Idea Cellular Complaints & Reviews

Hello....

My mobile number is [protected].
Few days back I got a number of miss calls from "[protected]" number. when I call back this number, no one response and call end up within 3 sec but they have charge for 45 rs. I have tried to contact customer care for 3-4 times but no one response.

I have purchase new IDEA Prepaid SIM Card (NO:[protected]) , address proof already given for my driving licence xerox but IDEA celluer not accept this proof , so again one more address proof PassPort xerox given please activated My mobile no ([protected]).



Regards

K.Subramaniyam.

my name is prem p pankaj idea mobile number [protected] disconnected since 9th nov 2011 even i recharged it on 2 days before by rs55 and made call through it but the customer care is saying that i have not inserted the sim for two months so that my number is disconnected.my number is so important.i was out of india as i am a mariner.
please resolve my issue and provide me my old number.
thanks and regds
prem p pankaj
[protected]

Dear Sir,

My Mobile No. is [protected] i was recharged my mobile for Rs. 150/- through online axis bank dt. 03-12-11 time 5.52 pm . The axis bank had debited for Rs. 150/- Card info PUR/IDEA CELL-BILLDES/MUMBAI/031211/12/2 . After that the message was received in my phone from IZ-IDEA CARE , your account have been updated. but my balance is not tranfer in my phone. i was talked customer care regarding this matter. but it was say no any transation have been done . pl. clear this matter.

best Regards
Amitabh Sharma

i purchased the sim card having no.[protected] on last 28/11/2011. but it is still not activated.requesting for early activation.

Today(02/12/2011) Idea Cellular has been reduced Rs.20 from my number([protected]) at 9:15am for GPRS services. They said, that was charged for content downloading from a pay per site but I do not go to a pay per site, I only surfed a free site more thant 3 minutes which should be charged from my GPRS account. This is their fault but they have not a mind on this. I also make a call to the wb nodal officer but he also said the same and blame me for this. They have not a mind on customer sayings.
So, I requested to the higher authority to make a review on this matter and take a action to rufund my account balance.
Thank you,

Dear Sir
Please note that i have prepaid mobile no. [protected] since 2007 services provided by Ideal. Before 4 Months Idea has asked to submit the documents of identification. I have submitted the document as directed by Idea My Shop. But after submitting my document the company has disconnected my mobile stating that you have submitted incomplete. then i have also submitted other required by customer care but till date my mobile is disconnected.
Thanks
Suresh B. Patel

Dear Sir,

Please find hereunder our complaint against Idea Rajasthan Circle for constantly rejecting MNP of our CUG numbers. We have generated UPC for our 75 CUG numbers still numbers are getting rejected without delay. To be precise I am enclosing a copy of the latest mail written to Idea expecting a response and speedy resolution of the process. I am writing to you hoping for facilitation at your end so that someone in Idea takes responsibility to complete our MNP process without further delay. We have all the necessary details to support our claim if you so desire in course of resolving the matter.


From: Subhasis Bhattacharya Jaipur <subhasis.[protected]@hrudayalaya.com>
Date: Thu, Dec 1, 2011 at 8:09 PM
Subject: Updated MNP status of NH Jaipur
To: appellate.[protected]@idea.adityabirla.com
Cc: Sumit Yadav <sumit.[protected]@idea.adityabirla.com>, Corpcare raj <Corpcare.[protected]@idea.adityabirla.com>, grievance.[protected]@idea.adityabirla.com, [protected]@trai.gov.in, VIGNESWARAN SAMBATHKUMAR <VIGNESWARAN.[protected]@vodafone.com>, Bidesh Paul <bidesh.[protected]@hrudayalaya.com>, Nitin Agarwal Jaipur <nitin.[protected]@hrudayalaya.com>


Dear M/s. Idea,

Kind Attn: Apellate Authority, Idea, Aditya Birla, Rajasthan

Please find hereunder the numbers with their present status as updated by Vodafone, it is requested kindly respond on the following over a mail

1. Why numbers are being rejected on pretext of contractual obligation? This is third time we generated the UPC codes but still the numbers have been rejected. Your representative told us we do not have any contractual obligation and we have no binding that should hold the numbers from being ported out. Still the enclosed list says it is rejected under contractual obligation.

2. What is happening to the remaining numbers marked in the list "Donor Remark Pending"? What are the reasons for the delay?

As you are aware we are under tremendous pressure due to this delay. We have lost on business as our patients opted other centres since the doctors, important facilitators in the process were not accessible. We have told you this many times in past to hasten the process and am reiterating as you may have forgotten. As you are aware our routine business is being affected due to snag in communication among our employees, clinicians and patients. It is causing difficulties in providing treatment to patients, responding to emergencies which is causing dissatisfaction and loss of reputation to the hospital. As a healthcare institution we have a larger responsibility to the society and lack of communication accessibility by our patients with our employees and doctors is increasing the divide by the day. Had you processed the MNP of our 75 CUG numbers quickly we would have lesser suffering and could many suffering patients been served in a better way. Will Idea take collateral responsibility any loss of valuable life? Will Idea take responsibility for the image loss of the hospital? Will Idea take responsibility to financially make our business losses good?

