Idea Cellular Complaints & Reviews

Sir/Mam,

My Idea Mobile No. is [protected], which i am using from last 2.5 Yrs. From the last 4 months i am facing the same problem the service provider mean while doing the barred problem. Lot of time they barred my outgoing without any reason even i am having the validity till 2013.

This is really a mental harrasment what they are providing to me, please resolve the problem if you can.

Kind Regards,

Karun Mittal
[protected]

Dear Sir/ Madam

An internet connection(monthly) was applied for my mobile No.[protected] by paying Rs 98/- but am not able to activate internet connection & email.
this was brought to your contact nos.12345 requesting them to kindly activate my internet connection.Though somebody answered to contact no.53599 & receive GPRS settings.
Upon contacting no feedback or GPRS settings have been received so far.
Pls be advised since this connection is valid for only one month & not activating same amounts to loss of time/days.
T/fore it will be highly appreciated if above problem could be rectified at the earliest.

INSTEAD OF THIS BELOW PAYMENT MADE TILL 03.09.2011 TIME 14.10 THIS CELL HAS BEEN MADE DEACTIVATED FOR NON PAYMENT FROM 29.08.2011 ONWARDS. INSTEAD OF REPEATED CUSTOMER SERVICE COMPAINTS (I.E.[protected] FOR LAST TWO DAYS FOR MORE THAN 5 TIMES , NOTHING HAPPENED.


ICICI Bank

Transaction Reference Number: [protected]

Transaction Type Bill Payment

Date of Transaction Aug 31, 2011

Transaction Details

Biller IDEA CELLULAR

Nickname AMMUIDEA

Account Number[protected]INR) SWAMI MOHAN DOSS

Amount (INR) 184.71

Payment Remarks

I applied for Mobile Number Portability from Dolphin to Idea Cellukar. In spite repeated requests from me, literally calling them more than 8-10 times the bills were delivered late by MTNL, that issue having been resolved, finally they accepted my Port Out request. On the night of August 31, 2011, exactly Midnight, MTNL shut down all services. Till date, today, September 03, 2011, that is THREE DAYS after their shutting down all services...

Dear Sir,

My Idea Net Setter no. is [protected]. I buy this on 5th of August 2011.

I took Combo_850rs plan in which can free Download data is 6GB data,
I used only 5.62GB data as my statistics shown in net setter, after then
they stopped the services. Then I called to customer care, those guys
don't know anything.

But i was shocked to see.... i had been charged for the data i have used,
There was an excess billing of 1016 rs. I had contacted so many times to
customer care numbers but those guys are unable to understand. I am really
frustrated with there attitude towards customers.I will never go to
Idea Services
further.

Please take necessary action.

Regards,
Shivam Bajpai
[protected]

I am new customer of idea prepaid service. Right now my service is barred. I have submitted document thrice. Last two occasions I have submitted document to My Idea showroom, idea personnel verified all document I found it proper.
I have attached following documents
1st submision
Indian driving license – As Photo ID
Maharastra state electricity board (MSEB) bill – As address proof

2nd and 3rd submission
Maharastra state electricity board (MSEB) bill – As address proof
Indian passport – As photo ID and address proof.

Note: MSEB bill is on my name and also address on passport and MSEB are same (my current pune residential address)

Each time I call idea customer care, they reply saying your documents are not proper but do not tell what is issue with documentation.
This time again they asked me to submit documents again (4th time) . Can you help me to address this issue.

Regards,
Avadhut Mondkar
[protected]

I have idea poatpaid connection taken from my home town i.e. haridwar/hardwar-uttarakhand.On 21st Aug'2011 , I came in Greater Kailash-Delhi.Here my mobile is not taking 3G network(3G service on my number is activated).I tried manually selecting network,selecting 3G mode but no access.When i called customer care executive(at [protected]) regarding the problem i was told they can not help while customer is in roaming.after that whenever i call customer care ,as soon as i choose to speak to customer care executive,my call is disconnected.even call is not possible at 198.
Also there is mismatch in billing information when i check on phone by dialling *147*1# and at online account.

Indeed An Idea can change your life,our(customers) life changed too but in negative aspects.
Get idea not to get Idea.
Ab India ho gaya hai 3G pe busy-No 3G access ofcourse people will be busy calling you(50 paise/min).

Dear Sir,
my no. [protected]

my A/c was debited with Rs 20 for idea music station without my consent.I made a call to 198 for registering my complaint, but the customer care agent is not ready to accept my complaint

From: mohit gupta [mailto:[protected]@yahoo.com]
Sent: Thursday, August 18, 2011 2:00 PM
To: Customer Care - New Delhi
Subject: refund of money

Hi,

I applied to convert my no([protected])in to idea postpaid but the plan told to me was inaccurate by Nitin. Later on when i asked monica to refund the money they dint. Its been more than a week and they are not responding to my call. Tell me if i need to go to consumer court for this small amount.


