Idea Cellular Complaints & Reviews

Dear Concern,

Below is the mail sent by me to the Idea Customer to deactivate the TV service on 17th Dec but it was deactivated on 31st jan. They told me to give refund but they didn’t reply after Jan 28th. Below is last mail sent by them to me but after that I have not recd any response from Idea. When I used send message to port my number on 1900 ill not receive any UPC code from idea. I suggest each and every person that Idea is so worst company. You will not get any response from their CCE even after holding for more than 1 hours. Poor Network Coverage, Poor Policy of treating Premium customer ( they are barring 5 years old postpaid number for just non payment of Rs.136, No response of any mail sent to them. After all that They Say “ What an Idea Sir Ji”. Shameless company


Sent: Friday, January 28, 2011 5:43:48 PM
To: Customer Care - New Delhi
Subject: Fwd: Regarding Very worst CCR response and Customer Services given to subscribes.
Auto forwarded by a Rule

what the hell idea company is doing since past 3 months you all are charging me for Idea TV for which i didnt given any request but instead of that i request you to deactivate the service but it is still activated and i m charged for it...Bull company. You people dont takle pain to reply of customer mails also....im definately going to migrate to Vodafone.
[protected][protected]------
Date: Fri, Dec 17, 2010 at 2:29 PM
Subject: Regarding Very worst CCR response and Customer Services given to subscribes.
To: ccare.[protected]@idea.adityabirla.com
I want to inform you that I’m Idea subscriber since 12/10/2005 but my number Outgoing local and STD calls were barred due to non payment of just Rs.136 approx. I want to know the reason that is this the way you company treating with your premium customer. After my request my local outgoing calls are activated but still I’m unable to make any STD calls. After this I again had given request to resume my STD services on dated 15 Dec 2010. I don’t know what the hell idea wants to play with their customer. My SIM was blocked (registration failed) When I tried up to call customer care from my Vodafone number 9899978***, after half and hour I got response and thereafter lady CCE picked and told me that IDEA systems are on updating and it will be rectified in 4 hours and when I wish to talk to her floor manager she put me hold for more than a 42 Minutes and there after Mr.Jaiser Floor in charge un hold my call and told me that he was busy in another call.

I called up Idea care [protected] 1:34 PM approx with my Vodafone number 9899978*** cal was picked by Lady CCE Name Preetpal and there after she trasffred call to Mr.Jaiser Floor Incharge .

I had already forwarded complaint on idea website but I didn’t receive any response from you. I’m going to file a case against idea for harassment and poor service. As I earlier informed that I was charged for Idea TV service Rs.150 for which I don’t had given any request to you.


Customer care Executive Ms.Jaiser

Floor In charge Mr.Preetpal

Floor Manager Mr. Sandeep

Are involved in this whole conversation but I’m still there where I was before. Due to this I want to Port my number wants to do MNP because Mr.Sandeep Floor Manager told me that just for Rs.99 they are barring services of customer as that is the company policy.

I changed my phone and inserted my idea sim in my new HTC desire phone, the GPRS connection was activated without my knowledge, I didn't save any settings. And throughout the day I was unaware my phone's applications was using bandwidth to determine location etc. And more than 100 Rs was deducted from my balance. When I call customer care they hang up as soon as they listen to the complaint, this is really bad customer service.

I am really PISSED OFF with the services Network Coverage of IDEA CELLULAR,I have put forward this issue many a times to IDEA People but nobody responded, it's only 15 days back I got a call from Idea and I told him about the issue. There was no indication from their side as in when this issue will be sorted. I am really dissatisfied with the coverage and even thinking of changing my service with Vodafone. On top of that, whenever I see their Ad on the TV showing signals getting inside the Lift also, I feel cheated. I can just simply suggest IDEA to cut down your budgets on Ads and instead build a good infrastructure first which should complement your claims.

i m not reciving /sending sms from my handset [videocon qwerty]. my no. is [protected].
there is no service for call waiting also. i hope i'll got it soon. THANKS.

