Idea Cellular Complaints & Reviews

I bought new idea si m sim no [protected] plz active my sim

I kept mnp for the idea network (karnataka) to bsnl (andra pradesh) I got the mnp code and submitted all the documents at the bsnl retiler and paid the monry also later the customer executive callwd me for the reason of leaving the network.She said ok and put the call( I told I dont want to be part of idea any more).She agreed.I wait 15 days till now my network not not changed when i met the bsnl retiler they told we cant do any thing u pay again and repeat the entire process again.why should i pay if there was nothing wrong with me

Sir;
I am customer of idea cellular and facing lot of problem with idea internet conncectivitiy in Khasa Amritsar Punjab area .inspite of having recharged as 3g data internet I am not able to get even 2g internet speed.such a pathetic condition of this telecome service provider of idea and cheating us by giving promise to provide 3g net connectivity but this idea company not providing the service for that its charging its customer .plz take stringent action against this company.

I made a payment of 1500 for closing my postpaid idea number [protected]and get a NOC also on the last of august.BUT idea customer cares call me on last ten day that you have a pending amount of 1096, but i refuge to pay beacause i have already settled my payment.but today i got a call from govt. lawyer that idea has complained you against your non-payment of bill, and you have you come to lok adalat and pay 17000 as a penalty amount.
so i want to complain against IDEA over this issue and also file a case for mental harassment.
So please help me in this issue

I was an idea post paid customer from last 2 years, recently (On monday 3 october 2016) i submitted my documents for pre paid conversion of my connection.
Its been 6 days, my pre paid sim is not active, i visited your idea gallery (Celltone mahim west), they said my documents were rejected (Omg!! How can my documents can be rejected when i was using same company, same number as a post paid plan), i submitted my documents again, but still my number is not active yet. Its been more than 6 days.

I called customer care, went to idea gallery, but no solution.

I really feel idea customer care is not upto the mark!!!

My idea cellular no
[protected] is terminated... As i am using it since last 3 years... It's occurs due to the mistake of local idea store... And this no. Is now activated again and disturb to other new customer from last week... Plz. Help to get the no. Back because in my all verification details.. Like adhar card... Voter card... And in bank accounts... No. Is attached... And professional disturb with all my clients.. Plz.. I m humble requesr u for solving my problem

I always put 298 unlimited 2G net pack. It used to give me a good speed. But now it does not even work. M hating this. It takes alot of tine to open facebook and youtube. What you gugs are doing fooling us really? Please do something for this. Or else it makes no sense using simcard. We expect a good speed atleast after soending 300 rs on net recharges

My phone was stolen on 6th oct. And i request you to track my idea no. So that if any activities take place i can locate my cell phone and be saved from all the misuse done by thief. Is it possible to track the phone through imei no. Then please mail me the details on [protected]@gmail.com so that i can share with you the details of the incident and mobile phone.
I hope that idea cellular helps me relocate my lost sim and phone as there are various important files and contacts which i have not backed up.
Awaiting your positive feedback.

Dear sir,
My self ajay kumar and my mobile sim no. [protected] i have used this no. Last 4.5 years in maharashtra circle. But my no. Is last 1 week blocked i dont know. This no. [protected] is very important for me please resolve the issue.
This no. Are used net banking, irctc, official contact etc this no. Important me.

Thanks & regards
Ajay kumar

From: swanand deshpande [mailto:[protected]@gmail.com]
Sent: tuesday, october 04, 2016 11:36 am
To: broadbandcc
Subject: internet connection lost

Hello,

From last 20 days my internet connection get lost, & this happens 4-5 times in a month every time i have to generate request then after 48 hours your engineer will come then after 8 days same process repeated.

I am just fade up of this service. every month timely i paid bill then also your service is very poor & rediculous.

My account number is :[protected]

Regards,
Swanand deshpande

Hi this is Sainath from Chennai. This is complaint which I hope will be addressed not just for my benifit but prevent other consumers from being a victim to the fraudulent services by Idea. I was approached by Mr. Michael, Cathy Enterprises, Keelkatalai, claimed to be an authorised dealer as listed in Sulekha.com. They tricked me into buying a 4G LTE smartWiFi hub with the following Plan.
4G unlimited, 950/m
4 month advance of Rs.3300.

Mr.Michael took the money the very day he gave the device. But the activation was done a few days later. I intercedes with the Idea agents and the dealer for the detailed plan and the billing information and I was informed I will receive it all through email .

Upon confirming the plan through the dealer and the various Idea agents who called for feedback they confirmed the same plan.

But after one month o[censored]sage my connection is barred stating i never paid the bill. Upon probing I was shocked to find out the dealer cheated and paid only 2300 and the billing team did not even update after one month and the actual plan is

4G 20GB, 950/m post FUP unlimited 2G

My sister a cancer victim who tried to resolve this, has been bullied by Mr.Michael and the Idea agents in Chennai without giving her a proper response.

It's our hard earned money, when we wanted a refund post deducting the usage for one month and cancel the plan as well they said they cannot do it. They need time to update the billing information then they will think of refunding the money which may take 45 days or more. We have all the conversations recorded.

