Idea Cellular Complaints & Reviews

Dear sir

my mobile no- [protected] name bhavesh parmer add-surat my mobile billing scheme rs.399/- so today my bill amount is rs.963/- date 11/03/2016 so. I not paying rs. 963/- and my mobile has a block and only in coming calls in my mobile and my internet 500mb free in my scheme and use mb 263mb so. I not satisfied your service i am not paying this amount. And don't send next month bill so i close in post paid my mobile number billing,

please give me response arly as today

Respected Sir / Madam,

We wish to inform you that, this is the second letter as you know the problem that how idea representative has given us offer and cheated us.

Recently, i am getting a call of tethering from[protected] representative she is telling that i will send my person if you will not pay the bill ) so bad tone she spoken, what do they think that we are uneducated people regarding the bill
amount as i said i will just pay the amount which i have used and till date you have not changed the post paid nos to prepaid as i request before . Now please change the post paid nos. [protected], [protected] to prepaid and your service is worst we are not satisfied with your service.

Regarding this subject when we contacted them, they did not response to us not even given a call and asked the problem and now they are calling for the bill payment .

We are ready to go legally as i said before. i will pay the bills which i have used with a week.

So, If once again the tethering call came from the ideal, I will go legally.


SUJATA G PUJARI
[protected]

Dear idea cellular,
my no. [protected] have been using idea post paid services just from a past 4 to 5 months which is in CUG of IDEA, what i found in this bill is a SMS -MT charges of 150/- for no reason, i find this happening with other customers, this is a kind of cheap trick played by your renowed service, please correct the same and issue the fare bill..if no action is taken by you the trust on you will be dissolved and i prefer switching to other network in no time...

My idea no will always renewed a service of icady tv and i deactivated it but renewed by idea service and cut money from account balance.
Custumer care give no responce about it.

My mobile number is [protected] i am lokking for port my number in other operator due to some network issue with idea i genrate upc code then they start to conveince me and activate a pack of rs 850 on my number without taking permission from my end...

Unlimited internet @199. When i recharged i got only 1.5 gb. Actually it was an fup(Fair usage policy) after 1.5gb @40 kbps. But i was charged after 1.5 gb. When i asked about that in customer care, there were ignoring me and not replying properly. On 4th march, the offer has changed but i recharged in 11th february.So please take some action against them.

I am totally dissatisfied with service of idea because after DND activation of my postpaid no. company will activate VAS service in my no. on date 10.03.16 about games club service & deducted Rs. 150/- so kindly request to you please refund my payment and adjusted in my march-april bill.
otherwise will be port my mobile no. in other company.
Thanks & Regard
Wasim Khan

Dear idea

Your customer care executive was RUDE, when I asked about the reason for my real problem, she had no explanation. She deliberately mocked me and disconnected the call.

her response to my main question was, in exact words-"idea ko apna keemti samay dene ke liya dhanyawaad, apka din shub rahe", I asked her again and she repeated the same line and disconnected the line. It's was like being mocked!

The call that I received this morning did not even address the key issue. I had mentioned above that if your customer care executive calls me, he/she should give me a specific answer to the question I asked above.I DON'T NOT WANT TO WASTE MY TIME RECEIVING TEN CALLS THAT MERELY REPEAT THE SAME THING!.

I am accepting the possibility of you being absolutely justified in my billing, but I just want to know the justification. In that respect-you have failed. Beyound that, the rude behaviour of your customer care executive had added another dimension of harresment.

let me add that I was completely calm composed in the entire conversation.

A customer care executive, willingly disconnecting a call means regards you are deliberately refusing to help the customer.

PS: MY SPECIFIC QUESTION WAS-' WHY DID I NOT RECIEVE AN 80% DATA USAGE WARNING SMS EVEN THOUGH IT IS MANDATORY AS PER TRAI NORMS' - no answers yet. I am really hoping to get an answer to this without having to go to the court.

pramod upadhyay 10march2016 i did recharge of rs. 100 of idea mobile no. [protected]. Payment was deducted from my bank account but phone was not recharged yet.

My idea mobile no. [protected]
I need last 2 month outgoint sms and call detail. please send my email
id [protected]@gmail.com.

Regard
mohan lal jharia

People try to pitch there idea products by calling from number [protected] and when i refused to take there language changes to abusive and they dont even respect. A strict action shall be taken against the same.
Our numbers shall not reach to these kind of people.

Hi, i using idea no. [protected] and it somehow a service activate by idea compnay without update me and its charge me 21*4 = 84 per month. i even dont know what kind of service is this. its service called JUICE UP.

PLZ REQUEST TO CREDIT ME ASAP.

I am a Idea Broadband user. I have been facing frequent network issues since the day I received the connection. Even if its working I hardly get the speed of 2 MBPs (200KB transfer). My internet often don't work in the mornings and evenings. At night after 12 it works well. Saturdays and sundays I face very slow internet and at time it didn't even work.

I am fed up with this and raised tickets a number of times. But the fix was never permanent. The very next day I faced the issue again. On last saturday (5th March 2016) I requested for the disconnection of services but they were not willing to, and they forced me to take a ticket instead. I agreed on the condition if it didn't work I want the connection to be discontinued. Since yesterday night (9th march 2016) my net is not working. And I requested for disconnection. They are not ready to accept the request. They are ready to take a ticket instead. Then they said I need to pay this month's bill to get the disconnection.

My plan is "Advance Rental". They are asking me to pay the full rent for the period 1st March 2016 to 31st March 2016. I am ready to pay the amount for the service I have taken. Not for the entire month which is yet to come.

Today in the morning I received a call from[protected] saying that I won a lottery of worth 25 lacs.they asked me to call a number which I didn't even noted.kindly give suggestions on what to di

I'm using idea postpaid connection.
I can't do 2g booster pack through https://care.Ideacellular.com.
It always shows a failure message.

Dear sir/mam
My idea number [protected] is dissconnected from three months and i payed a bill of 11500 and still after permanently dissconnected your company is making my dues amount.your company employee Mona gave me the waiver of 2800 of amount and said u dont hve to pay any more amount in future then how come again you people are generating my bills.you people lie every time and i will case a file against u all.i am not going to pay anymore now..resolve my issue soon otherwise i will case a file in consumer court.

Thanks
Mehul srivastava

I received a flash message with balance inquiry message(recharge with 109 Rs and get 300 local\std min free for 28 days).
I quickly recharged by no provided on same message.
the amount was deducted and i got only 190 min only. I called to Customer support & he said there is no message sent by IDEA team.

after long conversation with Arun(SDE), i realized, we are fool and not educated enough that can understand the message meaning.

i sincerely thankful to you if you look into this matter ASAP.

Idea postpaid Mobile No [protected] was disconnected by Idea on 22 January 2016. Despite that Idea staff is charging bill to the customer by self generating service request C1-[protected] dated 22 February 2016 for safe custody. No service request for safe custody of mobile after 22 January 2016 was submitted by me. This was complained to idea Bairagarh Mp during first week of Feb 2016 but has not been resolved till date.
Idea has again sent a bill dated 05 March 2016 despite mobile disconnected on 22 Jan 2016. Total cheating by Idea to the customer

I have locked my Idea sim card inadvertently and it is asking for a PUK code. My no. is [protected], kindly provide my PUK no.

Deduction of my main balance for internet without activating it .As i called for customer care the reason they are saying is that i have activated it on my own by sending a request of loan.how can i activate the 3g pack for a black and white mobile were there is no internet option even.