Idea Cellular Complaints & Reviews

Yesterday i went to a idea dealer(KAMATH COMMUNICATION) to get a recharge of 222rs his staff accidentally recharged 29rs and my sms pack was changed,before it was 1ps per sms and now it is 10ps per sms.after the incident she recharged 222rs...i called the customer care and informed about it and told them that i need the old sms pack the told me that i have to recharge 197rs to get my old sms pack...today i went to the same dealer and told him to recharge 197rs and i told him that i will not pay 197rs because it is his mistake...now he is refusing to put 197rs....WHAT SHOULD I DO...PLEASE HELP ME....

I have logged complaint with idea cellular on 25th Nov 2010 regarding continuous call drop on my Mobile No. [protected] at my place of residence, however till date the complaint has not been resolved and seldom they update me with the progress about the complaint. I have escalated the issue with the nodal officer of Idea Cellular however the nodal officer office has not contacted me with any update. Till date i am facing the problem of call drops and enquiry from my end the only response that i have recieved on 10th of Dec 2010 that there is some hardware issue at the cell site nad no definite time period has been confirmed from there end.

Achinto Bhattacharya
M: [protected]
Email: [protected]@gmail.com

Dear Sir,

I hereby to draw your kind attention towards my mobile No.[protected] (Pre paid connection) against which an amount of Rs.5/= is deducted from my balance every day since 27.11.2010.

When I enquired regarding the same with your customer care department, they informed me that is on account of VAS of Cricket Junoon. I have neither applied for such service and nor received any message regarding Cricket. Any how I asked them to deactivate this service on 06.12.2010 vide request No.1-[protected] and I was assured that no more deductions will be made from my account and if found that the services were not activated my me the amount deducted will be refunded to me.

But sorry to say nothing happened in this regard and Rs.5/= are still going on to be deducted from my account. I have now raised many complaints vide following requests numbers but nothing seems to be happening : -

1. 1-[protected] dt.06.12.2010.
2. 1-[protected] dt.08.12.2010.
3. 1-[protected] dt.08.12.2010.

I am fed up of calling your customer care department. I lot of talk time has been wasted but for no result. I have been using your services for last 3-4 years but did not have any such problem in the past. But now I am really annoyed with the way things are going.

I hereby request you to kindly look into the matter and take an immediate action in this regard failing which I shall be compelled to change my operator or take appropriate action.

But after this no response from their end
& today dated 14.12.2010 i have received a massage your vas action is under process
so please take a reasonable action

With Regards,

Vinod Khurana
Mobile No.[protected]

I HAVE APPLIED FOR DND BEFORE 2 MONTH BUT I HAVE NOT ANY R.NO.I RECEIVED DAILY 8-10 CALLS FROM IDEA CO AND I FEEL VERY DISTURB

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I got a call from idea cellular company regarding discount of 75 rupees on every bill for one year if i pay them 450 rupees in advance.
I accepted the offer since i was saving 450 in one year.
Now when the bill has come its just showing few rupees as discount.When i contacted idea cellular customer care then they told that the discount is only on the usages nt on the whole bill.
So if i will not make any call in a month then i will not the get the discount on total bill.
I am having 199 post paid plan.
This hidden fact was not told i start.I was told told i will get discount on total bill.Now they are say that its on usages i.e call made during that month.
This is also not applicable if a person is on roaming.
I asked then to cancel the offer then they are not ready.
Please help me in getting my refund

As per “TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services”, No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.
Still a chargeable value added service is getting activated on my mobile no. [protected] everyday. This has happened for three consecutive times in last 4-5 days. It was on 8th dec that I received a sms stating a chargeable value added service had been activated on my mobile without my prior consent. I called up customer care centre and got it deactivated. Though contacting customer care is a sheer wastage of time and grilling task because every time my call was kept on hold that was chargeable for about half an hour and then call was hung up. However, somehow I managed to talk to customer care executive who confirmed me of its deactivation. The following day, I received another sms stating the re-activation of the same service, I again contacted customer care after so much of effort and again got it de-activated. But to my dismay, the same service got re-activated the following day.
This is a good way of fooling customer and making money. First, a service is activated and charged and customer is made to talk to customer care for which he has to shell out so much of money which goes in the pocket of Idea. Both ways, either a customer makes call to customer or doesn’t it is he/she who has to shell out money. My lots of money have been deducted from my account on this ground. Now, I want my money to be refunded back. But rustic customer care executive says, the money wasted on talking to them will not be refunded. Why should I pay for this nuisance. Idea should pay for their fault. Why was the service activated on my mobile for three consecutive times despite my several requests for its deactivation??? If my money is not refunded, I will be forced to change my service provider and lodge complaint with consumer court for the money I have lost and the mental harassment I have been facing. Idea should do away with such unethical approach.

