Idea Cellular Complaints & Reviews

IDEA postpaid connection — Wrong Billing & forceful payment

My Idea postpaid no. [protected] my calls were barred without any prior intimation and for a month there was no one responded to the matter, then there was a call from an executive of idea and asked to make a payment of Rs.2200/- and gave a waiver of 600 with regard to unsatisfactory service and after making the payment of Rs.2200/- my no. was again started and after 2 days my calls were again barred and when I complained to the customer care they asked me to make the payment of rest of the amount to reactivate my service i told hem about the waiver commitment made to me but they refused to reactivate my services, they did not fullfill the commitement made to me and my no. has been deactivated since then. Further they raised bills for the time when my services were deactivated.
I would be very thankfull i[censored] can help me with the matter and preserve consumer interest.

Regards
Ajay Kumar
Ph. [protected],[protected]
Email: ajay.[protected]@gmail.com, [protected]@rediffmail.com

Idea — Wrong Bill Generated, forced to pay to continue servies

I am using IDEA postpaid connection. The bill generated this time includes the cost for the calls that are free according to my plan. The bill amount is around four times the bill i usually get. Then these Idea people disconnected my services. They are threatening me to pay the bill otherwise my number will be disconnected. Why should I pay four times the services I have used and that too because of their mistake? My Mobile number is [protected]. Please help me out if possible and teach these IDEA people a good lesson.

Thanks
Nakul Bhardwaj

Full Name: Nakul Bhardwaj
Mobile Number: [protected]
Token ID: 205IC96302

Detail: Idea generated wrong bill for last bill cycle, in which the calls which are in my friend & family circle and are free are shown paid and added in the billing amount which raised my total bill amount to about four times the bill i usually get. As now the bill amount( including all the call amount which are free) crossed Credit Limit, so my Outgoing calls are blocked. Who is going to compensate for that? I am not able to use my number because of your silly mistake. And then now when I call Customer care people they threatening me to to pay the amount otherwise your service will not be activated at all. Why the hell should I pay four times the amount which I should pay? Who will pay the compensation for blocking my Outgoing calls and all the loss I am bearing because of your silly mistake?

Idea — Deduction of rs 11

Idea has deducted rs11 from my prepaid number a/c [protected] without any reason.Customer care executives are unable to tell how it happened.I request most humbly to pay attention on this issue.
Tks wbrgds amit kumar.

Idea — deduction of rs. 5/- per day

Regarding deduction of Rs 5/-per day for match update
It is for your information and action that You have deducted 5/-per day from my balance as service of Idea match update without my permission. You are requested to immediately return the amount and credit my balance. As it has been seen that mobile service provider are doing this type of illegal...

Dear Sir/Madam Hello,

My self Vinod Kumar Malik, I am using idea postpaid connection Mobile No [protected] ...i have already paid my last month bill (01 Oct. to 31 Oct 2011)of Rupees 400 /- reference transaction ID is PB[protected] on 14.Nov.2011 at Sec 35 Branch Chandigarh. ...Today idea people stop my outgoing call ... I have already updated to idea customer care team that I have submit the bill but due to unavailability of bill, I coluld not be able to clarify the details . On availability of receipt it is found that the instead of adjusting amount against cell No. [protected] your customer care person has adjusted the dues against cell No [protected].

You are requested to kindly rectify the mistake and resume the service at earliest.

Thanks & Regards
Vinod Kumar Malik
Mob;-
[protected]

Dear Sir/Madam,

I M using Idea postpaid Sim, my mob No is [protected]. My plan is mumbai police plan. Bt when i am going out side mumbai my phone looking me Emergency call only. Please tell me what is problem ?

Thanks & Regards
Laxman Kesarkar

Idea 3G Netsetter — booking canceled

Dear sir i was booked one idea 3g net-setter .and payement also done through icici credit card on 04/07/2012 but stil now i have not get data card and any conformation if that was canceled please refund my cash.please reply me

denny george
[protected]@gmail.com
[protected]

idea cellular prepaid mobile — forceful deduction of charges

CHARGES FOR MAGICSMS IS BEING FORCEFULLY CHARGED TO ME AND EVERY MONTH DEDUCTION FROM MY BALANCE TAKES PLACE WITHOUT MY CONSENT.
NO OPTION GIVEN TO ME TO STOP BEFORE DEDUCTION.
PL HELP
I AM TOO LATE TO SAVE MY AMOUNT @30/- PM CHARGED FOR LAST 10-11 MONTHS.

