Idea Cellular Complaints & Reviews

Hi Sir, My Contact Number is [protected]
Complaint 1:
I have Recharge with Rs.497 for 3G data usage. They have not Included 3g data from last 1 month. This Amount will be valid for 3 months and they are unable to solve the issue from 1 month. When i call to customer care, they are telling me about their technical problems to resolve the complaint status. Now from last 2 days, they have been avoiding my calls from connecting to the customer care numbers.

Complaint 2:
They are charging amount when i make the calls to the customer care, without connecting customer care executives

Complaint 3:
They have avoided me from connecting to the customer care.

Complaint 4: This is for my another number: [protected]
I have requested for Missed call alerts, but they have not activated this facility. They are charging me for this facility without activating the Missed call alerts. They did not given me refund, as they told i have given the complaint very late.

Please tell me, how can i approach for any kind of resolutions.
My E-Mail ID is: [protected]@gmail.com
Contact Number: [protected]

Hi Consumer Complain Team,

Kindly find below my email conversation I had with my Mobile Service Provider. Despite of my all efforst and follow ups, I didn't receive any support from them.

Request you to please look into this & kindly help me to come out of it.

Looking for your kind support.

Best Regards,
Pankaj Chahal
+[protected]



Idea Team,

I didn’t receive any response from your end. Hence, I m going for portability option.

Regards, Pankaj Chahal

From: Chahal, Pankaj
Sent: Tuesday, January 31, 2012 1:18 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Reminder 2- Clarification Required

Reminder 2.

Thanks & Regards,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 28, 2012 7:15 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: Reminder 1- Clarification Required
Importance: High


Hi Team,

Reminder 1.

Is Idea team looking into this case or do you want me to escalate this to Mr. Sanjeev Govil & Mr. Subbaraman Iyer from corporate perspective???

Thanks & Regards,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 21, 2012 4:44 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Clarification required
Importance: High

Hello Idea Team,

Further to my conversation with Idea representative (Pooja) on 13th /14th Jan that I should wait till my bill gets generated on 15th Jan’12.

2-3days back when I checked with your CCE then came to know I have been charged approx 5800 rupees for Internet uses (GPRS/Internet access) and uses show that I have used approx 284MB, which is not to acceptable to me at any given situation.

I need clarification/actionable on the below mentioned points :

- I didn’t send any request to activate any GPRS or Internet service to my number & have been using this number for last only for 3years calls & SMS services then how come it has got activated.
- Moreover, I didn’t receive any call/SMS from Idea that these services are active on your number & didn’t use any GPRS/Internet Services but yes, I have changed my handset a month back & was not aware that these kind services has been activated without any intimation.

Moreover, I called on # 198 and spoke to the Floor Supervisor & request him either help me or register my request but he also denied to take my feedback/complain.

Hope, my above communication states very clearly that Idea cellular team has distraught me by making unwanted calls about payment to which I have been requesting that please register my complain.

I really have no idea whether I should continue with Idea services or go for portability subsequently go for legal action.

Note - Waiting for your revert in writing before you make any call to me.

Thanks,
Pankaj Chahal


From: Chahal, Pankaj
Sent: Sunday, January 08, 2012 2:21 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: RE: Clarification required

Hi Team,

Moreover, wanted to inform you that I spoke to one your CCE yesterday and discussing about the bill amount subsequently my phone was deactivated & today when I spoke to CC team, came to know that I have logged a request of lost my hand phone.

Which is not true, I was expecting important business call and I have lost of revenue 5Mn. Now, If I ask this question to Idea team. Who’ll recover this.

I need clarification & quick revert on this.

Thanks,
Pankaj Chahal

From: Chahal, Pankaj
Sent: Saturday, January 07, 2012 9:58 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Subject: Clarification required

Hi Idea Team,

Today, Idea haven't lost customer but yes, trust.

This is really pathetic service after being valuable customer of Idea.

I have been using Idea for last 5years and I was surprised to know that my unbilled amount of this month is approx INR 7000.

I used to trust Idea and after this its a time to take step to change my service provider. Moreover, Idea customer care service is also not upto the market standard.

This email is just to inform you as because I know Idea team will not take any action.

Thanks for supporting me till date.

