Idea Cellular Complaints & Reviews

Idea internet 3g connection in my Bhosari arae is useless
when i complained to customer care they said that is the best
Then i changed the plan
Their internet connection is not good and i started using Vodafone sim for internet
they charged exorbitently sum of 7700/-
when contated custoemr care the executive says their system are down and can not answer
Date of complaining 9th March 2016
My Number [protected]
internet charges for no internet
Request to stop internet and calcualate as per plan i selected only

Jagadish

We had initiated for a new broadband connection about 2 months ago.
First of all they did not give us the demo whether the internet connection will work or not and took money from us..
Later on they said that they will not be able to provide connection to us but did not refund our money.
And now it has been almost 2 months we are chasing them for money and have not received any response from them.

Could you please help?

I have called for a refund and that was a poor customer service with idea customer care. I was calling for past two months and there was no proper response. I have contacted 198 and Zonal office Manager Karthick (+91 [protected]), and some back-end team as well.I have even visited Zonal office for raising a complaint.I have reached all the customer care numbers for more than 45 times. There was no proper response. I have not got any updates till now. I have reached the L4 team as well many times. I have mailed to the corresponding mail id. They are not even trying to respond. I have requested for the mail id's of the higher officials, but have not got any respond. My mobile number is [protected]. This is worst experience i have ever got. I need a compensation on all these worst experience i had. They told me to come to Zonal office, but no one reached me in the zonal office as well. I clearly told them, that i have just came from my night shift but still there was no one available to address my issue. A customer executive placed my call on hold for about 25 mins and i have not received any response. The manager of the customer care have cut the call while i'm explaining the issue. The zonal office manager cuts the call when hears my name.I have explained the same issue 2 times to each analyst. They told that the technical team will contact us. But i have got a missed call from the technical team and i called them back. They told the same process what all the executives said. The issue is i have recharged for 72 rupee instead of 70 and it was a new pack. after few minutes i have recharged with 194 rupee(data pack). they told that my 72 rupee have been cancelled. How can i leave my 72 rupee just like that. after making hell lot of calls they called me for refunding 72 rupee. I have wasted all my petrol money and talk time to call to this numbers and reach zonal office. I need all the compensation for the trouble i had. else i need a severe action to be taken on the analyst to whom i spoke to.I have spoke with Ashok, praksh, sneha, Karthick, Shankar and many others.

I am not able to get incoming call. I raised a complain before 5 days . Every time when ever I call to customer care they are telling that technical team will visit my place and resolve the issue in 5 hours . But from last 5 days no one came .I did the portability to idea but that is my biggest mistake . Idea is very worst operator

Dear Sir/Madam,
I am a subscriber of idea cellular phone since last fifteen years.I am
always paying bills on time.And I have several thousand rupees as
security with your company.
For last two months your services are deffficient in several respects.
First a service by the name of "Ditto Lite TV" was provided on my
number without I ever subscribing to the same.This was provided
without any solicitation on my part and without my consent.
In the bill for January an amount of Rs150?- plus taxes was charged
for this unsolicited service.
I complained against this charges at your local office at Mangal Pande
Nagar, Meerut and the same was forwarded by your person there. And the
same was unsubscribed as per your sms dated 19 Feb.
I paid Rs 550/- against the bill for January 2016 after deducting the
charges for unsolicited service of Ditto Lite TV on Feb 20.
Soon thereafter a lots of messages and calls began to pour in for
depositing alleged balance of Rs.176/-.I told them that the alleged
balance was not at all payable as the same was charged for unsolicited
and unused services.
Some of the callers even threatened to block my services.
Few days ago I talked to some of your executive over and he promised
that no further call will be made.
But again in the bill for February 2016 the said unsolicited service
of "Ditto Lite TV" has been charged.And my outgoing calls have ben
barred.
First of all no charges can be arised for any unsolicited
servises.Secondly, if there was any dispute over this isue it should
have been settled.Moreover your company has several thousand Rs in my
security deposit.How could you disrupt my services so long as
substantial amount is lying in my security deposit.
Now I demand that y outgoing calls be restored forthwith.
The disputed amount on behalf o[censored]nsolicited services be written off.
And you issue me an apology for tis misbehaviour.
This is in addition to my right for seeking damages for the harassment
and deficiency in services.
If the dispute is not settled within next 24 hours I will be forced to
seek legal remedies at appropriate consumer forum.
Atul Kumar
Advocate.

