Idea Cellular Complaints & Reviews

Dear Sir,



Please see the chain of e-mails below and guide actions accordingly.



Regards,

Roshni




[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Wednesday, August 19, 2009 9:08 AM
To: 'grievance.[protected]@idea.adityabirla.com'
Cc: 'ebss'
Subject: RE: Regarding the mobile



Dear Ms. Kulkarni,



Since I have not heard from you on account of below mail and since it the last day of payment of my bill, I would pay the bill (of Rs. 1646) excluding the following amount which I say has not been made by me-



Date Time Number Amount



15-Jul-2009 8.[protected]

29-Jul-2009 19.[protected].98

30-Jul-2009 9.[protected].68



I am taking the same case to the Indian consumer complaints forum and to the Times of India, Pune. This is for your information and intimation.



Regards,

Roshni



[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Monday, August 17, 2009 4:50 PM
To: 'grievance.[protected]@idea.adityabirla.com'
Cc: 'ebss'
Subject: RE: Regarding the mobile number



Dear Ms. Kulkarni,



This has reference to the mail below. I tried to reach you on 17-Auh-2009 at 3.30 PM on your number [protected] but your colleague replied to it. Despite several calls, the response I got from your colleagues was same that the call has been made by me. You might be right at your place and I am right at my place. You can say that the call has been made from my cell as the data is generated from my SIM card. This kind of calls (which I never dial and about which I have no clue) can keep dialing from my mobile and you will keep charging me for it in future (what an IDEA Sirji !!!).



After repeated conversation, if your colleagues say that they can’t do anything, I appreciate. But at the same time, I would not be foolish enough to pay my all my Tata sky bill, internet bill(which provides news) and on top of It I also pay bill for listening news on IDEA mobile.



Hence, please consider this is as official communication to discontinue my IDEA number-[protected]. It was a nice experience to be associated with IDEA which has changed my life and my views as well.



Regards,

Roshni






[protected][protected][protected][protected]

From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Monday, August 17, 2009 3:41 PM
To: Roshni Agarwal (THSL)
Subject: RE: Regarding the mobile



Dear Ms. Roshni,

Thank you for writing to us at Idea Cellular.

With reference to your e-mail dated 17th August 2009 regarding the bill clarification and our subsequent telecon on the same today; we wish to affirm that all your concerns have been discussed.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at
[protected]@idea.adityabirla.com .

We immensely value your Patronage and look forward to an opportunity to delight you.

Thanks & Regards,
Pankaj Yerunkar
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa




[protected][protected][protected][protected]

From: Roshni Agarwal (THSL) [mailto:Roshni.[protected]@tacohendrickson.com]
Sent: Monday, August 17, 2009 9:20 AM
To: ebss
Subject: RE: Regarding the mobile

Dear Pankaj/Kamajeet,



Can you please give me the number of any senior of yours to whom I can speak to? I have exchanged enough mails with same explanation. Would like to talk directly and settle the matter.



Regards,

Roshni




[protected][protected][protected][protected]

From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Friday, August 14, 2009 5:30 PM
To: Roshni Agarwal (THSL)
Subject: Regarding the mobile





Dear Roshni,


Greetings of the day.



In reference to your mail, we would like to inform you that the charges have been correctly levied towards your number as per the usage done from your sim card.



Should you need further assistance, please feel free to call our Customer Service help line number [protected] or email us at [protected]@idea.adityabirla.com .


We immensely value your Patronage and look forward to an opportunity to serve you.

Thanks & Regards,
Kamaljeet Gill
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa.



An Idea can change your life.



“Idea slashes SMS rates on roaming to Rs 1.50 /SMS for local/ national/ international. Applicable while roaming on Idea networks only.”



Disclaimer:

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.


[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Friday, August 14, 2009 10:06 AM
To: ebss
Subject: RE: Regarding the bill clarification



Dear Pankaj,



Thank you for your response.

What explanation you give has already been given by your customer care executive. But what I am trying to say is that I never made such a call. There could be some mistake from your side in the billing.

A person having television & internet, this Hangama news alert is practically of no use. I think that there is some mistake at your end. Please clarify. Rs223 is a big amount. I am not complaining about any other call because I know I have made them. My billing date is very close which is 19-Aug-2009. You are requested to do something soon and settle the matter as soon as possible.



Despite all this, if you insist, I might pay the bill for the month but I would not be too interested in continuing with yours services.