IS THIS THE WAY OF EARNING REVENUE BY THE COMPANY

PL HELP
B J RAO

Idea Cellular — Fraudulent and forced deduction of charges

Dear Sir

i received a call from ur customer care , a lady called "PINKY" when i was in middle of conference and offered some service which i was not interested on. Inspite of my telling her i dont want the service, she kept on insisting to activate the service (idea music station). To get rid of her, i asked only one question - is there any charge that will be deducted if i agree to it. She said there will be no charge and nothing will be duducted from my account and u have to dial a number 543213 for further action. Then i said - Go ahead. This happened at about 1200hrs on 28 Mar 12
Now at 0745pm, my account has been deducted with Rs 120/- which SHE NEVER HIGHLIGHTED and she kept on telling me about the number 543213 whether i have noted that or not , very fraudulently hiding the actual thing.
WITH THIS FORUM, I IMMEDIATELY REQUEST TO REIMBURSE THE AMOUNT OF RS 120/- INTO MY ACCOUNT AND DEACTIVATE ALL USELESS THINGS WHICH I DONT USE ELSE I WILL BE CONSTRAINT TO BRING TO THE NOTICE OF ONE AND ALL INCLUDING PUBLISHING IN MEDIA about the mischievous activity of your company.
Even sorry to say to speak to ur customer care we have to pay 0.50 per 3 min. That clearly shows u dont want us to speak to u.
SHAME ON YOU GUYS

regards

Vijay
[protected]

Dear Megha: Situation is very bad with every mobile service provider. Nobody is good. You have to depend upon your luck. If you rely upon Vodafone, please first take a look at Vodafone complaints, then you'll understand they are also no good than others.

But yes, I support your statement & I say: AN IDEA CAN SPOIL YOUR LIFE :p

I just left Vodafone, do you want to know why? They gave me a number which belonged to someone else before me. Once a person leaves a number, it is re-allotted to another person within 1 or 2 months. It happened to me: I started to receive calls of the previous person who had the number. So? I had to leave Vodafone :)

I took Idea. I got free 3G in Nokia handset offer: 1GB per month for 3 months: total 3GB. Idea activated my pack, but they are billing me for a free pack - hahaha! And guess what? I have failed to contact 198 in the last 36 hours.

Nobody is a good mobile service provider Megha. Just go on your luck.

Idea is worse service, I have observed most of the time if I have balance more than 50 rs they start activating unnecessary packs and start deducting money from account,
Idea Sucks
I request all of not to go for Idea service

Dear Sir
I am using idea prepaid my plan is 1paisa for 1min for last few days when i call any no.
suppose I talk him 20second and I have been charged 35paisa... It's request to u
change my plan 1paisa for 1min. my no. is [protected]...

[protected] no. he ya no.

Idea Cellular — Not provided Service

Dear Consumer,

I get 3 Idea Conection But i am not able to use network service due to Network Problem.
I already Inform customer care and also vist idea galary but they are not responding me.i have also complant no-SR No-1-[protected].Sr No-1-[protected].

please help me if you have any issue from my side so please contect with me on [protected].
[protected]@gmail.com

Regards,
Anand Gupta

i realy hurted because of IDEA Service.

i m agree

Hi Again, Further contacting Idea's Management the complaint has now been sorted up to my Satisfaction.

Though it took months but it worked.

Regards,

Vaibhav Devgan

Zayada balance katti he

very poor speed in 3g [33.55kbps]
know how to get maximum speed?

very poor speed in 3g

Hai iam rajesh
iam using air tel [protected] iam using in last 2006 that means six years that is my number some x person is doing the portability he change the company pls give me my number back

My follwup mail with IDEA enclsoed---




________________________________________
From: Lokesh [mailto:[protected]@sifycorp.com]
Sent: Friday, September 30, 2011 3:46 PM
To: 'Lokesh'; 'Ashok Kumar E'; 'my idea @ perambur'; 'Win Telecom'
Subject: RE: False Commitment - IMP


Plz let me know that you professionals want me to get in touch with Indian consumer forum and TRAI. Reply awaited..
________________________________________
From: Lokesh [mailto:[protected]@sifycorp.com]
Sent: Thursday, September 29, 2011 9:37 AM
To: 'Ashok Kumar E'; 'my idea @ perambur'; 'Win Telecom'
Subject: RE: False Commitment - IMP