Dear Sir/ Madam,

I need my incoming and outgoing call statement of the mobile numbers-
[protected]( from 01.01.2016 to 08.03.2016
issued the call statement).
Please mail to my ID [protected]@gmail.com

Iam from kerala but now iam staying in coimabatore and i have a roming idea sim card.Now lets come to the problem.i had a recharge of rs50 on 5-3-2016.on the next day, i saw my account with zero balance.then i called idea customer care(tamil nadu) and enquired about my loss.they said they took additional roaming charges by mistake and they told me they will refund my amount (about rs 26) within 24hrs.i waited and waited but it resulted in vain.i called them gain and they told me the same and they betrayed me again.but i didn't quit.i called they again and now they told me to contact kerala idea customer care and they gave me a number.i tried that no. and they told me to wait for another hour because they are having a problem with their system and after an hour i called them again.Now a person attended and he told he cant do anything and he said he will connect the line to his senior.i told him what actually happened to me and he just SOLVED MY PROBLEM BY SAYING "WE CANT REFUND YOUR MONEY ".He was telling that my network was in a bond with other network and that was the cause for my loss because it will take additional amount while roaming and he said he will disconnect the phone if im talking about the same issue..NOW TELL ME .did I had any mistakes ??or THEM??.in this way many poor people's money are being squeezed by idea.i wonder what's the actual difference between them and the robbers !!! Still Iam looking for my refund

Dear sir in my village there is no tower at all. There are weak signals of Vodafone, Idea & Airtel . My village population is 3000 and more, there are two school student strength is 500 plus one is Ashram school that is residential for poor people, There is no Hospital, or any clinic.

With in a range of 3 Kms there are three villages and population is 7000.

I am having a farm house and I am ready to provide land on lease to you.

I request you to provide network in my village, I contacted Mr. Vidhya Sagar of Tower Vision India pvt limited.

He advice me to contact Idea Management.

If you provide network then this will help student, Farmers and all.

I was using the number post paid [protected] for USB internet connection.
On 5 Jan 2015 i requested to disable the services on the number as i stopped using that but that request not processed on time and got the bill in Feb for that number.

I literally mailed nearly 10-12 times to customer care but not reply i even told on email to call me to clarity my doubt but i didnt get single call.
I escalated this to higher authority but no response from them too.

And now my phone [protected] services are deactivated due to non payment of bill for number [protected] although i paid the bill for [protected]

Unwanted billing charges of [protected] in the monthly billing of Jan 2016 on the 31st Jan i was travelling with my mother but during that time my mom had not make any calls but in the billing there was charges of 378 of for astrology calling to 055181 appear for duration of 42 minute. when i was calling customer care for complain of incorrect charges to 198 number they denied to take complain & told me that its was correct charges . & not listing to my request.

Hi Sir my name is Saurav Thomas Dcruze I have a complaint against idea. The number was [protected] and it was corporate connection, in the month of December 2015 I made a payment of 2500/- after I made the payment I started facing network issues in which I had called they customer care several times but no action was taken at all. More than half of the month that number I could not use it at all no calls and also Internet nothing was working properly. But still i made a payment in the month of January 2016 for the amount of 2000/- and that was the amount that was showing online when I logged into the idea account, after I made the payment they sent me a bill of 5500/- from no where. I called them and asked for a dispute and idea had refused to do so they just told me that we can not do it at all you have to pay 5500/- the customer care department people are extremely rude. Later I called them that I want a settlement where I can pay 2000/- they just told me that if you can afford to use a phone why take a connection and they were rude. When I told them I want a settlement then only I can pay, later they are calling my relatives friends and threatening them that if you don't pay the amount we will take you to court and the police will come and arrest you. The number that they are calling from is [protected], there is a lady who is calling and threatening them. Sir this is really not done at all. That lady who is calling is extremely rude and idea being a company threatening my relatives is not right. I would call this a harresment just harresment and nothing else. Sir please look into this matter am ready to pay 2000/- as a settlement but if idea keeps calling and threatening my relatives and friends like this then I will not pay them at all. Please sir I request you to look into this matter.

