Idea Cellular Complaints & Reviews

I am having issues regarding the activation of Blackberry services on my Idea number [protected]. I have recently ported my number from Vodafone to Idea cellular on 1st May 2012. And had requested for the Blackberry services (BIS 399 plan) on the same number on 2nd May 2012 at around 1.30am. The balance for the same got deducted immediately, but the service has still not been activated. I have been contacting the customer-care executives and their supervisors regarding the issue, but in vain. Finally, I wrote a mail to the customer care email id provided on the Idea cellular website. I got a call in response for the mail, but all of them have been just giving false assurances about the service being activated in 6 hours/ 8 hours/ 12 hours etc. due to some technical error on their side. If there has been no technical error for deducting balance for a service, why is there technical issues for providing the same service? Kindly help me with the same. Thank you.

I need details o[censored]ser alongwith address for June month, 2009. Mobile number is [protected]. Please send me these details on my mail Id [protected]@rediffmail.com

idea net setter modem no [protected] purchased from idea showroom at Thirumullavoyal at Chennai on 26 May 12. after two days services terminated with a messages from 51133 that submit documents. i have submitted photo ID, Residential proof, Copy of Pan card instantly. it appears that the showroom staff has not submitted the same to concerned authorities. it is unfair on part of Idea team to de-bar the customer for inefficiency of the staff specially when all charges paid in advance. kindly re-activate immediately.
On behalf of all the customers of Idea cellular, I wish to submit that necessary executive instructions be issued to the dealing staff to obtain all requisite documents in advance. later, if documents does not reach the concerned authorities the staff should be asked to ensure the same instead terminating the services of the customer and cause him inconvenience even after making the payment for such services. .

Dear Sir,

I having a Idea Prapaid mobile no. [protected]. I want outgoing call details of last mont on my email. [protected]@rediffmail.com

Regards,
Hanmant Bandgar

sir, (COPY OF THE E MAIL SEND TO MANGER IDEA , No response yet)

My name is Anil kumar MA, This mail is send to covey the bad behavior one of your staff named Shyam holding the mobile no [protected] and he is working in some agency of your good institution.
I am a customer of idea fron 2008 onwards while i was working at Malappuram , Agricultural rural development officer in agricultural and rural development bank,My mobile no is [protected].Last week while was out for family function at Calicut , the above mentioned person called me on sunday that i have some dues to idea and i should pay that bill on that day itself, otherwise he will disconnect my connection, and i said since today is a holiday i can pay by next day and i paid my bill as i promised and the matter was intimated to him, then he said i have some other dues in my data card , which my self was quite aware about that , and this matter i have intimated to idea office at Marakkar Buildigs at Trivandrum, since i presume it is false usage statement of 10 GB given to me. and i said that i need a break up statement for that bill, then only i will be able to pay this bill.
During the time when i took the connection i was admitted to the Amrita hospital for Liver transplantation after care procedure and i was sure that much usage will not come for me.
This was matter was told to Mr shyam also , and he said he will settle the bill for 2000/- if come to his office that day its self and i told him that i was at calicut and no body is there in my home to pay bill now and i can come down on May 5 th and clear bill.
But he did not agree and he said with in 10 minutes he will disconnect my phone , and language he used was that very bad like" IF HE IS WORKING IN IDEA HE WILL DISCONNECT MY MOBILE IN 10 MINUTES", what ia m telling you is that idea has got all rights to file a case against me in not paying the bill and for violation of contact between me and you good people, and this shyam dosent has got the right to disrupt my business activity and my family programs by disconnecting my mobile connection which is not over due.
sir , your good self may note that just because of his deliberate action he create ted many loss to me both financially (on line trading and property sale at wayand and most of all my transplant coordinator at Amrita could not get connection with me fix an appoint with the doctor in GI surgery.
Finally my last pray is that please don't do this kind of in justice to your customer , since customers are the most valued persons for a healthy institution .
My self is working for a bank in grass root level and iam solely associated with lending and recovery of that institution.I know the pulse of the people .


with regards anil here

i need my call details
Dear Sir,
My idea number is [protected].
I need my idea call detail time of 4 may 2012
plz send us this information at the earliest on my e mail id [protected]@gmail.com

Dear Sir,

An unknown idea no. [protected] is disturbing me from past 1 month, he is messaging me and threatening me. Kindly intervene.

Regards
Arun Kumar

I have been using idea 3g for quite some time now and am experiencing lower than 3g speeds on the network though initially the speed was fast enough not to look as if i m using just gprs/edge. its been this way since a month. and from 2 days i m not able to switch to 3g at all!!! not to mention cant use data network even gprs.

pls help!

