Idea Cellular Complaints & Reviews

In my Idea no. [protected], On 30th august 2012 at 7.03 pm i get it recharged by Rs 68 tariff pack, 1/2 sec for 3 months (i have a proof that msg) but after that also when i call on any local number it is been charged 70 paise/min or more but why..?? I want all the extra money charged for calling back as soon as possible and please take necessary steps and see that when i have tariff pack then why it has been happened. Solve it as early as possible or i will complain in TRAI.

my idea net setter no.is [protected] subscribed under the 3G scheme,(Ketan A. Shah) I am not receiving the balance details of data charges at the end of the each session which they have promised hassle free services. I have several time called their helpline & also several emails, yet there is standard reply that the problem will be solved very shortly, yet till date already 20 days have lapsed but there is no further response..it is extremely vital for judging the download of software etc. kindly do the needful at the earliest, regards. contact mobile no.[protected]

CALL NOT ALLOWED
then i call second time customer care and after call they told me sir this problem is not repair via call you just visit our idea shop they can help you. tomorrow i visit idea shop and told her to problem he told me sir this is very hard problem so you wait for a minimum 19hrs to solve this problem. But this problem is not solved in 19hrs I AM VERY SORRY IDEA I DO NOT BUY ANY OTHER CARD FOR YOUR COMPANY AT-LEAST INFORM ME WHERE I GET RIGHT SOLUTION AND MY SERVICE IS READY TO USE. PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE BECAUSE THIS IS NOT ONLY MY PROBLEM ANY OTHER PERSON IS FACING THIS PROBLEM.

LAST PLEASE SOLVE MY PROBLEM (MOB:[protected])

i had purchased a new idea postpaid connection having number-[protected] on 30/08/2012….i had paid rupees 250 as activation charge and also submitted my id proof along with photograph and was promised by the executive that my number would be activated within 48 hours…..5 days have passed on n still my number is not activated by idea…..i mean where to go….these people would go to any extent in providing new connectiions and after taking money these guys just dont care about the inconvenince caused by the consumer due to their negligent behaviour….
here is the list of all idea executives along with their cell numbers involved-
[protected]- the person who sent message on my mobile number showing me the numbers available with him
[protected]-the person who called me and took my address (he probably sent his executive)
[protected]- the executive(mr.PRABHAKAR) who came into my office n took rupees 250 along with id proof n photograph
[protected]-this person daily makes excuses n says my number would be activated in 24 hours,his number was given to me by PRABHAKAR
I request the concerned authorities at IDEA to look into this matter as all this is bringing bad name to their company….also the consumer is suffering
activate my idea number [protected] asap
GAURAV(gaurav.[protected]@gmail.com)
alternate contact no. -[protected]

dear sar / medam


idea care sarvice pliz deactive my&story EA criket 11

my mo.[protected] (idea)

sir
i have been told by customer care that i will get idea-idea 10p/min and other 30p/min by a recharge of rs 11
i did it ..my balance was deducted but no benefit provided.then they say that it is not for your region
refund my money.help me .

Dear Sir/Madam,

I am Mathewkutty PS from Outpost jn. kurichy (kottayam,kerala).For the past 37 years am operating my business in the small village of kottayam.Now i started business with cellular recharging.
we are getting recharge coupons from one of the IDEA dealer in chingavanam(Kunnath IDEA Point).For the recharge convenience again we had approach Mr.Arun (Marketing manager,IDEA,phone [protected]) through our dealer for getting IDEA flexi sim card .but he refused to provide me the IDEA flexi service with some rubbish reasons.

So please kindly provide me the smoother service of IDEA(Flexi sim card).which will improve my business.

We expect proper solution for this.


My contact details

Mathewkutty PS
Outpost Thread House
Outpost Jn.
Kurichy Po
Kottayam
Kerala
PIN-686532
Phone-[protected]
+[protected]

Hi,

I am currently a subscriber of idea services and I had opted to port out of idea services and port in to "Airtel". I had send a port out request on 1900 and the unique porting number was generated "IP953871" dt: 20 August 2012. I had opted for port out earlier to this as well on 8th august but don't understand why the same as also not being processed.

