Idea Cellular Complaints & Reviews

Dear Sir,

I have been using Idea services for more than a year now, during this stint o[censored]sage I have never delayed in paying bills. But it was during march 2011, when I started to find problem with network on my handset LG Cookie. I initially thought it was fault with my handset and got it serviced only to know that the unit is working properly. Then I resorted in changing my SIM on March 25th 2011. Even after changing the SIM the problem persisted. I have many times registered oral complaints at N.Paravur Idea office, but they kept convincing me on the issue, but nothing really happened. I had to continue using the service on feeble or no-network, which also affected my business interest. Now they have raised a bill of 6285 INR for month March-April, where 5121 INR has been charged on data-usage. I have asked them to generate detailed bill showing IMEI no., and hours o[censored]sage for which they have not responded.I have many times approached the Idea service Centre at Ravipuram, Ernakulam and yet apart from lame commitments nothing has really happened. I would request you to help me in this regards.

Sir,

Idea has been a pain in terms of its services and charges. My Outgoing and caller identification has been barred for not submitting the documents, even though I submitted them. I have submitted the relevant documents twice, but Idea has not activated my caller identification. Their website has some issues with online bill payments. Madhapur and Kondapur showrooms have been closed from past few months.Don't know why?
Now when I am porting out from Idea, these guys suddenly reject my porting request because of choice of number charges. I didnt even know that there are Choice of number charges. No body informed me at the first place. I cannot proceed Porting further because of this issue. I am really frustrated with IDEA and request you to take actiono againdt them.

Regards
Saurabh Jain
[protected]

Recievning continous irritating calls from [protected] (unknown number) use to ask for mr. vijay evey time though i have told him 100 of times that it is a wrong number, still he use to ring my numbeer..
But when my brother or father or any male recieves his call he disconnect the call.
This is really embarrassing to recieve his call and for being an entertainment source of some .

my mobile is lost with number [protected].... and still ringing .just to avoid misuse of my number...wanted it to get blocked immediately.
but customer care doesnt provide me any solutions...

Dear Sir,
I vipin kumar is a costumer of Idea mobile services and my no is [protected]. I applied for the number portability facility to switch over to Vodafone. I requested for the porting code which is ID322717 upc. On submission to vodafone i was told that the code is invalid.
I walked to costumer care office and again requested to solve the problem but no any satisfactory solution is provided by Idea Costumer care.

In view of the above it is requested to provide me the detailed information about the invalid porting code.

Thanks
Regards
Vipin Kumar

Ref: Docket No.[protected] dated 07.04.2011 ([protected])
Subject: No Incoming Call/SMS from Reliance Network CDMA/GSM Last 3 Months.

Dear Sir/Madam,
With reference to above subject,I am facing reliance network Incoming call related problem from 15th feb 2011 Since I have ported in from Vodafone to IDEA .I have complaint several times in past regarding the same and still facing lot of problems over the incoming calls from my clients, family & friends who have reliance no,they are unable to contact me. which has also effected my business and client relations.


I was a Platinum members for Vodafone ([protected]) but had coverage issue at my residence only even though booster were installed at my residence I had fear of health related problem for my entire family . so I decided porting to IDEA think it would be much better for coverage

After approaching your Team members (Customer care at 198 & Stores) I have not received any solution for the above incoming call related problem from reliance network.There was only assurance/promises from your Network team but thereafter no response.I was told the issue is still in TRAI but now its been nearly 3 months.

I have mailed to The Nodal officer Mah & Goa circle and have mail as well as received call from there office,they say the have contacted reliance and they are working over it. I get another call next day and from the office from same person in-charge and say issue has been resolved which has not.after contacting again to same office person they are helpless so please give me final answer if you cannot just say upfront and be clear. The only option I have is to change the network again as locking period of MNP is over.

Kindly resolution the above as early as possible.