Since last 2 months I’m following for single complaint which not yet resolved.. There is no purpose of escalating to idea superiors and it’s a nerve racking experience.. As per your assurance I have settled my bills whereas no sustain in commitments.. Pls close this issue by disconnecting my connection and refund the SD Rs: 300…

________________________________________
From: Ashok Kumar E [mailto:e.[protected]@idea.adityabirla.com]
Sent: Tuesday, September 06, 2011 12:46 PM
To: my idea @ perambur; Win Telecom
Cc: [protected]@SIFYCORP.COM
Subject: FW: False Commitment - IMP

Dear Raja/Saravanan,

What happened to this customer still he didn’t received his watch. Update the status or share the courier docket no to this customer.

Thanks & Regards,

E.Ashok Kumar | Asst.Manager | Chennai| Mob:[protected]
E-mail: e.[protected]@idea.adityabirla.com

An !dea Can Change your life

From: Lokesh [mailto:[protected]@sifycorp.com]
Sent: Tuesday, September 06, 2011 12:42 PM
To: Ashok Kumar E
Cc: 'Lokesh'
Subject: RE: False Commitment - IMP

Dear Ashok,

Still I have not received my watch. .Kindly confirm..

Regards,
Lokeshwaran.v

________________________________________
From: Lokesh [mailto:[protected]@sifycorp.com]
Sent: Wednesday, August 24, 2011 5:44 PM
To: 'Ashok Kumar E'
Cc: 'Kalyan Ram'; 'Venugopalan K'; 'Nagarajan S'; 'HEMANTHAKUMAR D'; 'Suresh K. Krishnamurthy'; 'Kalaipriya Periasamy'; 'Shalina Pramodh'; 'Vamsi Krishnaa K V'; 'Vinod Singh(TN)'; 'Grievance.tn'; 'Ajith Menon'; 'Bhagwan Chouhan'; 'Saravanan.[protected]@techmahindra.com'; '[protected]@techmahindra.com'; 'Customer Care TN'; 'Kannan A'
Subject: RE: False Commitment - IMP

Hi Ashok,

I’m out of town, so couldn’t acknowledge your mail, Thank you for all your effort. I have made the payment. Kindly courier the watch to the below mentioned address.

Lokeshwaran.v – Customer care – Team leader.
Sify Limited,
Second Floor, Tidel Park,
No. 4 Canal Bank Road,
Taramani, Chennai - 600 113.
[protected] &[protected]/777 – Extn : 2676.
IDEA Cellular Limited
Payment Request
Payment ID Reference No. MSFB[protected]
Mobile Number [protected]
Payment Amount 250.00


Regards,
Lokeshwaran.v
________________________________________
From: Ashok Kumar E [mailto:e.[protected]@idea.adityabirla.com]
Sent: Friday, August 19, 2011 5:50 PM
To: [protected]@SIFYCORP.COM
Cc: Kalyan Ram; Venugopalan K; Nagarajan S; HEMANTHAKUMAR D; Suresh K. Krishnamurthy; Kalaipriya Periasamy; Shalina Pramodh; Vamsi Krishnaa K V; Vinod Singh(TN); Grievance.tn; Ajith Menon; Bhagwan Chouhan; Saravanan.[protected]@techmahindra.com; [protected]@techmahindra.com; Customer Care TN; Kannan A
Subject: FW: False Commitment - IMP

Dear Lokesh,

This offer is valid and its not offered by IDEA Cellular Ltd, its offered by specific channel Name Called Win Telecom – Perambur.
You can come and collect the watch in Perambur Showroom or pay the bill in any showroom and update us the detail they will send the watch thru courier.

Concern Channel Name : Win Telecom.
Address : 36, Madhavaram High Road,
Perambur, Chennai – 600011.
Contact Person Name/No : Raja – [protected].

Thanks & Regards,

E.Ashok Kumar | Asst.Manager | Chennai| Mob:[protected]
E-mail: e.[protected]@idea.adityabirla.com

An !dea Can Change your life


Dear Ashok,

Please revert on this wrong commitment given by Win Telecom, as the customer is now threatening to Churn….

Best Regards,

K.Venugopalan
Head : Postpaid Collection & Retention,
(Service Delivery),
ROTN & Chennai Metro.
Mobile : [protected]
________________________________________
From: Shalina Pramodh
Sent: Friday, August 12, 2011 3:46 PM
To: Venugopalan K
Cc: Kalaipriya Periasamy; Suresh K. Krishnamurthy; Malick; HEMANTHAKUMAR D; Kalyan Ram
Subject: FW: False Commitment - IMP

Dear Venu,

Customer has been given wrong commitment from sales that he will get Reebok watch free, where as there is no such offer in the month of July.

