Idea Cellular Complaints & Reviews

Hello,

My mobile number is[protected] and[protected]. and i am using this card since 2006. And i always pay the bill amount regularly. But last two years ago company charge 80-90 Rs. additional which is not payable. while this charge related i meet personally to office staff and thay told me your charges will be reverted in your next months bill but still company did not revert any charges even in November month company add some SMS charges (Rs. 244) which i have used on dated 06/11/2010. This day which is not a goverment holiday or not any special occation (Like Friendship Day or Valentine Day). While i pay the amount of this month i alredy inform to IDEA office i will not pay this amount and also mention in bill copy.
From today they did not informed to me you pay this amount otherwise your calling will be stopped. And suddenlly company Baned my both the mobile.

second thing in last week dated 11/11/2010 to 17/11/2010 i face some connectivity or network related problem so i complaint to customer care or even office but complained not solved as of 19/11/2010. so my concern is i am not liable to pay any single amount during this period.

I hope you give me a positive and proper answer.


Thanking you,
Nimesh Patel

Dear Sir,

We have received a telephone bill for amout 13878 last month and in that one of the call made to an international number was shown as Rs 6000 and the duration was 60 mins. This was shown in the billing that this call is made from my wifes mobile number. We have no idea on who's number this is and for that matter no idea which country code this call was made to. Me and my wife complained to the Idea cellular group that we have not made this call and still they are trying to push thse charges on us. We have no choise other than reaching a consumer forem for justise in this case and request for your help regarding the same.

Please advice me on the course of action for the same!

Regards,
Prasad

I had purchased an idea sim in august 2010, i was regularly using the number. after that in september i went outside india,and since it was roaming i couldnt receive the calls but i used to get message.In fact i had recharged for some amount for the account

unfortunately since december my sim is deactivated and no prior information was given before disconnection. now when i contacted the customer care,they told that my sim is deactivated and my number is alloted to another person. this was really disgusting. since i was not given any information about the disconnection. i also lost my amount.

well I feel that this step taken by idea is wrong,because i'll not get the number also the amount.

hello sir,

here i am complaining of idea cellular ltd. As per the DOT requirements they asking for new documents of the mobile user.Because of that i called to customer care idea cellular to ask where to submit the documents so they replied there is a office in my town but when i went to that place they replied that they are not collecting the documents of postpaid customer so i again called to the customer care office and tell him my problem so he replied to go mehsana to submit the document.So i ask him can't they sent the person whom comes to collect my bill amount so replied no we can't because documents are for government process no for us so we can't even i told him that i'll complaint for this so he replies who cares for that.

my mobile no was; [protected]. i was user of postaid after offer by co. in feb'10. they offer monthly plan of rs. 199/- with 24000sec plus 300 sms free. at this time they hide on which kind o[censored]se your sms or outgoing will be chargeble, in last diwali time i forward sms , and mynext bill shown 162/- plus service tax. charges on my sms use on national holidays, then i go at idea center, they call that ou have to assume that it will be chargeble when you use it in national holidays declared by co. not by govt. this information was not cleared by co. or it's executive they only offer free sec and sms facility in 199/- plan. onl now co. says that it will be assumed by you that you know this information, becoz. every user know it even any co's user. i am not aware of this condition. and co. fail to informed me same now they call for payment and cutoff my outgoing use and recently they even cutoff m incoming calls also. my this number is with my all friends, relatives, business person market also. i suffered from this problem i call to co, b mail msg. and call them to go for consumer forum. grahak suraksha, even in trai, but they ignor it. says, that they are unavle to deduct this charges. i will pay them m actual bill which i use as per co.s information.
Help me to clear it and punish company at earlist.

thanks

MUkesh solanki.
b/14, sahvas flat, opp. miramohan flat, nr. tv9,
Jivrajpark, ahmedabad.
MY new contact no is; [protected].

I bought a sim of ideal before few days....and then the dealer has shown me the tariff. of 48 and 16 i recharged with 48 and then 16 but not got the benefits of tariff still the STD call are 50Paisa/ min and local also. Even i have given all the documents to the dealer on that same day. But after few days i came to know that the SIM is not on my name. I complaint the same to the dealer he told that i have submitted ur documents to the Idea company but they have done some mistake.