Thanks
Saurav Thomas Dcruze

I have already paid a huge bill amount of rs 7500/- for a one month for mobile no [protected] after that recovery executive told me that ur sim card will be disconnected, but still i m getting outstanding bill amount emails from ur side. Though i have cleared ur outstanding den y ur recovery departments are harrasing me . Plz solve dis issue otherwise i ll suit for mental harrasment

When i submit my address proof documents on idea service center at Feb 25, they requested to take new SIM card: reason is i am using my SIM card since from 2005.For below 2012 SIM cards they are providing new SIM cards mandatory. On that time i called to customer care Mr. Anjaneyulu spoke to me New SIM is not required just submit ur address proof, but at last he spoke to service center madam and told to me, actually new sim is not required, but she is telling they have conditions to give new sim card for below 2012.At that time i asked about my balance, he replied after activation o[censored]r new sim it will carry forward.
Now its above 2 weeks, there is no balance carry forward. I called several times to customer care, every one telling ur old balance is 282 rs/- and within one day the amount will be added.But its already 15 days.please help and take reaction on idea cellular

Please close my prepaid idea number with immediate affect as my mobile has been snatched.
Details:
Name - Devendra Kumar
Number - [protected]

07-March-2016,
Dear Team,
I am not happy with the IDEA Cellular. I never have this connection on my name and i am staying in Chennai, but some one have used my Email ID and wrongly sending E-bills on my personal Email ID. which is not professional true. I am badly hurt'd with this incident.

I am not a user of IDEA CELLULAR, I have not purchased this connection Account No. :[protected]
Mobile No. : [protected]
Mr. GURPREET SINGH
But i am getting these Bill on my Email ID
Bill Number: [protected]
Bill Date: 05-Mar-2016
Bill Period : 24-Feb-2016 04-Mar-2016
Service Tax No :AAACB2100PST007
Credit Limit:500.00

Kindly have a strict action against them.

These idea customer care is real crap. They close the complaints without even calling the customer. I have been on this mobile no [protected] from past 15 years and ported from Vodafone to idea only because of 3g and have been using idea from past 4 years. The data counters are not giving full one GB and Asking to boost the data. i n the month of Jan 2016 they have billed me 4700 with data counters showing usage of 8Gb!!!. Am not a new college guy to just use 8 GB of data. I have boosted 3g pack of RS 250 thire in a month and even after that they say I have used 8 GB which is a crap. Even in month of Dec they charged me more but I just paid the bill thinking I might have used. Now they have deactivated my no which am using from past 15 years. Even after several calls and complaints to customer care they don't have a proper responsible person to talk.
Some guy from idea called me and assured of revising the bill and never got back to me. I have decided to loose the mobile no but not to pay these cheap people. I have not subscribed for any social book but they are still charging rs90 every month. The networks they have are crap and the 3g is total waste. Vodafone 2g works better!!!. Lots of call drops and worst customer service people in idea stores.

Sir this is to complaint against idea cellular, that i have purchased a new idea connection before 1 year ago.
i was using that number for last one year. but on one day my sim card was lost and i visited to idea showroom, then i was told that, the number which i was using was not registered under my name and they cannot replace my sim card.
bye registering this complaint, i request you to please help me in changing my number id proof and help me to get my sim card replaced.

my lost number is [protected]
venkateswaramma

Sir my mobile no [protected] . I recharge it for 104 rs for 1 gb internet 28 days .but the company give only 300 and balance give talktime the company say that there is problem in teachinge so they can't give it but I am not satisfied I needed only data balance .but the company is not ready to give the net balance . How i solve my problem sir the customer care behavior is also not good

Unnecessary charge the amount. I have a document regarding this. I have talked several times from Customer Care but they are not ready to resole my query. Even his seniors not accepting their fault. I have moved from Idea to Vodafone. My previous bill from idea have some amount left to pay. They have made bill wrongly and not ready to accept it. Due to this my vodafone outgoing service and Internet has been barred.

Today I received idea bill and come to know they charged 306 as call charges for number 055181 which does not exist. I am old customer of idea paying 2000 bills per month why they are charging this false bill for old customer like me which makes me thinking to switch to other company or switch to prepaid .


I am really tired of complaining to idea customer care. I think in next some year idea will get shutdown due to this kind of fraudster deals.


10 07-Feb 17:38:36 055181 A 33:05 34 306.000