Idea Cellular Complaints & Reviews

i am having idea no [protected] from last 2 year.
for some reason, i changed this number from postpaid to prepaid.
I went phase-7 idea outlet to change my number on 12th march,2010 .
They asked me address proof and one photo.
i submitted proofs and photo and idea people gave me new sim.
First inconvenience was that they closed my postpaid connection immediately.
and three days to start new connection.
After that For one week it works fine.in that week i got messages stating that your proofs have not been submitted till now.please submit your proofs immediately otherwise your connection will be closed.
On 19 march i went same idea outlet again to confirm why my documents are not processed till now.
they said me it takes time and your connection will not be closed for ducuments.
But on 21 march ,my connection has been closed.
Even i not able to call in care also.
my incoming/outgoing calls are blocked on this number.
It is so disgusting.

This complaint I have sent to Idea cellular as well but there is no response yet.. So please look into it.

Sir,
I am customer of Idea since last more than 10 years+. ([protected])
I am not at all all interested in your one time subscription offer of INR 450/- which will gives me discount of INR 75/- for 12 months. Please revise that as I don't see any logic in that.
Please revert to me on that..
Regards

Makarand Wadekar
[protected]@insearchindia.com

Hi,

IDEA Cellular has stopped me from porting my number to TATA DOCOMO using false claims that my number is only three month old. But still i am using this number from last one and half year( The activation date of my number is 9-september-2009.

My mobile number is [protected], registered in the name of “SUMIT SEHGAL".

This has been a number of IDEA CELLULAR, which is now NOT LETTING ME PORT TO ANOTHER SERVICE PROVIDER USING FALSE CLAIMS.
A few days ago, I had logged a porting request to 1900 to port my number to TATA DOCOMO six times.

I got a upc code when i went to TATA DOCOMO retail outlet for changing my number.The services provider show that port in request configuration failed at "NIMS".



“Request Rejected by donor due to: This subscriber has passed only three month to using our services. but still i am using this number from one and half year.

I contacted the customer care on the 18th, 19th March about this and they told me that we are transfer your call to our senoir and then they kept it on hold or either disconnet it.i have paid around 15 to 20 rupee to talk to your customer care.now i have decided to switch from you company and change my number and
I wrote a mail to 'ccare.[protected]@idea.adityabirla.com' and 'grievance.[protected]@idea.adityabirla.com' on the 15th. I did not receive any reply. Then I again mailed them on the 16th and the 17th and never received any reply.

I called them today (19th March) to inquire about the same.
As per them I i can change my number but still no action have been taken by the compnay.

THIS IS INTOLERABLE.


I need to port away from IDEA as soon as possible.
With the worst coverage, pathetic support staff and irresponsible staff. which don't take the clear problem of customer? the only money being spent on abhishek bachchan is not sufficient and never on customers, this is the worst network provider to be in.

Please help me to get out of this.

I am using Idea number since 3 years. my number is ([protected])
city -Dehradun,uttrakhand, 248001

I've not received my idea postpaid bill
to my address.(Jan to march)2011
never ever received Idea Bill on time.
bad behavior of custumer care executives with me.Incomplete
information or wrong information,Call Disconnect as usual...
like so many features...
I am so dissatisfied idea customer care.
(Names of customer care executives bad manner -(Ravi,Shanaz,Mumtaj,sanjay, etc.)

My complaint is from last 2-4 months.plz resolve my problem.
not call flow is very fast.not propely

Disable Idea Cricket Alerts
Idea Pre-paid Mobile Number: [protected]

Cricket alerts have been automatically subscribed for this number and I am being charged Rs. 5/- per day Last 15-20 days. However, I still keep receiving the alerts which is very disturbing and also money gets deducted.
I tried reaching out to customer care on 12345/198, but did not help to a customer representative.

I request these alerts to be de-activated immediately and stop deducting money from the pre-paid account.

Thanks

I am customer of former Service Providor ( Spice) since its inception in Punjab with Mobile Number[protected] , lateron taken over by Idea Cellular Ltd.

on 23.1.2011 , Under New Provisions of 'Portability of Mobile Number' I sent a SMS and got the Code for portability. I approached BSNL Patiala to regsiter me against that code and the same was done with a Security Deposit ( Rs. 3000/- for International Calls) on 24.1.2011.

To clear the usual Bills of Idea I paid Rs.1300/- to Idea Cellular Ltd. as advance , through internr banking account of ICICI Bank.