Regards,
Pankaj Chahal
+[protected]
+[protected]

Hi

I had a vodafone connection(prepaid) and through mobile number portability I converted my number into IDEA postpaid.It took 20 days to complete the process yet I was given the assurity that it would complete in 7-8 days.After the successful portability,my number's([protected]) outgoing came to a halt because of a shortage of one document.I submitted the precise document to the store and they told me that your outgoing will start after a day.It's been 3 to 4 days there is no response from there side and whenever I tried to contact them they told that it would start by tomorrow and my outgoing is still not working.Please help.

Store address where I have submitted my document is:

ANGEL COMMUNICATION

Springfield, Shop no. 5, Nagar-Hadapsar Highway, Opp. Reliance Mart, Kharadi,
Pune 411014 [protected]

sir pls pls plsssssssssssssss. its very very urgent to know the address and name who the person called up many times ...n he offered to marry with me....so pls i wna to name and full adress who is he i dont know he said that ki he got my no from shadi.com profile but when i checked theres no any profile...his no is [protected] i wnt to know whos that person to called up.. my mail add is [protected]@gmail.com

Hi,

Please refer to my last complaint against Idea
http://www.consumercomplaints.in/complaints/idea-cellular-orissa-circle-bhubanes...⇄

Inspite of all efforts, the problem could not be resolved. They simply deactivated the VAS and didn't refund the amount deducted from my account.

When I tried to PORT OUT of idea applying for PORT IN at Aircel, I got a call from Idea 2 hours after I applied at aircel on 27th january 2012.
The number from which I received the call was [protected] on 27th Jan 2012 at 12:42PM.
A female was at the other end, tried to convince me to stay with Idea and cancel the PORT OUT request.
And convinced me that they will refund all my balance and solve all my problem (if any) within 11 hours, but I'll have to continue with them.
I had replied "I dont trust anyone if my problem can be solved.So first u solve my problem and then after I'll confirm.!!".

I was not aware that they are such a big fraud. After 11 hours, I found that no refund was made.
Only I received a sms with header [protected]@ and text content as "Dear Customer, Your request for promotional pack is closed. SR1-[protected]. Thank You" on 28th Jan 2012 at 07:52 AM.

I really don't understand that how do they change the status of complaints from "open" to "closed" without the confirmation of customer.
Really, they play with trust of customers only for few hundred rupees. Shame on them..!!
I am afraid if they will cancel my PORT OUT request.

I want to bring all IDEA cellular officials into this matter.
This is a complete customer harassment and I feel like being cheated with Idea.

I am still waiting for 7 days to be completed.

Don't know why such a big brand is playing with the trust of customers.

Thanks,
Smarjit Debata

[protected]

sir i am regular user of idea from last 8 months but idea has deducted my re 30 from my balance without any reason(without any service activation from myself).Customer care executive also does not give satisfactory answer.
What should i do should i change my operator,please refund my money
Avinash Kumar
Mob-[protected]

My Mob no - [protected] - i already activate your new offer Idea [protected]@ rs 150/- monthly rent ( Unlimited plan ).

at the time of canvasing, your network has no problem , the sales / marketting execuitves were happy & good response from them at the time of asking doubts before activation ,at that your server has no problem . but after activating the offer ,no proper response from your end. while calling customer care, some body says server down, some body says pls call after 04/05 hrs , others saying lots of reasons...

i called 05 times today to raise my complaint to customer care office from land phone & mobile .saying that its a technical error. will take 24 hrs.why dont they inform at that time ( befor activation , may be some problem will be faced at the time of activation like that ) very bad

Your logo - "AN IDEA CAN CHANGE YOUR LIFE " but ......................................................?????

Customer care means - to care / to clear all the doubts & to solve the problems smoothly

dont think we are fools ..

pls look into the matter & pls do the needful

This is most embarassing to inform as IDEA cellular a organisation of Aditya Birla has taken very easy means to earn money from its customers. My SIM([protected]) has been activated with value added services wherein they inform all promotional SMS and calls related to those which has never been activated by self. On noticing these facts had been in contact with customer care and requested to activate complete DND which clearly means only incoming and outgoing calls & SMS should be active. Same was informed to customer care and they confirmed its now deactivated and you would not recieve any calls & SMS also no money would be charged for any value added services.