SIR
I AM ANIL KUMAR A N RESIDENT OF HARIHAR WITH MOB NO. [protected] I AM FACING A PROBLEM O[censored]N AUTHORISED CHARGE CUTTING . I HAVE GOT A MESSAGE OF ACTIVATION OF VAS SERVICES AND 20 RUPPEES HAVE BEEN DEDUCTED BUT I DID NOT PRESSD ANY KEY TO ACTIVATE THAT SERVICE . I AM REGULAR USER OF IDEA SERVICES SIR PLEASE DO THE NEEDFUL AND DISCONNECT THAT VAS SERVICES

Dear Sir,
I recharge my mobile through easymobilerecharge.com as I usually do. The recharge amount was Rs.200+ 2 the service tax these people usually take. I was taken to CC Avenue payment gateway, entered details, logged into my bank and then made the payment. In my easy mobile recharge account still it is showing pending & money deduct from my account but still I have not yet receive the balance.
Please look into this matter
My order no. is 802446

Dear sir/madam

I (Ashish Sharma) a customer of postpaid service of IDEA cellular Ltd;
I approached to KARSHNI COMMUNICATIONS (A franchisee of IDEA cellular Ltd in mathura) about 2 months earlier with a request to change my postpaid service into prepaid, they clearly deny and said issue is beyond their authority and refer me to their Zonal office AGRA, as i went there ZO asked me to go back to KARSHNI COMM. Mathura and assured the resolution.

But after about 3 weeks when i go to KARSHNI COMM. Mathura again they again deny me to resolve my issue saying the lack of trained staff.

PLEASE TAKE NOTICE OF IT

thankfully

ASHISH SHARMA
mob. [protected]
MATHURA-281001

Sir

It is to state myself Sandeep Verma is a consumer of Idea Cellular(My Number: [protected]). I want to use internet on my cell and also on my pc through data cable. I have put my request to Idea several times but they are not responding. If i go to their service centre in the city, they are asking to contact customer care. And when i contact customer care they ask me send a msg SET to 54671. But i am not getting GPRS settings even after sending msg 6- 7 times.

Please do needful.

Thanking you
Sandeep verma

SIR,
WE ARE HARASED BY IDEA CELL NO : [protected],FROM THIS NUMBER MANY CALLS COMES
ON MY MOBILE NUMBER [protected].MERE PHONE PE CALL KARKE DHAMKI DETA HAI GALI-GALOCH SE BAT KARTA HAI MARNE KI DHAKI DETA HAI, LADIES SE GALAT TARIKE SE BAAT KARTA HAI. SIR MAIN IS NUMBER SE BAHUT PARESAN HU, SO [protected] NUMBER KE BARE ME JANKARI DE & TURRANT PARBHAV SE KARYEWAI KI JAYE,

I WILL CO-OPERATE YOU ALWAYS.

PLEASE HELP ME.

YOURS FAITHFULLY

RADHEYSHYAM SHARMA
SUJANGARH
DIST - CHURU RAJASTHAN

CON NO. [protected]
[protected]

EMAIL:- sharma.[protected]@yahoo.com

Hello Sir/Madam,

This is Imtiyaz khan, I have been using a postpaid connection number "[protected]" from Idea cellular services since 4.4 years. Everything is okay till last month, I have taken a new post paid connection in Dec'10 which is "[protected]" and everything is okay till last month. I have two concern with Idea cellular.

1. ([protected]): They people have sell or distribute my number for a little bugs to as many companies, organizations, NGO's, Insurance and banking sectors as they can. I was begin to receive so many calls in a day at last I have put in hold this number and using my second number and preventing myself from unwanted calls. This is the advance rental plan and according to plan I won't pay a single rupees if I do not use this. Last month they have a sent a bill of 70/-, I have paid on 1st Dec'10, but when I sent a mail to customer support of Idea cellular, they replied that I requested a duplicate bill. One can understand that I have all my bill details in my mail ID's of last 4 years then why I'll ask for a duplicate bill?

