Idea Cellular Complaints & Reviews

i second your complaint

i just want a way to check my available balance

and i refuse to believe this is not something that such a huge company can provide easily

the customer service people are severely hard to deal with, rendering this service utterly unhelpful when i inadvertently ran out of credit before 30 days and nobody would tell me what i needed to do
- that is, until i started spraying out cash! they made me buy the wrong plan (rs 300) and then an unnecessary top-up (rs 156), until i finally went to a shop and inserted an additional rs 1250 plan. i never received back the 300+156, and i never will.

i don't understand why they cannot comprehend the basic need of this feature - for the simple sake of topping up before i run out of internet!!!

I M ALSO AGREE WITH U BRO...

Unfortunately TRAI is not doing its job & that allows Big Business to cheat their customers

I too agree that why can't we check our data usage? Once IDEA claims to get idea for nonsense facilities so, why they don't want customer to get idea for usage detail.

Rakesh
ex. Indian Navy

Hi,
I have purchased the Idea 3G net setter last 3 month. I have opted for plan 599 where i am paying Rs 677 and getting the usage of 2 GB. When i started using this, i found out that my bill rate coming more so i have changed my plan to 349 in this month. Today i got 1 call from your customer care that your credit limit is crossed i.e approx rs 1680/-

When i called customer care to find about it and told them that please give me the hard copy of this, they said there is no way to check the data usage in Idea 3G. While other operators give that option, why IDEA is taking advantage of peoples' non-interest of knowing the data usage. Tomorrow, if they tell you that you have used 10 GB of data, there is no way to challenge them the authenticity of the statistics.

I request you to take this matter to upper management and give this facility to all consumers as soon as possible.

Respected sir/Madam,
I am using idea 3g netsetter. I am getting very poor speed. The first 10 days I get better speed after that very bad speed. No way to check my usage. I make call with customer care, they have no idea and bad response
the idea is cheating me.
My netsetter number is [protected]

Yes it is really bad, company must change this

with out any information disconected my no why? and how 2 contact coustmer care give an useful and working no of IDEA coustmer care

I am having similar painful experience with Idea .

On 23 July, I on advise of customer care executive activated Rs 05 plan which she told me is having following features :-

- 50 mb 2g data.
- 24 hrs connectivity.
- Automatic renewal after 24 hrs.
- Process to activate.
I downloaded approx 35 mb data till late night and afterward deactivated the service using *800*222# switch and closed my packet data connection.

On 24 July at 0422 hrs I received sms from IDEA that Rs 241 have been deducted from my main account for browsing 11.2 mb data.

I called customer care executive 4 times, I received 4 different reasons each times which are :-

. The deduction is due to some phone calls I had made.
- The deduction is due to downloading as data plan covers only browsing not downloading.
- The deduction is due to termination of data plan after 1200 pm.
- The deduction is due to 3g data usages as 2 g data pack cant be utilized in a 3 g connection.

I reported the matter to Idea and I receive following reply:-
I downloaded first from my 2g pack and afterwards I activated my 3g zero balance pack. Which is a point black lie and they are covering their tracks.

My No -[protected]

The latest cover-up . Idea guys come up with two new cock & bull versions _

1. Deduction is because data used on roaming in Chattisgarh, (never possible since i never leave my place for 4 kms or more whereas Chattisgarh is 400 kms far.
2. Deduction is because I crossed 50 mb limit . False as I calculated my download never cross 30 mb leave alone 50 mb.

This speaks of the status of company which is operating like Gangs of Wasepur. They are cheaters and thugs; in my experience one should go with BSNL of Airtel as they are big companies and has some business ethics.

Idea Cellular — activating service without intimations

Hi
I am a idea user from a long time.. My No. [protected]. I am having many problems with idea As if from 2 months the service of idea is been getting worse. They are activating the services without giving me any Intimations. 1) Miss Call Alerts. 2) dialer tones 3) cricket alerts ... i mean what pathetic is this.. i am not an to pay fotr this evrytime... what an is this. every time for no use my balance gets deducted .. without gvn any intimations.. and when i called to cst care exeutive every time i get the ans is "apne hi activate karwaya hai" n "isme hum kuich nahi kar sakte" i mean m nt a fool to bear sch the money evrytime... from now i dont want any kind of call or mesages to activate the service again n again.. if il get any kind of mesage or call again .. I'll strait away do MNP,,
I hope that I'll get a favorable reponse from your end.. and needs to rectify the complaint as soon as posible..

