Idea Cellular Complaints & Reviews

IDEA announced 4 month free 2gb data plan internet service with some earlier sold Nokia Lumia 610 handsets (Click here to see their advertisement http://goo.gl/xWupp). I bought a handset on 20 July, 2012 but still money gets deducted everytime I use internet service on the handset. I have made numerous calls to IDEA customer care but they seem not interested my problem.

IDEA complaint number: 1-[protected]
Nokia complaint number: 1-[protected]

I don't have call recording of customer care calls, but I do have my emails to them. Below are the mails I had sent to IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com

[protected] Mail 1 (on 21 August[protected][protected]

Dear IDEA Customer Care Official,

I'm ***** Jawale from ***** and I have IDEA prepaid card since
4-5 years. More than a month ago I bought Nokia Lumia 610 mobile with
which IDEA is providing 4 months free 3G service (advt. attached
herewith). Since then I have made 6 calls to IDEA customer care
regarding activation of this service but each time I get the same
reply "We are working on it".

IMEI Code of my handset: [protected]
My idea cell number: *******897
SIM ID:[protected]
Device ID: e257a4e9-fb6d9b50-31567f7b-0v33a51b-6fbca912

Please note -
1. I have not used any other SIM card other than my own in the lumia
handset till now.
2. I had cut the handset seal myself so there is no question of
anybody else using this handset before me.
3. I have made many calls from this SIM before 30 September 2012. This
date seems to be the date until which this offer is provided.

Idea should provide this service without asking me to contact NOKIA,
as it is your responsibility that the service should get activated.

I request you to do the following
1. Check which SIM card is associated free 3G service with the
aforementioned IMEI number. If the number is different from my IDEA
number, I will have to additionally contact Nokia customer care.

2. If there is no SIM card associated with my IMEI number please
active the free service on my handset ASAP, and inform me via
email/phone about WHEN it will be activated.

3. Let me know if you cannot activate this service, I will contact
other service providers who are providing the offer.

Thank you.

[protected][protected]Mail on 23 August,[protected]
Dear IDEA Customer Care Official,

Please let me know if you have taken any actions regarding my mail below.

Thank you,

[protected][protected]Mail on 25 August,[protected]
Dear IDEA Customer Care Official,

May I please know if there has been any action regarding my below mail
dated 21st August, 2012. ?

[protected][protected][protected]------

Then I get a call from them on 28 August. One person (forgot his name) tells me that he needs to discuss it with his colleagues and he'll get back to me after that. But I did not get any call after this from them.

[protected]-------(Mail on 30 August,[protected]
Dear IDEA Customer Care Official,

Thanks for calling me 2 days before. I would like to know if there has
been a follow-up on this issue. Please inform me as soon as possible.

[protected]------(Mail on 4 September,[protected]
Dear IDEA Customer Care Official,

Please let me know the situation on my complaint as soon as possible. You had called and informed that you'll need to discuss the matter with concerned colleagues.

[protected][protected][protected]-------

Frustrated, I contact Nokia customer care. They kindly forward my complaint from their side to IDEA. But Even they don't get any reply from IDEA. Then I ask Nokia customer care person to send a reminder mail to IDEA. A few days after that I get following email from IDEA.

[protected]------(First mail from IDEA on 8 September,[protected]

Dear Mr. Jawale,

Greetings for the day!

We regret the delay in reply.

This is with reference to your e-mail regarding recharge benefits for your mobile number [protected].

We wish to inform you that the benefits has already been credited to your Idea pre-paid account on 22nd July 2012 and the same is reflecting.

Further, we would request you to kindly confirm us with the suitable date and time so that your concerns can be addressed and discussed to your satisfaction.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
[protected][protected][protected]--

What an audacity ! Money is still getting deducted from my account and they are saying "the same is getting reflected!"

[protected]Reply from me on 8 September, 2012)---

Please call me tomorrow or Monday morning by 10 am or so. Let me note that the service has NOT been activated on my mobile.

[protected]Mail on 10 September,[protected]-
Dear IDEA customer care official,

Please let me remind you to call me at *******897 regarding my complaint in the email sent before. Please call me ASAP.

Complaint in summary
Failure to activate free internet browsing service on or after 22 July. I have been paying the cost of internet (you can check my Idea account) while using Idea internet on my Lumia 610 handset.

I have also complained about this to Nokia customer care.

Thank you.
[protected][protected][protected]---

I am still waiting for their reply.