I had opted for port out services for not only my number "[protected]" but also for the following two numbers a) [protected] & b) [protected] on the same day. To my surprise the other two numbers have got ported to "Airtel" and i am still awaiting the same for my number.

I fail to understand how is it possible that out of 3 numbers 2 have got ported out and my number is still pending. On calling Idea toll free customer care number they say from our end there is no problem and "Airtel" is saying its the problem created by "IDEA".

I would appreciate if the above is sorted out within a day else i would be forced to approach "TRAI" for this miss handling and also to consumer forum court. Please note that as this is the second time its happening and i happen to have the proof of both the same i am sure "IDEA" would not like to get this issue in public and pay compensation and customer harassment charges.

Look forward to your positive reply and speedy action.

Regards

anil bagri
mob: [protected].

I am using G.Dhanasekaran IDEA, prepaid number for my family use. In a day i get 5-6 calls from IDEA, stating value added service. Once you attend the call and close it, you are considered subscriped for the value added service.They will send a SMS, to reply immediately for unsubscriping the service. If you fail to respond, your money will be deducted for your inaction.
I have called Idea customer care about the policy of subscribing policy for value added service, they refuse to answer my quoestion and disconnected my call.

Can a service provider consider subscription, just attending their unwated calls? Do i have to send SMS immediately for unsubscriping?

They just take money from many customers without their knowlwdge? It is not CHEATING, just LOOTING ? VERY BAD IDEA.

Where as with other service providers , customer has confirm by SMS for subcription.

Idea Coin box recharge problem due to not available in voucher. If any online recharge facility available pl inform to me.

I have an Idea cellular connection that I have been unsuccessfully trying to recharge online. I have made several attempts to do this over the last 2 weeks and every time I get the message saying (latest attempt on Sep 1st 2012):

Your payment is successful but your recharge has failed due to technical reasons. The amount paid by you for this transaction would be returned to the account from which you have made the payment in eight working days. We sincerely regret the inconvenience caused.In case you face any issues, please contact customer care. Your transaction id is 15637838 and reference number is MICI[protected].

I have also raised this issue with Idea directly - but all I got was a document telling me the procedure for online recharge (which is actually the same process that I have been following)

My complaint here is that I want Idea to look into this and fix their website mechanism accordingly - as this is causing a lot of inconvenience. Attaching screenshot of latest error message I got for your reference.

i am customar of idea cellular last two month, maintaining sufficient balance, suddenly one day a massage came that "thank you we have received your request for service IMS , i even not know any thing about what this IMS actually is, but they deduct Rs36/- instantly, after two day again a massage come "your talkies has been activated . amount charge Rs 30/-" now i talk to their customar care , somebody tell ' as you send request so we have activated such seva' as i said early i don't know at all about those facility so there is no question of request, again said please they show my request to active those services, otherwise they should stop such activity , kindly take step

sir,
my mother is 66 year old and from last 4 or 5 day she received miss call from idea no [protected].
will you help us to get name of the owner of above no.if this not possible then call you to this no & tell not to send any miss call in future.otherwise we have to go to police.my mother no is [protected]

Hi this is Satyendra,
My problem is regarding the cellphone I purchased from Vedanshi communications, 57, Corner shop. 10 No. Market, Arera Colony Bhopal. The phone I purchased manufactured by ZTE corporation imported by Idea Telesystems LTD, Model - Idea 3G smartphone Blade, by date 18th june 2012. From the date of purchase the phone I continuously facing the problem in phone's keypad which is not working and there is a spot in TFT screen. Also facing problem in phone's loudspeaker and gravity sensor which is also not working from that day. I educated to the vendor from where I purchased the cellphone and got an assurance reply that problem is just a minor and would be resolved by our service center within a day or will replace your phone. Now one months has been gone through I suffering the issue that is not resolved yet. They gave me free 3g data for every 3 months of 2GB which I'm also not able to use the benefits of the same. Now they are saying to wait one more month. Ideally the company should provide me another phone for the same one as per the policy because I got defected item by company side and it's not my mistake. But even I tolerate and waited till the time they assured me. Now I do not want any resolution cause If I got a defected piece of mobile unit then I should get the benefit of replacement either from the company end or from the vendor end. Cause I invested my money for the fresh piece of mobile unit not for the defected piece and I value my money as well as time too. The cellphone details are, IMEI: [protected] and EAN:[protected]. I'm requesting to the authority to please kindly check and do the need full regarding my issue because I feel irate of the services from the Idea cellular.


