Idea Cellular Complaints & Reviews

with regard's

Hi, I am Brijesh kr.Rana my mobile no.[protected] residing at Civil Hospital Baroda Road Gohana. HR.I am your idea pre paid customer From Last 15days & from beginning i have to face much problems.On 12/12/09 my a/c balance was 4.65 rs.then i switch off my mobile. i switch on my mobile on 17/12/09 in evening time is 4:00 p.m.i surprized when i check my balance it was -88.71 rs.I go to dealar( jain telecom gphana) for rch. 89 rs. First i rch. 20 rs. in my a/c.but a/c bal. was -71 rs. then i make a call on 347 & I ask for my a/c details there was an executive he told me,"Sir apke 88 rs. sham tak apke a/c mein aa jayenge". i again call on 347 at evening there was another executive he told me ,"Sir apke a/c mein 89 rs. ka rch. hua hai".I just say thank you becouse i also want this rch. in my a/c then why not your side.After that I rch. 100 rs. again in my a/c after rch. my bal. was 16 rs. but 8:30 P.M. it was 4.65 rs.during this time I don't make any call. After that i again call on 347 but my customer care had been barred. Then i make a call from my another no.([protected]). There was a person i don't know what ever that person name is? He told me 3 services are ativated on your mobile fron 12/12/09 .He ask me do you want to deactivat these service. i said," yes".But i did not get any sms regarding these services.Then I just say ,"please transfer my call to your seniour. Then he said to me very rudlley," Call transfer nahi ho payegi. i ask to him ," why."Any other person was laughing behind him. he was saying ," kaun pagal hai." at morning 18/12/09 aain i recharge 20 rs. My bal. 20.71 rs. Now my bal. was proper & 89 rs. rch. also in my a/c.but my bal. is dep. from my main a/c now my balane is 1.49 rs. why?. Please check this sir & find where is the problem. I can not call on 347 becouse this is barred. I make a call on [protected] time was 10.00 am. There was a lady on recp. She took my no.& said," Nidhi mam abhi aye nahi hai. wo jaise hi aati hain main aapke pass call back karengi. "but i don't rece. any call form her side i don't have anY no. where i call for this problem.On this way u can understand which condition i will have to face.
In this way I become fed up with Ur Services AGAIN , and Leaving Ur Feel Good Public Relation Services...But think again again Ur Customer Care Executives Services Not Ur Company Services.......IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.

regrd's

Brijesh kr.Rana
Gohana.
Mob. no. [protected]

Sir,

I visit your showroom for buy postpaid connection, your front desk executive provide me a postpaid number [protected], I paid Ten Thousand Rs. For its premium cost, After 5 hours , executive call me that he will not able to given me such no., he told me that some body paying more premium for this.





The question is that, Is this your company policy …..

I am very disappointed for this…



I am informing you that if you not provide the no. I will go to the consumer court





The Details given below:



Receipt No. : 65651

Receipt Date : 15-12-09

Amount Deposit : Ten Thousand Five hundred

Customer name : Rahul Gupta

Showroom : Kalyani , Kanpur

Executive Name : Rajesh , [protected], [protected]





Rahul Gupta

[protected]

Advocate Kanpur Court

my net is runnig at very low speed will there be any download accelerators..............please suggest me......

this is to be taken care of by idea cellular for there improper service .My mobile number is [protected]
I had activated GPRS service of Idea. This month on 3dec i asked contact center to deactivate my 25rs unlimited rental plan. and the every next day morning again i called up and to continue the services.They said, they will try to re-activate the service and asked me to call them at around 3-4pm to check the status. ( IDEA HAS A VERY STRANGE WAY OF REACHING CONTACT CENTER. WE CAN REACH THEM ONCE IN ONE DAY.THOUGH THEY SAY 3TIMES IN A DAY)
As i was done with one call in the morning i wasnt able to reach them to know the status and on the day in the evening i got deducted with 25rs as daily rental.I thought they might have re-activated my services, but on 5dec when i was using internet my 250rs got deduted saying due to browsing and downloading.and GPRS service hasnt activated.

They i called contact center they said that the request is still under process and it is IDEA's mistake of deducting balance as i was in 25rs unlimited rental plan.
i spoke to almost all the supervisors and team leaders . to name Sandhya, Shabana, Srikant, Ahmed, Razak, Vijaya, Ranjeet.

Everyone assured me about balace refund. but when i call them everyday i used to get a new answer from each TL or supervisor saying you have been charged for browsing. and when they again cross check, they would assure to refund the balance in an hour.This thing is going on since 8dec and till date nothing worked out.