Also the dealer has taken three copies of xerox of my ID proof. I have doubt that the dealer is fake and he is providing the SIM cards to the other persons with the same ID proof. For me also the same case is happened. Know want to know that my ID Card has been used for how many SIM cards he Issued.

Till today no actions by above Idea Cellular authority even after above forwarded by honorable DOT to IDEA cellular proof as under.

=================================================== Status as on 14 Oct 2010
Registration Number:DOTEL/E/2010/02419
Name Of Complainant:Mayur Nasa
Date of Receipt:27 May 2010
Received by:Department of Telecommunications
Forwarded to:M/s.Idea Cellular Ltd.
Officer name:Ajay Sharma
Officer Designation:RA ICL
Contact Address:M/s.Idea Cellular Ltd.
1005,Kailash Building,
26,K.G.Marg, New Delhi110001
Contact Number:[protected]
e-mail:ajay.[protected]@idea.adityabirla.com
Date of Action:28 May 2010



Till today no actions by above Idea Cellular authority even after above forwarded by honorable DOT to IDEA cellular

Good Day

I have purchase 3 Idea Cellular Connections wide Cell No. [protected],[protected],[protected] in 27 th April 2010

Till today i.e. 17th december 2010 I am not satisfied due to IDEA cellular authorities zero Result action or work for my height of complaints for network issue at following Locations.

Proofs of complaints i have via email communications.

1. 18 janjira Chawl Rajawadi Ghatkopar east Mumbai 400077

2. Land Mark- Shil Phata towards Mahape Road Navi Mumbai as well as thane Juridiction

3. Land Mark- Kalyaan Shil Phata towards Mahape Road Navi Mumbai as well as thane Juridiction

4. Karnala Bird Sabtuary Panvel Alibaug Road Dist Raigad Maharashtra

5. R City Mall Ghatkopar West LBS Marg Mumbai

6. Life style R City Mall Ghatkopar West LBS Marg Mumbai

7. Tata Croma R City Mall Ghatkopar West LBS Marg Mumbai

8. Big Bazzar R City Mall Ghatkopar West LBS Marg Mumbai

9. Reliance Big Cinemaas R City Mall Ghatkopar West LBS Marg Mumbai

10. Parking area R City Mall Ghatkopar West LBS Marg Mumbai

11. Staircase area R City Mall Ghatkopar West LBS Marg Mumbai

12. Lobby Area R City Mall Ghatkopar West LBS Marg Mumbai

13. Sanegaon Tq. Roha Dist raigad Maharashtra

14. Jitaa Gaon Panvel aibaug Road Dist raigad Maharashtra

15. R City Mall Mulund West LBS Marg Mumbai

16. Life style R City Mall Mulund West LBS Marg Mumbai

17. Stores inside R City Mall Mulund West LBS Marg Mumbai

18. Big Bazzar R City Mall Mulund West LBS Marg Mumbai

19. Theatere R City Mall Mulund West LBS Marg Mumbai

20. Mumbra Kalva Road Retibunder Dist. Thane maharashtra

At above Locations IDEA cellular is fail to provide network service even after 8 months of service.

RESPECTED SIR,
I HAD SUBMITTING MY ID PROOF(FOR NUMBER IS [protected]) IN MY IDEA SHOWROOM(OMVIHAR,UTTAM NAGAR) 6 TIMES IN LAST 2 MONTH BUT IDEA SHOWROOM CAN NOT SAY ABOUT THIS MATTER ALSO CUSTMER CARE NOT INTERESTED IN THIS CASE THEY SAYS YOU PROBLEM IS SOLVE IN MY IDEA SHOWROOM,MY IDEA SHOWROOM SAYS YOUR ID PROOF IS FORWARDED TO COMPANY HE SAYS I DO NOT KNOW WHAT CAUSED YOUR CONNECTION IS BARRED THEY COLLECT MY ID PROOF AGAIN AND AGAIN,PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE.MY SUBSCRIBER ID NAME-MANISH KUMAR,MY ADDRESS_E-2-C,NANHEY PARK UTTAM NAGAR,NEW DELHI-110059)MY CONTACT NUMBSR IS [protected],[protected].