Thanks & Regards,
Imran Qureshi.
MODERN CONSTRUCTIONS
14,kalpana hsg Soc, Golf Club Road .
Pune-411006
+[protected],
[protected]@yahoo.com

hii my name is rajender kumar ,i am ideas costumar since last 6 years,in september 2010 i take a plan of 249 combo in which they give 2gd gprs free mbut bad thing is that they charge 2paisa per kb and add this to unbilled soo unbilled incresse and my number gets barred 8 or 9 times par months and i dont know how much data i use ,this march company give me a invitation to his 3G party to my at jp palace hotel where her head o[censored]p and uttarskand say 3G is free for 15days soo u can feel the differnce, i use it for 3 days and company has charge me 6000 rs so how i can pay it plsss solve my problem and barring problem as soon as possible my no is [protected] and alternate no is [protected] sooo plsss reverse my amont so i use my no

I M.Venkateswara Rao a very loyal customer to "IDEA" network, I am using the Sim since 3 year's now it's showing invalid Sim, I am unable to make out going calls at the same time i am not getting incoming calls, so please have a look into my issue, and resolve my problem as early as possible, because it's very important for me to get back my connection my mob number is ([protected]).

Hi,

I was getting the SMS regularly from idea that If i re-Submit my applications for my idea number [protected] then I would be credited with 25rs talktime. But It never really happened. I use to get atleast 5 or 6 times daily until I submitted the application. I have even contacted the customer care several times but with vain. The customer care guys just tel that they will revert back within 1 day but no one has turned up till now.
This is not the question of actually a small amount of 25rs that should be credited to my number but the way my complaint was handled and was ignored and they never kept there words.

Thanks,
Sachin

Dear Sir
I had applied for porting out my mobile no. [protected](Maharashtra and Goa circle) from Idea to Uninor on 26/04/2011 with all the relevant documents and UPC generated same day.
As I know it takes about 7 days for porting of a no. to take place, so I contacted Uninor office toady i.e. after 9 days because nothing has happened regarding porting. The rep. sitting there told me that the process has been started from their end and now it is upto Idea to release the no. for porting out. So, I contacted Idea office, where I was told that the UPS quoted was wrong in application. When I showed the message which was sent to me with UPC, the lady was not even interested in seeing the message dismissing me saying that she can not see the UPC in her system which I know is not true.
So. now pls. tell whom should I contact because your people are not interested in helping me out at local level.
Thank You.
Anuj Sharma

On 05/08/2010 I re-charged my idea mobile number-: [protected] for Rs.250/- and my bank account debited for same.

Merchant Name : IDEA CELL-BILLDESK
Total Amount : 250.00
Payment Date : 8/5/2010 6:57:00 PM

Since no credit came to my mobile, the subject was taken-up with idea on 07/08/2010. I followed matter with idea for past 257 (yes, two hundred fifty seven days) as summarized below.

Recap of the issue with Idea Cellular Limited:-
05/08/2010 – Rs.250/- on-line recharge from my end & bank account debited for same
07/08/2010 – my 1st email to idea as credit note received to the sim card
07/08/2010 – idea acknowledged the email & confirm that my bank a/c will be credited for Rs.250/- within eight working days
07/08/2010 – my response to above quoting sms received from idea etc
07/08/2010 – idea email
08/08/2010 – my response
09/08/2010 – idea email again asking to wait for 8 working days etc
10/08/2010 – my email to idea CONFRIMING THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C
10/08/2010 - idea email
11/08/2010 – my email to idea with note that I DON’T NEED TONS OF APOLOGY NOR STANDARD RESPONSES but my money back
12/08/2010 – idea email asking my bank statement etc
23/08/2010 – my email to idea with bank statements etc
23/08/2010 – idea email acknowledging above
04/09/2010 – idea email confirming that money refunded on 11/08/2020
05/09/2010 – my response to idea confirming the non-receipt with supporting bank statements etc
30/09/2010 – idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
15/10/2010 – federal bank manager’s email to idea confirming non-receipt of above refund
15/10/2010 – idea email acknowledging above
07/11/2010 – idea email to me to re-check for the credit etc
07/11/2010 – my email to idea with copy of bank statements
08/11/2010 - idea email acknowledging above
15/11/2010 - idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
20/11/2010 – my reply to idea with bank statement
21/11/2010 - idea email acknowledging above
02/01/2011 – my follow-up email to idea due to LONG SILENCE
03/01/2011 - idea email acknowledging above
11/01/2011 – idea email again asking for my bank statement
11/01/2011 – my reply with bank statement
12/01/2011 – idea email again for bank statement
15/01/2011 – my response
02/04/2011 – my follow email and NO ONE TAKING ANY ACTIONS TO REFUND THE MONEY EVEN AFTER – 240 days of follow-ups!!
03/04/2011 - idea email again for bank statement
06/04/2011 – my email with bank statement plus ULTIMATUM TO IDEA TO REOLVE THE MATTER IN 48 Hrs.
07/04/2011 - idea email acknowledging above
11/04/2011 – idea email saying they need more time to resolve the issue !!!!

