Idea Cellular Complaints & Reviews

Plz stop sms coming from 53131 since 2 to 3 month....

I would like to bring to light the plight that I have gone through since the time I bought the IDEA Net Setter USB Stick from IDEA sector 22,Chandigarh showroom. My son was doing an internship in Dehradun and needed a net connection there. For this very purpose, being a very old customer of IDEA, I went for this connection. But before purchasing, I asked the incharge at the sector 22 showroom whether it would work fine in Dehradun to which he replied in the positive. Since then began an epic of trouble. The speed that my son got was no where close to what had been promised, but still I never complained about that. After the first two months, the stick stopped working. Talking for hours to the customer care executives availed no help at all. I had to visit the showrooms (both sector 22 and 35) repeatedly. Moreover, IDEA charged me a whopping sum of around 1500 rupees for data charges, as the stick wasn't functional at all. Talking to the showroom employees was an effort that went down the drain as the head at your sector 35 showroom kept on calling them for gossiping. I was greeted with this scene whenever I went there. This was a real shock to me as gossip was their main work, and customer attendance came much down the line.

Recently, this exceeded all limits when they cut my Chandigarh Postpaid connection. Now, what I'd like to point out here is that I am probably amongst the oldest customers of Idea in India. My Idea Postpaid connection (formerly Spice) dates back to 2003, just about when cell phones were introduced in India. I have been a loyal customer since then and have never even thought of reverting to a different service provider. So this decision to cancel my outgoing due to a completely different internet issue came as a shock to me.

My faith and loyalty in this telecom service is at stake here. As much as I do not want to change to a different provider, I might be forced to do so in the light of this behavior. As IDEA is known for its good management at the top levels, I would be highly grateful to you if they look into this matter at the earliest.


MOBILE- [protected]

From 1/3/2011, I was receiving SMS's titled love tips from a number 56056 . Daily I got an SMS, which I did not bothered about.But whenever I reacharged my mobile no the money vanished with in a day as my mobile no have a dialer tone I thought the money went for that ,but soon I realised that whenever I reacharged the money was disappearing .So today I talked with the coustomercare executive who told me that I was being charged RS10/week for those love tip SMS's which I have not requested to any body, for this she told me that I Have responded to the first lovetip SMS by opening it and reading it,that's why they send me this charged SMS's. I could not understant how reading an SMS that I got will be a concent for somebody to send me charged SMSs

dear sir

I have request to csc of idea celluler through local dustributor for disconect the daily crickte pack service before six day but no responce from csc. kindly oblige

HELLO ALL,

Now i have paid 600.00 Rs. and they have given me wrongly bill 801.00. when i make call IVR says that pay your bill other wise service has been tamper. Some days before one of the per called me name was Ashis from IDEA corprate office noida. I told him hole story but since no reply. Please helppppppppppppp.

Now i need written confirmation in my email that my bill is correct.

Sonu Kumar
Ph # [protected]
email id - [protected]@gmail.com

Hi Sir(s),

Please check my idea bill i got 600 minutes for local and STD but 600 minutes wasn't deducted for the same. Please resolve so that i could able to pay my bill.

Thanks & Regards,
Sonu Kumar
Mob # [protected]

[protected] Forwarded message[protected]
From: ebill.[protected]@idea.adityabirla.com <ebill.[protected]@idea.adityabirla.com>
Date: Mon, Mar 7, 2011 at 7:50 AM
Subject: Your !dea Bill
To: [protected]@gmail.com


Greetings from the Idea family!

We would like to assure you that your account's privacy is of prime importance to us. Taking a step ahead in this direction we are glad to inform you that your Idea E-Bill now comes in a PASSWORD PROTECTED PDF format. You can now view this file, save it for future references or even take prints of the same if need be.

Your password is a combination of the FIRST FOUR LETTERS OF YOUR MAIDEN NAME (AS IT APPEARS ON YOUR IDEA BILL, IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER), If your company name is registered with Idea Cellular Ltd. then your password will be FIRST FOUR LETTERS OF YOUR COMPANY NAME (IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID* (NOT MOBILE NUMBER).

For Example:

- In case name is Mr. Suresh Gandhi and your Idea Account ID* is 1.14679895, then your password will be sure9895
- In case name is Mr. S K Gandhi and your Idea Account ID* is 1.14679895, then your password will be skga9895
- In case of company payment responsible account ID* is 8.10334335 & Company name is Hem Kiran Diesels then password will be hemk4335.
- In case name is S k Gandhi and your Idea Account ID* is 8.1033435.00.00.100001 then your password will be skga0001.
- In case your Idea Account ID* is 1.01234876, name is S k Gandhi and your Company name M/s D J Construction is registered with Idea Cellular Ltd then your password will be msdj4876.

* To know your Idea Account ID; please refer the name of the Attached file.

We hope the above procedure is simple to understand. For any further queries please feel free to call us from your Idea mobile on our helpline 12345 or visit us at www.ideacellular.com. You will need Adobe Acrobat to open the attached e-bill. If you don't have Acrobat, you can download it fromhttp://www.adobe.com/products/acrobat/readstep2.html.

Please ensure that your Web/IT/ Email administrator permits Emails with attachments.

Please note: This is an auto generated mail, please do not reply to this mail.

What an idea!

************************************************************************
ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
************************************************************************

********************************************************************************...⇄
Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges.
********************************************************************************...⇄

An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.



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Grievance Delhi to me
show details Mar 11
Dear Idea Customer,

We thank you for writing to us.

This is a system generated acknowledgement to confirm the receipt of your e-mail. We will get back to you at the earliest.



We value your association with us and look forward to your continuous patronage with Idea.



Warm Regards,



Nodal Officer,



Idea Cellular Ltd.



This is an auto-generated response. Kindly do not reply on this mail.



You may also contact us at :

Phone no. : [protected] Extension: 6888 ; Website: www.ideacellular.com

Please Note : This desk is operational Monday-Friday 9am-6pm. You are requestedto contact call center for urgent revert beyond this duration.

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

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$@//U ('''_''') to ebill.dl, grievance.ap, grievance.delhi
show details Mar 12

REMINDER 1..

Regards,
Sonu Kumar
- Show quoted text -
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[protected]@idea.adityabirla.com to me
show details Mar 12
Delivery has failed to these recipients or distribution lists:

grievance.[protected]@idea.adityabirla.com "ebill.[protected]@idea.adityabirla.com"
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.


ebill.[protected]@idea.adityabirla.com to me
show details Mar 7
Greetings from the Idea family!

We would like to assure you that your account's privacy is of prime importance to us. Taking a step ahead in this direction we are glad to inform you that your Idea E-Bill now comes in a PASSWORD PROTECTED PDF format. You can now view this file, save it for future references or even take prints of the same if need be.

Your password is a combination of the FIRST FOUR LETTERS OF YOUR MAIDEN NAME (AS IT APPEARS ON YOUR IDEA BILL, IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER), If your company name is registered with Idea Cellular Ltd. then your password will be FIRST FOUR LETTERS OF YOUR COMPANY NAME (IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID* (NOT MOBILE NUMBER).

For Example:

- In case name is Mr. Suresh Gandhi and your Idea Account ID* is 1.14679895, then your password will be sure9895
- In case name is Mr. S K Gandhi and your Idea Account ID* is 1.14679895, then your password will be skga9895
- In case of company payment responsible account ID* is 8.10334335 & Company name is Hem Kiran Diesels then password will be hemk4335.
- In case name is S k Gandhi and your Idea Account ID* is 8.1033435.00.00.100001 then your password will be skga0001.
- In case your Idea Account ID* is 1.01234876, name is S k Gandhi and your Company name M/s D J Construction is registered with Idea Cellular Ltd then your password will be msdj4876.

* To know your Idea Account ID; please refer the name of the Attached file.

We hope the above procedure is simple to understand. For any further queries please feel free to call us from your Idea mobile on our helpline 12345 or visit us at www.ideacellular.com. You will need Adobe Acrobat to open the attached e-bill. If you don't have Acrobat, you can download it fromhttp://www.adobe.com/products/acrobat/readstep2.html.

Please ensure that your Web/IT/ Email administrator permits Emails with attachments.