My 3G Connection and Number was activated by BSNL on 3.2.2011 . A bill was issued to me by BSNL on 6.3.2011 which was paid as a amount of Rs.600/-. Then I got a message from BSNL that I should clear my dues with Idea Cellular. I approached 'My Idea' outlet and there I was told that Rs. 1257.14 , was due to me, which they have deducted from my Security deposit ( Rs. 5500/-) and Rs.4242.86 will be paid to me within 90 days.

Suddenly my telephone was 'deactivated'
I approached Idea and BSNL offices and sutteled between the two for almost 5 days and have lodged the complaint with Customer Care of Idea vide Reg.No.[protected] dated 14.3.2011. I was advised by BSNL people to pay a cash of pending bill of Idea and present the receipt to them so that my Telephone is activated. But inspite of the fact that Idea office has told me that they have deducted the pending bill amount of Rs.1257.14 from my security , they got Rs. 1257.14 in Cash and issued a recipt of Rs. 1257.14 vide receipt No. PATF28R1/3021795 dated 16 March 2011. The recipt was presented to BSNL.
Now BSNL office has directed us to have a new code from Idea.
Idea Office is refusing to attend any rquest from us.
My telephone is a Very important Number as I happen to be a National Level Worker of Indian Medical Association, President Elelct of Rotary Club Patiala and a doctor with vide connecetions with my clients and patients. My patients and other services are in great difficulty over the behaviuor of both the service providers i.e. IDEA Cellular Ltd.& BSNL.

Kindly find out some way to get my number activaed and take action gainst the Service providers under Consumer Protection Act 1986 and other provisions of TRAI regulations. Some via media may be found to allow me to keep this number with anyother service provider - preferably Airtel under portibility of Number regulations.

Hi,

I have taken a new Idea prepaid SIM on 6th March 2011 in pune with no. [protected]. I m not local resident of pune so i was not having local address proof. But then one of Idea SIM dealer says that there is an option that if you dont have the local address proof then you just need to provide the address and contact number of any local resident to whom you know. and i found that there was a column in the form regarding this clause. SO i have given the Contact Name/Address and Number of the person. Apart from this i have given My PAN Card copy, Election Card copy.

NOW this sim became my headache. they have deactivated the sim on 13th March 2011 by saying that your documents are not complete. When i contact the dealer he is saying that your documents are complete. there is no need to give any document. I was not even able to contact with customer care as my SIM is deactivated. That dealer says that your SIM would be activated in next 8 hours. I am daily going to him and he used to say same thing but nothing happens till date.

After that somehow i arranged another sim then even customer care , nodal officer is saying that your document is incompleted. I m saying then if you need local address proof in any case then why th hell is that clause in your form ? By using that clause dealer used to make us fool. Nodal officer is saying repeatedly that i dont know whatever is your case, i just know this thing that you need to submit the local address proof, identity proof and photo. these sucking customer care & nodal officers?

SO i just request to look into the matter and activate this number soon.

Regards
Nisha

Dear Sir,
My ideal mobile No.[protected] I got recharge of Rs.54/- for one month mobile internet pack on dated 10.03.2011 and a message for confirmation of recharge of Rs.54/- received in my mobile but Rs. 54/- internet plan not activated in my account uptill today. Further I have made several complaint and talk with executive of ideal costomer care centre but all in vain.

An early action in the matter is requested to solve my problem.

DEAR SIR,MAI IDEA CUSTUMER HU. MUJHE CUSTUMER CARE PAR YE JAANKARI DI GAI THI KI AAP APANE PREPAID NUMBER KI CALL DETAIL IDENITY CARD,PHOTO KE SATH HAMARE IDEA OFFICE SE NIKALWA SAKTE HO ESKE LIYE MAI( PALWAL S.L COMMNICATION ON HIGHWAY ROAD DELHI TO MATHURA ) AUR(SONIPAT IDEA OFFICE PAR GAYA[protected] UNHONE BHI MERE PREPAID NUMBER [protected] KI CALL DETAIL DENE SE MANA CAR DIYA UNLOGO KA YE KHANA THA KI HAMARE CUSTUMER CARE WALE IS JANKARI KO GALAT DETE HAI KI PREPAIDE NUMBER KI CALL CUSTUMER KO DEDI JAAYEG . JAB MAIN HELPLINE NUMBER [protected] PAR BHI GALAT JANKARI AK BAAR NAHI HAR CALL PER DI JA RAHI HAI INKE AGENEST KOI KARYEWAHI KI TAKI CUSTUMERO INKE OFFICE KE CHAKAR NE KATNE PADE

Customer Service
15th of Mar, 2011 CALL BARING/NO ACTIVATION ON +91 [protected], COMPLAINT WAS REGISTERD AND NO ACTION YET
DEAR TEAM
WHAT IS THE FINAL SOLUTION ON THIS?
NOW IT IS TOTALY DEAD

PLEASE SEE ALL THE CORRESPONDANCE BELOW I MADE TO YOU AND NO ACTION/HELP YET?