Dear All,

This has for our kind reference, customer user cell no. [protected] using Idea prepaid cellular services since last 6 years, but now I too much afraid from idea services regarding network & misbehave of the customer care executive. I send too many massages for port but still I didn't received port out code.For this problem, I contact to customer care, your customer care excutive hold the call and same as disconnect, even at last I talked with a senior. executive he told me contact your near idea showroom but the problem same as like it is. I politely requesting you, Please provide me port out code asap.

I hereby convey my best regards to Mr. Sanjeev Govil - Chief Operating Officer, Delhi & Haryana

Thanks & Regards.

Amit Gupta
Sent from my BlackBerry® smartphone from !DEA

Last Month Idea Activated a Service name "LOVE (Pick Up Lines)" With Out Any Information.

And When I Asked For Deactivation They Provide A KeyWork "UNSUB" And Send It To 54300

But When I Send That Code "Error Message Recieved as ' Invalid Keyword. Please Try Again.'

What What Will I Do.

Idea guys keep on sending messages about their offers.
Recently since 6 months what so ever offers they are sending is not just applying to a mobile number. They are fake. Their offers are irrelevant.

say, I received RV 25=35 Paisa per minute STD Calls for 60 Days, Kewal aaj ke liye.

And when you recharge, you will get this only for 30 days. This way they started making money. Ridiculous people dont know how to make money.

They just forget that keeping a customer retention is a big deal and they are just loosing it.

Every time they call and just deduct faltu ka money. people.

dont go with idea plans any more. And yes, dont ever take new connection from idea.

Dear Sir,

I am getting missed calls from mobile number [protected] unnecessary, Please Block all Calls and SMS from this mobile to my Voda Phone Mobile Number [protected].

Hoping for yours kind cooperation,

Thanking you,

Yours truly,

Shyam Sunder Sharma,
Mobile Number: [protected]
Email ID: [protected]@gmail.com
[protected]@gmail.com

I brought one idea net setter([protected]) for my sir on 6/8/12
and first recharge 499/-,after a few day it not working properly so i call
customer care 7 time in different ideas numbers(13/8/12 to 27/8/12) all
time replay from customer care executive's that our system busy ,onem time
network problem can solve soon,....etc. At last i 4/9/12 night 6.30 to
8.30 continuous call i got one answer ur supervisor signature miss match
and id is pending etc......also his number is noted his application,no sms no call till get about
this.he lost 5gb offer 6/9/12 also lost 1800+499 and next recharge needed
for next month. i already produced 2nd time id and photo. this not a fair
deal.plz consider my case as genuine one.
i hope speed replay about this.

Hi my name is Pravin Pawar I recharge rs250 in idea Sim card for validity date of 4th august 2012 but still my card is not activated I compliant 4 to 5 times in idea customer but they only told me wait for another 48 hrs but still my card is not activated please help me my idea Sim card no is [protected].

During scratching my idea recharge coupon of worth Rs 100 today, first 12 digits got spoiled and can't be recognised. Last 4 digits of the coupon are 6070 .Serial no.of the recharge coupon is [protected] . Kindly recharge my number as soon as possible,my mobile no. is [protected] and email id is [protected]@yahoo.in

Munish Sehgal

Hello..
i am a idea user.. my number is [protected].
I recharged with rs 10 today early in the morning..10rs paper recharge unlimited 3g for 30mins.
I didnt received any data.. whnever i try to open any site..connection failes..!!

sending of data is showing in Edge network..but receiving is not done..!

at aftrnoon i recharged again with rs 45..but same problem..
i am having balance more then 5+.
Also i refreshed settings..Switch off and switchd on..but no positive result.
so pls...help me..

Dear sir/madam,
I prabhat khare has complained 3 times to the idea customer care about the deduction of 241 rs from main balance on 4/09/12.but they are not shorting out the problem and not ready to give the deduct balance back.kindly do the needful.even they are not listening me properly.

From:
Sushil Manav, Staff Correspondent,
The Tribune, Chandigarh (based at Sirsa and Fatehabad)
To:
The Officer, Idea Cellular
Sub: Abysmally poor connectivity in Sector 3, Fatehabad and surrounding areas.
Sir,
I am an Idea customer since its inception and even before Idea came in to existence, I had been using services of its earlier avatar Escotel.
Ever since I have shifted in my new house in sector 3 in Fatehabad (Haryana) in July last year, I have been facing a plethora of problems, as the connectivity in the area is very poor to say the least. In the course of my journalistic work, I have to speak to a number of people, including politicians, government officials besides speaking to the news desk in my paper’s office. The moment I receive a call I have to run towards the road outside, so that I can fathom what the caller wants to say. Since, my idea number[protected] is the records of my office and also in the government directories, I am not in a position to use an additional number. All my requests and communication with your field staff has drawn a blank.
Five days back, I have sent a request to port my number. My unique porting code IH 626538 is still under process. However, watching an advertisement featuring Abhishek Bachchan “get an Idea”, I wonder, why cant I have a proper connectivity despite having an Idea ever since the cellular was introduced.
Regards,
Sushil Manav
[protected]
[protected]