They always say, you will get a confirmation message about activation or deactivation of services, which absolutely crap. They themselves dont have clear picture about there own services.

Forget about general counter staff even supervisors and Team Leader dont have correct information to pass on to customer and if you miss that call thats it ...you have to wait an other day to reach them or have to search for other idea number to call them ...
This is not the first time am facing this problem, several times i had same issue with them and fed up of IDea so moved to someother network.

SUCH A IDIOTIC SERVICE IS GIVEN BY IDEA PEOPLE. THAT IS THE REASON IDEA STANDS VERY LOW. THEY ARE LEAST BOTHERED ABOUT CUSTOMERS ISSUES.

i had not got my money back through online recharge.and my balance is deducted from my SBI DEBIT CARD.
I REQUEST YOU TO GIVE MY MONEY BACK IMMEDIETLY....................

Hello Sir,

I own an Idea number..........On 11th December it's validity was getting over.......So i had called Idea customer care for recharge options......then from there i got to know that by doing the recharge of Rs. 349/- i would get 1 year validity and a talk time of Rs.250/- for I-card Active Plan.............so, considering it as an authentic information i recharged the idea card with Rs. 349/-.......but doing so i didn't got talk time of Rs. 250/- and got validity of 6 months only..........So, I would like to get some help from you.

Card details:
District: Nashik- Maharashtra.
Number: [protected]
Plan: I-Card Active..
And I have been using it since last 2 years

I have taken Idea Sim card Number is [protected].One week it was working as usual. But now we are unable to call frm this number and also we are not receive any calls as we are getting the message as " this number is on temporarly on hold". I have submitted all the corret and valuable documents. Could you please chech this and help me out..

I applied for conversion of my postpaid no to prepaid number on 7th december but till date i.e after 8 days there is no resolution to the issue.
POOREST SERVICE PROVIDER


and this is what I get from idea.............

Dear Mr. Rastogi,

Thank you for writing to us.

With reference to your mail, we understand your concern regarding the Post to Pre migration against your Idea Mobile Number 9911061***.

Further, we would like to inform you that the matter is currently being followed up and we will revert back to you at the earliest.

At your service,
Sincerely,

Deepali Pase

Idea Cellular Limited.
Delhi

________________________________________
From: Rastogi, Vikas [mailto:vikas.[protected]@sap.com]
Sent: Friday, December 11, 2009 10:06 PM
To: Grievance Delhi
Subject: FW: Mobile number 991106**** - From Postpaid to Prepaid not activated.(Request no[protected]
Importance: High

Dear Sir,

I have applied for conversion of my postpaid to prepaid on 07/12 vide Request no 92392026 but even after 5 days there is no resolution of the issue.
So could you please check if there is anything that can be done in this case.
Also please see the below communication with the customer care.

Thanks,
Vikas
Mob : 880235****


From: Rastogi, Vikas
Sent: Friday, December 11, 2009 10:02 PM
To: 'Customer Care - New Delhi'
Subject: RE: Mobile number 991106**** - From Postpaid to Prepaid not activated.
Importance: High

Hi,

I done the same but when I dialed 2222 there is message no network coverage.
Because there is message “SIM registration failed or Inactive SIM when it is inserted into the mobile.
So is there anything else that can be done or I need to forgot this issue and close the number.

Vikas
Mob : 88023*****

From: Customer Care - New Delhi [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: Friday, December 11, 2009 1:49 PM
To: Rastogi, Vikas
Subject: FW: Mobile number[protected] From Postpaid to Prepaid not activated.
Importance: High

Dear Sir,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on December 11, 2009, we understand your concern regarding prepaid migration of your Idea postpaid number 991106*****.

Further, we would request you to kindly initiate the first call to 2222 for avail the services.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at ccare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Leena Thawani

Customer Care
Idea Cellular Limited.
Delhi



________________________________________
From: Rastogi, Vikas [mailto:vikas.[protected]@sap.com]
Sent: Thursday, December 10, 2009 8:09 PM
To: Customer Care - New Delhi
Subject: RE: Mobile number 991106**** - From Postpaid to Prepaid not activated.
Importance: High

HI,

My other number is 98913*****. You can contact me anytime after 10.00 AM.
Also even after 4 days there is no resolution of the problem, as the customer care and idea service center keeps passing the buck without providing the solution.
THIS IS VERY FRUSTRATING AND VERY BAD SERVICE


Thanks,
VIka



From: Customer Care - New Delhi [mailto:ccare.[protected]@idea.adityabirla.com]
Sent: Thursday, December 10, 2009 3:48 PM
To: Rastogi, Vikas
Subject: FW: Mobile number 9911061*** - From Postpaid to Prepaid not activated.