2. ([protected]): I activated my ebill for this number and I received the bill every 14th or 15th as English calender month on my registered email ID as well as on my number as text message. Last month I received and I have dropped a cheque of 770/- at Mayur Vihar Phase-l (PatparGanj) at My Idea center and the amount has been debited from account and credited in idea "deutsche bank" account on 2nd Dec'10. Today is 10th Dec, their billing department called me and ask for payment and they have put on hold my outgoing calls since last 4 days.

Please ask to Idea, why they are doing like a.....................

kind regards,
Imtiyaz khan

Hi,

I am using Idea Prepaid connection since last 5 years. Currently I have recarged my cellphone with free sms Scheme worth of Rs. 50 in which I got 750 messages(as per Scheme).
But Suddenly my balance Continously deducted @1rs.per sms. My all balance finished due to Idea Service Neglligence. Also, I have treid so many times on customer care service but they were not responding . I m really very frustated due to all this.

Why the company luring the customer showing the fake schemes and cheating innocent customers.

Now I want to switch idea services due to rubbish,foolish ,unprofessional services.

A very Unsatisfied Customer
[protected]@yahoo.com
[protected]

On dt. 08.12.2010 I have purchased IDEA Net Setter having 3G technology having unlimited plane. Its IMEI [protected] and card no. [protected]. I am localized in Hadapsar,Pune area. Here in our bldg. people having 3 types of internet facilities, TATA Photon+, Tikona (plugin), BSNL (plugin). But all are having average download speed @ 70 Kbps. And I have get it upto 5 Kbps.
For your best choice I can't get the max. speed. Please help in this regards as early as possible.
Contact no. [protected].
Shall I continue for your service or not. Kindly suggest in this regards.

Prof. N. P. Jadhav
Asst. Professor
Sinhgad Academy of Engg. Pune
[protected]@gmail.com

Dear Sir,
I am a regular Lifetime customer of IDEA CELLULAR LIMITED from
[protected], but from[protected] when I try to make a call, Service
Provider software says your validity has been expired, I also cannot
make a call to Customer Care.

When I made a call on[protected] in the morning to customer care from
a different Idea No. [protected], the Customer Care Executive has not
reply a satisfactory answer and cannot resolved my problem till now.

The operator also deduct Re. 1.00 from the balance of above said no.

Kindly resolve the above said problem as soon as possible, therefore I
continue use the services of Idea.

I am running behind Idea executives by calls & mails from last one year for wrong charges/billing by IDEA.

Inspite of correction they have again done the mistake with more problem.

They have given assurance by return mail that correction will be done in next month bill.

I recieved the next month bill with Huge problem no correction.They are always assured but no correction

Inspite of problem at IDEA end,They are putting me in trouble by pre call announcement , so many calls from billing deptt.

Executive of billing deptt were talking like fool as he is from separate section & not the part of IDEA.
He irritate me.

On what basis Idea doing such bad things,

Who is responsible for the loss that i am facing due to the hintrance in service/irritation to me.

Will idea compensate for the inconvenience caused to me so far ?

It shows how bad customer care idea has!!!

Let me also submit complain details to IDEA & their repliis w/o Action from more than ONE YEAR

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Thursday, November 25, 2010 2:28 PM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to the appended mail, we would like to inform you that the applicable amount adjustment has been processed against your Idea connection which will reflect in your subsequent Idea bill.

Trust the above addresses your concern.

Thanks & Regards,

D. Prahallad
Corporate Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or [protected] from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: CorpCare
Sent: Monday, November 22, 2010 5:30 PM
To: 'hira.l.[protected]@cselectric.co.in'
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on November 22, 2010, we would like to inform you that the matter is continuously being followed up and we will revert to you at the earliest.

We would like to confirm you that Pre call announcement has been deactivated against your Idea connection with effect from November 22, 2010.

Thanks & Regards,

D. Prahallad
Corporate Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or [protected] from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: H L Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Monday, November 22, 2010 2:09 PM
To: CorpCare; corp.care.[protected]@idea.adityabirla.com
Cc: 'grievance idea'
Subject: RE: Problem in Bill of Mobile no-[protected]

why you have put warning call on my no. W/o resolution of the wrong bill problem.???.
Should I Pay the wrong bill to Idea?

I may put this case to consumer court with worst &negative service given by idea if this problem is not solved immediately

Regards
HL.Sharma




C-59,PH-II Noida - 201305 India
Tel: (+[protected],Fax: (+[protected]
www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !


From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Friday, November 19, 2010 12:35 PM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to inform you that the bill plan has been changed to “Special 600 Arp” plan with having the previous benefits against your Idea connection with effect from November 18, 2010.