I am a Senior Citizen. I am using a mobile connection of Idea cellular Service.My mobile no.[protected] and it is a pre paid connection. On 7.9.2012
i have received 4 sms vide 54300 at 6.44PM saying that i have selected a song & that has been activated with charges of Rs.15/ for 3 months as applicable.Sorry there is no record in sent messages in my set that I have requested a song.Then another sms vide 54300 at 6.58pm, another at 7.01
& 7.08PM all text are similar saying my request for dialer tone service has received and finally they have activated a Dialer Tone @ Rs.30/- per month.
It it simply cheating me. there is no record that i have send sms to them . They have done it intentionally to earn Rs.30 + 15 from me by cheating me in this way. Money is small amount but the way they picpocketed me is disgusting. I am a retired person with limited expenditure but I also appreciate
their beneficial scheme to recharge. In fact I have taken this connection very recently after bad experience with Reliance3 GSM service. B ut I dont
know whether it will the same process to pic pocket from consumer. I request your service to delete this Dialer Tone service from my mobile
connection immediately and return Rs.45/ with penalty for harrassing a sr.citizen abruptly. Hoping to find a solution from your side.
Gautam Chatterjee

Sir, I got a msg from [protected] that my mobile no. won 500000 ponds(GBP) in cocacola promotion held in UK in January 2012 and for claim it [protected]@live.com on 7th-Sep-2012,8.30am... So,how can I get it???

Respected Sir.

I wanted to port our my numbers from Idea to other Service provider. Everytime Idea is give me a different answers & delaying my port out. below is the email with details. Can anyone please look into this & help me to get my numbers port to other services provider?

I am getting undelivered email from grievance.[protected]@idea.adityabirla.com'; '[protected]@idea.adityabirla.com email ids, Attached email.

Gatishwar Malvadkar
Sent: Friday, September 07, 2012 4:45 PM
To: 'IDEA Cellular Ltd - Customer Oprs'
Cc: 'grievance.[protected]@idea.adityabirla.com'; '[protected]@idea.adityabirla.com'
Subject: RE: Your Idea Mobile: [protected] and [protected]

Hi

Why my port out request has been rejected, when I already paid my billed amount on 4-Sep-2012 22:20:44 amount Rs. 829 (Reference Number – MICI[protected]) ?
Attached payment details. My billing date is 4 of every month & I paid the billed amount on same day & date than why you rejected my Port out request?

Regards

Gatishwar Malvadkar

From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Friday, September 07, 2012 4:18 PM
To: Gatishwar Malvadkar
Subject: Your Idea Mobile: [protected] and [protected]

Dear Mr. Malvadkar,

Greetings for the day!

Further to your below email, we wish to inform you that your request for port out has been rejected on 5th September 2012 due to outstanding not clear.

Currently your account not reflect any outstanding, hence we requset you to reraised the request for port out for both numbers with valid UPC and necessary documents.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle

Disclaimer
For further information on your chargeable Value Added Services please dial 53503 toll free.
From: Gatishwar Malvadkar [mailto:[protected]@symantec.com]
Sent: Thursday, September 06, 2012 9:35 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Your Idea Mobile: [protected] and [protected]

Hi team,

Can you please confirm the probability status of my two numbers ([protected] & [protected])?


Regards

Gatishwar Malvadkar
Mgr, Lab Systems Engineering,
Symantec Corporation
www.symantec.com
________________________________

Office: +[protected] ext: 8938321
Mobile: +[protected] Fax: +[protected]
Email: [protected]@symantec.com
________________________________

From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Wednesday, September 05, 2012 06:21 AM
To: Gatishwar Malvadkar
Subject: Your Idea Mobile: [protected] and [protected]

Dear Mr. Malvadkar,

Greetings for the day!

We regret the delay in response.

Further to your below e-mail, we wish to inform you that as confirmed from respective department your request for port out for your mobile numbers [protected] and [protected] is under process and the same shall be processed shortly.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com.

Thanks & Regards,
Ketki Niranjane
Customer Service Team
IDEA Cellular Limited- Maharashtra & Goa Circle.
Visit us at: www.ideacellular.com

Disclaimer
For further information on your chargeable Value Added Services please dial 53503 toll free.