Regards
Satyendra Mishra
Mob:- [protected],[protected]
e-mail: [protected]@gmail.com

मैंने अपने पोस्टपैड कनेक्शन का बिल 1150 रूपये फ्लेक्सी द्वारा भर कर trangiction नंबर आईडिया के कॉल सेंटर पर[protected] को बता दिया था ।आईडिया कंपनी द्वारा[protected] को complaint बना कर मुझे बताया की आपकी सिकायत 25 agust तक दूर कर दी जायेगी लेकिन मेरे पास न कोई कॉल ओर न massege आया ओर मेरे nomber [protected] की outgoing व incomming सुविधा[protected] में बंद कर दी ।मेरा ये नो. पिछले कई सालों से है ।

I want to know how to get compensation for Idea worst services.They have been detecting my balance all the time .Now they have detected again Rs 24 in the span of less than one day.I don't want any of their service ever.Block all the services and refund my money at the earliest.I have never contacted them for any service. Never activate any service ever.My Mobile No - [protected]

This is the third time, I am complaining here because my problem has not been sorted out. I bought 3 no of idea with the assurance of CUG that if we call on these three number, no charges will be given. Then since, I have been paying. They are not willing to activate my CUG. These nos are [protected], [protected] and [protected]. When I called customer care to check whether CUG is activated on this no they said no. I asked them what should I do then? They asked me to go to idea Showroom. I went there 12 times for the past 6 months to add my no in CUG network. Idea showroom person said we cant do anything. Consult the person who sold you number. I am incapable to find him. Even I complained here thrice and Last time they wrote coment that services have been installed. But i got the bill on these nos. Again, I called customer care, they said cug has not been activated with these nos. I am really helpless. This is the third time, I am complaining here. They have not even called me once and they are saying I am not reachable. For the six month I have been paying amount on the sevices which I was assured to be free of cost.I simply want my give no to be cug network: [protected], [protected] and [protected].

When I got these corporate no they said calling on these nos will be free. Only then I took. Now they are not activating and charging bill. When I complained in 26 july here, idea wrote on comment that It has been activated. But its not indeed. When I again called idea customer care they said go to corporate office. I do not know how long i will pay bill for the services which I assured to be activated and free of cost.

Please, If you can do something, take a stern action on these...Because they write comment here to be done but actually it is not done. I am fed up. This is the last time I am complaining here with hope to get the problem solved....

One more thing, I am going to stop paying bill of these nos [protected], [protected], and [protected], if these numbers are not activated in CUG Network. Because I chose idea network only because of CUG Network. And it has been acheel heel. Therefore I decided not to pay bill either they install my cug network or terminate these numbers.
Gautam Jha
[protected]

Dear sir,

My name is Vinod kumar Mahajan punjab jalandhar, bhogpur my mobile number is [protected] idea i have not asked service provider activate dailer tone service they have activate without my permision they have cut my balance always please deactivate my service.

Sir,
I bring to your kind notice that wherever idea cellular coverge fails their shared network Vodofone coverage gives benefit but the name
vodafone will not be displaced. They only display Idea name. Therefore, customers like me will be alert on call rates.
This raise to direct suffereings to the customer and gives benefit indirectly to the network.

(on 27.8.2012, at 8.31 P.M I suffered as a fourth time.)

My sincere obligation is , ensure to display at all times if I were in the shared network coverage, say vodafone.
M.SUGUMAR,
[protected].

TO,

SIR,
i have take new idea postpaid connection from MNP(AIRTELprepaid TO IDEA postpaid).but now i want to cancle that postpaid connection and convert that no to prepaid .But the idea(company) gallary from TALEGAON DABHADE(410507) won't do that.they can't send hard copy of bill.

kindly help me.


SUNIL ANAND OVHAL
+[protected]