We would like to confirm you that the concern regarding the bill is continuously being followed up and we will revert to you at the earliest. The reference number for the same is[protected].

Thanks & Regards,

D. Prahallad
Corporate Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or [protected] from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

From: H L Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Wednesday, November 17, 2010 3:44 PM
To: CorpCare; 'ccare.[protected]@idea.adityabirla.com'
Subject: RE: Problem in Bill of Mobile no-[protected]

Kindly do correction in bill. W/o correction I am unable to make payment.

Regards
HL.Sharma




C-59,PH-II Noida - 201305 India
Tel: (+[protected],Fax: (+[protected]
www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !


From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Friday, November 12, 2010 4:59 PM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on November 11, 2010, we would like to inform you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority.

The matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,

D. Prahallad
Corporate Service Desk
________________________________________
Idea Cellular Limited - <Delhi>
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 for Queries and Requests and 198 for Complaints from your mobile (or [protected] from a landline) to know more about IDEA

Explore Idea's Self Care Services on your fingertips. Just dial*147# (toll free) from your Idea number & enjoy the convenience of viewing various Idea products & services anytime, anywhere.

________________________________________
From: HL Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Tuesday, November 09, 2010 1:40 PM
To: CorpCare; Grievance Delhi; Customer Care (UPW)
Subject: RE: Problem in Bill of Mobile no-[protected]

KINDLY RESOLVE THE PROBLEM.


Regards
HL.Sharma




C-59,PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !

________________________________________
From: HL Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Wednesday, November 03, 2010 11:40 AM
To: 'CorpCare'; 'grievance.[protected]@idea.adityabirla.com'; 'ccare.[protected]@idea.adityabirla.com'
Subject: RE: Problem in Bill of Mobile no-[protected]

MY WRONG BILL PROBLEM IS NOT RESOLVED FROM LONG LONG MONTHS. SEE BELOW COMMUNICATION & ASSURANCE FROM IDEA ,

& NOW AGAIN I AM LOOKING MAJOR ERROR IN CURRENT BILL.

FROM THAT CASE I UNDERSTAND THAT YOU ARE PRONE TO CHARGE WRONG BILLS.

I AM GIVING YOU THE LAST CHANCE TO CORRECT THE THINGS IN ORDER.


Regards
HL.Sharma




C-59,PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !

________________________________________
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Friday, March 12, 2010 4:14 PM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to confirm you that the applicable adjustment towards your Idea connection will be adjusted and reflecting in subsequent Idea bill.

Trust the above addresses your concern.

Thanks & Regards,

Leena Thawani
Corporate Service Desk
________________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) to know more about IDEA.

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”.



________________________________________









________________________________________
From: HL Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Thursday, March 11, 2010 1:56 PM
To: 'CorpCare'
Subject: RE: Problem in Bill of Mobile no-[protected]

Dear Madam Leena Thawani

Adjustment is not reflecting in bill as in below mail. Please intervene to do it

Regards
HL.Sharma
Asstt.Manager-(Quality Assurance& Vendor Development)




C-59,PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !

________________________________________
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Friday, February 12, 2010 6:00 PM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we would like to confirm you that we have extended the process for the applicable adjustment and the same amount will be reflecting in subsequent Idea bill.

Trust the above addresses your concern.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely,

Leena Thawani

Customer Care
Idea Cellular Limited.
Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”.

________________________________________
From: HL Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Thursday, February 11, 2010 2:41 PM
To: CorpCare
Subject: RE: Problem in Bill of Mobile no-[protected]

Adjustment is not reflecting in bill as committed by your executive.

Kindly sort-out .



Regards
HL.Sharma
Asstt.Manager-(Quality Assurance& Vendor Development)




C-59,PH-II Noida - 201305 India

www.cselectric.co.in

This email is confidential and privileged. If you are not the addressee, please notify the sender immediately and delete it from your system without disclosure. Please note that emails are not secure and may suffer errors, viruses, etc. C&S Electric Ltd. does not accept any liability for any damage caused due to this email.
P Please consider the environment before printing this email !

________________________________________
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, December 12, 2009 9:06 AM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding SMS charges against your Idea connections.

Further, we would like to inform you that we have carefully noted the content of SMS charges and the same has been highlighted to the concerned team.

