Idea Cellular Complaints & Reviews

Dear Sir,

ITBL Telecom Pvt. Ltd, ITBL House, B-70, Naraina Phase II, New Delhi is a FRAUD

I am having the Idea No. [protected] and here is a complaint in this regards.

I got a call from ITBL Telecom Pvt. Ltd, ITBL House, B-70, Naraina Phase II, New Delhi and they offered me the following schemes:

1. Monthly charges of Rs. 149/- (in which my call rates will be 50 paisa local, 60 paisa STD, 100 sms free, 100 min free calls local or STD, and Rs. 100 talk value) as per their commitment
2. Addition Rs. 500/- Internet unlimited usage
3. I have to pay Rs. 500/- only for activation which I paid vide ITBL rec. No. 30407 dated 26-oct-09

My complaint is that till today date, I did not get Rs. 100/- talk valve and Rs. 500/- internet unlimited usages.
When I speak to Idea Customer care they told me that the above i.e. (Rs. 100/- talk valve and Rs. 500/- internet unlimited usages) is not available in this monthly charges. Then I call to ITBL Co. but they are not attending the phone calls now.

IS ITBL A FRAUD company ???? Or what else. They are making fool to customers by giving them such information, only for their business

Now please suggest me what I will do.

I hope this mail helps me very much in this regard.


With regards

Vikas kachroo
[protected]
[protected]

Following are my experience , so all new buyers please take care
1. While taking a new connection , provided an old set / instrument
2. No receipt for initial payment done Rs.2990/-
3. False discounts like 1st 3 months 1GB free for a plan of Rs299 pm of 500 MB free
4. Very 1st month if you use more than 500 MB , you are billed at an excess rate / MB
5. Zero coverage / signals and no representative will rectify the same
6. Your system will be diconnected but rental and bill will be continuing.
7. Finally a legal notice for not paying the dues inspite of all the above mentioned mental torturing
done to the customer.

SO BEWARE OF THE ABOVE

Dear Sir,
I have Idea Net setter, 1 month ago. Having unlimited plan. I live in Proper Khandwa. My home is 2 km. range of khandwa. My business is totaly Internet based so i take net connection. But I don't have proper Network, Speed, or service. When i complaint at local Idea office, they registered my complain and time 48 hours but no solution of my problem. After this again and again I complaint Ideae coustmer care in Khandwa or Indore also they tell me only one thing just 24 -48 hours wait. I suffer alot. I also pay 1000/- Bill per month but no service provide themselves.
In some areas of my city it work properly but in my area there speed is very slow . Please tell me what can I do. Tell me about my previllages,

My no.[protected] and[protected]

Dear Sir,

I am Dinesh Mahajan. Mob No:- [protected] using idea mobile.
On[protected] at night 12:13 i get msg " We have received ur song request" & on[protected] i get msg "Your dialer tone is successfully activated" & my 45 Rs going to cut.
Actually i didnt activate any dialer tone. They activate dialer tone without any intimation.
When i make call to idea customer care they telling I making request for dailer tone when they make call.
I am not request for any dialer tone.
This kind of things are now increased by mobile company.

Plz take necessary action

i sunil kumar regular customer of idea my idea sim card chit chat services are closed because of not document subbmission i have already submitted for all documents of purchasing sim card pls open my sim card chit chat services .
my sim card no is-[protected]

thank you
sunil kumar
village narshya
p.o sangla koti
distt-uttrakhand

Dear Team,





I Purchase A new postpaid Connection of Idea Plan 149 , and No [protected],its Active But I Dont Receive sim this No. I purchase This No On harjit Communication , subham Telecom In Uttam Nagar. And Exucutive No [protected],[protected],[protected],[protected] But Its Not Responding How Can I receive My NO .



Pls Confirm ASAP

Thanks & Regards

Nitin Sharma



Add--- 28/33 East Chajjupur Babarpur Shd Del-32

Mobile No-[protected]

Hi

I am using idea and was having the 699 corp plan. but this month the plan was ending.
Now they have started the same paln (699 Corp plan) but I dont want this plan, when i told them that i dont want this plan they told me that this is now being activated and now if you want to start with new plan then they will not reverse the charges (699 + (69) appx. service tax ) and new plan will be activated.