this is the third time my balance got deducted.one gprs msg come in every alternative day taht gprs request for 3 days is activated.but i have never requested for this facility.twice my balance refunded.but the time i am getting the balance and in next 3 or 4 hrs later the same amount is deducted.i am really fedup with this, kindly look into the matter.mr saurav kumar the senior representive asked me that he will look into the matter, but he didnt do anything yet, my balance is yet not credited.my number is register in DND, but still i have problem.last my recharge was rs 65.and till now i have not made any recharge because i know the time i will recharge my balance wil deduct.its a humble request please look into the matter

hi i am vishant pawar my mob.no. is [protected] my balance is deducted since last two month, i not activated any services o[censored]r network so plz refund myammount as early

Idea — net is not working properly

my idea internt is not working properly i said many time in idea customer care regarding my internet problme . bt giv not response . pls take action my net no. is [protected] . the complaint no. which given by idea custmer care is 80151294 help me pls .

MY SIM NO, [protected] SAR MY SIM REJECTED MY HELP YOUE THIS MATTRE IS SOLVE CHEYTHUTHARANAM
NO [protected]

i am using the idea net setter. its not working at all. i am facing a trouble in that.

I got a net setter in pune but when i got shifted in gujarat it started showing lack of network and stopped working and idea guys are just wasting my time.craps.my no is [protected]

my idea net setter is not working properly. it is stop working in between. so i m facing problem. plz take sum action.

i know idea gives low speed but thats ok for me.. but the thing is if i start downloading a file of many MBs.. and if dont use my laptop for 1 or more (not fixed) my idea net setter automatically gets disconnected and downloading stops. it just not happened 1 or 2 times it happened n no. of times. so is there any solution.. i use kaspersky antivirus 2010.. is it because of this?? plz anyone help me out..

idea ka 3G net setter liya hai...lekin bahut bekar speed de rha hai...kai bar to kam bhi nahi karta hai...if any solution plz tell me...

Idea Netsetter — not working properly

my idea netsetter disconnects after evry 30 mins.it shows no signal.i have to restart it.i had tried evry means.i even mailed to customer care.but no proper suggestion,response and solution till now..i m facing it frm last 1 month. this is the docket no.of complaint..1-[protected]

I am using Idea netsetter since 12/4/2011. Till today I was not able to browse internet properly. Either it is very slow or brake in the internet connection even if there is net work coverage and signal strength. I complained to the custamer care center so many times, followed their instruction; but no use. I have re-charged it time and not exceeded the data usage limit.

GOT TOO MORE MISSED CALLS FROM THIS NUMBER [protected] I wanted to know who is calling me ?? i rcvd so many time missed cal from this no. Now i recived mised call today too. pls let me know who is giving misd call ?...more disturbance, he get silent ...but i don't know .i trace mobile no...it shows...IDEA CUSTOMER & ORISSA STATE..PLS TAKE IMMEDIATE ACTION.

Please deactivate idea TV on my moble phone no [protected].

recharge phad ke fekh do











tum abhi bache hoo mobile chalane ki okat nahi hai tumhari

recharge not done on ideacellular
I recharged my mobile using internet banking and from Idea online recharge portal, the amount is deducted from bank of Rs. 150 TopUP but phone didn't get Recharged. My Phone number is [protected]

recharge not done on ideacellular
I recharged my mobile using internet banking and from Idea online recharge portal, the amount is deducted from bank of Rs. 150 TopUP but phone didn't get Recharged. My Phone number is [protected]

Reg. IDEA Demo No. [protected],
Distributor : Devi Enterprises, Shop No.09, Sector 5, Mahavir Plaza,
Kalamboli, Navi Mumbai.

I have been retailer from last few years. I am keeping topup vouchers and demo for recharging to the customers.
I had asked the salesman to recharge Rs.1, 000 to my above demo mobile on 10/01/2012 in morning. He replied that I had no balance at present, when the balance receives he will transfer the amount to my mobile. In evening at 1620 pm I received Rs.500/- vide transaction No. DEVIE/1201/1014900 showing balance Rs.530.82 showing to pay Rs.487.50 to salesman. I immediately contacted the salesman saying that I had received only Rs.500 instead of Rs.1000. Later on I received balance of Rs.500 showing balance of Rs.1030.82 vide ID DEVIE/1201/1014351 at 1621 of 10/1/2012.
After few transactions I came to note surprise that the amount deducting from Rs.500/- instead of Rs.1000/-. I had shown all the transaction to the salesman next day ie. on 11/1/2012. He said he had passed on message to dealer to deposit the amount in my demo mobile. It is dealer’s problem. I requested him to find out transactions and get the print out from office. He promised to do so. But later on frequency of his visit to my shop reduced to once in a week. I again enquired about the missing Rs.500/-. This is the third time of such situation from December 2011.
The salesman still avoiding to visit my shop. I could not recharge balance in my demo mobile. I had stopped the transaction from mobile and keeping only topup vouchers.
I request your goodness to look into matter and rectify the problem. If possible if I can get refund of missing amount I will be very thankful to you.
Thanking you,
Yours lovingly,