Regards,

Mohit Gupta
[protected]/[protected]




Hi Ashish,

Here find the attached files for payment receipt and customer application form. Also see the below given 20 digit sim no.:

SIM No:[protected]

I made the payment on 10.08.2011 and till today i didn't get any reply from their side. Also i regiteed the complain in Idea office in Sector- 64 for which the complain no. is[protected]. Please do the needful ASAP.
Waiting for your reply.

Regards,

Mohit Gupta
[protected]/[protected]

From: Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Saturday, 20 August 2011 12:18 PM
Subject: Re: refund of money

Dear Mr. Gupta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding services against your Mobile Number [protected].

We would request you to provide us with the 20 digit SIM card number given to you for the same while taking the connection along with the scanned copy of payment receipt and customer application form, so that the concern can be addressed to the best of your satisfaction.


Thanks & Regards,
Anand Kumar Chakrawarti
Customer Service Desk
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at [protected] from a landline to know more about IDEA.


From: mohit gupta [mailto:[protected]@yahoo.com]
Sent: Friday, August 19, 2011 12:50 PM
To: Customer Care - New Delhi
Subject: Re: refund of money

Dear Ashish,

You can call me on [protected]/[protected]/[protected]-74 any time. Waiting for your call.

Regards,

Mohit Gupta

________________________________________
From: Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thursday, 18 August 2011 9:09 PM
Subject: FW: refund of money

Dear Mr. Gupta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding services against your Idea Mobile Number [protected] and we tried to contact you but contact could not establish.

We would request you to kindly provide alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.

Thanks & Regards,
Ashish Ranjan Rai
Customer Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at [protected] from a landline to know more about IDEA

Dear Sir,


This is to inform you that i was using two idea postpaid mobile connection,
[protected] mysel[censored]sing this number and[protected] i was using at home only

i was using [protected] around from past 4yrs withoug break. and [protected] from past around 2yrs.
suddenly one day i got my [protected] number bill amount that was Rs/-4094,,,
i was shocked because normaly i recieve the bill amount Rs/-200 to 300 only i called up at tollfree number to know about my bill amount they told me the system is down now we can not tell you. next day i again called up they said they are not authorised to provide the details from there side and then they disconnect the call without proper call closing i again called they picked the call and disconnect the call..... these things happed arround 12-15 times after few day i again called up them and finally they have marked a request to send me the itemize bill history but i did not get any duplicate bill,,,,, in next arround 45 days. i called up again at there toll free number and told them that till the time i will not see my bill history i will not make any payment,,, meanwhile my mother make the payment of Rs/- 1000. then i stop to my mother to make any more payment.

Later they have disconnected my [protected] number....
although my both number was very important for me as it is like a VIP Number and now a days its not easy Purchase these kind of number.

i again called up and asked them you please send me the duplicate itemize bill history i will make the payment if it is realy justifying. and after that please activate my number.


but inspite of sending my duplicate billlllllllll, suddenly they have disconnect my number aslo [protected]. although i paid advance rental to them for next 2years ,now i was unable to call even at there tollfree number as they have compleatly disconnected it. i called up them from my vodafone numebr [protected] arround 20 times but as usual i was not getting proper responce from them, they were disconnecting my call every time after listen my history.

and after arround 40 days i got to know that they have given my [protected] number to some one elce.... his Name is mr Vijay i called him when you have purchased this number he told my that i have purchased this number befor 2 weeks and i have paid Rs/- 5000 for this VIP Number only,,,, activation and plan charges is moreover..... He told me that he is getting every day lots of calls for you (Praveen Upadhyay) and lots of Messages. he has also called up at tollfree number as he was facing lots of problam.

1) Now my concirn is withough see the bill history will anyone make the payment??
2) why their customer care executive were disconnecting my call every time???
3) Why they have disconnected my number [protected] withought any intemation suddenly, although i was paying my bill every month properly from past 4yrs continuously, many times i paid my bill in advance.
4) As per my information if a company disconnect any postpaid numebr then with in a 3-4 month they can not alocate that number to any other person then how they alocate my number to someother person with in the TAT time.


Sir,

the both number was very important for me i hope you can understand my problame. it was like a mentel harassment.
i am working in a BPO for a leading health insurance company (Apollomunich Health Insurance) as a Team Leader and i work on Pan India Basis (Delhi/NCR, Mumbai, Kolkata, Lucknow, chennai, hyderabd, jaipur, pune, Etc) and my all field executive were use to contact me only at [protected] number. every day we are doing arround 3.5lacs business mininmum 2.5lacs. from my office only.

now i hope you can understand in first 2-3 days how much business my company would have lost.