Also I mail them the same prob and one of their customer care agent told me that the charges will be reversed but after few days another one called me and told that these will not get reversed.

I again mail them the same mail that their customer care agent replied me back but i am not getting any response from them.

When i contact the customer care on phone they told that no mail is sent from my side I was so much shocked and surprised about their response.

I asked them simple ques will they activate any paln of their choice or I have the right to activate any paln on my number. but they are not giving any straight response from them.

I dont know how to tackel them

I have a idea Connection - [protected]. Starting oct 2009, I had to
make a ISD calls to America Mobile. I called up ideaCustomer
Care to ask for what are the rates for calling up America Mobile
The customer care person told me that the charges for America Mobile
applicable to me is Rs 9.99 per min.
i call to america on 1 nov 2009 at 9.30 am
when i saw a bill detail , idea charge 100/min for that ISD
i make two calls
the duration of first call was 57 sec.
&102sec. for 2nd call
idea charges 300 for above two calls
so i request to you plz correct this bill & send me again
THANKS

Ranjit singh

i want to deactivate TA gupshup service in my mobile.its being an irritation for me.please deactivate this service as soon as possible.my number is [protected]

I have been using my Motorola handset from past 3years. Suddenly I get a message from Idea Cellular that my IMEI number is invalid. This is just insane. I talked to customer care of Idea they are useless. I am sure Motorola can not sell something illegal. The Idea has just invalid IMEI number database. To whom I should send this case. This customer service has to improve.

I am using a postpaid corporate number ([protected]) of Idea cellular in delhi. In November bill they are activating the ph1021gamepack100 packages of their own without my concern.
Against this i logged a complain 89691800 on dated 4 nov 2009, one of CCE of idea cellular contact me on dated 5 nov 2009 and tell me because i am using unlimited GPRS, so i am responsible to activating this package (but i'm not) , and misbehaved with me.these inefficient people are really spoiling the company's name in market. IDEA CELLULAR management should recruit capable & responsible people.
I don't want to pay, for what is due to their fault.

I was using Spice Manipal Youth Plan since 3 years. Call rates for Spice to Spice was 10 ps per min. Suddenly one day we got an sms that It wil become tower based and these rates will only be applicable only in Manipal but outside Manipal it will be 50 per min.
This happened on 15 mar 2009.

But, now today 11 November 2009, They have changed the rates for ALL Manipal Plan Users to 50 ps per min EVEN IN MANIPAL. Curently all networks are reducing their call rates including Airtel which is costliest Network, but Idea has incresed the rates for Manipal users. THIS IS NOT FAIR!!!

After Idea has taken over spice, they have done nothing but increase tarriff, all users wil stop using this network. Because the only reason someone uses this network is because it is cheaper than other networks EVEN THOUGH IT HAS SUCH HOPELESS NETWORK coverage. But, if they have increased the rates everryone will stop using it from now on...

Bas*tards have changed the rate even in manipal, Some one go and Suc*k this Idea Chairman wat the hell are they doing by increasing all local call rates to 50 ps per min even in Manipal.

We will go and complain to Police, They cant change call rates like this. Suc*king network first of all and above that these Ba*stards have increased the call rates when all other networks are decresing their rates.


Even Costliest Network Airtel has better offers, why the su*ck go for Idea. Idea has hopeless network, i have already bought Airtel Sim Today after they have increased all call rates for Manipal plan to 50 ps / min in Manipal. Lets get together and start abondoning this suc*king network pls friends STOP USING THIS HOPELESS IDEA/SPICE Network, go for Airtel or any other they have better offers!

Suc*k this Idea guys, after they came they have done nothing but increase the tariif, Even the SMS takes a hell lot of time to deliver.

All my friends are cursing for me having a Idea Sim...

Dear Sir,

We many people of our office choose Idea Postpaid Connection Connections by replacing many CUG connections of Airtel.
As per our need we took 2,3 connections per head in varoious plan, most of them are taken under RJ_300 Business plan.