Regards,

Roshni






[protected][protected][protected][protected]

From: ebss [mailto:[protected]@idea.adityabirla.com]
Sent: Thursday, August 13, 2009 5:38 PM
To: Roshni Agarwal (THSL)
Subject: RE: Regarding the bill clarification



Dear Ms. Roshni,

Thank you for writing to us at Idea Cellular.

We wish to inform you that in the invoice dated 4th August 2009 you have been charged for calling the number 54646- Hangama (news alerts). Hangama is a value added services and charges for calling 54646 are Rs.6.99/minute.

The calls made to the number 54646 have been originated from your SIM card, hence the charges levied towards the same will be payable.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at
[protected]@idea.adityabirla.com .

We immensely value your Patronage and look forward to an opportunity to delight you.

Thanks & Regards,
Pankaj Yerunkar
Enterprise Business Support & Services
Idea Cellular Ltd.
Maharashtra & Goa





[protected][protected][protected][protected]

From: Roshni Agarwal (THSL)
Sent: Thursday, August 13, 2009 2:31 PM
To: ebss
Subject: Explanation on chargers

To whomsoever it may concern,



This has reference to my idea cellular mobile bill dated 04-aug-2009 for the month of July.



In the Outgoing Call Details of Local Calls – Cellular,

Sr. Date Time Number Time Duration Pulse Call

No. hh:mm:ss Called Band mm:ss Charges



246 30-Jul 09:12:19 54646 A 31:57 32 223.68



Please give the explanation for the same as I have never made this call. The amount of Rs. 223 is exorbitant and no person would hear songs on mobile which is so expensive.

Please clarify this. Until it is clear, I shall hold the payment of my bill..



Regards,

Roshni

This complaint is with reference to threatening calls which me and my parents got from an idea customer care executive, who did not know how to speak to a customer. She stated that my colleague Amit Poddar had a post-paid account and he has not got his bills cleared yet. I asked them, "What do I have to do with it?" So she staight away screamed at me saying, "Since your number has been found almost so many times while you talk to him, therefore, you are the point of reference and abused me for why Amit Poddar is not paying his bills."

Firstly, I want to know who is the lady who threatened me over the phone call. Secondly, merely if I had long call durations with Amit Poddar on his no., does not mean that i would become hir referee, automatically. He was my colleague and we did talk for long hours due to our projects. But even this much i dont need to explain. Still out of the blue i got unnecessary threatening and abusive calls from idea cellular. I need immediate action against this particular executive. The numbers from which i got same calls was [protected] and [protected], . The name of the Executive was RAKHI. Me and my parents should not get any threatning calls from idea cellular.


Best,

Bhavna Bansal.

Respected Sir
Hyderabad-Andhra Pradesh

I have using idea Sim from October 2005 on words. While I take sim from Retail I submit my Identity proof and my photo to them. Again on March 2007 resubmitted the documents due to they again to submit the documents for verification. I lost my lost on[protected] during bus journey. I go to Idea Show I want to new sim with my old number they asked me to submit the documents, I will give the documents to them they said mobile number is not registered with my name. it was shocked to me hear the mobile number is registered with some other. I give Police complaint lost of mobile on[protected].How to get my mobile number from idea service.

I am sidharth jain. An idea prepaid user &my mobile no. is [protected] . your schemes calls &messages tollerates me very much. so please do not disturb me and stop these calls and messages.
I will be very thankful to you.

Sir my name is vivek raj & i have a idea walky pco & my number is [protected] . since from last 3 days my account balance is zero & i want to recharge my account balance but distributer cell no. is switch of from a day and then i to your spice office near zoom hotel rk road ldh . and they said we have no facility to give you recharge .now i decide to cut of the connection if you dont responce me within a day . my walky pco no. is [protected] thank you very much

I want to compalint against idea service, as they have activated the default caller tune without my permission from long time.How can i deactivate it? as they have already charged the amount for same.

I am working for port of visakhapatnam, in Visakhapatnam.Thousands of cellular users are facing the poor signal problem perticularly in Ore handling Plant area.Requested to provide Signal booster inthe vicinity.Same has been informed to the Customer service unit long back, but till to-day no action has been initiated to resolve the problem.Spoken to Mr Srinivas, service person from Idea, mobile no [protected] twice but no response.Not in a position to use your services.Necessary action may be taken to provide better service to have edge over your compititors.

Two months ago I subscribed to GPRS service on by mobile through SMS (Only way to subscribe)The company starts charging the moment you subscribe. I got a message that you will be getting "Settings" through customer service. After 32 Calls and two vists to company shpowroom it could not be started on mobile phone. After being fed up I sent SMS to disconnect it. Company charged full amount for the service provided to me.