MY CONTACTS ARE BELOW
Mobile: +[protected]
+[protected]

mobile, idea prepaid connection Complaints - mobile roaming from saudi arabia- call barring to outside calls
View all mobile, idea prepaid connection complaints
mobile, idea prepaid connection

Location: kochi, Ernakulam, Kerala, India

Posted:[protected] by anil prabha Send email


mobile roaming from saudi arabia- call barring to outside calls
Have a look at the below mails which I was sending for the above subject and is the same details of my complaint.

sirs,

This is the last reminder to you and if you are not having a helping hand I am not going to use or recommend your service anymore.

Thanks and regards,

Anil Prabha

[protected]


My current stay in Saudi Arabia and My number

Mobile: +[protected]
anil.[protected]@hotmail.com






[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Sat, 4 Dec 2010 18:01:43 +0800


Hi Team,

This is what I am not expecting from your side.

Get back to me with a solution for my complaint at the immediate since I am using your service.


Thanks and regards,
Anil Prabha Tel.: [protected].



[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com
CC: grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Thu, 2 Dec 2010 16:03:59 +0800



HELLO NO RESPONSE FROM YOUR SIDE

PLEASE CONSIDER THIS COMPLAINT ASAP

THANKS

[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: grievance.[protected]@idea.adityabirla.com
Subject: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Wed, 1 Dec 2010 22:53:24 +0800

Dear Sir,

I need an urgent help from your side of getting activate my above number from Kingdom of Saudi Arabia. Currently I am located here and I was keeping with you on the basis of the international roaming as you provide for your customers.

My Sim is having enough charge of making international calls and and now the complaint is that after all I reached here on the same day I was succeded of making calls from here and on wards the call baring is coming across while making calls to India.

I tired many times of getting in connection and all the way the barring is happening. I tried of removing the barring from the set up option of my phone N73 I and is asking of the pass word for it.

There fore kindly needed urgent help on this matter as always ur provided to me.

Thanks and regards,
Anil Prabha Tel.: +91 [protected].
Read comments Mobile Handsets Add a comment


Comments

87 days ago by Idea Customer Service [send email]
Dear Sir,

We would like to inform you that your complaint regarding the international roaming facility not working has been registered with us and the reference number is 1-[protected]. we will keep you informed about the status by 16/12/2010 07:32:29 PM.We request you to kindly bear with us till such time.

Regards,
Idea Cellular

2 minutes ago by anil prabha [send email]
how long it is coming now and as i am here in saudi arabia, how do you help me on this regard

get me back at the earlier

or do not close my account till the time i reach there.

I have had enough balance in this sim and idea should be responsible to make it active the sim or to repay the balance amount to me.

thanks

0 minutes ago by anil prabha [send email]
my current contacts are below

Mobile: +[protected]
+[protected]
thanks




Idea Customer Service
15th of Mar, 2011 CALL BARING/NO ACTIVATION ON +91 [protected], COMPLAINT WAS REGISTERD AND NO ACTION YET
DEAR TEAM
WHAT IS THE FINAL SOLUTION ON THIS?
NOW IT IS TOTALY DEAD

PLEASE SEE ALL THE CORRESPONDANCE BELOW I MADE TO YOU AND NO ACTION/HELP YET?

MY CONTACTS ARE BELOW
Mobile: +[protected]
+[protected]

mobile, idea prepaid connection Complaints - mobile roaming from saudi arabia- call barring to outside calls
View all mobile, idea prepaid connection complaints
mobile, idea prepaid connection

Location: kochi, Ernakulam, Kerala, India

Posted:[protected] by anil prabha Send email


mobile roaming from saudi arabia- call barring to outside calls
Have a look at the below mails which I was sending for the above subject and is the same details of my complaint.

sirs,

This is the last reminder to you and if you are not having a helping hand I am not going to use or recommend your service anymore.

Thanks and regards,

Anil Prabha

[protected]


My current stay in Saudi Arabia and My number

Mobile: +[protected]
anil.[protected]@hotmail.com






[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Sat, 4 Dec 2010 18:01:43 +0800


Hi Team,

This is what I am not expecting from your side.