First Problem- We are unable to check our unbilled amount, billing amount and outstanding from our mobile, as they had joined all 2-3 connections under one a/c and it show the whle unbilled, billing instead of showing according to individual No., For Ex. Mr. Anil Kumar Saxena has 2 No. [protected] & [protected] but they had put both the No. is one a/c No. 1.14722616, when he tried to know unbilled, it show of both no. not of individual.
Other customer facing the same problems are-
Sumer Singh Rawat [protected], [protected]
Mrs. Madhu Mishra [protected], [protected], one more No. is there
Mr Rajendra Kumar Sharma [protected] + one more No.
Mr Anil Kumar Sharma [protected] + 1 more No.

They are providing a very low credit limit and ad-joining all connections in one account Even when We all are Govt employee and paid security of Rs,. 250 and 500 for every second and third No.

Even we talked to their nodel officer, send a mail to customercare on 5 Oct, 09, also a copy of which given to appellate officer but till today no reply or phone call from their/ company side. Perhaps they know that indian customer cant do anything and law is in favour of companies only.

Second Problem- As we have opted for Rj_300 plan which rental is 300, as it is obvious that our bill will be nearly 700-800 per month for every No. but Idea had fixed credit limit of Rs. 500 for each No., On every billing date of before the billing date customer care executive use to threaten to deposit amount otherwise to disconnect the No. IS IT NOT BAD THAT THEY PROVIDE A LIMIT OF 500 RS FOR 300 RENTAL PLAN.

Third Problem- On 7th October, 2009 We had called to customer care to stop my 25 calling plan ( in which Idea to Idea calling is 10 paisa/min in off-peak hours) on [protected] but that ideot stopped my CUG, I had to pay unnecesary amount as I had called in a normal way thinking that I am talking on CUG No. for free but all calls were chargeble, now noone is ready to reply and even to listen my problem, I dont think that there is any chance to punish that fool executive and give me my money back.

Fourth Problem- Customer Care executive of this Co, are very irresponsible and seems some Gunda_Mawali from there speaking style, almost they use threaten to customer, never they try to help the customer and always asking about company policies.

WE BEG OF ALL THE POSTPAID CUSTOMER OF INDIA
NOT TO CHOOSE IDEA FOR POSTPAID CONNECTIONS
AND
NEVER TO LOST THEIR CONNECTIONS FROM AIRTEL
NO DOUBT AIRTEL IS A LITTLE BIT BETTER THEN THIS WROST TELECOM CO. i.e. IDEA

We
Sumer Singh Rawat
[protected]/ [protected]
[protected]@rediffmail.com

sir my complaint is that
i have two numbers of idea celular which are not workong for last few days
i have deposited the money in idea office for the bill of number [protected] phone and by mistake their clerk deposited the money in number [protected] that day there computer was out of order, due to this i was charged again in the next bill with late fee, then i complained the matter and collection person came for collection of bill and he waved the late fee ,and but again same happened in next bill all the charges with late fee for fresh bill were added then i talked to company they told me deopsit the bill or we will bar the calls , and no one sorted the problem now my number is bared.

sir the problem with [protected] is this that i was billed for premium service charges which i never used but i deposited the bill for that to collection person when he came to collect money for above number, i assured that my all services are deactivated now by sendin sms form [protected] to deactivate all services nad confirmed the same from collection person who confirmed that all services are deactivated and you will not be billed again for this service but in new bill i recieved the same cahrges again with late fee, which was sorted by collection person, and same happened to my number that it is bared , i am having airtel number [protected] it is very good company and number is problem free they do what they say.
please get my numbers activated , because i am suffering from mental agony as my business is suffering due to deactivation of these numbers
thanking you
Dr Raymendeep cheema
213 model town jalandhar
punjab india
[protected]
[protected]

disputed numbers
[protected]
[protected]

Dear sir,
i am Anil and my no. - [protected] when idea launched 1 paisa /sec plan i got this faciality to rechage with 60Rs . After this recharge one more recharge of 55 Rs also done by me on dated 3.11.09.
the next day i got 30Rs have been cut from my balance . i asked customer care executive regarding this problem but he cut the phone when i asked him . again i try but now customer care no. not available from my no. [protected].

