Idea Cellular Complaints & Reviews

sir,
There is persistent problem of erecharge as i am on roaming and no balance i have since last 10 days .

Plz take some initative to tackle the problem. My number is [protected]. an early response is highly appreciable. how to see the balance also in roaming.


Thanking u
yours faithfully
vishal

I received a call on 30th May, 09, saying that I can now take advantage of absolutely free GPRS service from Idea, where I can download anything on my mobile absolutely free of charge. But I know that this service can't come for free, so I asked him that is there any minimum charges for this service, then he accepted that 20Rs. will be deducted daily for this service from your account. I said Ok. He told me that I need to send to a text message "SET" to some number in order to activate this service.

I never activated the service by sending any message to Idea, but strangely 20Rs. Idea started deducting 20 Rs. from my account daily, which I came to know 4th day, then I talked to their customer care (which itself is a horrible task) and the said that 20Rs are getting deducted for GPRS service.

I was shocked and I lodged a complaint at idea grievance cell and customer care. They said that they will refund my money if the service is not activated by me.
Today, July 06, 09, I received a call from idea customer care saying that they have the recording that I said yes to activate the service on my mobile. What a !

So, I want to warn all Idea users not to receive any such calls from idea executives, and it would be better if they change their service provide.

I am Sunil Rameshlal Sangtani from Nashik having an Idea postpaid number from last 5 years. I am paying all my bills regularly. My average billing is approx Rs.700 - 1000 . Till today i had not used any kind od ISD calls on this number. Also i didn't activated the ISD calling facilty till today. Inspite of that Idea cellular had started calling me from 01/07/2009 saying that you had used your phone more than your credit limit. I had enqire about the bill then they told me that your bill is of Rs. 8203.14 and you have to pay Rs. 7000 immediately against interim payment of bill. I was shocked to hear this coz i didn't used so. I had asked them to provide me the details of such bill. They was tolrading me and told that they will genrate me the bill as per my bill cycle only. Then they told me that if i didn't make the said payment before 06/07/09 they will directly block my outgoing facility. Then they called me and told me the ISD calls details. They are saying that i had used ISD service on 27/06/2009 which amounted to Rs. 6543.60. I just want to know that without any application how the ISD facility was started on my phone and when i am not speaking to that number how they can charge me the bill to my account. The ISD number is [protected]. I am sure that i didn't maked such calls. If they are sure they should procide me the evidences of recorded voice clipings of such calls. Also when i called on 12345 custmor care on 11.00 am on 06/07/2009 they told me that my ISD faciltiy is activated on 30/06/2009. They charged me the bill of 27/06/2009. How disgusting is there records.
Kindly check these matter and way off all my unfair bill.
Thank You.

Dear sir,

My name is Vipin Yadav and my number is [protected]. I am currently working as Scientist with DRDO lab, RCI, Hyderabad. I have been using idea prepaid cell phone for more than three years and in this time, I didn't need to call ideas customer care(12345).

I would like to tell my experience with idea customer care when I lost my mobile.

I lost my mobile[protected], Friday, 11:00 am and as soon as I found about it I looked for a way to reach idea customer care executive and deactivate my mobile. I called 12345 from my friends mobile [protected] and listened to it, but the automated lady voice did not tell any way to talk to customer care executive. Earlier 12345 followed by 9 used to connect to any executive. By hit and trial, somehow I dialed 2 followed by 0 and got connected with executive after struggling and listening to 12345 many times. There was no option to deactivate my phone straightforwardly. It was 12:30 PM now.

