got a massage from service provider, that is today offers, thats way i was rechareg what they texted 40rs and 17rs package, on that 17rs package offer is 7 rs promo talktime for 3 days validity and 1.2 pisa per 2 seconds for 60 days, they activated. But after 1 hover they robbeed my promo talk time, this is the way of cheeting customers from idea celuler. Then i was calld customercare many of time, and they don't have answer. Finally they connected to manager, and he he is talking rudley.

My mobile number is [protected] i am fully disturb
1. (vk-msolly-allen solly wishes you a happy diwali 1000 bonus points in your account valid till 31dec)
2. (ix-msolly)
3. (vm-msolly)
End me msg 5times of per day am allredy activate full dnd service but msg not stop aany please stop this please help me. idea cellular not help me. ask me your dnd is already activated. but msg, s stop nai ho rahy please stop this

From rajesh kumar

I used idea online recharge to recharge an amount of rs 501 for 3g service of 28 days validity through sbi online net banking. Payment was done but the process did not go further and hence i did not get the recharge.

Date: 30/10/2016
Details of transaction:
(30-oct-2016) to transfer
Ind idea idea_recharge paymen
Throught sbi online net banking
For service: rs 501 for 4gb 3g service 28 days validity
Transaction ref no : igaaekups7
Ph no : [protected]

Hi,

I had a post paid number - [protected] which was disconnected by idea without informing, i tried connecting idea but there is no good customer care service using which i can connect to customer care executive. Like there are few numbers - 12345 and 198 says dial 121 and there is no option to talk to customer care executive and its really confusing. I switched to airtel then and tried paying my due rs. 882/- but it was not recognizing my number on online idea payment. I tried it several times and same happened. My bill was increasing month by month and i was not able to pay it. I also got 2 calls from collection agents but they were not able to explain me the bill amount which is 1681/- now. Two days back i got a message that "post repeat follow up u have failed to pay bill o/s rs 1981/- of idea ba[protected] request to attend lok adalat at pimpri court on 12-nov-16".

I am ready to pay the due amount 882/- with some fines.. Please contact and tell me the methods to pay.

I am also having 1 more prepaid idea number and few more in my family, if my issue is not resolved properly, i will disconnect from all of your services.

I am not able to connect to idea customer care also. Please do the needful.- contact number - [protected]. Please reply soon.

Thanks,
Bhaskar singh naruka
[protected]

My number [protected], changed from idea postpaid connection of Kerala circle to prepaid connection of Delhi circle under mobile portability . I was using the connection for the last two months smooth with out any interruption. Last Friday, 28.10.2016 at 2.00 pm received an sms saying that your connection will be barred with in 10 days if the proof payment is not received. And now today, 29.10.16 at 11.30 pm my connection is barred even though i have cleared all previous bills. When I contacted customer care they are asking me to go to showroom and talk, I repeatedly said 30.10.16, Sunday is Diwali holiday here. But they are refused to listen.
Its really against rule, my complaints are :
one is I paid all the bills
second, they are informing me after two months later that you have to submit the proof of payment.
Third, without prior information, calls are barred.
four, customer care executive is keeping my call on Hold and cutting my call.I mean refused to listen and solve my complaint.
I lost my money and more over the Time.

Today[protected], , i got a new phone and i installed a new sim in it and i just switched on the internet for 5min to check mobile data is on or not.
I didnot browse or didnot download anything.
just within 5min 144rupees is deducted from my account.

i quote again " i just switched on the mobile data, , i didnt even open the browser and i dint even pressed a button after turning on the mobile data.I have the internet connection with WIFI with 50mbps speed to download and to browse.I just checked on mobile whether mobile data is correctly working or not, , thats it "

i want my money back.
I didnot used any thing for which you charged me wrongly.
i want my money back.

My idea Cell no. is [protected]. I wanted to continue my 10, 000 second for Rs 97 for 30 days. I went to GT cell service 36 A Mahal 5 th St., Madurai -1 (T.N)- a retailer. By slip of tongue I quoted Rs 79 instead of Rs.97 for my need. The amount of Rs.79 was deducted from the Retailer's account and message was sent to him. But I did not get any message about what happened to my money. On enquiry to the retailer he said there is no plan of any sort available with Idea cellular for Rs.79. then I called 1235 and contacted the customer care divison and I told them what had happened. Also he said my amount was adjusted under Data card. Now the problem is my phone is not a Smart phone and I can't use any data card. Also there is no plan of any sort under data card for Rs.79.Now I request your kindness to transfer my amount to the 10, 000 second for 30 days plan.

Hi Guyes,

By this message I just want to share telecom compinies behaviour with you, how these companies will do anything with your mobile no without your information.

My mobile no is [protected] (Idea Cellular -Prepaid), yesturday my number stoped working as network is also gone. So I contact with customer care regarding the same issue, things they told me was shoking to me that my running number is transfered to any other person with Post Paid connection without informaing me.

I have lost all my balance, net pack within 12 hours, now they are not responding me in any way. Now its very hard for my family, friends members to contact with me as I lost connectivity. So please share this message to everyone so that it will reach to Idea Cellular and people will know that how these companies to anything for money, they don't think how customer will face trouble by their step.

My self amit goel. I live in naigaon East. There is a outlet of idea named Ishwar communication. They issued my no to another person by misusing my adhar card. If that person miss use my no to any criminal activity, it will suffer my who life. I am very upset by idea company. I have full proof that my no has been transfer to another Sim without my permission. Anybody is there who can help me, please contact me at [protected].

I got a messeage on 26-10-16 from ih-612345d, that message showed that on the recharge of 499 you will get 10gb high speed data with a validity of 28 days, then i recharged my phone with 499 on 27-10-16, but i didn't get 10gb data. Instead of 10gb i got 2 gb 3g/4g data with 28 days validity. Then on 28-10-16, i got the same message again. Please resolve my problem and help me get 10gb of data.