Idea Cellular Complaints & Reviews

Last week I recharged with value voucher Rs.25/- on my mobile for Local Idea night call (between Idea to Idea).
On coupon, it has written that free minutes to be used between 10pm to 7 am.

But whenever I call after 10PM, my call rate would be abnormal, it is not as per Idea night call rate.
It will be as per my actual call rate i.e. 1ps.



My recharge coupon details are as below :

Serial No. : [protected]
[protected]

I have recharge coupon with me.

Many times I observed that for night calling scheme from 10PM to 7 AM, if I call immediately after 10PM call rate for night call is not activated. It will activate after 5 to 10 min later than 10 PM. This is also one of the blunder from Idea cellular.

Dear Mr.Saurabh,

Hi, this to bring to your notice that I Rajendra Waghmare having idea connection no[protected], is yet to receive any Idea Bills.
I have already complained to your number and spoken to Bhavani on the sane issue. She has promised me that it will be sent in 24 hours and to your surprise here I an sending you the complain once again.

• This for your Information
• That I have been complaining on the sane issue for the past one year.
• I have spoken to Tom ,Dick & Harry of your dept right from CC executive to floor managers and who not, but of no avail.
• If a highest authority cannot solve a petty issue like this then may God save your organization.
• I stay in own house, there is always someone in the house to receive the bills
• My address has been verified N number of times.
• I need the bill for reimbursement and I don’t want e-bill.
• I will not settle the bill till I receive the bills of Feb.
• Please ensure the prompt supply of bills from now onwards as this will be my last complain to you after wards I have to think of other options.
• This the value that you are giving to a !2 years old user of your services.
• All claims in this regard made by your people in this regard are false and fake like the bills already dispatched, bills returned for door was locked ,and whatever they feel right to save themselves.
• All claims of the issue has been taken care and resolved are false.
• A bunch of jokers are sitting in the customer care you can check the history.
So my last request to you in this regard is please ensure that I should get the bills in my billing cycle.

Regards
Rajendra Waghmare
[protected]
[protected] ad on )

THIS IS TO UTTER SHOCK THAT IDEA S PREPAID CUSTOMER CARE NUMBER IS ALSO NOT AVAILABLE....LEAVE ASIDE WHERE N WHAT COMPLAINT I HAD

ANYWAZ THE MAIN REASON WAS THAT I WANTED TO ACTIVATE DND SERVICE ON IDEA TO GET RID OF AWFULLLY TIMED AND FREQUENT ADVERTISEMENTS

DR. PRIYANKA CHAUHAN
[protected]

Hi,
My self Gaurav K Baundra and using currently Idea service [protected] <pune> ( I am facing a network problem in my office from last one year so want to switch to vodafone service as MNP).

I have raised a porting request thrice but every time my request has been rejected with some different reasons.

Reasons :

1. the first request has been rejected by saying some contractual obligation ( I am using idea barclays corporate service and want to switch to vodafone corporate service ).If I am switching with in the same corporate plan then why its contractual obligation and even my most of the friends has been switch from airtel to vodafone and vodafone to airtel with in the same corporate with out any problem.

2. Second time they send me a sms defining exact date and time to complete my MNP request but then in middle a person came from idea to my office to take a signature on a form by asking the reason to sign he descibe that he need this sign to close ur idea service before you switch to vodafone but then later I came to know that sign was to cancel my MNP request

3 .Third time again they raised the contractual obligation error and rejected my request.

Please help me out as I no more want to continue with this service.

I have a Legal Criminal offense notice to me that i didnt pay Rs 447.58, which i have paid and confirmed by the bank.

Customer Care from Idea: They are point blank stating they dont know what to do. Asked me to call the Netsetter Technical team!

Appellate Officer for Idea TN: Mr Ajith told he will call me later!

Customer on email: NO RESPONSE!!!

A worst telecom service provider-looks like you are trying to make your name by falsifying information. I can only laugh at this. I am from a service industry on consumer grieviance. Had lodged a complaint with consumer support of TRAI, filed a FIR with the Police.

I have my savings account with ICICI bank who helped me confirm that all 3 payments (including the November bill Rs 447.58) was received by Idea Cellular.

Can somebody from IDea reply to my complaint? either to sort this issue or have a legal trial?