On 21/04/2011 I received a mail from idea as below:
"With reference to your mail, we regret for the inordinate delay in replying to your mail below. We regret to inform you that we are unable to reactivate the same number as the same has already got recycled as a fresh prepaid number and circulated to the market. Hence, we suggest you to take a new connection and revert us with the number so that we can credit the amount of Rs.250/- on the same. Or else, we request you to revert us with any other idea prepaid number so that we can credit the amount of Rs.250/- on the same number."

I'm not using the said idea number for the service provider's unacceptable behavior / service.

I replied to idea on 30/04/2011 as below:
“To All Concerned within Idea Cellular Limited”

The resolution (came after 259, YES I MEAN TWO HUNDRED & FIFTY NINE DAYS) simply un-acceptable!!

Recap of the issue with Idea Cellular Limited:-
05/08/2010 – Rs.250/- on-line recharge from my end & bank account debited for same
07/08/2010 – my 1st email to idea as credit note received to the sim card
07/08/2010 – idea acknowledged the email & confirm that my bank a/c will be credited for Rs.250/- within eight working days
07/08/2010 – my response to above quoting sms received from idea etc
07/08/2010 – idea email
08/08/2010 – my response
09/08/2010 – idea email again asking to wait for 8 working days etc
10/08/2010 – my email to idea CONFRIMING THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C
10/08/2010 - idea email
11/08/2010 – my email to idea with note that I DON’T NEED TONS OF APOLOGY NOR STANDARD RESPONSES but my money back
12/08/2010 – idea email asking my bank statement etc
23/08/2010 – my email to idea with bank statements etc
23/08/2010 – idea email acknowledging above
04/09/2010 – idea email confirming that money refunded on 11/08/2020
05/09/2010 – my response to idea confirming the non-receipt with supporting bank statements etc
30/09/2010 – idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
15/10/2010 – federal bank manager’s email to idea confirming non-receipt of above refund
15/10/2010 – idea email acknowledging above
07/11/2010 – idea email to me to re-check for the credit etc
07/11/2010 – my email to idea with copy of bank statements
08/11/2010 - idea email acknowledging above
15/11/2010 - idea email re-confirming the refund of money with MICT reference number (reference number MCIT[protected])
20/11/2010 – my reply to idea with bank statement
21/11/2010 - idea email acknowledging above
02/01/2011 – my follow-up email to idea due to LONG SILENCE
03/01/2011 - idea email acknowledging above
11/01/2011 – idea email again asking for my bank statement
11/01/2011 – my reply with bank statement
12/01/2011 – idea email again for bank statement
15/01/2011 – my response
02/04/2011 – my follow email and NO ONE TAKING ANY ACTIONS TO REFUND THE MONEY EVEN AFTER – 240 days of follow-ups!!
03/04/2011 - idea email again for bank statement
06/04/2011 – my email with bank statement plus ULTIMATUM TO IDEA TO REOLVE THE MATTER IN 48 Hrs.
07/04/2011 - idea email acknowledging above
11/04/2011 – idea email saying they need more time to resolve the issue !!!!

And now comes your below email dated 21/04/2011.