Now after two months, I thought that that now the IDEA may have improved its services. I subscribed to mobile mail. Again after 4 days and 10 calls to customer Service center Idea has failed to guide me how to start service on my mobile.Yet they are charging for the service which they do not provide.

The nodel officer does not attend the phone .
Now I believe that they have devised a way to make money. Start Charging from the movement when the customer subscribe and donot provide the servivce.

This should be stopped

Sir,

I had made a recharge of Rs. 60 /- from ICICI Internet banking, for my IDEA mobile no:[protected].
but it is not done till
and money is also not Credited back to my account ...

Here are the details for payment:

Payment details for Payment Id [protected]

Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051



Customer Reference :[protected]



Payment Information
Payment Amount : INR 60
Date of Payment : 06/08/2009
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0315


Please look for the Issue.. ASAP

On 28/10/08 I got my connections converted from post paid to prepaid for which I submitted all doc with address proof (copy of driving license).on the same day.
But after 10 months on 08/08/09 afternoon idea barred may call facility without any intimation when I was trapped alone on rural site. And on calling to customer care 12345 and asked for help from them but they denied to help me and even the blocked my emergency calling no 100 till I resubmit my doc.
So to avoid the problem I submitted all documents (Both side copy of Voter id card) to their Idea Care-Bina. for which Idea Care-Bina office denied to give the acknowledgement for the same. But after which my connections was reactivated.
And on 11/08/09 again they debarred may call facility without any intimations during night hours. When again I was on site guest house of BORL-Bina. Which again bring me in trouble. Till now idea customer care is not ready to give me any reasons why my documents was rejected again.
This again and again barring call facility without any intimation may make me lose my job in the recitation period.

Today the 12th aug 2009, (time : 17:10 )I mohd azam made a call to idea customer care and handled the cellphone to my friend Zahid to ask abt de-activation of the caller tune services which had been accidentally activated on my cell phone no. : [protected] while me listening to the conversation on the speakerphone and after knowing that the de-activation will be not helpful to get my money back as a refund I asked the agent Pradeep to tell me that how to change the song selection he told me to call on 53500 and then dial 2 and will get the list of songs and can activate the tunes from there as per my desire... and the call was disconnected..
now as the call was disconnected I found 2 messages on my cellphone saying that :
"dear idea subscriber, thank you for contactingus your refrence no is 83420472 which will be processed by aug 14 2009, 17:14 PM " now when i opened the second message it said :
" the dialer tone is successfully deactivated, i was pitched off hence I made the second call dated 12th aug 2009, (time : 17:24 )which was picked by Aamir he said that i had made 2 calls before this one and this call was my third one, as it was reflecting on his tools we had a debate on this and then he transfered the call to his supervisor whose name was "Siddhant" he said that its true the request had been placed and he cannot activate it I simply asked to either activate the service or refund my money back as it was blunder from their side (agent's fault) he just appologised and stated that i'm lying and i placed the request, hence i asked him to provide the call communication id he gave it to me as for my first call with Pradeep it was 83420472 and for the second call Aamir (2ndagent) & Siddhant (supervisor[protected] i told him that I am going to sue the company for this he said all right go ahead..

Dear Sir

Their was visit of IDEA representative stating that he will convert our plan from 225 to 199 and has given 5 addon cards for Rs 2400/- And Nither Plannet cell of Idea Dealer is responding nor IDEA pune As it was confermed that he was the employee of Plannet Cell SATARA After confermation it was found that their was no charges requred Please resolve the issue

Thanks And Regards

Sunil






Present Plan of 225 Rental

CUG ( Group ) --- 10 paisa per min
Other Mobile --- 50 Paisa
Landline --- 1 Rs
STD - 1.50 paisa
Local SMS Free -- 100Nos After This Per SMS --- 1Rs


Offered Plan of 199 Rental

First 200 Min Free Every Month Any Mobile
After 200 Min 0.30 paisa Idea to Idea 0.40 Paisa to other Mob
Landline -- 0.60 Paisa
STD - 1.25 Paisa
First 100 SMS free Every Month Local + National
After 100 SMS 0.30 paisa Local + National
And Group calling totally free

ADD ON Facility provided on 11 connection free only sim charges applicable 150 RS

sir,
I am an idea customer. I requested for gprs service on my no. [protected]on 7Aug, 2009 the service was activated at 5:15 pm on the same day but when I requested for deactivation on 9 Aug 2009, they transfered the request and my service was deactivated on 10Aug, 2009 at 3:00 pm and still they deducted the balance for the next day at 6:30 p.m. on the same day.
and when I called customer care they refused to handle my complent.
Idea should learn to handle their customers.

