Idea Cellular Complaints & Reviews

My idea connection number is [protected]. I raised a slow speed GPRS complaint on Dec 26th, 2010. No proper response from the customer care. Guess how many times I called up for the same problem.... till 15th Jan, 2011 it was 21 times.... whenever I called up one or the other executive will pick the call and raise new complaint all the times... some of the reference ticket numbers are as follows...[protected],[protected],[protected],[protected].....
They confirmed a tech. visit to my place on 14th Jan, 2011 @5pm by Aruna (this is because I raised a request to cancel my connection...!). This confirmation was given to me, for my 13th Jan, 2011 call. On 14th Jan, I was waiting waiting waiting for that tech visit... finally as usual fed up of them, so I called them, they said as per last request the tech guys might come and resolve my problem on 19th Jan, 2011.... I'm the poor customer, who paid the monthly bills well in advance (even before the bill generation).....
Sad part was.... I walked up to the nearest IDEA centre (Fraser town), they suggested me to go to Richmond Circle centre... Poor customer, I went there tooooo... (on 8th, Jan 2011). There was only one representative (named Vinod Kumar) who was handling (not at all... efficient...!) all the queries (around 20).... his colleague was on their own personal duties....!!!!
Another comedy was, Customer care executive are thinking that the customer's are not to be tensed or always need to be cool in all their mistakes...!!! What kind of service providers, they are!!!
This might be their best IDEA.... What an IDEA sirji....?

I would like to inform the people, who are reading this complaint.... PLEASE DO NOT GO WITH IDEA CONNECTION....!!!!
Worst service... Unimaginable speeds...... guess.....!!!
Correct.... 0.00kbps

I am unable to paste the screen shot of their speed in this text.... Please send me if there is any possibility to upload that screen shot in this message... write to me.... [protected]@yahoo.co.in

Thanks....

Dear Sir/Madam,

I am 100% confident that I have not made any calls to the above number on 26th Nov 2010 but still I have been charged for more than 900 Rupees in Dec Bill.

Totally 5 calls are reported in the bill and surprisingly there is not even a single second delay between contigous calls which is definitly can not be done by a human being.

But Unfortunately I have no proof that I have not made that call. IDEA authorites dont rely on my Truthness.

Name: Rahul Sharma.
Phone Number: [protected].
Bill Period: 16Nov2010 to 15Dec2010.

I have been talking to customer care from last 1 Month, but what I recieved was just fake promisies. I sent mail to Grievance Department @ grievance.[protected]@idea.adityabirla.com and Nodal Officers @ appellate.[protected]@idea.adityabirla.com.

Please let me know how should I proceed in this case.


regards,
Rahul Sharma,
91 [protected],
Bangalore.

Dear SirMadam

Who ever providing service in mentioned location, I dont know what they are doing, every month I have to request their service providers to unbarred my outgoing calls, Alyays they are giving temparory solution. If some one is working their having responability can call me and can get the right feedback which will help them to make their customers satisfy.

I have an IDEA prepaid number from Rudrpur. I keep getting SMS messages saying I have subscribed for something or the other THAT I HAVE NOT ACTIVATED MYSELF (example: "Monsoon Bonanza Challenge"). Subsequently, money gets deducted every day for "value added services" THAT I HAVE NOT ACTIVATED MYSELF and am not even aware of. Every time I call to make a complaint about this, my complaint is not registered saying it is an "invalid complaint" and that their "records" show that the VAS was activated by me. They keep misdirecting me to different "customer care" numbers, which either automatically get disconnected after an invalid message or are meant for totally unrelated services. The "customer care" agents also repeatedly refuse to give me information about where I could submit a written complaint about this saying "that information is unavailable". All they do is "deactivate" the service, only to send me another sms soon enough... and the whole fraud cycle starts all over again!

hi,

My outgoing calls were barred from sunday i.e., 2 jan, 2011 due to my exceeding unbilled amount. I got to know that my unbilled amount has reached rs 3100.
I was using idea prepaid connection for years and recently i got it converted into postpaid.My number is [protected] and has a credit limit of rs 500.
I had paid the bill of first month from 26th nov to 16 dec which was rs 270 on 27 dec. At that time my idea account was showing an unbilled amount of rs 150.
On 28 dec i requested for rs 98 GPRS plan , which was activated the same day. So, when i talked to customer care executive, he told me that the main reason for your inflated unbilled amount is beacuse of your gprs plan since all the discounts i.e., 2 gb free data usage will be given at the time of final billing for the period.