It’s VERY CLEAR from my email to idea on 10/08/2010 THAT I DON’T NEED THE CREDIT ANY MORE IN MY SIM ACCOUNT BUT I NEED THE MONEY BANK IN MY BANK A/C.
Then, WHY YOU ARE WORRIED / CONCERNED ON MY SIM DEACTIVATION ETC???
As you rightly said, the subject SIM deactivated due to non-usage.
Yes, I’m not using the sim for few months ONLY because of your UNACCEPTABLE / UNPREFORSSIONAL customer service explained above!!!

Now, I have all required stuff to take you guys to Consumer Court.
To avoid such, you may compensate me for all my inconvenience / losses / my endless follow-ups for past 259 days etc. I’m looking forward 10 times of my original on-line re-change as a token compensation to close the matter. For avoidance of doubts, my bank account to be credited for Rs. 2,500/- (Rs.Two Thousand Five Hundred Only) within 14 days from this email.

In case, above not resolved to my satisfaction, within 14 days today, the matter will be dragged to Consumer Court and my claim will not be less than 1,000 times of the amount involved.

Hope, I informed all sufficiently.

Regards

George Thomas

On 01/05/2011 idea replied - "We urge you not to form a lasting impression of our services based on your unfortunate experience as the inordinate delay in replying your mail was due to some technical clarifications which has to be needed from the concerned end. We are constantly updating the feedback received from our subscribers and using it for improving our service.

Further, we express our inability to provide the requested amount as currently we don’t have the provision for the same. Hence, we request your kind co-operation in this regard."

On 3rd May 2011 I sent an email as below to idea:

Attn:

Mr.B.Ramakrishna,
Chief Operating Officer – Kerala
Idea Cellular Limited
Ravipuram, Cochin
Kerala – 682 015
Email: ccare.[protected]@ideacellular.com
Fax –[protected] / 2382324

Dear Mr.Ramakrishna,

I refer to my chain of correspondence with idea since 5th August 2010 with is self explanatory.
Further, my email to idea (ccare.[protected]@idea.adityabirla.com) with copy to Geetha.[protected]@idea.adityabirla.com dated 30th April 2011 is final & no compromise, what so ever, for the compensation amount.

Also, I urge you to instruct your customer service to abstain from sending email like below.
Quote //” We urge you not to form a lasting impression of our services based on your unfortunate experience as the inordinate delay in replying your mail was due to some technical clarifications which has to be needed from the concerned end. We are constantly updating the feedback received from our subscribers and using it for improving our service. //
Unquote.
You will certainly agree with me that such desperate attempt from your customer service to cover-up their inefficiency only down grade your credibility / market reputation.

Hope, I informed all sufficiently.

Regards

George Thomas

On 04/May/2011 idea replied -

"With reference to your mail, we apologize for the inconvenience caused to you.

We regret to inform you that we are unable credit the amount of Rs.250/- to your bank account as the same amount had already updated in your number [protected]. Hence, we suggest you to take a new connection or revert us with any other idea prepaid number so that we can credit the amount of Rs.250/- on the same. We request your kind co-operation in this regard.
We would like to inform you that your feedback has been noted. We urge you not to form a lasting impression of our services based on your unfortunate experience. We are constantly updating the feedback received from our subscribers and using it for improving our service.
We would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization."

On 04/May/2011 I replied to idea as below:

Through email as well as Fax

Attn:

Mr.B.Ramakrishna,
Chief Operating Officer – Kerala
Idea Cellular Limited
Ravipuram, Cochin
Kerala – 682 015
Email: ccare.[protected]@ideacellular.com
Fax –[protected] / 2382324

Dear Mr.Ramakrishna,

This is further to my email dated 3rd May 2011, below.

It looks idea customer service “claims in past” one-by-one falling back to their own head and stand against them!
You are well aware that same guys, over 242 days ago confirmed me that they money was remitted to my bank account. Now they swallowed same!!
You will certainly agree that your customer service NEW version “we are unable credit the amount of Rs.250/- to your bank account as the same amount had already updated in your number [protected]” is another desperate attempt to cover-up their inefficiency that will only down grade your credibility / market reputation.

