Idea Cellular Complaints & Reviews

Complaint: IDEA NET SETTER POST PAID BILL OF ACCOUNT NO. 1.[protected]Cellular No. [protected])
I was purchased idea Net Setter with 3G post paid service, at that time I had taken 1 GB Plan of 3G. For 1GB Plan of 3G, I went about 4 times to Idea office of Nasik road, Nasik. But Billing was done as per 10pasise /10 kb for the use of 1GB. And bill was bounces up to amount 4746 rupees.
Details of the POST PAID BILL:

1.Name of the Subscriber - Ishwar Balu Bhamre

2.Address on which the connection has been taken - N. T. P. S. Colony New E 39/6 Eklahare Colony. Nasik Road. Nasik. Maharashtra

3. Account No. : 1.48949069

4.Cellular no. : [protected]
5. Invoice No. :[protected]
6. Invoice Date: 12 April 2011
7. Address of Idea Dealer from which idea Net Setter with 3G post paid service has been taken - Cell World, My Idea. Genuji Bhuvan, Near Hotel vasco. Nasik Road. Dist. Nasik. Maharashtra.

--
Regards,

Ishwar Bhamre.
M. Pharm (Pharmaceutics)
Mob. No. [protected]
Nasik

I was using INR 1100 pm plan for my blackberry services with unlimited usage
When i got offer for INR 600 pm plan from another service provider, Idea offered me with INR 599 plan saying its the same service with unlimited usage
I have activated blackberry 599 plan last month
I have been informed that this plan is unlimited usage plan
But this month I have received bill of INR 8335 of which INR 5817 has been charged for internet usage
I have been told by customer care that there are some settings which needs to be changed
This was never communicated over phone or in written format or in email
I have never been been informed about this setting.
I would like this charges of INR 5817 to be waived off immediately.
Regards
Dhananjay Walke
[protected]

Dear Sir,
My idea number is [protected].
I need my idea call detail time from 23 april 2008 to 1 april 2011. please send to my mail id all in comming and outgoing telephone number also need

my email id: ashish.[protected]@gmail.com
Regards,
Ashish kareliya

My brother Diptesh Raval have Idea mobile no.[protected] since January 2010.
This number was activated after he had submitted all documents at Idea cellular.
Thereafter, they(Idea) collected documents twice from my brother.
At 26th April 2011, they bared illegaly my brother's SMS and Outgoing services.
When we ask about this to Idea, they said that "we have burned your documents if fire and you have to submitt the documents again"
We are not ready to fulfill this illegal demand of Idea, and Idea is not ready to start bared services without documents.
What is the solution?
-Prashant Raval e-mail: [protected]@yahoo.com

I tried to recharge my father's mobile number through the web interface provided by idea cellular for an amount of 150 Rs on 6th of April 2011. The amount was debited from my account but the recharge was not successful due to some technical reasons. and it was promised that the payment would be reversed in 8 working days. On 27 of april i contacted cc again, as the payment was not returned to my account. They told me, they would return the amount within 24 hrs. On 28th i got a call from idea cc that i have to send my bank statement to them to get the refund.!!!! How can i give off my bank transaction details to them for a refund of 150 Rs? I again called cc and they insist that they want to confirm that i have not received the amount by looking at a scanned copy of my bank statement!!!!

I would NEVER suggest an Idea connection to any one.
I was considering to port to idea. Now i changed my mind and am porting to BSNL.

This was a very good experience of the "Best Customer Care" idea is giving.!


I am pasting the response i got after recharging:

Payment Details

Mobile Number
97445*****

Payment Status
Success

Reference Number
MCIT[protected]

Payment Date
[protected]:42:13

Amount
150.0

Comments
Your online recharge was not successful. Your Payment reversal would be done. Please contact customer care for any queries. Your transaction id is 7568019.

Cleartrip Coupon Code
IDIJMP1EA

Redeem your travel voucher now.
'Your payment is successful but your recharge has failed due to technical reasons. The amount paid by you for this transaction would be returned to the account from which you have made the payment in eight working days. We sincerely regret the inconvenience caused.In case you face any issues, please contact customer care. Your transaction id is 7568019and reference number is MCIT[protected]'.

