Idea Cellular Complaints & Reviews

I go retail shop for 1p/sec. plan with idea mobile i recharge my mob [protected] with Rs18 for on dt 13/09/2011 time 11:35 AM for all local & std calls 1p/sec.but this plan not active. i call 198 a costumer care representative tell me this plan is close i was agree with him.Then i call 12345 for other plans.Then I was received a sms from IZ-idea care (Home Network: All Local call @ 1p/sec, Std calls (First 10000 sec @ 1p/sec after that 1.2p/sec) with the recharge of rs 41.For your Best Offers Dial 53500 Toll FREE. Roaming Network: All Calls @ 1.4p/sec)
I recharge my mob no [protected] with Rs. 41 on dt 13/09/2011 time 19:57 PM.But after completing 15 hours this plan is not active.I call 198 costumer care dt 14/09/2011 time 3:15 AM.Mr Ajay tell me this plan is close.i say to Ajay if this plan is close then how it recharge successfully.After ending my call i call 12345 for know Rs 41 plan.I get received above massage again.
But my plan is not active till date.My money is loss.Please take action against complaint.

sir
I am Ashutosh Pandey my mobile number was [protected] of Idea company.
I am not using this number from last 19 may 2011.
that time my idea bill was Rs. 231 and i have also deposited Rs.250 as a security money.
I have told him for disconnecting my number then they asked me to submit my current bill then i have asked to balance it with my security deposit.
from last one month they are continuously blackmailing me from various way.
Today they crossed the limit and from [protected], [protected],[protected],[protected] this numbers continuously calling me on the behalf of Tees Hazari Court and blackmailed me that if you will not submit bill i will submit a case against you.
sir i am totally harassed and disturbed from last one month and my study is also disturbing due to this matter.
Please help me as soon as posible.

i have lost my account balance from my idea connection RS.564 on[protected] without any reason , the customer care representative agreed me that the amount will be refundable within some days and don't get any response and later they agreed that the amount will be refundable today[protected] for sure but i just made a call to customer care now they are telling that they don't have any provision for such refunds ,,, what will i do , i lost my money , they will get their salary and all ,,,,,,,, please take any good decision on this case please

I want to get the address of the sim card owner of the ninber[protected].this is cheating case and i dont want to mention this case so openly...if it is really require i ll mention that...the owner of this sim card user was my frnd...now there is no address of my frnd.he s completely gone...my money is with my frnd..i want my money back....pls provide me the address....

12.09.2011

DEAR SIR,

YOU HAVE ACTIVATED UNWANTED SERVICES FOR WHICH YOU HAVE DEDUCTED Rs.30.00 PER MONTH PAST 3 MONTHS WITHOUT MY KNOWLEDGE . I HAVE REPORTED SEVERAL TIMES FOR DEACTIVATION OF THE SAME. TO DAY ALSO YOU HAVE DEDUCTED RS.30.00. PLEASE DEACTIVATE THE SAME AND CREDIT THE CHARGES WHAT YOU HAVE ACTIVATED IMMEDIATELY. I HOPE YOU WILL DO THE NEEDFUL BY CREDITING THE SAME TO MY ACCOUNT, PH.NO[protected].
DO THE NEDDFUL IMMEDIATELY WITHOUT FURTHER DELAY.

THANKING YOU
YOURS
B.R.RANGANATHA
[protected]

From: rajeshv raj <[protected]@sify.com>
Date: Tue, Sep 6, 2011 at 2:56 PM
Subject: Unwanted Value added Services activated without my knowledge
To: ccare.[protected]@idea.adityabirla.com, grievance.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com

