Idea Cellular Complaints & Reviews

Dear sir,
I have receving unwanted sms from your company by every minutes .It is distrubing me and filling my inbox. Please kindly help me to stop the sms.
Thank you

Dear Sir,

I am Upendra Kumar Singh Kushwaha from Udaipur. My idea number is [protected]. I have lost my mobile. Please block the sim card.

Today I got message from idea stating that recharge with 42 and get local idea calls 10p/min with 30 days validity.. but after recharge they gave 15p/min 7 days validity.. I call 198 they first told there is no offer for you and they don't have any information regarding that sms.. I told them to connect their superior but they can't. . Now this time they told me it'll take 24 hours to get activate..
They cheated..

Usman
[protected]

I am being charged again and again for no reason. I received the said Message "Thanks for giving your consent.You have been charged 3Rs for a day.Now, Dial any number and indulge in unlimited fun!"My balance of Rs 15 is already deducted and even after calling customer care no proper support is given

I have recharged for rs. 649 for unlimited idea 3g on [protected] mobile number.

No recharge was done but the payment was deducted from my bank account

the reference id is as follows;

fsbj[protected]ig0bokieb3

please resolve the issue immediately.

I lost my coupon no when i was scratch. My magic recharge coupon s.no. is [protected] 015446.worth rs 60.
My mob no is [protected].

This is my number [protected] i had recharged rs 199...But i have not get benefits and plan...

2 times i had recharges

plz refund my money of rs 400

I am using idea since more than 1 year. I always get monthly bill of Rs. 350-400. Last month i got marketting call for Idea for 3G pack, I also opted for it, but as there was no proper data connectivity, i asked to discontinue it but idea cellular customer executive did not informed me anything that after deactivating 3G pack i will not have any data pack benefit and i will be charged on data usage basis(Which has high charges). I was in impression that i only deactivated the new 3G pack, and will be continuing with my old existing 2G pack.
But after completion of billing cycle i came to know that my bill for this month is Rs. 972.43.
All this has happen due to half information given by the customer care executive. That executive should have inform me that after deactivating 3G pack, i will not have any data benefits and charges will be applicable accordingly, or else she could have ask me for continuation of my last old 2G data pack.

I called the customer care 2-3 times but didnt got the solution ..
I have written the mail to idear customer care but didnt got any solution..
I visited the Idea customer care center at Shankarnagar, Nagpur branch, but here also didnt get the solution...
Now, again toady when i am checking my unbilled amount for this month, it is again showing Rs671.40 for data usage, though i have not used data this month..
when enquired this with customer care center theyn are saying that this message is wrongly sent by the Idea server and he advice me to ignore it...
MY Idea mobile no is [protected]

Now, please help me to correct my bill.

I have been incorrectly charged with 199rs internet charges for January and February bill which I have not activated on my mobile number . Complained many times but no positive response yet.
Latest complaint no. Is C1-[protected] which was also closed without any solution.Sim card is on name: Jaykar Gokani, Vadodara circle

That I paid 248 for 1gb 3g data but inspite many complaints I am getting very slow speed, not even 2g data. your consumer service is very much unresponsive to the complaints and rude in behavior.More than a weak has passed but no redressal of the grivances..Now I am going to file a coplaaint in competant court if no remefy is hiven immediately.

Resp.Sir
i m using this no [protected]
from last few year i m using this number here i received the bill of Rs.612. i always receive the bill of Rs.250 to 300. but current bill is double. i m not using other plans like internet or other suppose u want to increase the it should be 10 to 20 %. but it increase more than 100%.

On 27/02/16 at around 12hrs I recharged my idea no. [protected] with rs. 58 to activate a GPRS offer as provided by the service provider after checking the offer as per their offer checking system. But they did not provide me the balance and validity period as it said. I contacted customer care person who denied to give me the said offer and told me that there was no such offer( rs 58 = 500 mb net for 28 days). Rather they gave me only 300 mb for 12 days.
Kindly see through the matter and take necessary action.

Hi,

from last 3 month back, i had used your services but due to non professional services churn to other operator & submitted all bills as well.

Still your company person gave threat to my family & myself due to this reasons today i had submitted the unusual amount which you putted on me .

Your team members done mantle refreshment & using abuse language with me, now finally i will attempt the suicide due to your behavior & deserted, decrease my respect.

I am not be able to see myself with a self steam.

Pls find the ref id:DL[protected], pls share the payment received, and do close permanent this number.

we are calling me this number :-[protected]

I have a issue regarding Fluctuation of 3g signals
i was called customer care 198 on[protected] mr. { AMITKUMAR} Attend me. I told him about my problam but he is not gave me proper feedback .
i was tell him there is network issue in my area then he to said to me i can not help you in this metter . and he disconnected my call .
this kind of behaviur is intolerable. i am waiting only 24 houre for your call after that i will fight Legaley and file the case on idea for customer financialy and mentaley harassment. finaly i am going to portout my no. my porting code is IW398822
i have 5 more idea no. in my home i will port all the no.and try to convence every customer of idea that portout your no from idea .