Please note: This is an auto generated mail, please do not reply to this mail.

What an idea!

************************************************************************
ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
************************************************************************

********************************************************************************...⇄
Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges.
********************************************************************************...⇄

An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


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$@//U ('''_''') to ebill.dl
show details Mar 11
Hi Sir(s),

Please check my idea bill i got 600 minutes for local and STD but 600 minutes wasn't deducted for the same. Please resolve so that i could able to pay my bill.

Thanks & Regards,
Sonu Kumar
Mob # [protected]

my idea mobile no is [protected] is block now what i do please cooprate me as soon as possible

Idea is the most corrupt and useless cellular service in india. My no. Was charged first for ch99 magazine (Re 1 daily) and then for voice chat (Rs 5 daily) for around 45 days before i figured it out.. I have no idea of these services and have never applied for them. On contacting the worst customer care, i was told that i had applied for these. When asked for a proof, they had none. Furthermore, even after a request it wasnt deactivated and the deductions continued.

On purchasing a simcard, my inbox ws flooded with idea sms and i dailiy recieved promotional calls from them, which was none less than a harrassment. Moreover they activated useless vas services without my consent.

I strongly recommnend never ever to go far an idea connection. They are corrupt, follow unethical practices, their customer service sucks...

sir i brought three number of idea[protected],[protected],[protected] from G-life idea cellular ltd which address is A-3/29,Frist Floor,sector-5 rohini,delhi-110085 tel:45038837,[protected] on dated 1.03.2011which receipt no.17673,17674,17672.each and every number cost me 250. frist mr. abisike g- me regarding these number and said to me to activate these number. after thad some mr. balkishan called mr. abisik and offer him huge money .then again mr. abisek called me and tell me that he could not activate my no. because the area where i reside is high risk profile area .and mr . balkishan is also reside in the same village and he activate one of my no. on the name of hin .so i requesting you to do action against the agency. regards sunil kumar

sir mera name mukesh kumar hai maine ek idea ka sim liye tha, jiska no to yaad nahie hai par sim ke pichhe ka number hai[protected]) ye sim mere bhai anand kumar ke naam par hai jiska address :- thana more, sec-3, post- sec 12, pin code- 827012 hai, aap se request hai ki please mujhe puk code bataye, aur mere dusra number [protected] par call karke bata de. apka

mukesh kumar
anand kumar

Dear Sir,

we had raised MNP requests to portout our numbers to vodaforn 3 times. In first 2 instants IDEA has rejected the requests by saying the reason " contractual obligation". After that we had settled all commercial issues & changed the bill plan as guided by them. And they have verbally committed that now there is no obligations to porting out the numbers. Accordingly we raised the MNP request once again, but they cheated us & rejected it again requests with new UPC code also by saying the reason“ the porting code does not matching the donor allocated porting code for this number”, and we found the UPC number quoted in rejection message was the old one. When we asked IDEA personal who is handling corporate accounts about the same, they simply said they have no idea that how it happened.

IDEA people are always serching for new excuses to stop/rejecting porting out the
numbers to other service providers.

If they have no IDEA about, what they are doing & how resolve these type of issues, they shoud have stop/withdraw advertising “ An IDEA can change the life” & What an IDEA sirji”

Pls. help us to portout our company mobile numbers to vodafone at the earlist.

Also you are requested to do the needfull to ban the advertisement from the market.

for further referance, pls. see the copy of e-mail communications made with them so far, pasted below....

Thang you,

For Xcort Micro Systems

Disney Karavoor


----- Original Message -----
From: Disney Karavoor
To: [protected]@gmail.com ; [protected]@hotmail.com ; guj.term.[protected]@gmail.com
Cc: [protected]@rediffmail.com ; [protected]@trai.gov.in ; '121CARE' ; 'Nirmal Patel' ; 'Rajesh Dhawan' ; [protected]@trai.gov.in ; [protected]@gmail.com ; 'Customer Care (Gandhinagar)' ; grievance.[protected]@idea.adityabirala.com ; appelatte.[protected]@idea.adityabirla.com
Sent: Thursday, March 24, 2011 5:22 PM
Subject: RE: Docket Ref No:[protected]REMINDER5)


Dear Sir,



IDEA has rejected our new MNP requests with new UPC code also by saying the reason “ the porting code

Does not matching the donor allocated porting code for this number”, and we found the UPC number

Quoted in rejection message was the old one. Also note that we have asked them to provide a certificate

in your letter head duly signed/sealed by the authorized signatory clearly saying that

there is no contractual obligation, no payment dues, no objection to port out the numbers.

But IDEA has not yet taken any positive action on it ever after all commercial issues has been settled &

not providing NOC for port out the numbers. When we talk with your officials they are simply saying

“ No idea” about the obligations & searching new excuses to reject our MNP requests.



If IDEA people doesn’t have any idea about the obligations they are having, then they should stop

advertising “ An IDEA can change the life” & What an IDEA sirji”



If they are giving this type of response to a corporate customer, then what will be the response they

are giving to individuals?



You are requested to take the necessary action & help us to port out our numbers to Vodafone at the earliest.



For further reference, pls. find the scanned copy of payment receipt / Cheque / No due certificate received against

the final settlement for our old account IDs attached & details of Mobile Numbers with username, new UPC.



Sr.
No.
Mobile. No
User Name
UPC code received against our porting request
UPC code rejected by IDEA as per the rejection msg. received.

1
[protected]
Alex Baby
IG732963
IG919977

2
[protected]
Sunil Alex
IG552982


3
[protected]
Bhargav Trivedi
IG553591
IG298873

4
[protected]
Geeta Alex
IG888524


5
[protected]
E Mathai
IG267463
IG257442

6
[protected]
Hasmukh Parmar
IG966893
IG367165

7
[protected]
Disney B. Karavoor
IG755232
IG545497

8
[protected]
Service Center
IG257222


9
[protected]
Aji Varghese Valavil
IG876685







Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com



From: 121CARE
Sent: Monday, March 21, 2011 6:27 PM
To: '[protected]@gmail.com'; '[protected]@xcort.co'
Cc: Viraf Fanibanda; Nitin Gupta (GJ); Rajesh Dhawan; Nirmal Patel
Subject: Docket Ref No:[protected]



Dear Sir/Madam,



Thank you for writing to Idea Cellular Ltd.



In continuation to your below e mail, we request you to get in touch with the service operator you wish to join for the port in procedure followed by them along with the Unique Porting Code as request has to be given again due to rejection of first request.



Please be informed that the port out request will not be rejecting further from our end.



Kindly note the docket number[protected] for your reference.



For further assistance, mail us at 121care.[protected]@idea.adityabirla.com or dial *147# from your Idea mobile.



We hope we have addressed your concern to your satisfaction.



We value your association with us and assure you of our best services always.



Thanks & Regards,

Asmita Sapariya

Corporate Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - Gujarat

Visit us at: www.ideacellular.com



From: dirtermguj [mailto:[protected]@gmail.com]
Sent: Saturday, March 19, 2011 6:28 PM
To: Viraf Fanibanda; Arul Bright
Cc: DDG(TERM) GJ; Rajeev Kushwah; guj.term.[protected]@gmail.com
Subject: Idea: MNP Compliant from Disney Karavoor



GOVERNMENT OF INDIA
DEPARTMENT OF TELECOMMUNICATIONS
OFFICE OF THE DY. DIRECTOR GENERAL(TELECOM ENFORCEMENT, RESOURCE AND MONITORING) GUJARAT

IST FLOOR, P&T ADMINISTRATIVE BUILDING , KHANPUR, AHMEDABAD – 380 001
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

To,
Nodal Officer,
Idea, Gujarat

The complaint made by Disney Karavoor for MNP Porting out request is here by forwarded for necessary action and compliance to U/ S before 21st Mar 2011

[protected] Forwarded message[protected]
From: Disney Karavoor <[protected]@xcort.com>
Date: Sat, Mar 19, 2011 at 3:14 PM
Subject: RE: Docket Ref No:[protected]REMINDER4)
To: grievance.[protected]@idea.adityabirala.com, Rajesh Dhawan <rajesh.[protected]@idea.adityabirla.com>, appelatte.[protected]@idea.adityabirla.com
Cc: "Customer Care (Gandhinagar)" <[protected]@idea.adityabirla.com>, [protected]@trai.gov.in, [protected]@gmail.com, guj.term.[protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.com, [protected]@hotmail.com, [protected]@rediffmail.com, [protected]@trai.gov.in, 121CARE <121care.[protected]@idea.adityabirla.com>, Nirmal Patel <nirmal.[protected]@idea.adityabirla.com>




[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/19/2011 15:14
To: 'grievance.[protected]@idea.adityabirala.com'; 'Rajesh Dhawan'; 'appelatte.[protected]@idea.adityabirla.com'
Cc: 'Customer Care (Gandhinagar)'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'; '121CARE'; 'Nirmal Patel'
Subject: RE: Docket Ref No:[protected]REMINDER4)



Dear Sir,



Pls. do the needful to issue the NOC…..