You were supposed to complete the MNP for all the numbers in the October billing cycles i.e. 21st & 31st. However your company took time till Nov 11th to complete the porting. Now our second month's both cycles are over and altogether 4 months have gone by since MNP process began and still approx 50% numbers have not been ported out. Therefore obvious question is why so delay and who pays? Even numbers which have been asked to be deactivated have not been done, no action was taken even after repeated reminders. No pro activeness shown to close those accounts. I am sure Idea has good answers reasoning the delay and it will take its sweet time to complete the porting of remaining numbers and similarly MCH will take its time and by the time it is approved we will have completed another billing cycle. I am sure you guys have thought you can take us for a ride and continue this process till eternity and extort money from us. So I thought of making it clear that we are not paying for any of our CUG numbers beyond the November 2011 billing cycle.

We had a time frame from you and we stood by all our commitments to clear your bills and also took responsibility to clear individual user (COIP) number dues under CUG which we have fulfilled. Still numbers are being rejected and the process intentional delay which i think is unnecessary. You have received good business from us and its a big account for your guys considering the hospital's reputation. You must have bagged good accounts citing us a valued customer and want to cling on to us therefore. Even people in the highest offices of Idea, Rajasthan like the Nodal officer and Appellate Authority and their representative who assured us of completing the process has failed to hasten the process. Should i take all your commitments are fake and your promises of customer delighted is flawed. I do not have access to your compnany's top management otherwise would have taken it to them citing them their hollow commitment made in their company's website about customer service. Hence it will be wise on your part to hasten the MNP process for the remaining numbers considering that the hospital will not take the liability of payment of any number (COCP / COIP) beyond what is reflected in the last month's billing cycle which ended 21st Nov & 31st Nov 2011.

Having said that i assume from my past experiences further delay, we will not hesitate this time to file an official complaint with TRAI and if required may take it to a level higher if our grievance is not addressed.

Thanking you.

for NH-Jaipur,

Subhasis Bhattacharya
Sr. Manager - Operations
NARAYANA HRUDAYALAYA
Sector-28, Pratap Nagar,
Sanganer, Jaipur - 302033, Rajasthan
Ph: +91.141.5.19.29.39 ; +91.141.313.8528
M: +91.9694.096.016
http://www.narayanahospitals.com/

Hi

This is vignesh B working in a software company in bangalore. Some idea cellular service person came to my home for verification for the eight sim cards which bought in my name from my home town address. I have not ever used idea sim cards in my luife tinme. What can i do for de activationg all the sim cards?. I have also asked that idea person to de activate all the sim cards. someone mis used my identity and got the sim card.
But that idea person did not deactivate that.
Pls guide me. My mail id is [protected]@yahoo.co.in

Dear sir,

I am shivanand my mobile number is [protected] i am using the idea network from fast 5 years. my complaint is every month i am recharging my mobile with 199. so according to plan the 199 rrecharge benefit is "idea to idea unlimited calls for one month". at each month i will get call from idea customer care saying that "recharge with 199 and get unlimited calls idea to idea one month free". so i will rrecharge at every month. but at every month the idea will play a game with me by giving this benefits only 15 days, when i called to idea cc they told that don't believe in our offer calls they are not correct and valid, if they are not obeying their own laws why do they make laws? so please provide me need full help.

Dear Sir,
I am Naresh chand Tikariha ([protected]) using idea post paid connection since march 2011. i used to pay approx Rs 275=00 since last 8 months,but from this month bill amount has been exceeded by Rs 1100=00 saying that i had used GPRS service (Same i used yet before also when I used to pay Rs.275=00).I got a call from the Idea representative regarding the immense use of GPRS hence the gross amount of Rs1100=00 to be paid immediately. when i refused them regarding this forgery , they disconnected my all Outgoing Call Services (even GPRS & Internet WAP services). This was stringently absurd from the IDEA Cellular firm.

So I came to the conclusion that; I have to close all services and account with the IDEA Postpaid connection with immediate effect, because its services are not satisfactory and trust worthy.

truly,

Naresh Chand Tikariha
[protected]@gmail.com

Hi,
I bought a idea prepaid card and submitted all the required documents including electricity bill, driving licence copy and photo. My connection worked fine for 8 days and then is suddenly put into temporary suspension. Customer care guy explains me that i have not submitted the documents.
My complaint is that idea company should not be disconnecting my connection when they allowed me my incoming and outgoing for 8 days. Dealer should be asked about the documents and not me. If they allow accounts to be activated without documents submitted then it is a threat to our national security as anyone can just buy a prepaid without documents and do what ever evil he wants to do. My idea number is [protected]. I am facing tempporary suspension of my connection from last three days. It is giving me lot of trouble as I already called my friends and relatives and gave them my this new number. Please look into this.
Thanks
Harpreet

i lost my idea prepaid sim card with number [protected] so i would like to block the sim card and prevent misusing it.
so please do me this favour