Idea Cellular: [protected] (Terminated the service on November 2010 through customer care call)
Idea Account Number: 1.13606649
Invoice Number: [protected]
Sl.No. from Anand,Abdul & Vinodh Associates Advocate firm: CHN/FEB/BC/23/853

I had requested for number portability on my number [protected] to switch from Loop to IDEA on 27th Jan 2010 and have submitted all the required documents to the executive from IDEA who came to collect them,
after repeated emails to your department and repeated calls, i still have no response and i am with the idea sim card but the service provider never got switched, its about to be 2 months now .
I hope my documents are not used for wrong purposes

Dear Sir,

Reg - Mobile Number[protected]

I have been using the BB service after the same was activated during the last month.

Of late, for the last 10 days to be precise I have not been getting the EDGE sign on my hand set implying that there was some problem with the BB service. I reached for your Customer care on phone and then made several complaints to[protected]BB technical support service) requesting them to restore the service without any delay. On one such occasion Technical Personnel responding my call even suggested me to replace the SIM card which eventually got replaced at your showroom and got in touch with technical team once again.

I reget that notwithstanding my efforts to wake up your technical personnel and customer care executives to restore BB service on my handset it all have proved futile and even at the time of writing this mail I am getting GSM service and not EDGE service.

I request you to look in to this matter immediately and rectify the same without any delay under confirmation to me.

In the meanwhile please suggest the following to your superiors and all those who matter. The following ideas will also help Abhishek Bachchan a lot to shed IDEA.

Customer Care Centre should be rechristened as Customer Neglect Centre

BB technical support service should be renamed as BB Unreliable Service

Best for Idea Cellular would be to quit the BB service considering the fact that it is not your cup of tea.

Idea Cellular customers should be advised not to use Customer Care or any related service but rather bang their head against a wall reminding themselves of the consequences of making such a call.

Finally it the CEO who should be informed of my feelings as above immediately and possible somebody at a senior level should call me to tell me if it is possible for Idea to restore my BB service or else advise me to go for MNP.

I look forward to your "Orchestrated" response at the earliest knowing fully well that I will never get a better service from Idea before I decide quitting your service.

Thanking you,

R Malhotra
[protected]

I have purchased Idea sim card because I had seen SMS from Idea in my friend's mobile that Recharge by Rs.19 and get all calls @ per paisa/2 seconds.But this offer is not offfering me.Customer care says you will get this offer after you recieve message from us.This is only partiality.My sim card no. is [protected]. My name -MOHAN AREKAR. D.O.BIRTH= 16/05/66.

i am prashanth toraskar. i had ported vodafone no to idea no. i had rechaged 98 rs pack for GPRS on19 feb.
they havent sent settings for GPRS on complainting in there office near b.v.k iyangar road.... then i went to malleswarm office on 8 march to get GPRS settings . they started GPRS on 8 mach ..
0n 8th nigth while downloading applcations from arnoid my balance 30 rs was deducted . then i recharged 50 rs & they again deducted 40 rs while downloading applications.





please help me..............i am not able to contact costamer care since they are not picking my calls .i am calling them since 15 days..they are not replying me......... they deducted balance 15 rs on calling on [protected] & 198 .

very slow device

Dear Sir, Good Morning
i am M.Deventhirakumar from Virudhunagar. My IDEA No. [protected].I have unwanted message from idea vanavil in cricket pack activation. So i lose of my account Rs.20 i have three times of complaints into idea customer care Mr.Bharath. You are temporarily De-active in cricket pack.But after few days income in my mobiles receive idea vanavil message.kindly request for refund my account Rs.20.i am waiting for one week suppose again income idea vanavil message
me and my friends circle 15 members are use idea network (my won refer to my friend got idea network) all of our sim card goto return the our near idea outlet center.
please reply me in my E-mail ID: [protected]@gmail.com
Thanking You.

IDEA Service Complaints - Mobile Number Portability

IDEA Service

Location: ECIL, Hyderabad, AP, INDIA

Posted: 09.03.2011


Mobile Number Portability
Mobile Number Portability

Dear Sir / Madam,

This is OMKAR MURTHY J from Hyderabad.

I am an existing IDEA customer " +91 [protected]".
My Complaint is that i want to switch over to BSNL.
I had received a message on -02-2011 stating " Your Unique Porting ID is .......... and the expiry date is .............".

My request was successfully registered on the same day.

After two days that is ........., I had received a message from 1901 stating that "your port in request for mobile number +91 +91 [protected] has been REJECTED by your service provider due to LEGAL REASONS.

I have contacted the customer care representatives (had to wait a lot to speak to an executive directly) to find out what the legal reason is and they that we are forwarding your call to our senior executive and then the call gets disconnected.