Customer Number: [protected]
Customer Name : LOKESHWARAN.V
Activation Date: 13-JUL-2011
Account No: 1.17634570
Company Name: CITI TECHNOLOGY
Bill Plan: New Winner 199 (Updated)(126)
Alternate Number: [protected]/[protected]

Request your intervention to issue watch to customer to honour the false commitment given from sales.

Warm Regards,

Shalina Pramodh
Retention & Loyalty
MOB NO: [protected]
From: Vamsi Krishnaa K V
Sent: Friday, August 12, 2011 2:57 PM
To: Shalina Pramodh
Cc: Kalaipriya Periasamy
Subject: FW: False Commitment - IMP

Shalina

Can you help us in this

Regards/Vamsi
Mob:-+91 [protected]
Email:- vamsikrishnaa.[protected]@idea.adityabirla.com
!dea Cellular Limited - An !dea can change your life

From: Kalaipriya Periasamy [mailto:[protected]@TechMahindra.com]
Sent: Thursday, August 11, 2011 1:13 PM
To: Ashok Kumar E
Cc: Kalyan Ram; Shalina Pramodh; Venugopalan K; Malick; Nagarajan S; Suresh K. Krishnamurthy; Saravanan T; Jeganathan P; Pramodh V; Mathivanan S; 'tnc.[protected]@idea.adityabirla.com; Vinod Singh(TN); Vamsi Krishnaa K V
Subject: False Commitment - IMP

Dear Ashok,

Awaiting for revert.

Regards,
Priya.
!dea - Retention
From: Suresh K. Krishnamurthy [mailto:suresh.[protected]@idea.adityabirla.com]
Sent: Wednesday, August 10, 2011 12:06 PM
To: Ashok Kumar E
Cc: Kalaipriya Periasamy; Kalyan Ram; Venugopalan K; Malick; Nagarajan S
Subject: FW: False Commitment - IMP

Dear Ashok,

One more watch offer issue, and wrong commitment from Win telecom, Now customer threatening to churn.

Please revert.


Regards,
Suresh K

________________________________________
From: Kalaipriya Periasamy
Sent: Tuesday, August 09, 2011 4:04 PM
To: 'Suresh K. Krishnamurthy'
Cc: 'tnc.[protected]@idea.adityabirla.com'; 'Nagarajan S'; 'Vinod.[protected]@idea.adityabirla.com'; 'Vamsikrishnaa.[protected]@idea.adityabirla.com'; 'shalina.[protected]@idea.adityabirla.com'; 'malick.[protected]@idea.adityabirla.com'; Saravanan T; Jeganathan P; RANJITH KUMAR Raju; Pramodh V; Mathivanan S; Nagarajan Rajendran
Subject: False Commitment - IMP

Dear Suresh,

Awaiting for revert.

Regards,
Priya.
!dea - Retention
________________________________________
From: Kalaipriya Periasamy [[protected]@TechMahindra.com]
Sent: Monday, August 08, 2011 6:55 PM
To: Suresh K. Krishnamurthy
Cc: Win Telecom; Nagarajan S; Vinod Singh(TN); Vamsi Krishnaa K V; Shalina Pramodh; Malick; Mathivanan S; Jeganathan P; Saravanan T; RANJITH KUMAR Raju; Pramodh V; Nagarajan Rajendran
Subject: FW: False Commitment - IMP
Dear Suresh,

Below mentioned postpaid customer complaints that he has been given false commitment .by One of you r executive has approached the customer informed to him that there is plan called 199 under that he can get 600 minutes local calls and 250 sms along with that Reebok watch will be given during 1st month bill payment. We don’t have a such type of plan with this much free usage. As the watch offer closed on 31 Jan .Customer now threatens to churn if the promised offer is not met. Kindly check and do the needful on priority .


