Idea Cellular Complaints & Reviews

hi my name is Rajini Agarwal, my running no. is [protected], i also got a call from [protected], the person on the other side offered me 25 lakhs as a prize money in an idea lucky draw n wanted to meet me with a cash of 10000, he called me near the state bank of my city but i didn't went, he also warned me not to use this no. any more, n took my account no. also.
so i here by informed u about the incident to deal with any further mess.

Respected Sir/Madam,
I Aijingsuklang Kharrngi would like to block my idea sim card bearing mobile no [protected] since I hve misplaced it.
Thank You

Idea Cellular Ltd — registration failed

Sir/Madam

I am Shiju Baby ,I have been using the idea prepaid connection since last three and half years,now it seens registeration failled, now I am in Saudi, as per the conversation by the care offier ,he said that if validity and cash balance above 75 INR ,thre is no problem facing,my sim having cash balance more than 90 Rs and having validity seens upto november 2011,I could not get the roaming connectivity,now it seens registeration failled,I cannot under stand the thing,I am not satisfied, I want a solution,I want to re open the service,i am weighting for the required solution immediately,i dont like to cut the service so please start the service, I want a solution by mail.



my mail id = [protected]@gmail.com.

shiju baby

fully agreed, i shifted from idea to bsnl and trust me they offer best services.

its a cheating nature of that company...

Idea Cellular Ltd. — Mental Harrasment

Dear Sir,

With due respect, I want to state that, I was idea postpaid cellular customer mob no: [protected]. On 21st of Aug, they disconnected the outgoing service without prior information (No Bill, No SMS, No Call) while my wife was travelling and the very next day, there was a girl called “Bhavya” from idea, called me up from cell no [protected] and asked for the payment. I said, how can you disconnect cell services like this, so I am not going to make a payment without giving a satisfactory reply. Then she took the relative numbers from database and started calling to them and talk like, “who is mahendra..he is fraud..bla bla bla..”, which made me mentally disturbed after receiving calls from my relative. As such, using customer’s database and calling the relatives numbers are illegal and she has misused the LAW just for the sake of payment of nearly Rs.1850/= .

I complained about the same with some IDEA officers and they accepted that its their fault and they assured me that they will take some action and update me accordingly but I didn’t get any such call.

After few days (nearly one week), again Bhawya called up to my mother-in-law and misbehaved with her.
On 22nd of Sept, I got a call from landline number and he introduced me as a police officer and calling regarding payment. He said that you have to come court tomorrow for a legal action against non-payment of idea bill. He also gave me a no:[protected] (S K RANA) and talk to him to make settlement.
I immediately called up to Mr.Rana and he told me that i[censored] don’t make a payment today by 4 pm then toorrow, you have to come to Court to make a payment of nearly Rs.48, 000. As, I was unaware of legal proceedings, I made the payment immediately as Mr. Rana assured me that, within 2 hrs after making the payment, Bhawya will call all my relatives for asking apology regarding the calls which was made by her earlier, which made a bad impression in fronts of my relatives.
Till now, no action has been taken up. I made more than 100 calls to Mr. Rana but he never responded properly. Most of the time, he didn’t received a call or some one else received and give false information. Till now he didn’t make even a single call to me, which make me really frustrated and mentally harassed.

Please look into the matter and do the needful, so that in future, no customer should be miss guided by such people and not be in a situation like me. I expect, a thorough investigation in this matter. I hope, that you will take necessary action to book the culprit within the purview of the LAW of land.