Idea Celluler
I am V.Rajesh and my mobile number +91-[protected] which is provided by Idea Cellular services, Karnataka.
Complaint: Unwanted Value added Services activated without my knowledge and detected almost RS:170 + additional RS: 10 wasted on calling your useless customer care department.
I want my money back.... 170 + 10 = RS:180. Else I may need to file a complaint in Consumer Court...
Here is the exact thing that was happened on that day.....
I have contacted IDEA Customer Care on 28.8.2011, regarding the Roaming services,....
Customer Care Employee 1: @ at 11:40 PM or so (28.8.2011)
Who was unable to provide information, hence he was trying to transfer the call to his Supervisor...waited for almost 10 Min's...but call got disconnected...(I not sure.. its accidental got disconnected.. or its intensional...)
Customer Care Employee 2: @ 12:10 AM (29.8.2011)
So contacted back... and explained all the issue once again...now Employee 2 was not able to understand 'English'....simply says yes... to all my question...I felt very bad... since is not answering to the questions... simply says yes and not even responding properly... So I shouted at him to do is work properly...So he disconnected the call....
Exactly after 5 Min's or so... Customer Care Employee 2 activated unnecessary value added services...like
Music Station Services
Midnight Music Station
Music Masti Services
Music on Demand
Women Services
Kids Services
Voice Chat Services
BGM Services
Yoga Alerts
BGM Services Resubscribed repeatedly.....etc
Customer Care Employee 3: @ 12:20 AM (29.8.2011)
Again contacted and explained what was happened... simply they said that you might have activated by accidental...if that is the case... how can activate all the above value added services at same time.... Do we have any one touch button in mobile to activate the above services....?
Again your customer care employee disconnected while transferring to Supervisor...
Customer Care Employee 4: @ 12:30 AM (29.8.2011)
Again I have tried and got connected to the same employee 3... who got connected last time... but reacting like hearing the issue for the first time...and asking the same question....and replaying the same highly irresponsible answer and disconnected again....
Almost I have tried 20 times till 2 'O-clock'... or so.... result is the same... got frustrated and did not tried any more...
Next day went to nearby IDEA show room (near Bommanahalli) and checked with Complaint Incharge - Mr.Bharath (mobile number- +91-[protected]), he promised that we will look in to this issue and amount will be detected back with in 48 hours...and also mentioned that you will receive complaint number via SMS.... till today I have not received one....
Almost everyday... from 31.8.2011 trying to contact Mr.Bharath (mobile number- +91-[protected])...but it was busy... and no answer... at last yesterday (5.9.2011) he picked up the call and said... you have not contacted Customer Care itself so they did not detected the amount...If that is the case...I want my entire call history between 28.8.2011 to 29.8.2011 and amount that was there before calling your customer care and after..

Note: All I need is responsible answer, explanation with promise that my money will be refunded...

Regards,
Rajesh.V

On Tue, Sep 6, 2011 at 2:56 PM, Customer Care Karnataka <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Valued Customer,

Thank you for writing to Idea Customer Care. This is an automated response to acknowledge the receipt of your e-mail. Kindly allow us 2 working days to respond.

Your request will be registered and you will get a resolution within 2 working days. You will also get intimation as soon as your query is resolved.

The following are the self care tool available to check information, anywhere & anytime for your convenience

Explore Idea's Self Care Services on your fingertips dial toll free number *147#(Prepaid & Postpaid information, offers, VAS activation & de-activation, etc)

• For Prepaid offers please dial 50005 (Toll free)
• For postpaid offers please dial 50010(Toll free)

VAS related queries please dial
• Dial *123# - To choose the activation and deactivation requests of VAS services
• Dial *888# or 50008 - To choose the Dialer Tone song selection
• Dial 54671 -To get basic GPRS settings (only for prepaid).
• To activate Idea 3G! Type a keyword as SMS ACT3G to 12345

For any queries / request kindly write us at: ccare.[protected]@idea.adityabirla.com and call 198 for complaints from Idea

You can also have complete details of new Products and Services by visiting our website www.ideacellular.com or Dial *147# or Dial *123# (for VAS Activation/Deactivation) (toll-free from Idea Mobile)


********************************************************************************...⇄
On Fri, Sep 9, 2011 at 11:14 AM, rajeshv raj <[protected]@sify.com> wrote:
Idea Cellular,