However after some calculations i reached to some interesting conclusions.
I would like to draw your kind attention to these facts.
1. If no gprs plan is activated on your mobile then idea charges 2pkb for browsing and downloading.
2. Now 2GB = 2,097,152KB
So, if you are using 2gb of the plan then it will nearly cost you rs 41,943.


So, i wanted to know that if am going to use internet on my mobile should i have to maintain this much credit beacuse by using for nearly 5 days my unbilled amount reached to around rs 3000...

Please help me out ASAP , i am in great dilemma.

Purchase a idea sim no.[protected] Date-08/01/2011 Distributer Jai Mata communication 40 MIG New Shahganj Agra UP . Mobile No. [protected]
Mujhe bataya gaya ke 15 Rs. Ki sim lene par 40/- Rs. ka talk Value Milegi
Lekin Aaj tak Na meri Sim Chalu hui aur Na hi FR Kiya Gaya Mobile per Phone Karne Par Daily Naya Bahana dete hai Aaj To Totaly Mana Kar diya Gaya k Hum Nahi karte Jo banta Hai so Karlo


Abdul Hamid
Email ID [protected]@rediffmail.com
mobile no.[protected]

i face the problem of idea mms retrivebut i'm a reliance user and get mms from idea hw i can retrive it..
the username and password given that is invalid hw can see my mms..

Activated dnd service to my number on 5th of april. waited for 45days after that to till receiving msg from then. while giving the complaints they where asking me to wait another 45 days more. why the dnd service. y goverment is not taken any actions against them

they are sending the numbers something like ID-STOCKEXC, ID-HITS, ID-BHAKTI, ID-M RADIO etc.,



Dear Mr. Varanam,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding promo calls and SMS you are receiving against your Idea Mobile Number.

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority. The reference number for the same is 1-[protected] as per your request through customer care on January 12, 2010.

Moreover we would like to assure you that we care for our customers and constantly try to cater their needs and problems to the best of their satisfaction. We would like to reiterate that we highly merit our customers’ feedback and would strive for delivery of highest service standards at all times.


Thanks & Regards,

Gaurav Sharma
Customer Service Desk

I was continiously getting calls from Idea since last 30 days for submission of documents for my idea number and the prerecorded call says that for further information call 51235, whenever I call at the same number I heard the same message again and no further information was available.

Somehow I got to know that I need to submit my ID proof and Address proof at nearest My Idea. I went to Vashundhra (Ghaziabad) My Idea center and submitted the copy of my PAN card (ID Proof) and Gas connection papers (for address proof) 20 days ago via application number 1-[protected]. But those calls did not stopped at all.

Suddenly after 7 days of proofs submission I got a SMS from idea saying I wont be able to make any outgoings as my documents are not submitted. I went to the same My Idea center immediately and asked that I had submitted my documents already then why it is not being addressed. They told me that they have got an rejection for Proof of Address (gas connection papers are not acceptable, Strangeeee). I again submitted the copy of my Driving License for the same.

After that submission of further documents it had been 6 more days, but my outgoings were not resumed at all. I tried to call customer care, wrote an e-mail to customer care mailbox, but nobody helped, even they had not replied to my query on e-mail. I also wrote an e-mail to their grivance cell, but in vane again.

At last of the customer care manager Lokesh Kumar and her telecaller Indu, informed me that the address I used to get this number and the address I am submitting right now are not same thats why they are not activating my number. I took this number at my MBA hostel room's address (coz idea was providing the number based on that at that time) 6 years ago. Now when I had my own home at Vaishali Ghaziabad, I am true to submit my correct residence proof, but they want the same address proof of my IME hostel room. They think that a person should spend all his life in a hostel room/rented accomodation or so. If somebody had changed his address he had to loose his number than.