Thanks a lot. I am looking for a prompt action.
Sincerely,
Mahendra Kr Tiwari
[protected]

MENTALLY HARRASEMENT

Dear Sir/ Ma'am,

This is regarding my late payment for idea connection which I am using for more than 2 years. I understand and I know that you are not the concerened person for this, but I am sure that you will help me out. My name is Azmi Firoz and I am residing in east delhi. From last few months I was passing through a bad time with my family and job as well. As I am now working in a good company. My issue is that from last one week a third party from idea side is troubling my family and me. As I asked them to give me three days still I recieved a call from court which states that I have to do the payments by tommorow unless you have to face the circumstances. as well as your third party still buzzing my friends and my relatives and asking them for my number which I have already told the operater. Yesterday your third party threaten my family saying that if i didnt pay the bill, they will take some stuff from my place. Now you tell me this is the way yo understand my situation? I didnt told them that I will not make the payments still they are on with their threats. You can also see my previous bills which were 10k, 5k, 3k, but i always made the payments on time. Can you please forward me the concerned person's number so that I can have a word with him please. Please dont ignore this mail. My family cant take it anymore so please help me. and Its a limit of something that your guys have crossed. They have called on my relatives number and told them tha I am fraud and burggler. Please insure that I AZMI Firoz will not make the payments as I was calm to every of your caller. But now you have crossed the limits. I am recieving calls from my relatives stating that they are recieving the threat calls from your side. I have the numbers and I am sending you the numbers also I have the records of the calls.

You can see my previous records earlier that I have made the payments whatever it is. But This time your people have crossed the limits. Due to which my mom and dad who came from Saudi Arabia getting so tensed coz of this reason. These guys have made this thing such a big issue that all of my relatives are pointing finger on my character. I am not a FRAUD, I am not a THEIF iam not BURGLER. Just see what kind of language you guys have spoken to my sister, my aunt, my cusins... I will make the payments but for sure i will change the network after this. Including five five numbers of my cusins. I am so upset with the service. I am really upset. Thank you so much. But I will not leave those guys who abused my sister, my bother and other relatives about me as i have the recording of the conversation. I will not let them go. As I have already made the complaint of these numbers in the police and I want you guys to take some action on this. I will not let them go so easily.

[protected]
[protected]

These numbers belongs to your third party members and will not let them go easily.
=========================
Azmi Firoz

Please call If you want to get in touch [protected].

Idea Cellular — harrasment of disconnection of outgoing

this is with a deep sense of regret i write to protest how idea-changed my life to hell with misery and distress triggering blood pressure when stranded in faroff arunachal with no connectivity..

1. after facing huge billing misappropriation with AIRTEL,I Have taken the idea connection [protected] 2 years back albiet on prepaid basis.it was good though i had problems of getting recharged in karnataka.then i opted for post paid when one your agent Ms.Sandhya,[protected],was after my life with 18 calls in a day to make me give application,documentation and 300 rs deposit;the verification man came to my office got my signature and vanished.10 months later after innumerable chargeable calls.providing fresh documentation as she said signature did not tally i got the post paid connection.a/c no 1.10938329;
2. my first bill was promp and i paid in time.during second cycle,i had to go to arunachal and karnataka when i had to use roaming and the due was well within the credit limit.every two days i recieved a sms threatening to ct outgoings.i tried to pay in bangalore in rtnagar,banglore one where they declined because no bill is there.went to idea cellular office in rtnagar police station lane where the guy very rashly declined andhra pradesh connection payments.mind you all this on SMS no bill was despatched by idea.
3. meanwhile my out going is barred,and no number is recognised by the service provider.
4. soon after reaching hyderabad i have sent the due amount to e-seva where they have declined to take all amount and took amount matching previousbill.this was acknowkedged in sms dt 13 dec.
5. however the outgoing stands disconnected,the sms threatening to cut outgoing come daily
6. and atlast an sms comes today saying bill is despatched;when i see website and talk to a so called collection agent he asks me to visit headoffice or drop box shop.so much so for customer care..