Any ways all this will eventually helps me to post my claims against Idea Cellular Limited, as explained in my email dated.30th April 2011.

Hope, I informed you sufficiently.

Thanks

George Thomas



As you see there is no end & "NO IDEA" how long this innocence will continue from the worst service provider.

As you can see above, I decided to take them to court.
We will need to TEACH this guys a lesson. Good luck to unfortunate subscribers who had similar experience with this service provider.

Thanks
George Thomas

04/May/2011
Conf Code - 40446

complaint text:(Poor idea cellular service,stopped recieved call and missed call information) as per the govt norms , but ihave submitted three times what ever they are asking (adress proof) since three months onwords. customer care theifs givining assurence its being update with in 24 hours. totally 32 idea customer care people were given same assurence , finally i convey my problem to their super visors ( PRADEEP, PREETHI, SATEESH and BHASKER) these people are very smart than the subordinates. these theifs were also telling same words YOUR PROBLEM HAS BEEN RECTIFIED WITH IN 24 HOURS since two months. but my problem was stilll retain....i want to take very serious action for thse guys by thier higher authorities.

I visited My Idea Care on 1st of April 2011, and complained about two issues. The first was that they were charging Re. 0.02 extra on every outgoing calls, for example if I talked to someone for 20 seconds they were charging Re. 0.22 (On any network). And the second issue was that the internet does not work for 2-3 hours every 5 to 7 days. They only registered complaint on the first issue. After a month i.e., on 1st May, Internet is not working since then. I complained about it to Idea Customer Care, they gave me assurance that the problem will be rectified within 24 hours, but they refused to register my complaint. After 24 hours, the problem was still there and I called back to them 3 times in 3 hours. Finally I forced them to register my complaint and they said that the problem will be rectified up to 15:00-16:00 Hours next day. Now its 4th May and still I'm not able to access internet. I have spent around Rs. 15 in complaining to Customer Care and the GPRS Pack of Rs. 98 for 30 Days, which I recharged on 21-April-2011, is going wasted. They said me ask for a new Idea SIM with same number, but they are charging Rs. 25 for that also. Whatever I do, I'm in loss. Every time I call the Customer Care, they don't even listen to me, and they used to talk to someone else (I frequently hear other person sounds), and every time they give different excuses. I asked them that will they compensate me for this, they denied. What should I do. My Complaint ID is: [protected], and my cell phone number is [protected].

Dear Idea
I am regular and premium user of idea service .
Today I faced very bad experience with your staff from call center side as well as from their team leader side .
My simple request of bill receipt rejected badly and said they can’t help and given reply was rude .

I have paid 3000 rs amount online .

http://www.ideacellular.com/wps/portal

after paying amount ,transaction was successful from bank side but receipt was not generated by ideal portal .

So I have called idea careline 12345
Executive so called Mr.Alok process will take 72 hours and further detail speak to landline no [protected] extension 2858 with Miss Komal .

But unfortunate part is that she has not checked any record and refuse to help and disconnected .

If such kind of a service and expecting from customer to retain with Idea is this possible .

Frankly say answer is No
Regards,
Anthonyraj Pillai

Sir,I am Rahul from kerala..Fortunately i am a BSNL customer.I didnt got MMS from idea senders...What can i do? My mobile number is [protected].....Today also my friend send more than one MMS from her idea number [protected]...But i couldnt receive that one..
I recieved a mms but my cell is not able to open it and i am not able to open the site "http://www.ideacellular.com/webmms" please help me out soon.I received a message to check out my mms from the above given site from idea with id and password

Another target of rude behavior from customer care executives of IDEA Cellular.
in regard to the fraudulent bills generated by IDEA Cellular.
I had intimated IDEA of terminating my services in mid of December.
For this I did the following:
1. Raised request on their online portal couple of times -- Which was closed every time.
2. Reminded them 3 times through Email(copy of which is pasted below).

Still they generated my bill for complete month of December, which I payed as soon the bill was generated considering it a delay from there side.