I explained to customer care that I have lost my mobile and want it to be deactivated so that other person who has got my mobile cannot use my balance or my mobile illegally. The executive asked me about validity of recharge and last top up to verify my identity. I was able to tell last top up, but did not remember my mobile validity date as I used to purchase one year validity and so did not remember my validity. Moreover I was never reminded that validity date is worth so much value and can be used for authentication also. It sounded absurd to me as they could have asked my birth date, mother's maiden name and even address to verify my identity and I would have told easily. The executive took my request and asked me to wait for an hour for deactivation. I got really angry with it as it was an emergency as in one hour a person can lose all his phone's balance also if the person who has got lost mobile choose to make ISD/STD calls. I asked him why he could not deactivate it immediately as I knew other person (with my mobile) was making calls from my mobile. I was calling again and again at my number and getting busy tone. He was not receiving my call, but he was making calls using my balance on my mobile. I do not know what that executive concluded from my answers and request to deactivate my mobile, but he deactivated the phone I was calling from ([protected]) to add to my misery in spite of deactivating my number [protected].

An hour later, when I called back from [protected] to confirm deactivation of my mobile [protected], I have to repeat whole story again and to my surprise [protected] was still activate. I again requested them to block my mobile [protected] (not knowing that soon only number I was calling from [protected] will be deactivated in place of [protected]).

When I found that they have deactivated [protected] in place of [protected], I immediately visited and filed complaint in police station for loss of my mobile phone. Until now my first priority was to block my sim [protected] and I tried for three hours for that and went though all this trauma. Meanwhile the other person enjoyed my balance by making calls of around Rs 150 in those three hours. The police men then called customer care and explained them to activate [protected] (friends number) and deactivate [protected] (my number)

Highly disappointed at ideas customer care, Irushed to khan lateef khan (taking half day leave) idea customer center to get a new SIM (sim replacement for [protected]) as I was no more sure whether they will ever block my mobile [protected]. Mean while, on police inspector's request my number was blocked ([protected]) and my friends number ([protected]) was activated again.

I got new SIM at around 5:30 PM with my number [protected] assigned to new SIM. The executive there at Khan lateef khan told me the number has been activated. Again to my disappointment, my number was not activated. Customer care told wait four 6 hours. 6 hours over still not activated. Again I called, "wait for 24 hours, we have not received papers from khan lateef khan ideas center". Again I called, "wait till Monday, 10:30 pm, it will be activated."

Now its Monday and I will check at 12:30 pm whether my number is activated or not. This whole series of event has severely disappointed me and I really feel idea people should stop "walking talking campaigns" to promote awareness among people for health rather they should look to improve their processes and customer care services so that stress in lives of people due to bad customer care support is no more. It seems customer care service of ideas is same as babus of bsnl of old times with only difference that here you can call them on phone and need not visit for giving requests.

"Every person can make a difference" with this in my mind I have written my experience and I want no other person to go through same experience as I have gone through. I would like idea cellular to improve its services and take immediate and shift actions to improve its babus/call center executives.

hi,

I had taken prepaid connection. Sales representative confirm that it is plane where i can get idea ti idea night calling free for all idea number in maharashtra, goa and mumbai. For that i had top up rs 30. But actually when i called to idea number which is from nagpur it chagares me 60 paise per minute. which not as per plan. The sales representattive confirm from his manager that i will get idea to idea calling free for number which are from nagpur but i didn't get it.

I complain about the same in customer care.. Toaday 2 month passed way but yet i haven't got any reply to my conplain . this was bad picture of well know group .

With this I can confirm that all company sell their product only to make profit and for customer satisfaction.

Pleas do something so that customer can get what company has promised them.