Airtel was much better,they threatened to cut only when i was in bedridden condition in a hospital after surgery unlike idea who cutme off when in arunachal or banglore,travelling..would like to sue abhishek bachan whose nice ads prompted me for change.
kindly restore my outgoing forthwith,failing which i would proceed to complain in consumer court.
chitti balasubrahmanyam
block d2,flat 62 santhisikhara complex
rajbhavan road,somajiguda
hyderabad 500082
phone:[protected]

Hi

My grandPa is using idea no.[protected] from long time.On last 7th may 2011 50 rupee balance was refunded from his a/c when I confirmed with Customer care they told some voice chat named service is activated on his no......by several followup with Idea balance was refunded.Now today 70rs.balance is deducted without any confirmation from his account....I talked to customer care he is saying this is not updated in their database............Amazing answer by CCC.

How can we believe on the services provided by a company like IDEA.Should they need balance deduction behalf of low calling facility charges.............

For any clarification call me on my Cell.

Rgds
Manish Tiwari
[protected]

token ID 205IC98171

Hello,

Thanks for your response.

My cousins name is B rama krishna and his mobile number is [protected], presently this number is used by my parents and they cant use 3G as they have no knowledge on it.

The type of inconvenience is I recharged twice once in June 2011 or July 2011 from one shop for RC 200 and he got reply the mobile is recharged then I called my parents and asked them to check they did not get the balance, I thought that it may be mistake and as I usually do I again recharged online on Aug 10 2011 for RC 200 and I got transaction successfull but the recharge amount is not added, The reference number is[protected] .. I recharged many times and I did not get this money redirected to 3G...then i got doubt and called customer care more than 5 times and recently 3 times in one day and first 2 of them responded that recharge amount is redirected to 3G and we have to use 3G for it, and one of the executive told that recently only Idea changed this RC 200 to 3G, but its no where mentioned while recharging online but the third employee said that the mobile has not even recharged...and all 3 of them kept me on hold for more than 8 to 10 mins each time that they are transferring the call to manager and they disconnected.. is this the way behaving with customers we are using the same number for more than 5 years... and the third guy spoke very rudly like he is telling that your mobile is not recharged and dont ask me anything and disconnected..is this the way.. I also worked and working for more than 7 years and its minimum sense for anyone to have patience while talking...

I also have the bank proof that my money is deducted.

You can reach me at [protected].

I look forward for a positive reply.

Thanks

token ID 205IC98171

Hello,

Thanks for your response.

The mobile is registered with name B rama krishna and his mobile number is [protected]

I dont see any option to place the token Id insubject line.. I hope you are using auto response and thats why I am getting the same message...

I am still waiting for your response...

waste support just sending auto responses every time
I still did not hear back anything

Dear Sir,

I have given request on 19th Aug 2011 about PF amount not received. But til there is no reply.pls rectify problem as soon.

IDEA Cell Phone connection — Disconnection of the cell phone connection without information

My daughter's cell phone connection by IDEA pre paid was disconnected at Visakhapatnam on 15.7.2008 without information. The agent must satify himself before issue of SIM Card that document submitted meets their requirement. Best documents were given. Idea to activate the connection

Idea Gsm card — disconnected

Hi,
This is Md.Izharul Haque,I have teken my Idea number: [protected] in the month of february 2011 itself that time I have submitted all the documents and the number was activated after 12 hours.Last week I got a message to submit the fresh documents for reverification,and submitted on last friday itself but unforunate after that they had disconnected my number on friday itself.I made a call regarding this they told that number will be activated within 2 days , but still not started.Again and again making a call in the customer care but they're not responding.This is the only number that i have in pune.kindly do the needful as soon as possible.
Thank you
Md.Izharul Haque

Hi,
My attitude is very positive regarding this complain that i have made.
I think certainly i will get the justice from your side...

Idea Cellular Prepaid — disconnection of cell connection

My idea prepaid cell phone connection was disconnected with a reason that my documents submitted earlier were not as per DOT instructions. Where as I have submitted the fresh documents again on 02.05.2011, at your IDEA show room in East street, PUNE. Still I connection is not activated todays date is 19.05.2011. This is causing very much inconvenience to your customers and they may leave your mobile services.