My Idea Mobile No. is [protected]. I am using idea mobile since 10-12 years. Several times I faced lot of inconvenience. Lastly on 23.04.2011 at 14:18 I recharged for Rs.500/-. Idea deducted Rs.45/- as song selection which I have not selected. On the same day I made a complaint in grievances cell at Gandhinagar but yet I am to receive a reply. After making complaint in grievances cell of Gandhinagar, no reply has been received till today i.e. 27.04.2011. Idea should refund my money i.e. Rs.45/-. If possible tell them that do not send any message or selection criteria unnecessary and do not give my number to anybody except state or central government or police department.
Please help me.
Thanks
Chidambaram R. Iyer
B-44, Nandanvan-II, Jodhpur Gam, Near Lotus School,
Satellite, Ahmedabad-380 015
my email id : [protected]@gmail.com

I have purchased a IDEA prepaid SIM in Feb-2011 and the No is [protected]. This SIM is for testing purpose and remain swiched off when not in use. This SIM was bared for Incoming and outgoing calls and the reason given by company was that " Your verification was negative when company called you your mobile was switched OFF". As a solution company asked for fresh documents. I have submitted fresh documents as per instruction. After submission of document on next day Company deactivated SIM. Again I enquired about the deactivation in My IDEA outlet. My IDEA representative first told me that the limit of submitting fresh document is over and then changed his statement that your SIM card is deactivated due zero usage. So far there is usage by this SIM and yet six month is not competed. In fact company policy is that if you dont recharge for minimum 250 Rs. per six month then the SIM will be deactivated.This way company illeagally deactivated my SIM

Please help in the matter of fraud by IDEA Cellular limited

This is to complaint against idea cellular for not sending me UPC code for MNP for my mobile number [protected].
i had sent request message many times which gets delivered but i dont get any message back for the same i even contacted idea showroom in sushant lok,gurgon where they asked me to contact customer care.
After calling customer care too i dint got any satisfactory response
saurabh oberoi
[protected]

I have been asked to make interim payments twice in last 5 days without any bill details being provided in spite of repaetaed requests being placed on customer care and IDEA gallery. I have made payments, but still am unaware about my usage which must have lead to this extra payments asked for.

Not only that, after making such payments, my phone's outgoing remains unavailablefor more than 4-5 hours, which is promised to become active within 2 1/2 hours.

Very inconvenient service provider....

Really sick..
Pl. help

I put my number on the Idea website for porting, I get a call after a few days for a port. I tell them to call me on a particular date as I had to complete 90 days on my existing provider which was due on the 15th of April. I get a call on the 12th of April asking me to submit documents and pay Rs 300 as security deposit + Rs 99 as activation charges + Rs 19 as porting charges, totalling upto Rs 418. On the 14th I get a call to sumbit the UPC code and after doing so I was told to wait for 7 days and the porting would be done. During the said time frame I called the customer care to check and I was assured everything was going smoothly. After the time frame passed by and when there wasnt any sign of the porting happening, I called tthe customer care and was informed that the porting was rejected due to non compliance of the 90 day time period and was asked to visit an Idea store to resubmit the porting request. When I visited the Idea store, I was told that there wasnt any record of my request, no documents of mine were submitted, since my existing bills are Rs 500 and above, there shouldnt have been any security deposit taken and since my residence is outside the mumbai circle I will be incurring roaming charges as well.

Contrary to what the company advertizes, its a clear case of mismanagement and that nobody knows where the records go, the website seems hacked because someone took my details from a database there, contacted me and even gave me a SIM card which is of no use because nothing can be traced to anyone.

Request the concerned department/authorities to look into this matter urgently as it seems like someone is distributing fake or even genuine SIM cards with no possible traces.

Dear Sir,
I, Dasharath using idea data card since 2 months have problem regarding internet speed. When I connect it to the PC, it shows Connected, but there is no receiving or sending data. When I open any page including google then it displays the page load error. I have complained so many times to the customer care but there is no solution with their.

customer service of Idea cellular company is very poor. I am working and i use to pay my bill online. but this time i could not pay bill because their website was under construction and i was not aware of. after so many calls i could reach one executive who told me about VISA pay bills. i did my payment done. but still not got any updates. they are sending me sms and calling again and again and asking if you will not pay your services will be cut. this is not genuine. whenever i am trying to call no one picks call. i dont know what to do but why should i suffer due to their poor services.