Regards,

Sanjay

Dear Sir/Madam, this is to bring to your kind notice that I have an Idea connection since the last four years and have been clearing all my bills on or before the due dates.this time due to certain circumstances I, AVITI SHARMA, MOBILE NO...[protected]. was unable to do so before the due date which was 23rd june 2009. i made this payment on the 1st of JULY. to one of the executives who had come from IDEA CELLULAR LIMITED. A-16, SHIVALIK, MALVIYA NAGAR.he gave me a receipt for the same, which has a receipt no.009356 written on it.i paid him for two other numbers as well...on the 2nd july I got a call from idea saying that they havenot received my payment. I checked on the status of the other two no.s out of which payment for one of the numbers was cleared.and the rest two numbers is not cleared...the lady who called me for the payment was VERY RUDE, MISBEHAVED WITH ME OVER THE PHONE& when I asked her name she disconnected the phone...the number which she used, to call me was [protected]. after my informing her that I have already cleared my bill she kept telling me that no her system is not showing that..on the 4th JULY. my phone has been deactivated. when I called the CUSTOMER CARE they said the same thing.i gave them the receipt no. but was of no help.they were EXTREMELY RUDE.NOT HELPFUL AT ALL.inspite of me requesting them again and again they din, t help me..they told me to call them after 2 hours.which I did, but was of no use..THEY WERE VERY UNETHICAL, DIN'T KNOW HOW TO SPEAK TO A CUSTOMER AND WERE NOT READY TO HELP.

Dear Sir,

This is Gaurav Agarwal (Mob No. [protected] - DELHI). Today I recharge (of Rs.222) my phone from internet banking with my ICICI bank account (at 10:24 hrs). But no confirmation received till now and amount of Rs.222 has been deducted from my acc. Immediately. Kindly arrange to make this payment successful otherwise reverse the payment to my acc..

Please take necessary action at the earliest.



Waiting for confirmation from your end…….



Regards,



Gaurav Agarwal

[protected]

Delhi

Hi,

Please help me with the mentioned Idea number details [protected], we are getting abusive call from this number, its really panicking...also let me know where and how to put complaint against it.

Enclosed mail is self explainatory and gives you the taste of pain I am going through

Dear Arvind,

Thanks for your support to bring resolution on this long pending issue. Though vide appended mail dated June 10, 2009 you have confirmed to credit my mobile account by Rs.313/- for the number [protected], I have been issued 02 Notices from your office to settle the entire amount of Rs.532/-.

The said notices dated June 10, 2009 are delivered to my residential address yesterday i.e. 17th June 2009. Of the 02 notices raised on me one is from your recovery department and other is from your advocate Mohit Gadkari & Co.

I am quite confused because your appended mail states I need to pay only Rs.220/- whereas your Recovery Department & Advocate are claiming for Rs.532/-. Hence need your support in knowing what is the final payment due from my side? If it is a mistake from your recovery department and advocate then please send them the proper communication with a copy to me to avoid further inconvenience.

The waiver given to me is not out of favor but is for the rectification of mistake from your end. This shows clear lapse in the system which results in mere harassment of the customer wherein you impose faulty charges and then send unnecessary communications/notices with the threat legal action for recovery. If this nuisance is not stopped immediately then unfortunately I also need to approach Consumer Forum.

Appreciate your prompt response.

Thanks
Bhalchandra Bhogate

[protected][protected][protected][protected]
From: Care Mumbai [mailto:care.[protected]@idea.adityabirla.com]
Sent: Wednesday, June 10, 2009 9:03 AM
To: Bhogate, Bhalchandra
Subject: Final Demand Letter for Overdue Amount Against O/s of A/c ID: 1.11076186

Dear Mr. Bhogate,

Thank you for writing to Idea Cellular Ltd.

With reference to your email and our telephonic conversation on [protected], we would like to inform you that the necessary waiver Rs. 313 will be credited in your idea account shortly for the mobile number [protected].

We regret the inconvenience caused to you.

We would like to be associated with you in future.

Regards,
Arvind Joshi
Customer Care
Idea Cellular Ltd.

In case you require any further assistance, please:

1. Call the toll free number 12345, available only from your Idea mobile, anywhere across India.
2. Call at [protected], in case you are not using an Idea connection (not a toll free number).
3. Write us at care.[protected]@idea.adityabirla.com
[protected][protected][protected][protected]

From: Bhogate, Bhalchandra
Sent: Friday, May 29, 2009 9:24 AM
To: Care Mumbai
Subject: Final Demand Letter for Overdue Amount Against O/s of A/c ID: 1.11076186
Importance: High

Dear Sir / Madam,

This is with references to subject demand letter No. Idea/Mum/FDL/0705-1/F[protected] dated 22nd May 2009. Vide this said demand note you have raised demand of Rs. 531.80 on the undersigned Postpaid customer of Idea Cellular services (Number [protected]).