Dear Sir/Madam,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding prepaid migration of your Idea postpaid connection.

Further, we would request you to kindly provide us with the Idea number, alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.

For further assistance, please call our 24-hour Helpline at[protected] from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Leena Thawani

Customer Care
Idea Cellular Limited.
Delhi
________________________________________
From: Rastogi, Vikas [mailto:vikas.[protected]@sap.com]
Sent: Wednesday, December 09, 2009 11:47 PM
To: Customer Care - New Delhi
Subject: Mobile number 991106*** - From Postpaid to Prepaid not activated.

HI,

I had given the application for conversion on 07/12/09 ant 2.00 PM. But till date there is no activation of the prepaid number.
I contacted the myidea shop and also the customer care but there is no satisfactory response.
The time shown for activation was escalated 4 times. So would you please check if anything can be done.

Or any miracle can resolve the issue. The service from the call centre was very bad and they are not able to provide anything and same is the response from
Myidea showroom (Near Sector – 7) Gurgaon.

Hopefully waiting for some response.

Thanks,

once idea cellular offered me the plan which suits to me and they also told me i hve to pay 250 rs for security its refundable whnver i changed the plan ,but after 15 days i switch to another plan i asked for the security money but they simply refuses from the security money now they are saying that u r charged for the sim ,but they already taken 250 extra for this.my no is [protected]

dear sir
any body know idea cellular ltd higher officers in india e-mail id pl inform me
in kerala idea cellular for cheating service .3 or 4 month any doubt call and say nodel and appellate officers are out of station .what a idea.it can change my life.

suresh [protected]

[protected]@gmail.com

Respected sir,
My self Employed in an Educational institute at ludhiana , On dated 27/11/2009 the company reprepresentative Mr. Gaurav Mobile Number [protected] & Dealer Mr. Sanjeev [protected] visited in the college campus for the sale promotion activities . During that 100 students & 30 Staff member purchased the sim ( cash card based ) from Company outlet .Till Today more than 50 % of the number are not activated by the company IDEA. A number of time we approached but no positive approach from the company.

From the Student & staff

Govt.Instt. of Textile Chemistry & Knitting Technology
Rishi Nagar Ludhiana

i have paid fully payment of our bill before due date. No other payment is due on me from idea cellular ltd. company after that he had cut my outgoing call for 2 days. and charge me late fee charges of Rs.50 + Outstanding bill of last
company have give me a credit limit of Rs.1000/- that is also not use by me.

because of you have cut my outgoing calls i have disturb.

In the month of Nov. I paid Cheque No. 128909 amount Rs.360/- of dated 21/Nov./2009 The Yavatmal urban co.op. bank ltd. yavatmal, branch amravati.

on the following outlet of idea.
Agrata communication, walcut compound, morshi road, near murli electronics, amravati 444601. contact no. [protected].

Rajesh mangalrao badgujar
near new prabhat colony,
mahavir nagar, amravati 444607

mob. no. [protected]

Idea ek dum chor company hai do not buy Idea prepaid sim. I am using Idea mobile# [protected] from last six months. I feel there are lot of deductions other than call rates when I asked from consumer care dept they say that our system is not showing any deduction when I insist then they told me that you have started music masti pack and there is deduction of Rs. 10 every week I stopped music masti pack and again there was deductions and again I called at custmer care they told me that you have started GPRS services and everyday there is deduction of Rs. 5 for those service but I told me that I have not started any such services. But as per thier SMS for deductions say I am using international roaming services but I never visited anywhere.

I request everybody buy any SIM but do not go for IDEA.

Sanjay

Dear Sir,

I have lost my mobile phone having idea sim No.[protected]
My Name is Rajish kumar.D
My Fathers name is N.Devarajan.
My address proof is relianse electricity bill of mathai geevarghese,Room No.10,Chal No.11,Mahatma phule nagar ,Lokhandemarg
I want to block the sim so that no one illegally uses it.and want to continue the same no.
What can i do for that?My current location is Sivaji Park,Dadar

Kindly help me

Thanks and regards
Rajish kumar.D

Dear Sir,

I am holding celular mobile services. I am already having a BPL, Reliance, Vodaphone sims.
I have been regularly requesting Idea to activate my International roaming and ISD for which I am ready to pay the required 3000 deposit. They are not activating the same stating reasons that a chargeble service of call conferencing is already active on my number, which is true

I have already explained them many times that BPL , Reliance, Vodaphone are offering call conferencing free of charge and then too I am having ISD on all my same numbers. Here even after charging for call conference the company is not swtarting ISD service.