Sir

My name is Bharat & my mob no is [protected] of Reliance company. I wish
to change network through MNP to Idea Cellular .So I had submitted all
documents + charges to Idea company office on 1st Dec.2010. and But till date (MNP CAF code is RHLZ1QFG)
my no could not activated which create a big problem for me as from 1st Dec to till date my no is not working and it affect adversely to my business.
Sir pl. intervene the matter and help me

Thanks

Waiting for your kind response
Regards
Bharat

I had received a call from one IDEA telemarketers in Mumbai for a Idea postpaid card, offering a rental of Rs. 99 with 200 mins free talk time and calls @60 ps. I agreed and bought a new idea postpaid card sim card no.[protected] from and also submitted all my relevant documents on 11th November. I was told that the card will be activated in 48 hrs. But the same was not been activated after 2 months too.

I had made a complaint no. 16236172 on phone with the customer service and I was informed that since I reside at Vasai, this offer wont be valid. I would like to clarify that while buying the sim card too I had confirmed with the sales executive if it would work in Vasai - Maharashtra & Goa Circle and he said it will.

After 3 days i called again to check on my Complaint status and I was told that my money will be refunded to me in 2 days.. But the money was not refunded.

After 3-4 days I called the customer service department again and i was told that the complaint has been closed as the amount was released from their side. But i had not received the amount for the next 10-12 days too.

Last, I drafted a mail to their customer service cell on 14th December mentioning all these details. Today on 16th December I received 2 calls from their Customer Service department, out of which one call was made a conference call with the franchisee, customer service exec and me. There it was clarified that the sales person has the money and has still not reached me. I am told that the money will reach me today.. Lets see.

Though the amount was negligible, the mental torture was terrible.
I urge everyone to not fall prey to the telemarketers, especially if they belong to IDEA Cellular

My wife is having Ideal Mobile bearing No. [protected]. On 03.12.2010my wife received one SMS quoting "Your subscription to Dialer Tone is activated for free for 7 days. To de-act dial Toll free 155223. On 14.12.2010 my wife observed that the balance is less. While checking all the SMS it was found that another SMS was there "Your subscription for free DT will be renewed after 3 days, post that you will be charged as Rs. 30/-month as rental. To deactive pls dial 155223".

To confirm I contact the service provider IVRS it was found that Rs. 30.00 has been deducted for Dialer Tone. Similar deduction was made by Idea and after lodging complaint they had refunded the amount on 03.12.2010.

Now I request you to get back the deduction of Rs. 30.00 made by Idea arbitrarily and also compensation for harassing customer by trapping through SMS.

They have also deducted following amount providing value added services without consent from the cumstomer.

1. For MASTI on 10.11.2010 - Rs. 10.00
2.For Love ki dispensary on 31.10.2010 - Rs. 7.00
3.-do- on 07.11.2010 - Rs. 7.00

Now I want back the above deducted amount totalling to Rs. 54.00 at the earliest.

It is also requested to ask the service provider not to activate any value added services without specific request from the customer.

DEAR SIR,

I received a sms from BA-AWARD stating that

congrates you have won 750,000.00 pounds in 2010 cricket int mobile draw promo winning-4,to claim your prize contact Dr.HOFFMAN via email [protected]@hotmail.com

please review and check for the reality

my details
naveen reddy,
soramireddy
,rangapuram,
krishna(dt),
andhra pradesh,
india
my mobile number [protected]

Sirs, sub: Idea prepaid cellular connection No.[protected]


I am subscriber of Idea cellular since 2000 year and I have submitted
my documents relating to my address and Identity proofs with photo in the
year of 2008 and again I got messages to submit documents of address proof
photo and Identity. I filled a form which priscribed and enclosed all documents required by the operators of IDEA CELLULAR and submitted the
same to nearest dealers of Idea Services with an acknowledgement coupn bearing no.0229188 on the date of 22nd Novermber, 2010.

Again I got voice message on the same complaint that the communication will be disconnected if documents not submitted.

yours sincerely,

V. Jaganmohan

Yesterday i went to a idea dealer(KAMATH COMMUNICATION) to get a recharge of 222rs his staff accidentally recharged 29rs and my sms pack was changed,before it was 1ps per sms and now it is 10ps per sms.after the incident she recharged 222rs...i called the customer care and informed about it and told them that i need the old sms pack the told me that i have to recharge 197rs to get my old sms pack...today i went to the same dealer and told him to recharge 197rs and i told him that i will not pay 197rs because it is his mistake...now he is refusing to put 197rs....WHAT SHOULD I DO...PLEASE HELP ME....