I would humbly request you to please look into this and do the needful for the same. so that they cant do these kind of stuffs with some other person.


Thanks & Regards,
Praveen Upadhyay
Team Leader
Apollomunich Digital
[protected]

Dear sir/madam,

Iam swami my idea no-[protected] purchased last week(new connection) on 27/08/2011 at 17.00 i have checked my balance found 24.00 Rs my handset connected to internet for net surfing after some network showing GATE WAY TIME OUT i have checked again my balance found 3.27 Rs called on 198 custmer care excutive told me that Mr.AJANAN G.your balance debited for CALL/SMS on special no.i told him that no any call or sms done after 17.00 Hrs to till time (18.10Hrs) then how idea charge me without any do.after that i have checked my Call history,sms sent folder,internet setting nothing any found to charge me.so please credit my debited balance.

Thanks

swami
[protected]

My idea prepaid SIM (mob. no.:[protected], Purchase date:10th August 2011) was deactivated on 17th Aug,2011 even after the submission of documents. As per retailer's advice, i personally went to idea customer care office, behind BIG BAZAAR, Visakhapatnam and submitted my documents(Application no.:W0505422). 5 days have passed and still there is no response from the company. when i contacted customer care through phone, they say that i will have to go to the idea office just to verify if my documents have been submitted or not. Just for this, i have to travel 10kms. When a customer submits documents directly at the office and the officials accept it, then its obvious that the documents are okay. Then why are they taking so much time to just activate a SIM?
please give me a solution as soon as possible.

Hi,

This complaint is regarding idea. They have put unnecessary charges and now abusing me and my family to pay those charges. I have taken unlimited Internet access plan for Rs. 599/- and i an regularly paying this for the last one year. but IDEA has put 400 as Internet usage charges apart from Rs. 599/- but for what. they dont have mind when i am using the unlimited one than why extra charges. but they are not ready to listen and abusing me. below are the words which they have used to me.

1. A girl named Ankita ([protected]) from your Recover team called my mother and abused her.

2. My mother told me and i called back on the same number and asked her why she has abused my mother than this girl Ankita Told " TU FRAUD HAI, BILL NAHI PAY KAR RAHI, KAISE GHAR SE HAI, TERE DOSTO KO, RISHTEDAARO KO MEIN ABHI PHONE KARKE LEGAL NOTICE BHEJTI HU".

3. When i got tempered she said " TU KAHA KI PAIDAISH HAI PATA CHAL GAYA, GB ROAD SE AAYI HAI TU, TERE BAAP NE VAHA JAGAH LE RAKHI HAI, TERE GHARWALE VAHA JAATE HAI SAARE".

4. TUJHE AADHE GHANTE MEIN PATA CHAL JAYEGA KI IDEA KYA KARTA HAI, TUJHE TERE GHAR SE UTHA LEGA".

I am shocked this kind of service IDEA is providing and this kinda people are working in to this organization.

SHAME ON IDEA.

I have a postpaid idea connection taken from Haridwar distt. o[censored]ttarakhand.Recently I moved to Delhi.Here I got "No Access" even on manual selection and 3G network is not coming in dual as well as 3G mode.When i reported the problem to Idea Custome Care, I was told Bill has to be paid.

How Disgusting if bill is not paid than calls should be blocked or internet should be stopped.but "no access" to network is not understandable.It seems to me Idea wants to torture the customers by doing so.

Please explain the reasons Idea.
Vikas Kumar Gautam
[protected]
Problem Place-Greater Kailash(Delhi).

HI,
MY NAME IS ALWIN PAUL. MOB NO IS [protected].I AM GETTING REGULARLY WITH THIS IDEA C.C. TODAY I CALLED FOR CLARIFICATION.FIRSTLY AGENT ATTEND ME AND TRANSFER THE CALL TO
T.L......... I FORGOT HIS NAME... AND I MAKE ANTHER CAL TO c.c IDEA .CHINJU ATTEND DA CAL AND SHE TRANSFER TO ANTHER T.L NAME SURYA...........THIS CALL WAS 27 MINTS.. AND I DIDN'T GET DA EXACT ANSWER............SO PLEASE SOLVE MY PROBLEM


Regards,

ALWIN PAUL

dear sir
mear naam sudheer sharma main last 3-4 years sy idea compney ki sim jiska no. [protected] use kar raha tha . last 1 month sy mera number band kar diya gaya hai or maine jaankaari lene ki kosis kii to muje kuch bhi jaankari nahi di gai or muje taal diya gaya !
sir plz meri complaint ko jald he solve karaane ka kast kare !
aap ki ati kripa hogi !