Till now I haven't received any communication from your end.....
Regards,
Rajesh.V

********************************************************************************...⇄
Idea Cellular,

I think... it’s the problem from the top management itself.... there is no responsible person in its Adityabirla network... what a pity....Worst Services from Customer Care (at least change the name as Worst Care not as Customer care any more)... so raised complaint to nearby Idea showroom... no action... so sent mail to grievance... still no response....are you people working or playing with customer money.....ARE YOU PEOPLE NOT SERIOUS ABOUT YOUR BUSINESS.... OR ....ABOUT YOUR CUSTOMER'S......
WORST SERVICES....

IF YOU DON'T REFUND THE MONEY OR NO ACTION, I AM SURE; I WILL TAKE THIS ISSUE TO CONSUMER COURT....
Regards,
Rajesh.V

I had bought and SMS bonus pack worth Rs.35/- for whch they were supposed to give me 34 SMS everyday on 22nd August. I got the activation confirmation through SMS. But surprisingly they charged me seperately for this inspite of SMS recharge for more than 2 days. On complaining they promised me REVERT BACK THE WRONGLY CHARGED AMOUNT. TILL DATE THEY HAVE NOT DONE SO. now Since Wednesday, September 7th 2011 again they are charging 0-60p per SMS where my SMS pack os still valid. On complaining they again assured me no to worry and that the wrong charges will be refunded. I got the wrong charges confirmation thru SMS saying its resolved but it is still not resolved. On complaining they said it will be resolved by 3-02 p.m on 9-9-2011. But till now it is not resolved. They continue charging 0-60paise for every SMS. Now they don't even entertain my phone call for complains (Everytime I try its been automated switched to saying "all our executives are busy". Pls help because this is a pure case of cheating and indirect way of making money through unethical means.
I Idea Mob No. is [protected]

Dear Sir,

I recharged my Prepaid Mobile ([protected]) on 8th Sep 2011. Payment was successful from the Credit card company and the same got confirm the online recite generated but remark is mentioned on the recite that rechage is not successful and so Payment revesal will be done. When i confirmed the same from the customer care, I was told that either payment will be reversed in the card or mobile will be rechared in next 24 Hours. Its more than 24 Hours now but neither mobile is rechared not payment have reverced in my card.

I check with the credit card company and they confirmed that the payment has been made and pending for the approval from IDEA Cellular. They told me that the transaction can be cancelled only if IDEA confirms it. They helped me with the aproval code (861695) which if IDEA confrims on even mail that the transaction should be cancelled they would cancel the transaction. I call up the IDEA helpline then thereafter but no body is giving any satisfactory reply on the same.

Kindly look into the matter anf either get my phone rechaged or reverse the money in my card.


Thanks & Regards

Kanishka Agarwal
[protected]

Beware of idea Cellular, the idea cellular is making fraud to the customers,

Issues:

1. If you haven’t activated any of the pack, it will activate it automatically., recently I received a call from the company of some star chat pack, though I haven’t click any of the button they activated the pack automatically after disconnecting my call and when I called to the customer care the Team leader Mehul Patel and his collegues Chetanbhai and the madam was talking very nonsense way and told me to accept the false statement that I have only activated that pack since I’m not naive user and I’m the technical person so I denied to accept his !

2. Before some days ago, they have activated my ISD pack without any information and their customer care executive staffs are nonsense and don’t know anything the truth that what actually happened!

3. Also they are uselessly running the new campaign regarding “3G pe busy” but nobody is busy in real as they are chatting with the customers, because the actual speed is only 2G but they are doing fraud on regular basis treat as their routine terms in policy.

Guys I have serious issue with the idea cellular and very bad experience, so please if you are buying or moving to idea please don’t as they are doing frauds, cheating, forger any many more.