Hi,

I have lost my idea sim card (Mob no. [protected])
Please block it asap and try to help me in getting a new sim card of the same no.
My balance was Rs 1500 in my prepaid account. I also want the transfer of the same to my new sim card.
Please help asap.

Regrds,
Abhishek Thakur.
Pune.

This complaint is regarding to Idea cellular Karanataka... last month i.e July I had subscribed for Jokes
later next week I had unsubscribed for jokes... I received a confirmation message that I have been unsubscribed...

Later This month...August 6 I had not subscribed for anything.. but I got a message that I had used there service... again I started receving jokes ... this time I had subscribed ... thereby I lost 30 rs... now I have been trying to findout for what I have subscribed for what I am being charged... without subscribing...

How come I am being subscribed ... even though I have unsubscribed last month...

I hope you will take this complaint seriously and take necessary action

Thank You Bharath Simha

My emails to Idea Cellular services in Gujarat Region.
============================================================================
This is not done at all.

Inspite of all this mail confirmation and talks with the Customer care executive yesterday again Rs.25 gets deducted from my account.

I have lost total of Rs. 10 + 25 + 25 + 25 = Rs. 85 - This is pathetic.

I regret this way of losing my hard earned money. I have tried several times but the GRPS on my mobile Sony 810i is not activated by Idea and now I lose this amount.

If one more rupees is deducted I will surely take this further and surely make a formal complaint and get my money back.

Regards,
Vajesh Rathor. (0091 [protected])
Project Manager
@QuickStartGlobal.com
http://www.linkedin.com/pub/2/8b9/338
===========================================================================

Dear Mr.Rathor,

Thank you for writing to Idea Cellular Ltd.
We have received your request for deactivating the GPRS25 pack from your number. The request shall be processed within 24 hours.

For further assistance, please write to us at [protected]@idea.adityabirla.com.

We value your association with us and assure you of our best services always.

Thanks and Regards,

Nisha Sangani




[protected][protected][protected][protected]
From: Vajesh Rathor [mailto:[protected]@hotmail.com]
Sent: Monday, August 10, 2009 3:00 PM
To: Customer Care (Gandhinagar)
Subject: Fw: How to Deactivate GPRS - Reply immediatly...ASAP
Importance: High


Hi there,

Please respond immediately - How do I deactivate GPRS ?
I have loosing Rs. 25 every alternate day now - Lost Rs. 60 already.

Please help ASAP.


Regards,
Vajesh Rathor. (0091 [protected])
Project Manager
@QuickStartGlobal.com
http://www.linkedin.com/pub/2/8b9/338
********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Tourister and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

i had purchased idea net setter worth 2490 and plans of 600 pm giving me unlimited browsing.

i had inquired many times n from my idea shop located on race course circle, vadodara each time i got reply that browsing speed of around 256 kbps will be available n downloading of around 30 - 40 kbps.

after usage i came to know tht browsing spped never goes beyond 10 kbps.

for a proof i m attaching a screen shot of my idea console

upon contacting customer care they always say that system is under upgradation irrespective of time.

please look into the matter and i will be expecting a proper judgement.

thank you

i own a idea cellular prepid connection numbered [protected] .i was told that call rates will be applied .60paisa per minute when you are in home zone applied by idea cellular.i use mobile in home zone prescribed by idea cellelar but call charges rs.1/-per minute.please correct my call rates.

thanks

I, have IDEA prepaid card no. [protected].. Since more thn one month money has been deducted from my account for SMS e-mehfil services..Rs10 each on Thurdays and sundays.. Rs. 120/- has been deducted from my account for this SMS services which I have not subsrcibed..I m trying to complaint in call centre, but i could not get my proper cosumer complaint procedure there.. and also in month of May & June, 2009. Rs30 per month is deducted in account of missed call alerts services, which I Have not subscribed..

idea offiice lalita devi
susuwahi varanasi
lanka branch
varanasi


dear sir
it is with the great agnoy i wish to bring your kind notice that a member of your office whose name is praveen verma ([protected] ) is disturbing me since one month. Actually i have taken net connection through him and for that he has taken Rs 3000 from me but still he hasnt given me the reciept for that he called me at lanka idea office for the reciept and i went there several time but after going there he refused to give the reciept .inspite of several reminder no action has been taken by your men. it is really surprising that such an reputed office as that of yours is how can behaves like that.please get the needfull done without any further loss of time.


my idea mobile no is [protected]

i am quite hopeful and you will take a promt action and oblige.

yours faithfully lalitdevi