Name - sudheer sharma
Address - 132, k.v. sub station mathura (U.P.)
Pin No. - 281001
Date- 24-aug-2011
Alt. Mobile No. - [protected]

I have received call from IEA mobile services for new billing connections.with Monthly Rent Rs.149. 200sms and 200 calls free,talk on any 2number free.after wards call rate is Rs.0.30 per minitus with IDEA NET WORK and other net work Rs.040. . IDEA MOBILE provider given me Mobile No [protected]. Marketing Person taken 2 Mobile No from me for Free talk [protected] and [protected] both Nombers from Dolfine Mobile service Provider. they send request SMS from my above Number to Dolfine Mobile service providerfor Portal request. they start service 5.08.201 till 12.08.2011 they issued me bill for Rs 103. I have not used mobile in minimum. They miss guide me therefore I have given request for cancellation of connection and paid Rs 203. full and final. and requested them not to port my above Mobile. I do not want therr services. But IDEA mobile service provider transfered my connection . and Now frocing me for Billing compulssory. Is it right way of marketing in group like ADITYA BIRLA.? I am very very upset about Marketing I gone to IDEA gallary but they are not satisfied me.

I have not received the bill for the month July 2011 for Rs.67.64. Inspite of this, I have deposited Rs.70/- in cash through Easy Bill. Now I have received sms for payment of Rs.81.54 including the current payment of Rs.13.90 on 24. but current bill is not received. Kindly examine why Rs.67.64 has not been adjusted.

Why the bill with full details is not being sent to me? kindly inform me at my email address [protected]@yahoo.com

Regards,
Sushil Kumar Rastogi.

HONOURABLE CONCERNED DEPARTMENT,



AS PER THE TRADE OF ANY KIND WHERE A PERSON PURCHASES ANYTHING,

AFTER PAYMENT THE PERSON GETS SOMETHING IN RETURN.

BUT AFTER ME PURCHASING RS 65/- TOP UP IN MY CELL, I GET A MESSAGE TELLING ME RECHARGE SUCCESSFUL.



I CHECK ON MY CELL AND I FIND NO RECHARGE, CALLING CUSTOMER CARE TELLS ME THAT THE MONEY HAS BEEN DEPOSITED IN IDEA'S ACCOUNT AS A GIFT FROM MY EARNED MONEY, AND I AM A FOOL I CANNOT DO ANYTHING ABOUT IT.



THE WHOLE WORLD IS SUPPORTING ANNA FOR FIGHT AGAINST CORRUPTION AND IDEA BEING A TELECOMMUNICATION WILL DEFINITELY BE SUPPORTING THE SAME, BUT FOLLOWING SOME OTHER RULE IN ITSELF OF TAKING MONEY BUT NO RECHARGE DONE.



IF THERE IS A MISTAKE FROM MY SIDE THAT THERE IS NO SCHEME OF FULL TALKTIME AT THAT PERIOD, THEN ATLEAST THERE SHOULD BE SOME BALANCE GIVEN IN MY CELL LIKE REGULAR 25/-, 50/- RECHARGE.



YOU MAY FIND IT AMUSINGLY FUNNY THAT I AM COMPLAINING ABOUT THIS ISSUE, BUT YOU PUT YOURSELF IN MY PLACE & THINK ABOUT GOING TO A SHOP WHERE THERE WAS A SALE, IN THAT AFTER PAYING THE AMOUNT ONE GETS NOTHING JUST A NOD OF RECEIVING MONEY BUT NOTHING IN RETURN OR IT LOOKS SENSE & WISE THAT YOU GET TO PAY EXTRA AS THE SALE IS NOT AVAILABLE AND GET THAT COMMODITY THAT YOU WENT FOR.



HOPE YOU MAY UNDERSTAND MY CONCERN AS IF NOT THEN IT IS CORRUPT AND FOOLISH WAY OF BUSINESS WHERE ONE PAYS & DOES NOT GET A REFUND BECAUSE THE SCHEME IS NOT AVAILABLE, NEITHER ANY OTHER SERVICE LKE A TOP UP DEDUCTING REGULAR CHARGES.



THANKS & REGARDS,



MOHAMED HUSSSAIN



[protected]

My mobile was lost on 20th August 2011 for which i had logged an Complaint in my local area police station and had a valid FIR for the same.
Later when i when i went to the thane IDEA Company Store for Blocking of my IDEA Number to Prevent its misuse and issue of a same Number against my FIR, the Company Representative was unable to do so and suggested me that the Number could not be locked or reissued against the FIR as the number belonged to the Maharashtra Circle, he told me to instead go to some IDEA Centre beyond Kalyan ie Either ULHASNAGAR OR BHIVANDI and register my case there where they can issue me a Duplicate SIM card.
If I Stay in Thane City and My Mobile was Lost in Thane City and if the Police FIR is From Thane City will have to go some unknown place in ULHASNAGAR or BHIVANDI to get my number back?