“Worst Idea Sirji, cheating, lying and doing fraud regular basis are the motto of idea cellular”

Dear Sir,

I have submitted FIR along with my handsets original bill as per IDEAs C/c representatives mail but till date there is not single response from IDEA about my Request of stole Handset tracking.
My Handset has been stolen on 17th July 2011
Kindly update me on [protected]@rediffmail.com

hello sir

i am delighted to be a part of idea network.i have been using my idea students card for a long time. all your services are really appreciated thats the reason still i would like to continue my idea students card.

today[[protected]] morning onwards i cant able to call anyone or send sms to anyone because it reached the validity date. so i need to get an recharge sms with doesnt affect the offer of idea students card. my offer is ,i can call to two idea mobiler for 20 mints as free in the morning time and free calls to that two specific numbers at night.

i am not looking for life long connection but i am looking for keeping the same offer of idea students card and go forward further. if you dont mind will you please send me an sms as soon as possible

i wish u could make a call to +[protected] for further clarification. please dont make a call to that idea mob no.

My idea cell # [protected] on my name (Syed Shadab Raza. M. Raza) was deactivated by the company witout reason. When i approached to the Idea gallery, the reason they gave was very silly. As per them, if the sim is non use for more than 2 months, the sim will be deactivated. It is true that the sim was not used for the said period as I was (out) in Uttar Pradesh & was using the local number o[censored]ttar Pradesh.I said them to reactivate the same number/sim as i am ready to pay the reactivation charges again(if any) as the said number was not allotted to anybody till today (06.09.11) . But they did not agreed & said it is not possible now. The number was very important to me as it was my fixed number in Mumbai. Please check if some thing could be done & I will be very thankfull if i get the same number ([protected]) again. I agree to follow the terms of company if they provide me the same again.

Thanking You
Shada Raza Syed
[protected]

I have taken 7 connections on my companys name M/S BMD MILK & MILK PRODUCTS, INDORE(MP) and payment is being regurarly done as we receive the bills at registered office, whereas this is 3 rd time that IDEA CELLUAR company without sending the bills are DEACTIVATING THE CONNECTIONS 7 ARE SENDING MESSAGE THAT THE NUMBERS ARE DEACTIVATED for Non payment of bills.
I had informed the Assistant sales manager of Idea Cellular Mr.Arshit Khanna on his mobile number [protected] about the same and after his efforts the numbers were activated but Again I received the message that my number [protected] has been Deactivated, I received the message on 05/09/2011 at 08:03:33 AM stating that bill ammount has execeeded Credit limit and the amount of rs 901.63 has to be paid. Whereas I would like to inform you that The Credit limit is rs 1, 000/- and without intimating me the number was Deactivated whereas Idea has NO RIGHT TO DEACTIVATE without informing or sending the bill for payment and I am consulting my Lawyer for legal notice to company because I am not able to make the outgoing calls and I suffered the loss as I am trading in Raw material We are having a DAIRY PLANT and I was not able to call my customers for their Requirements as we sell MILK/CURD/PANEER/GHEE/CREAM/BUTTER ETC. I would like to know can the IDEA CELLULAR officials DEACTIVATE without notice ( SMS or Withour calling the concerned person to clear the Dues) as this shall harm the reputation of the company as well as of the person using the number. So I STRONGLY REQUEST THE HIGHER AUTHORITIES OF IDEA CELLUAR TO LOOK IN THE MATTER SERIOUSLY AND TAKE STERN ACTION AGAINST THE STAFF WHO DEACTIVATE THE NUMBERS WITHOUT PRIOR INFORMATION TO THE CUSTOMERS AND KINDLY LET ME KNOW ABOUT THE ACTION TAKEN BY THE COMPANY . TKS N RGDS SAILESH BHATIA, INDORE(MP)