Sir Mera No.[protected] hai, Ye Docomo Ka Sim Hai Maine ise MNP Karaya
Hu. Par Aapke Idea Ki service Se Mai Khush Nahi Hu.. Mujhe Laga Iski
Service Achhi Hogi Pare Isme To Customer Care Ke Bhi Paise Lagate Hai,
Jabki Baki Sabhi Service Provider198 Is Toll Free No. Par Sabhi
Jankari Muft Me Dete Hai, Par Aapke Isme Call Karane Par CC Care
Batalate Hai Kripya 12345 Ispe Call Kariye Jo Ki Chargable Hai Aur
BakiSabhi Service Provider 198 Is Toll Free No. Par Sabhi Jankari Muft
Me Dete Hai. Aapke 198 Pe Kisi Bhi Tarah Ki Problem Nahi solve Ki Jati
Hai,Baki Sabhi Service Provider 198 Is Toll Free No. Par Sabhi Jankari
Muft Me de Dete Hai, Ab Bataieye mai Kya Karu Iske Liye...
Please Reply Me On My Mail Id: [protected]@rediffmail.com
Mob: [protected]

I Was an idea user from last 2 year. I purchased an Idea Life time sim. But due to some mis happening i lost my handset. A registered a complaint on idea customer care that i want to deactivate my number temporarily till next communication and got confirmation about the same from customer care. Again when i contacted to the idea customer care for this issue they give me a very funny answer that we have recycled your number and it has already been resealed to the other customer. When i raised issue to the nodal officer they told me that this is the policy. They are not ready to give me any satisfactory answer regarding the life time sim facility and with out my permission or confirmation how they can recycle my number.
I suggest to every one please don't use IDEA services as they are worst service provider.
Regards,
Abhishek Kumar Srivastava
[protected]
[protected]@gmail.com

Hi Sir,

I am sangeeth from cochin. I have a complaint regarding my idea netsetter number - [protected]. I got a message that my CH-99 subscription is renewed for Rs. 1 per day. I never subscribed CH-99 or even never
heard about that. They are deducting this amount from my idea balance every day. I need to get the full amount debited from my account on behalf of this CH-99 service as I never used this service.

Regards,
Sangeeth.M.A
[protected](idea netsetter)
[protected] (Mobile)

Dear sir,
My self s.surendar, iam using IDEA Net setter sim No [protected] and i recharge Rs.299 on 13.04.2011 On line axis bank and my recharge was successful and my Transaction no ICONN?26593293/130411 and iam check my internet not open and contect Idea custamer care they replay plan was changed Rs298 so You may recharge 298 and your amaount was not refundable.

regards,
s.surendar.
[protected]

I (Gautam Kumar Jha) took a post connection from Idea on 07/042011. I paid security money as well as the prerequisite documents on the same day. Still, they have not activated my number instead of thousand calls i made to this company regarding the problem. A month is about to pass but they do not seem to be bothered. Even, I told him to return my money, they said impossible to return"You do what you want" I am terribly devastated, don't know what to do. I am also giving you the number of idea company I used to call regarding post paid connection=[protected]( Monika). Please help me to overcome the harassment.

Dear
My no is [protected] & one service love ke dispencery is activeted by defalt i dont have recive any call / msg from idea customer care but before 15day this service is activeded & my account balance is dedected & i am tried to deactivate it but ur customer care exe alwasys told me that system is not updated call after 2-4 hours.
when i call ur toll free number & follow the vat deactivation process then i recived a msg on ur side & msg is-your pack will be deactiveted soon.but in spite of all these service is not deactiveted.
so as soon as possible deactivate this service "LOVE KE DISPENCRY"
& tk action againest the exe. name pramod who hv cut my call before given a suitable answer.
time is 23:34 date 19apr when i call .

According to Indian Govt rules any prepaid customer can change his prepaid compnay without change his mobile number with short charges and documentation or formality.
Now poor and third class services provides by the idea company.
I want to use portabilty service, I want to change my prepaid compnay (Idea to Reliance) so i was activated portabitliy charged/serviced on 6th april, Reliance compnay fullfill all essential formality regarding to portabilate the number,
but since till no any service activated by the idea company employe's.
I was contact to idea showroom but there employees are unable to given a appropraite answer to convencing to me.
The Idea compnay did not given permission to portabilate or change the SIM to me, without no any particular reason.
Main aims of idea compnay is no break and change his customer so I face many problems regarding portability service, kindly help me as possible.
I am waiting for your response.

Dear Sir,

We are residing at pune (villege from BAHULI ). For past few years we are using Idea's prepaid connection. We could not use our Idea connection in our locality. All the service providers installed their towers except Idea. There is a tower which has already been installed by idea is situated at the another part of locality. But there is no tower BAHULI More that covers the other part of our locality. Every major providers have installed two towers in both parts of the locality except Idea. Each time we need to come out of our home to get proper signal. Otherwise most of the calls are being disconnected. Most of the time the mobiles show bad signal option. For past few months we are struggling a lot. No action has been taken by Idea. It should be solved immediately. Please take necessary action as early as possible. at may land ur use d rentaly

santosh adhav
Mobile Number- [protected]
Address- BAHULI nr by @ 35 km
Post Office-sangroon