Divate Govindarao

Please followup

SIR,

I am submitting complaint for SIM of Idea and number is [protected], which is registered in my name and which have lost by theft plz help me to block this number immedietly
thank,s

sandeep nirvan rudarpur

Dear Sir/Madam,

My name is Bidyawati kumari W/O Rajesh ram. I have lost my Idea Prepaid SIM Card. So, I want to block my SIM card immediately, anyone is using my sim card and abusing us daily. Because at present I am a teacher of an government school. My number is [protected] (sim of bihar & jharkhand).

Please acknowledge me as soon as possible.
I shall be highly obliged to you.

My Current Address is :
Bekar bandh dhanbad.
any further detail please contact:[protected]
Jharkhand.

Dear Sir/Madam,

My name is M.Arunkumar I have lost my Idea Prepaid SIM Card with number [protected] . So, I want to block my SIM card immediately.

Please do the need full and my alternate contact number [protected].

Thanking you Sir
Yours Sincerely
Aruna Kuma

My name is ANUPAM BAGHEL, I lost my mobile on[protected], I want to block my sim services.. My sim no is [protected], service provider - Idea prepaid,, this no. is activated on my mother id, her name is SUDHA BAGHEL,, I called to Idea prepaid customer care but they didn't help,, if someone misuse the sim, It may be big trouble,, I will not responsible for that.. please help me..
Regards:
ANUPAM BAGHEL

Dear Sir/Madam

I Suresh Yadav from visakhapatnam A.P. was having idea sim no [protected] for about 3 years,
My mobile containing this no got stolen in New Delhi station area at 0800 PM on 01 Apr 13.
although all contacts have gone but i request to block the same SIM having a balance of more than Rs 250.
It is further requested that kindly tell me how to issue the new SIM with same No.

Thanking You

Regards
SURESH YADAV
[protected]

I have an IDEA sim bearing No [protected]. One week ago I had charged Rs 65 towards my balance. After 3 day I received a call from idea company person. He was tring to convince for providing a free STD call for which Rs 31 will be charged. Inspite of my refusing he had activated the same and deducted Rs 31 form my balance. I had approached through 198 but no solution to this effect is made. The person on line talked to me was Mr Prasanta Tiwari (as he derived) who had shown his inability to help me out.

Lastly I am bound to produce it through this channel.If my case is found genuine my please be verified and subsquently ammended.

I will be waiting for Ur action and intimation. I will reply positively on this issue.

Thanking you,
Manju Lata sahoo
HIG-211, CO OP COLONY
KALINGA VIHAR CHHEND
ROURKELA-15, ORISSA.

Strongly sgree

sir i am abdul azees pm puthan maliyekkal house mampuram malappuram dst kerala, my no is [protected]
this number call details (2012 april 20 to june 5) ples details for my email id [protected]@gmail.com

i am idea user...few moths back i have changed from postpaid to prepaid on the same telephone nummber i had a very bad exprience with kind of customer service i have been provided. I can rather say it's a pathetic service i ever had from any Cellular service provider. I have called to make an enquiry on my last bill, the person whom i spoke to place my call on hold for a very long time and after then i was connected to some other Customer service advisor. I don't understand why these people are hired if they can't do there job properly and deliver customer service to a customer. In your promtion there are so much good about the service but in real life it's the bad side of the service. After calling three times to get my simple issue resolved but still no one is able to rectify the reason. After all this hassels i am thinking to move my services to some other service provider but unfortunately number portability still not launched. The service offered by IDEA CELLULAR Services is dibolical,rubbish and i will storngly recommend by friends and family NOT TO USE IDEA IT WON"T CHANGE YOUR LIFE BUT IT WILL RUIN YOUR LIFE FOR SURE.