I even called up BSNL customer care , where i was informed by them that they were happy for having chosen Idea and said that IDEA had rejected my application.

Well i did get a call from IDEA customer care every time. i did tell them that i'm no more interested in IDEA(due to a number of reasons) & have decided to switch over to BSNL.

Now i have a few doubts,

Firstly will this transfer happen ? if not, then will my number be still active?

i do not mind getting a new simcard, but i would be happy if i can retain the same number.

Please resolve my problem as soon as possible. Because IDEA has reject my number portbility appilication without any reason. so plz help me

Awaiting Your Reply.
Regards,

J OMKAR MURTHY
Mobile No: +91 [protected]

Hi,

Its Rajesh.V from Chennai. I have opted for Mobile portbility (Migration) from Vodafone to Idea and I have submited my papers/documents on 23.2.2011 in Idea Office in K.K. Nagar(Blue June Agencies) and till today its not yet activated nor migrated from Vodafone to Idea....where as Vodafone says your request was fullfilled on there part... where as Idea does not activates nor there is no proper response to it...

So call backed the Idea customer Services - they simply said we have not received the proof (Driving Licence) till now...So went back to the Idea office in K.K.Nagar, but they said it sent from there end, but later found that they have sent the proof by 10.3.2011 only... and the local Idea office sent the request on 7.3.2011 only... now they say it will take another 7 to 10 days to complete the migration process...worst services...that I have ever received from any other mobile network services provider. Idea does not have any ideas when will the mirgation will complete.... Idea you should feel shame on your self - since as you have mentioned on your advertisment that you will complete the migration with in 7 days.... but till today 9.2.2011 you have not full filled your commitment.... worst service....people be aware of this ......


Regards,
Rajesh.V

I have been using Idea Prepaid No. [protected] since past 1 yr. A month back I got call from Idea([protected] & [protected]) suggesting me to get Idea Postpaid. I had already experienced a few bad customer service incidents with my Prepaid connection(Been misguided about plan for ISD calls, Got Idea Music Station renewed though I had never activated it in the first place and the Customer Service personnel were clueless, etc.), so agreed to try Idea Postpaid where they claimed I will get better customer service. I applied for the Postpaid connection via Customer Application Form with Serial No. 9323150 and furnished prescribed document and amount of money on 9th Feb 2011. I was given a Postpaid Kit with 20 Digit SIM No. as[protected]. Due to the negligence and careless attitude of the customer service personnel I was forced to write an email at ccare.[protected]@idea.adityabirla.com on 20th Feb in reply to which I got an email from Parul kalra(Customer Service Desk)on 22nd Feb requesting me to send scanned copy of Customer Applicaton Form and other information. I replied back accordingly but was taken aback when I got the reply on 25th Febfrom Gaurav Sharma (Customer Service Desk)again asking for the same details which I had already provided to them. Seeing this I sent an email to the nodal officer at grievance.[protected]@idea.adityabirla.com on 26th Feb to which I got a reply back from Nodal Officer Desk on 28th Feb asking me for the 20 digit SIM no.(which I had already provided to them). I again sent an email to them on 1st March along with the SIM no. I got call on 3rd March from Idea saying that I will have to visit Idea store to get my problem resolved. Since I was preoccupied with work I was able to visit the Idea Store located in Malviya Nagar, New Delhi on 7th March 2011. The customer service personnel over there gave me complaint no.[protected] and said my problem will be resolved soon. Within half an hour I got call from Neetu Kashyap requesting me to send across scanned copy of the document I had submitted as Identity/residence proof and existing Prepaid SIM at ccare.[protected]@idea.adityabirla.com which I did promptly. On 8th March morning my verification was done at my residence and I was informed that my Postpaid no will get activated in midnight. Today on 9th March also I got a call from Idea asking me to send the scanned copy of my documentary proof at [protected]@gmail.com. The person said that he will give me another Idea SIM which will get activated. Now as I write this horrible ordeal with IDEA, my Postpaid no. stil remains unregistered and inactive and I feel like congratulating the cellular company for coming out with such a beautiful IDEA of harassing the customers. Indeed what an Idea.

Dear Idea Customer Care,

1. I have an idea pre paid connection since Mar[protected].

2. In Dec 2010, I was messaged that I am required to submit my forms again. I personally went to your outlet at Law College Road, Pune to enquire what the problem was after using the service for6 years.All that they could tell was that the forms have been asked for again due to an audit requirement.