Appended is the response sent from Office Email ID to your demand letter;

In the said Demand letter it is mentioned that the services for the mobile number [protected] are stopped. I am happy to hear this but this could have done 4 months back when I had personally visited to your kiosk at Bhandup – Mumbai (the only service station near to my residence). I went there with the written request to deactivate my number because I was not getting proper network connectivity at my residence at Vikhroli. Your executive there refused to accept the written request and informed me to fill in the deactivation form. On her request I had asked for the deactivation form but I was told that the forms were out of stock. Then again after 02 working days I went to said kiosk but that time also the forms were not available. Hence I had requested your executive to at least accept the deactivation request letter duly signed by me but my request was again forfeited. When I procured the connection that time person from the same service center personally visited my residence to collect address proof with the SIM card but the same type of service was not given when I raised the request for deactivation.

After completion of billing period in the next month you had raised an invoice for the rental which I had not paid. On overdue of payment I got a call from your call center on the alternate number ([protected]) requesting to settle the outstanding. On this call I had informed the above incidence wherein I was not being given the deactivation form at your Kiosk. The call was ended with no satisfactory outcome.

Next month again one more invoice was furnished (that was for 02 months rentals alongwith interest on overdue payment) and I had not paid the same as well. On overdue again I got a call from your call center on my alternate number for settlement of outstanding dues. With the great patience I had re-explained the whole mistry and the call was ended with the confirmation that the incidence briefed by me would be communicated to the senior authorities. From that day I had neither received any phone call nor invoice.

In your demand letter it is mentioned that “on personal visit from your representative” I have not settled the claim which is not false because till time no one from Idea Cellular Services met me to recover so called unreasonable outstanding claim.

Yesterday i.e. 28th of May 2009, I had received the demand letter issued from your recovery department with the threat to take legal action against me if the dues are not settled within seven days. Please note I had requested your several executives to deactivate my services but nobody helped me to do so and hence I myself had stopped using your services the same can be checked from your system.

I am ready to pay one month rental & service tax thereon for the services which are not availed by me but not going to accept the forcefully levied incorrect charge of Rs.531.80. Here the mistake is not of mine but still I am ready to accept the charge for one month rental to kill this prolonged issue.

Even after my willingness to settle your unreasonable dues partially if I have been forced to make full payment then I have no option but to raise this issue with consumer forum and local authorities.

I will be happy to see a quick response on this which will help me to do the needful (either make the payment of one month rental with service tax or raise this issue with consumer forum).

Thanks & Regards

Bhalchandra Bhogate

I had taken IDEA post paid connection on my name (Salil Kr Singh) 5-6 months back ([protected]) but due to some personal reasons approached the IDEA cellular showroom located on Gitanjali road, Malviya Nagar, New Delhi to get it converted into pre-paid.

I filled a form and submitted my driving license copy with my photograph and was ensured the new SIM would start working by the evening. I also provided them my alternate no ([protected]) which is of IDEA for any concern.

It was working very smoothly but 10 days back I got a message stating that your documents haven’t reached us and services can be barred. As I had well submitted the documents at IDEA showroom, I neglected the message. But from the very next day, my services had been barred.

I then approached at IDEA customer care and they denied to activate the services. I further approached the Nodal Officer of IDEA ‘Nidhi Sagar’ at[protected] Extn – 5690 where someone activated my no and confirmed me that now you will not face any problem and it will be activated.

But in-spite of such confirmation, my services have again been barred from yesterday when I was out of station and in case of any mishap; I would not be able to contact anyone as the services are barred.

Now when I am again trying the nodal officer no, no one is bothered to pick up the phone.

I have been mentally harassed by the IDEA cellular and especially the showroom at Malviya Nagar where they are just thinking of their business and customer service is absolutely neglected.

