Hello All,
Thanks for your quick mail reply! Do you all have any comments on this?
Request to consider this otherwise next step will be bigger one.
Hope You will understand my frustration behind this.
Please read full details of complaint below.
Thankyou!
Prashant Chauhan
Mob: [protected]
--- On Tue, 1/9/09, Prashant Chauhan <[protected]@yahoo.co.uk> wrote:
From: Prashant Chauhan <[protected]@yahoo.co.uk>
Subject: Ref : Desparate for HELP ! [protected] Prashant Chauhan
To: grievance.[protected]@idea.adityabirla.com
Cc: ideacare.[protected]@idea.adityabirla.com, grievance.[protected]@idea.adityabirla.com, grievance.[protected]@idea.adityabirla.com
Date: Tuesday, 1 September, 2009, 4:57 PM
To,
Customer Grievances Redressal Manager,
Dear Manager ,
I request you to please look in to my issue [Billing Discrepancy/False assurances from Retention Cell ] .
My Cellphone : [protected] [Prashant Chauhan]
I have been running pillar to post - only to get abused from your customer care executives and manager. Particularly - One of the Customer care managers - Neetu Kapoor - was only too helpful to tell me to "Get Lost".
Well - Before I really do get lost and suggest same to my freinds who are subcribed to Idea Subscribers - I think I could share my experience to get it resolved as a dying attempt to mend things.
I also recorded one of the conversations where one of the executives was "obviously" harsh - I will be only too willing to share it. (I might consider using it with appropriate authorities - since Idea Lawyer too called me up).
Let me summarize the Issue and details:
Customer Name Prashant Chauhan
Activation Date 30/05/2009
Mobile No [protected]
Rate Plan Easy 998 2 yrs - NEW -> FORCEFULLY UPGRADED BY RETENTION TEAM
I started with Idea Subscription for Rs. 699/- (Six Hundred Ninety Nine Only) - Add to it I also paid Rs 750/- (Rupees Seven Hundred Fifty Only) - Total Amount paid : 1449 (One Thousand Four Hundred Forty Nine only).
Soon after - I had network problems - I called up and requested that my Idea Subscription be cancelled - I was transferred to Retention Cell - Where I was told if I moved to Rs.998.00 plan - my network problems will be all gone - I bought that.
But switching plans hardly made any difference. But at least now I know I was screwed.
I tried contacting Idea Customer care - but only to be abused.
As per the last chat i had yesterday with one retention guy ,He listened my all issues and finally told me that we can do one thing that reverse your 998 plan and rest of the money you need to pay. after long discussion i agreed and did the same thing. I paid 700 Bugs but again your great guys ..when i paid this money they informed that no one talk to you and no update from that retention guy.
Now this is not acceptable at all. when I request them to transfer my call to senior they told me in a bad way that u need to pay whole amount and then only we can activate your account.
I request you to audit all incoming and outgoings on [protected] yesterday so that you can see the real picture of your guys.
I was never been comfortable with ur network and truly speaking i didn't want to pay you that 700 bugs too....also the advance payment i given u thats also not fare.
Hoping for quick response and a call at least because i have several issues apart from this with you guys from sales to billing etc..
Just feeling bad about those customers who don't have net on their home.
Regards,
Prashant Chauhan
Aug 14, 2020
Complaint marked as Resolved
I have taken Idea net setter 500 plan for internet connection. They are claiming a speed of 236 kbps thorugh this device and minimum of 150-180 kbps at any poin t of time. However, I am getting a speed of 0.0 kbps to 60.00 kbps most of th time its comes to zero.I have raised this complaint to Idea way back but still the probelm is not resolved. They have already accepted that thier is some range problem in that area. Since I am not able to use this device at all, why should I pay monthly bill for this? Now I am asking them to take their device back and return my money and discontinue connection.also its brought to your notice at the time beggining it was totaly unable to workd so i return it to your outlet at jallahalli cross. and again they people
after 15 days gave it back to me and they committed we should concession amount of one month from your outstanding.
Now you are requested to kindlly discontinue my postpaid plan and activate the prepaid plan.
Thanks
D.P Rana
spice No. =[protected]
account No =6726247