I am Bhaskar Pal of 164, M. N. K. Road (South) Baranagar Kolkata – 700036,
I had subscribed one prepaid !dea connection of number [protected] which was activated on
1-Jan-2011.
Now a day I am taking decision to port out this connection to Tata Docomo, as this reason I had requested for UPC code for this no on 21-Jan-2011 & that UPC code was IK275QRB and this code was valid up to 5-Feb-2011.
On 22-Jan-2011 I was submitted MNP registration request to one Tata Docomo store.
On 27-Jan-2011 I was received one SMS from TA-1901 the text was “Your Port In request for Mobile Number [protected] has been rejected by your service provider as you have been on their network for less that 90 days”. This reason for rejection was totally wrong and base less because of my connection was at that point 391 days (1-Jan-2010 to 27-Jan-2011) old. Then I was contacted with !dea customer care help line also I docketed a complain for this wrong issue with complain number[protected], still complain was not solved and showing processing.
On 6-Feb-2011 I was collected one more UPC code for this number because my previous UPC code was expired, the UPC code was IK297324 and will valid up to 21-Feb-2011.
On 12-Feb-2011, I was again submitted one fresh MNP form along with my new UPC code at Tata Docomo store.
Finally I am very depressed to informing you that my existing provider this is !dea was rejected this Port In request on 14-Feb-2011 with another new issue, I was really surprised to sowing that SMS coming from TA-1901 and the text was “Your Port In request for Mobile Number [protected] has been rejected by your service provider due to legal reason”
After two unsuccessful MNP request, on 23-Feb-2011 I had submitted another MNP request in Tata Tele service for port-out my number from !dea to port-in Tata Docomo, my UPC code of this MNP request is IK228621. From one SMS come from TA-1901 I have known that my MNP request for my number is forwarded to !dea for approval.

I have already submitted all the document as required by Idea Cellular on 19th Fabrury 2011, at Idea Shopee but service yet not start. Idea shopee's memeber asked me that already send all document to Idea head office. but customer care asked me that document are not received yet. Please take some action against this complaint. and Start my connection asap.

I would like to bring to your kind notice about the amount of Mental Agony I am facing after being a loyal customer of IDEA for about 6 years.

I am narrating the whole incident below :

On the 6th day of Feb'11 ( as far as I can remember the date ), I placed a request with IDEA for a GPRS pack of Rs. 12 with a validity of 15 days by dialing the string " *150*12# " . But instead of getting Rs. 12 GPRS pack, my phone got recharged with a Rs 13 GPRS pack with a validity of only 3 days ( which I came to know later ).

After using the GPRS Services for 3 days, when I used the service on the 4th day, My Rs. 95 ( approx.) got deducted for using GPRS for just 4-5 minutes. Luckily I checked my balanced that time and when Rs. 95 ( approx) got deducted in just 4-5 minutes, I disconnected the GPRS. Had I used it for few more minutes, all the balance available in my phone ( Rs. 351) would have gone in vain.

When I complained the same to the customer care executive, he said that for recharging Rs. 12 GPRS pack, the string " *150*12# " which I dialed doesnt' work, Rs. 12 pack can only be activated by dialing 53549.

I agree, but if the string " *150*12# " is invalid, then why the hell my phone got recharged for Rs. 13 pack, this way I could they could activate any plan on my phone and deduct the balance accordingly.

I am calling the customer care executives repeatedly, but not getting the proper response. I even called their Public Grievance Cell on 198, but some lay man registered a wrong complaint.

Every time when I call them, they say my complaint would be resolved within 24 hours, but those 24 hours never come.

Is this the reward of being a Loyal Customer of IDEA for about 6 years ??

Now I want compensation of my balance that was deducted and also the compensation for the mental agony I am facing.

I HAVE NO KNOWLEDGE ABOUT PERFECT AND LEGAL PROCESS SO PLS SUGESS IF I AM IN WRONG WAY


Dear Sir,

This is only to bring to your kind notice that my self ( MUKESH KUMAR CHOUDHARY ) prepaid coustoumer of idea telecom .i have face too much of harrasement and financial loss due to poor service of idea telecom.

almost i am regular coustoumer of idea . 2 or 3 times i received call to sumbit my document . i have sumbit my document all the times .

on 14oct 2010 i am out of state due to business purpose suddenly i received call that pls sumbit your document .i am not in the city thats why i am unable to sumbit my document company closed my outgoing and incoming .this happen immidate .

i am not be able to reach my business point at perfect time this cause big financial loss upto 10lacs
[protected] on this ph.no i have faced problem
i have balance upto 178rs.when i come back to mumbai first i contact with coustoumer care executive they sugess to refill 10rs voucher and then contact to idea store i do as they have sugessed

but i did not received possitive reply from idea


after faceing too much problem now i would like to claim my entire loss on idea
pls give the needfull sugession to come out from this problem.




yours obedentialy

mukesh kumar choudhary
[protected]@rediffmail.com
[protected] ( CURRENT NUMBER )

Hi,
This is Venu Gopal with post paid Idea mobile number [protected]. I have applied for MNP ( Porting Out ) from IDEA to Docomo on 31st January 2011. But till now my service hasnt been ported out. I have called the Idea people regularly for which they told me that I have to clear the unbilled amount. After paying also they havent diconnected the account. So regarding this Iam totally upset with the customer service officials, where they are showing no kind of responsibility on part of their service.