Despite of this I receive harassing phone calls in the month of April about paying bill for the month of Jan-Feb-Mar for which I have never availed their services.
Not to forget due to this, my other IDEA number was closed/bared of all incoming/outgoing calls suddenly. How rude is that? (even when the mistake is theirs)

Would suggest everyone to stay away from IDEA if you want your blood pressures to be in limits. Will surely convey all the IDEA users in my company through our portal to make use of number portability and get RID OF IDEA ASAP.

Number: [protected]

[protected]EMAIL[protected]

from Manu Singhal <[protected]@gmail.com>
to ccare.[protected]@idea.adityabirla.com
date Mon, Jan 3, 2011 at 1:39 PM
subject Urgent action needed!
mailed-by gmail.com


hide details Jan 3

Hello team,

I have informed IDEA of immediately terminating services to [protected] twice during the month of December. Despite of which the bill generated for the month of December shows rental charges for complete month. Kindly explain...
Moreover, if the services are still not stopped, kindly do the same.
UP(west) customer care number mentioned on your web site is not working (Phone: +[protected])



Manu

[protected]EMAIL[protected]
from Manu Singhal <[protected]@gmail.com>
to [protected]@idea.adityabirla.com
cc ebill.[protected]@idea.adityabirla.com
date Tue, Feb 1, 2011 at 10:20 PM
subject Why has been the bill generated????
mailed-by gmail.com


hide details Feb 1

Despite of numerous intimations through web portal and mail(as instructed by your customer care) to terminate the connection, I still have been presented with the bill for the month of January. Kindly explain why is the bill being generated even if I haven't used any of the services of IDEA and intimated IDEA about the termination of services number of times!!!!


Manu
[protected]EMAIL[protected]
from Manu Singhal <[protected]@gmail.com>
to Collection Helpdesk1 <vcare.[protected]@idea.adityabirla.com>,
gautam.[protected]@idea.adityabirla.com
date Wed, Mar 23, 2011 at 11:04 AM
subject Re: Final Demand Letter
mailed-by gmail.com


hide details Mar 23

I have repeatedly intimated IDEA of terminating that number([protected]) from mid of December last year.
If you want I have proofs of emails sent and you could also check your portal, where I had raised the request so many number of times.

Kindly resolve this issue and clear my account at the earliest, else I will have to think of continuing with other IDEA numbers that I currently have and the ones that were taken along with me in my group. We are already frustrated with the services that we have got till now.

I tried to register my complaint with www.ideacellular.com for past 2 days by logging in through "my account". But I cannot find the complaint registered at the "status" information. When I check over using the "status" enquiry, it is displayed that 'no complaints' ... !!! Here I need to get an IDEA????

Sent message has not resolved the matter. Still outgoing calls are bared for the Mobile no [protected].

Earlier complaint text:(Poor idea cellular service,stopped outgoing call for no reason.
First informed to recharge the idea mobile service no [protected].Afetr recharging Rs350/- I used to check balance and it is showing Rs 342/-.
For no reason stopped outgoing call services.Last week they msged frequently to submit the documents,Which co.has no record.
Poor idea of harrassing the people to show their balance outstanding unused amount.
Please suggest idea to call user indivdualy and meet them in early morning or late evening at their given address,and collect information.
Dadagiri se sim band karna is not good idea service.
28.04.11 Vilas dikshit.
vlas.[protected]@gmail.com)

my name is bhupinder singh I have idea cell no.[protected]. please deactivate my caller tune immediately because I cannot activate caller tune and every after 15 days company deduct my balance so I requset you to please deactivate my caller tune to my idea cell phone immedaitely.

i kavita, has prepaid connection with idea from past 5 years. From past 2 months, there is a deduction of Rs 5 towards the full song, which is activated automatically by idea people, without my knowledge.

i have been complaining to call centre, and asking them to deactivate it. Still nothing has been done. On that the customer service executives speaks so rudely, says they dont have information of my complaints. and deactivation will happen next day only.

i have already wasted more then Rs 100 for this hello song activated on my number [protected].

hope the people of idea, take customers complaints seriously and resolve it,rather making it verse.