Respected Sir,
This is regarding NO NETWORK COVERAGE of Idea Cellular in Pune on Modern College road.
Myself VINIT SULE. Cell no- [protected]. Currently I am working with GARWARE MOTORS LIMITED in corporate office located at Modern College road. I just want to inform you about the Big Problem of NO NETWORK COVERAGE in the office located at Modern College road, which am facing since from 14th May-2011. This is a first time that I am facing this kind of problem since from last 8-9 yrs. Just because of Excellent Coverage of Idea, I am using Idea network since from last 8-9 yrs. Due to this problem I cant able to talk to all VENDORS related to my office work, FAMILY MEMBERS, OTHERS etc… & they can not able to talk to me also. Earlier, the service of Idea cellular was excellent. But, nowadays service has become very poor…
This is kindly request to you, Please solve the above mentioned problem as early as possible.
Now I Am Facing The Big Problem That, All Outgoing Calls As Well As Incoming Calls Are Automatically Disconnecting While Speaking & If Network coverage is available then sound continuously breaks. Still I am facing this big, big, big problem of NO NETWORK COVERAGE.
Other members (idea users) also facing this same problem.
Vodafone has excellent & better coverage than idea in the office
Please arrange a person of IDEA cellular to visit my office, and then I will show the NO NETWORK COVERAGE problem to him.
Kindly request to you, please look into this issue.

Vinit Sule.
Service Engineer
+91 [protected]
Garware Motors Limited
1179/6, Gurukripa Complex,
Modern College Road,
Pune- 411005. India.
Tel: +[protected]/41/42
Fax: +[protected]
E-mail: v.[protected]@garwaremotors.com
www.garwaremotors.com

The rubbish idea Netsetter Don't waste ur money im also lost my money on the stuppid idea net setter its really cheats see the statistics before downloading and after downloading





WHAT A 3G SIR JI


[protected]@YAHOO.COM

Sir/Madam

This is Satyendra . A . Customer to idea cellular since 4 years and my number is [protected] i used to use this number regularly but right now i am in bangalore since 2 1/2 months my number is not in use as i tried today i am not getting signal as i contacted idea show room they are not giving correct information even when i am on the way to bangalore i got msgs from bangalore CC regarding roaming offers when i entered bangalore on 19/08/11 but mean while what happened i am not getting signal i contacted CC number but it connected to bangalore CC they are saying to submit Forms but i dont have any information about this one Show room in my home town people are saying it may be blocked but i am getting signal for 1 min and when i am trying to check my balance its not connecting and signal is going please help me regarding this issue

Hi,

My name is Pankaj Goyal. I am from Pune, Maharashtra. I was having an Idea simcard, which is lost yesterday accidently. Now I want to get this sim card (mobile no. [protected]) blocked. I am trying to reach the customer care service but without success. Therefore, I kindly request you to block this number[protected]

Regards

Pankaj Goyal.

This is to inform you that I have applied for the MNP request Dated:[protected] In spite of providing the port code on[protected] along with the KYC documents, till date i am unable to use other service provider service, as IDEA is not releasing/approving the MNP request.

In spite taking so much follow up with customer care they are not processing the transfer request.

The IDEA number from which I want to get rid of: [protected]

Regards
Milind M

I BROUGHT IDEA NET SETTER DEVICE ON 27.08.2011.IT WORKED CORRECTLY ON THAT DAY ONLY.AFTER THAT IT IS NOT BEING CONNECTED.I TRIED TO TAKE UP THE MATTER WITH THE CUSTOMER CARE (NO. 12345) ON 03.09.2011 AT 09:10PM.THE MAN ON DUTY DID NOT RESPOND PROPERLY AND TRIED TO BEFOOL ME.THE DETAILS OF THE DEVICE AND CONNECTION ARE AS UNDER:
MOBILE NO.(DEVICE) [protected]
SIM NO.[protected]
IME:[protected]
DATE OF PURCHASE AND INSTALLATION: 27.08.2011
MY MOBILE NO. [protected]
FROM: S.N.TRIVEDI

Dear sir / madam,
I lost my sim card of prepaid mobile number [protected] on 06/09/2008 so please you are kindly requsted to block this sim card to prevent its missuse, thanx.