Dear Sir,
This is to inform you that i was using two idea postpaid mobile connection,
[protected] mysel[censored]sing this number and[protected] i was using at home only
i was using [protected] around from past 4yrs withoug break. and [protected] from past around 2yrs.
suddenly one day i got my [protected] number bill amount that was Rs/-4094,,,
i was shocked because normaly i recieve the bill amount Rs/-200 to 300 only i called up at tollfree number to know about my bill amount they told me the system is down now we can not tell you. next day i again called up they said they are not authorised to provide the details from there side and then they disconnect the call without proper call closing i again called they picked the call and disconnect the call..... these things happed arround 12-15 times after few day i again called up them and finally they have marked a request to send me the itemize bill history but i did not get any duplicate bill,,,,, in next arround 45 days. i called up again at there toll free number and told them that till the time i will not see my bill history i will not make any payment,,, meanwhile my mother make the payment of Rs/- 1000. then i stop to my mother to make any more payment.
Later they have disconnected my [protected] number....
although my both number was very important for me as it is like a VIP Number and now a days its not easy Purchase these kind of number.
i again called up and asked them you please send me the duplicate itemize bill history i will make the payment if it is realy justifying. and after that please activate my number.
but inspite of sending my duplicate billlllllllll, suddenly they have disconnect my number aslo [protected]. although i paid advance rental to them for next 2years ,now i was unable to call even at there tollfree number as they have compleatly disconnected it. i called up them from my vodafone numebr [protected] arround 20 times but as usual i was not getting proper responce from them, they were disconnecting my call every time after listen my history.
and after arround 40 days i got to know that they have given my [protected] number to some one elce.... his Name is mr Vijay i called him when you have purchased this number he told my that i have purchased this number befor 2 weeks and i have paid Rs/- 5000 for this VIP Number only,,,, activation and plan charges is moreover..... He told me that he is getting every day lots of calls for you (Praveen Upadhyay) and lots of Messages. he has also called up at tollfree number as he was facing lots of problam.
1) Now my concirn is withough see the bill history will anyone make the payment??
2) why their customer care executive were disconnecting my call every time???
3) Why they have disconnected my number [protected] withought any intemation suddenly, although i was paying my bill every month properly from past 4yrs continuously, many times i paid my bill in advance.
4) As per my information if a company disconnect any postpaid numebr then with in a 3-4 month they can not alocate that number to any other person then how they alocate my number to someother person with in the TAT time.
Sir,
the both number was very important for me i hope you can understand my problame. it was like a mentel harassment.
i am working in a BPO for a leading health insurance company (Apollomunich Health Insurance) as a Team Leader and i work on Pan India Basis (Delhi/NCR, Mumbai, Kolkata, Lucknow, chennai, hyderabd, jaipur, pune, Etc) and my all field executive were use to contact me only at [protected] number. every day we are doing arround 3.5lacs business mininmum 2.5lacs. from my office only.
now i hope you can understand in first 2-3 days how much business my company would have lost.
I would humbly request you to please look into this and do the needful for the same. so that they cant do these kind of stuffs with some other person.
Thanks & Regards,
Praveen Upadhyay
Team Leader
Apollomunich Digital
[protected]
Aug 13, 2020
Complaint marked as Resolved 