From: Gatishwar Malvadkar [mailto:[protected]@symantec.com]
Sent: Tuesday, September 04, 2012 10:11 PM
To: IDEA Cellular Ltd - Customer Oprs
Cc: 'grievance.[protected]@idea.adityabirla.com'; '[protected]@idea.adityabirla.com'
Subject: Re: Your Idea Mobile: [protected] & [protected]

Hi,

Can I know when my these ([protected] & [protected]) two numbers will get released from idea?
Regards

Gatishwar Malvadkar
Mgr, Lab Systems Engineering,
Symantec Corporation
www.symantec.com
________________________________

Office: +[protected] ext: 8938321
Mobile: +[protected] Fax: +[protected]
Email: [protected]@symantec.com
________________________________

From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Monday, September 03, 2012 08:09 AM
To: Gatishwar Malvadkar
Cc: grievance.[protected]@idea.adityabirla.com <grievance.[protected]@idea.adityabirla.com>; [protected]@idea.adityabirla.com <[protected]@idea.adityabirla.com>
Subject: Your Idea Mobile: [protected] & [protected]

Dear Mr. Malvadkar,

Greetings for the day!

We regret the delay in reply.

Further to your below mail we wish to inform that the request for port out is in process and the same shall be processed shortly.

Kindly clear the unbilled amount at the earliest for further course of action.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Ajit Sawant
Customer Service Team
IDEA Cellular Limited- Maharashtra & Goa Circle.
Visit us at: www.ideacellular.com

Disclaimer

For further information on your chargeable Value Added Services please dial 53503 toll free.

From: Gatishwar Malvadkar [mailto:[protected]@symantec.com]
Sent: Saturday, September 01, 2012 10:41 PM
To: IDEA Cellular Ltd - Customer Oprs
Cc: grievance.[protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com
Subject: RE: Your Idea Mobile : Number Port-Out [protected] & [protected][protected] and

Hi Ketki Niranjane,

Please release below my two numbers to port-out.

• ACTION – Release my below two numbers from Idea. I would like to Port-out these numbers.
• NUMBERS –
 UPC Code for +91-[protected] is – IZ118752 expiry date 09/09/2012 13:06:53 – Idea ticket number (not provided by Idea customer care, disconnects the line)
 UPC Code for +91-[protected] is – IZ523918 expiry date 14/09/2012 13:06:53 – Idea ticket[protected] – As per Idea customer care this will get release from Idea on 4-Sep-2012 8:00PM. (4th is my idea billing date, hope this will not get rejected due to pending bill payment on 4th-Sep-2012)
• REASON for Port-Out –
o Last 6 months I am following with Idea to fix the network problem at my House (Pimpale Saudagar, Aundh, Pune), but Idea failed to fix this problem.
o Hence I would like to port my numbers to another service provider.
o After multiple follow-ups with idea customer care till today, I am not getting proper reply from Idea customer support ([protected] / 12345). They disconnect the line without providing the updates.
o One of the idea Customer care replied saying my request got rejected “DUT TO OUT-STANDING UNBILLED AMOUNT” which is completely against of the TRAI policy. When I requested to him to transfer the call to Senior office, he disconnected the call. What a service Idea is providing to their customers!!! (Kya Idea hai sarji !!!!)

I hope now my request will get processed (as I am sending this request again through my register email id) till 4-Sep-2012.

Let me know if you need anything more from me to process this. It will be great help if you could send me the escalation matrix for all such issues.

Thanks in Advance.

Gatishwar Malvadkar

From: IDEA Cellular Ltd - Customer Oprs [mailto:[protected]@idea.adityabirla.com]
Sent: Saturday, September 01, 2012 8:31 PM
To: Gatishwar Malvadkar
Subject: Your Idea Mobile : [protected]

Dear Customer,

Greetings for the day!

This is with reference to your e-mail regarding port-out for your mobile number [protected].

We wish to inform you that kindly send the same mail through registered e-mail id for further assistance.

We greatly value your patronage and look forward to an opportunity to delight you.
Thanks & Regards,
Ketki Niranjane
Customer Service Team
IDEA Cellular Limited- Maharashtra & Goa Circle.
Visit us at: www.ideacellular.com
Or Call us on 12345 from your IDEA number for any query or request.

Disclaimer
For further information on your chargeable Value Added Services please dial 53503 toll free.

