Idea Cellular Complaints & Reviews

Dear Team

I had Faced lots o[censored]nnecessary balance deduction for different services from idea company but every time i ignored that considering that by mistake that service might be started from my side. but on 13th September they started a service named pre -tones , when i had inquired in customer care they told me that I had given instruction on 9 pm , but when i checked call register in my phone there was on call by customer care at 9 pm.. I didn't argued much and instructed them to stop that service immediately they informed me that service is stopped from their side..But after one month again they deducted my balance for renewing that scheme.

SO IN SPITE OF GIVING INSTRUCTION TO STOP SERVICE THEY DIDN'T STOPPED IT AND DEDUCTED MY BALANCE AGAIN.

PLEASE HELP ME IN THIS CASE.

idea distributor(M:[protected])mere shop pe aaye or mughe [protected] no post paid diya plan 249 punjab or delhi roaming free ka done kiye,ab na to yeh plan de rahe hai or na yeh mera fone utha rahe hai,badi cheap dealing hai,main reliance ka 7 saal purana customer hu,mera no[protected] hai or all india roaming free hai,for good service reliance ko thanks or for bad service idea shame on you

call log list

Sir,

I am Karan Parbhakar and i am a idea user. I have 5 idea connection in my family ([protected], [protected], [protected], [protected], [protected]). I already paid my bill of [protected] but there are continuous call from your side by your executive name Tanya her no. ([protected], [protected]). She always used abusive language. She misbehave with our family ladies. Thats why i change all my no. in vodafone due to her misbehave.

please look in this matter as early as possible and revert back to me other wise i have 45 more connection of idea, and i will change all in to vodafone.

thanking you,

regards

KARAN PARBHAKAR
[protected]

My idea number # [protected] has been charged RS. 200 and more unnecessarlily . Called again and again to their cc service to register a complaint but no one has ready to resolve the issue. II'm totally dissatisfied with their service. Pls help me out on this concern.

Hi.....Everyone,

My complaint about IDEA Postpaid F&F, i given a number to activate under F&F offer which i can use up to 4 numbers, i called to Ccare & requested for F&F number activation, they forwarded number for F&F activation & said that next day after 4PM your number will be activated, Next day after 4PM i called for the status of my request,

I WAS SHOCKED WHILE LISTENING CUSTOMER CARE EXECUTIVE'S ANSWER, THAT IS THE REQUESTED NUMBER IS "NON IDEA NUMBER", IT'S A BLENDER, IDEA PEOPLE ARE WORKING AS MACHINES, NOT AS HUMAN, I BOUGHT IS FROM IDEA RETAILER & CC PEOPLE SAYING THAT NON IDEA NUMBER, CAN ANY ONE AGREE WITH THIS BLENDER SERVICE, I USED VULGAR WORDS WITH CC EXECUTIVE, BECAUSE BLINDLY THEY ARE WORKING.

PLEASE FORWARD THIS MESSAGE TO AS MANY AS POSSIBLE & SHARE YOUR EXPERIENCE WITH YOUR PRODUCTS RELATED COMPLAINTS, SO OTHERS WILL BE AWARE ABOUT ALL.

Regards,
It's Me,

& my Website is DigitalWalt.COM (Technology Blog, Computer Tips, Latest technology News, How to Guide)

Hi,



This is really bad to inform you that...my charges Rs 15 have been deducted unnecessarily by IZ-idea CMS service. I have not downloaded any thing from or activated from this site. Will I get my charges back?


Kindly please take severe steps for the same and henceforth don`t do this without any approval. Please call me regarding this or revert me on my email [protected]@rediffmail.com


Thanks & Regards,
Ashwini Kunder
[protected].

My mobile number is [protected]. From morning 5:00 on 10/10/2012 i am not able to make calls to anyone. Enquired in callcentre but got a reply that i need to check the SIM with other mobile. I tried with 2 different handsets but couldn't make calls even with those handsets. Not able to connect to even the customer care.
Mean while at around 12:00 noon i could make a call to one of my friend. after that again same problem persists. Not able to call any one. but can send sms.

