Idea Cellular Complaints & Reviews

Misleading & fraud.
Idea cellular bill.
Unlimited 3G at rs. 950/ month.
Actually it only for 6 GB data.
Afterward speed is at 126 Kbps.
They are purely cheating.
Account no. 1.29711657
Mobile. [protected]
Month. 21 aug 12 billing date.
They posted an add o[censored]nlimited 3 G.

My Name Is Usha Rani

Cell phone - [protected]

I would like to block my prepaid SIM card as i lost my phone.

Please do so and confirm.

Thank you

sir

I have one number of idea -[protected] (ranjan kumar) i was send the request to idea for change the plane last five day
but till date is not change and call center employ told me is not possible and bill plane change after 23 months

please help and solve my problem

thank you

Ranjan Kumar
[protected]

My name is Jyoti Vishwakarma and my phone no. is [protected]. Since past few months the idea service providers have been activating undesired services on my no. on their own, although no such service is actually rendered. The service name is HASYA SARITA. I have first tried to deactivate the service on my own. Then after i complained about it at nearest idea service center, that is near chanchala bai college, jabalpur(m.p.), a no. of times but no relief was assured. In this process, every time i got my no. recharged, whole balance was deducted immediately as a compensation against the activated service. I stopped my no. getting recharged and then requested the customer care executive to sort out the problem as soon as possible. But instead of helping out, that person behaved very rudely and in an unjustified manner.After that I started receiving very offensive messages from the company no. 53434. I believe its the same customer care executive who is responsible for all this. Please help me out in sorting this matter and getting a valid compensation for the total loss incurred, that is of Rs.500.

I am a idea mobile prepaid customer vide mobile no. [protected] and enjoying Blackberry Services of Rs399/- per month. I have following complaint issues of poor service, breach of trust and misappropriation of my money by them:

1) To my surprise the company has in spite of deducting Rs399/- from my account yesterday for 1 month service which was valid upto 14/10/2012 have got disconnected on 15/09/2012 at midnight 12.49 am.

2) Further they are not having any actual functioning of customer complaint system as my attempts to contact 198 and other helpline numbers failed for 25 times.

3) They have taken Rs399/- from my account and still they have discontinued my service then whether they have mis approrprioated my money as they are again demanding the same ?

4) By discontinuing the servivce of customer they have breached the trust of customer which customer puts on them.

5) They have provided me inferior, poor customer service by disrupting my mobile service in between.

I pray to this honourable forum to give me justice by restoring my services, taking legal action against faulty service provider and compensation of Rs10000/- for loss of communication which I am facing right now.

Respected
Sir
I am customer of idea for past 7year. my no [protected].i have activated dailer tone for rental of 125 for 6months . On Sep 4 2012 my balanced deducted Rs.125+Rs.15=140. for the service.but the service were not in active mode so.I gave a complaint to 198.So they gave me C.no.SR.No1-[protected] on7/9/12 TIME 9.18AM .So it will solved the problem by 10/9/12 At 10.15am.But problem continue. Again it call 198 given C.NO.[protected] 12/9/12 Time8.45 AM.i had argue him to refund the balance if the service is not activated.So the Person Mr Bhasker Asure me it will refund and he register a request for deactivation of dailer tone. But on 13/9/12 I got reply that C.No.[protected] has been solve but they did not refund my balance. I Argue idea to refund balance and pay my compension for my suffuring.


Regards
Syed Khizer Ali

Dear sir

i have recharge 260 rupees but till date my internet plan not activeted yet, as per idea recharge benefit time is 48 to 72 hours,my recharge date is 9 sep
benefit not found yet


my idea mobile number [protected]

alternet number [protected]


PAY AS YOU GO 3p/10 KB

Handset Bundle Offer
MRP (In Rs.) Bundled Usage Additional benefit* Validity (In days) Charges after Free Usage
260 (For New Activations) 250 MB 2 GB/ month for 3 months + 10 local voice calling minutes / day for 90 Days 90 3p/10KB
259 (For Existing Customers) 250 MB 2 GB/ month for 3 months + 10 local voice calling minutes / day for 90 Days 90 3p/10KB
* Additional benefit would be credited within 48 to 72 hours post first call from Idea 3G smartfones

"Your subscription request for is already in Queue and it is being processed."

Every night at 11 pm without fail for the past 5 nights I am getting this SMS from 54300 which is waking me up from my sleep.

I had complained to Idea customer care 198 but they deny sending any SMS and they say that there is no such subscription request pending.

I am at my wits end what to do. I don't want to put my phone on silent mode.

i want to get rid of this service

I recharged my idea simcard for rs. 95 on my no. [protected] on 13/9/12 under transaction no.[protected] but the amout has not been credited to my number. please credit the mentioned amount immediately as 24 hrs. has already been passed . please kindly note and credit my recharge amount
- SC Gupta, [protected],bhilai

DearSir,

Today I switch Off my mobile ([protected] Prepared Mobile) at approx 14.30 hr and switch on it at approx 18.45 hr.
At 18.45 hr,
After mobile switch on I received SMS from Idea,
SMS from
IZ-ideaCMS :SMS details : Dear customer thank you for downloading joker special value pack2 from shot Formats. you have been charged Rs. 20.
SMS receiving time 16.10 hr but its actual 18.45 hr.
I never downloading any formate and my money deducted from my account,I talked to customer care but they reply me you downloading the formate its shows in their system.