Note:Customer want the Reebok Watch and Free MIns as Promised by Sales Executive(Win Telecom)


Customer Number: [protected]
Customer Name : LOKESHWARAN.V
Activation Date: 13-JUL-2011
Account No: 1.17634570
Company Name: CITI TECHNOLOGY
Bill Plan: New Winner 199 (Updated)(126)
Alternate Number: [protected]/[protected]

Regards,
Priya.
!dea - Retention

From: Vamsi Krishnaa K V [mailto:Vamsikrishnaa.[protected]@idea.adityabirla.com]
Sent: Monday, August 08, 2011 6:26 PM
To: Kalaipriya Periasamy
Cc: Saravanan T; Shalina Pramodh; Jeganathan P
Subject: FW: False Commitment - IMP

Hi Kalai

Please have this resolved and confirm, do let me know if any support is required to retain this customer

Regards/Vamsi
Mob:-+91 [protected]
Email:- vamsikrishnaa.[protected]@idea.adityabirla.com
!dea Cellular Limited - An !dea can change your life

From: Customer Care TN
Sent: Monday, August 08, 2011 5:57 PM
To: Vamsi Krishnaa K V
Cc: Nagarajan S; Vinod Singh(TN); '[protected]@TechMahindra.com'
Subject: False Commitment - IMP

Dear Team,

Kindly update the status.

Thanks & Regards,

Rechal A
Customer Service Desk
________________________________________
Idea Cellular Limited - TN
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA

From: Customer Care TN
Sent: Friday, August 05, 2011 12:03 PM
To: Vamsi Krishnaa K V
Cc: Nagarajan S; Vinod Singh(TN); '[protected]@TechMahindra.com'
Subject: False Commitment - IMP

Dear Sir,

Customer disputes that he received a call from representative stating there is plan called 199 under that he will get 600 minutes of local calls and 250 sms along with that Reebok watch that will be given during 1st month bill payment.

Customer number –[protected]

Now, customer is requesting for Rs.300/- activation fee and disconnection or he is asking that representative to regret for the false commitment.

If the same is done he claims that he will be approach consumer forum .

Kindly help us to do the needful and revert with the assistance to reply the below mail.

Thanks & Regards,

Rechal A
Customer Service Desk
________________________________________
Idea Cellular Limited - TN
Visit us at: www.ideacellular.com
Alternatively you can also call us on [protected] to know more about IDEA
[protected][protected]---
From: Lokesh[SMTP:[protected]@SIFYCORP.COM]
Sent: Friday, August 05, 2011 1:14:27 AM
To: Grievance.tn
Subject: False Commitment - IMP
Importance: High
Auto forwarded by a Rule

Dear Mr. Nagarajan,
Myself lokeshwaran . Since july 1st week i received a message from one of your distributor saying there is plan called 199 under that i can get 600 minutes local calls and 250 sms along with that reabok watch will be given during 1st month bill payment. Later i called and asked the person to come fo signup and finished the formalities and paid Rs: 300 as sim activation and they have told that will be deducted from 4th & 5th month bills.
Now for paying my bill i have called adayar showroom they are telling there no such schemes of reabok watch and i called customer care and they have told that the offer was closed and it was valid till jan 11.
If that the concern why they should lie and make connection, when my 1st payment itself I’m facing the disappointment then there are no reason is there to continue with your service. It is not a matter of watch, but trust and commitment. When its was failed in the beginning there are no points to continue. I'm not going to pay the current month bill. Hence your requested to proceed my closure formalities and refund My money Rs: 300 sim activation fee.
My number: [protected]
Migration Date : 13th july.
Chelan Serial No: 0133599.
Your prompt reply is awaited.
Regards,
Lokesh
[protected]/[protected]

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
================================================================================...⇄ This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.=======================================================================...⇄
************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
================================================================================...⇄ This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra.=======================================================================...⇄


************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
___

dear sir my mobil number is [protected] your postpaid exuative come in my office in dhl okhla and his given sim and his say your pospaid number on after verification my tow time verification pls slove my metter .

dheeraj mishra
dhl hk supvisor

IDEA POST PAID — Incorrect address

Dear Sir,
It is to inform that inspite of repeated requests to costumer care my billing address is being printed in the bill as 522 Sarojini Nagar, instead of B/522 Sarojini Nagar, as a result I am facing lot of difficulties in geting the monthly bill.

Therefore, it is requested that necessary action may please be taken for immediately correction of my billing address. The correct address is as under:-

HEMANTA KUMAR MOHAPATRA
B/522, SAROJINI NAGAR
IN FRONT OF SAROJINI NAGAR POLICE STATION
NEW DELHI - 110023


H.K.Mohapatra
Mobile No.[protected]

Idea Cellular — wrong billing and slow response

Dear Sir,

Sub: Wrong Billing and fraud by Idea Cellular-Reg
Ref: Idea Bill of Feb 2010 attached herewith

I am customer of IDEA CELLULAR, since long time with few add-on connections also, on seeing the bill of february 2010 I was surprised to note another blunder in billing by the Idea Cellular.