So kindly want to know what is the next step I can proceed with.

REgards,
Venu Gopal.

Dear Sir/Madam,
I am Ashutosh Agrawal using IDEA PREPAID no [protected] (Hyderabad, AP) for the last 1 yr. I am requesting for MNP (Mobile No. Portabilty) to Airtel. I have applied for Mobile number portability twice. But both time it got rejected due to absurd reasons. First time, I got a message from 1901 that : "Request rejected by donor due to porting code does not match the donor allocated porting code for this number."
Actually in my case there is no mistake from my side, i have given same unique porting code i recieved from 1901.
I apllied again and the second time I got a message from 1901 that: “Request Rejected by Donor due to: There are subsisting contractual obligations from the subscriber Agreement and the request for transfer is rejected. Actually in my case there is no contractual obligation with IDEA because I am having a normal prepaid connection.
They are simply delaying my complaint. Actually MNP is a customer right but here IDEA is denying that right for me.
I contacted my idea customer care about this issue no one is responding . Please help me or
I am planning to file a complaint in consumer court and Trai for compensation.
Ashutosh Agrawal
[protected]

Sir,

I have taken a Idea sim, No. [protected] on 31/1/11 and submitted all the documents and photographs on the same date required by the shopkeeper and the shopkeeper(KESARI) also activated the sim immediately but after two days the sim was blocked giving message that the service to this no. is temporary on hold.I visited the shop again then they told me that you have to sumbmit your documents once again without giving any proper reason for the same.I once again given my photograp and zerox of my ration card.From that day I contineously following up with them for the activation of the sim but they are neither responding properly to me nor giving any proper reason.I am feeling so annoyed and hence writing for some immediate action and solution.

Thanks & Regards,

Abhay sinha

I had purchased Idea Netsetter on 11th feb.
Although the executive promised speed of 230 kbps, in practice I am only getting 20-30 kbps speed.
I had complained to Idea and executive had called and asked me to make some minor changes in configuration.
However, there was no change in speed although network strength is 96-99%. Executive promised to resolve the issue in 2 days but nothing due yet.
Friends, it is faster and cheaper to use GPRS through mobile handset. Idea Netsetter is a waste of money, please avoid.

sir,
my mobile number is [protected] .every other day i get a message about activation of ch99 magazine ,which is not deactivated even after several requests. this has been continuing from the past 6 months almost. i have deactivated it several times but i gets constantly activated.i have spent somewhere around almost 100rs. i trust idea cellular and that is why i am still continuing with their service. i have a humble request to the concerned authorities to please deactivate this service from my mobile and and reimburse the lost amount as soon as possible. otherwise this trusted brand will soon lose their customers faith in them.

Hi,

IDEA Cellular has stopped me from porting my number to AIRTEL using false claims that my bill has not been paid. Attached are two screen shots taken from Idea cellular websites which display that my last bill was paid on the 10th of FEB.

My mobile number is [protected], registered in the name of “LT COL B N PANDEY”.

This has been a number of IDEA CELLULAR, which is now NOT LETTING ME PORT TO ANOTHER SERVICE PROVIDER USING FALSE CLAIMS.
A few days ago, I had logged a porting request to 1900 to port my number to AIRTEL.

As required, I paid my outstanding bill of Rs 935.90/- on the 10th of February 2011. (snapshot from IDEA CELLULAR WEBSITE attached with the mail).

My net-banking account also reflected the same on the 10th and it still does.

There was no pending bill left with me after this one.
On February 15th , I have received a message from 1901, that

“Request Rejected by donor due to: This subscriber has outstanding payments due.”

I contacted the customer care on the 15th about this and they said that my bill has not yet been paid, even when their website reflected the opposite.
I wrote a mail to 'ccare.[protected]@idea.adityabirla.com' and 'grievance.[protected]@idea.adityabirla.com' on the 15th. I did not receive any reply. Then I again mailed them on the 16th and the 17th and never received any reply.

I called them today (20th FEB) to inquire about the same.
As per them I have paid my bill on the 15th. BUT THEIR WEBSITE clearly shows that it has been done on the 10th.

THIS IS INTOLERABLE.

My form was filled up completely; my outstanding dues have been paid completely.