My compalints are taken only verbally, but nothing is materialising till date.

Please suggest me what should be done.

With Regards,

___ Sanjeev Shah

i applied for the idea cellur sim card. And it has been Activated. After while time i come to know what ever i submitted the documents for simcards. the distributor has been multiplied and applied up more than 100docs.

my suggestion to mail readers While applying sim card make signature on photo copy over the where the letter is mentions.

I also send the mail to the idea and as well as Trai. im not any response..

Below.......

Hi,

I applied for connection of Idea cellular No. [protected] Sim No.[protected], Sim card is Dispatched to me on 09/05/09.
I purchased from Distributor - Shreyas Telecom (Name - Shreyas), Mysore road, Channarayapatna-573116, Karnataka State.

Applied Name: Rakshith Y
Father Name: Muralidhar Y,
Date of Birth: 29/11/1986.

I have a Doubt in my name 100 to 150 no. is activated. I also have a small information. Pls dnt neglect this mail,. pls Verify the data and help me.

If any problem is accord in future by those Numbers. i am not the responsible. I am also going to state this legally.

My personal no. of Idea what ever i used and terminated is below

[protected] - is also not in use form past 4 months for ur information.....

Pls replay me..

My Contact No - [protected]



Regards,
Rakshith Yadalam.

I have purchased Idea net setter on[protected] of price Rs.2000.The company have provided details as its internet speed is up to 236kbps and actually it is giving 20kbps where the speed is not even 70kbps

Idea says that this net setter is HIGH SPEED INTERNET so where is high speed there is no speed.On the date[protected] I called the customer care of Idea about the problem but Idea takes no action on the complaint.

Idea is totally froad. I purchased it by knowing all the details but for actual performance we have to purchase & use it.I purchased it because it was high speed internet but it is not.

The internet speed of this net setter is very slow so Idea should return the money of me or increase the internet performance

Else me & my friends can take legal actions on Idea

Idea should not advertise in wrong manner

Idea is totally froad.I have provided the image of the Idea net setter's speed as an proof in which sometimes speed get decreased to 0000kbps

................Onkar Deshmukh
Parbhani

Dear Sir,

I have an idea gsm cellular # [protected] (Delhi/NCR). I was using it but one fine day in the morning after recieving some call it started showing me " Sim card rejected." . I went to autorosed service centre and showed the sim but they(manager) refused to change/replaced the sim and asked me to pay to get it replaced with a new one

"Sim card rejected" is a standard problem of the cellular company. Most of the other gsm provider replace it free and immediately for such problems then why idea is reluctant to do so.

Dear Sir,

We have paid Rs. 4,500/- towards IDEA on 03/11/2009. & given SMS for activation also .

We have taken your new connection of IDEA & paid for international roaming also .

Our Director is in Brazil now & he is not able to contact us due to non activation & network problem of our IDEA mobile connection.

We have sent 2 -3 mails to customer care as follows :

Pl do it urgently.

I have forwarded complaint also thru customer care Ms. Nirali. She is telling that your server / system is down . So what is the use to select your connection.

Why this delay ? pl give us the reason .



Pl make it active urgently. & give your guidance to select proper network at Sao Paulo Brazil.

the Number of IDEA taken by our Director is [protected].


As far as possible try to contact on this number and pl. have a talk with our Director, as he couldn't contact to us .a

Or pl send email to rajendra.[protected]@sunconengineers.com at the earliest.

Despite number of complaints made by the members of Palam Vihar Residential Welfare Association, General Secretary of Palam Vihar Residential Welfare Association and Star Facilates Management Ltd. (Ansals) to the Administrator, HUDA, DC, Gurgaon and DTP (Enforcement) for the last 2 years but nothing has been done till date and the owner of premises i.e. A-683 Palam Vihar Gurgaon is going on increasing and re-devloping its strengths day by day along with other commercial activity spreading health hazard activity in the residential colony which is not allowed in the residential colony as per law. DTP(Enforcement) may be directed to take immediate action against the defaulter and not allow him to function further and avoid further health hazard activity in the colony.