I have a complain aganist idea....
I am idea pre paid mobile user my number is [protected].I have recharged my account with 25 rupees before some days.but now my account balance is zero. It is being cut for all in internet use.whenever I have recharge a 47 rupees internet card in my cell.tried calling the customer care for about 20 times but failed reching them.one time I reach customer care Mr sachin recived my call.but I m not satisfy with them.my balance is not recived return.
This is the worst service provider by them.daily 5 calls and message from idea creating disturbance.the customer care is full of waste if not reachable for customer ..

I advice for all the users not to take up idea connection which is a disturbing idea..

Thanks...
Arun gupta...
arungupta.[protected]@gmail.com

Respected sir/ madam,
Myself Dr.k.c.misra, has taken a idea SIM prepaid after giving valid documents as per their list. after few days services were stopped after giving few messages on phone, saying documents were not corrected and submit the docs to idea showrooms, that also i have done as per their rule but again the same thing. this is harassment waste time and unnecessary tension.
plz look in to this matter i r like me a lot of people will be benefited.my phone no [protected], my mail [protected]@yahoo.com

thanking you
Dr.k.c.misra

Got a 148 (2GB) data recharge on my phone. Amount still being deducted from the main balance. Called the customer care but they say that since you have done it in certain validity you wont get benefit of the Rs. 148 recharge. This is outwardly absurd. How am I being charged for a service that I didnt use. Kindly help me with the same.

Mohit Garg
[protected]
mohit.ece.[protected]@gmail.com

Hi
I am very much disappointed with idea cellular service.. in brief just I want to share you before 4 months almost I port over to idea one ever worst telecommunication service provider…. On first day of port I come to know that there is no network coverage of idea at my home..you will be surprise to know it is one heart location of NCR & just 100 meters far from one metro station then I contacted to network team of idea & I was very shocked after getting solution from network team that It can’t be solved & I have to wait for next 90 days to port out as law says.. since I don’t want to lose my phone no. no choice rather than wait..

I waited for 90 days even during this horrible time while want to use my connection I have to go outdoor any way I spend this horrible time…

On 17th April my invoice was generated on next day I cleared my all dues simultaneously forwarded request to Airtel to join.. but after 7 Days I came to know my request is rejected just because of overdue.. then I contacted to Call Centre then local office then routed to Head office.. finally come to know it was rejected just because of free GPRS usage where I have no fault.
After discussing all thing with HO guy Rohit Negi (Noida Sec-64 Office) I cleared my till date dues as well as advance payment also…which I was not supposed to do.
Once again I went to Airtel Office for fresh request.. now again same storey continues.. I am running after idea they rejects it without any proper reason then ask to process for fresh request..

Overall there is no sense of port for such meaningless idea service providers those don’t want to understand end consumer concern … doing all possible efforts still consumer is linger on idea..

No idea… No tension..

Pls. forward my request to concern department so that I can get rid of idea…

Mobile No – [protected]

Bhupendra Singh
Vaishali – Ghaziabad (NCR)

Name : Naresh Sharma
Profession : Advocate
Mobile No. [protected]
Dear Sir,
I am the user of Idea Prepaid services since last three years. I inform you that on[protected] my balance has been wrongly deducted of Rs. 12 by you for any Vas services activated. When I call to customer care (198) for knowing that why my balance has been wrongly deducted. Then I understand that any any pack has been activated in my mobile. This is for your kind information that I am not activated any pack in my mobile. And I have not received any call or message from Idea Celluar or I have not given any confirmation for start this service in my mobile. This is for your kind information that[protected] and[protected] my mobile is switch Off due to low battery. Then how I am received call or message form Company.

So I request you Please Check your system and refund my wrongly deducted balance of Rs. 12 as soon as possible.

Other wise Give the information to me for Number portability.

Yours,

Naresh Sharma

dear sir
jay bharat ke sath kahna ki


mera mobile no +91 [protected] (idea operator) he ,muje bata ye bina hi mere postpaid me store5 ki suvidha activate kardi he unhone jab mane bill ke bareme customer care me call kiya to unhone achese javab nahi diya or mere bill me 85 rupees charge kiya he ,sir please mere help kijiye ke wo paise muje vapis mile,me mere bill attach kar raha hu 22 number page dekhiye,
my email id : [protected]@gmail.com

I Purchased IDEA NET SETTER alsong with IDEA SIM two month before, my no. [protected], I recharge my this sim two days before online by 303Rs. 3G Plan Voucher, since that day my net is functioning very slow, I contacted over telephone no. of customer at indore also but response is not proper, I am totally disappointed from the services of IDEA, Please provide immediate solution.