I need to port away from IDEA as soon as possible.
With the worst coverage, pathetic support staff and inflated bills and the only money being spent on abhishek bachchan and never on customers, this is the worst network provider to be in.

Please help me to get out of this.

I have an idea mobile no., i had activated the unlimited blackberry plan of Rs 599 in the month of December, so I thought that all my internet usage will be free without caring about the browser. So i browsed internet on Idea browser, so i got an excess bill of Rs. 1400 and a total of Rs 2940. my credit limit is Rs 2600, still i paid a total bill of Rs 2940. 19 jan, and on the same day in the morning i saw an extra unbilled amount of approx Rs7000 and they deactivated my outgoing after that on calling the call centre as to why the bill is so much they said they can’t help us or even tell us the reason of the bill amounting Rs7000. I went to their centre at tilak road, Pune, even they couldnt tell me the reason for the bill being so high and told to wait for the next billing cycle. i then went to the main office at bhandarkar road, after waiting for about an hour and a half my no. came. and they said i used their internet option i.e. i connected my phone to my laptop to use internet, which i did not, i had used an blackberry app. downloaded form the blackberry app world. a friend again on 26 jan went to them with a letter that i wasn't informed of any extra charges while activating the service nor have they written anything on the form while activating the blackberry even at that time my friend took about 3 hours at the centre. and no one was ready to help us they showed us a mail and said the rules are on the website.( I couldn’t find anything on the website and even the website hasn’t been updated). my billing cycle is on the 5th of every month but on the 3rd of feb they even deactivated my incoming calls and activated them again on the 5th or 6th. I have had great problems with my outgoing service being banned.. firstly they should have deactivated my services before only when my bill amounted Rs.2940. they also said that credit limit is only for bill on the outgoing call not internet, then why did they deactivate my services when the bill was approx Rs7000 because it was mainly internet usage. they have harassed me a lot. wasted so many hours of mine and even being a businessman hampered my business to a great extent. i would even like to claim compensation form Idea cellular. Later i even asked services provider like airtel and aircel, they said on a plan of Rs 599, they have no more extra charges even if we connect it to the computer for internet. This is UNLIMITED internet.
I have been using the idea no. for the past 2 years, and not even a single delay in the payments in the 2 years.
Get back to me ASAP.
My idea no. is [protected].
My another no. is [protected]

Idea Net Setter is not working morn then 1 month in Jaipur ( Civil Lines and Malviya Nagar ) and after so many complains sent to them by phone/e-mail/Courier but till today problem is not solve even thay are not admitting problem with there network.

Even in Jaipur Rajasthan no a single responaible person to postive atttitude.
Murli Dhar Jaipur [protected]

Iam Ramesh from east kadungalloor, near aluva in Ernakulam district in kearla. I would like to notice my issue regarding network in my place. iam currently using idea connection. Here we are facing a big problem of network conjestion. From 7.00 pm - 9.00 pm i cant able to make calls because of this high network conjestion. so please tackle tis problem as early as possible.....
Thank you.

I'd Purchased My Idea number I.e 991400***7 . i'd Submit all my Necessary Documents, but Agent Didnt mention my correct address in my SAF Form. Due to this my verification goes negative. after that again i'd submitted my new documents and proof. its been more then 1 month and 15 days.. my number is still barred .. Nodal officer is refused to activate my number. My current monthly bill is 150 rupees and i didnt Give a Single call to anyone. I told the idea retailer to Please refund my money they said... your Security is merged with your current bill.. Please tell me.. what can i do now?

Sir,
This is Deepak Kumar muarya from Allahabad, i buy a net setter(3G) of idea and also have a connection of Idea but there is a too bad network they provide always and for that i get very much loss of my works and also i waste of my money in this company.

So, please do the proper action and solve my problem please.

wrong deduction of amount from account balance
yesterday (17 feb'11),ni made a recharge of rs100 & browse net for a very small amount of time,but for this time i charged approx rs80, when i made call to enquire about it nobody from idea customer care was giving me the correct information one person name deepak told me that my balance was deducted for internet browsing, other guy name ankit n shushant told me that no balance deducted from my account but not able to give reason why my balance was showing less than required, when again i called idea customer care then they told that they atre not having details of my account deduction,so i am completely dissatisfied by idea service this issue was repeated several times with my number but never resolved, only refused allways, so i request you to please help me for resolving this issue, if i can raise an FIR regarding this matter then please suggest me because every time idea is having same issue with my account but people are having good relation with idea, so please made a higher step to resolve my issue, i am comlpletely dis-satisfied with idea & also want that this type of issue will not to be faced by any other customer.