I want to know that when my mobile is switch off how its possible to download the formats?
Are your system is curropeted?
Are your customer is nothing for Idea?
What I do for the same plz suggest me for the same?
Can i complaint to TRAI or consumer court or CNBC Awaaz?

Such type of mistake 2 time already happened by Idea in past and I complaint customer care, both time my complaints were resolved through customer care.

Thanks
Rakesh Rohilla
[protected] Same complaits I mail to Appellate Officer Gujarat

33R/SIR PLEASE HELP OLD COSTUMER OF CLIR SERVICE HOLDER LAST 8 YEARS ALL PAPER ALLWAYS SIGNED BY ADDL . I.G. SECURITY PRISON HARYANA This signed are valid but some officer now ingly rugged this matter and give me big harassment .as like attempt suicide .kindly save my life and activate my life no [protected]Please [protected]@gmail .com

heloo ser mere ko idea compny se 24/08/2012 tarikh ko +[protected] nomber se call aya tha aur tab mera mobile
card prepad tha tab muje compny valone bataya tha ke tum postpad karvao to tumhare sare local mobile call 30paisa aur idea2idea 10.paisa perminut ka char hoga lekin jab muje conformation call aya tab pata chalaki mera call charge 72 paisa all call he to mene customer car se bat kiya to muje sahi javab nahi de rahe vo boltehe ki tumane documant jama karvaye usse bat karo aur jab document jisako diya usako bat ki to vo bola ki tumhe jisane call kiya use bat karo
to meine compny me call kiya lekin muje nato javab mil rahahe nahito call karne vala insan to muje bevakuf banake idea valone mera connection postpad karvaya is tarah mujko chetra (FRUD)kiya he pleas sir meri sikayatko dhyan me lekar muje insaf dilaea

This is regarding 3G High Speed (Advertised 7.2 Mbps) . I took this useless 3G Connection nearly 4 months ago. UP TILL THIS DAY I NEVER GOT THE PROMISED 7.2 Mbps speed and surprsingly the speed never went above 2.6 Mbps. I wonder how they call this 3G speed connection. It is so hard to digest because the Kerala people are so well informed in Computers and Software frauds.Its high time we react to fraud companies that advertise wrong info and sell products showing wrong product features.

Besides the low speed issue the Idea connectivty and server failures happen almost every three days.
Complaints given are left unadressed.

My modem no is [protected]. Myself VijayaGopal.
I also would like to file a case with Consumer Court in Kerala. Trivandrum, personally other than availing your site help.

Kindly address my issue
Vijay. [protected] . [protected].

THIS COMPLAINT IS AGAINST IDEA CELLULAR SERVICES. ACTUALLY WHAT HAPPENED IS I HAVE OPTED TO USE THE INTERNET SERVICES PROVIDED BY THEM. AND IT ENDED AFTER SOME TIME. BUT I DIDN'T RECEIVE ANY MESSAGE AFTER THE EXHAUSTION OF MY DATA USAGE AND THEY COMPLETELY DEDUCTED THE ACCOUNT BALANCE THAT I HAD WITHIN FEW SECONDS WHICH WAS NOT EVEN USED FOR OPENING PAGES ON THE INTERNET. THIS IS NOT THE FIRST TIME I HAVE FACED THIS PROBLEM. I HAVE LOST AROUND RS.600 FOR SUCH LOOT BY THE CELLULAR COMPANIES. I'M FRUSTRATED BY SUCH NUISANCE. PLEASE PUT BREAKS ON SUCH ILLEGAL PRACTICES BY CELLULAR COMPANIES.

i recieved a mms but i cant able to open and it will expire in three days. I have seen that there is problem with idea service provider. I[censored] cant perform such things so why you provide the service. Its better if you shut down the organisation. GET AN IDEA SIRJI

muje shopkeeper nai 7.2 mbps ka data card bol kar 236.8 kbps ka de diya muje lagta ta ki iski speed itni kam kese aati hati hai tab mere friend nai check karke btaya to wo 236.8 kbps ka hi nikala uske baad bhi usne replacement ke liye mana kar diya uska bill bhi mere pass hai please solve my problem

Dear Sir,

I was using idea number -[protected] from last 4 yrs. This year in Feb'12, i asked Idea customer care to start 3G services on my phone.As per them they activated the same in Feb end and i got the message from that it will be started next day.
But this has not happened for next 2 months and i lodged atleast 15-20 no's of complaints on Idea customer care during that time.Evert time they were assuring...