Get back to me with a solution for my complaint at the immediate since I am using your service.


Thanks and regards,
Anil Prabha Tel.: [protected].



[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com
CC: grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Thu, 2 Dec 2010 16:03:59 +0800



HELLO NO RESPONSE FROM YOUR SIDE

PLEASE CONSIDER THIS COMPLAINT ASAP

THANKS

[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: grievance.[protected]@idea.adityabirla.com
Subject: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Wed, 1 Dec 2010 22:53:24 +0800

Dear Sir,

I need an urgent help from your side of getting activate my above number from Kingdom of Saudi Arabia. Currently I am located here and I was keeping with you on the basis of the international roaming as you provide for your customers.

My Sim is having enough charge of making international calls and and now the complaint is that after all I reached here on the same day I was succeded of making calls from here and on wards the call baring is coming across while making calls to India.

I tired many times of getting in connection and all the way the barring is happening. I tried of removing the barring from the set up option of my phone N73 I and is asking of the pass word for it.

There fore kindly needed urgent help on this matter as always ur provided to me.

Thanks and regards,
Anil Prabha Tel.: +91 [protected].
Read comments Mobile Handsets Add a comment


Comments

87 days ago by Idea Customer Service [send email]
Dear Sir,

We would like to inform you that your complaint regarding the international roaming facility not working has been registered with us and the reference number is 1-[protected]. we will keep you informed about the status by 16/12/2010 07:32:29 PM.We request you to kindly bear with us till such time.

Regards,
Idea Cellular

2 minutes ago by anil prabha [send email]
how long it is coming now and as i am here in saudi arabia, how do you help me on this regard

get me back at the earlier

or do not close my account till the time i reach there.

I have had enough balance in this sim and idea should be responsible to make it active the sim or to repay the balance amount to me.

thanks

0 minutes ago by anil prabha [send email]
my current contacts are below

Mobile: +[protected]
+[protected]
thanks

Hi,
I am Mahendra Nakhate i had purchase a new Idea sim card just one week ago from today, this sim is belong to the cumpus group after activation the sim the card rate tremedous changes for examaple 3 minutes 1.70 paise. when i made complemnt for that then are not given any complent docut numbr and not refunded charges...
so what we have to do for that...

mob numbr: [protected]

Dear Sir / Madam ,

i have idea postpaid no. its no. is - [protected] , from last month my bill not clear , Feb. 10 2011 , 05:15 pm recived one mail from [protected]@idea.adityabirla.com in this mail clear mentation , i[censored] are active e - bill then 3 month call confarance facility free.

so , i send mail & sms for e-bill activation & but current month applicable for me , then give this complaint in idea postpaid customer care but there people not given clearly answer .

finally i not pay my bill then i recived one call from idea customer care mr. sachin calling - he tell me you just pay only cahrge amount neglect call confarnce carge , so i make this mayment , but nobody tell me , u late charge applicable , present month call confarnce charge & late payment appicalbe .

pls do the needful.

baba maske
[protected]

dear sir,

i am customer of IDEA POST PAID MOBILE SERVICE. My phone no. is [protected] i have use 249 combo plan. in this plan 1GB gprs is free for a month and the bill is count in unbilled amount.so that the bill of 1GB gprs is 2097 that included in unbilled amont and the cedit limt is 1000. now my outgoing call are barred due to exeed the credit limt but this is not my fault now my bil is 2107 due to uses of free gprs and company said pay all amount of bill.

what should i do?


yours
[protected]
email- [protected]@gmail.com

Resp sir,
As mentioned in above sub i had ported out from idea my no is [protected] i had ported out on 1st march but still my no is not ported out from idea my upc code is iz366774 the rules say that after sending a request for port out it will take 7 working days but today their is a 13 th working day but still my no has not ported out.
whenever i had called to the care center i got different reason for the same i had called 6 times to the cust care & i had got six different reason first they had told me your from has been rejected reason they don't know secondly they said i had not given request for port out thirdly the said me a complaint mail has been ff to the consult department and you will get replay in next 48 hours but still nobody has called me fifth time they said me that their is a miss called alert facility is activated on your mobile that is why idea is not porting you out the had also deactivated my facility but still it had not ported out sixty time they had said me that our sin ear executive is busy he will call u in 2 hours but still no one had called me. so please give me the actual reason why idea is not porting me out.? because my upc coed will ex pair on 16th of march.
this is the last chance to idea to port out my no if today idea will not do so the plz give me the reason why should i not go to the consumer forem court with the same matter.