It was found that they charged me at Rs.01-50 Paise per SMS for the toll free numbers 50505. In the current bill, as well as in earlier bills, I observed that they charged for the SMS to 50505 number-which according to them is toll free. Infact in their website also they stated it as toll free, their customer care center number's dialer tone directs the callers to the 50505 number for knowing details as to current bill.

Having checked, I realised the fraud / fault, dont know whether the billing is done carelessly or fraudently. I am now suspecting much more....will have to go through the old bills to uncover this kind of malpractises. Dont know how many people are made fool like this.

I sent a mail complaining of the same and seeking for a reply clarifying / rectifing the faults / fraud and adjustments of my bill payments also but yet to get a reply.

JAGDISH DUBEY
Advocate

To,

IDEA Cellular limited

Dear sir,

I am old customer with five connections [A/c.no.1.10688829] from Idea Cellular. Since last few months I am annoyed by the frequent mistakes in charging me for the SMS made to Toll free number 50505, this SMS's were charged at Rs.01-50 Paisa per SMS [being levied again and again] in all the bills is disturbing (read Disgusting). The problem appeared in the last bills of February, January 2010 also, the earlier bills I did not check.

This acts of excessive charging a customer are wrong and repetition of the same is nothing but act of cheating a loyal customer who relies you and your services.

May I request Idea A/c department to make necessary corrections as to the wrong billing?

In regard to the above, I have lodged a complaint with customer care center also, till this day I did not get any response or assurance that the billing will be rectified.

I am not informed as to how much I need to pay after rectifications/adjustments in the bill.

Please care to reply and expedite the wrong billings, so that I can make payment.

Thanks and Regards

Jagdish Dubey
[protected]

Idea — idea postpaid number not closed and billed wrongly‏

Dear Sir/ madam,

I used to avail service on my IDEA postpaid number [protected], and my average bill used to be Rs 400- rs 500, and i always paid in time , in july end i moved out of delhi & no lonnger needed the service , i paid a bill arnd Rs 444 last in August & called up idea customer care for stopping the service & close my number as i no longer lived in delhi & had to move to other city for medical reason & was said that it would be done.

Recently i received call from some guys saying my number is still active & that i have to pay Rs 4500 unpaid bill, please shed some light on the issue, if the number was active for another billing cycle even then my bill should had been the average rs 400- rs 500. i have never received a higher bill as per my usage. please clarify & stop my number & save me from the harassment of this callers.

i would not like to spoil my good experience with IDEA because of this.

Regards
Dibyojyoti Saha
Mobile - [protected]

Hello


My self Rajni Arya i am using idea postpaid connection my number is [protected] ...i am already paid my last month bill (15th August to 15 September ) 2011 amount 382.86 rupees and it's transaction ID is 9689701 ...today idea people stop my outgoing call ...idea customer care many time told to me they update my bill amount in my account but after some time they stop my outgoing service ...
and my complaint
reference number is[protected] on 7 th October 2011

reference number is[protected]/[protected] on 10 th October 2011

Thanks & Regards
Rajni Arya
Mob;-
[protected]

Hi rajini,

send your compliant to below mail id i[censored]r mobile number is in Chennai circle,

Idea Nodal Officer Tamil Nadu
Subha Pandian
+91 [protected]
grievance.[protected]@idea.adityabirla.com


otherwise

Go to below link
http://www.consumercourt.in/address/24410-idea-nodal-officer.html
http://www.trai.gov.in/sp/IDEA.pdf

Regards,

Saran.

Dear Sir,

I Mr Ashish K Rumde Using the Idea Postpaid Services from 7 months, it is Corporate connection which is registered under the name of Nikhil Automobiles ltd, My idea cellular number is +91 [protected], with this complaint I would like to express my bad experience with Idea Cellular. I don’t know why you are charging me unnecessary, as you can check the history of my service records. The first month of billing was completely fine according to my unbilled amount and service uses, but from last 4 months I have not made much calls from my idea services but still they are increasing my unbilled again day by day. I thought this might be a approx figure for my Nov 12 unbilled amount but it was not like that.