Surprisingly the so called organisation of Mr Aditya Birla had employed people of low mentality to disturb customers. But for sure this is benefiting the Company(IDEA) and its employees. IDEA is getting money and customer care department is getting jobs/salary. As both are benefitted mutually its their time. TRAI should enforce rules and regulations as prevailing in US & Europe. wherein the organisation is penalised for each complaints.

Its high time now to ask these operators to stop this old technique of earning money and be competitive with MNC telecom operators.

I request this forum to go through this matter and should any person has any information to take these presons to consumer court please advise at [protected]@gmail.com

Regards

Kavita

sir,
my name is hiralal . i have applied for post paid connection of idea company.but i havent got my postpaid connection as yet.idea companies emloyers assured me that the connection will be started with in 12 hours but it was week ago matter they are not working properly for the customers.i have paid the required amount which was 250.they have already done the verification but rest of the work still need to be done. i want my postpaid connection get started as soon as possible .my mobile no.[protected].my other no.[protected].
thank you.

Dear All,



Myself is Ravi Kant Sharma from New Delhi, using Idea post paid number [protected] from last three months. I have

activated E-bill facility. First bill that i received was itemized bill, but second bill was not itemized, so i am

not able to validate my bill. I requested to customer care many times to send me itemized bill. But till now i have

not received. That's why i was not able to make payment of the bill. Payment due date was 25-Jan-2012 and any time

out going services may stopped. Instead of sending my itemized bill, customer care executive sent me another number

bill which is attached along with this mail. This is a big example of very bad services provide by Idea. As you all

know that bill details are very confidential to any customer and your irresponsible executives sharing one

customer’s details to some other customers. I am totally unsatisfied with services.



Kindly resolve my problem as soon as possible.

Some complaint numbers, as below regarding the same.



[protected] contact person Mr. Shiv date[protected].

[protected] contact person Mr. Muzzammil date[protected].





Thanks,



Ravi Kant Sharma

[protected]

I don't know for how many months MITTI KE RANG (VAS service) is activated on Idea Prepaid Number [protected] . I have tried several times to unsubscribe it last month and this month also but it didnt get unsubscribe. I haven't opted for this service, It started it's own and deducting 30 rs every month from my account. Today, 28 Jan'2012 also,30 rs deducted for auto renewal of this same service.
Kindly deactivate the service and credit the amount deducted from my account for this service.

MERA PROBLEM HAI MAINE HAAL HI EK IDEA SIM CARD LIYA SALES MAN BOLLA KI 3 MAHINA INTERNET FREE AUR 6 SMS FREE PAR KUCCH NAHI MILA KHAIR WOH TO PURANI BAAT HAI LAST 21 JAN KO MAINE 3G KE LIYE 49 KA RECHARGE KYA PER AAJ TAK KOI BALANCE NAHI MILAA KYA BATAAU YEH MADAAR CHOD CUSTEMBER CARE WALE MAINE MINIUM 50 TIME SAALO KO PHONE KYA PER HAR BAAR KOI NA KOI DILASA DE KAR CALL DISCOUNT KAR DETA HAI AGAR MERA YEH SANDESH KOI IDEA COMPANY WALA HO TO CONTACT <TASHREEF BHAI> YA PHIR MAIL <[protected]@YMAIL.COM>

sir i purchese idea 3gblade mobilephone on date 14.01.2012 and i recharce rs.259 for ricived benifit but i cannot ricived the facilities of 3g set
etc 1 free idea tv and 3g internet facilites for three month i complent many time of custmer care but not solve and my balence of rs 300.only cut of date 24.1.2012 to .26.01.2012 .icomplent care senter but not reverse money.
and not start my services
so plese solve the provlem imidetly
thanks


basant singhal
dholpur
[protected]

Every month even after complaining for 4-5 times I am not getting the hard copy of the monthly bill which I need for offcial purpose. Why idea do not realise this message" save paper save tree" while asking customer for zerox copies of papers for verification. The company remember the message when they supposed to deliver the hard copy of the bill. why they are insisting us for ebill if the customer does not have net connection or pc at home just for the sake of bill he/she should go to cybernet pay there and take hardcopy of bill? On complaining to the agents instead of listening the customer they put some hard music tune on the mobile.

sir im a citizen of lucknow . im fed up of idea cellelar company as its a fraud company as they sold me a premium postpaid no. [protected] at low cost and now they people say they will not convert my number to prepaid until i pay the whole amount. as sir they people didnt told me anything before as if now i have used the no. for 10months then they are saying i cant make my number prepaid.
[protected]@yahoo.com
no- [protected]
[protected]

IDEA has started sending many obscene and sex related SMS to me and my wife both without registering anywhere. It comes as "Service Message" and they create it in such a way that you can not block it also. There is no phone number - just shows as "Service Message" and the only option you get is to either connect on web or delete it.