From: webmaster.[protected]@idea.adityabirla.com [mailto:webmaster.[protected]@idea.adityabirla.com]
Sent: Saturday, September 01, 2012 7:39 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Portability Pain with Idea

Customer Name :Gatishwar Malvadkar
Customer Mobile No :[protected]
Comments :I have problem with Idea network at my home (Pimpale Saudagar Pune)I did complained Idea from last 6 months & no results from Idea. Now I decided to Port my number to other service provider. Idea is not allowing me to port my numbers.************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

In uttarkashi, idea retailer are selling 3g net plans to to the customers, and but here in uttarkashi they open 3g network hardly for 5days in a month
I have complained to idea customer care but they never gives response even charging 50paisa per
Company is making fool o[censored]s..

Hello,
My idea number is [protected] and i am using this sim in my ipad for internet purposes. As my ipad supports only 3G sevices so I have activated 3G data plan for Rs 250/-.The problem is that it is not getting 3G signals and the service centres are denying this problem.It has been around 26 days since I am facing the problem. I have approached Idea sevice centre at Saket Colony but he instead of mending the fault conveyed that they attend only postpid users and not prepaid. I want my amount refunded or provide 3G services instantly.

Vedant Tandon
[protected]

MY NO IS [protected]. FROM LAST FOUR DAYS MY A/C BALLANCE WAS DEDUCTED .ON MONDAY IT WAS 200 RS .AND TODAY IT IS RS 3. WHEN I CALLED C C THAT LADY WAS VERY RUDE AND SHE DISCONCETED THE CALL WITHOUT LISSENING TO ME .PLEASE DO NEEDFUL IN THIS MATTER

I purchased Nokia Lumia 610 a few days back which has an offer of 2GB per month free 3G internet for 4 months.

After I got my handset and micro sim activated, I dialed Idea Customer Care to get my free 3G activated. The customer care executive told me that the offer is valid only with the sim cards that are bundled with the Lumia handsets.

Nowhere Idea or Nokia declares that this offer is valid only with bundled sim card nor any vendor sells Nokia Lumia handsets with Idea/Airtel Sim cards bundled with it.

Both Nokia and Idea/Airtel are duping the customers by giving insufficient information about the offer.

Please take necessary actions.

Regards,
Rahul Rao

I had raised twice Complaint with Idea cellular related to Roaming Charging which should not be covered as my number is Delhi registered number and its roaming free for NCR regions. My both complaints was closed the company stating the charges are correct and cannot be revers back. My office is in Gurgaon TCS DFL5 B building. I joined this company on April and for the month of April and May no roaming was charged by the company. I paid the rest of my bill to keep my number active. I called up many of time for get more information from the Customer Care but they kept my phone on hold for more of 25 min and finally I had to disconnect my phone.

1st Complaint number:[protected]
2nd Complaint number:[protected]

Company ppls are not able to provide me details of network I am receiving and is that the location of my office comes under NCR regions or out of NCR region? I want surrender this number but with compensation from the company. Please suggest what steps i have to follow.

R'gs
Prasoon Bansal
Mob: [protected]

My network is out of service from last 10 days, the problem is i ported out form airtel to idea and it was successful. After 3 days i was not able to make any calls and it was due to no service icon instead of network bar. i called customer care from my other cell no and came to know that my service was stopped due to negative verification, he took my re-verification request and i was told that my service will resume in 2days so i waited but 3 days passed there was no network on my mobile so i called again and got same answer it was due to negative verification, i asked my address details and i came to know that it was all wrong. lets see how this happened.
(Before porting when i was on airtel network i got called from idea and asked if i wanted to port into idea i agreed but i clearly told them that residence proof which i am going to give is my bank passbook first page and last page of same month, they said its ok and next day a guy came with a sim and took bank passbook copy in which my current address was printed and my passport copy and instead o[censored]sing my passbook address they used passport address which is now a ground because the place was vacant 3 years ago.)
now coming to the point i was asked to re submit my documents to nearest idea gallery which is in bhayander, which i was unable to do because i was not in mumbai. I called several times trying to explain my problem that i wont be able to submit my documents they said we can't help.
Next day i got call from Idea and apologized for inconvenience and assured to help with my issue, they gave me email address and i was asked to scan documents and submit on that mail id, i did it more than 3 times and there is no reply, now i am stuck with no service for more than 10 days. Only option is to go idea gallery when i reach mumbai resubmit document and call customer care for re-verification request overall it will take more than a week. One thing i didn't understand is why they ported in without verifying document and now they blocked my service. I am really frustrated from this pathetic network. i will be just waiting for 3 months and after that first thing i will do is port out from this network.
IDEA if there is little shame left do call me on my other number which i have mentioned below and try to solve this issue
Harish

[protected]