Sir,
I have a Blackberry cell since last few months. I wanted to go for Blackberry Internet plan (BIS of 399). I got registered for that service and my balance got deducted of 399. After that everything is supposed to be free that includes Net surfing and downloading from App world. But still after that Idea people tells me that your data charges are applied and ma balnce is going on getting deducted.
This is something totally not accepatble.
And a very rude behaviour from Idea care centre when i approached them at Law coolege road Pune

Mahendra P Bodas
803,Tower 1B ,Dheeraj Enclave CHS,
Behind KulaRaj Brodway Cinema
W.E.Highway, Borivali(E),Mumbai 400066
09/10/2012
Dear
Peheredar
Hi ! Good Evening!
I am regular viewer of Peheredar and I appreciate the Initiative taken by Peheredar
is a great Job .
Because of Peheredar I feel that there is somebody is there who take cares of the Consumer.
Unfortunately I am also one of the victim of such system and I hope Peheredar
will give me the justice.
I am availing IDEA prepaid Sim card with contact number [protected].
On Sunday 07/10/2012 at @ 6.30 pm I realized that balance on my Sim Card is Nil.
So I made the recharge of Rs 251 /- through Credit Card On IDEACELLULAR website.
Immediately on my cell I got the SMS of received Rs 251.
After some time I checked the balance was not added to my Sim Card.
On the next day also it was not added so I called up IDEA Customer Care NO 12345
For given for IDEA sim card users, I was told that they do not have such a plan so this
recharge is not valid, so I told them then Please give me money back , they said no it can
not be done.
I was shocked and felt that I should write it to you so that there will not be more such victims.
Unfortunately and since amount is small I did not preserved the on- line payment receipt or SMS.
I totally accept that mistake is from my side but then I should get back some refund.
I request you to please look into the matter and do the needful.
My alternate Contact No is [protected] and mail id is [protected]@yahoo.co.in
Yours faithfully
MAhendra P Bodas

I'm Ravi my nu [protected] in idea use 2G net plan rs 98 all month after 4 month speed minimum 80kbps revived . I use continue net plan all mount but speed slow slow down last 2 3 month speed received only 10kbps many time give complain by mail id ccare.[protected]@idea.adityabirla.com but not resolve my problem but company ask resolve you problem
I use net this month date 7.10.12 my net balance 170 Mb and use net but not dudction in net balance but deduction in main balance rs 23 i ask customer care why balance dudction company give answer u use 3g net I ask my plan 2g and not end validity why give me 3g network and my mobile use automatic network and not future my mobile network mode so give balance refund but company not help me
and many time send SMS PORT [protected] but not received UPC code
So help me

namaskar
name- manoj verma
Complaint of idea number-[protected]

Mera naam manoj verma hai main ek idea ka post paid number ([protected]) use karta tha jiske august ka bill me idea cellular walo ne 100 rupees wap download ka extra dal diye jo mene kabhi download bhi nahi kiya mene idea cellular me phone karke 2 baar inform kiya ki me ye extra 100 rupees nahi dunga or maine apna bill 100 rupees kam kar ke pay kar diya. to jab september ka bill aaya to idea walo ne 50 rupees fine laga diya or mera no band kar diya to main request karta hu ki mera no suru karwa dain main september ka bill jo lagbhag 400 rupees hai main 150 rupees kam karke 250 rupees pay karne ko tayyar nahi ho jo 150 mene use nahi kiye main pay nahi karunga mari help kare thankyou

Manoj verma
Mobile [protected]

i had activated a tariff worth rs.47, for which, idea-to-idea 10paisa/min, other calls 40paisa/min valid for 2months. but i'm not able to use the tariff and my call charges are as high as 1rupee20paisa/min. icalled idea customer care and complained 6 times. everytime the concerned SUPERVISOR used to give false assurance, telling that my problem will be solved in 24 hours. but my problem is not solved.. i've lost more than 100rupees of currency from past 25days due to this problem. THE IDEA CUSTOMER CARE IS NOT SOLVING THE PROBLEM INSPITE OF COMPLAINING 6 TIMES. please help me, i'm very disappointed...