Dear Sir,
I am MNP customer of the IDEA Cellular. My Mob. No. is [protected]. I am facing the service issue in Mumbai. The IDEA is diving MH and MUM in two parts and charging extra charges for roaming services. I don't understand Mumbai is capital of Maharashtra (a part of Maharashtra), and why Mobile Service providers separating from each other?

Because of such separating I am not getting the benefits which I will get in either part and loosing my money. Even IDEA don't have good plans which will give the Customers good service and benefits in case of such separation.

TRAI should make the rules for all the Service Provider and instruct them to make the suitable Plans for Mum and MH (together).

Thanks!
waiting for reply
Raju

Dear Sir,
I am MNP customer of the IDEA Cellular. My Mob. No. is [protected]. I recharged with Rs. 295/ (special recharge for local calling) for getting 1000 minutes free. When I got the message that the recharge is successful. I made the call and checked the balance and noted that the charges were deducted from the main balance and not the special balance. I called Customer Care (CC) for the confirmation where they informed that the recharge will be credited to my account after 1 hour, not instant. This is not proper service as i am paying for the instant services not for the later one. So I called on 198 to make the suggestion where the representative was not ready to take the suggestion or complaint against it. He informed that this is company product and we are not liable to take the complaint against it. Even he disconnected my phone mentioning that we can not take this complaint (and I am repeating this information) and disconnected.
I want to know that when 198 is dedicated to file the complaints and when service provider is not ready to take the complaints, what customer should do in this case, please confirm.
TRAI should notify this and penalties should be levied on the Service Providers like Idea Cellulars for delaying the services and rejecting the complaints.
Thanks!
waiting for reply
Raju

Dear Idea Team

I have been using an ideas network for almost one year itself, nowadays am facing lot of network issue in idea,Wherever i go am not get the full coverage, lot of congestion issue to get full coverage mean time am not able to hear the other end voice it's not clear. i changed the several handset even though am facing the same problem i find out problem is not in handset only with network, am facing the issue from the past three months itself and one more thing last week itself am hearing a IVR (computerized voice) before for all outgoing calls can you pl stop the IVR

Once again Dear idea team kindly provide a proper IDEA (solution) to sort out the above issue's

My name is Mikhail
Mobile no : [protected] (MNP idea)
Type of connection : Prepaid GSM

In my number [protected] i am unable to connect to internet...while connecting msg comes that there is no internet connection...2nd i am also unable to subscribe to dialer tones....i called customes care for both issues but they cannot give satisfactory answer....please solve both the issues as early as possible...!!

DEAR AUTORITY,
I WANT USE SERVICE OF IDEA SO THAT'S WHY I FILLED UP MNP-FORM AT IDEA OFFICE ON 09/03/2012 AFTER 7 DAYS I WENT TO IDEA STORE FOR ASKING FOR MY SERVICE THEY SAID ME THAT YOUR CARD WILL BE ACTIVATED SOON AFTER 3 DAYS I AGAIN VISIT IDEA STORE FOR SAME ABOVE THEY SAID ME AFTER CHECKING IN SYSTEM THAT MY CARD IS ACTIVATED BUT THEN AFTER TWO DAYS I FOUND THAT THE COMPANY TEMPORARY BARRED ME FOR INCOMING AND OUTGOING I ASK THE CUSTOMER CARE FOR THAT THEN THEY GIVE ANSWER THAT YOUR DOCUMENTS ARE NOT REACH TO US, THEN AFTER I ASK TO IDEA STORE FOR MY DOCUMENT STATUS THEY SAID ME THAT OUR AGENCY COLLECTION BOY COLLECT YOUR DOCUMENTS, AFTER FEW DAYS I AGAIN ASK FOR REMOVE BARRING THEN THE SAME REASON GIVEN TO ME THAT YOUR DOCUMENTS WERE NOT ARRIVED AT HEAD OFFICE, SO THAT'S WHY I MAKE NODEL COMPLAINT BUT NOTHING HAPPEN AFTER NODEL COMPLAINT, NOW THAY SAY THAT YOUR CAF(CUSTOMER AKNOWLEDGE FORM) IS NOT FILLED UP PROPERLY SO THAT'S WHY YOU HAVE TO PROVIDE DOCUMENTS AGAIN. I THINK IT IS BEYOND THE RULES. I WANT TO SHOW MY CAF COPY BUT THEY ARE NOT PROVIDE THAT FACILITIY TO ME NOW PLEASE HELP ME IN MY CASE AND PLEASE HELP FOR ACTIVATE MY CARD AND GET ME BACK MY NUMBER. I ALSO ABLE TO PROVIDE MAIL CONVERSATION WITH APPELET AUTHORITY. PLEASE DO NEED FULL AS SOON AS POSSIBLE.

REGARDS,
PARTH MEHTA
[protected]