SO IT IS MY HUMBLE REQUEST TO POURT OUT MY NO.

Thanking You !

--
Regards
Shree sai sales
A.P.M.C Complex
New Mondha Behind S.B.I Bank
Hingoli - 431513
[protected]

Idea Prepaid :Ref:Sr. No. [protected], Rs. 10 free 100 sms pack purchased in Pune from vendor outside Telephone shoppee, Pune, MS, India
The scrach seal was tampered, relabled and used before sale.
Pl. inform how to get replacement.
Can you fix responsibility and give show cause to vendor and person who did this trick for small amounts but with greater risk, as the person who used Rs. 10 credit can be identified
Sincerely, Dr. Mandar Akkalkotkar
Cellular:[protected]

Ref:[protected] Forwarded message[protected]
From: Mandar Akkalkotkar <[protected]@gmail.com>
Date: Mon, Mar 14, 2011 at 12:14 PM
Subject: Complaint free SMS prepaid pack tampered, relabled, renumbered and used before sale
To: ccare.[protected]@idea.adityabirla.com ( Idea Customer care)

i received a prankster calling from a mobile no.[protected] at about 00.20 hrs today, i.e. on 13/03/2011. the prankster was abusing in a very filthy hindi language. I want to block his phone number and book him under the law.

Dear Sir,

We are residing at Kalyangarh, West Bengal. For past few years we are using Idea's prepaid connection. We could not use our Idea connection in our locality. All the service providers installed their towers except Idea. There is a tower which has already been installed by idea is situated at the another part of locality. But there is no tower near Kalyangarh More that covers the other part of our locality. Every major providers have installed two towers in both parts of the locality except Idea. Each time we need to come out of our home to get proper signal. Otherwise most of the calls are being disconnected. Most of the time the mobiles show bad signal option. For past few months we are struggling a lot. No action has been taken by Idea. It should be solved immediately. Please take necessary action as early as possible.

Jit Bhattacharjee
Mobile Number- [protected]
Address- 366/9 Kalyangarh
District- North 24 Parganas
Post Office-Kalyangarh
PIN-743272
Police Station- Ashokenagar

I first Raised a request for MNP from Idea to Airtel as my company requested to use the data services, I raised a request on 25th and submitted the docs to airtel on 25th feb 2011 and porting process started on 26th and i got an sms from 1901 saying that " request rejected by donor due to there are subsisting contractual obligations from the subscriber agreement". I called up the customer service on 2nd and they said that nothing was there and u will get an call from support for that and u ned to wait for 24 hrs, i waited for 24 hrs no call and so again i called and same answer for an week by calling night and day and on 9th of march in the afternoon they said that ur free to go to any provider, so i asked the airtel guys to start the process and did the same and to day again the request was rejected by idea, when contacted the same answer ur free to go again my mnp expired and requested for a fresh port code and applied for the process, i am idea guy for 11 years and they had my security deposit of 7,100. I dont know why these guys are doing like this and there is no chance of complaning about the customer support to other superior guys. If they r feeling for a customer to port out i ported inn 2 of my airtel numbers to idea, then airtel guys done that to fast why these idea guys are doing like that, and even the service in some of the areas are pathetic and nothing happens calling the customer support, they says problem with ur handset, iam gadget guy changing the handset for every 3 months and my handsets ranges above 25,000 and above. even some of the customer support guys answer very riduculous. How can i go further and complain about these guys to the higher authorities.

I , Victor Baidya having a bsnl mobile no [protected] (bsnl) . After watching some really attractive ad on tv i thought that Idea mobile service will be better for me & i also thought that which type of problem i am facing in bsnl i will not be facing in Idea .. So I have contact to a retailter " PRIYANKA TELECOM " at SEALDAH and filled a port form on 23.02.2011 . My Idea Sim no is " [protected] " but today on 12.03.2011 still the sim is not activated . So that i have called their toll free no [protected] but still the result is same . I think Idea has put some robot over there they only can say " WAIT A LITTLE BIT WE WILL DO IT AS SOON AS POSSIBLE " . All say that Bsnl is a third grade service but i am saying that Idea has no grade at all .. So Poor Ser vice .... I will advice every one who can access the site DONT TAKE ANY IDEA CONNECTION AT ALL ...

My name is Rajiv Kumar Mobile No is [protected] .
I m having idea connection and Idea is always deducting some amount from my account for the services for which i have never made any request . For the same subject when i am talking to customer care of co. they are not giving the proper reply just repeating one thing that you only made the request to activate these services .
Kindly do the need full .