I have logged complaint with idea cellular on 25th Nov 2010 regarding continuous call drop on my Mobile No. [protected] at my place of residence, however till date the complaint has not been resolved and seldom they update me with the progress about the complaint. I have escalated the issue with the nodal officer of Idea Cellular however the nodal officer office has not contacted me with any update. Till date i am facing the problem of call drops and enquiry from my end the only response that i have recieved on 10th of Dec 2010 that there is some hardware issue at the cell site nad no definite time period has been confirmed from there end.

Achinto Bhattacharya
M: [protected]
Email: [protected]@gmail.com

Dear Sir,

I hereby to draw your kind attention towards my mobile No.[protected] (Pre paid connection) against which an amount of Rs.5/= is deducted from my balance every day since 27.11.2010.

When I enquired regarding the same with your customer care department, they informed me that is on account of VAS of Cricket Junoon. I have neither applied for such service and nor received any message regarding Cricket. Any how I asked them to deactivate this service on 06.12.2010 vide request No.1-[protected] and I was assured that no more deductions will be made from my account and if found that the services were not activated my me the amount deducted will be refunded to me.

But sorry to say nothing happened in this regard and Rs.5/= are still going on to be deducted from my account. I have now raised many complaints vide following requests numbers but nothing seems to be happening : -

1. 1-[protected] dt.06.12.2010.
2. 1-[protected] dt.08.12.2010.
3. 1-[protected] dt.08.12.2010.

I am fed up of calling your customer care department. I lot of talk time has been wasted but for no result. I have been using your services for last 3-4 years but did not have any such problem in the past. But now I am really annoyed with the way things are going.

I hereby request you to kindly look into the matter and take an immediate action in this regard failing which I shall be compelled to change my operator or take appropriate action.

But after this no response from their end
& today dated 14.12.2010 i have received a massage your vas action is under process
so please take a reasonable action

With Regards,

Vinod Khurana
Mobile No.[protected]

I HAVE APPLIED FOR DND BEFORE 2 MONTH BUT I HAVE NOT ANY R.NO.I RECEIVED DAILY 8-10 CALLS FROM IDEA CO AND I FEEL VERY DISTURB

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[protected]
[protected]
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[protected]

I got a call from idea cellular company regarding discount of 75 rupees on every bill for one year if i pay them 450 rupees in advance.
I accepted the offer since i was saving 450 in one year.
Now when the bill has come its just showing few rupees as discount.When i contacted idea cellular customer care then they told that the discount is only on the usages nt on the whole bill.
So if i will not make any call in a month then i will not the get the discount on total bill.
I am having 199 post paid plan.
This hidden fact was not told i start.I was told told i will get discount on total bill.Now they are say that its on usages i.e call made during that month.
This is also not applicable if a person is on roaming.
I asked then to cancel the offer then they are not ready.
Please help me in getting my refund

As per “TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services”, No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.
Still a chargeable value added service is getting activated on my mobile no. [protected] everyday. This has happened for three consecutive times in last 4-5 days. It was on 8th dec that I received a sms stating a chargeable value added service had been activated on my mobile without my prior consent. I called up customer care centre and got it deactivated. Though contacting customer care is a sheer wastage of time and grilling task because every time my call was kept on hold that was chargeable for about half an hour and then call was hung up. However, somehow I managed to talk to customer care executive who confirmed me of its deactivation. The following day, I received another sms stating the re-activation of the same service, I again contacted customer care after so much of effort and again got it de-activated. But to my dismay, the same service got re-activated the following day.
This is a good way of fooling customer and making money. First, a service is activated and charged and customer is made to talk to customer care for which he has to shell out so much of money which goes in the pocket of Idea. Both ways, either a customer makes call to customer or doesn’t it is he/she who has to shell out money. My lots of money have been deducted from my account on this ground. Now, I want my money to be refunded back. But rustic customer care executive says, the money wasted on talking to them will not be refunded. Why should I pay for this nuisance. Idea should pay for their fault. Why was the service activated on my mobile for three consecutive times despite my several requests for its deactivation??? If my money is not refunded, I will be forced to change my service provider and lodge complaint with consumer court for the money I have lost and the mental harassment I have been facing. Idea should do away with such unethical approach.