3. However, I made fresh forms and again personally submitted them (after the Idea personnel checked the same) at the outlet at Law CollegeRoad Pune in Jan 2011.

4. On 02 Mar 2011, I got an SMS stating that my forms were required to be submitted again.

5. On 05 Mar 2011, my connection was put on hold.

6. I again visited the Idea office at Law College Road. They now informed that my signatures on the PHOTO did not match !!!!

7. I have the following to submit :-

(a) I am a RETIRED ARMY OFFICER (Senior Citizen)

(b) While signing across the photograph, the pen could have slipped and hence the distortion in the signatures.

(c) I submitted the forms of another connection (which are also in my name) the same day (Jan 2011).

(d) The forms and the signatures on the photographs of the other form could be crossed matched - mob nos[protected]

(e) My pan card and driving liecence copies are also attached with the application. Both these documents have my photographs and signatures. My forms submitted also have my signatures. The issue of the signature ACROSS the photograph not tallying is not understood.

8. I sincerely request that the validation of my number be done as a special case and undue hardship to me be mitigated.

9. . Looking forward for the excellent services from IDEA - the services that I got all these years.

10. Please confirm ALL CLEAR.

Thanking you,

Sincerely,

Col Nath (Retd)
([protected])

i have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site , instead of this http://115.69.159.205:8080/webgui/.and i complained so many time in customer care but don't give proper response

Dear Sir/Mam
Kindly Ref my Mobile Connection With Idea Cellular Ltd No [protected] wherein I was Asked to deposit Rs 3000/- against security Deposit for Making ISD calls in 2007. In 2009 when I converted the said No as prepaid from postpaid I requested the company to refund my security Deposit and to this I made Many communication with the company on the same subject but till date neither my money has been refunded nor they have intimated any reason for non refund of the same. Request kindly intervene in the matter and direct the company to refund my security deposit with interest.
Thanking You
Awadhesh Kumar Singh

Sub :- My mobile number are deactivate
Dear Sir

My Idea Sim Purchase on 20th Feb 2011 of M.K. Enterprises at Giridih , Jharkhand My idea mobile number [protected] sim.no[protected] . My mobile number are deactivate i have all ready submitted document prof. But i not Know he send or not send my document. because last five days problem face customer.
So kindly within hours activate my mobile number

I am user of IDEA modem for wireless internet. I took this modem from their dealer Millenium Communication sector 8 Rohini, about two months back. ( modem no. [protected])

I was charged Rs.3000 in cash by the dealer in cash including one month usage time stating that this was the company rate and that company does not accept payment by any other means except cash. In spite of demanding, no receipt was given.

Next month gain I paid tothem Rs. 600 in cash but no receipt.

Now the most fishy part. I again paid Rs. 600 by cash on 28 Feb 2011 for one month usage for the month of March 2011. On 3rd March I started getting an error message of network non registration. The dealer to;d me that the chip has gone defective and that you have to pay Rs. 400 for new chip and also Rs. 300 for usage. On my protest, I was told that I can complain but it will take about 2 months for issue to resolve ahd till then modem will not work.I paid Rs. 700 by cash and again no receipt.

It is clear that IDEA in nexus with its intermediaries is looting users or its own bad service and quality. The modus of cash payment seems to hide their corrupt deeds. I have not got any sms/email = for Rs. 700 payment and it appears that same modem no. has been made active[ - SO WHAT FOR CASH RS. 700 HAVE BEEN TAKEN FROM ME WITHOUT ANY RECEIPT - WELL COMPANY SEEMS TO BE IN IT WITH INTERMEDAIRY TO SHARE SUCH LOOT.

I REQUEST MY COMPLAINT TO BE ATTENDED AND MATTER LOOKED IMMEDIATELY BY TRAI AND CVC.

WG. CDR. RAMESH KUMAR GUPTA

MOB. NO. [protected]

Sir, I am a customer of idea cellular mobile phones. I have three mobile nos on my name , [protected],[protected],[protected] with the company. On 17th Jan.2011 I called on the customer care and requested for mailing my bill to my email id. They said it will be done in two days but they failed to do so. Again I recently called them for the same, they said that my email id was wrongly taken and hence corrected and the bills will be despatched in two hours. Again they failed to attend to my needs. The company's customer service is very bad and needs redressal to my problem immediately.

S. Ramamohan, Guntur
Email: [protected]@gmail.com