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/18/2011 17:42
To: '121CARE'; 'Nirmal Patel'
Cc: 'Rajesh Dhawan'; 'Customer Care (Gandhinagar)'; 'Nirmal Patel'; 'grievance.[protected]@idea.adityabirala.com'; 'appelatte.[protected]@idea.adityabirla.com'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'
Subject: RE: Docket Ref No:[protected]REMINDER4)



Dear Ms. Deepmala Chavan/ Mr. Nirmal,



We had rised new porting request today for our numbers, We hope now you don’t have any type of obligations

with us & we can port out the mentioned numbers to Vodafone



Sr.
No.
Mobile. No
User Name
UPC
SIM Nos.

1
[protected]
Alex Baby
IG732963
[protected]

2
[protected]
Sunil Alex
IG552982
[protected]

3
[protected]
Bhargav Trivedi
IG553591
[protected]

4
[protected]
Geeta Alex
IG888524
[protected]

5
[protected]
E Mathai
IG267463
[protected]

6
[protected]
Hasmukh Parmar
IG966893
[protected]

7
[protected]
Disney B. Karavoor
IG755232
[protected]

8
[protected]
Service Center-FCT
IG257222
[protected]

9
[protected]
Aji Varghese Valavil
IG876685
[protected]




Also you are requested to send us a certificate in your letter head duly signed/sealed by the

authorized signatory clearly saying that there is no contractual obligation, no payment dues,

no objection to port out the numbers.



Pls. note that nobody from IDEA has not responded yet, after collecting the payment.



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/17/2011 19:40
To: '121CARE'
Cc: 'Rajesh Dhawan'; 'Customer Care (Gandhinagar)'; 'Nirmal Patel'; 'grievance.[protected]@idea.adityabirala.com'; 'appelatte.[protected]@idea.adityabirla.com'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'
Subject: RE: Docket Ref No:[protected]REMINDER4)



Dear Ms. Deepmala Chavan,



Your person visited our office today evening & collected the payment.



And we are raising the porting request again, We hope now you don’t have any type of obligations

with us & we can port out the mentioned numbers to Vodafone



Also you are requested to send us a certificate in your letter head duly signed/sealed by the

authorized signatory clearly saying that there is no contractual obligation, no payment dues,

no objection to port out the numbers.



For further reference, pls. find the payment receipt attached…



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: 121CARE [mailto:121care.[protected]@idea.adityabirla.com]
Sent: 03/17/2011 11:36
To: '[protected]@xcort.com'
Cc: Rajesh Dhawan; Customer Care (Gandhinagar); Nirmal Patel; grievance.[protected]@idea.adityabirala.com; appelatte.[protected]@idea.adityabirla.com; [protected]@trai.gov.in; [protected]@gmail.com; guj.term.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@rediffmail.com; [protected]@trai.gov.in
Subject: Docket Ref No:[protected]



Dear Mr. Karavoor,



Thank you for writing to Idea Cellular Ltd.



With reference to your below mentioned e-mail, we wish to inform you that our company representative will visit today with payment receipt.



Kindly note the docket number[protected] for your reference.



For further assistance, mail us at 121care.[protected]@idea.adityabirla.com or dial *147# from your Idea mobile.



We hope we have addressed your concern to your satisfaction.



We value your association with us and assure you of our best services always.



Thanks & Regards,

Deepmala Chavan

Corporate Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - Gujarat

Visit us at: www.ideacellular.com



From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: Wednesday, March 16, 2011 5:26 PM
To: 121CARE
Cc: Rajesh Dhawan; Customer Care (Gandhinagar); Nirmal Patel; grievance.[protected]@idea.adityabirala.com; appelatte.[protected]@idea.adityabirla.com; [protected]@trai.gov.in; [protected]@gmail.com; guj.term.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@rediffmail.com; [protected]@trai.gov.in
Subject: RE: Docket Ref No:[protected]



Dear Ms. Deepmala Chavan,



When we visited My Idea Office, Landmark building,Gotri Road, Vadodara, your person denied

to issue receipt against payment cheque.



So you are requested to send your person along with receipt & certificate for collecting the payment



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: 121CARE [mailto:121care.[protected]@idea.adityabirla.com]
Sent: 03/15/2011 15:32
To: '[protected]@xcort.com'
Cc: Rajesh Dhawan; Customer Care (Gandhinagar); Nirmal Patel; grievance.[protected]@idea.adityabirala.com; appelatte.[protected]@idea.adityabirla.com; [protected]@trai.gov.in; [protected]@gmail.com; guj.term.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@rediffmail.com; [protected]@trai.gov.in
Subject: Docket Ref No:[protected]



Dear Mr. Karavoor,



Thank you for writing to Idea Cellular Ltd.



In continuation to your below e mail, we request you to get in touch with the service operator you wish to join for the port in procedure followed by them along with the Unique Porting Code as request has to be given again due to rejection of first request.



We request you to deposit the payment cheque at your nearest My Idea office.



Kindly note the docket number[protected] for your reference.



For further assistance, mail us at 121care.[protected]@idea.adityabirla.com or dial *147# from your Idea mobile.



We hope we have addressed your concern to your satisfaction.



We value your association with us and assure you of our best services always.



Thanks & Regards,

Deepmala Chavan

Corporate Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - Gujarat

Visit us at: www.ideacellular.com



From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: Monday, March 14, 2011 5:57 PM
To: 121CARE; Nirmal Patel
Cc: Rajesh Dhawan; Customer Care (Gandhinagar); grievance.[protected]@idea.adityabirala.com; appelatte.[protected]@idea.adityabirla.com; [protected]@trai.gov.in; [protected]@gmail.com; guj.term.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@rediffmail.com; [protected]@trai.gov.in
Subject: REMINDER3: Docket Ref No:[protected]
Importance: High



Dear Mr. Nirmal Patel/ Ms..Smita Gupta



Still there is no response/action from your end?



What an IDEA sirji..!!!???





Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/14/2011 10:50
To: 'Nirmal Patel'; '121CARE'
Cc: 'rajesh.[protected]@idea.adityabirla.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirala.com'; 'appelatte.[protected]@idea.adityabirla.com'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'
Subject: REMINDER2: Docket Ref No:[protected]
Importance: High



Dear Mr. Nirmal Patel/ Ms..Smita Gupta,



Still nobody came along with the certificate for collecting the payment?

We hope you’ll send somebody today & co operate with us to port out the mentioned numbers to Vodafone



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], +91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/12/2011 18:25
To: 'Nirmal Patel'
Cc: 'rajesh.[protected]@idea.adityabirla.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirala.com'; 'appelatte.[protected]@idea.adityabirla.com'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'
Subject: FW: REMINDER: Docket Ref No:[protected]



Dear Mr. Nirmal Patel/ Ms..Smita Gupta,



Now you Pls. send your person along with a certificate in your letter head duly signed/sealed by the

authorized signatory clearly saying that there is no contractual obligation, no payment dues,

no objection to port out the numbers & collect the payment for the month of Feb-2011 is ready with

our account department & co operate with us to port out the mentioned numbers to Vodafone



For further reference scanned copy of cheque attached…



Msg. for Account Department,

Dear Mehul,



Pls. release the payment to IDEA against the certificate



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Nirmal Patel [mailto:nirmal.[protected]@idea.adityabirla.com]
Sent: 03/12/2011 16:54
To: [protected]@xcort.com
Cc: Rajesh Dhawan
Subject: RE: REMINDER: Docket Ref No:[protected]



PMB 199 PLANS

DONE





Regards,

Smita Gupta








[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: Saturday, March 12, 2011 3:42 PM
To: 121CARE
Cc: Customer Care (Gandhinagar); grievance.[protected]@idea.adityabirala.com; Nirmal Patel; appelatte.[protected]@idea.adityabirla.com; Rajesh Dhawan; [protected]@trai.gov.in; [protected]@gmail.com; guj.term.[protected]@gmail.com; [protected]@gmail.com; [protected]@gmail.com; [protected]@hotmail.com; [protected]@rediffmail.com; [protected]@trai.gov.in
Subject: FW: REMINDER: Docket Ref No:[protected]



Dear Ms. Deepmala Chavan,



Is the bill plan changed to PMB199.? Pls. update the status….





Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/11/2011 19:43
To: '121CARE'
Cc: '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirala.com'; 'Nirmal Patel'; 'appelatte.[protected]@idea.adityabirla.com'; 'rajesh.[protected]@idea.adityabirla.com'; '[protected]@trai.gov.in'; '[protected]@gmail.com'; 'guj.term.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@hotmail.com'; '[protected]@rediffmail.com'; '[protected]@trai.gov.in'
Subject: RE: REMINDER: Docket Ref No:[protected]



Dear Ms. Deepmala Chavan,



Your Mr.Nirmal Patel (Asst. Manager-SD corporate accounts) came to our office

& as per the discussion with him & as per the earlier mail from 121, it is suggested

to change the current CUG plan to retail plan & then raise the porting request again,

So Pls. change the bill plan for all mobile numbers under our active Account ID 8.10263589 to PMB199.



Sr.
No.
Mo. No
User Name
SIM Nos.

1
[protected]
Alex Baby
[protected]

2
[protected]
Sunil Alex
[protected]

3
[protected]
Bhargav Trivedi
[protected]

4
[protected]
Geeta Alex
[protected]

5
[protected]
E Mathai
[protected]

6
[protected]
Hasmukh Parmar
[protected]

7
[protected]
Disney Karavoor
[protected]

8
[protected]
Service Center
[protected]




The below number is in individual number under Xcort CUG Plan, your requested

Clarify that what is the contractual obligation for an individual number which is not under

Corporate billing. Pls. change the bill plan for this number also to PMB199.



9
[protected]
Sunil Alex
[protected]




You are requested to revert with plan change at the earliest & send your person along

with the certificate for collecting the payment & co operate with us to port out the

mentioned numbers to Vodafone.





Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: 121CARE [mailto:121care.[protected]@idea.adityabirla.com]
Sent: 03/11/2011 14:57
To: '[protected]@xcort.com'
Cc: Customer Care (Gandhinagar); 'grievance.[protected]@idea.adityabirala.com'; Nirmal Patel; 'appelatte.[protected]@idea.adityabirla.com'; '[protected]@yahoo.co.in'; Rajesh Dhawan; '[protected]@trai.gov.in'; '[protected]@xcort.com'; '[protected]@xcort.com'
Subject: REMINDER: Docket Ref No:[protected]



Dear Mr. Karavoor,



Thank you for writing to Idea Cellular Ltd.



In continuation to your below e mail, we wish to inform you that our company representative Mr. Nirmal Patel will contact you for further assistance.



Kindly note the docket number[protected] for your reference.



For further assistance, mail us at 121care.[protected]@idea.adityabirla.com or dial *147# from your Idea mobile.



We hope we have addressed your concern to your satisfaction.



We value your association with us and assure you of our best services always.



Thanks & Regards,

Deepmala Chavan

Corporate Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - Gujarat

Visit us at: www.ideacellular.com





From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: Friday, March 11, 2011 2:36 PM
To: Nirmal Patel; 121CARE
Cc: Customer Care (Gandhinagar); grievance.[protected]@idea.adityabirala.com; appelatte.[protected]@idea.adityabirla.com; [protected]@yahoo.co.in; Rajesh Dhawan; [protected]@trai.gov.in; [protected]@xcort.com; [protected]@xcort.com
Subject: REMINDER: Docket Ref No:[protected]



Hi,



Still no proper response/action from your end?

No body come to our office to collect the payment?



Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: 03/10/2011 19:53
To: '121CARE'
Cc: 'Nirmal Patel'; 'appelatte.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirala.com'
Subject: RE: Docket Ref No:[protected]



Dear Deepmala,



First of all you are requested the clarify the details of Contractual Obligations you are having with us.

Pls. note that your corporate account Manager committed us that the earlier porting request was rejected due to

Nonpayment of the out standing amount for the numbers transferred to Simtech which is not under our liability &

We made the payment for the from our account & collected/surrendered all the FCT instruments to IDEA

After that he had given us the no due Certificate & said that NOC has been directly forwarded to the concerned

Clearing house/ there no contractual obligations & now porting request can be send. Accordingly we had made the

porting request again. But IDEA Cellular Ltd, cheated us & rejected the request again by saying the reason

“contractual obligation”.



Payment our active Account ID 8.10263589 for the month of Feb-2011 is ready with our account department.

But will hand over the payment to your person only after getting a certificate in your letter head duly

signed/sealed by the authorized signatory clearly saying that there is no contractual obligation,

no payment dues, no objection to port out the numbers & So you are requested to send your person along

with the certificate & co operate with us to port out the mentioned numbers to Vodafone..





Thanks & Regards,







Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com


[protected][protected][protected][protected]

From: 121CARE [mailto:121care.[protected]@idea.adityabirla.com]
Sent: 03/10/2011 17:32
To: '[protected]@xcort.com'
Cc: Nirmal Patel; appelatte.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirala.com
Subject: Docket Ref No:[protected]



Dear Mr. Karavoor,



Thank you for writing to Idea Cellular Ltd.



This has reference to your e mail regarding port out concern for the Idea mobile numbers.



We wish to inform you that currently the numbers are activated under Corporate Plan. Hence, we request you to visit your nearest My Idea office to change your current CUG plan to retail plan.



Please be informed that after successful migration of bill plan to retail plan you can give the port out request once again.



We request you to get in touch with the service operator you wish to join for the port in procedure followed by them along with the Unique Porting Code as request has to be given again due to rejection of first request due to contractual obligation.



We further request you to keep ready the payment cheque as our company representative will visit to collect the same.



Kindly note the docket number[protected] for your reference.



For further assistance, mail us at 121care.[protected]@idea.adityabirla.com or dial *147# from your Idea mobile.



We hope we have addressed your concern to your satisfaction.



We value your association with us and assure you of our best services always.



Thanks & Regards,

Deepmala Chavan

Corporate Service Desk


[protected][protected][protected][protected]

Idea Cellular Limited - Gujarat

Visit us at: www.ideacellular.com



From: Disney Karavoor [mailto:[protected]@xcort.com]
Sent: Wednesday, March 09, 2011 4:23 PM
To: grievance.[protected]@idea.adityabirala.com
Cc: Nirmal Patel; 121CARE; appelatte.[protected]@idea.adityabirla.com
Subject: requested to issue the NOC for porting to the concerned & co operate



Dear Sir /Madam,



We would like to inform you that We are having below mention Mobile numbers of IDEA

connection, due to low coverage connectivity issues at our working site –HAZIRA and

RIL-JAMNAGAR, we would like to port out those numbers from idea to Vodafone.



Sr.
No.
Mo. No
User Name
UPC
SIM Nos.

1
[protected]
HO - FCT
Vodafone
Migration

2
[protected]
Alex Baby
IG919977
[protected]

3
[protected]
Sunil Alex
IG367617
[protected]

4
[protected]
Bhargav Trivedi
IG298873
[protected]

5
[protected]
Geeta Alex
IG126181
[protected]

6
[protected]
E Mathai
IG257442
[protected]

7
[protected]
Hasmukh Parmar
IG367165
[protected]

8
[protected]
Disney Karavoor
IG545497
[protected]

9
[protected]
Service Center-FCT
IG473843
[protected]

10
[protected]
Aji Valavil
IG837782
[protected]










We have already cleared the outstanding bills and handed over all FCT instruments to Nirmal Patel of Idea.

& IDEA has issued us the No due Certificate for the same.



Pls. note that We have already applied twice to port out our nos.,but the same was rejected by IDEA again,

by saying the reason “CONTRACTUAL OBLIGATION”. So you are requested to clarify the matter, and

issue NOC to Vodafone.



Also you are requested to send your person along with a certificate in your letter head duly

signed/sealed by the authorized signatory clearly saying that there is no contractual obligation,

no payment dues, no objection to port out the numbers & collect the payment of our active

Account ID 8.10263589 for the month of Feb-2011& co operate with us to port out the above

mentioned numbers to Vodafone..





For further reference Pls. find the copies of



(a) No due certificate issued by IDEA for earlier outstanding payments.

(b) last mail communication with Mr. Nirmal Patel

(c) Scanned copy of cheque.



Note : As per the terms agreed with us IDEA is not supposed to activate any service in the company name, without written

OR mail instruction from the key person or their authorized representative, but IDEA has violated this clause.



Ie; (1) activated caller tunes & GPRS in many of the numbers.







Thanks & Regards,





Disney Karavoor

Xcort Micro Systems

S-5, Rachana, Residancy, Opp. Akota Stadium,

Nr. Akota Athithi Gruh, B.P.C. Road,

Vadodara-390020, Gujarat, India.

Tel : +[protected], FCT :+91-[protected],

Mob:+91-[protected], E-Mail : [protected]@xcort.com

Dear Idea Team,

I am having a corporate postpaid IDEA connection of your esteem organization.
My number is +91 [protected].
But sorry to say you guys instead of several reminders still my problem of no outgoing calls during roaming keep on persisting.
As i am holding a reputive position in my organization, so its really a big threat for my business.
So guys this is my final & last reminder, better to say warning to get resolve the issue.


After 24 hours we are going to discontinue all of yours Idea connection from our organization with Black listed remark for future 5 years.

Thanks & Regards
Satish. shirke
Delta Power Solutions
Gurgaon

Hi,

I, Partha Pratim Mallik, would like to inform you that my number, has been ported out to Aircel, without my consent and the current owner claims to be Mr. Ravi. I do not know him at all, apart from the fact that he claims to be the rightful owner of the number. Incidentally, I have been using this number since 2006, as evident from the following details:

Customer Name: Partha Pratim Mallik
Number Activation Date: 07/12/2006
Mobile No: [protected]

I understand that to port a number to a new network provider, one has to send an sms, PORTOUT to 1900, from his own number. Consequently, a UPC code is generated, which has to be submitted to the new connection provider, that one wishes to switch to. Additionally, the number cannot to be ported to another network service provider if there is an outstanding (billed/unbilled) pending with the current service provider. Also, a change in the ownership of the number requires suitable documents from both the original and the prospective owners.

Surprisingly, neither have I sent any such sms, nor have I shown any interest to port my number. To add to my confusion, a stranger is using this number without any substantial document submission from my end. I still have a pending unbilled amount of 1308.01 in my account.

Before I seek your assistance, it would not be out of place here to inform you that I have already spoken to the Idea customer care time and again, for some solution or logical explanation, which was completely futile. Exhausted I now write to you. My consecutive mails and calls to the IDEA Nodal Officer, Ms. Padmavathi, has also yielded no result.

I have had to suffer losses both on the personal and professional front, since this number has been used by me for the past 6 years and is as good as a part of my identity.

The following is the latest response received on Sat, Mar 12, 2011 at 6:00 PM:

Dear Mr.Pratim,
Greetings from Idea cellular, A.P.
We regret the inordinate delay in replying to your mail.
This is to inform you that, we have taken note of your concern with regard to port out your idea number [protected] with out your consent.
We request you to allow us some time as we are investigating upon the same with Aircel and will update you upon the status within 5 working days.
Thanks & Regards,
Bhavani G
Nodal Officers Desk

I now turn to the Indian Consumer Complaints Forum for support and reprieve from this problem.

Looking forward to an early and positive response.

The following are the complaint mails exchanged between us and no action taken by the below mention company.....



Sir/Madam,
Sub: Letter of Loss incurred submitted but no response
from IDEA cellular


Ref: 1) Mobile no. [protected].
2) Service Request no.[protected].
3) "Letter of Loss was submitted on Grievance karnataka's(Nodal Office) request.


With reference to the above, I would like to bring to your kind notice that as per request of Grievance karnataka, I have submitted Letter of Loss to your Idea outlet- " Eshwar Telelinks" on[protected], whose acknowledge cum service number is[protected]. I have also mailed the copy of the letter as attachment through e mail.

Having said that, I have not received any reply whatsoever from your end relating to said complaint. I hope, on reading this mail, reply from your end will be made at the earliest and also justices in the form of compensation would be made.

Kindly, do the needful in this matter at earliest and obilge,
Regards,
Kamal Kumar
M- [protected]









--- On Sat, 22/1/11, S, Kamal Kumar <kamal-kumar.[protected]@capgemini.com> wrote:


From: S, Kamal Kumar <kamal-kumar.[protected]@capgemini.com>
Subject: RE: Idea Response
To: "Grievance Karnataka" <grievance.[protected]@idea.adityabirla.com>
Cc: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Saturday, 22 January, 2011, 4:10 AM


Hi Team,

It has been a very long time that I have been waiting for your reply.

As I have not got any reply in spite of sending a follow up mail also I thought of completing the final procedure which you requested in few days back that is to submit the “Letter of Loss incurred” in any Idea outlet.

However I have submitted the letter on 17-Jan-2011 in “Eshwar Telelinks” in Hanumanth Nagar as a acknowledgement they have provided me the Service Request No. and that is “[protected]”.

I thought I will be getting any kind of reply for the submission of letter but even after waiting for the 3-4 working days I have not received any kind of reply from your kind.

Please note I will be waiting for the reply of this mail till 25-Jan-2011 that is as per acknowledgement mail 3 working days and if I am not getting any kind of response from your end then I need to take some kind of legal action.

Please do let me know the status of Service Request No.[protected].

And do not hesitate to get back to me if you any kind of question.

Hope for the quick reply from your end.

Many Thanks in Advance.





Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: S, Kamal Kumar
Sent: Friday, January 07, 2011 3:15 AM
To: 'Grievance Karnataka'
Cc: '[protected]@yahoo.co.in'
Subject: RE: Idea Response



Hi Team,



This is my last and final follow up mail.



If I am not getting any kind of response for this mail then I think I need to take some legal action.



Hope for the quick reply from your end do revert if you need any kind of assistance from my end.



Thank you.



Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: S, Kamal Kumar
Sent: Tuesday, January 04, 2011 2:03 AM
To: 'Grievance Karnataka'
Cc: '[protected]@yahoo.co.in'
Subject: RE: Idea Response



Hi Team,



2nd follow up mail.



As per your acknowledgement mail I would have got a reply for my mail within 3 working days.



Kindly do the needful.



Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: S, Kamal Kumar
Sent: Monday, December 27, 2010 8:07 PM
To: 'Grievance Karnataka'
Cc: '[protected]@yahoo.co.in'
Subject: RE: Idea Response



Hi Rekha,



Please follow up on the below mail



Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: S, Kamal Kumar
Sent: Tuesday, December 21, 2010 8:35 PM
To: 'Grievance Karnataka'
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response



Ms Rekha,



Please find the attachment, as I missed in my previous mail.



Sorry for the inconvenience provided to you.



Please reply ASAP.



Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Tuesday, December 21, 2010 7:13 PM
To: S, Kamal Kumar
Subject: RE: Idea Response



Dear Mr. Kamal Kumar,



Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.



Mr. Kamal Kumar, with reference to your mail, we wish to inform you that, we have not received any attachment.



Request you to kindly revert back for further clarification if any.



It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.



Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Saturday, December 18, 2010 2:17 AM
To: Grievance Karnataka
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response


Ms Rekha,



Please find the attachment of Letter as per your request.



I was not able to submit in the idea outlet because today it was closed for some system issue.



Please do the needful and revert for further clarification.



Many thanks in Advance.



Regards,

Kamal Kumar

Concurrent Audit , Bangalore
Capgemini India
www.in.capgemini.com
People matter, results count.










From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Sunday, November 14, 2010 3:48 PM
To: S, Kamal Kumar
Cc: [protected]@yahoo.co.in
Subject: Idea Response



Dear Mr. Kamal Kumar,



Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.



Mr. Kamal Kumar, with reference to your mail, we take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.





Request you to kindly revert back for further clarification if any.



It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.





Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Wednesday, November 10, 2010 10:10 PM
To: Grievance Karnataka
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response


Dear Ms Rekha,

Thanks for giving me the information.

However I am going out of station for few days for Business purpose.

I will submit the letter as soon as I am back and do let you know.

Thank you in Advance.



Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Tuesday, November 09, 2010 2:11 PM
To: S, Kamal Kumar
Cc: [protected]@yahoo.co.in
Subject: Idea Response



Dear Mr. Kamal Kumar,

Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.



Mr. Kamal Kumar, with reference to your mail, we request to kindly mention what is loss incurred and submit in nearest Idea point.



Request you to kindly revert back for further clarification if any.



It is always our endeavor to give quality service to our Customers and we shall ensure we achieve the same. We look forward to your esteemed suggestion and feedback to enable us to live up to your expectation.





Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Monday, November 08, 2010 10:09 PM
To: Grievance Karnataka
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response


Dear Rekha,

Thanks for replying to my mail.

With reference to your reply do let me know what are the details you want in letter and also do let me know where I have to submit the letter.

Thanks in Advance.



Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Thursday, November 04, 2010 5:48 PM
To: S, Kamal Kumar
Cc: [protected]@yahoo.co.in
Subject: Idea Response



Dear Mr. Kamal Kumar,

Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.

Mr. Kamal Kumar, with reference to your mail, further to our discussion, for compensation we request you to kindly sent written letter for us to check and do the needful



Request you to kindly revert back for further clarification if any.



Our relationship with you has always been a matter of great asset for us and we will do everything possible to strengthen it. We look forward for your esteemed support and feedback that would help us gives the best. We take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.



Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Friday, October 29, 2010 12:56 AM
To: Grievance Karnataka
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response
Importance: High


Hi Team,

As per your acknowledgement mail I should get a reply, with in 3 working days.

But today I think it has been more than a weak but I have not got any kind of reply from your end.

Please follow up on the below mail.

Hope for the quick reply from your end.

Thanks.



Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: S, Kamal Kumar
Sent: Tuesday, October 19, 2010 10:35 PM
To: 'Grievance Karnataka'
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response



Dear Ms Rekha,

Thank you for taking the time and replying for my mail.

At the same time just let me know what about the loss incurred by me because of your executive.

Hope for the quick reply.





Best Regards,



Kamal Kumar.s





From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Monday, October 18, 2010 2:03 PM
To: S, Kamal Kumar
Cc: [protected]@yahoo.co.in
Subject: Idea Response



Dear Mr. Kamal Kumar,

Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.

Mr. Kamal Kumar, with reference to your mail, we sincerely regret the inconvenience caused to you. We hope document issues have been addressed. And also we have given the feed to the executive as per your request.

Request you to kindly revert back for further clarification if any.



Our relationship with you has always been a matter of great asset for us and we will do everything possible to strengthen it. We look forward for your esteemed support and feedback that would help us gives the best. We take this opportunity to thank you for being our esteemed customer and solicit your continued patronage. We welcome your feedback and suggestions which would go a long way in helping us enhance our services.



Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Wednesday, October 13, 2010 11:33 PM
To: Grievance Karnataka
Cc: [protected]@yahoo.co.in
Subject: RE: Idea Response


Hi Team,

As per your acknowledgement mail.

You guys will reply for any mail with in 3 working days, However I have mailed you on 04-Oct-2010 and today its 13-Oct-10 but still I have not got any kind of reply from your end.

As per my calculation it has been more than 3 working days, please do let me know is I am correct or not.

Please find the acknowledgement mail for your reference.

Please follow up and hope for the quick reply from your end.





Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: S, Kamal Kumar
Sent: Monday, October 04, 2010 11:58 PM
To: 'Grievance Karnataka'
Subject: RE: Idea Response



Dear Sir,

Thanks you for providing me the Tariff Plan information.

However you have given me the only 2nd part information, request you to reply me with the 1st part of information.

Below is the 1st part of information waiting for your reply.

“But as of know I have been the only person who has faced the issue but what about that person because of whom I have faced this issue.

Please reply to my mails and do let me know why any of my mail has not been responded for which I have asked for reason.

And, Why? Mr Syed has called me and also mailed me to submit the document once again on 09/25/2010, the one which I have already submitted.

If he has done his work properly as per the procedure my connection would have got activated on the same day because of him it was got delayed to two more days it got activated on 09/27/2010”.

Hope for the quick reply.





Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Saturday, October 02, 2010 2:45 PM
To: S, Kamal Kumar
Subject: Idea Response



Dear Mr. Kamal Kumar,



Reference: [protected]



Warm greetings from Idea Karnataka and thank you for writing to us.



Mr. Kamal Kumar, with reference to your mail and as per your please find the above attached tariff detail of mentioned mobile number.

Request you to kindly revert back for further clarification if any.



It has always been our constant endeavor to provide best of services to our valued subscribers.



Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Mr. Syed

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more


[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Saturday, October 02, 2010 1:57 AM
To: Grievance Karnataka
Cc: kamal kumar
Subject: RE: Idea Response



Dear Rekha,

Thanks for doing the need full.

But as of know I have been the only person who has faced the issue but what about that person because of whom I have faced this issue.

Please reply to my mails and do let me know why any of my mail has not been responded for which I have asked for reason.

And, Why? Mr Syed has called me and also mailed me to submit the document once again on 09/25/2010, the one which I have already submitted.

If he has done his work properly as per the procedure my connection would have got activated on the same day because of him it was got delayed to two more days it got activated on 09/27/2010.

Finally I want to know the about the Tariff of my number [protected].(Like monthly rental, Call charges etc….).

Request you to provide me all the details.

Hope for the quick reply from your end.





Best Regards,



Kamal Kumar.s

_________________________________________________

Capgemini Business Services( India) Limited

Concurrent Audit | Business Process Outsourcing

Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies




From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Thursday, September 30, 2010 9:39 AM
To: kamal kumar
Cc: S, Kamal Kumar
Subject: Idea Response



Dear Mr. Kamal Kumar,





Reference: [protected]





Warm greetings from Idea Karnataka and thank you for writing to us.





Mr. Kamal Kumar, with reference to your mail, we sincerely regret the inconvenience caused to you. We wish to inform you that, outgoing and incoming services have been reactivated on your account.

Request you to kindly revert back for further clarification if any.



It has always been our constant endeavor to provide best of services to our valued subscribers.



Should you have any further queries, do get in touch with our customer care on [protected] or you could mail us on ccare.[protected]@idea.adityabirla.com or visit www.ideacellular.com so that your query can be dealt with promptly.




Thanking you,

Warm regards,

Ms. Rekha D

Nodal Officer

Idea - Karnataka



Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!






[protected][protected][protected][protected]

From: kamal kumar [mailto:[protected]@yahoo.co.in]
Sent: Saturday, September 25, 2010 6:59 PM
To: Grievance Karnataka
Cc: Kamal Kumar
Subject: Deactivation of Connection; M:[protected]



Madam,
I would like to bring to kind notice that as per your requirement, I have already submitted the Driving License and Gas Connection Document for identify proof and address proof respectively to your Sales Executive in person.
On further request raised by you, I have also forwarded you the scanned copy of the Rental agreement to the aforesaid mailing address.
According to me, the documents are sufficient valid documents for re-activating my connection which was disconnected wrongly by you.
While obtaining a prepaid connection, I submitted valid address proof and identification Proof, based on which you have activated my connection. Now on converting this connection from prepaid to postpaid, you are again said us to submit the address proof and I.D proof for your verification, which was duly comply by me.
After few Days, my connection was deactivated without any proper intimation, in writing for stating the reasons for deactivation.
Now on fulfilling all your demand relating to the documents, my idea number is still deactivated which is causing a great inconvenience to me.
On[protected], your customer care cell called me to resubmit the Identification proof which I have already submitted in the form of Driving License. This is really causing a great inconvenience/harassment.
I expect a response to this mail to the following Email ID....
[protected]@yahoo.co.in
and
kamal-kumar.[protected]@capgemini.com
It's being a great experience for me to have this connection and hope to enjoy the same.
Kindly, do the needful for reactivating the connection at the earliest and oblige.

Best Regards

Kamla Kumar S
M: [protected]



Dear Ms. Preeti,



Please find the attached mail of Rental Agreement Scanned and send to you as per your advice.



I think the Issue has not yet been resolved, it will get resolved once you activate my number and also please let me know that who is the responsible person for my barred of Incoming and Outgoing calls.



As per your executive Mr Jayaramu I have submitted all the documents he wanted to activate.



He asked me the below documents:-



1. Two Sets of Passport size photo.

2. ID Proof and

3. Address Proof.



Photo and ID Proof was ok but as a Address proof I had only Gas bill and I confirmed with him and he said it is ok he can take it as a supporting document.



But two days later when I got a message as my Outgoing call is going to get barred at that time itself I called him and asked what is the matter, why it is going to get barred he told me that his executive has lost my Address proof that’s why He requested to me that once again I need to scan and send it to his mail ID and immediately I did it.



Next day morning he called me and said that he is sending his executive as he needed a hard copy with my siganature I did that one too and I confirmed with him that when my outgoing call will be activated he said with in 24 hours.



But after 24 hours when I checked it was not activated and I called him but he dint picked up my call, After some time I called him from different number he picked and said some story and when I asked him when it is going to get activated he said I need to write a letter, scan and send it to him and even that I did, but it was all no use.



Finally, as he was not answering to my call I wrote a mail to him but he dint replied for my mail also.



Please let me know in the above scenario what was my mistake so that you barred my Incoming and Outgoing for which I have suffered a lot.



In any case I don’t wanted my number to get de-activated as it is my business number and it wouldn’t have been if your executive have communicated to me properly.



Please do let me know the reason and also please please activate my number ASAP.



Hope for your quick reply ASAP.



Do revert for any kind of further information from my end.







Best Regards,

Kamal Kumar.s



From: Grievance Karnataka [mailto:grievance.[protected]@idea.adityabirla.com]
Sent: Friday, September 24, 2010 12:21 PM
To: S, Kamal Kumar
Subject: Idea Response



Dear Mr. Kamal,





Reference: [protected].



Warm greetings from Idea Karnataka and thank you for writing to us.





Mr. Kamal, with reference to your mail, further to our telecon, we hope the issue has been addressed. Request you to kindly write back to us for more clarifications, if any.

We request you to kindly submit address proof for us to check and activate the number.





It has always been our constant endeavor to provide best of services to our valued subscribers.





Thanking you,

Warm regards,

Ms. Preeti

Nodal Officer

Idea - Karnataka


Now, enjoy easy accessibility! Dial *121# from your Idea Mobile Number anytime and get access to a wide range of information including your billing details, new tariff benefits and offers and more!







[protected][protected][protected][protected]

From: S, Kamal Kumar [mailto:kamal-kumar.[protected]@capgemini.com]
Sent: Wednesday, September 22, 2010 9:26 PM
To: Grievance Karnataka
Cc: Customer Care Karnataka
Subject: RE: Barred of Outgoinig Calls.



Hi Nagalaxmi,



Even today the below issue has not yet resolved.



Kindly help to resolve the below issue ASAP.



I request you to at least activate my incoming call immediately as I am facing a lot of issue, nobody is able to contact me for any kind o[censored]rgent matter and already I have suffered a lot as my both Incoming and Outgoing calls are barred.



Please Help do the needful ASAP.



Best Regards,



Kamal Kumar.s

_________________________________________________
Capgemini Business Services( India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies





From: S, Kamal Kumar
Sent: Tuesday, September 21, 2010 11:26 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Cc: Customer Care Karnataka
Subject: Barred of Outgoinig Calls.



Hi Nagalaxmi,



Can you help me to solve the below issue.



As the below person is not at all responding to my mails nor attending the calls of mine.



I have migrated my number from pre paid plan to post paid plan.



Activation of post paid plan was successful but after two days my outgoing calls has been barred.



When I asked him the reason he said that his executive has written my previous address instead of current address and he requested to scan and re-send him a current address proof as a supporting doc I have scanned my current Address gas bill and sent to him.



Next day he called me and said he need a hard copy as verification team is not agreeing with the soft copy, I said ok and he sent his executive and I have submitted him the hard copy with my signature.



I have scanned and the address proof and sent him on 16-sep-2010.



And I have submitted a hard copy to his executive on 17-sep-2010.



But till know my outgoing has not got activated but with addition to that, on 21-Sep-10 my incoming call also got deactivated without any information to me and know I have the sim which is of no use and I am not getting any kind of responses from your executive.



When I am calling to your customer care executive they are not ready to register a complaint and neither they are giving any kind of request number, they are just saying that contact with that concerned person and that person is not at all picking the call of mine nor responding to my mail.



Please help and activate my outgoing and Incoming call as soon as possible I am very much need of it and I am suffering as my outgoing and incoming calls are deactivated.



Please do the need full and get back to me if you need any kind of further assistance from end.



My details as below for your reference:-



My mobile number is [protected].



My temporary number is [protected].



Below are the list of documents I have submitted to your executive are,



1. Two set of passport size photo.

2. Xerox copy of Driving license as ID proof and

3. Gas bill as current Address proof.



Please let me know the reason in spite of submitting all the documents requested as per your executive, Why? My Incoming and Outgoing call has been barred.



Below are the details of concerned person to whom I have contact for the help but it was of no use.



1. Jayaramu – [protected].

2. Pushpa – [protected].



Pushpa was the first person who has called me and approached me to take a post paid connection.



Jayaramu is the Pushpa’s with whom assurance I have taken the post paid connection.



And know Iam depending on you, please give me some good result.



Hope for the quick reply from your end.



Thank you.







Best Regards,



Kamal Kumar.s





From: S, Kamal Kumar
Sent: Monday, September 20, 2010 10:42 PM
To: 'jayaramu.[protected]@rediffmail.com'
Subject: Barred of Outgoinig Calls.



Hi Jayaramu,



May I know the reason why my out going call facility has not yet been activated in spite of submitting all the documents to you as per your advice.



My out going call facility has been barred on 16.09.2010 and the same day in the evening itself I have scanned my new Address proof and send it to your mail ID as per your request.



The very next day in the morning you called me and told that you need a hard copy, and you send your executive to my residential address and I have submitted the hard copy to him, when I confirmed with him and with your customer care executive as per them it should get activated with in 24 hours and today it has been more than 96 hours and still it has not been activated.



Please do let me know the reason behind this????...



Please note I am facing lots of issues with out outgoing calls



Hope for the quick reply from your end and also do let me know is this kind of issues are on going to your company.



And also I would like to know you that I have experienced a very poor quality of service from your company



Best Regards,



Kamal Kumar.s

_________________________________________________
Capgemini Business Services( India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________
Together. Free your energies





From: S, Kamal Kumar
Sent: Thursday, September 16, 2010 8:34 PM
To: 'jayaramu.[protected]@rediffmail.com'
Subject: Attached Image



Hi Jayaramu,



Please find the Scanned Attachment(JPG format) of Address Proof as per your request.



Please reactive the Outgoing calls immediately.



Please revert for further more assistance from my end.



Please find the below screen shot of Address Proof for your reference in any case you are unable to open the attachment.



Below encircled in the Red color is my present residing address.



Please Note:- I have submitted all my documents to your executive at the time of activation and this has occur due to your internal miss-communication.



Please do let me know is any of the other documents has been missed from your end or I need to submit, as in future I don’t want any of the issue(Like barred of Incoming or Out going calls) because it create lot of problem to me.



Hope for the good service from your end.



Thank you in Advance.






Best Regards,



Kamal Kumar.s

_________________________________________________
Capgemini Business Services( India) Limited
Concurrent Audit | Business Process Outsourcing
Brigade Tech. Park, Block 'B',6th Floor,Whitefield,Blr- 560 066
_________________________________________________


Kindly do the needful in this matter at the earliest and oblige.

on behalf of Rakesh Kumar,
Kamal Kumar S

(M- [protected])

Dear Team,

Today morning i have done online recharge through my corporatin bank wherein my amount have been deducted in my corporation account but the recharge amount is not credited to my idea number. the reference no. is[protected] (the amount was 30/- rs. )...
Same thing other time also i have recharged but still i dint got the recharge amount & the other reference is[protected]. So two time 30/- Rs. i had done...

Two time i had done the transactions but i have not got please look into this issue as soon as possible...

My mail id is [protected]@gmail.com

Regards...
Shankar...

Hi,

I had activated my DND registry to prevent any unsolicited msgs and calls to my number wasy back in july 2009. for 2 yrs there were no problems when all of a sudden i started gettin a deluge of msgs starting january 2011. The biggest culprit of crime was Idea itself with its numerous recharge options. Other offenders were batrasclinic, real estate ads, job sites n wot not.

all these happened inspite of me being registered in DND.

I called the customer service and was told that i was actually not registered for DND as per their records and that i have to re-register again. Even though i asked them to atleast stop Idea recharge msgs, they said for that too i have to wait for 45 days. I made numerous calls to the customer care, asked for senior personnel to talk to regarding my calls, but iwas always kept on hold and eventually put down. to add to the insult, each time my calls to the customer care got over, i woud get atleast 7-10 msgs immediately.

having no choice, I still registered for DND again on 23rd january 2011, and called repeatedly to know the status of the complaint. After 45 days, when the msgs still did not stop, i was told that my DND request will be re inititated on 16th march 2011 and will be reactivate after 3 more weeks. ie 8th april, 2011.

All this while i continue to receive odd msgs from numerous advertisers, who are surely payin Idea for it, at my expense.

This is gross injustice on part of Idea which has:
1. shown negligence on their part to ask me to re register for DND again, inspite of it being registered in 2009.
2. sending the max possible spam msgs themsleves
3. promising stoppage of msgs by 45 days, and still asking me to wait for another 3 weeks.

This is not the only complaint i have with idea. There were times my ppl were not able to send msgs to me, nor wud my calls get connected the first time(esp STD, one had to call me twice atleast), also was fraudulently led to pay 500 rs for conversion to postpaid plan by some fraudster using Idea docs. But Idea only provided lip service and took no action to prevent other consumers like me who were being duped.

I am extremely disappointed with Idea, its service, its customer call centre attitude and will be droping its service as soon as possible. The only reason of not shifting all this while was I was waiting for MNP. I also vow never to use Idea again and will appeal to others not to use as well. Idea should learn that customer service ideals shudnt be restricted to TV ads alone. Hope AB n Kapil Dev read this before making claims on behalf of Idea.

Wot a bad Idea, truly.

1) I have not subscibed any type of valu added pack like cricket pack but in my prepaid connection.[protected] . idea service provider has automatically activate such pack. without my instuction & my knowledge.& daily cut RS.5 from my main balance.


2)same like above i had activate gprs pack rs 14.for 3days /&500mb free .again idea has deducted my main balance on 19 /03/2011 time 21.33.08 .for useing of gprs. for which ihad already activate my gprs pack & i already paid for the scheme.after that idea deducted my main balance.

3) there is no meaning for idea 198 compliant no. because you can not even lodge your compliants.


4) & also no meaning for idea 12345 help line but one thing is definately say that you waiste your money & time by calling 12345 customer care because they charge RS.

Idea Mobile - [protected] (Prepaid Customer - Outgoing Barred) - From 10th March 2011.

Reason: Identity proof - Not submitted (Govt new regulation). Got SMS alerts as well.
Note: I took this connection in 2007 after submitting all the required proof & this connection was active for approx 4 years.

I am always ready to submit the required proofs (soft copy / hard copy), but need an assurance that again resubmissions of proof will not be repeatedly asked by Idea next time for this connection - [protected].
If this is repeated next time - Idea needs to show me the proofs that I had submitted earlier (during taking the connection & also resubmissions done hence forth) & a valid reason - why those proofs are not accepted?

1. Idea has to keep the customer documents safe, rather than requesting for the same again after 3-4 years time o[censored]sage.

2. If this is govt new rule this has to be applicable for other service provider’s as well.
I have other connections taken for spouse & parents (Airtel, Reliance, Videocon etc) which does not ask for such resubmission of proof.

3. Idea nearest showroom / retail shop should accept the proof & activate the connection immediately, rather than communicating to customers that the connection will be activated after 72 hours.

Spoke to customer care executives on Thursday, March 17, 2011.
Kerala Circle
Idea Cellular Limited
2nd Floor, Mercy Estate,
Ravipuram, Cochin, Kerala - 682015
Ph:[protected]Postpaid);[protected]Prepaid)
Fax:[protected]
Email: ccare.[protected]@idea.adityabirla.com
I submitted the softcopy of the proof via email to ccare.[protected]@idea.adityabirla.com on Thursday, March 17, 2011 6:38:27 PM - Outgoing Calls Still not activated.
Went to Submit the hardcopy on Friday March 18, 2011 - Idea Showroom, Manappurath Building, Padamugal Junction, Kakkanad - 682 021. Hardcopy not accepted, Reason - Hardcopy needs to be submitted @ head office - Mercy Estate, Ravipuram, Cochin.
Are all hardcopy of the proofs in Kerala circle submitted in Mercy Estate, Ravipuram, Cochin, in that case a person in Thiruvanathapuram / Palakkad also should submit the proof is Mercy Estate, Ravipuram, Cochin. Is that so?

Spoke to customercare executives again on Friday March 18, 2011.
Hardcopy submitted to Idea Showroom, Manappurath Building, Padamugal Junction, Kakkanad - 682 021 on Friday March 18, 2011 - Outgoing Calls Still not activated.

Today date is 23rd March 2011 - Outgoing Calls Still not activated. I have been waiting for more than 72 hours now. Why is it taking too long to have this outgoing connection activated.

Customer Care - !DEA - An !dea can change your life...
Please change the caption of Idea - "DONOT Get Idea - An !dea will TROUBLE your life"

sim registration failed
dear idea,
i am Akash Shah my idea mobile no. is [protected] prepaid connection MP ,Ujjain, i used this sim last in jan 2011 as i moved to Bangalore for the period from 29 Dec 2010 Because of nature of my duty other state works, but when i used sim 18march2011 the sim registration is failed. when i logged a complaint against it ,they said the sim services can,t be restored. i asked for my balance in it ? they said it is impossible to refund this too. Please help me and do the needful. my contact is [protected]@gmx.com.
Last I have used in Jan end 2011..So how it is possible if i am not used last 2 month it will failed my reg.

I have lost my mobile phone on 3-Mar-2011. In which idea sim card (Mob no. [protected])
Please block my sim card.
Please help me.
Praveen kumar
Neola
jhajjar
haryana

JANAAB MERA IDEA PREPAID NUMBER YE [protected] HAI .JNAAB MANE OUTGOING CALL DETAIL KE LIYE IDEA CUSTUMER CARE NUMBER [protected] PAR CALL KAR JAANKAARI LENI CHAHI THI .UNHONE ISKE LIYE IDEA OFFICE S.L COMMNICATION ON HIGHWAY ROAD DELHI MATHURA PALWAL PAR ID PROOF FHOTO KE SATH JAANE KO KHA MAGAR IDEA OFFICE PALWAL KE ADHIKARI NE YE KHA, IDEA CUSTUMER CARE PAR JHOTI JAANKAARI DI JAATI HAI CUSTUMER PREPAID NUMBER KI CALL DETAIL NAHI LE SAKATA AUR ABHADRH VAYAVAHAR KIYA SHAAB JI APSE MERI YE PRATHNA HAI KI MERE MOBILE NUMBER [protected] KI CALL DETAIL(MARCH 2011) MERI EMAIL ID PER SUBMMITED KARA DI JAYE,seeta.[protected]@gmail.com CUSTUMER CARE EXCUITIVE DAWARA MUJHE YE JAANKARI 20BAAR YE JAANKARI DI JOKI GALAT NIKALI SHAB JI INKE KHILAAF THOS KARYAWAHI KI JAYE TAKI CUSTUMERO KO BEWAJAH INKE OFFICE KE CHAKKAR NE LAGAANE PADE