I really want to file a written complaint again this as it has taken my precious time and every time and such negligence could invite any serious problem for me or my family

MY MOBILE NO.[protected] BEING USING NOW ALSO THIS IS POST PAID CONNECTION SINCES FROM 3 TO 5 YEARS. STARTING FROM WHEN I BOUGHT THIS CARD GETTING PROBLEM IN NETWORK. I HAD COMPLAIN SEVERAL TIME BUT NOT EFFECT. THOUGH I AM PAYING REGULAR BILL WITHOUT ANY FAIL.

SO PLEASE HELP ME TO GET THIS PROBLEM FIX. AS PER THERE COMMENTS THEY USE TELL SHORTLY COMPLETED WHEN NEW SITE GET INSTALLED. THOUGH OTHER COMPANY MOBILE WORKS WELL.

THANKS,
CHIRAG PATEL

I have IDEA post-paid connection in my mobile since last 3 yrs. I want your help regarding one issue.
Yesterday on 29-06-09 they suddenly blocked my SIM and I was not able to use my mobile. When I dialled my mobile number from other phone the call ended up at some person in Surat. How can this be possible? How can person in Surat have same mobile no. as I have? Then I called IDEA customer care from other phone and lodged my complaint. Then after 3 hrs I got call from IDEA that it was happened by mistake they tried to block another person’s SIM but they blocked my SIM. But now to activate my service they charged me 50 Rs in my bill. It was their fault, my SIM was blocked unnecessarily for 3 hrs and now they are charging me for this? Why should I pay that money? I never told them to do that. I need some assistance and help from TRAI regarding my problem caused by IDEA service provider.
My name :- Jayprakash Gandhi from Ahmedabad, Gujarat
My mobile no: - +91-[protected]
Service provider: - IDEA
Fault: - SIM blocked unnecessarily
Date:[protected]
Time: - after 2 PM.

I want TRAI to intervene in this matter and ask my service provider IDEA, not to charge me for the fault they have done. And I also want TRAI to put pressure on this service provider to follow rules and regulations.

customer care at Idea really sucks.

I was a satisfied user of Airtel, but I switched over to Idea few days back.

From Today My SIM is showing INVALID and I am very uncomfortable without Mobile.

The worst customer care service I have seen till date is of Idea.

Its highly unprofessional and sucking!

I think I should move back to Airtel...

I find the latest advertisement published in TV by the IDEA CELLULAR could lead to many accidents. It promotes using the caption "walk while you talk". We have heard about many casualities that occur due to lack of concentration while speaking in phone and crossing the road, walking over the platfort, etc. I request you to review this advertisement and take necessary action as early as possible.

Hello sir...!!!
I was shoked to knw abt d msg offer of IDEA on every 48 RC
it strtd to cost 10+1 paise to other n/w & 1 paise to other IDEA n/w...
I din't notice dis till I chked my balance..
More over it wz me who made certain shopkeepers to knw dat frm 27-06-09
IDEA has changed d scheme...
I feel pitty fr iDEA fr nt infrming abt dis while recharging as no customized msg has come to me telling dat it wud cost 10+1 paise fr other n/w's...
Dis is very bad...Most of d customers stil don't knw abt dis.
I exploit dis scheme...
Its gonna be a big flop in d market...

i had recharged idea data card on 26th of June of Rs 749/- of which trans id is mp[protected] of which mobile no is [protected] instead of [protected]. so plz refund my amount as soon as possible as i have recharged another time on 27th of June.
I am a student, so this amount is big for me. So Sir, plz refund my amount.


Shree kant kumar
[protected]

I am Zakir Parwez (Jack) is connected with idea cellular number [protected] since last 4 and onwards years.
Now it’s really depressing to say that I got cheated by Idea Cellular customer care executives (CCE) and they haven’t any answer, why they do that. Even they didnot gave me full information of any query.

Now come to the point.

