| Address: Mumbai City, Maharashtra, 40008 |
| Website: www.ideacellular.com |
I switched to idea network about 8 months back, since then i have paid all the bills and never my bill amount crossed more than 250 to 300 Rs. I had a 99 corporate rental plan with a 89 Rs data plan which was very cheap as my usage was also very less. But 1 month i experienced a issue of no network coverage at my residence. I lodged a complain with idea customer care, to which they responded saying it will be resolved in next 4-5 days.
The main issue was that i was not even getting one network bar near my residence, i had to go about meters away from my residence in a centralized location of mumbai to the nearby high road to get proper network and internet service.
Its irritating when u have a high end mobile phone and no network when u r home, it was very bad without any communication. This situation prevailed for 3-4 weeks, wherein i repeatedly contacted the IDEA customer care and every time i got a response saying in next few days it will be resolved.
One of my main topics of my complain was of the internet, as we all know now a days with out Whatsapp and Facebook is very difficult to manage.
So i was not able to use my internet for more than 3-4 weeks, then after getting so much frustration i decided to stop my IDEA connection and port to some GOOD network.
So i started the procedure of porting my number from IDEA, the moment i gave the request to port from IDEA, i got a call from IDEA saying-"Sir plz dont port ur number from Idea, we are providing u free 3G internet". I asked when i am not able to get the network, what will i do with 3G or 4G.
Then after once i was all set to port my number i got a msg stating that my bill amount has reached 2016Rs.
I was shocked and called IDEA customer care and there they gave me a answer that "sir due to internet usage the amount has been charged", i asked how can u charge this when i have already filed a complain of no network and no internet.
Then i paid 2016 Rs to the Worst network provided that is IDEA, never i exceed a bill of 250 to 300 Rs and when i am porting the number they r trying to get all money for next year too. "Hopeless "
After i ported to a very good network i was relaxed and tried max inform all my frnds to port the number from the Worst Netwroks -IDEA.
This didn't end here, after about a week after port process was complete, i started getting continuous calls from IDEA saying that i need to pay more money like about 2500 Rs.
And the people from IDEA started harassing me everyday by calling, since then i decided to lodge a complain against them.
Work network provider just with money mentality to lot customer's money.
!!!
Idea Cellular customer support has been notified about the posted complaint.
We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular