Idea Cellular Complaints & Reviews

We had given the request for MNP from Reliance network to Idea Cellular (Corporate User) to Mr SHAILENDER GOEL C/o SHREE ASSOCIATES (TFR - 102) (Mob no:[protected], email:shree.[protected]@live.com) on 28 March 2011. After waiting for more than a week our connection was migrated to idea on 07/04/2011. Since then we have been constantly facing issue regarding the outgoing calls. On 15/04/2010 outgoing calls on my brother`s number (Mr Naveen Kumar Jain - [protected]) were barred. But after my several visits to Idea outlet located at Punjabi Bagh, I came to know that my verification is negative though verification had already been done twice by Mr Harvinder. It was very shocking to know that verification was positive on his other number though both were applied for MNP at the same time. After making several requests they had arranged for verification process and then after 2 days my brother was able to make outgoing calls.

My brother has gone out of station for business purpose and his STD/ Roaming facility is still not activated, even after making several requests on 18/04/2011 to Idea customer care(198) and to Mr Shailender (TFR - 02). And the excuse remains the same that the verification is negative so the roaming can not be activated. I dont understand how many times they will do the verification and more surprising is that it is positive on one number but negative on the other. Mr Shailender Goel has stopped picking my phone calls since yesterday evening since he has not tried to get Roaming facility activated on my brothers number. This poor response from an idea franchisee is very disappointing.

Mobile phones are an integral part to carry out business but my brother is not able to make or receive calls since Roaming facility is not activated on his number due to poor service from IDEA CELLULAR.

Please beware before buying IDEA connection.

Piyush Jain
#[protected]

Dear Sir,

i Got a call from-[protected] with a Car rent business proposal. His Name is Mr.Subrahmanyam , From Ideal Finance Company, H.O-Delhi, As per his Words. while the phone cal he approach me to send a quotation to conform the deal. And He ask me to send some amount to make the agriment (Expenses). i Forworded the amount through his SBI Bank A/c Number- Dakshayani ,

So Sir Plz trace the Mobile Numbers, Never happen like this with any Body. His Mobile Numbers-[protected], [protected], Email [protected]@rediffmail.com, [protected]@gmail.com. plz trace him sir.

sir,
I purchased a SIM from Agarwal telecom khetari more Neemkathana of Idea company to asses the internet fro my data card. I deosited the required documents (Photo , I.D. Signature duly filled and signed application form) to the Dealer. at that time Sim was activated. But after seven days the company closed the services mention the reason that your documentation is uncomplete. After that i againn deposited the said documents but eight days passed i am not getting the service from Idea company. Dealer and idea office not giving any responsible answer. Now i am looking to another company.

Regarding activation of 3G service, I have sent an SMS to idea customer care, after that I got response form idea as 3G service has been activated on your number. But still I am unable to use 3G service. Hence I have raised a complaint to idea customer care and explained my problem. I didn’t get any response form them, again I have called to customer care and explained, again they have asked me to wait for 24 hours. But still I was unable to use the 3G service. Almost I have called them 5 times in 5 days, each and every time, they are starting form the beginning and they are not yet all tracking the previous request status and they are not bothering about the customer problems even they are charging for customer care calls.
So please take necessary actions on customer care to act promptly on customer complaints, let them have better tracking systems on customer complaints. They should resolve the customer problem with a single complaint and they should update the status of the complaint to the customer within 24 hours. If customer calls the customer care on same issue, then customer care employee has to track the previous request instead of asking the details to raise the new request. Thanks in advance.

They told at the time of sale : you get speed of 240 kbps
You get after purchase : max. 40 kbps in night at about 11 o'clock and in day time it is in between 10 to 15 kbps.
Your billing cycle is 23 to 22 of each month but they terminate your services any time before this and never check that he is paid or not.
so if any one want to get an idea net setter call me on my alternate number[protected] and get it in half price in which they offer it to you.

I am using Idea Net Setter from last one year. And during that period I got tremendous speed of 0 kbps to 15 kbps, during the surfing. Such decent speed is never provided by any company, nor does anyone want to leave his work pending on this incredible speed. My postpaid connection number [protected] is billed on 23rd of every month and I used to pay on 1st to 6th of every month.
My service is interrupted on 15th of March and after several call and mails I was advised to visit one of his service centers with my laptop and Net Setter, I am follow his versions and visited there and got surprised to know that my services are interrupted due to nonpayment, on enquiry it was reveal that in March my payment is deposited on 4th of March and only there logins are there in my account and last login on 13th of march, and his tongue is cut in between his teeth when he see the payment is done on 4th March.
He advised me to pay the sum and reactivate my account but he is not sure that why my account is suspended on 15th of March when the neither bill is generated nor any balance is due till that date.
It’s my free of cost advice that do not use idea because only they told “what an idea sir” but thy done “See what an idea through which we cheat you”
You can reach me on my numbers [protected].

i have buying idea net setter 2g in last three days company says speed is very good and faster then other n/w but actual the speed was very slow, ....what the F..k idea it is.......i recomand to all my friends never buy idea net setter.........and i want to disconnect the idea service but my unbilled amount shows above 1000 rs.for three day usage but i have unlimitted plan 500 rs.and company says you pay the bill and then your connection will disconnected..how it is possible man.......i am stuck.

I have recharged my mobile No. [protected] for Rs. 75/- (Seventy Five) & got message that recharge successfully completed but actually when I checked my balance it is not showing 75/- Rs. recharge, Idea e-recharge done by one shop keeper & in his mobile also 75/- rs deducted. Trans ID GJ[protected]. Please resolve my complaint & give me Rs, 75/- recharge as soon as possible
I called up 198 for complaint, the cse was so harsh and rude , very imcompetant after taking all my details , he asked me to call12345….
I did called 12345 they asked me to call 198. no one is really willing to help or to check if there was any system error.
I am feed up with Idea…………

My self, JAI BHAGWAN is an employee of Honda Motorcycle&Scooter Pvt ltd. Manesar-Gurgaon. I have got a new connection under CUG scheme from IDEA
With mobile No. [protected] & [protected] .
But on receiving my latest bill I have seen that charges are made on the calls which are made within group , that has to be free of cost as per CUG plan. and i have paid my first bill dated of 01.04.2011.

Again in next bill the same is repeated with extra charges of sms


I have complained to customer care 8-9 times for the reversal of charges but they have taken no action against it. so please solve my problam.

Regards,

Jai bhagwan

[protected]

i have already the airtel mobile connection and i want to change my service provider,so that i submit my all documents one month back,i want to switch from Airtel to idea,but still date this is not done.and also idea people is given me one add on card without changing my service provider.when i try return this card this people denay.and told me this card is now activited and now it's not able to cancel.this is very rediculas.if you are not my service provider then why and how i use your addon idea card. My name is Abhijeet P.Patil And my mobile No.is [protected].Plz help me what to do now

Dear Sir,
As i am sure that I got a call from idea cellular and i am also using the idea number [protected], I recharged with 49 Rs. in which the call told that you will get full talktime. I got the call on friday evening at 15/04/2011. So, i did not get the full talktime and now i called 4 times in customer care i talked with payal shah, palak, bhavik and tabrez ansari, all they are not ready to give me the right information and also they were not ready to take my request or complain. Now the all representatives are telling that you did not get a cal from company and you are not elligible for this 49/- scheme. So, where is my balance or from whom i can get back my 49 Rs. Please guide me because the IDEA people not even ready to give refund or any normal talktime for that recharge. My question is where is my 49/- from to whom i can get it back?

Samir shukla
[protected]

not recive mms
recieved a mms but my cell is not able to open it and i am not able to open the site "http://www.ideacellular.com/webmms" please help me out soon.I received a message to check out my mms from the above given site from idea with id and password

SirI am respectfully complaining regarding idea telecommunication service service towards postpaid mobile service I am using [protected] idea mobile number since 5 years and since 3 months i am using as post paid the main problem is

1)DT Activation with amount deduction of 45 rs
WITHOUT REQUEST FOR ACTIVATION(14/4/11)

2)Activation of cricket pack with deduction of balance
WITHOUT REQUEST FOR SUCH SERVICE
3)Arrogant customer service provider
Please look into above subject or transefer to concern department.

SIR,

AS YOU COMMITTED TO ME THAT ALL THE HURDLES HAS BEEN REMOVED AND I CAN EASILY SHIFT
TO AIRTEL. BUT ONCE AGAIN YOUR COMPANY HAS REJECTED MY PORT REQUEST ON THE GROUNDS
OF OVERDUE BILL.

MY BALANCE IS RUNNING IN MINUS FROM THE PAST 15 DAYS .. WHY THE HELL IS IDEA NOT APPROVING
MY REQUEST TO PORT OUT??

GIVE ME THE DETAILS WHY N NUMBER OF TIMES MY REQUEST IS BEING REJECTED?
SOMETIME IT IS DUE TO CONTRACTUAL OBLIGATION OR SOMETIMES DUE TO OVER DUE BILL.

I DO NOT WANT TO STAY ON IDEA ANYMORE. PLEASE LET ME PORT OUT.

THIS IS IRRITATING AND SO HARASSING THAT A COMPANY FOR JUST FOR THE WANT OF RETAINING
CUSTOMERS IT IS USING SUCH CHEAP WAYS.

PLEASE LET ME LEAVE IDEA AS I AM FED UP WITH THE NETWORK.

I HAVE BEEN COMPLAINING AGAIN AND AGAIN THAT I WANT TO PORT OUT BUT YOUR COMPANY IS
NOT ALLOWING ME , EVEN AFTER TALKS WITH THE NODAL OFFICER YOU ARE NOT ALLOWING ME TO PORT OUT
I WANT TO KNOW WHY ?

PLEASE GIVE ME THE BIFERCATED DETAILS WHERE AND WHAT BILL IS DUE FROM MY SIDE.

TODAY I HAVE AGAIN PUNCHED THE PORT OUT REQUEST , PLEASE LET ME LEAVE IDEA ON A HAPPY NOTE.

VARUN GUPTA
GUPTA SONS
[protected]

From: corpcare.[protected]@idea.adityabirla.com
To: [protected]@hotmail.com
Date: Mon, 11 Apr 2011 19:04:32 +0530
Subject: FW: MNP PROBLEM - [protected]

Dear Customer,
Thank you for writing to Idea Cellular.
Apropos your email regarding the Mobile number portability (MNP) for the corporate Idea number and our subsequent conversation, since you are not agreed to continue services with Idea, we would request you to contact the B party service provider with UPC code further assistance.

We sincerely regret for the inconvenience caused and assuring you the best of services always.

Should you have any further queries, please revert at corpcare.[protected]@idea.adityabirla.com.

Sincerely,

Vishal Gupta
Customer Services
Idea Punjab

Go Green With Idea –Now no more worries about misplacing your bill. Do your bit to save the trees. Subscribe to Idea Ebill and get it in your inbox as an email every month. It is hassle-free, fast and safe. And comes with a great feeling, as you contribute to a noble cause.

Send SMS as: ONLY BILL <email id> to 456 (Toll free ).


From: harry birdi [mailto:[protected]@hotmail.com]
Sent: Saturday, April 09, 2011 5:41 PM
To: Corporate Care Punjab
Subject: RE: MNP PROBLEM - [protected]
Importance: High
SIR,
ONCE AGAIN YOUR COMAPNY HAS REJECTED MY REQUEST TO PORT OUT OF IDEA
ON GROUNDS OF OVER DUE BILLS.

MY BALANCE IS RUNNING IN MINUS FOR THE PAST 5 - 7 DAYS.
WHY HAS THE COMPNY REJECTED MY REQUEST TO PORT OUT THIS TIME.

I AM ATTACHING A COPY OF REJECTIONS YOUR COMPANY HAS MADE TO ME.

I ONCE AGAIN ANNOUNCE THAT I DO NOT WANT TO STAY WITH IDEA ANY MORE.

PLEASE LET ME PORT OUT OR ELSE I HAVE TO MOVE THIS PLEA IN TRAI.
I AM SO FEDUP OF IDEA. PLEASE LET ME LEAVE THE COMPANY AT ONCE.
THERE IS NO AMOUNT DUE FROM MY SIDE. LET ME PORT OUT AT ONCE NOW.

VARUN GUPTA
GUPTA SONS
[protected]


From: corpcare.[protected]@idea.adityabirla.com
To: [protected]@hotmail.com
Date: Wed, 6 Apr 2011 18:21:12 +0530
Subject: MNP PROBLEM - [protected]

Dear Customer,
Thank you for writing to Idea Cellular.
Apropos your email regarding the Mobile number portability (MNP) for the corporate Idea number and our subsequent conversation, since you are not agreed to continue services with Idea, we would request you to contact the B party service provider with UPC code further assistance.

We sincerely regret for the inconvenience caused and assuring you the best of services always.

Should you have any further queries, please revert at corpcare.[protected]@idea.adityabirla.com.

Sincerely,

Vishal Gupta
Customer Services
Idea Punjab

Go Green With Idea –Now no more worries about misplacing your bill. Do your bit to save the trees. Subscribe to Idea Ebill and get it in your inbox as an email every month. It is hassle-free, fast and safe. And comes with a great feeling, as you contribute to a noble cause.

Send SMS as: ONLY BILL <email id> to 456 (Toll free ).

From: harry birdi [mailto:[protected]@hotmail.com] Sent: Tuesday, April 05, 2011 11:27 AM To: Customer Care Punjab; Grievance.pun Subject: MNP PROBLEM - [protected] Importance: High SIR/MA'AM

MOBILE NO - [protected]

I HAVE TRIED TO PORT OUT OF IDEA THRICE BUT EVERY TIME I GET A MESSAGE FROM YOUR END THAT MY NUMBER IS UNDER CONTRACTUAL OBLIGATION.

I HAD CONTACTED IDEA CUSTOMER CARE ABOUT THE SAME AND THEY TOLD ME THAT THE OBLIGATION IS THE C.U.G. FACILITY. I REQUESTED TO TERMINATE THE SAME AT IDEA SHOWROOM GILL ROAD LUDHIANA , WHICH WAS DULY DONE ON 24TH MARCH 2011 AS PER RECORDS OF IDEA.

EVEN MY ACCOUNT BALANCE IS RUNNING IN NEGATIVE SO I HAVE NOTHING TO PAY TO IDEA.

PLEASE TELL ME WHAT IS THE PROBLEM THAT IDEA IS NOT LETTING ME PORT OUT?

I HAVE ONCE AGAIN PUNCHED THE REQUEST TO PORT OUT , PLEASE LET ME PORT OUT THIS TIME

I DO NOT WANT TO STAY ON IDEA ANYMORE, PLEASE LET ME PORT OUT.

VARUN GUPTA
GUPTA SONS
LUDHIANA
[protected]-
Sent from my BlackBerry® on High Speed 3G+ Network from !DEA
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************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

I was using the idea net setter as i went for the retailer to get activated the plan for 2nd month i paid him 300 rs and he rcharged with 299 but the plan can not be activated as he told me that plan is changed to 298 now so i have to pay again 300 rs to him wat should i do now.
i wants my 300 rs back.

Hi,
Im sathish kumar I got ported from VODAFONE network to IDEA network. I
thought of trying idea 5 rupees daily internet offer, but the service
was so pathetic, horrible to use and even my PC and Mobile got hanged
up due to very poor service. When i raised a complaint the customer
care executives(Mr. Hari) serving lame service and they transferred the
call to senior officers(Mr.Mukesh). I think they are from village the
customer care executives speaks English much fluent then the senior
officers. After that I requested for deactivation to Mr. Hari (CSR) he
assist me to send some message but still never worked and they kept
taking my money daily. Once when I asked for the compensation, after
explaining the history to many people Mr. Mukesh the Senior officer
assured me that he had taken it as complaint and ll get it within 24
hrs, but 2 days later I came to know that he provided fake info to me.
Again I raised a complaint and successfully it happened through a
female. Then one Gentle man nor a Tribe person called name S. HARISH
KUMAR as BACK END OFFICER. He was a person annoyed me misbehaving and
being very rude to me. Eg: “ Sir you want money or not sir…??!!! Like
an illiterate person he asked. When I tried to explain my problem he
PURPOSELY MADE ME ON HOLD and DISCONNECTED THE CALL MANY TIMES, after
again called and said their was a connection problem at his side. Poor
chap doesn’t even to know how to lie, while he called me from the back
end then how could the line gets disconnects?.
2.For a proof when I started recording the conversation he is fighting
to me to stop on very rude and by threatening me when I said I cant
stop recording I need it for proof he told then I am disconnecting and
he disconnected the line. I am surprised how come this IDEA network
could select a person behaving very rude or misguiding the customers.
Are you idea network serve good mobile network or serve any gundas or
serve rowdies.
Rowdies List:
Hari (customer care executives) I spoke to him on 08 April 2011 12.56
am Tamil Nadu, Chennai Location
Mr.Mukesh(senior officers) I spoke to him on 12 April 2011 12.56 am
Tamil Nadu, Chennai Location

S. HARISH KUMAR ( BACK END OFFICER) This is the main person misbehaved
very badly if required I have proof with me.i spoke to Mr. S. Harish
Kumar on 14.04.2011 5.42 pm Tamil Nadu, Chennai Location


IF POSSIBLE PLEASE TEACH YOUR OFFICERS WITH GOOD ENGLISH TRAINER.


IDEA NETWORK SUCKS ON SERVER CUSTOMER SERVICES.

I activated daily gprs service plan( 50 mb on 5 rs per day basis) at 12 th april,2011 then i received a message that this service would active within 5 hrs. but i didn't get any msg of activation until 14 th april. Because i didn't get any activation plan so i opted for another plans. Than they suddenly deducted and amount of 15 rs from my account and then i sent a deactivation request on 14 th april but still they are deducing my balance ..

My mobile number : +91-[protected]
service : Idea prepaid service

Thanking you
Prakher Anand

On 14th april,2011 automatic activate job allert service and debit my account balance for Rs 30 without my permission or request activite job allert service inseted repited call and request to exucitive not refund my balance.exucutive told me that you dail for job allart but on 14/ 04/2011 no any record for dail in my mobil and i have not dail any such service number pls refund my balance in my idea chit chat account

respected sir,

I have activated a Rs.15 internet plan (200 MB data) on my idea sim,on the date-15/04/2011 at around 8:45 am and then after activation , I recieved a confirmation message and when I started using internet , the balance deduction starts and the worst part of it is that the customer care is also doing nothing. I want you sir to please resolve my problem as this not only a problem but there are many complaints regarding this company

Thank You

* ABOUT IRREGULAR NET CHARGES *
I am idea network user my mob.no. [protected]. nokia 6300 model no. presently i am not using mobile internet service and when i recharge of 25 rupees automatically deduct 20 rupees from my prepaid account.so, please i want to unsubscribe this service immediately.
mob.no.[protected]
nokia 6300
name: ganesh.maruti.waykar.