IDEA announced 4 month free 2gb data plan internet service with some earlier sold Nokia Lumia 610 handsets (Click here to see their advertisement http://goo.gl/xWupp). I bought a handset on 20 July, 2012 but still money gets deducted everytime I use internet service on the handset. I have made numerous calls to IDEA customer care but they seem not interested my problem.

IDEA complaint number: 1-[protected]
Nokia complaint number: 1-[protected]

I don't have call recording of customer care calls, but I do have my emails to them. Below are the mails I had sent to IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com

[protected] Mail 1 (on 21 August[protected][protected]

Dear IDEA Customer Care Official,

I'm ***** Jawale from ***** and I have IDEA prepaid card since
4-5 years. More than a month ago I bought Nokia Lumia 610 mobile with
which IDEA is providing 4 months free 3G service (advt. attached
herewith). Since then I have made 6 calls to IDEA customer care
regarding activation of this service but each time I get the same
reply "We are working on it".

IMEI Code of my handset: [protected]
My idea cell number: *******897
SIM ID:[protected]
Device ID: e257a4e9-fb6d9b50-31567f7b-0v33a51b-6fbca912

Please note -
1. I have not used any other SIM card other than my own in the lumia
handset till now.
2. I had cut the handset seal myself so there is no question of
anybody else using this handset before me.
3. I have made many calls from this SIM before 30 September 2012. This
date seems to be the date until which this offer is provided.

Idea should provide this service without asking me to contact NOKIA,
as it is your responsibility that the service should get activated.

I request you to do the following
1. Check which SIM card is associated free 3G service with the
aforementioned IMEI number. If the number is different from my IDEA
number, I will have to additionally contact Nokia customer care.

2. If there is no SIM card associated with my IMEI number please
active the free service on my handset ASAP, and inform me via
email/phone about WHEN it will be activated.

3. Let me know if you cannot activate this service, I will contact
other service providers who are providing the offer.

Thank you.

[protected][protected]Mail on 23 August,[protected]
Dear IDEA Customer Care Official,

Please let me know if you have taken any actions regarding my mail below.

Thank you,

[protected][protected]Mail on 25 August,[protected]
Dear IDEA Customer Care Official,

May I please know if there has been any action regarding my below mail
dated 21st August, 2012. ?

[protected][protected][protected]------

Then I get a call from them on 28 August. One person (forgot his name) tells me that he needs to discuss it with his colleagues and he'll get back to me after that. But I did not get any call after this from them.

[protected]-------(Mail on 30 August,[protected]
Dear IDEA Customer Care Official,

Thanks for calling me 2 days before. I would like to know if there has
been a follow-up on this issue. Please inform me as soon as possible.

[protected]------(Mail on 4 September,[protected]
Dear IDEA Customer Care Official,

Please let me know the situation on my complaint as soon as possible. You had called and informed that you'll need to discuss the matter with concerned colleagues.

[protected][protected][protected]-------

Frustrated, I contact Nokia customer care. They kindly forward my complaint from their side to IDEA. But Even they don't get any reply from IDEA. Then I ask Nokia customer care person to send a reminder mail to IDEA. A few days after that I get following email from IDEA.

[protected]------(First mail from IDEA on 8 September,[protected]

Dear Mr. Jawale,

Greetings for the day!

We regret the delay in reply.

This is with reference to your e-mail regarding recharge benefits for your mobile number [protected].

We wish to inform you that the benefits has already been credited to your Idea pre-paid account on 22nd July 2012 and the same is reflecting.

Further, we would request you to kindly confirm us with the suitable date and time so that your concerns can be addressed and discussed to your satisfaction.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Customer Service Team
Idea Cellular Limited - Maharashtra & Goa Circle
[protected][protected][protected]--

What an audacity ! Money is still getting deducted from my account and they are saying "the same is getting reflected!"

[protected]Reply from me on 8 September, 2012)---

Please call me tomorrow or Monday morning by 10 am or so. Let me note that the service has NOT been activated on my mobile.

[protected]Mail on 10 September,[protected]-
Dear IDEA customer care official,

Please let me remind you to call me at *******897 regarding my complaint in the email sent before. Please call me ASAP.

Complaint in summary
Failure to activate free internet browsing service on or after 22 July. I have been paying the cost of internet (you can check my Idea account) while using Idea internet on my Lumia 610 handset.

I have also complained about this to Nokia customer care.

Thank you.
[protected][protected][protected]---

I am still waiting for their reply.

Dear All,

This has for our kind reference, customer user cell no. [protected] using Idea prepaid cellular services since last 6 years, but now I too much afraid from idea services regarding network & misbehave of the customer care executive. I send too many massages for port but still I didn't received port out code.For this problem, I contact to customer care, your customer care excutive hold the call and same as disconnect, even at last I talked with a senior. executive he told me contact your near idea showroom but the problem same as like it is. I politely requesting you, Please provide me port out code asap.

I hereby convey my best regards to Mr. Sanjeev Govil - Chief Operating Officer, Delhi & Haryana

Thanks & Regards.

Amit Gupta
Sent from my BlackBerry® smartphone from !DEA