ADVO. VIVEK KUMAR SAINI
[protected]

I recharged for 552 rupees last month and got 3.5GB (2.5+1) data. I used approx 1 GB data and before the end of the validity of this data. I recharged with another 249 rupees for 1GB 3G data. After recharge it was only showing 1GB data balance.
For this i contacted customer care they are saying that they are sorry but they cannot refund the data.
they are saying that validity of two packs (3G) can not be added. But i have never seen any such information on their Idea website or any * sign saying terms and condition apply.
This is cheating from idea side. By giving unknown terms and condition they are stealing money from the consumers.

DND activated, I have requested to stop idea power flash messages but customer care (198) says they do can not stop sending flash messages from idea side, only option is to request mobile phone (Moto G) service center to block all flash messages in my mobile. I sent STOP message SMS to 58595 number to stop CBC flash messages ( don't know what is CBC flash means but for safe side I sent it) still no use, while typing & browsing flash messages are coming they are deducting money

I am Rajiv chalsey using idea postpaid no. [protected]..

As I have received another Number from my company, I thought to change my postpaid no. to prepaid.. On 25th jan 2016 Morning i have talked twice with Idea customer care no. with Ms. Meera Negi, she explain me that i have to visit an outlet & provide a request & after paying my outstanding & unbilled amount with requisites form within two days the no. will migrate to prepaid.

I have visited "Maa sales" at zanzir wala square Indore, First of all had talk with Mr. Abhishek kahtri, the person was so rude in responding, he told me that it would take 10 days to process, and my billing cycle is 27 to 27, they asked me for pay next 10 days amount with unbiled amount, but My question is if I am paying for total 30 days rental & unbilled amount .why should i pay for next 10 days if I am not going to use this number, ALSO he has not even taken my request to collect payment & NOT filled up the form & when I asked for give me the process they are saying In written under RTI, no one has provided me not even signed & acknowledge for my attached application & told me to go to Indraprasth Tower, Mahatma Gandhi Rd, branch .. In this whole operation they have taken my one hour just to have proper clarity which was still not there..

after visiting your this i had to Wait almost 4 hrs afternoon than in evening & they were asking me for 10 days of advance rental, after almost 8 hrs my number has come, they have taken from me monthly rental and 250 rs advance as compulsory fees for prepaid recharge, (the total was 1070)And said me it will take 8 to 10 days to process, On 27th my bill was generated & it was 56 rs which again i have paid on line, And the whole episode lots of time has been taken & they talked very rudely with me, .

this i have already mailed to appellate authority of idea in indore, & got the reply that my process will be completed in time line..

MOST IMPORTUNATELY I HAVE INFORMED THEM THAT IT IS THERE FAULT IF THEY ARE DELAYING THE PROCESS, & IF IT IS DELAYING BY THEIR SIDE HOW A CUSTOMER WHO IS NOT USING THE SERVICES IN THIS PEROID LIABLE TO PAY ACCORDING TO THEM..??

I HAVE NOT USED THE NUMBER SERVICE, NOT A SINGLE TIME, & ON 25TH FEB ONCE AGAIN I HAVE DROPPED MAIL ABOUT THE STATUS OF MY REQUEST.

THEY HAVE REPLIED ME THAT THE REQUEST HAS BEEN CANCELED DUE TO THE UNBILLED AMOUNT WAS NOT CLEAR, HOWEVER I HAVE PAID ALL THE BILLS EVEN FOR EXTRA UPCOMING DAYS WHERE I HAVE NOT USED IT, AND THEY DO NOT HAVE COURTESY TO INFORM ME NOT BY MAIL OR CALL OR TEXT, NOTHING PROCEED BY THEM.

AND SAME TIME THEY HAVE DISCONTINUED MY SERVICES .


MY QUESTION IS THERE PROCESS IS TO LAME THAT FOR PHYSICALLY APPLYING PEOPLE HAVE TAKEN ALMOST WHOLE DAY, STORE PEOPLE SO RUDE IN TALKING, AND IF THEY ARE DELAYING THE PROCESS BY THEIR ENDS HOW I AM LEVIED TO PAY, SUPPOSE IF THEY DELAY THE PROCESS TILL YEAR WOULD I HAVE TO PAY FOR UPCOMING YEAR, AND NO COMMUNICATIONS FOR WHAT THE STEPS THEY ARE TAKING TO PROCESS THE REQUEST.


KINDLY PROVIDE SOLUTION ON THIS .

Hai,

I am use IDEA postpaid number[protected] the plan 199/- with tax,
I can not use it properly because of net work issue i have already given compliant 4 months back but still now they did even give proper responds.

Dear Sir/Madam,

I have purchase new sim card no.[protected] dt.[protected], Rs.130/- for 3g internet pack.but till date my internet data not connet afer doing all veryfication process.
i have mailed at email id:[protected]@idea.adityabirla.com
I provide all neccessary details, the customer care gives following answar "We wish to inform you that the complaint regarding data services has been raised via Service Request number 1-[protected] and the expected complition date for the same is 2nd March 2016."

please consider my complain and do nessary action

Thanks & regards,
Ansari Ataul

I have discontinued IDEA cellular phone services with account number[protected] before about 9 months.

I had paid the bill and infact rounded off and paid excess Rs 0.40

Now the problem I am facing is every month idea delivery a bill by courier with a carry forward amount of Rs 0.40

It is waste a resources and also a cause of disturbance since the courier boy gets acknowledgement.

Please change your billing system and save us from this irritation.