Idea Cellular Complaints & Reviews

Hi,

I am using Idea corporate plan. I complained to Idea customer care earlier and the response was the area that I stay in is a low network area and this is the maximum signal strength that we can provide for. I pay my bills timely every month without a lapse. I am using 3 cards on which a average bill amount is 380-400 a month. I have call drops every day and there is a lot of network disturbance.

If the company is not able to provide signals then why are they getting the rights to service in the entire area. How can they go for enhancement from 2G to 3G to 4G when their 2G services are not proper everywhere.

Please help us resolve this issue as we are paying unnecessarily every month and the bill amount exceeds without a reason as we have to call back to the numbers on which we get a call.

Many thanks in advance.

Chirag Gandhi

This is to bring to your kind notice about mine billing issue related to idea number: [protected]

 i used this number only for data purpose.
 i called customer care on 30 june 2016 to change the plan, representative suggested to change plan on 01 july 2016 so that no extra charges would be levied.
 i called customer care on 01 july 2016 and changed the plan, unfortunately on that night mine connection went to barred status.
 called customer care, they told that credit limit exceeded so disconnected.
 contacted idea customer care center in marathalli, bangalore, they sent request and connection established for 2 days again barred.
 paid rs 300. But still barred.
 got bill on 02 august 2016 with rs. 3358 for just 800 mb data.
 raised complaint with idea cellular
 got a reply call from idea stating that i changed bill plan on second half of the day, so bill is on prorate basis. But when i am changing the plan no customer care executive told this.
 but customer care executive told that they informed me while changing the plan, which is a big lie. I asked him to show me the proof where i said yes for pro rata charge. If i told yes, i am ready to pay the full amount. But till date no one came back on this.
 customer care representative told that it is not under him and will open a new service request. Till date no service request generated, i sent reminder mail as well but no one replying.

Harrashment:

Daily one or other guy calls and asks for payment. I say the above point, he will say that he will check with idea. But next day same story.
Today got call from number +91 [protected] introducing himself as a delhi magistrate and using rash words and asking me to pay the amount.
He is giving one hour time to pay the bill, else rs 50, 000 would be fined.

Service request numbers that i raised with you people.

C1-[protected]
C1-[protected]
C1-[protected]
C1-[protected]
C1-[protected]

Hello sir/madam

My name is murali anand and my number is [protected]. Today this idea cellular company has deducted 75 rs from my main balance. I have never apply nor click for any additional service. A reputed company cannot loot money from public like this. This is unfair, unless we ask for additional service, they should not take advantage by doing things on their own just because they own the company. This is so cheap. This money is huge for us. For them its not at all problem. Why should i have to pay 75 rupees without taking anything from them. If we ask customer care they told vas deduction it seems, really we never no this at all. I am strongly telling that they are cheating the people and making the money

So please i am requesting concerned persons please do take some necessary action to avoid this in future for others.

Thank you for your time.

I have got call from one of idea executive and asked me to get mobile portability in idea, i have accepted their plan. They have taken 110 rupees and documents from me. According to schedule my previous network get my sim off but my new idea sim doesn't get started since 5 days.

Name:pallav joshi
Mobile number that is applied for mnp :[protected]
Alternate contact number :[protected]

Numbers of idea executives who given me the idea sim card and now not responding.:
[protected]
[protected]

In this regard, it is requested that my above mob no,. May kindly be discontinued with immediate effect. I have paid my last bill on dated 14.10.2016.

Reasons:

I paid my mob. Bill of aug.2016 on dated 5-6/09.2016 but the above center did not issue the receipt. I received a call on 20-23.09.2016 from center that i have not paid the bill. I told them that i have paid. I received sms on 23.09.16 from idea about non-payment of bill. Simultaneously, my internet was also blocked for the payment reason. I visited the idea center, they immediately made the payment but the internet remained blocked for two days.

In next /current bill, i received late fee of rs. 50/- whereas the fault was of idea colection center, they should have paid the fee or redeemed. Rather taking the payment at 5.00 pm on 15.10.16, they made worst behaviour with me even manhandling was done.

So please discontinue my mob no. [protected] i do not want to remain associated with such rude company's staff.


Suresh kumar [protected]

Dear idea team,
i have given for porting my reliance gsm no. and one idea no to re start.
porting. [protected].
restart. [protected].

it has approx 10 days and nothing happend.
kindly talk mr. bharat mishra TSM, kanpur, u.p.
and make this happen at earliest. or any other query kindly contact undersigned.
please make it haapen soon.

regards
Naman mandhyan
+91 [protected]

This is to inform you that i have new sim alloted by idea but a am unable to make call on 59059 with errors not registered on network. Please do needful as soon as possible.

DearMadam.
I want call audio data of my idea no. Is [protected]. My call aduio data from 2016/08/01-2016/10/10.
I hope get my call aduio data from your office.
please...send the audio data madam.
My email ID:[protected]@hotmail.com (or)
email ID: [protected]@gmai.com.
Please send call voice audio data to my mail ID madam.Thanking you madam.

Hi,
I am existing customer of idea since 12 years with following No :- [protected]
I would like to bring to your notice unfair billing in name of Pro Rata.
I received bill for month of October with Rs 1972.21 as payable which includes rs 1354 as over usage charges.I was using plan i299 till september and switched to i399 on 24th september as monthly usage of internet was not sufficient with i299.If i am upgrading to higher pack, extra usage from previous plan should be adjusted with upgraded plan and subscriber should not be looted in this manner.This means that i did biggest mistake of switching plan in middle, also if people are charged so heavy doesn't it become responsibility of company to intimate same in advance so that customer have enough knowledge and time to understand. My monthly bill ranges from 450- 550rs, and with 1972 is almost 4 times my limit which is very unfair. So request of reversal or making adjustment with new upgraded plan.Also i may have to think of switching to some other provider if the bill is not adjusted, as there are many provider who are providing voice and data at such great rate and great network.

Thanks
Vipul

Hi,

I want to disconnect idea mobile post paid connection sagar (Mp). My account details are full name rajesh singh, idea connection no is [protected], my contact no is [protected]. My inconvenience is i dont want to use of this number in future. Please disconnect it soon because every month bill generates by 15th before 15th i[censored] disconnet thats fine so that i pay last month bill if it is delayed i have to pay bill at any cost i dont want to do so... Please act on immediately.

My name is Abhijit sawan and my mobile no is [protected], i am complain already and many time complain of idea customer care but not resolve my problem, , but every month all bill amount collect me
my idea complain no is this c[protected], pls take action for idea company
and resolve my problem

I would like to thanks to you and your team. your team member Mr. sunny regularly in my contact after loading complaint and hope very shortly i am able to use my contact but due to your store attender i was suffering from last more than 3 month (Approx.) and i lost my professional business some clientele due to their silly mistake and 10-15 days is ok but this disconnected period was too much i am very shamed to tell your company customer feedback before posting here my complaint they are behave like a stranger again i am requesting you to settle my compensation that was 93471 INR i can justify my amount if you want please solve it with remaining formality of Number as a concerned citizen i cant tolerate this loss amount because if you are in fault and you are even not agree with mistake nor proper service so please solve my financial issue as you can otherwise i will suit file against you.

I recharged today for 4G internet in idea for 2GB. Within 2 hrs i received a internet settings.. after i installed and overwrite the setting ( default) . My internet GB was cleared. Im sure that i didnt used the internet much.. that too for 2GB ..

Im sure that its due to that internet settings installion which i received from idea..

1. Why it is reset to 0MB after installing internet settings
2. How i ll get my GB back..

Y did they send that internet settings msg after i recharged.

From the past 2-3 months, my Idea Postpaid Cellular bill has skyrocketed. Initially, I was using the 1GB-3G plan but due to the regular addition of booster packs, I was nicely approached by the customer service that I could instead change the base regular plan for a mere Rs. 100 and enjoy the same benefits. This change of plan which was supposed to be reducing my bill has rather increased it and now I am being forced to pay double of what I used to pay. Moreover, when I stated this concern to the customer service, the guy was unable to answer anything and he quickly cut the call. I am really frustrated about this. Being a engineering student, I am unable to pay for all this additional wrongly charged bills.

I have exchanged micro SIM for a Nano SIM. And its been more than 2 days & my SIM is still not activated..
Please sort this out as early as possible

I am using idea networkand kept mnp to bsnl whichis my home network but the service provider had not given any clearness for me for my porting they called me i answered i want to changed they told ok but not given thenecessary step to change the network i wait for 15 days and all my money and porting code were waste again i repeated the entire process but now i not even got the call from the executive also this time...

I beg to say that I am regular user of idea cellular and I follow the ₹ 847 plan from August 2016 which was providing unlimited voice call all India all network 24*7 for 28 days ...but suddenly idea cellular change this plan and provides only 500 minutes in a day and didn't gives any information for these type of changes . So I feel astonished.. Sir please help me !
How can a service provider don't gave any information for plan change .please help me .. [protected] - idea cellular

Mobile No.: [protected]
Bill Plan: TN_Idea_NS_ARP950
I had Paid Rs.3300 for 3 months Rental free on October 6th 2016(Promised by Ashok-[protected]). On September 22nd they send bill of Rs.430 to pay immediately. And disconnect the connection.
Enquire to customer care; they said it is the tax amount due to the policy change after my connection
I request to return my Amount or give the connection. They said it is impossible.
I had used below 5 Gb only for 17 days.
I request to give the solution for this.

I am frustrated to that level that I am counting my days to complete 90 days and leave your services. Completed 72 days today. I have made complaints several times to you via online forum, also made complaint to local idea store in Motera. Mr. Moreshwar in your local Motera store told me that he will send the technician. It has been over two months, I followed up several times, he never sent anyone yet. Do we really expect this from Idea?

I would like to go through my call drops. Your service is most experience I have exp from a provider so far.

My name is Prince. Number: [protected]

My two Idea mobiles nos have been disconnected for several days now and several complaints in the matter simply ignored.

The paper bills have not been received regularly for more than a year now and several complaints in this regard have been willfully ignored and the e-mailed complained "closed" on flimsy grounds. On top of this, the next bill comes with an additional "late fees" charges.

This is nothing short of electronic highway robbery.

Several recent e-mails have been met with an Auto generated reply of resolving within 48 hours, but, in all probability the company clocks do not work.

Even an e-mail to the MD is not acknowledged, yet.

Prashant