I am using idea prepaid in bangalore, karnataka. My mobile number is+91 [protected]. Recently i subcribed to a gprs plan called "simply enjoy" for a monthly rental of 45 rupees for unlimited gprs access to all wap enabled websites. As soon i sent a activation code , an amount of 45 rs has been charged from my account for activating this simply enjoy plan. But till now they havent given me access to gprs. Everytime i call up the customer care, all they say is it has got some server problem and it will be rectified within 24 hours. But they havent rectified it and i didnot get access to gprs till now. I even walked into idea customer care office in koramangala and placed a complaint but they havent rectified it. And all the time when i tried calling the customer care number, i get a response saying that "we regret to inform you that we are unable to connect you to our customer service representative at this point of time. please try after 24 hours." Then two days ago i got connected to the customer care number and they said i will have to de-activate the gprs service and the amount which has been deducted, will be credited back into my account in 24 hours. So i sent a code for deactivation . but till now the amount is not credited back into my account. its been 3 days and i feel like i have lost 45 rupees for nothing. I kindly request the consumer forum to take action against them and make them credit back the amount into my account. Thank you

Dear Sir,
My name is Kalpesh Raval ,Silvassa, U.T. of Dadra & Nagar Haveli purchase one new prepaid Idea simcard some show room dealer name is Balaji,Silvassa for the year of 2006-07 not sure year.Now that time i am given Id proof for one photo id my election card & passport copy submit & my new connection start normally. My new Prepaid no. is [protected]. Now Sir i am last week talk to Idea customer care call center some body person say this simcard not registration your name, please go to idea show room & asked your problem. I am go to Silvassa idea show room but same ans. repeat again. Dear sir i am purchase sim that time i am given id proof properly submit & fill form OK.This problem mistake Idea person so why should be harassment me.This is not my mistake. So please proper guide & easy way this problem solution.

With Best regards

Kalpesh Raval,
Silvassa,
[protected]

I PURCHASED AN IDEA POSTPAID CONN NO- [protected] IN APRIL 2009.
IN JUNE 2009 THEY CHARGED ME ONE-SIDEDLY FOR AN AMT OF RS.250/=
OVER & ABOVE ALL BILLS - CLAIMING THAT I HAVE SELECTED A FOURTH-GRADE
HINDI SONG FOR MY CALLER TUNE FOR NEXT 1 YEAR - WHERE IN FACT I DID
NOT AT ALL DO SUCH A THING AT AN AGE OF 56 YEARS.

THEN IN AUGUST 2009 I PAID THE BILL AFTER 2 DAYS FROM DUE DATE, I.E.,
ON 7TH SEPT INSTEAD OF 5TH SEPT. THE PHONE WAS CLOSED (BOTH IN-COMING
AND OUTGOING ON 6TH SEPT. I EXPECTED IT TO OPEN ON 7TH AFTER PAYING
ENTIRE AMT OF RS.380/= BUT THE PHONE IS CLOSED FROM THEN TILL TODAY.

NOW THEY HAVE SENT SMS TO MY MOBILE FOR AN AMT NEARING RS.1200/=
AS PENDING BILL. I CANNOT IMAGINE WHAT IT IS. THEY ARE THREATENING
OVER TELEPHONE OF HOOLIGANISM AT MY RESIDENCE.

IF I HAVE TO HIT / COUNTER-ATTACK ANY OF THE `IDEA' HOOLIGANS OUT
OF EXTREME COERCION, THEN I SHALL BECOME LIABLE.

PLEASE TAKE IMMEDIATE STEPS.= RANJAN BANDYOPADHYAY 7-11-09

Sir,
I am using the idea Prepaid connetion . There are lot unnecessary advertisement calls and messages can u stop these calls & messages ?

My mobile no: [protected]

-Thanks
Bharathi

Idea charged me Rs.250/= in June 2009 for a nasty film song that I have (according to them, selected to be my favourite caller tune for a long period of 1 year. I protested and threatened not to pay bills at all. But alas, I paid it under protest, just to continue my connection.

In August 2009 they sent me a bill for Rs.380/= and I paid it after 2 days from due date. The line was closed and till date it is so, even after paying the entire claim amount of Rs.380/= on 7th of the month (Due on 5th).

Now they have sent me a bill through SMS for Rs.1200/= approx. and is pressing/ threatening over
telephone every day. I can merely ask that the line was closed on 6th September, 2009 and on 7th Sept I have settled entire amount of Rs.380/=. How at all can there be any bill thenceforth ?
I await your kind intervention and confirmation about non-payment etc. etc.

= ranjan bandyopadhyay