People are getting fresh connections with in 5 minits, you are taking months together to activate your old customers, this is highly not execuasable.

Please restore connection immediately.

My name vipparthi srinivasu, my prepaid idea cell no. [protected]

I have already mentioned my idea cellular number:[protected]
kindly do the needful.
my another no is:M:+91-[protected]

Then also Get me all my connected links with new SIM (what you suggested), I didn't ask the advice, I need solution, The IDEA Cellular people replaced my Lost SIM card in JUNE'2011 ( 2nd week of June 2011) and activated on 15th June 2011, then calculate with your IDEA BRAINS (processors) and give solution to my damage...!

Thank you,
I can go for new SIM, but provide the same number as a new customer with the new SIM card.
Please
Thanking you

Dear Sir/Madam

I have purchase new number from my idea show room Hanamkonda, purchasing date 22.10.2011
mobile no [protected] SIM no[protected]
activate this number after 15 days DE activate my number

after two days submitting my documents dated 04.11.2011 document submission place M/s varahi enterprises, warangal central application sl no L 0293766
my number is present not working
contact to M/s varahi enterprises, warangal central
return message documents already send to office

documents details
Driving licence (xerox copy)1
Pan card (xerox copy)1
my post paid mobile bill first copy (post paid mobile number [protected])
kindly activate my mobile number [protected]

sir, idea company is looting in this way. worst ciompany.

Idea — Unauthorized activation of Voice Chat Service

Sir I'm been using IDEA prepaid call services from many months. From past 4 months 30 rupees has been deducting each and every month towards IDEA VOICE CHAT MONTHLY SERVICE, I never ever requested for for activation for this services, but still IDEA people activated this services and they are deducting the money through my mobile balance. (this month it is deducting twice); despite of repeatedly calling to customer care and spending money on talking with them seems to be no use. My mobile number is [protected]. I'm really disappointed with service and continuously losing money on this regard. So, hope through this complaints i will get proper response. thanking you.

very bad idea for choosing idea

idea is not providing any assistance to my network problem...inspite my caling them mny times but every time they diconnect my call...!!!n misbehave..

I asked Idea cellular to put my postpaid number on a hold for 3 months as I was going abroad. I paid the 150 Rs. in advance for the service. On coming back I asked them to re-activate my number which should ideally take not more than 24 hrs. But it didn't, I keep calling then for 2 weeks to activate the sim and every time they said that they have already activated it but my sim was still showing "no service detected" for this I talked to everyone from the idea franchise to the customer care.
Ultimately when I went to there office and dig the information I came to know that the have blocked my sim in stand of putting it on hold. Then they gave me a new sim after 1 month, and in the next month bill they charged for it. Then again I contacted these stupid idea people to get it adjusted. Horrible experience

d/sir,
i had aquised two new conn mob.no.[protected] voce call conn and othe net setter mob.no.[protected] and purchaesd data card also on 14 feb 2009 in the name of ashok sharma at rajnandgaon after tht i was out station hence forth my mob services for my postpaid conn were suspended due to cust no meet by your cv deptt i approached your local office thr. tel talk m/s nirmal cellcom rajnandgaon with mr chandan ruchandani the auth franchisee for rajnandgaon and informed him req to withdraw as i was out station in meeting with the co.were i am in job as per my req he immediately took the needful action and taken withdrawl of the no on his own risk of payment undertaking and as per my req he sent the letter that the cust wiill meet after 22 feb after that the co cv agency approached me on the first week of march 2009 and taken all the necessary details from me a/w my signatuer of statemt on the format provided by u...i m shoked after all the necessary action taken by u a/w cv done by your agency again on the 6th march the no was suspended even after the payment of outstanding done by me and providing rs.1000/-extar as s/d amnt to enhace the credit limit of my no i immediately approached again your local office nirmal cellcom were they approached your regional office at raipur and had a talk with your local cordinator mr vikram gautam at his mob.no.[protected] and after long disscussion he anserwed taht the reason is unknown and that the no will b withdrawn within 1/2 n hr on 06/3/09 at 12.30 pm but after even 7 days passed today again i approachd your local office were again the had a talk with your reg office and shokingly and very surprised to tell u and feel sorry the no is still suspended due to cpv negative as communicated by your local office is this the way to treat the customer and provide the srvices with this i req u it is harashment to the customer and a matter of consumer forum but i thought waistting the time and looking to the cooporation of your local office and on their req i had dropped the paln of taking legal action i req u plas disconnect the both no and take back my data card and return the amount of data card and s/d amnt deposited for both the no and resolve the problem-----
looking for the needful action ----ashok