I have idea netsetter. Which is third class in every category. Here are some problems that I am facing few days back:
1. It will not connect most of the times. If you connect it to 100 times then it will connect for 5 times.
2. As soon as it connected to the internet it will show the message 'The device is disconnected or unavailable', though device is connected and available.
3. I have used every trick uninstalling and installing that ridiculous piece of software, restarting my PC, cleaning up my history and all such stuff but the response is same.
4. I have been using it for since one and half years, but it didn't run for single minute satisfactory, it is fact.
5. Here is next interesting fact about it. When you connects to internet after some time your speed will become very slow. And that it instance if we click on the internet button on its yellow colored interface the speed will suddenly increase and opens the homepage of idea, but as soon as idea page opens the speed goes to below 5 kbps. It is not joke but true fact.
6. There is also problem of network. You will not see any kind of network sometimes.
7. It doesn't matter how much money you are wasting it doesn't give you speed above 40 kbps.
My advice:Don't buy such third class service provider's service. You will definitely end up in mess.

I am user of Idea Cellular mobile since last 16 years. Initially it was prepaid and from four months it converted to post paid. But from inception company is harassing me and not giving bill regularly. Only send massage one day before due date and delay is caused to pay dues they disconnect services. I have paid charges yesterday but till today service is disconnected.

i started my sms pack on 2nd september 2012 this is a auto renewal pack of rs56.
after 1month on 2nd oct 2012 at 1:30pm i recharge my idea account by rs 56 nd i got conformation msg for this pack.
at 3rd oct i send sms to my friend that time i saw that they cut rs 1.50 from my talk time for the sms after some time i send 2nd msg but that also have same thing nd after i complain in idea cellular they are not response me well nd also cut my phone nd take 50p. for the call so i want to file the complain.

Today morning i received a message saying that i have been subscribed to NEWS with a deduction of Rs10 for day 1 and Rs1 for rest of the days.

On calling customer care they are saying that i had subscribed it last night myself so they are not going to refund the balance.

This is the 3rd case that has happened with me.

This is a big fraud with all the customers that the cellular company is playing since a for single subscription they deduct Rs10 which i suspect they do it from their end without the consent of the user. On calling they apologize and unsubscribe it but do not refund the money back.

Details IDEA cellular
Cell No [protected]
Customer Name Sambeet Patnaik

Hi,

I have facing patetic service from Idea and I never thaught like Idea will cheat the custoemrs…

This is Corporate connection.. Release the Outgoing calls immdly..

My outstanding amount was Rs. 450/-and I have made a payment of Rs. 500/- and still my outgoing calls is not activated when I contacted custoemr care as per them we need to pay unbilled amount Rs 8500/- to release the Outgoing...

I wanted to convert my mobile from BSNL to Idea. I have the application together with passport size photograph to your Pudukkad (Thrissur District, Kerala) office about a month ago. They gave me an IDEA zim card and promised that BSNL line will be disconnected and IDEA line will get activated within one week. As this was not happened even after two weeks, I went to your Pudukkad office and complained. They said that they will look into this and advise me. However, after two weeks, today I got a call from them informing me that my application is rejected!!! This was quite unexpected. It appears that some carelessness has happened on the part of your staff. Now they are asking me to give a fresh application together with a photograph, if I want IDEA connection. I am very much disappointed the way I have been provided services by IDEA. I have now decided not to go for IDEA and decided to approach another mobile provider

last month i bought a new idea connection and sales executive gave me no. [protected] but after 2-3 days he called me & told me that its not possible to provide that no. so we will give you a different no. ie. [protected] i agreed then after 23 days he send a new sim for the same, then i asked him that dose he need my signatures again on a fresh form then he told me that idea company is not bothered about any kind of verification's and all, and even told me to have as many connection without providing any document or signature, but today i received two different bills from idea then i came to know that someone has got a new connection ie. [protected] in my name and address, surprisingly i called up their customer care , the executive who answered my call was very rude and arrogant & when i said him that i want to talk to any senior officer regarding this problem then he told me to go to idea store we cant help you ,then i again requested him to transfer the line but he rudely said - idea may call karne k liye dhanyawaad, now lets come straight to the point i am not liable for connection no. [protected] neither i had signed and applied this connection nor i have any other sim card. please look into the matter and reply urgently