I dont know whether this complain will be entertained by someone or not. But idea is not at all careing for their loyal customers at all. I would suggest all those who wish to go for idea, please do not for them, they are the worst service provider. They dont want to retain their old customers even.

i am one of the customer in idea netsetter, my name is abhilash mohan . here the idea netsetter is very slow many times i will complaint at pathanamthitta sales manager and zonal office they did not get replay.
i will pay net bill correctly befor due date. what i do for this coplaint please find a solution.. i[censored] neglect this request i will complaint through consumer court and advertise all media and papers ...
Abhilash Mohan
Dwaraka
Vakayar
[protected]

netsetter number [protected]

Sir/Madam
I today I have received a call from [protected], a lady was there on call. She told me that “I am calling from idea and this is a verification call, confirm your Name”. I replied” My name is Vinay Dahima”. Then she requested to confirm whether this number ([protected]) belongs to me. I have confirmed the same.
Then she said your number is verified and your number is selected as a special, you can listen free devotional songs for one year by dialing (some 4 digit number, which I forgot). Whether you want to available this free service, NO charge will be deducted for this service.
I replied if it a free service then Yes. Finally call was finished.
Today evening I found that I have around Rs. 200/- less balance in my account. I checked and complained this to customer service executive on 12345, Mr. Pradeep was there he told me that Rs 198/- deducted for devotional songs, I told him that I have been told false” that this is a free service’so please adjust this fraudent deduction back to my account. He told that hold on line, call will be transferred to Senior Executive. I was on hold for 9 minutes, but no response except company promotion audio.
Then I reached to Shop, from where I had purchased that sim ([protected]). He arranged my talk with another idea executive Mr. Vikas, I have again briefed him about the same complaint.
Therefore considering the above information I again say that that was totally a fraud case and kindly adjust my Rs 198/. Otherwise I will approach to TRAI and consumer affairs.

I would like to inform you that my number([protected]) billing address is E/177, ward no 2 mehrauli, (Nr new water tank) 110030,i was using this number from 2005 i was having CLIR facility on same number. I was using this facility since 2006. Moreover, whenever i used to receive any intimation from idea cellular limited , I always used to fulfilled all the necessary requirements. but on 29 december 2010 around 5 PM i got a call from idea cellular that do you wanted to give us feedback about our services i said that your network prob is biggest problem, your costumer care executives dont give us proper feed back i told him that i am using this number because its having CLIR facility i complaint him aout their services and all he got very much annoyed with me. But, on 31 december 2010 my CLIR facility got disconnected without giving me any intimation or information. when i called to costumer care they did not given me satisfactory answer and told me that they had send me the SMS regarding this and you have to submit the revlant document ot reactivate it . i requested them that please do not do like this activate my CLIR and give me at least 1 weeks time so that i can full fill all the formalities again from the higher authorities. I am looking forward to a positive response from your side. please help me i am in very much dipression from that that day. i sent 2 complaints through E-mail on 01 and 6 january 2011 also that it happend with me but they did not even send any reply to me, ithis idea cellular is very bad company.
i am and shall remain sincer thankful to you.

Have a great day ahead,

Thanking You,

Best Regards,

AMIT KUMAR
(Owner of Merchant Navy Company)
www.halcyonmarine.in

sir my mobile no [protected],[protected] i reqest for port in tata docomo from idea cellular haryana for four times but my mobile number has not been changed in tata docomo from haryana i pay mnp fee four times please change my operator earlier as soonb as possible
regards/thanks
sanjay arora
emai id atul.[protected]@yahoo.co.in

At the time of SIM issuance, i have submitted my driving licence to the Issuer as an ID proof and i'm using the idea connection from the last 7 years and my mobile no. is [protected] but recently, i'm getting the message on every call i make that i've to resubmit my ID proof.

I called at Idea Care and contacted TAJWAR and VINAY KUMAR and asked for my last id proof i'd submitted but they are not providing any details and asking for new proof.

I urge you to please look into the matter as i hope that idea has lost my id proof which can be later for any illegal things.