Idea Celluar — NO SERVICES IN ROAMING

[protected]

Mobile No[protected]

Problem of roaming services made highly disappointed and put me in financial loss

Name...: sachin
Email..: [protected]@yahoo.in
City..: ludhiana

Subject: net setter amt refund

dear sir,
i would like to draw your attention towards my problem. i have recharged
idea net setter. yet, till now the net connection is not provided. i have
also talked for it on their customer care, but they themselves get confused
over this issue. none have any knowledge on my matter.
instead of listening to my grievances they start giving me their ideas about
the problems. no one knows tries to understand the problem. i have also said
to please transfer my call to their senior, but no result.
in last they say that try such n such number that is for idea data card, "but
sir the number does not exits".

well my idea data no. is - [protected]
my phone no . is- [protected]
please take care of my grievances.
thank you.

yours sincerely,
Sachin Verma

I had called a few times for DND service to be activated on my phone. I get about 20 calls in a day and 10 SMS. After trying that send message to a toll free number a few times, and it didn't work I kept calling the customer service and got the same response. They even started charging for the call to Customer Care, which I think is completely idiotic. So finally I asked to speak to a spuervisor and requested him that at least the calls that I get from Idea Cellular .. which are internal should be blocked. I had the same problem with Vodafone before and they did it. They stopped my internal calls in one day. so my point is if they could do it why couldn't Idea Cellular do it too. I had a long discussion with the supervisor and all I got from him was I understand and I'm sorry for the inconveienece. He did not do anything to help me or what we call a "CUSTOMER SERVICE" .. According to me, you are just wasting your money on making these sit there on the phone for 10 hours a day and on the trainers who can not train them on how to handle the custoers and quality who can not make them understand a good quality customer experience and managers who fail miserably to manage the show. You should have a "GOOD WORKING IVR" custom designed for every scenario. That would be more cost effective and efficient because I don't see these imbecile representatives doing a good job at all, rather they provide you with a 3rd quality Customer Service Experience. If there's a simple question or a query, anybody can handle it. The question is when you have to go out of your way and provide a good customer experience, what do you do then. I am highly disappointed in the level of customer service Idea Cellular provides. I wish it was better but its not. my phone number is[protected]. I don't have GPRS or MMS on my phone which I gave up long back after at least 20 calls and now I'm giving up on promotional calls and text from Idea which I DO NOT need. and soon I will be giving up on Idea Cellular too and move to Airtel as they have a better plan. I just don't want to change my number so I'm waiting for TRAI decision to be activated and I could change my service provider without changing my number.

Thank you Idea .. what an Idea sir ji.

Hi Idea Customers,

I would like you to know idea is the only sick company with no right solutions for the problems they have created. My phone cannot have internet connectivity just because Idea does not know the solution. I have spent hours speaking to the customer care which connects only after 40 minutes (I also had to bear the lady praising Idea for they are in villages and small towns). The Idea store in the city is too busy to handle customers. They promptly say "No this cannot be done". I repent for choosing Idea over Airtel and Vodafone. You might have had a pleasant experience but trust me they are gonna get you sometime.

IDEA CELLUAR REFUSES TO GIVE SOLUTIONS.

Yes, I agree with Bhoomi, Idea has got the worst team who are least bothered with the complaints.I have seen them deduct the balance and subscribe people without their knowledge and start hogging the money.

Music has been my passion as I have played various instruments such as the synthesizer, har monium, guitar and the piano since childhood. During my formative years I had served as a keyboard player and an arranger in bands such as "Roots", with childhood friend and percussionist Sivamani, John Anthony, Suresh Peters, JoJo and Raja. I later played in the orchestra of M. S. Viswanathan Ramesh Naidu and Raj Koti, accompanied Zakir Hussain, Kunnakudi Vaidyanathan and L. Shankar on world tours and also graduated with a degree in Western classical music. The Indian cinema has been great to work with where I composed music for for various films like Roja, Lagaan, Ghajini, Kannathil Muthamittal and specially Slumdog Millionaire which has brought international acclaim to the Indian music industry which made us grab Academy, Golden Globe, BAFTA and the Grammy Awards for best music compilations. I’m grateful to all my fans who have supported me throughout and relished my music through the ages, it has been a wonderful experience for me to be featured in the New ‘ Mile Sur’ . I shall continue my quest for good music in all my future endeavours and bring laurels to my country. Jai Ho!!

I am post paid life time customer with mobile [protected] and [protected]. I stay overseas much of the time, first they bothered me with all stupid nonsense ad, sms and they charge me International roaming charges for hearing the . When I switched off to avoid this instead of temporarly suspend, each time when you call customer care from overseas it reaches "prepaid cell " and they cannot do any thing. Its always hassle get connected.

This is year they have gone worst, they complety discconnected my both phones and also allotted my numbers to others. When I challeged how can they cancel a post paid customer without even an inimation or warning. The answer is they have sent an SMS and since Iam no long connected I cannot see it.....!!!.