Dear Sir/Madam

I am an Idea cellular user. I got continuous calls offering me pre paid to post paid conversion and i opted for it. Since then i got huge number of calls till have submitted my document details and money needed for the conversion. I was told it will take 3 days for the conversion and its been almost 3 weeks. Today(28th nov) i got my prepaid sim got deactivated and my post paid sim is not active. So i am literally disconnected from the network by almeans. My parents got worried for like 2 hours because they were not able to reach me. I have been disconnected form the network more than 11 hours and still my sim is not active. This is very irresponsible. To make them understand the inconceivable caused and still causing and also to make them not to repeat the same to any one else i request you to suggest me a way so that they will remember. I ma even ready to take leave from my office to sue them.

thank you

Sandeep Mandava
([protected]-not activated yet)

In the last bill for few days when i send an SMS the receiver is receiving the same SMS for twice, i thought of it is due to some technical/network problem and it will be charged only once. but when i checked my bill i shocked to know that each SMS is charged for twice. then i called to customer care they were very rudely saying that it was sent for twice and it will be charged for twice.

just think... is it my problem? when i sent an SMS of below 160 characters for only once how do receiver receives the same SMS for twice without some technical/netowrk issue?
if you have some technical/network issue, you have to check and regenerate the bill, without doing that rude answering is not good...

Thanks
Suresh K.

It has been 15 days since I applied for idea MNP but I didnot get any message until now regarding porting.I already paid Rs.275 for the same.
First I contacted IDEA via email and there was no response. Then I sent mail to nodal officer, they responded that send us the scanned copies. I sent them and later no response.
Then when i called IDEA customer care representative, he said go to the nearest IDEA store. I went to IDEA store waited for 30 minutes and later he said that we cannot help you in it, you need to just wait or contact the person from whom you have purchased.
I had purchased it via connectindia website and VRITI Infocom has given me the sim. When i try to call them, the number was not reachable. I went to their office and the office was shifted to other place.
I was waxed up with all this and filling a complaint against IDEA.
Is it not their responsibility for the sim to get activated. I had IDEA sim too, if I dont have the sim may be i need to contact the sales person.
Hope somebody from idea sees this and activate my sim.
The scanned copy of sim card and bill receipt I received was attached.

Sir Please send me all call detail of my number [protected] on the date 27/11/2011

Sir,
Today(27/11/11) I have apply to activate Idea 2G daily GPRS plan of Rs.5 by dialing *800*5# on my number([protected]) at 11.21am, but its not in active mode, 1hour has been over but it did not active. The customer care authority said, they are facing so many problems for system upgrade and suggest me to wait but I still can't wait. Then I have deactivated it by dialing *800*222# . At evening I have checked out my balance and it shows Rs.15 has been debited from my account where it should be Rs.5 . The fault caused by them.
So, I want my 10 rupee balance as soon as possible.
Hope, u understood my problem and take serious step.
Thank you,

Hi Sir,
This is Ananda Ghosh from Kolkata. Please help me to solve the issue that my Number is [protected], This is used totally business purpose. Few days ago i transferred my Number From Airtel to Idea. One of Executive from MI Howrah maidan is sell this to me. And my number is also transferred properly from Airtel to Idea. and use the idea service for 15 Days. Suddenly from friday night all my incoming and outgoing calls are blocked without inform me.And nobody can able to contact me on that number. When i called customer they inform that my number is block due to the Documentation. So i just want to know if i have problem in documents how i port out from Airtel and if they find any problem why transferred my number without doing the verification? Now i am under big loss i am owner of 2 goods wheeler and cannot able to contact with my driver and nobody is also not able to contact me. I also called up to that person who sell this to me Name Dibyendy from MI Howrah maidan ([protected]) i called him 20 times but he did not receive the call. Now i want to take legal action for that please help me what should i need to do?
Please contact me on [protected] (this is my friends number told him to tranfer it to me).

regard's
Ananda Ghosh

To
The Cutomer Court
Date : 27th nov 2011

Respected sir/mam
I Omprakash SO Ramprasad( Vill: Telpura PO: Selakui tehsil : vikashnagar , Distt: Dehradun Uttarakhand India ) had purchased an IDEA sim ( MOBILE NUMBER: [protected] , SIM NUMBER:[protected]) . The mobile company was provided with all relevent documents and photograph still it closed my my sim on grounds of resubbmitting the documents . I humbly submitted the documents again to the company. Still after submission of the documents the sim is not working . Its almost one month of deactivation and resubmitting was done three weeks earlier .
This act of the company has created mental tension in me as i work very hard to earn even a single rupee . I even had put a 60 rs voucher in october in my sim but was unable to use it evenfor one day .
I want strong action to be done with regard to the complaint as we are the citizen of the country and NOT A TERRORIST ........why this thing is being done to us .
thank you
OMPRAKASH
SO Ramprasad( Vill: Telpura PO: Selakui tehsil : vikashnagar , Distt: Dehradun Uttarakhand India )
MOBILE NUMBER: [protected]
[protected]@gmail.com