Anyways stills I was facing the same trouble but again the same mistake is repeated for the current month (Nov 12). I have not receive my monthly bill of Oct 12. My billing cycle of every month is 23rd but according to your terms I should receive it till 30th but unfortunately it is not happening like that, This is not only for the month of Oct 12, but Again it is repeated for the month of Nov 12

I have did many complaint verbally with your idea customer care services regarding unnecessary billing and hard copy of monthly bill, My email address is disconnected, but I have not got any proper revert from your idea customer care executives So I decide to send you the same message in writing The same thing is happening with me from last 2 months continuously. I have did many emails to you but no proper revert I have got, I request you to get into this matter and please find out some solution for this case.
I have attached the paid bill copy of Oct 12, the hard copy bill which is not received yet

Waiting for your revert.

Your Regards
Ashish K Rumde

ALL SERVICES ARE BAR.

I AM THE FRIENDLY USER IN IDEA ( AT A TIME 3 CONNECTION) & USE TO FORCE MY CIRCLE, ALL OVER INDIA WHERE I AM ROAMING & USE THE SAME. PRESENTLY I AM IN KARNATAKA & TOOK ANEW CONNECTION AT BANGALORE.NO IS CELL-[protected], SIM NO[protected]. AFTER ACTIVATING THE CONNECTION ONLY ONE DAY I USED IT. ALMOST 15 DAYS IS OVER NO RESPONSE GATING FROM YOUR CUSTOMER CARE CENTER EVEN THOUGH RETAIL DEALER END.I AM UNABLE TO CALL CC NO-[protected] IT IS ALSO BAR.

SO WHY WE ARE ROAMING FOR IDEA? IF YOUR SERVICE IS NOT SERVE TO CUSTOMER WHAT IS THE USE.

REGARDS
UTPAL ROY

never reached to a point or you can say that never satisfied

Rs 30 was deducted from my balance and for which no intimation was made and it frequently deducting from my balance.


Mobile no: [protected]

Please take action as soon as possible.

I switched over to Idea from Airtel on account o[censored]nnecessary deduction o[censored]nwanted service activation keeping in view that Idea cellular do not do such things. But the real story is the same with Idea as well. How these companies are befooling the ordinery customers is anybody guess. Back door robbery isn't it? Some one has to become Anna to fight against such ill-practices. Let us join hands to fight such malpractices.

my mobile No: [protected]
Unknown deduction to my balance
Please take action as soon as possible.

i recharged my idea sim with an amount of rs 35 and its showing that its recharged but there is no balance?

i second your complaint

i just want a way to check my available balance

and i refuse to believe this is not something that such a huge company can provide easily

the customer service people are severely hard to deal with, rendering this service utterly unhelpful when i inadvertently ran out of credit before 30 days and nobody would tell me what i needed to do
- that is, until i started spraying out cash! they made me buy the wrong plan (rs 300) and then an unnecessary top-up (rs 156), until i finally went to a shop and inserted an additional rs 1250 plan. i never received back the 300+156, and i never will.

i don't understand why they cannot comprehend the basic need of this feature - for the simple sake of topping up before i run out of internet!!!

I M ALSO AGREE WITH U BRO...

Unfortunately TRAI is not doing its job & that allows Big Business to cheat their customers

I too agree that why can't we check our data usage? Once IDEA claims to get idea for nonsense facilities so, why they don't want customer to get idea for usage detail.

Rakesh
ex. Indian Navy

Hi,
I have purchased the Idea 3G net setter last 3 month. I have opted for plan 599 where i am paying Rs 677 and getting the usage of 2 GB. When i started using this, i found out that my bill rate coming more so i have changed my plan to 349 in this month. Today i got 1 call from your customer care that your credit limit is crossed i.e approx rs 1680/-

When i called customer care to find about it and told them that please give me the hard copy of this, they said there is no way to check the data usage in Idea 3G. While other operators give that option, why IDEA is taking advantage of peoples' non-interest of knowing the data usage. Tomorrow, if they tell you that you have used 10 GB of data, there is no way to challenge them the authenticity of the statistics.

I request you to take this matter to upper management and give this facility to all consumers as soon as possible.

Respected sir/Madam,
I am using idea 3g netsetter. I am getting very poor speed. The first 10 days I get better speed after that very bad speed. No way to check my usage. I make call with customer care, they have no idea and bad response
the idea is cheating me.
My netsetter number is [protected]

Yes it is really bad, company must change this