Since 11th July they are still has not given me any positive response. Can any one suggest other celllar whose customer care is better (I guess any one would be better than Idea)

DND regarding complain


This is Manish hatej & my Mobile No is [protected], I am raised a complain to IDEA C. Care.
Complain is” DND is active in my no. Till I previous 2 or 3 months, but continuously I get a promotional Calls & Sms.

But I am not getting my complaint resolution, I am continuously complaint in IDEA Complaint no[protected],[protected],[protected],[protected]

They are called so many times & told me, your problem is solved but my problem is as it is.

So pleas cheek this & solve my problem.

Thanking you
Manish hatej

Dear Authorities,

1. I am an Army Officer posted in College of Military Engg, Pune. I am writing this mail to bring to your notice a case of Customer Grievance against IDEA. I have recently taken an Idea Prepaid connection & activated it on 28 Dec 2013. I also activated 3G plan on my connection, however in spite of getting a confirmation message of activation of 3G, it still hasn’t started on my mobile. Also, since today morning “Whatsapp” application has stopped working – it was working fine on the new number yesterday.

2. I contacted Idea customer care a number of times on 12345, however in spite of repeated calls, they have not been able to help me. Either I was kept on hold for a long time, wherein I was promised that the case will be resolved by Idea, or I was being transferred from one section to the other. However, nobody was able to help me. Few Idea representatives were so rude & ill-mannered that they cut my call without helping. I spoke to number of Senior Executives & Team Leaders like Naresh Sonawane, Paras, Kavita & Anil Dhande, however nobody has been able to help me till now.

3. I am still not able to access my “Whatsapp” application – everytime I try to verify my new Idea number, it gives out the error message – “Your Number +91 [protected] is not allowed to use our service”. Also, my 3G plan money has been deducted from my account, but it started working after few days only. And today IDEA has deducted Rs 249/- from my account for annual dialer tone service, when I didn’t ask for it.

4. It’s very sad to see that a reputed telecom company like Idea doesn’t have the staff who knows basic Customer Care. I am sending mails to Idea Nodal Officers, Customer Care & even Apellette Officers, and its horrifying to see that there has been absolutely NO RESPONSE from even them. I was using Vodafone connection before switching over to Idea, thinking that Idea has got best service in Maharashtra at least, but I am now thinking I made a mistake, and switch back to either Vodafone or Airtel.
.
5. It is a humble request from my side, that someone answer this email, and do the needful. At least there must be somebody who can take action and solve my grievance. Also, if I don’t get a response from Idea side, I may have to take up this case in media and put it in Newspapers, so that everyone comes to know the kind of Customer Service provided by Idea.

Thanking You,
Lt Col Ashish Raisinghani
[protected]

i was buy 1.8.2014 on idea post-paid
sim
. sim
no[protected] imsi
no.[protected] still not activate
. store person still not response day by day i was call him but not attend my
call . i was buy in Royal Communications Old
# 305/2, New # 1-164D, SS Arcade Complex, Saradha College road, Near ABN AMRO
Bank, Alagapuram, Salem 636012, but i will work adidas in tirupur how to handle it.
What can i do i have only that person number ([protected]) only.
my number [protected]
email id :[protected]@gmail.com

dear sir,
he is alwasy deducting my balance and he is not refund me..my deduct balance without confarmation he was dedute my balance..
my mobile no is-[protected]

Dear Sir/madam,
Most humbly I beg to say that I am bearing mobile service of Idea cellular, Without any information co. has activated some internet service which is
.Everyday charges of this is being deducted,
many time contact to customer care executive and they say " sorry please call after 2 or 3 hours we don't have information regarding this and the process they said is not working properly.
.
finally I decided to log a complain and requested you to please do the needfull I"ll be very thankfull to you.

Kind Regard,
Pratap Jadhav
Pune.
[protected]

Dear sir;

Number:[protected]

I have a bad experience in your Customer care.Saturday (31-mar-2012 at 7.50 PM), am calling two time to your care.My issue is my balance got detected around 42 rupees.I didn't get any confirmation. The first call was handled Mrs Remya, am not satisfied with his interaction.She is transfer the call to Senior level(Anoop) without any information.I have no words to explain Anoop.
Voice of Remya : "Please listen "(with rude behavior).
Voice of Anoop : " Mind your words other wise ll disconnect call"(am not using any abusive words).

Am speak with two guys as a convince of a customer.

So please trainee the executives
1.which customer service are you provide .
2.How to handle a costumer?
3.Give Costumer is the KING.