This is highly objectionable - I think I should report to cyber crime cell. My wife's phone is also used by my son sometimes and she has to be very careful to delete them immediately as otherwise pressing a button puts it to SEX website.

Complain to IDEA has not even been heard or replied by nodal officers and appalate authority.

Not sure but transmitting obscene things on phone is legal crime and there should be a procedure to initiate legal action against IDEA.

This is the regular experience with IDEA prepaid service - my phone and my wife's phone both are on IDEA network from last 5-6 months. With every recharge (either from paytm, freerecharge or bank website or their own website), the recharge is successful but IDEA takes few days to credit the amount. I definitely suspect a big racket to use customer amount for their own purpose - imagine lakhs of customer putting hundreds of recharge amount each day and they get it and not crediting to customer for few days. Very unethical practice.

It creates problems many times - e.g. last time, they took about 5 days - my wife had to bear with 0 balance. My son had to give some exam on IVR with that registered number and he could not give it. Their customer service is CHARGED so I can not even call from my same phone and if you write emails, you dont get response from customer care or nodal officers or appallate authorities.

Worst customer service and you will have to plan for at least 5-10 days / month of downtime recharging your amount (Rather they might be using it for their own business!!).

I USE IDEA MOBILE NO [protected] SINCE LAST 8 YEARS.. BEFORE 3 TO 4 WEEKS I HAD RECIVED AN LINK N MSG FROM IDEA CELLULAR CO IN WHICH I BY ACCIDENTELY JOINED THE SERVICE FOR WHICH I WAS CHARGED Rs 20 per week for using website MY TASHAN. . THAN AFTER I WANTED TO WITHDRAW THIS SERVICE I TRIED TO DEACTIVATE THE SERVICE BY GOING THERE SITE AT TASHAN.CO.IN/S.WML?TID=MYTASHAN HAS PER THE MSG FOWARDED TO ME BY THE IDEA CO.
BUT THERE I HAD UNSUSCRIBED IN THE FORM SEVERAL TIMES TO DEACTIVATE MY SERVICE. BUT YET THE CO IS NOT DEACTIVATING THIS SERVICE FROM MY MOBILE NO AND I AM BEEN CHARGED Rs 20 EVERY WEEK. SINCE LAST 3 WEEKS. WHICH SEEMS THE IDEA CO AND THE WEBISITE ARE CHEATING THERE COUSTMERS INSPITE OF OUR REQUEST TO DEACTIVATE SUCH SERVICE, THEY ARE CHARGING US 20 RS EVERY WEEK.
I WOULD LIKE TO REGISTER THE COMPLAINT ANGIST THIS WEBSITE AND IDEA CO.

EMAIL ID - [protected]@hotmail.com
mb no - [protected]
HEMANT BHATIA

Dear Sir,


I have an POSTPAID account of these numbers of IDea ([protected],[protected]).On[protected] I had paid the bill of Rs 700.Instead of the bill amount of 682 to the MOBILE SOLUTION Idea dealer. (SADAR BAZAR,SIRSA,125055,HARYANA).But my number's activation of outgoing is not done yet.I am Fed up from this.So SIR i request you Please take an action against it.and activate my number's OUTGOING as soon as possible.


WITH REGARDS

Sarvjeet Tinna(JOURNALIST)
[protected]
[protected]
8,Bank Colony,Hisar Road,Sirsa,125055,Haryana
email.
[protected]@yahoo.com
[protected]@yahoo.com

i am a mobile user of IDEA & my no. is [protected]. i am trying my level best to deactivate the LIVE ASTROLOGY sms @Rs.30 per month but i am fedup.As per an sms send to me by idea i need to sms DEACTMHA to 155223 so that the service will be deactivated immediately. the message that i received back on sending it was that the code was invalid. Please do help me out immediately. this money is being deducted for quite a long time.