The matter is currently being followed up and we will revert back to you at the earliest.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely,

Sarabpreet kaur malik

Customer Care
Idea Cellular Limited.
Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”

________________________________________
From: H.L.Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Friday, December 11, 2009 12:51 PM
To: CorpCare
Subject: RE: Problem in Bill of Mobile no-[protected]

Dear Sir/Madam,

How long time is required to resolve this problem.My Complain is not resolved yet
of wrong charges

Regards
HL.Sharma








From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, November 25, 2009 11:15 AM
To: hira.l.[protected]@cselectric.co.in
Subject: FW: Problem in Bill of Mobile no-[protected]

Dear Mr. Sharma,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding SMS charges against your Idea connections.
.
Further, we would like to inform you that we have initiated the request for wrong charges of SMS under the reference number 91173093 towards your Idea Mobile connection.

Trust the above addresses your query to the best of your satisfaction.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely,

Sarabpreet kaur Malik

Customer Care.
Idea Cellular Limited.
Delhi.

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com

________________________________________
From: Customer Care - New Delhi
Sent: Tuesday, November 24, 2009 4:10 PM
To: CorpCare
Subject: FW: Problem in Bill of Mobile no-[protected]

________________________________________
From: Customer Care (UPW)
Sent: Tuesday, November 24, 2009 12:51 PM
To: Customer Care - New Delhi
Subject: FW: Problem in Bill of Mobile no-[protected]

________________________________________
From: H.L.Sharma [mailto:hira.l.[protected]@cselectric.co.in]
Sent: Tuesday, November 24, 2009 11:43 AM
To: Customer Care (UPW)
Subject: Problem in Bill of Mobile no-[protected]

Dear Sir,
Pl. note I am using ARP plan in which 100 SMS free per month
In last month bill we found following discrepancies.

All SMS charged without prior intimation to me
SMS charged twice.

I got frustrated because in spite of registered complain in last week at 12345, no action has been taken.

You are requested to resolve the problem.

Regards,
HL Sharma

dear sir
my cell no. [protected] has been cancelled by your concerned authority due to not resubmitting the documents. But i' ve already submitted my all required documents while purchasing of sim so why should i resubmit?

therefore i request you plz be kind enough to reactivate my sim considering the above facts as earliest possible for which i will be obliged.


regards,
sesadev nayak

Have a look at the below mails which I was sending for the above subject and is the same details of my complaint.

sirs,

This is the last reminder to you and if you are not having a helping hand I am not going to use or recommend your service anymore.

Thanks and regards,

Anil Prabha

[protected]


My current stay in Saudi Arabia and My number

Mobile: +[protected]
anil.[protected]@hotmail.com






[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Sat, 4 Dec 2010 18:01:43 +0800


Hi Team,

This is what I am not expecting from your side.

Get back to me with a solution for my complaint at the immediate since I am using your service.


Thanks and regards,
Anil Prabha Tel.: [protected].



[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: ccare.[protected]@idea.adityabirla.com
CC: grievance.[protected]@idea.adityabirla.com
Subject: FW: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Thu, 2 Dec 2010 16:03:59 +0800



HELLO NO RESPONSE FROM YOUR SIDE

PLEASE CONSIDER THIS COMPLAINT ASAP

THANKS

[protected][protected][protected][protected]
From: anil.[protected]@hotmail.com
To: grievance.[protected]@idea.adityabirla.com
Subject: MY PHONE [protected], IS ON BARRING -DOT NOT ABLE TO MAKE INTERNATIONAL CALLS, INCOMING CALLS ARE ACTIVE, PLEASE HAVE A HELPING HAND ON THIS.....URGENT
Date: Wed, 1 Dec 2010 22:53:24 +0800

Dear Sir,

I need an urgent help from your side of getting activate my above number from Kingdom of Saudi Arabia. Currently I am located here and I was keeping with you on the basis of the international roaming as you provide for your customers.

My Sim is having enough charge of making international calls and and now the complaint is that after all I reached here on the same day I was succeded of making calls from here and on wards the call baring is coming across while making calls to India.

I tired many times of getting in connection and all the way the barring is happening. I tried of removing the barring from the set up option of my phone N73 I and is asking of the pass word for it.

There fore kindly needed urgent help on this matter as always ur provided to me.

Thanks and regards,
Anil Prabha Tel.: +91 [protected].

They have not clear status of my MNP service.

dear sir regards my name bharti rani i use number [protected] , sir iwant close my number sir but ganash trader worker mr shanker says this number is close is sunam but sai paid all over bill in ganash traders so way he cant close my number his worker mr shanker bad words with me sir do samthing