My problem is that, I recharged my [protected] number by Rs. 199/- to get benefit of Idea to Idea Unlimited calls on[protected] at 09:10 AM and I got the same benefits of Rs. 199/- recharge. Then I recharge my mobile with Rs. 222/- on[protected] at 08:12 PM. Now I want to reduce my local call rate that’s why I called up on 4444 customer care number on[protected] at 09:06 AM, and asked him about, have you any tariff plans to reduce the local call rates on my cell number? But firstly they replied to call on 53500 (toll free) to know about tariff plan. I called on toll free no. 53500 on[protected] at 01:26 PM but I didn’t get anything clearly, and then after I again made call on customer care no. 4444 on[protected] at 1:28 PM and again asked about the tariff plans for reducing my local call rates, Now an executive gave me the information of Rs. 24/- tariff plan recharge, to reduce my local call rates Rs. 1/- per minute to Rs. 0.60/- per minute but even they (CCE) didn’t gave me any single sign of effect of Rs. 24/- recharge on my cell number, that I got on my Rs. 199/- benefits recharge, and I recharged my mobile with Rs. 24/- on[protected] at 1:50 PM, and perhaps at the same time I lost my Idea to Idea Unlimited Free calls which are valid till[protected].

When I come to know about my money is regularly deducted from my balance even when I made call on Idea too, then I called to your CCE on 4444 on[protected] at 11:17 AM, and asked about my problem he (CCE) transferred my call to his senior(Floor Manager) but unfortunately its hang up from your side. Again I called on 4444 on[protected] at 11:20 AM and after short discussing with CCE call transferred to Floor Manager, I discussed with him approximate 15 to 20 minutes and asked to give me appropriate solution of my problem. But he (FLOOR MANAGER) had only one answer that “KSHAMA CHAHTA HOON, KSHAMA CHAHTA HOON, only KSHAMA CHAHTA HOON”. It such a disgusting to talk with Idea Cellular Floor Manager. When I said him “I am going to sue your company”, he simply replied “go ahead”.

And then, I mail to Idea cellular Grievance Delhi <grievance.[protected]@idea.adityabirla.com> on 19-june-2009, 22 june 2009 and 25 june 2009 but still they did not reply any of mail.


My issue is only that please see my problem, and give me the appropriate solution.


Thanks



With Regards:

Zakir Parwez

[protected]

pls provide me the code for careless whisper which i want to set as a caller tune for my mobile

Dear Sir/Madam
I had purchased a cell phone from the mobile srore Kukatpally.As a complementory they gave me free lifetime idea prepaid card ([protected]). Also i had purchased additional card for my spouse. Both cards were activated after paying Rs 47 each. The card were deactivated since 22 june within 8 days after activation for want of documents. Although i had given related documents within 2 days of intimation.Since cards got deactivated I visited daily from 22 to 26 june said store.However i was always replied that card your both card will be activated tomarrow. Hence i called concerned idea official Mr Ravi [protected]. Evenafter 8 days of deactivation neither the mobile store nor Idea cellular ltd taken care of customers. In order to avoide further cheating of several other customers I request you to publish in the Deccan chronicle news paper.

Have a nice time

Regards
Dr Suresh Dagade

Hello Sir,

This is CH. Raghupathi from Hyderabad.. I'm using Idea network. I received a message on 27.06.2009 stating that if we recharge with RC 77 there will be unlimited SMS free.. Even on 28.06.2009 in idea IVR (Interactive Voice Response) also i got the same message... But after recharging on the same day, with the top up RC 77, i got different offer.. (Idea to Idea free and other services 0.11ps). when i called them they r telling that the offer has been changed just now.. when i spoke to the Floor Supervisor the response was negative. and he didn't bothered the least to help me out and asked me to put me a case on Idea Network. Company Address given as Idea Cellular Ltd, Khan Lateef Khan Estate, Basheerbagh. and the concerned floor supervisor name is Mr. Narsing... Kindly do the needful action towards the company & the staff as soon as possible. I'll be very much grateful to you...

Thank you...

Ch. Raghupathi,
[protected]...