This complaint is not just for us. On behalf of all the citizens of India,

1. Unauthorised dealers should be taken off the list
2. Idea services in Chennai must first learn to be professional and resolve issues on time
3. Any Consumer service support should have strict guidelines for resolution of respective issues

I want justice for my sister. She is a proud fighter surving cancer and she has been broken down emotionally by the Idea services and it has taken a toll on her health.

It's her wish for every Consumer

1. to have the right service and value for money
2. Services providers and dealer should be under check for QOS.

We want our refund and cancel the plan so that we can afford a new connection from a good service provider. We want this Issue resolved asap and strict action taken against

1. Mr.Michael, Cathy enterprises, Keelkatalai. PH:[protected] . Kindly check Sulekha.com for reviews of this dealer to confirm my allegations against him

2. Idea WiFi services Chennai.

For any queries, I am willing to Cooperate for the betterment of Chennai and to prevent other people from falling a prey to such unethical service providers.

Thanks in advance for taking these concerns from fellow citizens and resolving them, thriving to move India ahead without a glitch. Proud to be an Indian.

Sainath S
PH: (+91)[protected]
(+91)[protected]

I can't activate music 360.but company activate music 360 vas service in my mobile no. My account balance rupees 75 diducted in my balance.I call customer care for recovery my balance but I can't get setisfaction. I do not want Music 360 vas service. I recharge my account with 110 and company diducted my 75 rupees .such kind of service I do't want. I don't any kind of offer or input for this service so I want my balance

I m using idea simcard for last 2 year but for last 9 mnth i m out of india (i m seamen ) so most of time i dnt get network but now when i get netwrk nd thn i knw that my no is deactivated plz help me out .as still my not given to anyone plz activate my this no othrwise it will create disater for me as when i go back to india plz help me out its ky genuine requst to you .i hope u mey help me out .i m waiting for ur response

मैंने एक आइडिया नंबर([protected]) लिया था पर मेरे घर और मेरी कॉलोनी मे आईडिया का नेटवर्क बिल्कुल नहीं आता जो की डेल्ही मे ही है कई बार कंप्लेंट भी कर चूका हु पर कोई सुनवाई नहीं हुई
फिर मेने Department of Telecommunications मे complait करी पर आईडिया ने जवाब मे कहा की हम ठीक नहीं कर पा रहे है
जब आईडिया नेटवर्क ही नहीं दे सकती तो नंबर क्यों बेच रही है
documents attached

Actually i'm not using idea postpaid [protected] from last 6 months. But i'm getting bill every month, and i paid two times even though i'm not using that sim.I requested them to deactivate my sim card, but they are not doing it. I'm getting overdue messages like, criminal action will be taken on you if don't pay the bill. Without using the services how i can pay, and they are not deactivating the sim

I would like to bring into notice that i want to convert my postpaid no [protected] to prepaid. From last 2 months i have visited each and every idea store of pune and they provided me with no assistance telling me that they dont have any mnp sim card available. This has forced me to unnecessarily pay their high rental for 2 months, as these people know a customer dont have any option since one cannot simply stop using their permanent number. From last two month i had wasted my half of my time behind this issue and i have received a very poor service from idea people.

I got a massage get 10 gb data (1gb 3g+9gb 4g) i follow all prociser for this offer i registered my mo. No my phones iemi no. Than after some time i picked a custmer care call he give information about this offer than i did this recharge but ill get only 1 gb 3g data nd not recived 9gb 4g data than i complaint but couster care exucutive dint help me. My comlaint no. Is 1-[protected] but compalaint is closed and still i didnt get my 9gb 4g data so help me

I did mnp from airtel to idea. I paid all dues to airtel and submitted proof through mail to idea. Despite all this, services to my mobile number has been put on hold and i keep receiving messages to clear all dues.

This is a clear case of harrassment. I do not know if it is idea or airtel to blame but i am putting forward complaint about idea because they never updated their records.

— saurabh sugandh
Mob: [protected]

Number still working: [protected]

Let me know whether the new sim will be activated in my phone, if not, kindly deactivate the same. I bought it from the mobile stores, near hotel abu palace,
Egmore, chennai, tamilnadu, inspite of several requests. I understood that the same has been activated already. But they are not responding. It is in the name of shila jasavanta john. I gave adhaar proof in xerox to him. The mobile no. Alotted was[protected]. For what reason, it is not activated, i do not know. Kindly deactivate the same. This was bought some ten days ago... Shila jasavanta john, plot 6 jambuli new colony, govindasamy nagar annexe, kodungayur, chennai.

We are idea 4g dongle users eho bought 3 4g wifi dongleswe by paying rs.6555 all inclusive of tax with unlimited package for two months advance payment and dongle for free
Our sim nos as follows
[protected], 7215, 7207
Now from the last saturday our connection has been terminated stating tht we have to pay a tax due of rs.285/- per connection in order to resume our connection..
We got no idea whats happening with idea cellular now the agents from whom we bought were saying that the concerned sales person who logged in these connections has resigned his job and and says they dont knw what he has done.. Having been paid all the amount now we are annoyed with the way idea treats its customers like this