Dear sir i complaint so many time in your gallery near by andheri station, i have problem about i am not getting my cell phone bill, my cell number is [protected]. From- Pankaj M.Sonar.

i just couldnt recieve my wifes sms and she could send both std and local sms.my wife stays in assam. she could sms both local and std, but not only to my no.i dont know that problem is with my no. or her.she and me trying to resolve this from boths end.but niether mine nor her operater could rectify this.my no is [protected].

sir,
On 04-07-09 i had purchased net setter data card from your franchisee which was at HIRMI, RAIPUR, CG.
my data card no is [protected] with in a week the services has barred and i went somany times to the franchisee and talked to the manager but he was not responding just replying that he dont know about this idea data card better to go raipur office.my question is how you idea people giving licence to this type of stupid agents and am requsting you to please find out the problem of my data card and please give the better services.Hope you do the same.

Dear sir

I would like to disconnect the my sim card.


Regards
Naveen Vengal

i never start a number of idea but it bill comes.
i want to stop the number.

Yes this is happening from last two years in CafeDesire

i get every month unwanted messages ie subscription to star dust will be renewed for rs 25 to deact dial tollfree 155223 keyword OMMSD. i tried to deactivate but it dosent deactivate and cuts rs 25 from my prepaid balance i contacted IDEA customer care they simply say we will deactivate but since last 8 momenta i was deceived as idea has verry bad reputation for unnecessary charging its customers. i request once more to reimburse the entire deductions made from my cell no [protected]
an immediat action is appreciated and kindly inform to my cell no [protected] Hyderabad
from
Y.Giridhar cell no [protected]

cafedesire — unhealthy

cafedesire tea and coffee unhealthy and harmful. cafedesire tea and coffee leads to acidity, ulcer. cafedesire tea and coffee has no aroma and tasteless

Dear Sir,

I have my idea postpaid bill on July 31st. On aug 6th i got an SMS to make an immediate payment for Rs 1800 against my unbilled amount for Rs. 2500.
Neither i have not made any calls nor i used any other service which will charge me Rs.2500 in 6 days.

I requested idea to clarify this bill amount and provide me bill for the same, they said that i have to make the payment and they can not give details till Aug 21st.

Idea is not only voilating my rights to know information about my bill, but are pushing me to make a payment of Rs. 1800 without any clarification.

They have also stopped my outgoign services.

I request you to take an immediate action on such poor service and restrict them to exploit customers.

Regards,
Kunal
kt.[protected]@gmail.com

Really they are providing WORST services.
They should give up from market if they can't even provide good customer care.

I asked for a pack of international calling -Indonesia and was told to get a pack of 99rs by the customer care executives in idea through which i should have been charged @ 2Rs per minute, however it was not the case. I was charged at normal international calling rates. I have been trying to get it resolved through them but everytime i am told that you will get a resolution within 24-48 hrs and so on. Now it has been more than 2 weeks. Still no response from them as they know that its their mistake and they will have to refund my money. I think they have the most pathetic customer service in the entire telecom industry. I have already paid my bill else i know they would have billed me extra charges or worst case they would have disconnected my number. What else i can expect from them. Now i want full refund plus the money i have spent to talk to their stupid customer care executives.