Also they are asking me to resubmit the proof or they are threatning me that they'll close my no.

Please take strict action against idea for such a casual attitude on customer complaint and not resolving the customer queries and also ask them to confirm where is my last id proof which i'd submitted at the issuance of SIM.

they block my sim.whose mobile no.is [protected].telling that your document not reached to company.then i take address and send to my brother they submit the required document as tell by company as well as their nodal office which is situated fatman road sigra varanasi.they assure me your sim is re-activeted after three hour .but they not activated my sim.instead of my brother fill full form as provided by their office.i am helpless please help me.because i gave this no. to various job .otherwise i throw to dustbine.please help me i am help less.

Myself Minal Karanjule.I have purchased Idea Netsetter 4 months back from Nigadi,Pune.I am paying bills regularly ..yesterday on 6th January 2011 ..i paid my last month bill of Rs 785/- to Pimple Saudagar Idea Shop by swapping my ATM Card.that person stting on the desk he swapped my card 2 times..by saying only one transaction has been done..but when i checked with my Bank Statement he swapped my ATM Card for 2 times.means785+785= Rs1570.total deducted form my account now when i asked about this problem they are refuse to say anything.as well saying that do whatever u want??
This means what r IDEA using Rawdi gang in their shops..who eats customer's money..please tell me what action i can take??

hello sir/maim
i am vikram singh rajpurohit,and my idea number is [protected].yesterday i have called to your customer care(12345) to activated 'chota RBT' on my number ,and the agent said it will be activated into 4 hours.and in today morning i found that you idea have charged rupees 15 four it so i called again on 12345.and placed a complained.which should be resolved at 03.00 pm.and i have got a resolution call at 12.37 from idea.and the reprasantative (balvinder) said that the balance of rupees 15 will be refund to me into 15 mints and the chota rbt will activated soon.i havn't got my balance so i called again to 12345,your agent madhulika and a another one havn't gave me info abt why i havn't got mah balance they said that we have taken a complained. again.so just wavour my balance.




thanks & regards
vikram singh rajpurohit
[protected]

hello sir/maim
i m vikram singh rajpurohit.and my idea cellular number is [protected],yesterday i have called to your customer care (12345) helpline and requested their for 'chota rbt' and after that the balance of rupees 15 has been deducted from my number for a simple tone so i have called again to 12345 and the agent said that i will got a resolution call.and today i have got a resolution call at 12.37 pm.and the reprasantative(balvinder) have told me that the balance of 15 will be refund to me after 15 mint and the chota rbt will activated on my number after few mints,but havn't got it.and i have called again on 12345 .but agent is not getting that what i am saying ,one agent said the complained has been taken again and it will resolved tommorow 11 am,and one said that it my previous complaind will be resolved after 3 pm.i said that i have got resolution call and he have disconnected the call,so you just check and wavour my balance to me




thanks & regards
vikram singh rajpurohit
[protected]

respected sir / madam
i am pramode kumar from mangalore having mobile number [protected], working as a media person and using idea sim for the past several years. compare to other circle, in karnataka, specially in mangalore, your service is not good. even many time, they have charged (debited) some of my money without bringing to my notice. and finally, after clean checkup they apologised also. yesterday, midnight, something around (1:17 am) i got an message, rs. 30 debited for musicmasti. today (6/1/2011), i contacted your customer care person, he explained... it was activated on 3rd by 6.10 pm. it was an baseless statement. by that time, i have not received any call from your customer service or even message. this is not the question of 30 rupees. you have to take it as a serious matter and set right the problems. [i am taking this into consumer court (forum) - this is for your attention]

hi i am atul barve, i receive a message from Idea Cellular that Your Documents are not found according to DoT, about 24 Dec 2010. and i using this number-[protected] since last five years. for this I have submitted the documents in an office of IDEA located at R.R. Communication, A-35, Indrapuri, Raisen Road, Bhopal on 30/12/2010. today i receive the same SMS again. for this i had discussed with customer care, he told me that your status is not changed till date, and suggested me to go to office and tell them again to change the status. My point is why they are again n again disturbing us once we have submitted our documents.